# Table of Contents
- [Accounts and pricing](#accounts-and-pricing)
- [Accounts and pricing](#accounts-and-pricing)
- [Am I able to set a cap for monthly spending? | Accounts and pricing | Mapbox](#am-i-able-to-set-a-cap-for-monthly-spending-accounts-and-pricing-mapbox)
- [Does Mapbox provide refunds? | Accounts and pricing | Mapbox](#does-mapbox-provide-refunds-accounts-and-pricing-mapbox)
- [How can I add an alternate/secondary billing address? | Accounts and pricing | Mapbox](#how-can-i-add-an-alternate-secondary-billing-address-accounts-and-pricing-mapbox)
- [Does Mapbox support Two-factor Authentication (2FA)? | Accounts and pricing | Mapbox](#does-mapbox-support-two-factor-authentication-2fa-accounts-and-pricing-mapbox)
- [How can I delete an account? | Accounts and pricing | Mapbox](#how-can-i-delete-an-account-accounts-and-pricing-mapbox)
- [How can I change the organization name on an invoice? | Accounts and pricing | Mapbox](#how-can-i-change-the-organization-name-on-an-invoice-accounts-and-pricing-mapbox)
- [How can I reactivate a deactivated account? | Accounts and pricing | Mapbox](#how-can-i-reactivate-a-deactivated-account-accounts-and-pricing-mapbox)
- [How can I remove a credit card from my account? | Accounts and pricing | Mapbox](#how-can-i-remove-a-credit-card-from-my-account-accounts-and-pricing-mapbox)
- [How can I troubleshoot email verification issues for my account? | Accounts and pricing | Mapbox](#how-can-i-troubleshoot-email-verification-issues-for-my-account-accounts-and-pricing-mapbox)
- [How can I change my account id/username? | Accounts and pricing | Mapbox](#how-can-i-change-my-account-id-username-accounts-and-pricing-mapbox)
- [How does Pay-as-you-go billing work? | Accounts and pricing | Mapbox](#how-does-pay-as-you-go-billing-work-accounts-and-pricing-mapbox)
- [How can I regain access to my account? | Accounts and pricing | Mapbox](#how-can-i-regain-access-to-my-account-accounts-and-pricing-mapbox)
- [How can I transfer ownership of my account? | Accounts and pricing | Mapbox](#how-can-i-transfer-ownership-of-my-account-accounts-and-pricing-mapbox)
- [How do I contact Mapbox? | Accounts and pricing | Mapbox](#how-do-i-contact-mapbox-accounts-and-pricing-mapbox)
- [Why is my credit card being declined by Mapbox? | Accounts and pricing | Mapbox](#why-is-my-credit-card-being-declined-by-mapbox-accounts-and-pricing-mapbox)
- [FAQs | Accounts and pricing | Mapbox](#faqs-accounts-and-pricing-mapbox)
- [Am I able to set a cap for monthly spending? | Accounts and pricing | Mapbox](#am-i-able-to-set-a-cap-for-monthly-spending-accounts-and-pricing-mapbox)
- [Does Mapbox provide refunds? | Accounts and pricing | Mapbox](#does-mapbox-provide-refunds-accounts-and-pricing-mapbox)
- [Does Mapbox support Two-factor Authentication (2FA)? | Accounts and pricing | Mapbox](#does-mapbox-support-two-factor-authentication-2fa-accounts-and-pricing-mapbox)
- [How can I add an alternate/secondary billing address? | Accounts and pricing | Mapbox](#how-can-i-add-an-alternate-secondary-billing-address-accounts-and-pricing-mapbox)
- [How can I troubleshoot email verification issues for my account? | Accounts and pricing | Mapbox](#how-can-i-troubleshoot-email-verification-issues-for-my-account-accounts-and-pricing-mapbox)
- [How does Pay-as-you-go billing work? | Accounts and pricing | Mapbox](#how-does-pay-as-you-go-billing-work-accounts-and-pricing-mapbox)
- [How do I pay an outstanding invoice? | Accounts and pricing | Mapbox](#how-do-i-pay-an-outstanding-invoice-accounts-and-pricing-mapbox)
- [What can I do if I'm having trouble signing into my Mapbox account? | Accounts and pricing | Mapbox](#what-can-i-do-if-i-m-having-trouble-signing-into-my-mapbox-account-accounts-and-pricing-mapbox)
- [What statistics are available for my Mapbox account? | Accounts and pricing | Mapbox](#what-statistics-are-available-for-my-mapbox-account-accounts-and-pricing-mapbox)
- [How can I change the organization name on an invoice? | Accounts and pricing | Mapbox](#how-can-i-change-the-organization-name-on-an-invoice-accounts-and-pricing-mapbox)
- [How can I delete an account? | Accounts and pricing | Mapbox](#how-can-i-delete-an-account-accounts-and-pricing-mapbox)
- [How can I remove a credit card from my account? | Accounts and pricing | Mapbox](#how-can-i-remove-a-credit-card-from-my-account-accounts-and-pricing-mapbox)
- [How can I reactivate a deactivated account? | Accounts and pricing | Mapbox](#how-can-i-reactivate-a-deactivated-account-accounts-and-pricing-mapbox)
- [Why is my credit card being declined by Mapbox? | Accounts and pricing | Mapbox](#why-is-my-credit-card-being-declined-by-mapbox-accounts-and-pricing-mapbox)
- [How do I pay for Mapbox services? | Accounts and pricing | Mapbox](#how-do-i-pay-for-mapbox-services-accounts-and-pricing-mapbox)
- [How can I change my account id/username? | Accounts and pricing | Mapbox](#how-can-i-change-my-account-id-username-accounts-and-pricing-mapbox)
- [How can I transfer ownership of my account? | Accounts and pricing | Mapbox](#how-can-i-transfer-ownership-of-my-account-accounts-and-pricing-mapbox)
- [How can I regain access to my account? | Accounts and pricing | Mapbox](#how-can-i-regain-access-to-my-account-accounts-and-pricing-mapbox)
- [How do I contact Mapbox? | Accounts and pricing | Mapbox](#how-do-i-contact-mapbox-accounts-and-pricing-mapbox)
- [Invoices and billing | Accounts and pricing | Mapbox](#invoices-and-billing-accounts-and-pricing-mapbox)
- [How do I pay an outstanding invoice? | Accounts and pricing | Mapbox](#how-do-i-pay-an-outstanding-invoice-accounts-and-pricing-mapbox)
- [What can I do if I'm having trouble signing into my Mapbox account? | Accounts and pricing | Mapbox](#what-can-i-do-if-i-m-having-trouble-signing-into-my-mapbox-account-accounts-and-pricing-mapbox)
- [What statistics are available for my Mapbox account? | Accounts and pricing | Mapbox](#what-statistics-are-available-for-my-mapbox-account-accounts-and-pricing-mapbox)
- [Why am I being charged for Monthly Active Users (MAUs) that seem higher than my actual user base, even during the testing phase of my app? | Accounts and pricing | Mapbox](#why-am-i-being-charged-for-monthly-active-users-maus-that-seem-higher-than-my-actual-user-base-even-during-the-testing-phase-of-my-app-accounts-and-pricing-mapbox)
- [How do I pay for Mapbox services? | Accounts and pricing | Mapbox](#how-do-i-pay-for-mapbox-services-accounts-and-pricing-mapbox)
- [Why am I being charged for Monthly Active Users (MAUs) that seem higher than my actual user base, even during the testing phase of my app? | Accounts and pricing | Mapbox](#why-am-i-being-charged-for-monthly-active-users-maus-that-seem-higher-than-my-actual-user-base-even-during-the-testing-phase-of-my-app-accounts-and-pricing-mapbox)
- [Settings and account access | Accounts and pricing | Mapbox](#settings-and-account-access-accounts-and-pricing-mapbox)
- [Statistics and usage | Accounts and pricing | Mapbox](#statistics-and-usage-accounts-and-pricing-mapbox)
- [Statistics and usage | Accounts and pricing | Mapbox](#statistics-and-usage-accounts-and-pricing-mapbox)
- [Accounts and pricing | Mapbox](#accounts-and-pricing-mapbox)
- [Invoices and billing | Accounts and pricing | Mapbox](#invoices-and-billing-accounts-and-pricing-mapbox)
- [Settings and account access | Accounts and pricing | Mapbox](#settings-and-account-access-accounts-and-pricing-mapbox)
- [ガイド | Accounts and pricing | Mapbox](#-accounts-and-pricing-mapbox)
- [Token management | Accounts and pricing | Mapbox](#token-management-accounts-and-pricing-mapbox)
- [FAQs | Accounts and pricing | Mapbox](#faqs-accounts-and-pricing-mapbox)
- [Token management | Accounts and pricing | Mapbox](#token-management-accounts-and-pricing-mapbox)
- [Pricing by products | Accounts and pricing | Mapbox](#pricing-by-products-accounts-and-pricing-mapbox)
- [Pricing by products | Accounts and pricing | Mapbox](#pricing-by-products-accounts-and-pricing-mapbox)
- [API Docs](#api-docs)
- [API Docs](#api-docs)
- [API Docs](#api-docs)
- [API Docs](#api-docs)
- [API Docs](#api-docs)
- [Accounts service changelog | API Docs | Mapbox](#accounts-service-changelog-api-docs-mapbox)
- [Autofill events | Mapbox Search JS | Mapbox](#autofill-events-mapbox-search-js-mapbox)
- [Address Confirmation | Mapbox Search JS | Mapbox](#address-confirmation-mapbox-search-js-mapbox)
- [Add Search Box for Japan | Mapbox Search JS | Mapbox](#add-search-box-for-japan-mapbox-search-js-mapbox)
- [Use Address Autofill for Online Checkout (React) | Mapbox Search JS | Mapbox](#use-address-autofill-for-online-checkout-react-mapbox-search-js-mapbox)
- [Mapbox Search JS](#mapbox-search-js)
- [Mapbox Search JS](#mapbox-search-js)
- [Mapbox Search JS](#mapbox-search-js)
- [Working with firewalls | Help | Mapbox](#working-with-firewalls-help-mapbox)
- [Maps APIs Caching | Help | Mapbox](#maps-apis-caching-help-mapbox)
- [How to use Mapbox securely | Help | Mapbox](#how-to-use-mapbox-securely-help-mapbox)
- [Pricing | Mapbox Search JS | Mapbox](#pricing-mapbox-search-js-mapbox)
- [Mapbox Data Sources | Help | Mapbox](#mapbox-data-sources-help-mapbox)
- [Autofill suggestions | Mapbox Search JS | Mapbox](#autofill-suggestions-mapbox-search-js-mapbox)
- [Browsers and testing | Mapbox Search JS | Mapbox](#browsers-and-testing-mapbox-search-js-mapbox)
- [Understand GeoJSON Coordinate Precision | Help | Mapbox](#understand-geojson-coordinate-precision-help-mapbox)
- [Manage your fontstacks | Help | Mapbox](#manage-your-fontstacks-help-mapbox)
- [Changelog | Mapbox Search JS | Mapbox](#changelog-mapbox-search-js-mapbox)
- [Add a custom theme | Mapbox Search JS | Mapbox](#add-a-custom-theme-mapbox-search-js-mapbox)
- [Understanding the Geocoding API | Help | Mapbox](#understanding-the-geocoding-api-help-mapbox)
- [Keep access tokens private in open source iOS and Android apps | Help | Mapbox](#keep-access-tokens-private-in-open-source-ios-and-android-apps-help-mapbox)
- [さらに深く探る | Help | Mapbox](#-help-mapbox)
- [Help](#help)
- [Access Tokens | Help | Mapbox](#access-tokens-help-mapbox)
- [Understanding Android APK size | Help | Mapbox](#understanding-android-apk-size-help-mapbox)
- [How Mapbox Directions services work | Help | Mapbox](#how-mapbox-directions-services-work-help-mapbox)
- [Understanding iOS framework size | Help | Mapbox](#understanding-ios-framework-size-help-mapbox)
- [How to get support while building with Mapbox | Help | Mapbox](#how-to-get-support-while-building-with-mapbox-help-mapbox)
- [Multilayer tilesets | Help | Mapbox](#multilayer-tilesets-help-mapbox)
- [Static and print maps | Help | Mapbox](#static-and-print-maps-help-mapbox)
- [Reporting Data Issues | Help | Mapbox](#reporting-data-issues-help-mapbox)
- [React Quickstart | Mapbox Search JS | Mapbox](#react-quickstart-mapbox-search-js-mapbox)
- [React Quickstart | Mapbox Search JS | Mapbox](#react-quickstart-mapbox-search-js-mapbox)
- [Web Quickstart | Mapbox Search JS | Mapbox](#web-quickstart-mapbox-search-js-mapbox)
- [Web Quickstart | Mapbox Search JS | Mapbox](#web-quickstart-mapbox-search-js-mapbox)
- [Browser support | Help | Mapbox](#browser-support-help-mapbox)
- [SVG Icon Custom Metadata | Help | Mapbox](#svg-icon-custom-metadata-help-mapbox)
- [Web Quickstart | Mapbox Search JS | Mapbox](#web-quickstart-mapbox-search-js-mapbox)
- [React Quickstart | Mapbox Search JS | Mapbox](#react-quickstart-mapbox-search-js-mapbox)
- [Installation | Mapbox Search JS | Mapbox](#installation-mapbox-search-js-mapbox)
- [Change your map’s label language | Help | Mapbox](#change-your-map-s-label-language-help-mapbox)
- [Mapbox Search JS | Mapbox](#mapbox-search-js-mapbox)
- [Search Box | Mapbox Search JS | Mapbox](#search-box-mapbox-search-js-mapbox)
- [Address Autofill | Mapbox Search JS | Mapbox](#address-autofill-mapbox-search-js-mapbox)
- [Attribution | Help | Mapbox](#attribution-help-mapbox)
- [Collaboration best practices | Help | Mapbox](#collaboration-best-practices-help-mapbox)
- [Geocoding | Mapbox Search JS | Mapbox](#geocoding-mapbox-search-js-mapbox)
- [Spatial analysis | Help | Mapbox](#spatial-analysis-help-mapbox)
- [Choose between Markers and Layers for point data in Mapbox GL JS | Help | Mapbox](#choose-between-markers-and-layers-for-point-data-in-mapbox-gl-js-help-mapbox)
- [Offline maps | Help | Mapbox](#offline-maps-help-mapbox)
- [Mobile applications | Help | Mapbox](#mobile-applications-help-mapbox)
- [Create data | Help | Mapbox](#create-data-help-mapbox)
- [Optimize map label placement | Help | Mapbox](#optimize-map-label-placement-help-mapbox)
- [Satellite imagery | Help | Mapbox](#satellite-imagery-help-mapbox)
- [Data coverage and quality | Help | Mapbox](#data-coverage-and-quality-help-mapbox)
- [Map design and styles | Help | Mapbox](#map-design-and-styles-help-mapbox)
- [Transfer styles between accounts | Help | Mapbox](#transfer-styles-between-accounts-help-mapbox)
- [Help](#help)
- [Help](#help)
- [用語集 | Help | Mapbox](#-help-mapbox)
- [Use custom Mapbox styles in Tableau | Help | Mapbox](#use-custom-mapbox-styles-in-tableau-help-mapbox)
- [Mapbox Custom Visual for Power BI | Help | Mapbox](#mapbox-custom-visual-for-power-bi-help-mapbox)
- [annotation | Help | Mapbox](#annotation-help-mapbox)
- [access token | Help | Mapbox](#access-token-help-mapbox)
- [attribution | Help | Mapbox](#attribution-help-mapbox)
- [Understand Temporary versus Permanent Geocoding | Help | Mapbox](#understand-temporary-versus-permanent-geocoding-help-mapbox)
- [Mapbox Developers Discord | Help | Mapbox](#mapbox-developers-discord-help-mapbox)
- [basemap | Help | Mapbox](#basemap-help-mapbox)
- [Maps SDK for React Native | Help | Mapbox](#maps-sdk-for-react-native-help-mapbox)
- [iframe | Help | Mapbox](#iframe-help-mapbox)
- [map view | Help | Mapbox](#map-view-help-mapbox)
- [camera | Help | Mapbox](#camera-help-mapbox)
- [geocoding | Help | Mapbox](#geocoding-help-mapbox)
- [font stack | Help | Mapbox](#font-stack-help-mapbox)
- [map loads | Help | Mapbox](#map-loads-help-mapbox)
- [KML | Help | Mapbox](#kml-help-mapbox)
- [Map Developer Journey | Help | Mapbox](#map-developer-journey-help-mapbox)
- [GPX | Help | Mapbox](#gpx-help-mapbox)
- [dataset ID | Help | Mapbox](#dataset-id-help-mapbox)
- [feature querying | Help | Mapbox](#feature-querying-help-mapbox)
- [layout and paint properties | Help | Mapbox](#layout-and-paint-properties-help-mapbox)
- [Post-launch checklist | Help | Mapbox](#post-launch-checklist-help-mapbox)
- [filter | Help | Mapbox](#filter-help-mapbox)
- [Add a map | Help | Mapbox](#add-a-map-help-mapbox)
- [CSV | Help | Mapbox](#csv-help-mapbox)
- [compute unit (CU) | Help | Mapbox](#compute-unit-cu-help-mapbox)
- [Unity applications | Help | Mapbox](#unity-applications-help-mapbox)
- [data-driven styling | Help | Mapbox](#data-driven-styling-help-mapbox)
- [line | Help | Mapbox](#line-help-mapbox)
- [Maki icon set | Help | Mapbox](#maki-icon-set-help-mapbox)
- [bearing | Help | Mapbox](#bearing-help-mapbox)
- [feature | Help | Mapbox](#feature-help-mapbox)
- [style layer | Help | Mapbox](#style-layer-help-mapbox)
- [OpenStreetMap | Help | Mapbox](#openstreetmap-help-mapbox)
- [bounding box | Help | Mapbox](#bounding-box-help-mapbox)
- [offline regions and offline packs | Help | Mapbox](#offline-regions-and-offline-packs-help-mapbox)
- [overzoom | Help | Mapbox](#overzoom-help-mapbox)
- [MBTiles | Help | Mapbox](#mbtiles-help-mapbox)
- [monthly active users | Help | Mapbox](#monthly-active-users-help-mapbox)
- [latitude and longitude | Help | Mapbox](#latitude-and-longitude-help-mapbox)
- [expression | Help | Mapbox](#expression-help-mapbox)
- [icon | Help | Mapbox](#icon-help-mapbox)
- [dataset | Help | Mapbox](#dataset-help-mapbox)
- [point | Help | Mapbox](#point-help-mapbox)
- [Web applications | Help | Mapbox](#web-applications-help-mapbox)
- [marker | Help | Mapbox](#marker-help-mapbox)
- [Using recolorable images in Mapbox maps | Help | Mapbox](#using-recolorable-images-in-mapbox-maps-help-mapbox)
- [Add your data | Help | Mapbox](#add-your-data-help-mapbox)
- [Search Products Overview | Help | Mapbox](#search-products-overview-help-mapbox)
- [Mapbox のはじめ方 | Help | Mapbox](#mapbox-help-mapbox)
- [Maps Products Overview | Help | Mapbox](#maps-products-overview-help-mapbox)
- [Navigation Products Overview | Help | Mapbox](#navigation-products-overview-help-mapbox)
- [Configure interactions | Help | Mapbox](#configure-interactions-help-mapbox)
- [Help](#help)
- [Help](#help)
- [attribution | Help | Mapbox](#attribution-help-mapbox)
- [Glossary | Help | Mapbox](#glossary-help-mapbox)
- [access token | Help | Mapbox](#access-token-help-mapbox)
- [Map Developer Journey | Help | Mapbox](#map-developer-journey-help-mapbox)
- [dataset ID | Help | Mapbox](#dataset-id-help-mapbox)
- [Post-launch checklist | Help | Mapbox](#post-launch-checklist-help-mapbox)
- [feature querying | Help | Mapbox](#feature-querying-help-mapbox)
- [font stack | Help | Mapbox](#font-stack-help-mapbox)
- [feature | Help | Mapbox](#feature-help-mapbox)
- [annotation | Help | Mapbox](#annotation-help-mapbox)
- [bounding box | Help | Mapbox](#bounding-box-help-mapbox)
- [basemap | Help | Mapbox](#basemap-help-mapbox)
- [bearing | Help | Mapbox](#bearing-help-mapbox)
- [compute unit (CU) | Help | Mapbox](#compute-unit-cu-help-mapbox)
- [Add a map | Help | Mapbox](#add-a-map-help-mapbox)
- [CSV | Help | Mapbox](#csv-help-mapbox)
- [filter | Help | Mapbox](#filter-help-mapbox)
- [data-driven styling | Help | Mapbox](#data-driven-styling-help-mapbox)
- [Add your data | Help | Mapbox](#add-your-data-help-mapbox)
- [camera | Help | Mapbox](#camera-help-mapbox)
- [Search Products Overview | Help | Mapbox](#search-products-overview-help-mapbox)
- [Navigation Products Overview | Help | Mapbox](#navigation-products-overview-help-mapbox)
- [dataset | Help | Mapbox](#dataset-help-mapbox)
- [expression | Help | Mapbox](#expression-help-mapbox)
- [Configure interactions | Help | Mapbox](#configure-interactions-help-mapbox)
- [Maps Products Overview | Help | Mapbox](#maps-products-overview-help-mapbox)
- [geocoding | Help | Mapbox](#geocoding-help-mapbox)
- [Help](#help)
- [Help](#help)
- [Help](#help)
- [Help](#help)
- [Mapbox Custom Visual for Power BI | Help | Mapbox](#mapbox-custom-visual-for-power-bi-help-mapbox)
- [Mapbox Developers Discord | Help | Mapbox](#mapbox-developers-discord-help-mapbox)
- [map view | Help | Mapbox](#map-view-help-mapbox)
- [routing profile | Help | Mapbox](#routing-profile-help-mapbox)
- [iframe | Help | Mapbox](#iframe-help-mapbox)
- [quadtree | Help | Mapbox](#quadtree-help-mapbox)
- [map loads | Help | Mapbox](#map-loads-help-mapbox)
- [Maki icon set | Help | Mapbox](#maki-icon-set-help-mapbox)
- [simplestyle | Help | Mapbox](#simplestyle-help-mapbox)
- [source | Help | Mapbox](#source-help-mapbox)
- [telemetry | Help | Mapbox](#telemetry-help-mapbox)
- [GPX | Help | Mapbox](#gpx-help-mapbox)
- [SKU tokens | Help | Mapbox](#sku-tokens-help-mapbox)
- [Troubleshooting | Help | Mapbox](#troubleshooting-help-mapbox)
- [runtime styling | Help | Mapbox](#runtime-styling-help-mapbox)
- [Troubleshooting App Store submission with the Mapbox Maps SDK for iOS | Help | Mapbox](#troubleshooting-app-store-submission-with-the-mapbox-maps-sdk-for-ios-help-mapbox)
- [Address geocoding format guide | Help | Mapbox](#address-geocoding-format-guide-help-mapbox)
- [Maps SDK for React Native | Help | Mapbox](#maps-sdk-for-react-native-help-mapbox)
- [layout and paint properties | Help | Mapbox](#layout-and-paint-properties-help-mapbox)
- [shapefile | Help | Mapbox](#shapefile-help-mapbox)
- [Cookie settings | Help | Mapbox](#cookie-settings-help-mapbox)
- [polygon | Help | Mapbox](#polygon-help-mapbox)
- [projection | Help | Mapbox](#projection-help-mapbox)
- [OpenStreetMap | Help | Mapbox](#openstreetmap-help-mapbox)
- [Trip | Help | Mapbox](#trip-help-mapbox)
- [KML | Help | Mapbox](#kml-help-mapbox)
- [Images not loading in maps | Help | Mapbox](#images-not-loading-in-maps-help-mapbox)
- [Upload large source files to Mapbox Tiling Service | Help | Mapbox](#upload-large-source-files-to-mapbox-tiling-service-help-mapbox)
- [overzoom | Help | Mapbox](#overzoom-help-mapbox)
- [offline regions and offline packs | Help | Mapbox](#offline-regions-and-offline-packs-help-mapbox)
- [tileset source | Help | Mapbox](#tileset-source-help-mapbox)
- [vector tiles | Help | Mapbox](#vector-tiles-help-mapbox)
- [How to regain access to your account | Help | Mapbox](#how-to-regain-access-to-your-account-help-mapbox)
- [Loss of data precision or resolution at higher zoom levels | Help | Mapbox](#loss-of-data-precision-or-resolution-at-higher-zoom-levels-help-mapbox)
- [Manage your web map costs | Help | Mapbox](#manage-your-web-map-costs-help-mapbox)
- [Add Address Autofill in a React app | Help | Mapbox](#add-address-autofill-in-a-react-app-help-mapbox)
- [Analyze data with Turf.js and Mapbox GL JS | Help | Mapbox](#analyze-data-with-turf-js-and-mapbox-gl-js-help-mapbox)
- [Add Interactions to your Map in Android | Help | Mapbox](#add-interactions-to-your-map-in-android-help-mapbox)
- [Add Location Search to an Android app | Help | Mapbox](#add-location-search-to-an-android-app-help-mapbox)
- [Build an Android marker app from a custom style and tileset | Help | Mapbox](#build-an-android-marker-app-from-a-custom-style-and-tileset-help-mapbox)
- [Help](#help)
- [style ID | Help | Mapbox](#style-id-help-mapbox)
- [tileset billing metrics | Help | Mapbox](#tileset-billing-metrics-help-mapbox)
- [Tutorials | Help | Mapbox](#tutorials-help-mapbox)
- [Add Address Autofill to a form on a website | Help | Mapbox](#add-address-autofill-to-a-form-on-a-website-help-mapbox)
- [Getting started with Mapbox Standard in Studio | Help | Mapbox](#getting-started-with-mapbox-standard-in-studio-help-mapbox)
- [Add and style data in Mapbox Studio | Help | Mapbox](#add-and-style-data-in-mapbox-studio-help-mapbox)
- [line | Help | Mapbox](#line-help-mapbox)
- [source layer | Help | Mapbox](#source-layer-help-mapbox)
- [TIFF | Help | Mapbox](#tiff-help-mapbox)
- [tile pack | Help | Mapbox](#tile-pack-help-mapbox)
- [Japan-specific considerations for the Search API | Help | Mapbox](#japan-specific-considerations-for-the-search-api-help-mapbox)
- [Troubleshooting Mapbox Maps and Navigation SDKs for iOS installation | Help | Mapbox](#troubleshooting-mapbox-maps-and-navigation-sdks-for-ios-installation-help-mapbox)
- [Build an android marker app using GeoJSON data | Help | Mapbox](#build-an-android-marker-app-using-geojson-data-help-mapbox)
- [Use Offline Maps in an Android app | Help | Mapbox](#use-offline-maps-in-an-android-app-help-mapbox)
- [Build your own agent with Mapbox MCP Server | Help | Mapbox](#build-your-own-agent-with-mapbox-mcp-server-help-mapbox)
- [Add a Mapbox Studio style as a basemap in ArcGIS Online | Help | Mapbox](#add-a-mapbox-studio-style-as-a-basemap-in-arcgis-online-help-mapbox)
- [Build a store locator with React & Mapbox GL JS | Help | Mapbox](#build-a-store-locator-with-react-mapbox-gl-js-help-mapbox)
- [Build a store locator using Mapbox GL JS | Help | Mapbox](#build-a-store-locator-using-mapbox-gl-js-help-mapbox)
- [style component | Help | Mapbox](#style-component-help-mapbox)
- [MBTiles | Help | Mapbox](#mbtiles-help-mapbox)
- [monthly active users | Help | Mapbox](#monthly-active-users-help-mapbox)
- [style-optimized vector tiles | Help | Mapbox](#style-optimized-vector-tiles-help-mapbox)
- [Mapbox map does not show the latest data or styling changes | Help | Mapbox](#mapbox-map-does-not-show-the-latest-data-or-styling-changes-help-mapbox)
- [Configure the Basemap in Mapbox Studio | Help | Mapbox](#configure-the-basemap-in-mapbox-studio-help-mapbox)
- [Android SDK Version Conflicts | Help | Mapbox](#android-sdk-version-conflicts-help-mapbox)
- [Blank or missing map tiles | Help | Mapbox](#blank-or-missing-map-tiles-help-mapbox)
- [Implement Geofencing in an Android App | Help | Mapbox](#implement-geofencing-in-an-android-app-help-mapbox)
- [Make a choropleth map, part 1: create a style | Help | Mapbox](#make-a-choropleth-map-part-1-create-a-style-help-mapbox)
- [Make a choropleth map, part 2: add interactivity | Help | Mapbox](#make-a-choropleth-map-part-2-add-interactivity-help-mapbox)
- [SVG | Help | Mapbox](#svg-help-mapbox)
- [Inconsistent layer rendering order | Help | Mapbox](#inconsistent-layer-rendering-order-help-mapbox)
- [Troubleshooting Access Tokens | Help | Mapbox](#troubleshooting-access-tokens-help-mapbox)
- [tileset recipe | Help | Mapbox](#tileset-recipe-help-mapbox)
- [zoom extent | Help | Mapbox](#zoom-extent-help-mapbox)
- [Troubleshoot raster image with black background | Help | Mapbox](#troubleshoot-raster-image-with-black-background-help-mapbox)
- [Configure the Basemap in Mapbox GL JS | Help | Mapbox](#configure-the-basemap-in-mapbox-gl-js-help-mapbox)
- [Create a map data visualization with Studio | Help | Mapbox](#create-a-map-data-visualization-with-studio-help-mapbox)
- [Cluster point data with Mapbox Tiling Service | Help | Mapbox](#cluster-point-data-with-mapbox-tiling-service-help-mapbox)
- [Use a Look-up Table(LUT) to create a custom color theme with Mapbox Standard | Help | Mapbox](#use-a-look-up-table-lut-to-create-a-custom-color-theme-with-mapbox-standard-help-mapbox)
- [TileJSON | Help | Mapbox](#tilejson-help-mapbox)
- [style layer | Help | Mapbox](#style-layer-help-mapbox)
- [zoom level | Help | Mapbox](#zoom-level-help-mapbox)
- [CSV file errors | Help | Mapbox](#csv-file-errors-help-mapbox)
- [Report an error from a map, search, route, geocoding result, etc. | Help | Mapbox](#report-an-error-from-a-map-search-route-geocoding-result-etc-help-mapbox)
- [point | Help | Mapbox](#point-help-mapbox)
- [style URL | Help | Mapbox](#style-url-help-mapbox)
- [Manage your tileset processing and tileset hosting costs | Help | Mapbox](#manage-your-tileset-processing-and-tileset-hosting-costs-help-mapbox)
- [Troubleshooting SVG image errors in Mapbox Studio | Help | Mapbox](#troubleshooting-svg-image-errors-in-mapbox-studio-help-mapbox)
- [Estimating Offline Usage | Help | Mapbox](#estimating-offline-usage-help-mapbox)
- [raster data | Help | Mapbox](#raster-data-help-mapbox)
- [symbol layer | Help | Mapbox](#symbol-layer-help-mapbox)
- [Turf.js | Help | Mapbox](#turf-js-help-mapbox)
- [Source limits in Mapbox Studio styles | Help | Mapbox](#source-limits-in-mapbox-studio-styles-help-mapbox)
- [Create interactive hover effects with Mapbox GL JS | Help | Mapbox](#create-interactive-hover-effects-with-mapbox-gl-js-help-mapbox)
- [Add custom data to Mapbox Search JS | Help | Mapbox](#add-custom-data-to-mapbox-search-js-help-mapbox)
- [Add custom markers in Mapbox GL JS | Help | Mapbox](#add-custom-markers-in-mapbox-gl-js-help-mapbox)
- [Customize label text for a single label | Help | Mapbox](#customize-label-text-for-a-single-label-help-mapbox)
- [Data-joins with Mapbox Boundaries v3 | Help | Mapbox](#data-joins-with-mapbox-boundaries-v3-help-mapbox)
- [Data-joins with Mapbox Boundaries v4 | Help | Mapbox](#data-joins-with-mapbox-boundaries-v4-help-mapbox)
- [Create a custom map style | Help | Mapbox](#create-a-custom-map-style-help-mapbox)
- [Add Dynamic Markers and Popups to a Map in a React app | Help | Mapbox](#add-dynamic-markers-and-popups-to-a-map-in-a-react-app-help-mapbox)
- [worldview | Help | Mapbox](#worldview-help-mapbox)
- [sprite | Help | Mapbox](#sprite-help-mapbox)
- [Get started with the Isochrone API | Help | Mapbox](#get-started-with-the-isochrone-api-help-mapbox)
- [Get started with the Map Matching API | Help | Mapbox](#get-started-with-the-map-matching-api-help-mapbox)
- [Get started using the Mapbox Tiling Service and the Tilesets CLI | Help | Mapbox](#get-started-using-the-mapbox-tiling-service-and-the-tilesets-cli-help-mapbox)
- [Help](#help)
- [Help](#help)
- [Adjust the zoom extent of your tileset | Help | Mapbox](#adjust-the-zoom-extent-of-your-tileset-help-mapbox)
- [tileset ID | Help | Mapbox](#tileset-id-help-mapbox)
- [Getting started with the Mapbox Directions API | Help | Mapbox](#getting-started-with-the-mapbox-directions-api-help-mapbox)
- [Switch from Google Maps to Mapbox | Help | Mapbox](#switch-from-google-maps-to-mapbox-help-mapbox)
- [Getting Started with Maps in React Native | Help | Mapbox](#getting-started-with-maps-in-react-native-help-mapbox)
- [Add Interactions to your Map on iOS | Help | Mapbox](#add-interactions-to-your-map-on-ios-help-mapbox)
- [Help](#help)
- [Help](#help)
- [icon | Help | Mapbox](#icon-help-mapbox)
- [Getting Started with the Maps SDK for Flutter | Help | Mapbox](#getting-started-with-the-maps-sdk-for-flutter-help-mapbox)
- [Implement Geofencing in an iOS App | Help | Mapbox](#implement-geofencing-in-an-ios-app-help-mapbox)
- [Add Location Search to an iOS app | Help | Mapbox](#add-location-search-to-an-ios-app-help-mapbox)
- [Build an iOS marker app from a custom style and tileset | Help | Mapbox](#build-an-ios-marker-app-from-a-custom-style-and-tileset-help-mapbox)
- [Make a heatmap with Mapbox GL JS | Help | Mapbox](#make-a-heatmap-with-mapbox-gl-js-help-mapbox)
- [Use Offline Maps in an iOS app | Help | Mapbox](#use-offline-maps-in-an-ios-app-help-mapbox)
- [Working with large GeoJSON sources in Mapbox GL JS | Help | Mapbox](#working-with-large-geojson-sources-in-mapbox-gl-js-help-mapbox)
- [style | Help | Mapbox](#style-help-mapbox)
- [Migrate from Mapbox Streets v7 to v8 | Help | Mapbox](#migrate-from-mapbox-streets-v7-to-v8-help-mapbox)
- [Add turn-by-turn navigation to an iOS app | Help | Mapbox](#add-turn-by-turn-navigation-to-an-ios-app-help-mapbox)
- [marker | Help | Mapbox](#marker-help-mapbox)
- [Local search with Mapbox Search JS | Help | Mapbox](#local-search-with-mapbox-search-js-help-mapbox)
- [latitude and longitude | Help | Mapbox](#latitude-and-longitude-help-mapbox)
- [Add Mapbox maps as layers in ArcMap Pro and QGIS with WMTS | Help | Mapbox](#add-mapbox-maps-as-layers-in-arcmap-pro-and-qgis-with-wmts-help-mapbox)
- [Keep a tileset updated with Mapbox Tiling Service incremental updates | Help | Mapbox](#keep-a-tileset-updated-with-mapbox-tiling-service-incremental-updates-help-mapbox)
- [Run the Maps SDK for Android Examples App | Help | Mapbox](#run-the-maps-sdk-for-android-examples-app-help-mapbox)
- [Get started with Mapbox GL JS expressions | Help | Mapbox](#get-started-with-mapbox-gl-js-expressions-help-mapbox)
- [Run the Maps SDK for iOS Examples App | Help | Mapbox](#run-the-maps-sdk-for-ios-examples-app-help-mapbox)
- [Improve the performance of Mapbox GL JS maps | Help | Mapbox](#improve-the-performance-of-mapbox-gl-js-maps-help-mapbox)
- [Generate an optimized route with the Optimization API | Help | Mapbox](#generate-an-optimized-route-with-the-optimization-api-help-mapbox)
- [Add Point of Interest (POI) Search to a Map in a React app | Help | Mapbox](#add-point-of-interest-poi-search-to-a-map-in-a-react-app-help-mapbox)
- [Point-in-polygon query with Mapbox Boundaries | Help | Mapbox](#point-in-polygon-query-with-mapbox-boundaries-help-mapbox)
- [Use checkboxes to toggle layers in a React app | Help | Mapbox](#use-checkboxes-to-toggle-layers-in-a-react-app-help-mapbox)
- [Add a static map to an email receipt, part 1: front-end template | Help | Mapbox](#add-a-static-map-to-an-email-receipt-part-1-front-end-template-help-mapbox)
- [Add text to a static map image | Help | Mapbox](#add-text-to-a-static-map-image-help-mapbox)
- [Show changes over time with Mapbox GL JS | Help | Mapbox](#show-changes-over-time-with-mapbox-gl-js-help-mapbox)
- [Upload data to Mapbox | Help | Mapbox](#upload-data-to-mapbox-help-mapbox)
- [Use Mapbox GL JS in a React app | Help | Mapbox](#use-mapbox-gl-js-in-a-react-app-help-mapbox)
- [Use Mapbox GL JS in an Angular app | Help | Mapbox](#use-mapbox-gl-js-in-an-angular-app-help-mapbox)
- [tileset | Help | Mapbox](#tileset-help-mapbox)
- [Use Mapbox GL JS in a Vue app | Help | Mapbox](#use-mapbox-gl-js-in-a-vue-app-help-mapbox)
- [Make a heatmap with Mapbox Studio | Help | Mapbox](#make-a-heatmap-with-mapbox-studio-help-mapbox)
- [Use Mapbox GL JS in a Svelte app | Help | Mapbox](#use-mapbox-gl-js-in-a-svelte-app-help-mapbox)
- [source layer | Help | Mapbox](#source-layer-help-mapbox)
- [Adjust the zoom extent of your tileset | Help | Mapbox](#adjust-the-zoom-extent-of-your-tileset-help-mapbox)
- [Search SDK | iOS | Mapbox](#search-sdk-ios-mapbox)
- [Offline Maps | Maps SDK | Android Docs | Mapbox](#offline-maps-maps-sdk-android-docs-mapbox)
- [Mapbox Traffic v1 | Tilesets | Mapbox Docs | Mapbox](#mapbox-traffic-v1-tilesets-mapbox-docs-mapbox)
- [Sprite | Mapbox Style Spec | Mapbox Docs | Mapbox](#sprite-mapbox-style-spec-mapbox-docs-mapbox)
- [Turf Module | Java SDK | Android Docs | Mapbox](#turf-module-java-sdk-android-docs-mapbox)
- [Mapbox NAIP | Tilesets | Mapbox Docs | Mapbox](#mapbox-naip-tilesets-mapbox-docs-mapbox)
- [Mapbox NAIP | Tilesets | Mapbox Docs | Mapbox](#mapbox-naip-tilesets-mapbox-docs-mapbox)
- [source | Help | Mapbox](#source-help-mapbox)
- [zoom extent | Help | Mapbox](#zoom-extent-help-mapbox)
- [sprite | Help | Mapbox](#sprite-help-mapbox)
- [Add a default marker to a web map | Mapbox GL JS | Mapbox](#add-a-default-marker-to-a-web-map-mapbox-gl-js-mapbox)
- [Datasets | Mapbox Studio manual | Mapbox](#datasets-mapbox-studio-manual-mapbox)
- [Use expressions | Maps SDK | Android | Mapbox](#use-expressions-maps-sdk-android-mapbox)
- [Mapbox Style Spec | Mapbox Docs | Mapbox](#mapbox-style-spec-mapbox-docs-mapbox)
- [tileset | Help | Mapbox](#tileset-help-mapbox)
- [Mapbox Docs](#mapbox-docs)
- [Android Docs](#android-docs)
- [Glyphs | Mapbox Style Spec | Mapbox Docs | Mapbox](#glyphs-mapbox-style-spec-mapbox-docs-mapbox)
- [Mapbox GL JS](#mapbox-gl-js)
- [Unity SDK | Mapbox Docs | Mapbox](#unity-sdk-mapbox-docs-mapbox)
- [Glyphs | Mapbox Style Spec | Mapbox Docs | Mapbox](#glyphs-mapbox-style-spec-mapbox-docs-mapbox)
- [Mapbox Docs](#mapbox-docs)
- [Mapbox Docs](#mapbox-docs)
- [iOS](#ios)
- [Address Autofill | Search SDK | Android Docs | Mapbox](#address-autofill-search-sdk-android-docs-mapbox)
- [Android Docs](#android-docs)
- [Mapbox Docs](#mapbox-docs)
- [Mapbox Docs](#mapbox-docs)
- [Android Docs](#android-docs)
- [Schema | Mapbox Style Spec | Mapbox Docs | Mapbox](#schema-mapbox-style-spec-mapbox-docs-mapbox)
- [Imports | Mapbox Style Spec | Mapbox Docs | Mapbox](#imports-mapbox-style-spec-mapbox-docs-mapbox)
- [Slots | Mapbox Style Spec | Mapbox Docs | Mapbox](#slots-mapbox-style-spec-mapbox-docs-mapbox)
- [Appearances | Mapbox Style Spec | Mapbox Docs | Mapbox](#appearances-mapbox-style-spec-mapbox-docs-mapbox)
- [Fog | Mapbox Style Spec | Mapbox Docs | Mapbox](#fog-mapbox-style-spec-mapbox-docs-mapbox)
- [Other | Mapbox Style Spec | Mapbox Docs | Mapbox](#other-mapbox-style-spec-mapbox-docs-mapbox)
- [Lights | Mapbox Style Spec | Mapbox Docs | Mapbox](#lights-mapbox-style-spec-mapbox-docs-mapbox)
- [Featuresets | Mapbox Style Spec | Mapbox Docs | Mapbox](#featuresets-mapbox-style-spec-mapbox-docs-mapbox)
- [トラブルシューティング | Help | Mapbox](#-help-mapbox)
- [Troubleshooting | Help | Mapbox](#troubleshooting-help-mapbox)
- [Tutorials | Help | Mapbox](#tutorials-help-mapbox)
- [Geography and geometry | Mapbox GL JS | Mapbox](#geography-and-geometry-mapbox-gl-js-mapbox)
- [Terrain | Mapbox Style Spec | Mapbox Docs | Mapbox](#terrain-mapbox-style-spec-mapbox-docs-mapbox)
- [Rain | Mapbox Style Spec | Mapbox Docs | Mapbox](#rain-mapbox-style-spec-mapbox-docs-mapbox)
- [User interaction handlers | Mapbox GL JS | Mapbox](#user-interaction-handlers-mapbox-gl-js-mapbox)
- [Events and event types | Mapbox GL JS | Mapbox](#events-and-event-types-mapbox-gl-js-mapbox)
- [Snow | Mapbox Style Spec | Mapbox Docs | Mapbox](#snow-mapbox-style-spec-mapbox-docs-mapbox)
- [Projection | Mapbox Style Spec | Mapbox Docs | Mapbox](#projection-mapbox-style-spec-mapbox-docs-mapbox)
- [Pricing | Mapbox Tiling Service | Mapbox](#pricing-mapbox-tiling-service-mapbox)
- [Sources | Mapbox GL JS | Mapbox](#sources-mapbox-gl-js-mapbox)
- [Maps SDK v9 | Android Docs | Mapbox](#maps-sdk-v9-android-docs-mapbox)
- [Markers and controls | Mapbox GL JS | Mapbox](#markers-and-controls-mapbox-gl-js-mapbox)
- [Upload data to Mapbox | Help | Mapbox](#upload-data-to-mapbox-help-mapbox)
- [Create a temperature map | Mapbox Tiling Service | Mapbox](#create-a-temperature-map-mapbox-tiling-service-mapbox)
- [Transition | Mapbox Style Spec | Mapbox Docs | Mapbox](#transition-mapbox-style-spec-mapbox-docs-mapbox)
- [チュートリアル | Help | Mapbox](#-help-mapbox)
- [Android Docs](#android-docs)
- [mapbox-maps-android](#mapbox-maps-android)
- [Examples | Maps SDK v9 | Android Docs | Mapbox](#examples-maps-sdk-v9-android-docs-mapbox)
- [Troubleshooting | Help | Mapbox](#troubleshooting-help-mapbox)
- [quadtree | Help | Mapbox](#quadtree-help-mapbox)
- [Supported File Formats | Mapbox Tiling Service | Mapbox](#supported-file-formats-mapbox-tiling-service-mapbox)
- [Examples | Maps SDK | Android Docs | Mapbox](#examples-maps-sdk-android-docs-mapbox)
- [TIFF | Help | Mapbox](#tiff-help-mapbox)
---
# Accounts and pricing
[Skip to main content](https://docs.mapbox.com/accounts/#__docusaurus_skipToContent_fallback)
---
# Accounts and pricing
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/#__docusaurus_skipToContent_fallback)
---
# Am I able to set a cap for monthly spending? | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/faq/can-i-set-up-a-cap-for-monthly-spending/#__docusaurus_skipToContent_fallback)
Mapbox does not provide the ability to cap your monthly billing. For now, you can create predictable monthly API usage is by monitoring your [account statistics](https://www.mapbox.com/account/statistics)
and your [invoices](https://www.mapbox.com/account/invoices)
.
Once your account statistics and/or invoices reach a level where you'd like to be capped, you can:
1. [Delete](https://docs.mapbox.com/help/dive-deeper/access-tokens/#deleting-tokens)
your [access tokens](https://console.mapbox.com/account/access-tokens/)
from your tokens page (deactivating any mapping implementations that were authenticated by that access token). Or,
2. Remove your access tokens from your code. Where you see our map initialization code block occurs depends on your implementation. You can temporarily remove your access tokens so that no traffic authenticates.
3. When you're ready to enable map traffic again, you can add the access token back into your map code will reactivate the maps.
For more information about your account statistics or invoices, you can explore our [Accounts Documentation](https://docs.mapbox.com/accounts/guides/)
.
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---
# Does Mapbox provide refunds? | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/faq/does-mapbox-provide-refunds/#__docusaurus_skipToContent_fallback)
Yes, Mapbox does provide refunds under certain conditions.
If Mapbox has issued a refund, the funds will be returned to the account's original payment method 5-10 business days after the refund has been processed. Individual Mapbox invoices will not be reflected to show refunds. If you require additional receipts for the refund, you can reach out to Mapbox Support team [with the necessary details about your invoice](https://docs.mapbox.com/accounts/guides/invoices/#what-information-should-i-include-in-my-support-request)
.
Additionally, if sales tax has been applied to your invoice, but you can provide valid exemption documentation covering the purchase period, you can get a refund on the sales tax part of your payment if you contact **[accountsreceivable@mapbox.com](mailto:accountsreceivable@mapbox.com)
within 30 days of the invoice date**.
After 30 days from the invoice date, you will need to contact your local state tax authority to process a refund.
Note that prepaid credit added to your account for future Mapbox services cannot be refunded in case it's no longer needed. The prepaid credit will be applied to future invoices on a recurring basis until the credit is $0.00. Mapbox won't charge the credit card on file until the account's prepaid balance is $0.00.
Refer to our documentation for more details:
* [Request a sales tax refund](https://docs.mapbox.com/accounts/guides/invoices/#request-a-sales-tax-refund)
* [Prepaid credit](https://docs.mapbox.com/accounts/guides/invoices/#prepaid-credit)
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---
# How can I add an alternate/secondary billing address? | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/faq/how-can-i-add-an-alternate-billing-address/#__docusaurus_skipToContent_fallback)
A [secondary / alternate billing email address](https://docs.mapbox.com/accounts/guides/invoices/#secondary-billing-email-addresses)
is only available for customers with the [Monthly Invoicing](https://docs.mapbox.com/accounts/guides/invoices/#monthly-invoicing)
payment setting. You can request participation in the Monthly Invoicing beta by contacting our Sales team through this form: [https://www.mapbox.com/contact/sales/](https://www.mapbox.com/contact/sales/)
.
For customers with [Automatic Payments](https://docs.mapbox.com/accounts/guides/invoices/#automatic-payments)
as their payment setting, we recommend the following workarounds to help make sure multiple stakeholders within your organization have access to billing notifications:
1. Consider creating a group email address like "[company+mapbox@company.com](mailto:company+mapbox@company.com)
" and adding members to that group to receive notifications.
2. Consider setting up automatic forwarding rules in your email client to forward any emails with the title **\[Mapbox Billing\] Successful payment receipt** to the recipients of your choosing (like a billing/finance team). They will be able to download the PDF receipt right from the body of the email.
For more information, you can refer to the [Mapbox documentation on invoices](https://docs.mapbox.com/accounts/guides/invoices/#monthly-invoicing)
.
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---
# Does Mapbox support Two-factor Authentication (2FA)? | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/faq/does-mapbox-support-two-factor-authentication/#__docusaurus_skipToContent_fallback)
Two-factor authentication (2FA), also known as multi-factor authentication (MFA) or two-step authentication, is an optional but recommended security feature for Mapbox accounts. Once enabled, users will be prompted to enter the account's password and a security code generated on registered mobile devices whenever they log in to the account. For more information, refer to the documentation available at [/guides/settings/#two-factor-authentication](https://docs.mapbox.com/accounts/guides/settings/#two-factor-authentication)
.
[To enable 2FA](https://docs.mapbox.com/accounts/guides/settings/#enable-two-factor-authentication)
, you need to be logged into your account and navigate to the Security page. You'll be prompted to scan a barcode with your mobile device or type a code into password management services like 1Password. The recommended authenticator app is Google Authenticator, which is free and available for iOS and Android. For a Windows phone, use the Authenticator app. Your mobile device will display a 6-digit code, which you need to type into the field below the barcode to complete the process.
If you lose your two-factor device, you can use a recovery code to access your account. This code is a single-use code that lets you sign in without your two-factor device. To use the code, you’ll need your username or email and your password.
To use a recovery code, navigate to the Sign-in page, enter your account ID and password, then click Sign in. Click the Lost your mobile device? Link below the Sign-in button. A new field for the recovery code will appear. Enter your recovery code in the new field and click Sign in. Find instructions for using a recovery code in our [Account documentation](https://docs.mapbox.com/accounts/guides/settings/#security)
.
Note that enabling 2FA for an account raises the likelihood that you or other users of the account may have trouble logging into the account in the future. Thus it is recommended to store 2FA recovery codes in a safe place and distribute them to new account owners when transferring ownership of an account.
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---
# How can I delete an account? | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/faq/how-can-i-delete-an-account/#__docusaurus_skipToContent_fallback)
To delete your Mapbox account, follow these steps:
1. Log into your account and go to your [Account settings](https://console.mapbox.com/account/settings/)
page.
2. Scroll to the bottom of the settings page.
3. Click the **Delete account** button.
Note that account deletion is a permanent action that cannot be undone. Mapbox will not be able to recover your account, and the same account ID (username) cannot be re-used to create another account.
After clicking the button to delete an account, there will be a modal that requires additional confirmation that you do intend to fully delete the account. When an account is deleted, the following are effective immediately:
* All styles, projects, and data associated with the account are no longer available.
* The account cannot be logged into.
* Access tokens tied to that account will be immediately terminated, and map implementations using them will no longer be able to effectively access Mapbox services.
Mapbox will not automatically prorate for any unused services or subscriptions.
If you experience issues while deleting your account or would like to discuss prorated refunds for unused services, contact the Mapbox support team by following [these instructions](https://docs.mapbox.com/accounts/guides/settings/#if-i-cannot-resolve-my-issue-what-information-should-i-include-in-my-support-request)
.
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---
# How can I change the organization name on an invoice? | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/faq/how-can-i-change-the-organization-name-on-an-invoice/#__docusaurus_skipToContent_fallback)
To change the organization name on your Mapbox account, follow these steps:
* Log in and go to the [billing tab of your Account's settings page](https://console.mapbox.com/account/settings/billing)
.
* Enter the new or updated organization name in the memo field and click Save changes.
If you have any questions about updating the profile information for an account, visit the [troubleshooting section](https://docs.mapbox.com/accounts/guides/settings/#troubleshooting)
for recommendations and next steps to contact support.
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---
# How can I reactivate a deactivated account? | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/faq/how-can-i-reactivate-a-deactivated-account/#__docusaurus_skipToContent_fallback)
To reactivate a deactivated Mapbox account, follow these steps:
1. Log into your account and go to your [billing settings](https://console.mapbox.com/account/settings/billing)
page.
2. Scroll down to the bottom of the page, click add a payment method and enter valid payment information to be used for past due and upcoming invoices.
3. Navigate to the account's [invoices page](https://console.mapbox.com/account/invoices/)
, and click the **Pay** button to pay any Past Due invoices.
Past Due notices must be paid before reactivation
You cannot reactivate your account until you have paid your Past Due invoices as stated in our [Terms of Service](https://www.mapbox.com/legal/tos/)
. You can find more information in our [Account Deactivation guide](https://docs.mapbox.com/accounts/guides/invoices/#account-deactivation)
.
Other forms of deactivation
If your account was deactivated, but you do not have a set of outstanding payments, you account was likely deactivated due to fraudulent behavior, which is a breach of our [Terms of Service](https://www.mapbox.com/legal/tos/)
.
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---
# How can I remove a credit card from my account? | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/faq/how-can-i-remove-a-credit-card-from-my-account/#__docusaurus_skipToContent_fallback)
It is not possible to remove a credit card from an account, though you are able to [add or update a payment method](https://docs.mapbox.com/accounts/guides/invoices/#add-or-update-payment-method)
.
Most Mapbox services include a free tier of services available to all accounts during each billing period. It's important to be aware of the [limitations of our free tier services](https://www.mapbox.com/pricing)
, as the number of requests, elements, users, sessions, or other units included in the free tier varies by Mapbox product.
To prevent account deactivation and to keep payments prompt, a valid card must be added to each Mapbox account. The card added to your account will be automatically charged when the **Upcoming** invoice is finalized based on that period of service usage.
Note that **if an account does not have a credit card on file, Mapbox will not be able to verify account ownership**. In this case, the only next step will be to create a new Mapbox account and add access tokens from your new account into your map implementations.
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---
# How can I troubleshoot email verification issues for my account? | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/faq/how-can-i-troubleshoot-email-verification-issues/#__docusaurus_skipToContent_fallback)
To make sure that you can receive important notifications about your account, Mapbox requires all accounts to verify their registered email address. You can do this by clicking the link that Mapbox sends immediately upon account creation. The verification process must be completed to gain full access to the Mapbox applications. Verification links are valid for 24 hours and can be re-requested when logged into your account. If an account's email address is updated, you will be prompted to verify the new address.
If you're having trouble verifying your account's email address, you can visit the [troubleshooting section](https://docs.mapbox.com/accounts/guides/settings/#troubleshooting)
for recommendations.
If you're not receiving the verification email, there are a few things you can try:
1. Check for invalid email addresses. Emails cannot be delivered if the address contains a spelling error, the mailbox is full, the inbox does not exist, or for many other reasons. If the address is invalid, follow the prompts on the [email confirmation page](https://console.mapbox.com/account/check-email/)
to update spelling errors or change the account's registered email. This begins the verification process again with the new address.
2. If you confirm that the email address is spelled properly and that the emails are not in your Spam folder or Promotions tab, allow for up to 60 minutes of latency throughout your email system. It's possible that your IT team maintains a filter above your inbox that requires additional processing and is delaying the email's arrival. Consider opening an internal ticket letting your IT team know about the problem, recommending they run a global search for emails from [no-reply@mapbox.com](mailto:no-reply@mapbox.com)
or with the subject "verify your email address".
If the email address has not received an email after 60 minutes and is configured for receiving vendor email,[contact Mapbox Support](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
so they can troubleshoot with you based on the specific error codes being surfaced by your email provider.
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---
# How can I change my account id/username? | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/faq/how-can-i-change-my-account-id/#__docusaurus_skipToContent_fallback)
It is not possible to [change an account's ID](https://docs.mapbox.com/accounts/guides/settings/#change-an-accounts-username-not-possible)
(username). But you can [add or change the account's organization name,](https://docs.mapbox.com/accounts/guides/settings/#change-an-account-holders-name)
which will populate on all invoices.
Or, you can create a new account, [transfer your map styles,](https://docs.mapbox.com/help/troubleshooting/transfer-styles-between-accounts/)
and update your web and mobile applications to reference the new account's tokens and styles. For more information about setting up an account for a team or preparing for an ownership transition, see [our guide for collaboration](https://docs.mapbox.com/help/troubleshooting/collaboration-best-practices/#best-practices-for-setting-up-an-account)
.
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---
# How does Pay-as-you-go billing work? | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/faq/how-does-pay-as-you-go-billing-work/#__docusaurus_skipToContent_fallback)
Mapbox's Pay-as-you-go billing works as follows:
1. **Free Tier**: All customers with Pay-as-you-go billing receive a monthly free tier of services that resets on the first day of the account's monthly billing period. We send an email notification to the account's email address the first time a free tier is exceeded during each billing period.
2. **Invoicing**: Every month, a new invoice is generated on the first day of a new billing period. This upcoming invoice is generated even if an account has not yet incurred overages for that billing period. Usage data is reflected on the upcoming invoice within 24 hours, and charges are always in USD. Invoices are finalized on the last day of the account's billing period. When your invoice is finalized, your payment method on file is automatically charged. If the charge fails, the account will be at risk of deactivation and service interruptions.
3. **Billing Period**: The invoices page provides insight into an account's monthly billing period. Billing periods start on the first day of the month and end on the last day of the month. The account's billing period will be shortened during the first month of account creation or account reactivation.
4. **Automatic Payments**: The default payment setting for all customers is automatic payments. With automatic payments, the account's credit card on file (or prepaid credit) will be automatically charged when the Upcoming invoice is finalized.
5. **Monthly Invoicing**: With Monthly Invoicing, the account's invoice is not automatically charged to a credit card on file. Instead, an invoice is emailed to the account's billing email address. Monthly Invoicing is not available for all customers.
Note that accounts may enter a deactivated state if invoices are not paid, so we do recommend adding a credit card for recurring charges or a lump sum of [prepaid credit](https://docs.mapbox.com/accounts/guides/invoices/#prepaid-credit)
that can be used for invoices - especially if you're using Mapbox in production - to avoid any service outages.
For a general overview of how Pay-as-you-go billing works, you can reference the [What to Expect](https://docs.mapbox.com/accounts/guides/invoices/#what-to-expect)
guide and the [Billing emails](https://docs.mapbox.com/accounts/guides/invoices/#exceeded-free-tier)
documentation.
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---
# How can I regain access to my account? | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/faq/how-can-i-regain-access-to-my-account/#__docusaurus_skipToContent_fallback)
Mapbox serves as critical infrastructure for our customers and we work hard to protect the security of your accounts and data. Maintaining access to an account starts by setting up or updating your account with the recommendations listed in our [best practices guide for collaboration](https://docs.mapbox.com/help/troubleshooting/collaboration-best-practices/)
. If you are unable to login to your account, or unsure how to begin the steps for regaining account access, this guide outlines common account lockout scenarios and step-by-step instructions for confirming ownership of an account, regaining access, and updating the credentials. For general information about Mapbox accounts, see our [Account documentation](https://docs.mapbox.com/accounts/guides/)
.
If you’re still experiencing difficulties after working through this guide, [contact support](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
.
Verifying ownership of an account[](https://docs.mapbox.com/accounts/faq/how-can-i-regain-access-to-my-account/#verifying-ownership-of-an-account "Direct link to Verifying ownership of an account")
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
If you are unable to regain access to an account on your own and require help from our team, you will need to begin an account ownership security review.
To verify ownership of a personal account, there must be a credit card on file in the account's billing settings. To verify ownership of an account that belongs to your team, contact your Account Manager, Technical Account Manager, or our [support team](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
to get started. In your request, include as many of these details as possible:
* Mapbox account ID (username)
* Registered email address
* Invoice ID or invoice number
* Access token, Style URL, or Tileset ID
* Last 4 digits of a CC on file
* Full URL of an API request
* Link to a live map
We try to respond to all account ownership verification and lockout troubleshooting requests within 2 business days of submission.
If you know an account's registered email address and have access to the inbox for that email address, you can [reset the password](https://account.mapbox.com/reset-password)
and login to the account with the new password + the registered email address. If you would like to [update the account's registered email address](https://docs.mapbox.com/accounts/guides/settings/#change-an-accounts-email-address)
, you can do so from the **Profile page** once logged into the account.
### I’m not receiving the password reset email[](https://docs.mapbox.com/accounts/faq/how-can-i-regain-access-to-my-account/#im-not-receiving-the-password-reset-email "Direct link to I’m not receiving the password reset email")
If you are entering the account's registered email address into the [password reset form](https://account.mapbox.com/reset-password)
but not receiving an email, check your spam folder to make sure our email hasn't been routed there. Not seeing it there, either? Sometimes password reset emails are undeliverable - maybe emails from Mapbox to the email address have bounced in the past or there have been other problems preventing the email from being delivered (especially for inactive email addresses). If you are not receiving the password reset email, let us know by [submitting the support form](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
.
### I know the password, but I cannot authenticate with two-factor authentication (2FA)[](https://docs.mapbox.com/accounts/faq/how-can-i-regain-access-to-my-account/#i-know-the-password-but-i-cannot-authenticate-with-two-factor-authentication-2fa "Direct link to I know the password, but I cannot authenticate with two-factor authentication (2FA)")
If you are inheriting an account and know the account's password or have reset the account's password successfully, but do not have 2FA codes or [recovery codes](https://docs.mapbox.com/accounts/guides/settings/#use-a-recovery-code-to-access-an-account-without-the-registered-two-factor-device)
, you will need to [verify ownership of the account](https://docs.mapbox.com/accounts/faq/how-can-i-regain-access-to-my-account/#verifying-ownership-of-an-account)
with our team. If ownership of the account can be verified, our team can remove 2FA from the account so you can login with the password. Contact your Account Manager, Technical Account Manager, or our [support team](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
to get started.
### I lost my two-factor authentication (2FA) backup codes[](https://docs.mapbox.com/accounts/faq/how-can-i-regain-access-to-my-account/#i-lost-my-two-factor-authentication-2fa-backup-codes "Direct link to I lost my two-factor authentication (2FA) backup codes")
* **How to regain access:** If you enabled 2FA on your own account but no longer have access to the device used for 2FA or the [recovery codes](https://docs.mapbox.com/accounts/guides/settings/#use-a-recovery-code-to-access-an-account-without-the-registered-two-factor-device)
, our team will need to verify that you’re the owner of the account. This verification [requires having a payment method](https://docs.mapbox.com/accounts/guides/invoices/#add-or-update-payment-method)
on file. You can [contact support](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
to begin the verification process. If your account doesn’t have a payment method on file and we’re unable to verify ownership, consider creating a new account.
* **Prevention:** When you enable 2FA, a single-use recovery code is generated. **Write down this code and keep it in a safe place**, like a password manager.
### I don’t know the username or password for our Mapbox account[](https://docs.mapbox.com/accounts/faq/how-can-i-regain-access-to-my-account/#i-dont-know-the-username-or-password-for-our-mapbox-account "Direct link to I don’t know the username or password for our Mapbox account")
If you've inherited a project that uses Mapbox location services, but you don't have access to the login credentials, the information below will help you work with support team to confirm ownership of the account.
* **How to regain access:** Verify ownership of your account by [contacting support](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
.
* **Prevention:** Save the username & password for your Mapbox account in a shared vault like a [1Password](https://1password.com/)
vault and/or [Okta](https://www.okta.com/)
and use an email address that is accessible for all your stakeholders.
### My colleague left the company with their email address still registered on our account[](https://docs.mapbox.com/accounts/faq/how-can-i-regain-access-to-my-account/#my-colleague-left-the-company-with-their-email-address-still-registered-on-our-account "Direct link to My colleague left the company with their email address still registered on our account")
* **How to regain access:** If a former colleague's email address is tied to your company's Mapbox account, try contacting your IT department requesting the email address be reactivated or forwarded automatically to an email of your choosing. Once you have access to that email address or forwarding rules are in place, you can [reset your password](https://account.mapbox.com/recover-password)
to regain access to that account. Once you’ve regained access to your account, you can [change the email](https://docs.mapbox.com/accounts/guides/settings/#profile)
to any of your choosing.
If you need our Security team to change the registered email on your account, we’ll need to verify that you are the owner of the account first. [Send us a note](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
and we will be happy to look into it for you. We try and respond to all account verification and lockout troubleshooting requests within 1-2 business days of submission.
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---
# How can I transfer ownership of my account? | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/faq/how-can-i-transfer-ownership-of-my-account/#__docusaurus_skipToContent_fallback)
Transferring ownership of a Mapbox account involves several steps:
1. **Ownership Management**: Share the account credentials with the new owner. This will allow them to [change the email](https://docs.mapbox.com/accounts/guides/settings/#profile)
and [change the password](https://docs.mapbox.com/accounts/guides/settings/#password)
to assume full ownership of the account. It's recommended to use an email address that multiple people have access to and to save the new password in a shared password manager, like [1Password](https://1password.com/)
.
2. **Account Credentials**: Encourage the outgoing owner to [change the registered email address](https://docs.mapbox.com/accounts/guides/settings/#change-an-accounts-email-address)
to a valid, shared email. This will allow stakeholders to log in to the account to change the password as well as receive invoices, notifications, and password reset emails.
3. **Authentication Methods**: Consider enabling [SAML Single-sign on](https://docs.mapbox.com/accounts/guides/settings/#single-sign-on-authentication-sso)
as the primary authentication method if your organization uses an identity provider that supports the SAML2.0 protocol. With SSO, your users can also be assigned [user roles](https://docs.mapbox.com/accounts/guides/settings/#configuring-user-roles-in-your-identity-provider)
with specific permissions for each role. With SSO enabled, your team will not need to share a password for the account.
4. **Password Management**: Store the Mapbox account credentials in a shared-secure location, like a [1Password](https://1password.com/)
vault and/or [Okta](https://www.okta.com/)
. This will help keep your password safe and available when you or your teammates need it. Even if your account has SAML SSO enabled, there will be a password associated with the account. Save this password in a secure location with limited access.
Note that it is not possible to change an account's ID (username). If you need to change the username, you can create a new account, [transfer your map styles](https://docs.mapbox.com/help/troubleshooting/transfer-styles-between-accounts/)
and update your web and mobile applications to reference the new account's tokens and styles. Once this transition is complete, you can [delete](https://docs.mapbox.com/accounts/guides/settings/#delete-your-account)
the original account without breaking any links to your maps.
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---
# How do I contact Mapbox? | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/faq/how-do-i-contact-mapbox/#__docusaurus_skipToContent_fallback)
If you have questions about your account, billing or email verification issues, you can create a [support ticket](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
.
If you would like to contact sales to ask about our product offerings, you can contact the sales team through the [following form](https://www.mapbox.com/contact/sales?page=/contact)
.
If you are experiencing technical issues while implementing Mapbox, we offer [paid plans](https://www.mapbox.com/support#support-plans)
which allow you to create tickets and contact our technical support team directly.
You can also find helpful resources, tutorials, and FAQs in our [help docs](https://docs.mapbox.com/help/)
. You can post questions on [Stack Overflow](https://stackoverflow.com/questions/ask)
or in our [Mapbox Developer Discord](https://discord.com/invite/uMpcC5RmJh)
to seek help from the broader community of Mapbox developers.
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---
# Why is my credit card being declined by Mapbox? | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/faq/why-is-my-credit-card-being-declined-by-mapbox/#__docusaurus_skipToContent_fallback)
Mapbox accepts the following credit, debit, prepaid, and gift cards:
* Visa
* MasterCard
* American Express
* JCB
* Discover
* Diner's club
If you do not have access to a credit or debit card, consider using a prepaid card available from several vendors, including:
* [American Express](https://www.americanexpress.com/en-us/prepaid/view-all-cards/)
* [Visa](https://usa.visa.com/pay-with-visa/cards/card-finder/prepaid-finder-page.html)
* [MasterCard](https://www.mastercard.com/us/en/personal/find-a-card/prepaid-card.html)
To protect your privacy, Banks do not provide detailed information to Mapbox when credit card payments fail. If your card information seems correct, it's recommended to contact your bank for more information or to allow payments to Mapbox.com. If payments are still being declined after contacting your bank, you could try adding a different credit card for the payment.
If you're working with your bank to resolve this issue, it's important to let Mapbox know to help prevent account deactivation and keep your account's Mapbox services live. You can [contact Mapbox Support](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
for this purpose.
For more information, you can refer to the [Mapbox documentation](https://docs.mapbox.com/accounts/guides/invoices/#payments)
.
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---
# FAQs | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/faq/#__docusaurus_skipToContent_fallback)
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---
# Am I able to set a cap for monthly spending? | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/faq/can-i-set-up-a-cap-for-monthly-spending/#__docusaurus_skipToContent_fallback)
Mapbox does not provide the ability to cap your monthly billing. For now, you can create predictable monthly API usage is by monitoring your [account statistics](https://www.mapbox.com/account/statistics)
and your [invoices](https://www.mapbox.com/account/invoices)
.
Once your account statistics and/or invoices reach a level where you'd like to be capped, you can:
1. [Delete](https://docs.mapbox.com/help/ja/dive-deeper/access-tokens/#deleting-tokens)
your [access tokens](https://console.mapbox.com/account/access-tokens/)
from your tokens page (deactivating any mapping implementations that were authenticated by that access token). Or,
2. Remove your access tokens from your code. Where you see our map initialization code block occurs depends on your implementation. You can temporarily remove your access tokens so that no traffic authenticates.
3. When you're ready to enable map traffic again, you can add the access token back into your map code will reactivate the maps.
For more information about your account statistics or invoices, you can explore our [Accounts Documentation](https://docs.mapbox.com/accounts/ja/guides/)
.
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---
# Does Mapbox provide refunds? | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/faq/does-mapbox-provide-refunds/#__docusaurus_skipToContent_fallback)
Yes, Mapbox does provide refunds under certain conditions.
If Mapbox has issued a refund, the funds will be returned to the account's original payment method 5-10 business days after the refund has been processed. Individual Mapbox invoices will not be reflected to show refunds. If you require additional receipts for the refund, you can reach out to Mapbox Support team [with the necessary details about your invoice](https://docs.mapbox.com/accounts/ja/guides/invoices/#what-information-should-i-include-in-my-support-request)
.
Additionally, if sales tax has been applied to your invoice, but you can provide valid exemption documentation covering the purchase period, you can get a refund on the sales tax part of your payment if you contact **[accountsreceivable@mapbox.com](mailto:accountsreceivable@mapbox.com)
within 30 days of the invoice date**.
After 30 days from the invoice date, you will need to contact your local state tax authority to process a refund.
Note that prepaid credit added to your account for future Mapbox services cannot be refunded in case it's no longer needed. The prepaid credit will be applied to future invoices on a recurring basis until the credit is $0.00. Mapbox won't charge the credit card on file until the account's prepaid balance is $0.00.
Refer to our documentation for more details:
* [Request a sales tax refund](https://docs.mapbox.com/accounts/ja/guides/invoices/#request-a-sales-tax-refund)
* [Prepaid credit](https://docs.mapbox.com/accounts/ja/guides/invoices/#prepaid-credit)
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---
# Does Mapbox support Two-factor Authentication (2FA)? | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/faq/does-mapbox-support-two-factor-authentication/#__docusaurus_skipToContent_fallback)
Two-factor authentication (2FA), also known as multi-factor authentication (MFA) or two-step authentication, is an optional but recommended security feature for Mapbox accounts. Once enabled, users will be prompted to enter the account's password and a security code generated on registered mobile devices whenever they log in to the account. For more information, refer to the documentation available at [/guides/settings/#two-factor-authentication](https://docs.mapbox.com/accounts/ja/guides/settings/#two-factor-authentication)
.
[To enable 2FA](https://docs.mapbox.com/accounts/ja/guides/settings/#enable-two-factor-authentication)
, you need to be logged into your account and navigate to the Security page. You'll be prompted to scan a barcode with your mobile device or type a code into password management services like 1Password. The recommended authenticator app is Google Authenticator, which is free and available for iOS and Android. For a Windows phone, use the Authenticator app. Your mobile device will display a 6-digit code, which you need to type into the field below the barcode to complete the process.
If you lose your two-factor device, you can use a recovery code to access your account. This code is a single-use code that lets you sign in without your two-factor device. To use the code, you’ll need your username or email and your password.
To use a recovery code, navigate to the Sign-in page, enter your account ID and password, then click Sign in. Click the Lost your mobile device? Link below the Sign-in button. A new field for the recovery code will appear. Enter your recovery code in the new field and click Sign in. Find instructions for using a recovery code in our [Account documentation](https://docs.mapbox.com/accounts/ja/guides/settings/#security)
.
Note that enabling 2FA for an account raises the likelihood that you or other users of the account may have trouble logging into the account in the future. Thus it is recommended to store 2FA recovery codes in a safe place and distribute them to new account owners when transferring ownership of an account.
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---
# How can I add an alternate/secondary billing address? | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/faq/how-can-i-add-an-alternate-billing-address/#__docusaurus_skipToContent_fallback)
A [secondary / alternate billing email address](https://docs.mapbox.com/accounts/ja/guides/invoices/#secondary-billing-email-addresses)
is only available for customers with the [Monthly Invoicing](https://docs.mapbox.com/accounts/ja/guides/invoices/#monthly-invoicing)
payment setting. You can request participation in the Monthly Invoicing beta by contacting our Sales team through this form: [https://www.mapbox.com/contact/sales/](https://www.mapbox.com/contact/sales/)
.
For customers with [Automatic Payments](https://docs.mapbox.com/accounts/ja/guides/invoices/#automatic-payments)
as their payment setting, we recommend the following workarounds to help make sure multiple stakeholders within your organization have access to billing notifications:
1. Consider creating a group email address like "[company+mapbox@company.com](mailto:company+mapbox@company.com)
" and adding members to that group to receive notifications.
2. Consider setting up automatic forwarding rules in your email client to forward any emails with the title **\[Mapbox Billing\] Successful payment receipt** to the recipients of your choosing (like a billing/finance team). They will be able to download the PDF receipt right from the body of the email.
For more information, you can refer to the [Mapbox documentation on invoices](https://docs.mapbox.com/accounts/ja/guides/invoices/#monthly-invoicing)
.
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---
# How can I troubleshoot email verification issues for my account? | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/faq/how-can-i-troubleshoot-email-verification-issues/#__docusaurus_skipToContent_fallback)
To make sure that you can receive important notifications about your account, Mapbox requires all accounts to verify their registered email address. You can do this by clicking the link that Mapbox sends immediately upon account creation. The verification process must be completed to gain full access to the Mapbox applications. Verification links are valid for 24 hours and can be re-requested when logged into your account. If an account's email address is updated, you will be prompted to verify the new address.
If you're having trouble verifying your account's email address, you can visit the [troubleshooting section](https://docs.mapbox.com/accounts/ja/guides/settings/#troubleshooting)
for recommendations.
If you're not receiving the verification email, there are a few things you can try:
1. Check for invalid email addresses. Emails cannot be delivered if the address contains a spelling error, the mailbox is full, the inbox does not exist, or for many other reasons. If the address is invalid, follow the prompts on the [email confirmation page](https://console.mapbox.com/account/check-email/)
to update spelling errors or change the account's registered email. This begins the verification process again with the new address.
2. If you confirm that the email address is spelled properly and that the emails are not in your Spam folder or Promotions tab, allow for up to 60 minutes of latency throughout your email system. It's possible that your IT team maintains a filter above your inbox that requires additional processing and is delaying the email's arrival. Consider opening an internal ticket letting your IT team know about the problem, recommending they run a global search for emails from [no-reply@mapbox.com](mailto:no-reply@mapbox.com)
or with the subject "verify your email address".
If the email address has not received an email after 60 minutes and is configured for receiving vendor email,[contact Mapbox Support](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
so they can troubleshoot with you based on the specific error codes being surfaced by your email provider.
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---
# How does Pay-as-you-go billing work? | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/faq/how-does-pay-as-you-go-billing-work/#__docusaurus_skipToContent_fallback)
Mapbox's Pay-as-you-go billing works as follows:
1. **Free Tier**: All customers with Pay-as-you-go billing receive a monthly free tier of services that resets on the first day of the account's monthly billing period. We send an email notification to the account's email address the first time a free tier is exceeded during each billing period.
2. **Invoicing**: Every month, a new invoice is generated on the first day of a new billing period. This upcoming invoice is generated even if an account has not yet incurred overages for that billing period. Usage data is reflected on the upcoming invoice within 24 hours, and charges are always in USD. Invoices are finalized on the last day of the account's billing period. When your invoice is finalized, your payment method on file is automatically charged. If the charge fails, the account will be at risk of deactivation and service interruptions.
3. **Billing Period**: The invoices page provides insight into an account's monthly billing period. Billing periods start on the first day of the month and end on the last day of the month. The account's billing period will be shortened during the first month of account creation or account reactivation.
4. **Automatic Payments**: The default payment setting for all customers is automatic payments. With automatic payments, the account's credit card on file (or prepaid credit) will be automatically charged when the Upcoming invoice is finalized.
5. **Monthly Invoicing**: With Monthly Invoicing, the account's invoice is not automatically charged to a credit card on file. Instead, an invoice is emailed to the account's billing email address. Monthly Invoicing is not available for all customers.
Note that accounts may enter a deactivated state if invoices are not paid, so we do recommend adding a credit card for recurring charges or a lump sum of [prepaid credit](https://docs.mapbox.com/accounts/ja/guides/invoices/#prepaid-credit)
that can be used for invoices - especially if you're using Mapbox in production - to avoid any service outages.
For a general overview of how Pay-as-you-go billing works, you can reference the [What to Expect](https://docs.mapbox.com/accounts/ja/guides/invoices/#what-to-expect)
guide and the [Billing emails](https://docs.mapbox.com/accounts/ja/guides/invoices/#exceeded-free-tier)
documentation.
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---
# How do I pay an outstanding invoice? | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/faq/how-do-i-pay-an-outstanding-invoice/#__docusaurus_skipToContent_fallback)
To pay unpaid invoices with `Past Due` status on Mapbox, follow these steps:
1. Log into your account and navigate to your account's [invoices page](https://console.mapbox.com/account/invoices/)
.
2. Click the **Pay** button next to any invoice with a `Past Due` status.
Note
Paying via the **Pay** button will not save or update the credit card on the account. Also, prepaid credit cannot be used to pay `Past Due` invoices. Mapbox reserves the right to retry charges for `Past Due` invoices based on the Mapbox Terms of Service. For more details, you can refer to the [Mapbox Documentation](https://docs.mapbox.com/accounts/guides/invoices/)
.
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---
# What can I do if I'm having trouble signing into my Mapbox account? | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/faq/what-can-i-do-if-im-having-trouble-signing-into-my-mapbox-account/#__docusaurus_skipToContent_fallback)
If you're having trouble signing in to your Mapbox account, here are some common issues and their solutions:
1. **Account access issues**: If you're unable to access your account, make sure you have the correct account ID (username) and registered email address. If applicable, also check your access token.
2. **Failed login issues**: If you're having trouble logging in, check the following:
* Web browser(s) and versions
* Any enabled web browser extensions you're using
* Any enabled experimental flags (chrome://flags/) if using Google Chrome
* Whether you have tested this issue while in incognito mode (if applicable)
* Whether you have tested this issue with no browser extensions (if applicable)
If you do not know your browser information, you can go to the browser settings or the About page to find these details.
3. **Not receiving the password reset email**: If you're not receiving the password reset email, first check your spam folder. If it's not there, it's possible that emails from Mapbox have bounced in the past or there have been other problems preventing the email from being delivered.
4. **Locked out of your account**: If you're locked out of your account and need to regain access, you can follow [the account lockout troubleshooting guide](https://docs.mapbox.com/help/troubleshooting/account-lockout/)
. This guide provides recommendations for common scenarios.
If you still have a problem, you can submit a [support request](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
.
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---
# What statistics are available for my Mapbox account? | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/faq/what-statistics-are-available-for-my-mapbox-account/#__docusaurus_skipToContent_fallback)
Your Mapbox account's Statistics page provides usage information for all billable products found on the [pricing page](https://www.mapbox.com/pricing/)
. You can access these statistics by logging into your account and navigating to the [Statistics page](https://console.mapbox.com/account/statistics/)
of your Developer Console.
The Statistics page provides insight into an account's usage data for the billable products listed on the pricing page. Information about API rate limits, API performance, and HTTP status codes of requests to the Mapbox APIs are not displayed on the Statistics page.
You can filter the Mapbox usage data on your Statistics page in two ways:
* **By date**: Choose a standard period (such as week or month) or enter a custom date range. All dates are in UTC (Greenwich Mean Time). Usage data will be available on the Statistics page within 24 hours.
* **By access token**: See usage for all access tokens or one specific, active [access token](https://docs.mapbox.com/help/glossary/access-token/)
. Legacy SDKs for Mobile statistics are not available when filtering by access token. To see Legacy SDKs for Mobile statistics, filter by **All tokens and connected apps**.
Your account usage is organized by product on your Statistics page. For each product, you'll see the number of metered units for the token and time period selected. You will only see statistics for the products you’ve used within the specified time period and with the specified token.
For many products, you can load additional metrics about the _Countries_, _Browsers_, _Domains_, and _Tileset IDs_ associated with your requests. These additional metrics are presented as percentages of the total number of metered units for the specified time period and token. Additional metrics are not available for products that are metered by user count (such as Maps SDK for Mobile). They are also not available for time periods exceeding 31 days.
Note that when an access token is deleted, it is not possible to isolate statistics for a token after it has been deleted. Deleted tokens do not show up in the drop-down filter list, rather, usage data tied to a token before and after its deletion will be aggregated in the **All tokens and connected apps** view.
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---
# How can I change the organization name on an invoice? | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/faq/how-can-i-change-the-organization-name-on-an-invoice/#__docusaurus_skipToContent_fallback)
To change the organization name on your Mapbox account, follow these steps:
* Log in and go to the [billing tab of your Account's settings page](https://console.mapbox.com/account/settings/billing)
.
* Enter the new or updated organization name in the memo field and click Save changes.
If you have any questions about updating the profile information for an account, visit the [troubleshooting section](https://docs.mapbox.com/accounts/ja/guides/settings/#troubleshooting)
for recommendations and next steps to contact support.
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---
# How can I delete an account? | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/faq/how-can-i-delete-an-account/#__docusaurus_skipToContent_fallback)
To delete your Mapbox account, follow these steps:
1. Log into your account and go to your [Account settings](https://console.mapbox.com/account/settings/)
page.
2. Scroll to the bottom of the settings page.
3. Click the **Delete account** button.
Note that account deletion is a permanent action that cannot be undone. Mapbox will not be able to recover your account, and the same account ID (username) cannot be re-used to create another account.
After clicking the button to delete an account, there will be a modal that requires additional confirmation that you do intend to fully delete the account. When an account is deleted, the following are effective immediately:
* All styles, projects, and data associated with the account are no longer available.
* The account cannot be logged into.
* Access tokens tied to that account will be immediately terminated, and map implementations using them will no longer be able to effectively access Mapbox services.
Mapbox will not automatically prorate for any unused services or subscriptions.
If you experience issues while deleting your account or would like to discuss prorated refunds for unused services, contact the Mapbox support team by following [these instructions](https://docs.mapbox.com/accounts/ja/guides/settings/#if-i-cannot-resolve-my-issue-what-information-should-i-include-in-my-support-request)
.
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---
# How can I remove a credit card from my account? | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/faq/how-can-i-remove-a-credit-card-from-my-account/#__docusaurus_skipToContent_fallback)
It is not possible to remove a credit card from an account, though you are able to [add or update a payment method](https://docs.mapbox.com/accounts/ja/guides/invoices/#add-or-update-payment-method)
.
Most Mapbox services include a free tier of services available to all accounts during each billing period. It's important to be aware of the [limitations of our free tier services](https://www.mapbox.com/pricing)
, as the number of requests, elements, users, sessions, or other units included in the free tier varies by Mapbox product.
To prevent account deactivation and to keep payments prompt, a valid card must be added to each Mapbox account. The card added to your account will be automatically charged when the **Upcoming** invoice is finalized based on that period of service usage.
Note that **if an account does not have a credit card on file, Mapbox will not be able to verify account ownership**. In this case, the only next step will be to create a new Mapbox account and add access tokens from your new account into your map implementations.
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---
# How can I reactivate a deactivated account? | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/faq/how-can-i-reactivate-a-deactivated-account/#__docusaurus_skipToContent_fallback)
To reactivate a deactivated Mapbox account, follow these steps:
1. Log into your account and go to your [billing settings](https://console.mapbox.com/account/settings/billing)
page.
2. Scroll down to the bottom of the page, click add a payment method and enter valid payment information to be used for past due and upcoming invoices.
3. Navigate to the account's [invoices page](https://console.mapbox.com/account/invoices/)
, and click the **Pay** button to pay any Past Due invoices.
Past Due notices must be paid before reactivation
You cannot reactivate your account until you have paid your Past Due invoices as stated in our [Terms of Service](https://www.mapbox.com/legal/tos/)
. You can find more information in our [Account Deactivation guide](https://docs.mapbox.com/accounts/ja/guides/invoices/#account-deactivation)
.
Other forms of deactivation
If your account was deactivated, but you do not have a set of outstanding payments, you account was likely deactivated due to fraudulent behavior, which is a breach of our [Terms of Service](https://www.mapbox.com/legal/tos/)
.
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---
# Why is my credit card being declined by Mapbox? | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/faq/why-is-my-credit-card-being-declined-by-mapbox/#__docusaurus_skipToContent_fallback)
Mapbox accepts the following credit, debit, prepaid, and gift cards:
* Visa
* MasterCard
* American Express
* JCB
* Discover
* Diner's club
If you do not have access to a credit or debit card, consider using a prepaid card available from several vendors, including:
* [American Express](https://www.americanexpress.com/en-us/prepaid/view-all-cards/)
* [Visa](https://usa.visa.com/pay-with-visa/cards/card-finder/prepaid-finder-page.html)
* [MasterCard](https://www.mastercard.com/us/en/personal/find-a-card/prepaid-card.html)
To protect your privacy, Banks do not provide detailed information to Mapbox when credit card payments fail. If your card information seems correct, it's recommended to contact your bank for more information or to allow payments to Mapbox.com. If payments are still being declined after contacting your bank, you could try adding a different credit card for the payment.
If you're working with your bank to resolve this issue, it's important to let Mapbox know to help prevent account deactivation and keep your account's Mapbox services live. You can [contact Mapbox Support](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
for this purpose.
For more information, you can refer to the [Mapbox documentation](https://docs.mapbox.com/accounts/ja/guides/invoices/#payments)
.
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---
# How do I pay for Mapbox services? | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/faq/how-do-i-pay-for-mapbox-services/#__docusaurus_skipToContent_fallback)
Automatic payments are the default payment setting for all customers to pay for Mapbox services. With this setting, the account's credit card on file (or [prepaid credit](https://docs.mapbox.com/accounts/guides/invoices/#prepaid-credit)
) will be automatically charged when the upcoming invoice is finalized.
Mapbox accepts the following credit, debit, prepaid, and gift cards: Visa, MasterCard, American Express, JCB, Discover, and Diner's club. If you do not have access to a credit or debit card, you can consider using a prepaid card available from several vendors, including American Express, Visa, and MasterCard.
To add or update a credit card on an account, you can visit the [billing settings](https://console.mapbox.com/account/settings/billing)
and click the **Add payment method** button or the **Edit** button if you are updating the credit card.
You can also add prepaid credit to be used for future Mapbox services. Prepaid credit can be added any time and cannot be refunded in the case it's no longer needed. Account credit will be applied to future invoices on a recurring basis until the credit is $0.00. Mapbox won't charge the credit card on file until the account's prepaid balance is $0.00.
**To add prepaid credit to the account, follow these instructions:**
1. Navigate to the [billing settings](https://console.mapbox.com/account/settings/billing)
.
2. Make sure you have a valid credit card on file.
3. Click the **Add credit** button.
4. Enter the amount of credit you want to buy.
5. The credit card will be charged immediately, and the account's email address will receive a receipt for the payment.
6. After buying credit, a record will be available in the billing settings and on the `Upcoming` invoice.
If your organization is unable to make payments with a credit card, you can [contact the Mapbox Sales team](https://www.mapbox.com/contact/sales/)
to learn more about the requirements for the Monthly Invoicing beta program.
For additional information, refer to:
* [Mapbox Documentation: Invoices and billing](https://docs.mapbox.com/accounts/guides/invoices/)
* [Mapbox Documentation: Getting started](https://docs.mapbox.com/help/getting-started/)
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---
# How can I change my account id/username? | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/faq/how-can-i-change-my-account-id/#__docusaurus_skipToContent_fallback)
It is not possible to [change an account's ID](https://docs.mapbox.com/accounts/ja/guides/settings/#change-an-accounts-username-not-possible)
(username). But you can [add or change the account's organization name,](https://docs.mapbox.com/accounts/ja/guides/settings/#change-an-account-holders-name)
which will populate on all invoices.
Or, you can create a new account, [transfer your map styles,](https://docs.mapbox.com/help/ja/troubleshooting/transfer-styles-between-accounts/)
and update your web and mobile applications to reference the new account's tokens and styles. For more information about setting up an account for a team or preparing for an ownership transition, see [our guide for collaboration](https://docs.mapbox.com/help/ja/troubleshooting/collaboration-best-practices/#best-practices-for-setting-up-an-account)
.
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---
# How can I transfer ownership of my account? | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/faq/how-can-i-transfer-ownership-of-my-account/#__docusaurus_skipToContent_fallback)
Transferring ownership of a Mapbox account involves several steps:
1. **Ownership Management**: Share the account credentials with the new owner. This will allow them to [change the email](https://docs.mapbox.com/accounts/ja/guides/settings/#profile)
and [change the password](https://docs.mapbox.com/accounts/ja/guides/settings/#password)
to assume full ownership of the account. It's recommended to use an email address that multiple people have access to and to save the new password in a shared password manager, like [1Password](https://1password.com/)
.
2. **Account Credentials**: Encourage the outgoing owner to [change the registered email address](https://docs.mapbox.com/accounts/ja/guides/settings/#change-an-accounts-email-address)
to a valid, shared email. This will allow stakeholders to log in to the account to change the password as well as receive invoices, notifications, and password reset emails.
3. **Authentication Methods**: Consider enabling [SAML Single-sign on](https://docs.mapbox.com/accounts/ja/guides/settings/#single-sign-on-authentication-sso)
as the primary authentication method if your organization uses an identity provider that supports the SAML2.0 protocol. With SSO, your users can also be assigned [user roles](https://docs.mapbox.com/accounts/ja/guides/settings/#configuring-user-roles-in-your-identity-provider)
with specific permissions for each role. With SSO enabled, your team will not need to share a password for the account.
4. **Password Management**: Store the Mapbox account credentials in a shared-secure location, like a [1Password](https://1password.com/)
vault and/or [Okta](https://www.okta.com/)
. This will help keep your password safe and available when you or your teammates need it. Even if your account has SAML SSO enabled, there will be a password associated with the account. Save this password in a secure location with limited access.
Note that it is not possible to change an account's ID (username). If you need to change the username, you can create a new account, [transfer your map styles](https://docs.mapbox.com/help/ja/troubleshooting/transfer-styles-between-accounts/)
and update your web and mobile applications to reference the new account's tokens and styles. Once this transition is complete, you can [delete](https://docs.mapbox.com/accounts/ja/guides/settings/#delete-your-account)
the original account without breaking any links to your maps.
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---
# How can I regain access to my account? | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/faq/how-can-i-regain-access-to-my-account/#__docusaurus_skipToContent_fallback)
Mapbox serves as critical infrastructure for our customers and we work hard to protect the security of your accounts and data. Maintaining access to an account starts by setting up or updating your account with the recommendations listed in our [best practices guide for collaboration](https://docs.mapbox.com/help/ja/troubleshooting/collaboration-best-practices/)
. If you are unable to login to your account, or unsure how to begin the steps for regaining account access, this guide outlines common account lockout scenarios and step-by-step instructions for confirming ownership of an account, regaining access, and updating the credentials. For general information about Mapbox accounts, see our [Account documentation](https://docs.mapbox.com/accounts/ja/guides/)
.
If you’re still experiencing difficulties after working through this guide, [contact support](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
.
Verifying ownership of an account[](https://docs.mapbox.com/accounts/ja/faq/how-can-i-regain-access-to-my-account/#verifying-ownership-of-an-account "Verifying ownership of an account への直接リンク")
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
If you are unable to regain access to an account on your own and require help from our team, you will need to begin an account ownership security review.
To verify ownership of a personal account, there must be a credit card on file in the account's billing settings. To verify ownership of an account that belongs to your team, contact your Account Manager, Technical Account Manager, or our [support team](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
to get started. In your request, include as many of these details as possible:
* Mapbox account ID (username)
* Registered email address
* Invoice ID or invoice number
* Access token, Style URL, or Tileset ID
* Last 4 digits of a CC on file
* Full URL of an API request
* Link to a live map
We try to respond to all account ownership verification and lockout troubleshooting requests within 2 business days of submission.
If you know an account's registered email address and have access to the inbox for that email address, you can [reset the password](https://account.mapbox.com/reset-password)
and login to the account with the new password + the registered email address. If you would like to [update the account's registered email address](https://docs.mapbox.com/accounts/ja/guides/settings/#change-an-accounts-email-address)
, you can do so from the **Profile page** once logged into the account.
### I’m not receiving the password reset email[](https://docs.mapbox.com/accounts/ja/faq/how-can-i-regain-access-to-my-account/#im-not-receiving-the-password-reset-email "I’m not receiving the password reset email への直接リンク")
If you are entering the account's registered email address into the [password reset form](https://account.mapbox.com/reset-password)
but not receiving an email, check your spam folder to make sure our email hasn't been routed there. Not seeing it there, either? Sometimes password reset emails are undeliverable - maybe emails from Mapbox to the email address have bounced in the past or there have been other problems preventing the email from being delivered (especially for inactive email addresses). If you are not receiving the password reset email, let us know by [submitting the support form](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
.
### I know the password, but I cannot authenticate with two-factor authentication (2FA)[](https://docs.mapbox.com/accounts/ja/faq/how-can-i-regain-access-to-my-account/#i-know-the-password-but-i-cannot-authenticate-with-two-factor-authentication-2fa "I know the password, but I cannot authenticate with two-factor authentication (2FA) への直接リンク")
If you are inheriting an account and know the account's password or have reset the account's password successfully, but do not have 2FA codes or [recovery codes](https://docs.mapbox.com/accounts/ja/guides/settings/#use-a-recovery-code-to-access-an-account-without-the-registered-two-factor-device)
, you will need to [verify ownership of the account](https://docs.mapbox.com/accounts/ja/faq/how-can-i-regain-access-to-my-account/#verifying-ownership-of-an-account)
with our team. If ownership of the account can be verified, our team can remove 2FA from the account so you can login with the password. Contact your Account Manager, Technical Account Manager, or our [support team](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
to get started.
### I lost my two-factor authentication (2FA) backup codes[](https://docs.mapbox.com/accounts/ja/faq/how-can-i-regain-access-to-my-account/#i-lost-my-two-factor-authentication-2fa-backup-codes "I lost my two-factor authentication (2FA) backup codes への直接リンク")
* **How to regain access:** If you enabled 2FA on your own account but no longer have access to the device used for 2FA or the [recovery codes](https://docs.mapbox.com/accounts/ja/guides/settings/#use-a-recovery-code-to-access-an-account-without-the-registered-two-factor-device)
, our team will need to verify that you’re the owner of the account. This verification [requires having a payment method](https://docs.mapbox.com/accounts/ja/guides/invoices/#add-or-update-payment-method)
on file. You can [contact support](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
to begin the verification process. If your account doesn’t have a payment method on file and we’re unable to verify ownership, consider creating a new account.
* **Prevention:** When you enable 2FA, a single-use recovery code is generated. **Write down this code and keep it in a safe place**, like a password manager.
### I don’t know the username or password for our Mapbox account[](https://docs.mapbox.com/accounts/ja/faq/how-can-i-regain-access-to-my-account/#i-dont-know-the-username-or-password-for-our-mapbox-account "I don’t know the username or password for our Mapbox account への直接リンク")
If you've inherited a project that uses Mapbox location services, but you don't have access to the login credentials, the information below will help you work with support team to confirm ownership of the account.
* **How to regain access:** Verify ownership of your account by [contacting support](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
.
* **Prevention:** Save the username & password for your Mapbox account in a shared vault like a [1Password](https://1password.com/)
vault and/or [Okta](https://www.okta.com/)
and use an email address that is accessible for all your stakeholders.
### My colleague left the company with their email address still registered on our account[](https://docs.mapbox.com/accounts/ja/faq/how-can-i-regain-access-to-my-account/#my-colleague-left-the-company-with-their-email-address-still-registered-on-our-account "My colleague left the company with their email address still registered on our account への直接リンク")
* **How to regain access:** If a former colleague's email address is tied to your company's Mapbox account, try contacting your IT department requesting the email address be reactivated or forwarded automatically to an email of your choosing. Once you have access to that email address or forwarding rules are in place, you can [reset your password](https://account.mapbox.com/recover-password)
to regain access to that account. Once you’ve regained access to your account, you can [change the email](https://docs.mapbox.com/accounts/ja/guides/settings/#profile)
to any of your choosing.
If you need our Security team to change the registered email on your account, we’ll need to verify that you are the owner of the account first. [Send us a note](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
and we will be happy to look into it for you. We try and respond to all account verification and lockout troubleshooting requests within 1-2 business days of submission.
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---
# How do I contact Mapbox? | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/faq/how-do-i-contact-mapbox/#__docusaurus_skipToContent_fallback)
If you have questions about your account, billing or email verification issues, you can create a [support ticket](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
.
If you would like to contact sales to ask about our product offerings, you can contact the sales team through the [following form](https://www.mapbox.com/contact/sales?page=/contact)
.
If you are experiencing technical issues while implementing Mapbox, we offer [paid plans](https://www.mapbox.com/support#support-plans)
which allow you to create tickets and contact our technical support team directly.
You can also find helpful resources, tutorials, and FAQs in our [help docs](https://docs.mapbox.com/help/ja/)
. You can post questions on [Stack Overflow](https://stackoverflow.com/questions/ask)
or in our [Mapbox Developer Discord](https://discord.com/invite/uMpcC5RmJh)
to seek help from the broader community of Mapbox developers.
この page は役に立ちましたか?はいいいえ
---
# Invoices and billing | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/guides/invoices/#__docusaurus_skipToContent_fallback)
Mapbox provides Pay-as-you-go customers an invoice for all costs accrued each month. An account's [invoices page](https://console.mapbox.com/account/invoices/)
contains monthly invoices and billing history.
To access the account's, log into the account and navigate to the [Invoices page](https://console.mapbox.com/account/invoices/)
of the Developer Console.
What to expect[](https://docs.mapbox.com/accounts/guides/invoices/#what-to-expect "Direct link to What to expect")
--------------------------------------------------------------------------------------------------------------------
Mapbox accounts are free to create, and all customers with Pay-as-you-go billing receive a monthly [free tier of services](https://www.mapbox.com/pricing/)
that resets on the first day of the account's monthly billing period. We will send an [email notification](https://docs.mapbox.com/accounts/guides/invoices/#exceeded-free-tier)
to the account's email address the first time a free tier is exceeded during each billing period.
Every month, a new invoice is generated on the first day of a new billing period. This upcoming invoice is generated even if an account has not yet incurred overages for that billing period. Usage data is reflected on the upcoming invoice within 24 hours, and charges are always in USD.
Invoices will be finalized on the last day of the account's billing period. When your invoice is finalized, your payment method on file is automatically charged. If the charge fails, the account will be at risk of deactivation and service interruptions. By using Mapbox services, you agree to pay all fees associated with the services.
### Billing period[](https://docs.mapbox.com/accounts/guides/invoices/#billing-period "Direct link to Billing period")
The [invoices page](https://console.mapbox.com/account/invoices/)
provides insight into an account's monthly billing period. Billing periods start on the first day of the month and end on the last day of the month (for example: May 1 - May 31, September 1 - September 30).
#### Shortened first month[](https://docs.mapbox.com/accounts/guides/invoices/#shortened-first-month "Direct link to Shortened first month")
The account's billing period will be shortened during the first month of account creation or account reactivation. For example, if the account is created or reactivated on September 15, the first billing period will be September 15 - September 30. Every following billing period will be from the first day of the month to the last day of the month (November 1 - November 30, December 1 - December 31, etc).
### Free tiers[](https://docs.mapbox.com/accounts/guides/invoices/#free-tiers "Direct link to Free tiers")
Most Mapbox services include a free tier of services available to all accounts during each billing period. The number of requests, elements, users, sessions, or other units included in the free tier varies by Mapbox product. You can review the free tier for each product on the [Pricing page](https://www.mapbox.com/pricing)
.
Invoices[](https://docs.mapbox.com/accounts/guides/invoices/#invoices "Direct link to Invoices")
--------------------------------------------------------------------------------------------------
### Understanding invoices[](https://docs.mapbox.com/accounts/guides/invoices/#understanding-invoices "Direct link to Understanding invoices")
Each invoice listed on an account's [invoices page](https://console.mapbox.com/account/invoices/)
includes the following:
* **Invoice Number**: a unique identifier, distinct for each Mapbox invoice.
* **Status**: the status of the invoice. [View all possible invoice statuses](https://docs.mapbox.com/accounts/guides/invoices/#invoice-statuses)
.
* **Invoice Date**: the date on which the invoice will be finalized. This is the date on which the amount due will be charged to the account's credit card or [prepaid credit](https://docs.mapbox.com/accounts/guides/invoices/#prepaid-credit)
.
* **Amount Due**: the total dollar value in USD due for all services, after factoring in bulk discounts (if applicable).
* **Pay button**: a link to a secure, self-serve portal for paying a `Past Due` invoice, hosted by our payment provider.
### Invoice statuses[](https://docs.mapbox.com/accounts/guides/invoices/#invoice-statuses "Direct link to Invoice statuses")
Each Mapbox invoice displayed on the [invoices page](https://console.mapbox.com/account/invoices/)
includes an invoice status, indicating:
| Status | Description |
| --- | --- |
| `Paid` | The invoice has been successfully paid. |
| `Upcoming` | This is the account's current invoice. The current invoice is still actively being updated with usage from the current billing period, and has not yet been finalized. |
| `Past Due` | This invoice has not yet been paid, and is past its due date. |
| `Open` | The invoice is awaiting payment according to the account's payment terms. Only available for [Monthly Invoicing](https://docs.mapbox.com/accounts/guides/invoices/#monthly-invoicing)
customers. |
| `Uncollectible` | This invoice will likely not be paid. Invoices can only have this status if the Mapbox Support team has taken action on the invoice. |
| `Void` | This invoice contains a mistake and does not require payment. Invoices can only have this status if the Mapbox Support team has taken action on the invoice. |
#### Account deactivation[](https://docs.mapbox.com/accounts/guides/invoices/#account-deactivation "Direct link to Account deactivation")
A `Past Due` invoice will automatically be retried multiple times over a short grace period. During this grace period, we will send multiple email notifications detailing any failed charges and reminding the account holder about the upcoming deactivation. If the invoice is still `Past Due` after the final charge attempt, the account will be deactivated. When an account is deactivated, all access tokens and Mapbox services are immediately suspended until the account is reactivated.
Current Month Usage
If your account is deactivated in the middle of a billing cycle, an invoice will be created containing the usage accumulated so far from that cycle. This invoice will be added alongside your other previous invoices and must be paid for your account to be reactivated.
#### Reactivating an account[](https://docs.mapbox.com/accounts/guides/invoices/#reactivating-an-account "Direct link to Reactivating an account")
An account that has been deactivated will be locked until a valid payment method is entered into the persistent pop-up on [Developer Console](https://console.mapbox.com/)
and all `Past Due` invoices on the have been paid.
To pay `Past Due` invoices, navigate to your [invoices page](https://console.mapbox.com/account/invoices/)
and click the **Pay** button. You cannot reactivate your account until you have paid your `Past Due` invoices.
### Structure of invoices[](https://docs.mapbox.com/accounts/guides/invoices/#structure-of-invoices "Direct link to Structure of invoices")
Each Mapbox invoice includes three kinds of information:
* **Account information**: including the email address, VAT Tax ID, and Purchase Order Number associated with an account and any [additional information](https://docs.mapbox.com/accounts/guides/invoices/#adding-custom-information-to-an-invoice)
that has been added to the invoices.
* **Invoice information**: including the status, date issued, payment due date, billing period, and a unique invoice number.
* **Usage information**: including line item for each service for which the account's usage exceeded what is included in the free tier, and any applicable volume-based discounts.
#### Details of charges[](https://docs.mapbox.com/accounts/guides/invoices/#details-of-charges "Direct link to Details of charges")
If an account has a recurring subscription or service overage charges, there will be line items listing those services. See an example line items below:
Optimization API:
product
20,000
quantity
requests
unit
$9.50 chevron-down
cost and details
The product identifies the product the account is using. The quantity for each line item on the invoice will reflect amount of the usage accrued throughout the billing period. The unit describes the billing units associated with the quantity used. The cost will show the total amount in USD for that product, and you can click chevron-down to see details about how that total was calculated with any applicable discount tiers.
#### Line items[](https://docs.mapbox.com/accounts/guides/invoices/#line-items "Direct link to Line items")
To learn more about how applications built with various Mapbox tools translate to particular line items, see the [pricing by products guide](https://docs.mapbox.com/accounts/guides/pricing/)
.
If a discount has been applied to an account, it will be displayed as a `discount` line item on the invoices during each billing period in which the discount is active. Information about the discount's expiration date can be viewed in the [billing settings](https://console.mapbox.com/account/settings/billing)
.
#### Preview line items[](https://docs.mapbox.com/accounts/guides/invoices/#preview-line-items "Direct link to Preview line items")
One type of line item that may be included on an account's invoices are "preview line items." Preview line items are free and provide insight into the costs for beta products which have not launched in general availability yet. Once the beta product has launched in general availability, the costs will no longer be free. When viewing an invoice, it's possible to toggle preview line items `on` to visualize future costs, or toggle them `off` to focus on active billable products. You will only see preview line items if the account is using beta products.
If a Mapbox service updates their preview pricing, only invoices with `Upcoming` status _on or after the date of the update_ will reflect the updated preview pricing. Changes to preview pricing are not added on any of an account's `Paid` or `Past Due` invoices.
#### Downloading or printing invoices[](https://docs.mapbox.com/accounts/guides/invoices/#downloading-or-printing-invoices "Direct link to Downloading or printing invoices")
To download or print the invoice:
1. Log into the account and navigate to the [invoices page](https://console.mapbox.com/account/invoices/)
.
2. Open the invoice you want to download/print.
3. Click the **Print** button and use the print options to save the file as a PDF.
#### Adding custom information to an invoice[](https://docs.mapbox.com/accounts/guides/invoices/#adding-custom-information-to-an-invoice "Direct link to Adding custom information to an invoice")
To add a Purchase Order Number (PO Number), VAT Tax ID, or other optional information to all future invoices, follow these steps:
1. Log into the account and navigate to the [settings page](https://console.mapbox.com/account/settings/billing)
.
2. Enter the PO Number, VAT Tax ID, and/or a billing email address in the appropriate text fields.
3. Enter any additional optional information in the `Memo` section
4. Click **Save changes**.
### Sales tax and VAT information[](https://docs.mapbox.com/accounts/guides/invoices/#sales-tax-and-vat-information "Direct link to Sales tax and VAT information")
Services provided by Mapbox are subject to being taxed depending on the location of your company address and products consumed. For instance, customers based in the United States may be charged US Sales Tax. Those in the European Union, UK, Mexico, South Africa, Switzerland, and some other countries may be charged VAT instead.
Mapbox will not apply taxes to services provided for customers who provide valid tax exemption documentation.
#### U.S. sales tax[](https://docs.mapbox.com/accounts/guides/invoices/#us-sales-tax "Direct link to U.S. sales tax")
U.S. customers may be subject to state and local sales taxes. Sales tax charges will be included as a line item on your invoice.
States where products and services of Mapbox, Inc. are subject to sales tax
Arizona (AZ),Colorado (CO),Connecticut (CT),District of Columbia (DC),Florida (FL),Georgia (GA),Illinois (IL),Indiana (IN),Iowa (IA),Kansas (KS),Kentucky (KY),Louisiana (LA),Maine (ME),Maryland (MD),Massachusetts (MA),Michigan (MI),Minnesota (MN),Nebraska (NE),Nevada (NV),New Jersey (NJ),New Mexico (NM),New York (NY),North Carolina (NC),North Dakota (ND),Ohio (OH),Pennsylvania (PA),South Carolina (SC),Tennessee (TN),Texas (TX),Utah (UT),Virginia (VA),Vermont (VT),Washington (WA),Wisconsin (WI) State and local tax laws are constantly changing. As tax laws continue to evolve, these jurisdictions are subject to change.
#### Value-added tax (VAT)[](https://docs.mapbox.com/accounts/guides/invoices/#value-added-tax-vat "Direct link to Value-added tax (VAT)")
For international customers, Mapbox will charge value-added tax (VAT) on products and services where applicable.
#### Add or update tax information[](https://docs.mapbox.com/accounts/guides/invoices/#add-or-update-tax-information "Direct link to Add or update tax information")
To add or update your VAT ID, login to your account and go to your [billing settings](https://console.mapbox.com/account/settings/billing)
and use the `VAT Tax ID` field. The number entered here will be added to your monthly invoices.
#### Request an exemption[](https://docs.mapbox.com/accounts/guides/invoices/#request-an-exemption "Direct link to Request an exemption")
If you are a tax-exempt customer, contact the Mapbox Accounts Receivable team ([accountsreceivable@mapbox.com](mailto:accountsreceivable@mapbox.com)
) to provide your sales tax exemption certificate.
#### Request a sales tax refund[](https://docs.mapbox.com/accounts/guides/invoices/#request-a-sales-tax-refund "Direct link to Request a sales tax refund")
Sales tax is generally applied to all invoices with taxable products where valid exemption documentation hasn’t been provided to Mapbox. If sales tax has been applied to your invoice, but you can provide valid exemption documentation covering the purchase period, you can get a refund on the sales tax portion of your payment if you contact [accountsreceivable@mapbox.com](mailto:accountsreceivable@mapbox.com)
within 30 days of the invoice date. After 30 days from the invoice date, you will need to contact your local state tax authority to process a refund.
Payments[](https://docs.mapbox.com/accounts/guides/invoices/#payments "Direct link to Payments")
--------------------------------------------------------------------------------------------------
### Payment setting[](https://docs.mapbox.com/accounts/guides/invoices/#payment-setting "Direct link to Payment setting")
#### Automatic payments[](https://docs.mapbox.com/accounts/guides/invoices/#automatic-payments "Direct link to Automatic payments")
The default payment setting for all customers is automatic payments. With automatic payments, the account's credit card on file (or [prepaid credit](https://docs.mapbox.com/accounts/guides/invoices/#prepaid-credit)
) will be automatically charged when the **Upcoming** invoice is finalized. Mapbox accepts the following credit, debit, prepaid, and gift cards: Visa, MasterCard, American Express, JCB, Discover, and Diner's club.
If you do not have access to a credit or debit card, consider using a prepaid card available from several vendors, including:
* [American Express](https://www.americanexpress.com/en-us/prepaid/view-all-cards/)
* [Visa](https://usa.visa.com/pay-with-visa/cards/card-finder/prepaid-finder-page.html)
* [MasterCard](http://www.mastercard.us/prepaid-card.html)
If your organization is unable to make payments with a credit card, [contact our Sales team](https://www.mapbox.com/contact/sales/)
to learn more about the requirements for the [Monthly Invoicing](https://docs.mapbox.com/accounts/guides/invoices/#monthly-invoicing)
beta program.
#### Monthly Invoicing[](https://docs.mapbox.com/accounts/guides/invoices/#monthly-invoicing "Direct link to Monthly Invoicing")
Public beta
Monthly Invoicing is in public beta. There are minimum monthly spending requirements to qualify for the beta. To learn more about the spending requirements and enroll in the beta, [contact our Sales team](https://www.mapbox.com/contact/sales/)
.
With Monthly Invoicing, the account's invoice is not automatically charged to a credit card on file. Instead, an invoice is emailed to the account's billing email address. The invoice then must be paid promptly.
When an account is enrolled in Monthly Invoicing, the option to add a billing email address will automatically appear in the [account settings](https://console.mapbox.com/account/settings/billing/)
page.
Monthly Invoicing is not available for all customers. To qualify for Monthly Invoicing, you must be working with a Mapbox Account Manager and your account must be in good standing. [Reach out](https://www.mapbox.com/contact/sales/)
to our Sales team to inquire about Monthly Invoicing options for your organization.
### Add or update payment method[](https://docs.mapbox.com/accounts/guides/invoices/#add-or-update-payment-method "Direct link to Add or update payment method")
You can add or update a credit card on an account by visiting the [billing settings](https://console.mapbox.com/account/settings/billing)
and clicking the **Add payment method** button or the **Edit** button if you are updating the credit card.
### Prepaid credit[](https://docs.mapbox.com/accounts/guides/invoices/#prepaid-credit "Direct link to Prepaid credit")
You can add prepaid credit to be used for future Mapbox services. Prepaid credit can be added any time and cannot be refunded in the case it's no longer needed. Account credit will be applied to future invoices on a recurring basis until the credit is $0.00. Mapbox won't charge the credit card on file until the account's prepaid balance is $0.00.
To add prepaid credit to the account, follow these instructions:
1. Navigate to the [billing settings](https://console.mapbox.com/account/settings/billing)
.
2. Make sure you have a valid credit card on file.
3. Click the **Add credit** button.
4. Enter the amount of credit you want to buy.
5. The credit card will be charged immediately, and the account's email address will receive a receipt for the payment.
6. After buying credit, a record will be available in the billing settings and on the `Upcoming` invoice.
Prepaid credit cannot be applied to a Past Due invoice
If an account has experienced a failed payment, **prepaid credit _cannot_ be used to pay a `Past Due` invoice**. The account balance will only be applied to invoices with `Upcoming` status or an invoice date in the future. To pay a `Past Due` invoice directly, [see the troubleshooting section](https://docs.mapbox.com/accounts/guides/invoices/#paying-invoices-with-past-due-status)
.
### Discounts[](https://docs.mapbox.com/accounts/guides/invoices/#discounts "Direct link to Discounts")
Coupon codes can be added to the account's [billing settings](https://console.mapbox.com/account/settings/billing)
. Only one coupon can be active at a time.
#### Non-profit and educational discounts[](https://docs.mapbox.com/accounts/guides/invoices/#non-profit-and-educational-discounts "Direct link to Non-profit and educational discounts")
The Mapbox [Community team](https://www.mapbox.com/community/)
provides tailored support for non-profits, educational institutions, and positive-impact organizations. If you need a discount for your positive-impact project [contact the Community team](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000301392)
.
### Refunds[](https://docs.mapbox.com/accounts/guides/invoices/#refunds "Direct link to Refunds")
If Mapbox has issued a refund, the funds will be returned to the account's original payment method 5-10 business days after the refund has been processed. Individual Mapbox invoices will not be reflected to show refunds - if you require additional receipts for the refund, [reach out to our support team](https://docs.mapbox.com/accounts/guides/invoices/#what-information-should-i-include-in-my-support-request)
.
Billing emails[](https://docs.mapbox.com/accounts/guides/invoices/#billing-emails "Direct link to Billing emails")
--------------------------------------------------------------------------------------------------------------------
We will send the following billing emails to the profile email address registered under the account's [main settings](https://console.mapbox.com/account/settings/)
, even if the account is enrolled in the [Monthly Invoicing beta](https://docs.mapbox.com/accounts/guides/invoices/#monthly-invoicing)
.
### Exceeded free tier[](https://docs.mapbox.com/accounts/guides/invoices/#exceeded-free-tier "Direct link to Exceeded free tier")
Email subject: `[Mapbox Billing] Usage notification`
Mapbox sends the exceeded free tier email when an account's usage exceeds one or more of a service's free tier during a billing period, we will send an email with the subject. This notification is a courtesy notice sent to all accounts the first time a free tier is exceeded during a billing period, even if there is a valid payment method or adequate prepaid credit on file.
### Successful payment[](https://docs.mapbox.com/accounts/guides/invoices/#successful-payment "Direct link to Successful payment")
Email subject: `[Mapbox Billing] Successful payment receipt`
Mapbox will send a payment receipt for all successful payments. The email will include a link to download a PDF payment receipt.
### Failed payment[](https://docs.mapbox.com/accounts/guides/invoices/#failed-payment "Direct link to Failed payment")
Email subject: `[Mapbox Billing] payment failure`
Mapbox will send a series of failed payment emails every time a payment fails. The emails include instructions for updating your registered payment method or paying an unpaid invoice with a secure, one-time payment page. See the [troubleshooting section](https://docs.mapbox.com/accounts/guides/invoices/#troubleshooting)
for more detailed recommendations.
### Account deactivation[](https://docs.mapbox.com/accounts/guides/invoices/#account-deactivation-1 "Direct link to Account deactivation")
Email subject: `[Mapbox Billing] Account deactivation notice`
If an account as been deactivated for failed payments, Mapbox will send a deactivation notice. This email includes a link to add or update the account's payment method, which will reactivate the account and restore Mapbox services.
### Updated payment information[](https://docs.mapbox.com/accounts/guides/invoices/#updated-payment-information "Direct link to Updated payment information")
Email subject: `[Mapbox Billing] Your payment info has been updated`
Mapbox sends a notification when the account's [payment method](https://docs.mapbox.com/accounts/guides/invoices/#add-or-update-payment-method)
is updated.
### Coupon expiring[](https://docs.mapbox.com/accounts/guides/invoices/#coupon-expiring "Direct link to Coupon expiring")
Email subject: `[Mapbox Billing] Your coupon expires soon`
If the account has a discount applied, Mapbox will send an email reminder when the coupon is within 10 days of expiring.
### Low credit[](https://docs.mapbox.com/accounts/guides/invoices/#low-credit "Direct link to Low credit")
Email subject: `[Mapbox Billing] Low credit notice`
Mapbox will send a low credit notice when the prepaid credit balance is low. The low credit notice includes the account ID, the account balance (amount of credit remaining), and a link to the account's billing settings where you can add more credit.
Feature requests[](https://docs.mapbox.com/accounts/guides/invoices/#feature-requests "Direct link to Feature requests")
--------------------------------------------------------------------------------------------------------------------------
Below are common feature requests. If any of these features are important to you, [let us know](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
.
### Secondary billing email addresses[](https://docs.mapbox.com/accounts/guides/invoices/#secondary-billing-email-addresses "Direct link to Secondary billing email addresses")
Secondary billing email addresses can be used to share invoices directly with your Finance departments or with clients. Secondary billing emails are only available to customers on [Monthly Invoicing](https://docs.mapbox.com/accounts/guides/invoices/#monthly-invoicing)
. For all other customers, Mapbox recommends using a group or alias email address for the account or setting up a forwarding rule in your email provider that automatically forwards billing emails to relevant stakeholders.
You can also consider using a group or alias email address like `mapbox-team@company.com` for your account and granting multiple people access to that address so additional stakeholders have visibility into account notifications like billing emails.
### Shipping address[](https://docs.mapbox.com/accounts/guides/invoices/#shipping-address "Direct link to Shipping address")
For the vast majority of customers, your billing address is the same as the location where you are predominately using our products (access to our services). In this case, you do _not_ need to have a shipping address on your profile.
If you are a customer where Mapbox’s products (access to our services) are delivered to a location other than your billing address, then a shipping address will need to be included on your profile. The shipping address will be used for the calculation of sales tax, GST, or VAT. If you need to update your shipping address, reach out to [tax@mapbox.com](mailto:tax@mapbox.com)
.
### Spending alerts[](https://docs.mapbox.com/accounts/guides/invoices/#spending-alerts "Direct link to Spending alerts")
Mapbox does not yet offer configurable usage notifications via email or SMS notifications. For example, there is no option to send an email when the account reaches 50% of any product's free tier during the billing period.
### Spending cap[](https://docs.mapbox.com/accounts/guides/invoices/#spending-cap "Direct link to Spending cap")
Mapbox accounts do not support a spending cap customizable usage limit after which services cut off during a billing period.
For now, you can create predictable monthly spending by adding a set amount of prepaid credit and monitoring the statistics and invoices closely. Once an invoice reaches an amount you'd like to pay for that billing period, you can [rotate the account's access tokens](https://docs.mapbox.com/accounts/guides/tokens/#rotating-access-tokens)
(deactivating older tokens).
When access tokens are rotated, production maps will become deactivated and the requests from the deleted tokens will fail. When the new billing period begins, rotate the new tokens into Mapbox implementations to resume service usage.
Troubleshooting[](https://docs.mapbox.com/accounts/guides/invoices/#troubleshooting "Direct link to Troubleshooting")
-----------------------------------------------------------------------------------------------------------------------
### Credit card decline[](https://docs.mapbox.com/accounts/guides/invoices/#credit-card-decline "Direct link to Credit card decline")
To protect your privacy, banks don't give detailed information to Mapbox when credit card payments fail. If the card information seems correct, contact your bank to ask for more information or to allow payments to Mapbox.com. If payments are still being declined after contacting your bank, try adding a different credit card for the payment.
[Contact our support team](https://docs.mapbox.com/accounts/guides/invoices/#what-information-should-i-include-in-my-support-request)
to let us know when you're working with your bank so we can help prevent account deactivation to keep your account's Mapbox services live.
### Insufficient prepaid credit[](https://docs.mapbox.com/accounts/guides/invoices/#insufficient-prepaid-credit "Direct link to Insufficient prepaid credit")
If an account has [prepaid credit](https://docs.mapbox.com/accounts/guides/invoices/#prepaid-credit)
on file but the credit balance is not enough to cover the full amount due for an invoice, Mapbox will charge the remaining amount to your credit card on file. In these cases, if there is no valid credit card on file as a secondary payment method or the credit card charge fails, the invoice will remain `Past Due` and the account will be at risk of [deactivation](https://docs.mapbox.com/accounts/guides/invoices/#account-deactivation)
.
To prevent deactivation, add or update the credit card on the account. Prepaid credit [_cannot be used_](https://docs.mapbox.com/accounts/guides/invoices/#prepaid-credit)
to pay for an invoice that has already finalized.
### Paying invoices with `Past Due` status[](https://docs.mapbox.com/accounts/guides/invoices/#paying-invoices-with-past-due-status "Direct link to paying-invoices-with-past-due-status")
To pay invoices with `Past Due` statuses:
1. Log into the account.
2. Navigate to the account's [invoices page](https://console.mapbox.com/account/invoices/)
.
3. Click the **Pay** button next to any invoice with a `Past Due` status.
Note
* Paying via the **Pay** button _will not_ save or update the credit card on the account.- [Prepaid credit](https://docs.mapbox.com/accounts/guides/invoices/#prepaid-credit)
_cannot_ be used to pay `Past Due` invoices.- Mapbox reserves the right to retry charges for `Past Due` invoices based on the [Mapbox Terms of Service](https://www.mapbox.com/legal/tos/)
.
### Currency[](https://docs.mapbox.com/accounts/guides/invoices/#currency "Direct link to Currency")
Mapbox invoices are issued in USD. An invoice with `Paid` status will display the total paid in USD, even if your payment processed in another currency. If you are comparing a financial statement from a credit card or bank to a Mapbox invoice and the amounts are not aligned, apply the exchange rate on the date of the charge for your currency to USD.
How to contact Mapbox support with issues[](https://docs.mapbox.com/accounts/guides/invoices/#how-to-contact-mapbox-support-with-issues "Direct link to How to contact Mapbox support with issues")
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
If you cannot resolve an issue with your account, you can reach out to Mapbox support and we'll be happy to help with your questions.
### What information should I include in my support request?[](https://docs.mapbox.com/accounts/guides/invoices/#what-information-should-i-include-in-my-support-request "Direct link to What information should I include in my support request?")
We can provide the most prompt resolution when you include the following information in [your support submission](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
:
* Invoice Number
* Invoice Date
* Account ID or registered email address
* Explanation of the issue you are experiencing
* What you've already tried to remedy the situation
Was this page helpful?YesNo
---
# How do I pay an outstanding invoice? | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/faq/how-do-i-pay-an-outstanding-invoice/#__docusaurus_skipToContent_fallback)
To pay unpaid invoices with `Past Due` status on Mapbox, follow these steps:
1. Log into your account and navigate to your account's [invoices page](https://console.mapbox.com/account/invoices/)
.
2. Click the **Pay** button next to any invoice with a `Past Due` status.
Note
Paying via the **Pay** button will not save or update the credit card on the account. Also, prepaid credit cannot be used to pay `Past Due` invoices. Mapbox reserves the right to retry charges for `Past Due` invoices based on the Mapbox Terms of Service. For more details, you can refer to the [Mapbox Documentation](https://docs.mapbox.com/accounts/ja/guides/invoices/)
.
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---
# What can I do if I'm having trouble signing into my Mapbox account? | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/faq/what-can-i-do-if-im-having-trouble-signing-into-my-mapbox-account/#__docusaurus_skipToContent_fallback)
If you're having trouble signing in to your Mapbox account, here are some common issues and their solutions:
1. **Account access issues**: If you're unable to access your account, make sure you have the correct account ID (username) and registered email address. If applicable, also check your access token.
2. **Failed login issues**: If you're having trouble logging in, check the following:
* Web browser(s) and versions
* Any enabled web browser extensions you're using
* Any enabled experimental flags (chrome://flags/) if using Google Chrome
* Whether you have tested this issue while in incognito mode (if applicable)
* Whether you have tested this issue with no browser extensions (if applicable)
If you do not know your browser information, you can go to the browser settings or the About page to find these details.
3. **Not receiving the password reset email**: If you're not receiving the password reset email, first check your spam folder. If it's not there, it's possible that emails from Mapbox have bounced in the past or there have been other problems preventing the email from being delivered.
4. **Locked out of your account**: If you're locked out of your account and need to regain access, you can follow [the account lockout troubleshooting guide](https://docs.mapbox.com/help/ja/troubleshooting/account-lockout/)
. This guide provides recommendations for common scenarios.
If you still have a problem, you can submit a [support request](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
.
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---
# What statistics are available for my Mapbox account? | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/faq/what-statistics-are-available-for-my-mapbox-account/#__docusaurus_skipToContent_fallback)
Your Mapbox account's Statistics page provides usage information for all billable products found on the [pricing page](https://www.mapbox.com/pricing/)
. You can access these statistics by logging into your account and navigating to the [Statistics page](https://console.mapbox.com/account/statistics/)
of your Developer Console.
The Statistics page provides insight into an account's usage data for the billable products listed on the pricing page. Information about API rate limits, API performance, and HTTP status codes of requests to the Mapbox APIs are not displayed on the Statistics page.
You can filter the Mapbox usage data on your Statistics page in two ways:
* **By date**: Choose a standard period (such as week or month) or enter a custom date range. All dates are in UTC (Greenwich Mean Time). Usage data will be available on the Statistics page within 24 hours.
* **By access token**: See usage for all access tokens or one specific, active [access token](https://docs.mapbox.com/help/ja/glossary/access-token/)
. Legacy SDKs for Mobile statistics are not available when filtering by access token. To see Legacy SDKs for Mobile statistics, filter by **All tokens and connected apps**.
Your account usage is organized by product on your Statistics page. For each product, you'll see the number of metered units for the token and time period selected. You will only see statistics for the products you’ve used within the specified time period and with the specified token.
For many products, you can load additional metrics about the _Countries_, _Browsers_, _Domains_, and _Tileset IDs_ associated with your requests. These additional metrics are presented as percentages of the total number of metered units for the specified time period and token. Additional metrics are not available for products that are metered by user count (such as Maps SDK for Mobile). They are also not available for time periods exceeding 31 days.
Note that when an access token is deleted, it is not possible to isolate statistics for a token after it has been deleted. Deleted tokens do not show up in the drop-down filter list, rather, usage data tied to a token before and after its deletion will be aggregated in the **All tokens and connected apps** view.
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---
# Why am I being charged for Monthly Active Users (MAUs) that seem higher than my actual user base, even during the testing phase of my app? | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/faq/why-am-i-being-charged-for-maus-that-seem-higher-than-my-actual-user-base/#__docusaurus_skipToContent_fallback)
Note that a user of your application is counted as a Monthly Active User (MAU) as soon as they use functionalities provided by the respective SDK:
* **Maps SDK**: A user is considered active when they use your app in a way that employs Maps SDK functionality, such as viewing a map or creating a map snapshot. Find more details in the [Maps SDK Pricing Guide](https://docs.mapbox.com/android/ja/maps/guides/pricing/)
.
* **Navigation SDK**: The criteria for being active are different across versions. Refer to the specific pricing guides for each version to find out when a user is considered active:
* [v2](https://docs.mapbox.com/android/ja/navigation/guides/pricing/#when-is-a-user-considered-active)
* [v1.0.0 to v2.0.0-beta.25](https://docs.mapbox.com/android/ja/legacy/navigation/guides/pricing/#when-is-a-user-considered-active)
* [Before v1.0.0](https://docs.mapbox.com/accounts/ja/guides/pricing/#navigation-sdk-for-ios-and-android)
The following are key points to consider:
* **Testing and Development**: Every use, including each simulated device used in development and testing, counts as an MAU. This applies even if the app is in the testing phase and not released to production.
* **App Deletion and Re-installation:** Deleting and re-installing an app that uses the SDK will result in an additional MAU since the SDK does not store personally identifying information.
* **Reviewing MAUs:** You can review the accumulated MAUs throughout your account's billing period on your account's [statistics](https://console.mapbox.com/account/statistics/)
page.
* **Pricing Guides and Free Tier:** A generous free tier for MAUs allows for a set number of devices to use the SDK without charge. For more detailed information on the MAU limits and pricing, refer to the respective pricing guides linked above.
**In Summary:** Every interaction with the SDK functionalities, whether in development or production, is counted towards the MAU. You must review your usage against the free tier limits and to align with your app's requirements.
**Note:** If you are using a version below v2 of the Navigation SDK, consider upgrading to the latest versions that offer different pricing models, such as per-trip (session) pricing. This newer model provides a higher monthly free level and lower cost per user compared to the earlier versions. Refer to the documentation for the [latest versions](https://docs.mapbox.com/ios/ja/beta/navigation/guides/pricing/)
and [v1.x versions](https://docs.mapbox.com/ios/ja/legacy/navigation/guides/pricing/)
for more information.
この page は役に立ちましたか?はいいいえ
---
# How do I pay for Mapbox services? | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/faq/how-do-i-pay-for-mapbox-services/#__docusaurus_skipToContent_fallback)
Automatic payments are the default payment setting for all customers to pay for Mapbox services. With this setting, the account's credit card on file (or [prepaid credit](https://docs.mapbox.com/accounts/ja/guides/invoices/#prepaid-credit)
) will be automatically charged when the upcoming invoice is finalized.
Mapbox accepts the following credit, debit, prepaid, and gift cards: Visa, MasterCard, American Express, JCB, Discover, and Diner's club. If you do not have access to a credit or debit card, you can consider using a prepaid card available from several vendors, including American Express, Visa, and MasterCard.
To add or update a credit card on an account, you can visit the [billing settings](https://console.mapbox.com/account/settings/billing)
and click the **Add payment method** button or the **Edit** button if you are updating the credit card.
You can also add prepaid credit to be used for future Mapbox services. Prepaid credit can be added any time and cannot be refunded in the case it's no longer needed. Account credit will be applied to future invoices on a recurring basis until the credit is $0.00. Mapbox won't charge the credit card on file until the account's prepaid balance is $0.00.
**To add prepaid credit to the account, follow these instructions:**
1. Navigate to the [billing settings](https://console.mapbox.com/account/settings/billing)
.
2. Make sure you have a valid credit card on file.
3. Click the **Add credit** button.
4. Enter the amount of credit you want to buy.
5. The credit card will be charged immediately, and the account's email address will receive a receipt for the payment.
6. After buying credit, a record will be available in the billing settings and on the `Upcoming` invoice.
If your organization is unable to make payments with a credit card, you can [contact the Mapbox Sales team](https://www.mapbox.com/contact/sales/)
to learn more about the requirements for the Monthly Invoicing beta program.
For additional information, refer to:
* [Mapbox Documentation: Invoices and billing](https://docs.mapbox.com/accounts/ja/guides/invoices/)
* [Mapbox Documentation: Getting started](https://docs.mapbox.com/help/ja/getting-started/)
この page は役に立ちましたか?はいいいえ
---
# Why am I being charged for Monthly Active Users (MAUs) that seem higher than my actual user base, even during the testing phase of my app? | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/faq/why-am-i-being-charged-for-maus-that-seem-higher-than-my-actual-user-base/#__docusaurus_skipToContent_fallback)
Note that a user of your application is counted as a Monthly Active User (MAU) as soon as they use functionalities provided by the respective SDK:
* **Maps SDK**: A user is considered active when they use your app in a way that employs Maps SDK functionality, such as viewing a map or creating a map snapshot. Find more details in the [Maps SDK Pricing Guide](https://docs.mapbox.com/android/maps/guides/pricing/)
.
* **Navigation SDK**: The criteria for being active are different across versions. Refer to the specific pricing guides for each version to find out when a user is considered active:
* [v2](https://docs.mapbox.com/android/navigation/guides/pricing/#when-is-a-user-considered-active)
* [v1.0.0 to v2.0.0-beta.25](https://docs.mapbox.com/android/legacy/navigation/guides/pricing/#when-is-a-user-considered-active)
* [Before v1.0.0](https://docs.mapbox.com/accounts/guides/pricing/#navigation-sdk-for-ios-and-android)
The following are key points to consider:
* **Testing and Development**: Every use, including each simulated device used in development and testing, counts as an MAU. This applies even if the app is in the testing phase and not released to production.
* **App Deletion and Re-installation:** Deleting and re-installing an app that uses the SDK will result in an additional MAU since the SDK does not store personally identifying information.
* **Reviewing MAUs:** You can review the accumulated MAUs throughout your account's billing period on your account's [statistics](https://console.mapbox.com/account/statistics/)
page.
* **Pricing Guides and Free Tier:** A generous free tier for MAUs allows for a set number of devices to use the SDK without charge. For more detailed information on the MAU limits and pricing, refer to the respective pricing guides linked above.
**In Summary:** Every interaction with the SDK functionalities, whether in development or production, is counted towards the MAU. You must review your usage against the free tier limits and to align with your app's requirements.
**Note:** If you are using a version below v2 of the Navigation SDK, consider upgrading to the latest versions that offer different pricing models, such as per-trip (session) pricing. This newer model provides a higher monthly free level and lower cost per user compared to the earlier versions. Refer to the documentation for the [latest versions](https://docs.mapbox.com/ios/beta/navigation/guides/pricing/)
and [v1.x versions](https://docs.mapbox.com/ios/legacy/navigation/guides/pricing/)
for more information.
Was this page helpful?YesNo
---
# Settings and account access | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/guides/settings/#__docusaurus_skipToContent_fallback)
The **Settings page** is where you can [delete an account](https://docs.mapbox.com/accounts/guides/settings/#delete-your-account)
or manage the account's profile information, billing and authentication methods, and connected apps. To access the Settings page, log into the account and navigate to the [settings section](https://console.mapbox.com/account/settings/)
of your account. Once on the page, scroll to the bottom and you'll see the blue delete account button.
Note that for accounts using [SAML Single-sign on](https://docs.mapbox.com/accounts/guides/settings/#single-sign-on-authentication-sso)
authentication, only users with the `Root` role assigned in their identity provider can access and update settings.
Profile[](https://docs.mapbox.com/accounts/guides/settings/#profile "Direct link to Profile")
-----------------------------------------------------------------------------------------------
All users who login to an account with the account's password assume `Root` user privileges by default, and can access and update the account's settings. Or, if the account has enabled [SAML Single sign-on authentication](https://docs.mapbox.com/accounts/guides/settings/#single-sign-on-authentication-sso)
, there are two user roles that are available: `Root` and `Admin`, which are assigned to users in an identity provider (like Okta). For accounts with SSO enabled, only users with the `Root` role will be able to access and update settings as described below. [Learn more about user roles in the SAML SSO documentation](https://docs.mapbox.com/accounts/guides/settings/#configuring-user-roles-in-your-identity-provider)
.
### Verify an account's email address[](https://docs.mapbox.com/accounts/guides/settings/#verify-an-accounts-email-address "Direct link to Verify an account's email address")
To be sure that you can receive important notifications about your account, all accounts must verify the registered email address by clicking a link that we send immediately upon account creation. The verification process must be completed to gain full access to the Mapbox applications. Verification links are valid for 24 hours and can be re-requested when logged into your account. If an account's email address is updated, you will be prompted to verify the new address.
Having trouble verifying your account's email address? Visit the [troubleshooting](https://docs.mapbox.com/accounts/guides/settings/#troubleshooting)
section for recommendations.
### Change an account's email address[](https://docs.mapbox.com/accounts/guides/settings/#change-an-accounts-email-address "Direct link to Change an account's email address")
Each Mapbox account supports one registered email address. To update an account's email address, follow these steps:
1. Log in and navigate to your [Account settings](https://console.mapbox.com/account/settings/)
page, and click the `Profile` tab.
2. Enter the new email address and click **Save changes**.
An account's registered email address is the primary email address to which we send important account and [billing notifications](https://docs.mapbox.com/accounts/guides/invoices/#billing-emails)
. If you are [inheriting an account](https://docs.mapbox.com/help/troubleshooting/collaboration-best-practices/#inheriting-an-account-from-a-developer-designer-or-consultant)
from a team member, consultant, or client, update the primary email address to be one that multiple members of your organization have access to, like `developers@mapbox.com`. Similarly, if you are transferring an account to a team, consultant, or client, changing the registered email address on the account from your own to one they have access to make sure important notifications are not missed.
### Change an account's username (not possible)[](https://docs.mapbox.com/accounts/guides/settings/#change-an-accounts-username-not-possible "Direct link to Change an account's username (not possible)")
It is not possible to change an account's ID (username). Doing so would break links to maps tied to that account and could cause other unanticipated problems with implementations that depend on that account ID.
Instead, you can [change the account holder's name](https://docs.mapbox.com/accounts/guides/settings/#change-an-account-holders-name)
or create a new account, [transfer your map styles](https://docs.mapbox.com/help/troubleshooting/transfer-styles-between-accounts/)
and update your web and mobile applications to reference the new account's tokens and styles. For more information about setting up an account for collaboration or preparing for an ownership transition, see [our guide for collaboration](https://docs.mapbox.com/help/troubleshooting/collaboration-best-practices/#best-practices-for-setting-up-an-account)
.
Once this transition is complete, you can [delete](https://docs.mapbox.com/accounts/guides/settings/#delete-your-account)
the original account without breaking any links to your maps.
### Change an account holder's name[](https://docs.mapbox.com/accounts/guides/settings/#change-an-account-holders-name "Direct link to Change an account holder's name")
To change the account holder's name, follow these steps:
1. Log in and navigate to your [Account settings](https://console.mapbox.com/account/settings/)
page, and click the `Profile` tab.
2. Enter the updated name in the "Name" field and click **Save changes**.
If your account's type is "Business", you can also update your organization's name on the same `Profile` tab of the [Account settings](https://console.mapbox.com/account/settings/)
page.
To update the details about your organization that are included on your invoice, see the documentation for [adding custom information to an invoice](https://docs.mapbox.com/accounts/guides/invoices/#adding-custom-information-to-an-invoice)
.
**Questions about updating the profile information for an account? Visit the [troubleshooting section](https://docs.mapbox.com/accounts/guides/settings/#troubleshooting)
for recommendations and next steps to contact support.**
Password[](https://docs.mapbox.com/accounts/guides/settings/#password "Direct link to Password")
--------------------------------------------------------------------------------------------------
### Change your password[](https://docs.mapbox.com/accounts/guides/settings/#change-your-password "Direct link to Change your password")
1. Log in and navigate to your [Account settings](https://console.mapbox.com/account/settings/change-password/)
.
2. Enter your current password and new password in the appropriate fields.
3. If you have two-factor authentication enabled, enter your two-factor authentication code.
4. Click **Save new password**.
### Reset your password[](https://docs.mapbox.com/accounts/guides/settings/#reset-your-password "Direct link to Reset your password")
If you're having trouble logging in to an account, try [resetting the account's password](https://account.mapbox.com/reset-password)
by providing the email address that's associated with the account. We'll send the registered email on file for that account an email with further instructions to reset the password.
The link that we send in the password reset email is only valid for 24 hours. If you receive an `Invalid token` error message or have waited more than 24 hours, you'll need to request another password reset email.
**Questions about changing or resetting an account's password? Not receiving the reset password email? Visit the [troubleshooting section](https://docs.mapbox.com/accounts/guides/settings/#troubleshooting)
for recommendations and next steps to contact support.**
Security[](https://docs.mapbox.com/accounts/guides/settings/#security "Direct link to Security")
--------------------------------------------------------------------------------------------------
Mapbox is critical infrastructure for our customers. We go to significant lengths to protect the security of your account, your data, and your users. Visit our [Security page](https://www.mapbox.com/platform/security)
for more information about how we [process payments](https://www.mapbox.com/platform/security/#payment-processing)
, [store data](https://www.mapbox.com/platform/security/#data-security)
, and [conduct regular audits](https://www.mapbox.com/platform/security/#regular-audits)
.
An account's [**Security Settings**](https://console.mapbox.com/account/settings/security)
page is where you can enable and manage SAML Single sign-on and/or two-factor authentication for an account.
### Single Sign-on authentication (SSO)[](https://docs.mapbox.com/accounts/guides/settings/#single-sign-on-authentication-sso "Direct link to Single Sign-on authentication (SSO)")
Manage your organization's access to Mapbox accounts while adding another level of security with SAML Single sign-on (SSO). SSO enables members of your organization to authenticate into a Mapbox account through any trusted, third-party identity provider that supports the [SAML2.0 protocol](https://en.wikipedia.org/wiki/SAML_2.0)
.
#### SAML SSO capabilities[](https://docs.mapbox.com/accounts/guides/settings/#saml-sso-capabilities "Direct link to SAML SSO capabilities")
**Supports:**
* SAML2.0 protocol
* Identity provider (IdP) initiated login
* Shared accounts that multiple users can access
* [User roles](https://docs.mapbox.com/accounts/guides/settings/#configuring-user-roles-in-your-identity-provider)
of `Root` and `Admin`
**Does not support:**
* JIT (Just in Time) provisioning
* SCIM provisioning / de-provisioning
* Domain control or domain lockout
* Service provider (SP) initiated login
* Identity provider (IdP) initiated single logout
* OAuth, OpenID Connect, Kerberos, other protocols
* Multiple identity providers for a single account
* SAML authentication for [Atlas on-premises](https://www.mapbox.com/atlas)
* Individual user accounts, a nested sub-account hierarchy, or separate, connected accounts
#### Setting up SAML SSO for your Mapbox account[](https://docs.mapbox.com/accounts/guides/settings/#setting-up-saml-sso-for-your-mapbox-account "Direct link to Setting up SAML SSO for your Mapbox account")
SAML Single sign-on for Mapbox can be configured with any identity provider that supports the SAML 2.0 protocol. Integrate the Mapbox SAML applications offered by [Okta](https://docs.mapbox.com/accounts/guides/settings/#okta)
, [Azure AD](https://docs.mapbox.com/accounts/guides/settings/#azure-active-directory)
, and [OneLogin](https://docs.mapbox.com/accounts/guides/settings/#onelogin)
for streamlined setup and IdP specific documentation, or [learn more about the general steps for setting up SSO](https://docs.mapbox.com/accounts/guides/settings/#identity-providers-that-support-saml20)
with any identity provider below.
##### Okta[](https://docs.mapbox.com/accounts/guides/settings/#okta "Direct link to Okta")
* Okta Integration Network (OIN): [Mapbox Okta verified SAML app](https://www.okta.com/integrations/mapbox/)
* Tutorial: [How to configure SAML 2.0 with Mapbox](https://saml-doc.okta.com/SAML_Docs/How-to-Configure-SAML-2.0-for-Mapbox.html)
##### Azure Active Directory[](https://docs.mapbox.com/accounts/guides/settings/#azure-active-directory "Direct link to Azure Active Directory")
* Tutorial: [Azure Active Directory SSO integration with Mapbox](https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/mapbox-tutorial)
##### OneLogin[](https://docs.mapbox.com/accounts/guides/settings/#onelogin "Direct link to OneLogin")
* OneLogin App Store: A Mapbox SAML app is available. Login to your [OneLogin portal](https://app.onelogin.com/login)
, navigate to the Administration panel, click "Browse app catalog", and search for "Mapbox".
How to set up SAML 2.0 SSO Authentication for your Mapbox account
Learn how to enable SAML Single Sign-on (SSO) to connect Mapbox accounts to Okta and other enterprise-grade identity solutions.
#### Identity providers that support SAML2.0[](https://docs.mapbox.com/accounts/guides/settings/#identity-providers-that-support-saml20 "Direct link to Identity providers that support SAML2.0")
You can create a custom SAML app for Mapbox if there is not a Mapbox SAML application available in your IdP. The setup workflow and terminology used by each identity provider can be unique, but there are general themes:
1. Login to the Mapbox account you want to set up with SSO authentication
2. Navigate to the account's [SSO setup page](https://console.mapbox.com/account/settings/security/sso)
3. In your identity provider (IdP), create a new SAML application
4. Copy and paste the required details in the **Configure your identity provider** section of the Mapbox [SSO setup page](https://console.mapbox.com/account/settings/security/sso)
into your IdP’s configuration workflow
5. Create a custom attribute within your app that will pass the required [user roles](https://docs.mapbox.com/accounts/guides/settings/#configuring-user-roles-in-your-identity-provider)
from your IdP to Mapbox in the SAML assertion.
6. Copy and paste the required details from your SAML app within your IdP into the **Setup SAML single sign-on for Mapbox** section of the [SSO setup page](https://console.mapbox.com/account/settings/security/sso)
7. Click **Enable single sign-on** to save the integration
8. [Validate the integration](https://docs.mapbox.com/accounts/guides/settings/#validating-the-saml-sso-integration)
is working as expected by assigning yourself one of the required [user roles](https://docs.mapbox.com/accounts/guides/settings/#configuring-user-roles-in-your-identity-provider)
for the Mapbox SAML app. If required, assign yourself the application within your IdP.
9. Assign users to the Mapbox application in your IdP, and assign a required Mapbox [user roles](https://docs.mapbox.com/accounts/guides/settings/#configuring-user-roles-in-your-identity-provider)
to each user (or user groups)
10. Follow the recommendations for [enforcing SAML authentication](https://docs.mapbox.com/accounts/guides/settings/#enforcing-saml-sso-authentication)
,then flip the **Activate Mapbox SSO** toggle from `Off` to `On` to immediately terminate all sessions.
#### Configuring your identity provider[](https://docs.mapbox.com/accounts/guides/settings/#configuring-your-identity-provider "Direct link to Configuring your identity provider")
Log into your identity provider with the required administrative privileges, then create a custom SAML2.0 application for Mapbox. See the following external links for IdP specific instructions:
* [AWS SSO](https://docs.aws.amazon.com/singlesignon/latest/userguide/samlapps.html)
* [GSuite](https://support.google.com/a/answer/6087519?hl=en)
* [Auth0](https://auth0.com/docs/authenticate/single-sign-on/outbound-single-sign-on/configure-auth0-saml-identity-provider)
In this new application, enter the following values from the [Mapbox SSO setup page](https://console.mapbox.com/account/settings/security/sso)
:
* `Single sign-on URL`, also could be referred to as the `SSO URL`, `Assertion Consumer Service (ACS) URL`, `Application ACS URL`, `Reply URL`, `Callback URL`, or `Post-back URL` in your IdP.
* `Audience Restriction`, also could be referred to as `Audience URI`, `SP Entity ID`, `Identifier`, or `Application SAML Audience` in your IdP.
**Configuration notes**
* The application username must be in **email format**
* The **SHA256** encryption algorithm is required
* One of the supported [user roles](https://docs.mapbox.com/accounts/guides/settings/#configuring-user-roles-in-your-identity-provider)
must be present in the SAML assertion for a successful SAML login.
#### Configuring user roles in your identity provider[](https://docs.mapbox.com/accounts/guides/settings/#configuring-user-roles-in-your-identity-provider "Direct link to Configuring user roles in your identity provider")
Through SAML SSO you can assign users roles that provide certain permissions in the Mapbox Account and Studio apps that are also enforced by all Mapbox APIs. **User roles are assigned in the identity provider and transferred to Mapbox in the SAML assertion.** The available user roles are:
| Role | Permissions | Typical users |
| --- | --- | --- |
| `Root` | Users with the `Root` role can access invoices, read and write to account settings, and read and write to all resources and APIs. | IT Admins, Product Owners, CTOs |
| `Admin` | Users with the `Admin` role can read and write to all resources and APIs. They **cannot** access invoices, nor can they read or write to account settings. | Developers, Designers, Project contributors |
Many identity providers use **custom attributes** and **attribute statements** for roles. The attribute key name and role values are case-insensitive. Typically, roles can be assigned to individuals or groups. Consult the documentation for your specific IdP, such as the [Okta documentation for Mapbox SAML apps](https://saml-doc.okta.com/SAML_Docs/How-to-Configure-SAML-2.0-for-Mapbox.html)
for details.
#### Enabling SAML SSO for the Mapbox account[](https://docs.mapbox.com/accounts/guides/settings/#enabling-saml-sso-for-the-mapbox-account "Direct link to Enabling SAML SSO for the Mapbox account")
To complete the initial connection between your identity provider and mapbox.com, enter the required information in the [Mapbox account's SSO setup page](https://console.mapbox.com/account/settings/security/sso)
:
* `Identity Provider sign-on URL`, also could be referred to as `SSO URL`, `SAML endpoint`, or `SSO sign-in URL` in your IdP
* `Issuer ID`, also could be referred to as `Entity ID`, `Issuer`, or `Issuer URL` in your IdP
* `X.509 Certificate`, pasted as text into the field.
Be sure to include `— BEGIN CERTIFICATE —` and `— END CERTIFICATE —` when pasting your X.509 certificate into the Mapbox form. You may need to open the X.509 certificate in a text editor to accurately copy the full body.
Click **Enable single sign-on** to submit the form. You will be prompted to re-authenticate.
#### Validating the SAML SSO integration[](https://docs.mapbox.com/accounts/guides/settings/#validating-the-saml-sso-integration "Direct link to Validating the SAML SSO integration")
Once you have saved the integration, return to your identity provider to assign the application to yourself and/or another member of the organization for testing. When assigned, try clicking the tile, "chiclet", or link for your Mapbox app to login from your identity provider's portal. If you receive an error when attempting to login with SAML, you can adjust the settings by clicking the `edit single sign on`.
#### Enforcing SAML SSO authentication[](https://docs.mapbox.com/accounts/guides/settings/#enforcing-saml-sso-authentication "Direct link to Enforcing SAML SSO authentication")
Enabling SSO for an account does not invalidate password authentication. The account's password is still a valid authentication method to make sure your organization's transition period to SAML authentication is seamless, and that direct password access to the account is available in the case of your identity provider has a service outage. Note that any users logging in with the account's password (and optional 2FA) will assume the `Root` user role.
To encourage your users transition from password based authentication to SAML login through your IdP, we recommend the following once the integration has been tested successfully:
* Assign yourself the `Root` user role in your IdP so you will have access to settings
* Assign most other users the `Admin` user role so they will not have access to settings
* [Change the email](https://docs.mapbox.com/accounts/guides/settings/#change-an-accounts-email-address)
for the account to an email address that the `Root` user(s) can access
* Save the new password in a safe location with least-privilege access (identity provider, shared password manager, IT vault)
* If 2FA is enabled for the account, either turn it off or save the recovery codes with the new password
* Announce to your organization that SAML SSO will be the primary mechanism for Mapbox access as of a future date. Encourage all users to test that they can access Mapbox with SAML before that date.
* On the date of enforcement, toggle the `Activate single sign on` button on the account's [Security Settings page](https://console.mapbox.com/account/settings/security/)
to **immediately terminate all the account's active sessions**.
* [Change the password](https://docs.mapbox.com/accounts/guides/settings/#change-your-password)
for the account, making the previous password invalid. As with activating Mapbox SSO, when the account's password is changed, all active sessions will be terminated. We recommend taking these two steps at the same time to prevent confusion for your users.
Once SSO is activated and the password has been changed, these updates should effectively push all application users to authentication with Single sign-on, as they'll no longer have the password.
**Questions about setting up SAML SSO? Visit the [troubleshooting section](https://docs.mapbox.com/accounts/guides/settings/#troubleshooting)
for recommendations and next steps to contact support.**
#### Deleting SAML SSO integration[](https://docs.mapbox.com/accounts/guides/settings/#deleting-saml-sso-integration "Direct link to Deleting SAML SSO integration")
You have the option to delete your SAML SSO integration. This is something you would need to do only in a rare situation -- generally, only if your organization has setup Single sign-on with a test account. Some identity providers can only be associated with a single Mapbox account. If you or your IT team has associated an IdP with a test account, we recommend deleting that integration before beginning setup for the organization's main account.
### Two-factor authentication[](https://docs.mapbox.com/accounts/guides/settings/#two-factor-authentication "Direct link to Two-factor authentication")
**Two-factor authentication (2FA)**, also known as multi-factor authentication (MFA) or two-step authentication, provides an optional, but recommended, layer of security for Mapbox accounts. Once enabled, all users will be prompted to enter the account's password as well as a security code generated on registered mobile devices whenever they log in to the account.
#### Enable two-factor authentication[](https://docs.mapbox.com/accounts/guides/settings/#enable-two-factor-authentication "Direct link to Enable two-factor authentication")
When logged in to an account, you can enable two-factor authentication from the [Security page](https://console.mapbox.com/account/settings/security)
. The Security page will include a barcode which you'll be prompted to scan with your mobile device, or a code that can by typed into password management services like 1Password.
Scan the generated barcode using an authenticator app on your mobile device. We recommend using Google Authenticator - it's free and available for [iOS](https://itunes.apple.com/us/app/google-authenticator/id388497605?mt=8)
and [Android](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2)
.
Your mobile device will display a 6-digit code. Type this code into the field below the barcode to complete the process.
#### Save your recovery code in a safe place so you can access the account if you lose your device[](https://docs.mapbox.com/accounts/guides/settings/#save-your-recovery-code-in-a-safe-place-so-you-can-access-the-account-if-you-lose-your-device "Direct link to Save your recovery code in a safe place so you can access the account if you lose your device")
Note that enabling 2FA for an account raises the likelihood that you or other users of the account may have trouble logging into the account in the future. Mapbox verifies ownership of an account by asking users to confirm the credit card number on file for that account. When 2FA is enabled on an account without a credit card, there is no way that the Support team can help users regain access to that account. Exercise care by storing 2FA recovery codes in a safe place and distributing them to new account owners when transferring ownership of an account. Consider enabling [SAML SSO](https://docs.mapbox.com/accounts/guides/settings/#single-sign-on-authentication-sso)
for team accounts or accounts with multiple users, since many SSO providers require 2FA for logging into the IdP.
#### Use a recovery code to access an account without the registered two-factor device[](https://docs.mapbox.com/accounts/guides/settings/#use-a-recovery-code-to-access-an-account-without-the-registered-two-factor-device "Direct link to Use a recovery code to access an account without the registered two-factor device")
After you've set up two-factor authentication on an account, you will be redirected to a page with a **recovery code**. A recovery code is a single-use code that lets you sign in without your two-factor device.
**Write down this code and keep it in a safe place.** Treat your recovery code like a password to your account. If you lose your mobile device, you will need this code to log in to your account.
If you have already set up two-factor authentication on your account and do not have a recovery code, but can access the account with your 2FA device, go to your [Security page](https://console.mapbox.com/account/settings/security)
to generate and retrieve a new recovery code for the account. Immediately store this code is a safe place, like a 1Password vault for individuals or teams.
To use the recovery code to login to an account, you'll need the account's account ID (username) or email, and the account's password. Follow the steps below to use your recovery code:
1. Navigate to the [Sign in page](https://account.mapbox.com/auth/signin/)
.
2. Enter the account ID (username) and password, then click **Sign in**.
3. Click the **Lost your mobile device?** link below the **Sign in** button. A new field for the recovery code will appear.
4. Enter your recovery code in the new field and click **Sign in**.
Using the account's recovery code will temporarily deactivate two-factor authentication. This gives you a chance to configure a new two-factor authentication device, enable [SAML SSO authentication](https://docs.mapbox.com/accounts/guides/settings/#single-sign-on-authentication-sso)
for teams, or decide not to reactivate 2FA for the account.
**Questions about enabling MFA or accessing an account with a recovery code? Visit the [troubleshooting section](https://docs.mapbox.com/accounts/guides/settings/#troubleshooting)
for recommendations and next steps to contact support.**
Delete your account[](https://docs.mapbox.com/accounts/guides/settings/#delete-your-account "Direct link to Delete your account")
-----------------------------------------------------------------------------------------------------------------------------------
You can delete an account by logging into your account, scrolling to the bottom of the [Account settings](https://console.mapbox.com/account/settings/)
, and clicking the **Delete account** button:
**Account deletion is a permanent action that cannot be undone.** We will not be able to recover your account, and the same account ID (username) cannot be re-used to create another account.
After clicking the button to delete an account, there will be a modal that requires additional confirmation that you do intend to fully delete the account. When an account is deleted, the following are effective immediately:
* All styles, projects, and data associated with the account are no longer available.
* The account cannot be logged into
* Access tokens tied to that account will be immediately terminated, and map implementations using them will no longer be able to effectively access Mapbox services.
Mapbox will not automatically prorate for any unused services or subscriptions, [contact our team for help](https://docs.mapbox.com/accounts/guides/settings/#if-i-cannot-resolve-my-issue-what-information-should-i-include-in-my-support-request)
.
Privacy[](https://docs.mapbox.com/accounts/guides/settings/#privacy "Direct link to Privacy")
-----------------------------------------------------------------------------------------------
### GDPR compliance[](https://docs.mapbox.com/accounts/guides/settings/#gdpr-compliance "Direct link to GDPR compliance")
Mapbox Services are fully compliant with GDPR. For more information, read our [DPA](https://www.mapbox.com/dpa/)
and [subprocessors](https://www.mapbox.com/dpa/subprocessors/)
pages.
Mapbox is also Privacy Shield certified and is listed at [privacyshield.org](https://www.privacyshield.gov/participant?id=a2zt0000000CbWQAA0&status=Active)
.
Troubleshooting[](https://docs.mapbox.com/accounts/guides/settings/#troubleshooting "Direct link to Troubleshooting")
-----------------------------------------------------------------------------------------------------------------------
Are you having trouble updating account settings, enabling SAML SSO, or logging into your account? Start here for some common troubleshooting tips for regaining account access or updating account settings. If you still cannot access your account after reviewing this documentation, include the details listed below in a [support request](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
. Our support team is standing by to help.
**I'm not receiving the email to verify my account's email address. What can I do?**
First, check that the email address registered to your account is a valid email address that has been spelled correctly, and that both the email address and email domain are configured to receive vendor email.
1. **Invalid email addresses.** Emails cannot be delivered if the address contains a spelling error, the mailbox is full, the inbox does not exist, or one of many other reasons why an email address is unable to receive messages. If the address is invalid, follow the prompts on the [email confirmation page](https://console.mapbox.com/account/check-email/)
to update spelling errors or change the account's registered email. This begins the verification process again with the new address.
2. **Valid email addresses.** If you confirm that the email address is spelled properly and that the emails are not in your Spam folder or Promotions tab, _allow for up to 60 minutes of latency throughout your email system_. It's possible that your IT team maintains a filter above your inbox that requires additional processing and is delaying the email's arrival. Consider opening an internal ticket letting your IT team know about the problem, recommending they run a global search for emails from `no-reply@mapbox.com` or with the subject "verify your email address".
If the email address has not received an email after 60 minutes and is configured for receiving vendor email, [contact our team](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
so we troubleshoot with you based on the specific error codes being surfaced by your email provider.
**I'm not receiving the password reset email. What can I try next?**
First, check your spam folder to make sure our email hasn't been routed there. Not seeing it there, either? Sometimes password reset emails are undeliverable - maybe emails from Mapbox to your email address have bounced in the past or there have been other problems preventing the email from being delivered (especially for inactive email addresses).
If you are not receiving the password reset email, let us know [by submitting the support form](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
.
**I am locked out of a Mapbox account and need to regain access. What steps can I try?**
If you need to gain access to a Mapbox account, read the [account lockout troubleshooting guide](https://docs.mapbox.com/help/troubleshooting/account-lockout/)
which provides recommendations for common scenarios. Still have questions? Submit a [support request including these details](https://docs.mapbox.com/accounts/guides/settings/#if-i-cannot-resolve-my-issue-what-information-should-i-include-in-my-support-request)
to get in touch with our team.
**I do not have my two-factor (2FA) authentication recovery code. What are my options?**
If you do not have a 2FA recovery code for an account with 2FA enabled, the account must have a payment method on file for the Mapbox team to verify ownership of the account and remove two-factor authentication. [Contact our support team](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
to get started.
_If an account does not have a credit card on file, we **will not** be able to verify account ownership._ In this case, the only next step will be to create a new Mapbox account and [add access tokens](https://docs.mapbox.com/accounts/guides/tokens/#creating-and-managing-access-tokens)
from your new account into your map implementations.
**I'm having trouble setting up and/or configuring SAML Single Sign-on (SSO). Can you help?**
If you're having issues setting up SSO after following [the steps](https://docs.mapbox.com/accounts/guides/settings/#single-sign-on-authentication-sso)
in our documentation, [submit a support request](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
to get in touch with our team. As we troubleshoot with you, the more information about error codes and screenshots from your identity provider that you can include with your support request, the better!
It's possible that your question will be specific enough to your identity provider (IdP) that our team is unable to replicate your issue. In those cases, we may recommend that you contact your IdP's support resources directly with your configuration question.
### If I cannot resolve my issue, what information should I include in my support request?[](https://docs.mapbox.com/accounts/guides/settings/#if-i-cannot-resolve-my-issue-what-information-should-i-include-in-my-support-request "Direct link to If I cannot resolve my issue, what information should I include in my support request?")
We're happy to help with your questions - [contact our support team with this form](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
. To help our team provide the most prompt resolution, include as much of the following information with your request:
**For account access issues:**
* Account ID (username)
* Account's registered email address
* Access token (if applicable)
**For failed login issues [(with supported browsers)](https://docs.mapbox.com/help/troubleshooting/mapbox-browser-support/#mapboxcom)
:**
* Web browser(s) and versions
* Any enabled web browser extensions you're using
* Any enabled experimental flags (chrome://flags/) if using Google Chrome
* Computer operating system and versions
* Whether you have tested this issue while in incognito mode (if applicable)
* Whether you have tested this issue with no browser extensions (if applicable)
If you do not know your browser information, you can go to the browser settings or the About page to find these details.
With the information you provide, we'll try to diagnose the issue and provide tips that help you produce the desired behavior. Thanks in advance for providing as much information as you can!
Was this page helpful?YesNo
---
# Statistics and usage | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/guides/statistics/#__docusaurus_skipToContent_fallback)
Your account's **Statistics page** displays usage information for all _billable_ products found on the [pricing page](https://www.mapbox.com/pricing/)
.
To access the Statistics page, log into your account and navigate to the [Statistics page](https://console.mapbox.com/account/statistics/)
of your Developer Console.
Not included in this guide
The purpose of the Statistics page is to provide insight into an account's usage data for the billable products listed on the [pricing page](https://www.mapbox.com/pricing/)
. Information about [API rate limits](https://docs.mapbox.com/api/#rate-limits)
, API performance, and HTTP status codes of requests to the Mapbox APIs are not displayed on the Statistics page. Visit the [API documentation](https://docs.mapbox.com/api/)
for additional information about each service.
Filter usage data[](https://docs.mapbox.com/accounts/guides/statistics/#filter-usage-data "Direct link to Filter usage data")
-------------------------------------------------------------------------------------------------------------------------------
There are two ways to filter the Mapbox usage data on your Statistics page:
* **By date**: Choose a standard period (such as week or month) or enter a custom date range. All dates are in UTC (Greenwich Mean Time). Usage data will be available on the Statistics page within 24 hours.
* **By access token**: See usage for all access tokens or one specific, active [access token](https://docs.mapbox.com/help/glossary/access-token/)
. Legacy SDKs for Mobile statistics are not available when filtering by access token. To see Legacy SDKs for Mobile statistics, filter by **All tokens and connected apps**.
Browse by product[](https://docs.mapbox.com/accounts/guides/statistics/#browse-by-product "Direct link to Browse by product")
-------------------------------------------------------------------------------------------------------------------------------
Your account usage is organized by product on your Statistics page. For each product, you'll see the number of metered units for the token and time period selected.You will only see statistics for the products you’ve used within the specified time period and with the specified token.
Additional metrics[](https://docs.mapbox.com/accounts/guides/statistics/#additional-metrics "Direct link to Additional metrics")
----------------------------------------------------------------------------------------------------------------------------------
For many products, you can load additional metrics about the _Countries_, _Browsers_, _Domains_, and _Tileset IDs_ associated with your requests. These additional metrics are presented as percentages of the total number of metered units for the specified time period and token.
Additional metrics are not available for products that are metered by user count (such as Maps SDK for Mobile). They are also not available for time periods exceeding 31 days.
Troubleshooting[](https://docs.mapbox.com/accounts/guides/statistics/#troubleshooting "Direct link to Troubleshooting")
-------------------------------------------------------------------------------------------------------------------------
### Update frequency[](https://docs.mapbox.com/accounts/guides/statistics/#update-frequency "Direct link to Update frequency")
If you began using a service for the first time or updated your implementation recently, allow up to 24 hours for the usage to be reflected on your Statistics page. You can check the status for all Mapbox services, including the Statistic's page, at [https://status.mapbox.com/](https://status.mapbox.com/)
.
### Relating service usage to service costs[](https://docs.mapbox.com/accounts/guides/statistics/#relating-service-usage-to-service-costs "Direct link to Relating service usage to service costs")
When reviewing your Statistics page, you can reference the [Pricing page](https://www.mapbox.com/pricing/)
and the [Pricing by product](https://docs.mapbox.com/accounts/guides/pricing/)
documentation to understand each service's metric of billing, monthly free tier, pricing, and progressive discounts. For a general overview of how Pay-as-you-go billing works, we recommend the guide for [What to Expect](https://docs.mapbox.com/accounts/guides/invoices/#what-to-expect)
and the [Billing emails](https://docs.mapbox.com/accounts/guides/invoices/#billing-emails)
documentation.
### _Not set_ and _Other_ values[](https://docs.mapbox.com/accounts/guides/statistics/#not-set-and-other-values "Direct link to not-set-and-other-values")
When you see _Not set_ as an additional metric value, it means that for some requests we are not able to find a value for that metric. With the additional metric _Domains_, for example, _Not set_ means the request did not include a referrer from which we could parse a domain, which may because your requests are not coming from web browsers, or because you are using a legacy version of GL JS. Upgrading to [the latest version of GL JS](https://github.com/mapbox/mapbox-gl-js/releases)
should reduce the number of _Not set_ domains and is a rule for [implementing URL restrictions](https://docs.mapbox.com/accounts/guides/tokens/#url-restrictions)
.
When you see _Other_ as an additional metric value, it means our systems are not able to convert the value to a legible display format. For example, for the additional metric _Browsers_, _Other_ means we are not able to simplify the request's user agent to a display format.
### Statistics for deleted access tokens[](https://docs.mapbox.com/accounts/guides/statistics/#statistics-for-deleted-access-tokens "Direct link to Statistics for deleted access tokens")
When an access token is [deleted](https://docs.mapbox.com/accounts/guides/tokens/#rotating-access-tokens)
, caching throughout our [global infrastructure](https://www.mapbox.com/platform/)
may result in successful requests to that deleted token. Caching settings vary - not all Mapbox services cache requests for the same length of time.
It is not possible to isolate statistics for a token after it has been deleted. Deleted tokens do not show up in the drop-down filter list, rather, usage data tied to a token before and after its deletion will be aggregated in the **All tokens and connected apps** view.
### Statistics for temporary access tokens[](https://docs.mapbox.com/accounts/guides/statistics/#statistics-for-temporary-access-tokens "Direct link to Statistics for temporary access tokens")
Temporary tokens (`tk`) are not displayed in the drop-down filter list. Instead, usage data tied to [temporary tokens](https://docs.mapbox.com/api/accounts/#create-a-temporary-token)
will be aggregated in the **All tokens and connected apps** view. To visualize statistics generated by `tk` tokens in a time period, append `?&token=tk` to the end of the statistic page's URL.
### Statistics for legacy services by token[](https://docs.mapbox.com/accounts/guides/statistics/#statistics-for-legacy-services-by-token "Direct link to Statistics for legacy services by token")
It's possible that your Mapbox implementation is using a legacy version of a Mapbox service that does not pass access tokens to our servers with it's requests. If this is the case, usage data cannot be isolated by token. Usage in this category will be aggregated and displayed when the **All tokens and connected apps** view is selected.
Similarly, Legacy SDKs for Mobile statistics are not available when filtering by access token. To see Legacy SDKs for Mobile statistics, filter by **All tokens and connected apps**. To isolate MAUs by token from a specific time moving forward, upgrade your applications to the latest versions of the Maps SDKs, and review statistics after the update is deployed.
### Inconsistencies between usage on your Statistics page and charges on your monthly invoice[](https://docs.mapbox.com/accounts/guides/statistics/#inconsistencies-between-usage-on-your-statistics-page-and-charges-on-your-monthly-invoice "Direct link to Inconsistencies between usage on your Statistics page and charges on your monthly invoice")
If you've set the custom date on your Statistics page to match your billing cycle and notice a discrepancy in the values of services you were billed for, it's most likely an issue with timezones. Requests attributed to your billing period that were not invoiced during that month will roll over to the next invoice.
**Have questions about the Statistics page? [Let our Support team know](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
\- we're happy to help!**
Feature requests[](https://docs.mapbox.com/accounts/guides/statistics/#feature-requests "Direct link to Feature requests")
----------------------------------------------------------------------------------------------------------------------------
### CSV Export[](https://docs.mapbox.com/accounts/guides/statistics/#csv-export "Direct link to CSV Export")
The Statistics page does not support an export or download feature. Contact your Technical Account Manager or Account Manager to submit a feature request, or [contact support](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
to share your use case.
### Programmatic access[](https://docs.mapbox.com/accounts/guides/statistics/#programmatic-access "Direct link to Programmatic access")
Mapbox usage data is not available through an API service. Contact your Technical Account Manager or Account Manager to submit a feature request, or [contact support](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
to share your use case.
Was this page helpful?YesNo
---
# Statistics and usage | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/guides/statistics/#__docusaurus_skipToContent_fallback)
Your account's **Statistics page** displays usage information for all _billable_ products found on the [pricing page](https://www.mapbox.com/pricing/)
.
To access the Statistics page, log into your account and navigate to the [Statistics page](https://console.mapbox.com/account/statistics/)
of your Developer Console.
Not included in this guide
The purpose of the Statistics page is to provide insight into an account's usage data for the billable products listed on the [pricing page](https://www.mapbox.com/pricing/)
. Information about [API rate limits](https://docs.mapbox.com/api/ja/#rate-limits)
, API performance, and HTTP status codes of requests to the Mapbox APIs are not displayed on the Statistics page. Visit the [API documentation](https://docs.mapbox.com/api/ja/)
for additional information about each service.
Filter usage data[](https://docs.mapbox.com/accounts/ja/guides/statistics/#filter-usage-data "Filter usage data への直接リンク")
---------------------------------------------------------------------------------------------------------------------------
There are two ways to filter the Mapbox usage data on your Statistics page:
* **By date**: Choose a standard period (such as week or month) or enter a custom date range. All dates are in UTC (Greenwich Mean Time). Usage data will be available on the Statistics page within 24 hours.
* **By access token**: See usage for all access tokens or one specific, active [access token](https://docs.mapbox.com/help/ja/glossary/access-token/)
. Legacy SDKs for Mobile statistics are not available when filtering by access token. To see Legacy SDKs for Mobile statistics, filter by **All tokens and connected apps**.
Browse by product[](https://docs.mapbox.com/accounts/ja/guides/statistics/#browse-by-product "Browse by product への直接リンク")
---------------------------------------------------------------------------------------------------------------------------
Your account usage is organized by product on your Statistics page. For each product, you'll see the number of metered units for the token and time period selected.You will only see statistics for the products you’ve used within the specified time period and with the specified token.
Additional metrics[](https://docs.mapbox.com/accounts/ja/guides/statistics/#additional-metrics "Additional metrics への直接リンク")
------------------------------------------------------------------------------------------------------------------------------
For many products, you can load additional metrics about the _Countries_, _Browsers_, _Domains_, and _Tileset IDs_ associated with your requests. These additional metrics are presented as percentages of the total number of metered units for the specified time period and token.
Additional metrics are not available for products that are metered by user count (such as Maps SDK for Mobile). They are also not available for time periods exceeding 31 days.
Troubleshooting[](https://docs.mapbox.com/accounts/ja/guides/statistics/#troubleshooting "Troubleshooting への直接リンク")
---------------------------------------------------------------------------------------------------------------------
### Update frequency[](https://docs.mapbox.com/accounts/ja/guides/statistics/#update-frequency "Update frequency への直接リンク")
If you began using a service for the first time or updated your implementation recently, allow up to 24 hours for the usage to be reflected on your Statistics page. You can check the status for all Mapbox services, including the Statistic's page, at [https://status.mapbox.com/](https://status.mapbox.com/)
.
### Relating service usage to service costs[](https://docs.mapbox.com/accounts/ja/guides/statistics/#relating-service-usage-to-service-costs "Relating service usage to service costs への直接リンク")
When reviewing your Statistics page, you can reference the [Pricing page](https://www.mapbox.com/pricing/)
and the [Pricing by product](https://docs.mapbox.com/accounts/ja/guides/pricing/)
documentation to understand each service's metric of billing, monthly free tier, pricing, and progressive discounts. For a general overview of how Pay-as-you-go billing works, we recommend the guide for [What to Expect](https://docs.mapbox.com/accounts/ja/guides/invoices/#what-to-expect)
and the [Billing emails](https://docs.mapbox.com/accounts/ja/guides/invoices/#billing-emails)
documentation.
### _Not set_ and _Other_ values[](https://docs.mapbox.com/accounts/ja/guides/statistics/#not-set-and-other-values "not-set-and-other-values への直接リンク")
When you see _Not set_ as an additional metric value, it means that for some requests we are not able to find a value for that metric. With the additional metric _Domains_, for example, _Not set_ means the request did not include a referrer from which we could parse a domain, which may because your requests are not coming from web browsers, or because you are using a legacy version of GL JS. Upgrading to [the latest version of GL JS](https://github.com/mapbox/mapbox-gl-js/releases)
should reduce the number of _Not set_ domains and is a rule for [implementing URL restrictions](https://docs.mapbox.com/accounts/ja/guides/tokens/#url-restrictions)
.
When you see _Other_ as an additional metric value, it means our systems are not able to convert the value to a legible display format. For example, for the additional metric _Browsers_, _Other_ means we are not able to simplify the request's user agent to a display format.
### Statistics for deleted access tokens[](https://docs.mapbox.com/accounts/ja/guides/statistics/#statistics-for-deleted-access-tokens "Statistics for deleted access tokens への直接リンク")
When an access token is [deleted](https://docs.mapbox.com/accounts/ja/guides/tokens/#rotating-access-tokens)
, caching throughout our [global infrastructure](https://www.mapbox.com/platform/)
may result in successful requests to that deleted token. Caching settings vary - not all Mapbox services cache requests for the same length of time.
It is not possible to isolate statistics for a token after it has been deleted. Deleted tokens do not show up in the drop-down filter list, rather, usage data tied to a token before and after its deletion will be aggregated in the **All tokens and connected apps** view.
### Statistics for temporary access tokens[](https://docs.mapbox.com/accounts/ja/guides/statistics/#statistics-for-temporary-access-tokens "Statistics for temporary access tokens への直接リンク")
Temporary tokens (`tk`) are not displayed in the drop-down filter list. Instead, usage data tied to [temporary tokens](https://docs.mapbox.com/api/ja/accounts/#create-a-temporary-token)
will be aggregated in the **All tokens and connected apps** view. To visualize statistics generated by `tk` tokens in a time period, append `?&token=tk` to the end of the statistic page's URL.
### Statistics for legacy services by token[](https://docs.mapbox.com/accounts/ja/guides/statistics/#statistics-for-legacy-services-by-token "Statistics for legacy services by token への直接リンク")
It's possible that your Mapbox implementation is using a legacy version of a Mapbox service that does not pass access tokens to our servers with it's requests. If this is the case, usage data cannot be isolated by token. Usage in this category will be aggregated and displayed when the **All tokens and connected apps** view is selected.
Similarly, Legacy SDKs for Mobile statistics are not available when filtering by access token. To see Legacy SDKs for Mobile statistics, filter by **All tokens and connected apps**. To isolate MAUs by token from a specific time moving forward, upgrade your applications to the latest versions of the Maps SDKs, and review statistics after the update is deployed.
### Inconsistencies between usage on your Statistics page and charges on your monthly invoice[](https://docs.mapbox.com/accounts/ja/guides/statistics/#inconsistencies-between-usage-on-your-statistics-page-and-charges-on-your-monthly-invoice "Inconsistencies between usage on your Statistics page and charges on your monthly invoice への直接リンク")
If you've set the custom date on your Statistics page to match your billing cycle and notice a discrepancy in the values of services you were billed for, it's most likely an issue with timezones. Requests attributed to your billing period that were not invoiced during that month will roll over to the next invoice.
**Have questions about the Statistics page? [Let our Support team know](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
\- we're happy to help!**
Feature requests[](https://docs.mapbox.com/accounts/ja/guides/statistics/#feature-requests "Feature requests への直接リンク")
------------------------------------------------------------------------------------------------------------------------
### CSV Export[](https://docs.mapbox.com/accounts/ja/guides/statistics/#csv-export "CSV Export への直接リンク")
The Statistics page does not support an export or download feature. Contact your Technical Account Manager or Account Manager to submit a feature request, or [contact support](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
to share your use case.
### Programmatic access[](https://docs.mapbox.com/accounts/ja/guides/statistics/#programmatic-access "Programmatic access への直接リンク")
Mapbox usage data is not available through an API service. Contact your Technical Account Manager or Account Manager to submit a feature request, or [contact support](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
to share your use case.
この page は役に立ちましたか?はいいいえ
---
# Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/guides/#__docusaurus_skipToContent_fallback)
Accounts and pricing
====================
* check
Create and manage access tokens
* check
View usage statistics
* check
Manage invoices and billing methods
* check
Update account profile and security settings
Learn how to navigate your Mapbox accounts page, understand how usage is measured, and how billing works.
Account page[](https://docs.mapbox.com/accounts/guides/#account-page "Direct link to Account page")
-----------------------------------------------------------------------------------------------------
Your [Account page](https://console.mapbox.com/)
contains all the information and preferences related to your Mapbox account. It's also where you:
* Create and manage your **access tokens**, which enable you to use Mapbox tools, including our mobile SDKs and APIs. Read more in [Token management](https://docs.mapbox.com/accounts/guides/tokens/)
.
* View **statistics** and gain insights into how your applications are being used by tracking the number of mobile users, API requests, and map loads associated with the applications using your access tokens. Read more in [Statistics and usage](https://docs.mapbox.com/accounts/guides/statistics/)
.
* View, print, and add additional information (for example, your address) to your Pay-as-you-go **invoices**. Read more in [Invoices and billing](https://docs.mapbox.com/accounts/guides/invoices/)
.
* Manage general account **settings** including profile information (like your organization name, email address, and avatar), your password, two-factor authentication, payment information for your account, and more. Read more in [Settings and account management](https://docs.mapbox.com/accounts/guides/settings/)
.
Pricing by product[](https://docs.mapbox.com/accounts/guides/#pricing-by-product "Direct link to Pricing by product")
-----------------------------------------------------------------------------------------------------------------------
Read more about how your unique workflows and applications translate to usage and invoice line items in the [Pricing by product](https://docs.mapbox.com/accounts/guides/pricing/)
section.
Related resources[](https://docs.mapbox.com/accounts/guides/#related-resources "Direct link to Related resources")
--------------------------------------------------------------------------------------------------------------------
* Learn terms related to accounts and billing in the [**Glossary**](https://docs.mapbox.com/help/glossary/)
. The Glossary includes terms like map load, monthly active users, and more.
* Get answers about access tokens, learn how to interpret your usage, and more in our [**Troubleshooting guides**](https://docs.mapbox.com/help/troubleshooting/#access-tokens)
.
* Read reference documentation for the Tokens API in our [**API documentation**](https://docs.mapbox.com/api/accounts/#tokens)
, including information about [rate limits](https://docs.mapbox.com/api/#rate-limits)
and explanations about [error codes by service](https://docs.mapbox.com/api/accounts/#tokens-api-errors)
.
* Review the Mapbox [Terms of Service](https://www.mapbox.com/legal/tos/)
, [Privacy policy](https://www.mapbox.com/legal/privacy)
, and [Service Level Agreement (SLA)](https://www.mapbox.com/legal/sla)
for your account.
Was this page helpful?YesNo
---
# Invoices and billing | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/guides/invoices/#__docusaurus_skipToContent_fallback)
Mapbox provides Pay-as-you-go customers an invoice for all costs accrued each month. An account's [invoices page](https://console.mapbox.com/account/invoices/)
contains monthly invoices and billing history.
To access the account's, log into the account and navigate to the [Invoices page](https://console.mapbox.com/account/invoices/)
of the Developer Console.
What to expect[](https://docs.mapbox.com/accounts/ja/guides/invoices/#what-to-expect "What to expect への直接リンク")
----------------------------------------------------------------------------------------------------------------
Mapbox accounts are free to create, and all customers with Pay-as-you-go billing receive a monthly [free tier of services](https://www.mapbox.com/pricing/)
that resets on the first day of the account's monthly billing period. We will send an [email notification](https://docs.mapbox.com/accounts/ja/guides/invoices/#exceeded-free-tier)
to the account's email address the first time a free tier is exceeded during each billing period.
Every month, a new invoice is generated on the first day of a new billing period. This upcoming invoice is generated even if an account has not yet incurred overages for that billing period. Usage data is reflected on the upcoming invoice within 24 hours, and charges are always in USD.
Invoices will be finalized on the last day of the account's billing period. When your invoice is finalized, your payment method on file is automatically charged. If the charge fails, the account will be at risk of deactivation and service interruptions. By using Mapbox services, you agree to pay all fees associated with the services.
### Billing period[](https://docs.mapbox.com/accounts/ja/guides/invoices/#billing-period "Billing period への直接リンク")
The [invoices page](https://console.mapbox.com/account/invoices/)
provides insight into an account's monthly billing period. Billing periods start on the first day of the month and end on the last day of the month (for example: May 1 - May 31, September 1 - September 30).
#### Shortened first month[](https://docs.mapbox.com/accounts/ja/guides/invoices/#shortened-first-month "Shortened first month への直接リンク")
The account's billing period will be shortened during the first month of account creation or account reactivation. For example, if the account is created or reactivated on September 15, the first billing period will be September 15 - September 30. Every following billing period will be from the first day of the month to the last day of the month (November 1 - November 30, December 1 - December 31, etc).
### Free tiers[](https://docs.mapbox.com/accounts/ja/guides/invoices/#free-tiers "Free tiers への直接リンク")
Most Mapbox services include a free tier of services available to all accounts during each billing period. The number of requests, elements, users, sessions, or other units included in the free tier varies by Mapbox product. You can review the free tier for each product on the [Pricing page](https://www.mapbox.com/pricing)
.
Invoices[](https://docs.mapbox.com/accounts/ja/guides/invoices/#invoices "Invoices への直接リンク")
----------------------------------------------------------------------------------------------
### Understanding invoices[](https://docs.mapbox.com/accounts/ja/guides/invoices/#understanding-invoices "Understanding invoices への直接リンク")
Each invoice listed on an account's [invoices page](https://console.mapbox.com/account/invoices/)
includes the following:
* **Invoice Number**: a unique identifier, distinct for each Mapbox invoice.
* **Status**: the status of the invoice. [View all possible invoice statuses](https://docs.mapbox.com/accounts/ja/guides/invoices/#invoice-statuses)
.
* **Invoice Date**: the date on which the invoice will be finalized. This is the date on which the amount due will be charged to the account's credit card or [prepaid credit](https://docs.mapbox.com/accounts/ja/guides/invoices/#prepaid-credit)
.
* **Amount Due**: the total dollar value in USD due for all services, after factoring in bulk discounts (if applicable).
* **Pay button**: a link to a secure, self-serve portal for paying a `Past Due` invoice, hosted by our payment provider.
### Invoice statuses[](https://docs.mapbox.com/accounts/ja/guides/invoices/#invoice-statuses "Invoice statuses への直接リンク")
Each Mapbox invoice displayed on the [invoices page](https://console.mapbox.com/account/invoices/)
includes an invoice status, indicating:
| Status | Description |
| --- | --- |
| `Paid` | The invoice has been successfully paid. |
| `Upcoming` | This is the account's current invoice. The current invoice is still actively being updated with usage from the current billing period, and has not yet been finalized. |
| `Past Due` | This invoice has not yet been paid, and is past its due date. |
| `Open` | The invoice is awaiting payment according to the account's payment terms. Only available for [Monthly Invoicing](https://docs.mapbox.com/accounts/ja/guides/invoices/#monthly-invoicing)
customers. |
| `Uncollectible` | This invoice will likely not be paid. Invoices can only have this status if the Mapbox Support team has taken action on the invoice. |
| `Void` | This invoice contains a mistake and does not require payment. Invoices can only have this status if the Mapbox Support team has taken action on the invoice. |
#### Account deactivation[](https://docs.mapbox.com/accounts/ja/guides/invoices/#account-deactivation "Account deactivation への直接リンク")
A `Past Due` invoice will automatically be retried multiple times over a short grace period. During this grace period, we will send multiple email notifications detailing any failed charges and reminding the account holder about the upcoming deactivation. If the invoice is still `Past Due` after the final charge attempt, the account will be deactivated. When an account is deactivated, all access tokens and Mapbox services are immediately suspended until the account is reactivated.
Current Month Usage
If your account is deactivated in the middle of a billing cycle, an invoice will be created containing the usage accumulated so far from that cycle. This invoice will be added alongside your other previous invoices and must be paid for your account to be reactivated.
#### Reactivating an account[](https://docs.mapbox.com/accounts/ja/guides/invoices/#reactivating-an-account "Reactivating an account への直接リンク")
An account that has been deactivated will be locked until a valid payment method is entered into the persistent pop-up on [Developer Console](https://console.mapbox.com/)
and all `Past Due` invoices on the have been paid.
To pay `Past Due` invoices, navigate to your [invoices page](https://console.mapbox.com/account/invoices/)
and click the **Pay** button. You cannot reactivate your account until you have paid your `Past Due` invoices.
### Structure of invoices[](https://docs.mapbox.com/accounts/ja/guides/invoices/#structure-of-invoices "Structure of invoices への直接リンク")
Each Mapbox invoice includes three kinds of information:
* **Account information**: including the email address, VAT Tax ID, and Purchase Order Number associated with an account and any [additional information](https://docs.mapbox.com/accounts/ja/guides/invoices/#adding-custom-information-to-an-invoice)
that has been added to the invoices.
* **Invoice information**: including the status, date issued, payment due date, billing period, and a unique invoice number.
* **Usage information**: including line item for each service for which the account's usage exceeded what is included in the free tier, and any applicable volume-based discounts.
#### Details of charges[](https://docs.mapbox.com/accounts/ja/guides/invoices/#details-of-charges "Details of charges への直接リンク")
If an account has a recurring subscription or service overage charges, there will be line items listing those services. See an example line items below:
Optimization API:
product
20,000
quantity
requests
unit
$9.50 chevron-down
cost and details
The product identifies the product the account is using. The quantity for each line item on the invoice will reflect amount of the usage accrued throughout the billing period. The unit describes the billing units associated with the quantity used. The cost will show the total amount in USD for that product, and you can click chevron-down to see details about how that total was calculated with any applicable discount tiers.
#### Line items[](https://docs.mapbox.com/accounts/ja/guides/invoices/#line-items "Line items への直接リンク")
To learn more about how applications built with various Mapbox tools translate to particular line items, see the [pricing by products guide](https://docs.mapbox.com/accounts/ja/guides/pricing/)
.
If a discount has been applied to an account, it will be displayed as a `discount` line item on the invoices during each billing period in which the discount is active. Information about the discount's expiration date can be viewed in the [billing settings](https://console.mapbox.com/account/settings/billing)
.
#### Preview line items[](https://docs.mapbox.com/accounts/ja/guides/invoices/#preview-line-items "Preview line items への直接リンク")
One type of line item that may be included on an account's invoices are "preview line items." Preview line items are free and provide insight into the costs for beta products which have not launched in general availability yet. Once the beta product has launched in general availability, the costs will no longer be free. When viewing an invoice, it's possible to toggle preview line items `on` to visualize future costs, or toggle them `off` to focus on active billable products. You will only see preview line items if the account is using beta products.
If a Mapbox service updates their preview pricing, only invoices with `Upcoming` status _on or after the date of the update_ will reflect the updated preview pricing. Changes to preview pricing are not added on any of an account's `Paid` or `Past Due` invoices.
#### Downloading or printing invoices[](https://docs.mapbox.com/accounts/ja/guides/invoices/#downloading-or-printing-invoices "Downloading or printing invoices への直接リンク")
To download or print the invoice:
1. Log into the account and navigate to the [invoices page](https://console.mapbox.com/account/invoices/)
.
2. Open the invoice you want to download/print.
3. Click the **Print** button and use the print options to save the file as a PDF.
#### Adding custom information to an invoice[](https://docs.mapbox.com/accounts/ja/guides/invoices/#adding-custom-information-to-an-invoice "Adding custom information to an invoice への直接リンク")
To add a Purchase Order Number (PO Number), VAT Tax ID, or other optional information to all future invoices, follow these steps:
1. Log into the account and navigate to the [settings page](https://console.mapbox.com/account/settings/billing)
.
2. Enter the PO Number, VAT Tax ID, and/or a billing email address in the appropriate text fields.
3. Enter any additional optional information in the `Memo` section
4. Click **Save changes**.
### Sales tax and VAT information[](https://docs.mapbox.com/accounts/ja/guides/invoices/#sales-tax-and-vat-information "Sales tax and VAT information への直接リンク")
Services provided by Mapbox are subject to being taxed depending on the location of your company address and products consumed. For instance, customers based in the United States may be charged US Sales Tax. Those in the European Union, UK, Mexico, South Africa, Switzerland, and some other countries may be charged VAT instead.
Mapbox will not apply taxes to services provided for customers who provide valid tax exemption documentation.
#### U.S. sales tax[](https://docs.mapbox.com/accounts/ja/guides/invoices/#us-sales-tax "U.S. sales tax への直接リンク")
U.S. customers may be subject to state and local sales taxes. Sales tax charges will be included as a line item on your invoice.
States where products and services of Mapbox, Inc. are subject to sales tax
Arizona (AZ),Colorado (CO),Connecticut (CT),District of Columbia (DC),Florida (FL),Georgia (GA),Illinois (IL),Indiana (IN),Iowa (IA),Kansas (KS),Kentucky (KY),Louisiana (LA),Maine (ME),Maryland (MD),Massachusetts (MA),Michigan (MI),Minnesota (MN),Nebraska (NE),Nevada (NV),New Jersey (NJ),New Mexico (NM),New York (NY),North Carolina (NC),North Dakota (ND),Ohio (OH),Pennsylvania (PA),South Carolina (SC),Tennessee (TN),Texas (TX),Utah (UT),Virginia (VA),Vermont (VT),Washington (WA),Wisconsin (WI) State and local tax laws are constantly changing. As tax laws continue to evolve, these jurisdictions are subject to change.
#### Value-added tax (VAT)[](https://docs.mapbox.com/accounts/ja/guides/invoices/#value-added-tax-vat "Value-added tax (VAT) への直接リンク")
For international customers, Mapbox will charge value-added tax (VAT) on products and services where applicable.
#### Add or update tax information[](https://docs.mapbox.com/accounts/ja/guides/invoices/#add-or-update-tax-information "Add or update tax information への直接リンク")
To add or update your VAT ID, login to your account and go to your [billing settings](https://console.mapbox.com/account/settings/billing)
and use the `VAT Tax ID` field. The number entered here will be added to your monthly invoices.
#### Request an exemption[](https://docs.mapbox.com/accounts/ja/guides/invoices/#request-an-exemption "Request an exemption への直接リンク")
If you are a tax-exempt customer, contact the Mapbox Accounts Receivable team ([accountsreceivable@mapbox.com](mailto:accountsreceivable@mapbox.com)
) to provide your sales tax exemption certificate.
#### Request a sales tax refund[](https://docs.mapbox.com/accounts/ja/guides/invoices/#request-a-sales-tax-refund "Request a sales tax refund への直接リンク")
Sales tax is generally applied to all invoices with taxable products where valid exemption documentation hasn’t been provided to Mapbox. If sales tax has been applied to your invoice, but you can provide valid exemption documentation covering the purchase period, you can get a refund on the sales tax portion of your payment if you contact [accountsreceivable@mapbox.com](mailto:accountsreceivable@mapbox.com)
within 30 days of the invoice date. After 30 days from the invoice date, you will need to contact your local state tax authority to process a refund.
Payments[](https://docs.mapbox.com/accounts/ja/guides/invoices/#payments "Payments への直接リンク")
----------------------------------------------------------------------------------------------
### Payment setting[](https://docs.mapbox.com/accounts/ja/guides/invoices/#payment-setting "Payment setting への直接リンク")
#### Automatic payments[](https://docs.mapbox.com/accounts/ja/guides/invoices/#automatic-payments "Automatic payments への直接リンク")
The default payment setting for all customers is automatic payments. With automatic payments, the account's credit card on file (or [prepaid credit](https://docs.mapbox.com/accounts/ja/guides/invoices/#prepaid-credit)
) will be automatically charged when the **Upcoming** invoice is finalized. Mapbox accepts the following credit, debit, prepaid, and gift cards: Visa, MasterCard, American Express, JCB, Discover, and Diner's club.
If you do not have access to a credit or debit card, consider using a prepaid card available from several vendors, including:
* [American Express](https://www.americanexpress.com/en-us/prepaid/view-all-cards/)
* [Visa](https://usa.visa.com/pay-with-visa/cards/card-finder/prepaid-finder-page.html)
* [MasterCard](http://www.mastercard.us/prepaid-card.html)
If your organization is unable to make payments with a credit card, [contact our Sales team](https://www.mapbox.com/contact/sales/)
to learn more about the requirements for the [Monthly Invoicing](https://docs.mapbox.com/accounts/ja/guides/invoices/#monthly-invoicing)
beta program.
#### Monthly Invoicing[](https://docs.mapbox.com/accounts/ja/guides/invoices/#monthly-invoicing "Monthly Invoicing への直接リンク")
Public beta
Monthly Invoicing is in public beta. There are minimum monthly spending requirements to qualify for the beta. To learn more about the spending requirements and enroll in the beta, [contact our Sales team](https://www.mapbox.com/contact/sales/)
.
With Monthly Invoicing, the account's invoice is not automatically charged to a credit card on file. Instead, an invoice is emailed to the account's billing email address. The invoice then must be paid promptly.
When an account is enrolled in Monthly Invoicing, the option to add a billing email address will automatically appear in the [account settings](https://console.mapbox.com/account/settings/billing/)
page.
Monthly Invoicing is not available for all customers. To qualify for Monthly Invoicing, you must be working with a Mapbox Account Manager and your account must be in good standing. [Reach out](https://www.mapbox.com/contact/sales/)
to our Sales team to inquire about Monthly Invoicing options for your organization.
### Add or update payment method[](https://docs.mapbox.com/accounts/ja/guides/invoices/#add-or-update-payment-method "Add or update payment method への直接リンク")
You can add or update a credit card on an account by visiting the [billing settings](https://console.mapbox.com/account/settings/billing)
and clicking the **Add payment method** button or the **Edit** button if you are updating the credit card.
### Prepaid credit[](https://docs.mapbox.com/accounts/ja/guides/invoices/#prepaid-credit "Prepaid credit への直接リンク")
You can add prepaid credit to be used for future Mapbox services. Prepaid credit can be added any time and cannot be refunded in the case it's no longer needed. Account credit will be applied to future invoices on a recurring basis until the credit is $0.00. Mapbox won't charge the credit card on file until the account's prepaid balance is $0.00.
To add prepaid credit to the account, follow these instructions:
1. Navigate to the [billing settings](https://console.mapbox.com/account/settings/billing)
.
2. Make sure you have a valid credit card on file.
3. Click the **Add credit** button.
4. Enter the amount of credit you want to buy.
5. The credit card will be charged immediately, and the account's email address will receive a receipt for the payment.
6. After buying credit, a record will be available in the billing settings and on the `Upcoming` invoice.
Prepaid credit cannot be applied to a Past Due invoice
If an account has experienced a failed payment, **prepaid credit _cannot_ be used to pay a `Past Due` invoice**. The account balance will only be applied to invoices with `Upcoming` status or an invoice date in the future. To pay a `Past Due` invoice directly, [see the troubleshooting section](https://docs.mapbox.com/accounts/ja/guides/invoices/#paying-invoices-with-past-due-status)
.
### Discounts[](https://docs.mapbox.com/accounts/ja/guides/invoices/#discounts "Discounts への直接リンク")
Coupon codes can be added to the account's [billing settings](https://console.mapbox.com/account/settings/billing)
. Only one coupon can be active at a time.
#### Non-profit and educational discounts[](https://docs.mapbox.com/accounts/ja/guides/invoices/#non-profit-and-educational-discounts "Non-profit and educational discounts への直接リンク")
The Mapbox [Community team](https://www.mapbox.com/community/)
provides tailored support for non-profits, educational institutions, and positive-impact organizations. If you need a discount for your positive-impact project [contact the Community team](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000301392)
.
### Refunds[](https://docs.mapbox.com/accounts/ja/guides/invoices/#refunds "Refunds への直接リンク")
If Mapbox has issued a refund, the funds will be returned to the account's original payment method 5-10 business days after the refund has been processed. Individual Mapbox invoices will not be reflected to show refunds - if you require additional receipts for the refund, [reach out to our support team](https://docs.mapbox.com/accounts/ja/guides/invoices/#what-information-should-i-include-in-my-support-request)
.
Billing emails[](https://docs.mapbox.com/accounts/ja/guides/invoices/#billing-emails "Billing emails への直接リンク")
----------------------------------------------------------------------------------------------------------------
We will send the following billing emails to the profile email address registered under the account's [main settings](https://console.mapbox.com/account/settings/)
, even if the account is enrolled in the [Monthly Invoicing beta](https://docs.mapbox.com/accounts/ja/guides/invoices/#monthly-invoicing)
.
### Exceeded free tier[](https://docs.mapbox.com/accounts/ja/guides/invoices/#exceeded-free-tier "Exceeded free tier への直接リンク")
Email subject: `[Mapbox Billing] Usage notification`
Mapbox sends the exceeded free tier email when an account's usage exceeds one or more of a service's free tier during a billing period, we will send an email with the subject. This notification is a courtesy notice sent to all accounts the first time a free tier is exceeded during a billing period, even if there is a valid payment method or adequate prepaid credit on file.
### Successful payment[](https://docs.mapbox.com/accounts/ja/guides/invoices/#successful-payment "Successful payment への直接リンク")
Email subject: `[Mapbox Billing] Successful payment receipt`
Mapbox will send a payment receipt for all successful payments. The email will include a link to download a PDF payment receipt.
### Failed payment[](https://docs.mapbox.com/accounts/ja/guides/invoices/#failed-payment "Failed payment への直接リンク")
Email subject: `[Mapbox Billing] payment failure`
Mapbox will send a series of failed payment emails every time a payment fails. The emails include instructions for updating your registered payment method or paying an unpaid invoice with a secure, one-time payment page. See the [troubleshooting section](https://docs.mapbox.com/accounts/ja/guides/invoices/#troubleshooting)
for more detailed recommendations.
### Account deactivation[](https://docs.mapbox.com/accounts/ja/guides/invoices/#account-deactivation-1 "Account deactivation への直�接リンク")
Email subject: `[Mapbox Billing] Account deactivation notice`
If an account as been deactivated for failed payments, Mapbox will send a deactivation notice. This email includes a link to add or update the account's payment method, which will reactivate the account and restore Mapbox services.
### Updated payment information[](https://docs.mapbox.com/accounts/ja/guides/invoices/#updated-payment-information "Updated payment information への直接リンク")
Email subject: `[Mapbox Billing] Your payment info has been updated`
Mapbox sends a notification when the account's [payment method](https://docs.mapbox.com/accounts/ja/guides/invoices/#add-or-update-payment-method)
is updated.
### Coupon expiring[](https://docs.mapbox.com/accounts/ja/guides/invoices/#coupon-expiring "Coupon expiring への直接リンク")
Email subject: `[Mapbox Billing] Your coupon expires soon`
If the account has a discount applied, Mapbox will send an email reminder when the coupon is within 10 days of expiring.
### Low credit[](https://docs.mapbox.com/accounts/ja/guides/invoices/#low-credit "Low credit への直接リンク")
Email subject: `[Mapbox Billing] Low credit notice`
Mapbox will send a low credit notice when the prepaid credit balance is low. The low credit notice includes the account ID, the account balance (amount of credit remaining), and a link to the account's billing settings where you can add more credit.
Feature requests[](https://docs.mapbox.com/accounts/ja/guides/invoices/#feature-requests "Feature requests への直接リンク")
----------------------------------------------------------------------------------------------------------------------
Below are common feature requests. If any of these features are important to you, [let us know](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
.
### Secondary billing email addresses[](https://docs.mapbox.com/accounts/ja/guides/invoices/#secondary-billing-email-addresses "Secondary billing email addresses への直接リンク")
Secondary billing email addresses can be used to share invoices directly with your Finance departments or with clients. Secondary billing emails are only available to customers on [Monthly Invoicing](https://docs.mapbox.com/accounts/ja/guides/invoices/#monthly-invoicing)
. For all other customers, Mapbox recommends using a group or alias email address for the account or setting up a forwarding rule in your email provider that automatically forwards billing emails to relevant stakeholders.
You can also consider using a group or alias email address like `mapbox-team@company.com` for your account and granting multiple people access to that address so additional stakeholders have visibility into account notifications like billing emails.
### Shipping address[](https://docs.mapbox.com/accounts/ja/guides/invoices/#shipping-address "Shipping address への直接リンク")
For the vast majority of customers, your billing address is the same as the location where you are predominately using our products (access to our services). In this case, you do _not_ need to have a shipping address on your profile.
If you are a customer where Mapbox’s products (access to our services) are delivered to a location other than your billing address, then a shipping address will need to be included on your profile. The shipping address will be used for the calculation of sales tax, GST, or VAT. If you need to update your shipping address, reach out to [tax@mapbox.com](mailto:tax@mapbox.com)
.
### Spending alerts[](https://docs.mapbox.com/accounts/ja/guides/invoices/#spending-alerts "Spending alerts への直接リンク")
Mapbox does not yet offer configurable usage notifications via email or SMS notifications. For example, there is no option to send an email when the account reaches 50% of any product's free tier during the billing period.
### Spending cap[](https://docs.mapbox.com/accounts/ja/guides/invoices/#spending-cap "Spending cap への直接リンク")
Mapbox accounts do not support a spending cap customizable usage limit after which services cut off during a billing period.
For now, you can create predictable monthly spending by adding a set amount of prepaid credit and monitoring the statistics and invoices closely. Once an invoice reaches an amount you'd like to pay for that billing period, you can [rotate the account's access tokens](https://docs.mapbox.com/accounts/ja/guides/tokens/#rotating-access-tokens)
(deactivating older tokens).
When access tokens are rotated, production maps will become deactivated and the requests from the deleted tokens will fail. When the new billing period begins, rotate the new tokens into Mapbox implementations to resume service usage.
Troubleshooting[](https://docs.mapbox.com/accounts/ja/guides/invoices/#troubleshooting "Troubleshooting への直接リンク")
-------------------------------------------------------------------------------------------------------------------
### Credit card decline[](https://docs.mapbox.com/accounts/ja/guides/invoices/#credit-card-decline "Credit card decline への直接リンク")
To protect your privacy, banks don't give detailed information to Mapbox when credit card payments fail. If the card information seems correct, contact your bank to ask for more information or to allow payments to Mapbox.com. If payments are still being declined after contacting your bank, try adding a different credit card for the payment.
[Contact our support team](https://docs.mapbox.com/accounts/ja/guides/invoices/#what-information-should-i-include-in-my-support-request)
to let us know when you're working with your bank so we can help prevent account deactivation to keep your account's Mapbox services live.
### Insufficient prepaid credit[](https://docs.mapbox.com/accounts/ja/guides/invoices/#insufficient-prepaid-credit "Insufficient prepaid credit への直接リンク")
If an account has [prepaid credit](https://docs.mapbox.com/accounts/ja/guides/invoices/#prepaid-credit)
on file but the credit balance is not enough to cover the full amount due for an invoice, Mapbox will charge the remaining amount to your credit card on file. In these cases, if there is no valid credit card on file as a secondary payment method or the credit card charge fails, the invoice will remain `Past Due` and the account will be at risk of [deactivation](https://docs.mapbox.com/accounts/ja/guides/invoices/#account-deactivation)
.
To prevent deactivation, add or update the credit card on the account. Prepaid credit [_cannot be used_](https://docs.mapbox.com/accounts/ja/guides/invoices/#prepaid-credit)
to pay for an invoice that has already finalized.
### Paying invoices with `Past Due` status[](https://docs.mapbox.com/accounts/ja/guides/invoices/#paying-invoices-with-past-due-status "paying-invoices-with-past-due-status への直接リンク")
To pay invoices with `Past Due` statuses:
1. Log into the account.
2. Navigate to the account's [invoices page](https://console.mapbox.com/account/invoices/)
.
3. Click the **Pay** button next to any invoice with a `Past Due` status.
Note
* Paying via the **Pay** button _will not_ save or update the credit card on the account.- [Prepaid credit](https://docs.mapbox.com/accounts/ja/guides/invoices/#prepaid-credit)
_cannot_ be used to pay `Past Due` invoices.- Mapbox reserves the right to retry charges for `Past Due` invoices based on the [Mapbox Terms of Service](https://www.mapbox.com/legal/tos/)
.
### Currency[](https://docs.mapbox.com/accounts/ja/guides/invoices/#currency "Currency への直接リンク")
Mapbox invoices are issued in USD. An invoice with `Paid` status will display the total paid in USD, even if your payment processed in another currency. If you are comparing a financial statement from a credit card or bank to a Mapbox invoice and the amounts are not aligned, apply the exchange rate on the date of the charge for your currency to USD.
How to contact Mapbox support with issues[](https://docs.mapbox.com/accounts/ja/guides/invoices/#how-to-contact-mapbox-support-with-issues "How to contact Mapbox support with issues への直接リンク")
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
If you cannot resolve an issue with your account, you can reach out to Mapbox support and we'll be happy to help with your questions.
### What information should I include in my support request?[](https://docs.mapbox.com/accounts/ja/guides/invoices/#what-information-should-i-include-in-my-support-request "What information should I include in my support request? への直接リンク")
We can provide the most prompt resolution when you include the following information in [your support submission](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
:
* Invoice Number
* Invoice Date
* Account ID or registered email address
* Explanation of the issue you are experiencing
* What you've already tried to remedy the situation
この page は役に立ちましたか?はいいいえ
---
# Settings and account access | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/guides/settings/#__docusaurus_skipToContent_fallback)
The **Settings page** is where you can [delete an account](https://docs.mapbox.com/accounts/ja/guides/settings/#delete-your-account)
or manage the account's profile information, billing and authentication methods, and connected apps. To access the Settings page, log into the account and navigate to the [settings section](https://console.mapbox.com/account/settings/)
of your account. Once on the page, scroll to the bottom and you'll see the blue delete account button.
Note that for accounts using [SAML Single-sign on](https://docs.mapbox.com/accounts/ja/guides/settings/#single-sign-on-authentication-sso)
authentication, only users with the `Root` role assigned in their identity provider can access and update settings.
Profile[](https://docs.mapbox.com/accounts/ja/guides/settings/#profile "Profile への直接リンク")
-------------------------------------------------------------------------------------------
All users who login to an account with the account's password assume `Root` user privileges by default, and can access and update the account's settings. Or, if the account has enabled [SAML Single sign-on authentication](https://docs.mapbox.com/accounts/ja/guides/settings/#single-sign-on-authentication-sso)
, there are two user roles that are available: `Root` and `Admin`, which are assigned to users in an identity provider (like Okta). For accounts with SSO enabled, only users with the `Root` role will be able to access and update settings as described below. [Learn more about user roles in the SAML SSO documentation](https://docs.mapbox.com/accounts/ja/guides/settings/#configuring-user-roles-in-your-identity-provider)
.
### Verify an account's email address[](https://docs.mapbox.com/accounts/ja/guides/settings/#verify-an-accounts-email-address "Verify an account's email address への直接リンク")
To be sure that you can receive important notifications about your account, all accounts must verify the registered email address by clicking a link that we send immediately upon account creation. The verification process must be completed to gain full access to the Mapbox applications. Verification links are valid for 24 hours and can be re-requested when logged into your account. If an account's email address is updated, you will be prompted to verify the new address.
Having trouble verifying your account's email address? Visit the [troubleshooting](https://docs.mapbox.com/accounts/ja/guides/settings/#troubleshooting)
section for recommendations.
### Change an account's email address[](https://docs.mapbox.com/accounts/ja/guides/settings/#change-an-accounts-email-address "Change an account's email address への直接リンク")
Each Mapbox account supports one registered email address. To update an account's email address, follow these steps:
1. Log in and navigate to your [Account settings](https://console.mapbox.com/account/settings/)
page, and click the `Profile` tab.
2. Enter the new email address and click **Save changes**.
An account's registered email address is the primary email address to which we send important account and [billing notifications](https://docs.mapbox.com/accounts/ja/guides/invoices/#billing-emails)
. If you are [inheriting an account](https://docs.mapbox.com/help/ja/troubleshooting/collaboration-best-practices/#inheriting-an-account-from-a-developer-designer-or-consultant)
from a team member, consultant, or client, update the primary email address to be one that multiple members of your organization have access to, like `developers@mapbox.com`. Similarly, if you are transferring an account to a team, consultant, or client, changing the registered email address on the account from your own to one they have access to make sure important notifications are not missed.
### Change an account's username (not possible)[](https://docs.mapbox.com/accounts/ja/guides/settings/#change-an-accounts-username-not-possible "Change an account's username (not possible) への直接リンク")
It is not possible to change an account's ID (username). Doing so would break links to maps tied to that account and could cause other unanticipated problems with implementations that depend on that account ID.
Instead, you can [change the account holder's name](https://docs.mapbox.com/accounts/ja/guides/settings/#change-an-account-holders-name)
or create a new account, [transfer your map styles](https://docs.mapbox.com/help/ja/troubleshooting/transfer-styles-between-accounts/)
and update your web and mobile applications to reference the new account's tokens and styles. For more information about setting up an account for collaboration or preparing for an ownership transition, see [our guide for collaboration](https://docs.mapbox.com/help/ja/troubleshooting/collaboration-best-practices/#best-practices-for-setting-up-an-account)
.
Once this transition is complete, you can [delete](https://docs.mapbox.com/accounts/ja/guides/settings/#delete-your-account)
the original account without breaking any links to your maps.
### Change an account holder's name[](https://docs.mapbox.com/accounts/ja/guides/settings/#change-an-account-holders-name "Change an account holder's name への直接リンク")
To change the account holder's name, follow these steps:
1. Log in and navigate to your [Account settings](https://console.mapbox.com/account/settings/)
page, and click the `Profile` tab.
2. Enter the updated name in the "Name" field and click **Save changes**.
If your account's type is "Business", you can also update your organization's name on the same `Profile` tab of the [Account settings](https://console.mapbox.com/account/settings/)
page.
To update the details about your organization that are included on your invoice, see the documentation for [adding custom information to an invoice](https://docs.mapbox.com/accounts/ja/guides/invoices/#adding-custom-information-to-an-invoice)
.
**Questions about updating the profile information for an account? Visit the [troubleshooting section](https://docs.mapbox.com/accounts/ja/guides/settings/#troubleshooting)
for recommendations and next steps to contact support.**
Password[](https://docs.mapbox.com/accounts/ja/guides/settings/#password "Password への直接リンク")
----------------------------------------------------------------------------------------------
### Change your password[](https://docs.mapbox.com/accounts/ja/guides/settings/#change-your-password "Change your password への直接リンク")
1. Log in and navigate to your [Account settings](https://console.mapbox.com/account/settings/change-password/)
.
2. Enter your current password and new password in the appropriate fields.
3. If you have two-factor authentication enabled, enter your two-factor authentication code.
4. Click **Save new password**.
### Reset your password[](https://docs.mapbox.com/accounts/ja/guides/settings/#reset-your-password "Reset your password への直接リンク")
If you're having trouble logging in to an account, try [resetting the account's password](https://account.mapbox.com/reset-password)
by providing the email address that's associated with the account. We'll send the registered email on file for that account an email with further instructions to reset the password.
The link that we send in the password reset email is only valid for 24 hours. If you receive an `Invalid token` error message or have waited more than 24 hours, you'll need to request another password reset email.
**Questions about changing or resetting an account's password? Not receiving the reset password email? Visit the [troubleshooting section](https://docs.mapbox.com/accounts/ja/guides/settings/#troubleshooting)
for recommendations and next steps to contact support.**
Security[](https://docs.mapbox.com/accounts/ja/guides/settings/#security "Security への直接リンク")
----------------------------------------------------------------------------------------------
Mapbox is critical infrastructure for our customers. We go to significant lengths to protect the security of your account, your data, and your users. Visit our [Security page](https://www.mapbox.com/platform/security)
for more information about how we [process payments](https://www.mapbox.com/platform/security/#payment-processing)
, [store data](https://www.mapbox.com/platform/security/#data-security)
, and [conduct regular audits](https://www.mapbox.com/platform/security/#regular-audits)
.
An account's [**Security Settings**](https://console.mapbox.com/account/settings/security)
page is where you can enable and manage SAML Single sign-on and/or two-factor authentication for an account.
### Single Sign-on authentication (SSO)[](https://docs.mapbox.com/accounts/ja/guides/settings/#single-sign-on-authentication-sso "Single Sign-on authentication (SSO) への直接リンク")
Manage your organization's access to Mapbox accounts while adding another level of security with SAML Single sign-on (SSO). SSO enables members of your organization to authenticate into a Mapbox account through any trusted, third-party identity provider that supports the [SAML2.0 protocol](https://en.wikipedia.org/wiki/SAML_2.0)
.
#### SAML SSO capabilities[](https://docs.mapbox.com/accounts/ja/guides/settings/#saml-sso-capabilities "SAML SSO capabilities への直接リンク")
**Supports:**
* SAML2.0 protocol
* Identity provider (IdP) initiated login
* Shared accounts that multiple users can access
* [User roles](https://docs.mapbox.com/accounts/ja/guides/settings/#configuring-user-roles-in-your-identity-provider)
of `Root` and `Admin`
**Does not support:**
* JIT (Just in Time) provisioning
* SCIM provisioning / de-provisioning
* Domain control or domain lockout
* Service provider (SP) initiated login
* Identity provider (IdP) initiated single logout
* OAuth, OpenID Connect, Kerberos, other protocols
* Multiple identity providers for a single account
* SAML authentication for [Atlas on-premises](https://www.mapbox.com/atlas)
* Individual user accounts, a nested sub-account hierarchy, or separate, connected accounts
#### Setting up SAML SSO for your Mapbox account[](https://docs.mapbox.com/accounts/ja/guides/settings/#setting-up-saml-sso-for-your-mapbox-account "Setting up SAML SSO for your Mapbox account への直接リンク")
SAML Single sign-on for Mapbox can be configured with any identity provider that supports the SAML 2.0 protocol. Integrate the Mapbox SAML applications offered by [Okta](https://docs.mapbox.com/accounts/ja/guides/settings/#okta)
, [Azure AD](https://docs.mapbox.com/accounts/ja/guides/settings/#azure-active-directory)
, and [OneLogin](https://docs.mapbox.com/accounts/ja/guides/settings/#onelogin)
for streamlined setup and IdP specific documentation, or [learn more about the general steps for setting up SSO](https://docs.mapbox.com/accounts/ja/guides/settings/#identity-providers-that-support-saml20)
with any identity provider below.
##### Okta[](https://docs.mapbox.com/accounts/ja/guides/settings/#okta "Okta への直接リンク")
* Okta Integration Network (OIN): [Mapbox Okta verified SAML app](https://www.okta.com/integrations/mapbox/)
* Tutorial: [How to configure SAML 2.0 with Mapbox](https://saml-doc.okta.com/SAML_Docs/How-to-Configure-SAML-2.0-for-Mapbox.html)
##### Azure Active Directory[](https://docs.mapbox.com/accounts/ja/guides/settings/#azure-active-directory "Azure Active Directory への直接リンク")
* Tutorial: [Azure Active Directory SSO integration with Mapbox](https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/mapbox-tutorial)
##### OneLogin[](https://docs.mapbox.com/accounts/ja/guides/settings/#onelogin "OneLogin への直接リンク")
* OneLogin App Store: A Mapbox SAML app is available. Login to your [OneLogin portal](https://app.onelogin.com/login)
, navigate to the Administration panel, click "Browse app catalog", and search for "Mapbox".
How to set up SAML 2.0 SSO Authentication for your Mapbox account
Learn how to enable SAML Single Sign-on (SSO) to connect Mapbox accounts to Okta and other enterprise-grade identity solutions.
#### Identity providers that support SAML2.0[](https://docs.mapbox.com/accounts/ja/guides/settings/#identity-providers-that-support-saml20 "Identity providers that support SAML2.0 への直接リンク")
You can create a custom SAML app for Mapbox if there is not a Mapbox SAML application available in your IdP. The setup workflow and terminology used by each identity provider can be unique, but there are general themes:
1. Login to the Mapbox account you want to set up with SSO authentication
2. Navigate to the account's [SSO setup page](https://console.mapbox.com/account/settings/security/sso)
3. In your identity provider (IdP), create a new SAML application
4. Copy and paste the required details in the **Configure your identity provider** section of the Mapbox [SSO setup page](https://console.mapbox.com/account/settings/security/sso)
into your IdP’s configuration workflow
5. Create a custom attribute within your app that will pass the required [user roles](https://docs.mapbox.com/accounts/ja/guides/settings/#configuring-user-roles-in-your-identity-provider)
from your IdP to Mapbox in the SAML assertion.
6. Copy and paste the required details from your SAML app within your IdP into the **Setup SAML single sign-on for Mapbox** section of the [SSO setup page](https://console.mapbox.com/account/settings/security/sso)
7. Click **Enable single sign-on** to save the integration
8. [Validate the integration](https://docs.mapbox.com/accounts/ja/guides/settings/#validating-the-saml-sso-integration)
is working as expected by assigning yourself one of the required [user roles](https://docs.mapbox.com/accounts/ja/guides/settings/#configuring-user-roles-in-your-identity-provider)
for the Mapbox SAML app. If required, assign yourself the application within your IdP.
9. Assign users to the Mapbox application in your IdP, and assign a required Mapbox [user roles](https://docs.mapbox.com/accounts/ja/guides/settings/#configuring-user-roles-in-your-identity-provider)
to each user (or user groups)
10. Follow the recommendations for [enforcing SAML authentication](https://docs.mapbox.com/accounts/ja/guides/settings/#enforcing-saml-sso-authentication)
,then flip the **Activate Mapbox SSO** toggle from `Off` to `On` to immediately terminate all sessions.
#### Configuring your identity provider[](https://docs.mapbox.com/accounts/ja/guides/settings/#configuring-your-identity-provider "Configuring your identity provider への直接リンク")
Log into your identity provider with the required administrative privileges, then create a custom SAML2.0 application for Mapbox. See the following external links for IdP specific instructions:
* [AWS SSO](https://docs.aws.amazon.com/singlesignon/latest/userguide/samlapps.html)
* [GSuite](https://support.google.com/a/answer/6087519?hl=en)
* [Auth0](https://auth0.com/docs/authenticate/single-sign-on/outbound-single-sign-on/configure-auth0-saml-identity-provider)
In this new application, enter the following values from the [Mapbox SSO setup page](https://console.mapbox.com/account/settings/security/sso)
:
* `Single sign-on URL`, also could be referred to as the `SSO URL`, `Assertion Consumer Service (ACS) URL`, `Application ACS URL`, `Reply URL`, `Callback URL`, or `Post-back URL` in your IdP.
* `Audience Restriction`, also could be referred to as `Audience URI`, `SP Entity ID`, `Identifier`, or `Application SAML Audience` in your IdP.
**Configuration notes**
* The application username must be in **email format**
* The **SHA256** encryption algorithm is required
* One of the supported [user roles](https://docs.mapbox.com/accounts/ja/guides/settings/#configuring-user-roles-in-your-identity-provider)
must be present in the SAML assertion for a successful SAML login.
#### Configuring user roles in your identity provider[](https://docs.mapbox.com/accounts/ja/guides/settings/#configuring-user-roles-in-your-identity-provider "Configuring user roles in your identity provider への直接リンク")
Through SAML SSO you can assign users roles that provide certain permissions in the Mapbox Account and Studio apps that are also enforced by all Mapbox APIs. **User roles are assigned in the identity provider and transferred to Mapbox in the SAML assertion.** The available user roles are:
| Role | Permissions | Typical users |
| --- | --- | --- |
| `Root` | Users with the `Root` role can access invoices, read and write to account settings, and read and write to all resources and APIs. | IT Admins, Product Owners, CTOs |
| `Admin` | Users with the `Admin` role can read and write to all resources and APIs. They **cannot** access invoices, nor can they read or write to account settings. | Developers, Designers, Project contributors |
Many identity providers use **custom attributes** and **attribute statements** for roles. The attribute key name and role values are case-insensitive. Typically, roles can be assigned to individuals or groups. Consult the documentation for your specific IdP, such as the [Okta documentation for Mapbox SAML apps](https://saml-doc.okta.com/SAML_Docs/How-to-Configure-SAML-2.0-for-Mapbox.html)
for details.
#### Enabling SAML SSO for the Mapbox account[](https://docs.mapbox.com/accounts/ja/guides/settings/#enabling-saml-sso-for-the-mapbox-account "Enabling SAML SSO for the Mapbox account への直接リンク")
To complete the initial connection between your identity provider and mapbox.com, enter the required information in the [Mapbox account's SSO setup page](https://console.mapbox.com/account/settings/security/sso)
:
* `Identity Provider sign-on URL`, also could be referred to as `SSO URL`, `SAML endpoint`, or `SSO sign-in URL` in your IdP
* `Issuer ID`, also could be referred to as `Entity ID`, `Issuer`, or `Issuer URL` in your IdP
* `X.509 Certificate`, pasted as text into the field.
Be sure to include `— BEGIN CERTIFICATE —` and `— END CERTIFICATE —` when pasting your X.509 certificate into the Mapbox form. You may need to open the X.509 certificate in a text editor to accurately copy the full body.
Click **Enable single sign-on** to submit the form. You will be prompted to re-authenticate.
#### Validating the SAML SSO integration[](https://docs.mapbox.com/accounts/ja/guides/settings/#validating-the-saml-sso-integration "Validating the SAML SSO integration への直接リンク")
Once you have saved the integration, return to your identity provider to assign the application to yourself and/or another member of the organization for testing. When assigned, try clicking the tile, "chiclet", or link for your Mapbox app to login from your identity provider's portal. If you receive an error when attempting to login with SAML, you can adjust the settings by clicking the `edit single sign on`.
#### Enforcing SAML SSO authentication[](https://docs.mapbox.com/accounts/ja/guides/settings/#enforcing-saml-sso-authentication "Enforcing SAML SSO authentication への直接リンク")
Enabling SSO for an account does not invalidate password authentication. The account's password is still a valid authentication method to make sure your organization's transition period to SAML authentication is seamless, and that direct password access to the account is available in the case of your identity provider has a service outage. Note that any users logging in with the account's password (and optional 2FA) will assume the `Root` user role.
To encourage your users transition from password based authentication to SAML login through your IdP, we recommend the following once the integration has been tested successfully:
* Assign yourself the `Root` user role in your IdP so you will have access to settings
* Assign most other users the `Admin` user role so they will not have access to settings
* [Change the email](https://docs.mapbox.com/accounts/ja/guides/settings/#change-an-accounts-email-address)
for the account to an email address that the `Root` user(s) can access
* Save the new password in a safe location with least-privilege access (identity provider, shared password manager, IT vault)
* If 2FA is enabled for the account, either turn it off or save the recovery codes with the new password
* Announce to your organization that SAML SSO will be the primary mechanism for Mapbox access as of a future date. Encourage all users to test that they can access Mapbox with SAML before that date.
* On the date of enforcement, toggle the `Activate single sign on` button on the account's [Security Settings page](https://console.mapbox.com/account/settings/security/)
to **immediately terminate all the account's active sessions**.
* [Change the password](https://docs.mapbox.com/accounts/ja/guides/settings/#change-your-password)
for the account, making the previous password invalid. As with activating Mapbox SSO, when the account's password is changed, all active sessions will be terminated. We recommend taking these two steps at the same time to prevent confusion for your users.
Once SSO is activated and the password has been changed, these updates should effectively push all application users to authentication with Single sign-on, as they'll no longer have the password.
**Questions about setting up SAML SSO? Visit the [troubleshooting section](https://docs.mapbox.com/accounts/ja/guides/settings/#troubleshooting)
for recommendations and next steps to contact support.**
#### Deleting SAML SSO integration[](https://docs.mapbox.com/accounts/ja/guides/settings/#deleting-saml-sso-integration "Deleting SAML SSO integration への直接リンク")
You have the option to delete your SAML SSO integration. This is something you would need to do only in a rare situation -- generally, only if your organization has setup Single sign-on with a test account. Some identity providers can only be associated with a single Mapbox account. If you or your IT team has associated an IdP with a test account, we recommend deleting that integration before beginning setup for the organization's main account.
### Two-factor authentication[](https://docs.mapbox.com/accounts/ja/guides/settings/#two-factor-authentication "Two-factor authentication への直接リンク")
**Two-factor authentication (2FA)**, also known as multi-factor authentication (MFA) or two-step authentication, provides an optional, but recommended, layer of security for Mapbox accounts. Once enabled, all users will be prompted to enter the account's password as well as a security code generated on registered mobile devices whenever they log in to the account.
#### Enable two-factor authentication[](https://docs.mapbox.com/accounts/ja/guides/settings/#enable-two-factor-authentication "Enable two-factor authentication への直接リンク")
When logged in to an account, you can enable two-factor authentication from the [Security page](https://console.mapbox.com/account/settings/security)
. The Security page will include a barcode which you'll be prompted to scan with your mobile device, or a code that can by typed into password management services like 1Password.
Scan the generated barcode using an authenticator app on your mobile device. We recommend using Google Authenticator - it's free and available for [iOS](https://itunes.apple.com/us/app/google-authenticator/id388497605?mt=8)
and [Android](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2)
.
Your mobile device will display a 6-digit code. Type this code into the field below the barcode to complete the process.
#### Save your recovery code in a safe place so you can access the account if you lose your device[](https://docs.mapbox.com/accounts/ja/guides/settings/#save-your-recovery-code-in-a-safe-place-so-you-can-access-the-account-if-you-lose-your-device "Save your recovery code in a safe place so you can access the account if you lose your device への直接リンク")
Note that enabling 2FA for an account raises the likelihood that you or other users of the account may have trouble logging into the account in the future. Mapbox verifies ownership of an account by asking users to confirm the credit card number on file for that account. When 2FA is enabled on an account without a credit card, there is no way that the Support team can help users regain access to that account. Exercise care by storing 2FA recovery codes in a safe place and distributing them to new account owners when transferring ownership of an account. Consider enabling [SAML SSO](https://docs.mapbox.com/accounts/ja/guides/settings/#single-sign-on-authentication-sso)
for team accounts or accounts with multiple users, since many SSO providers require 2FA for logging into the IdP.
#### Use a recovery code to access an account without the registered two-factor device[](https://docs.mapbox.com/accounts/ja/guides/settings/#use-a-recovery-code-to-access-an-account-without-the-registered-two-factor-device "Use a recovery code to access an account without the registered two-factor device への直接リンク")
After you've set up two-factor authentication on an account, you will be redirected to a page with a **recovery code**. A recovery code is a single-use code that lets you sign in without your two-factor device.
**Write down this code and keep it in a safe place.** Treat your recovery code like a password to your account. If you lose your mobile device, you will need this code to log in to your account.
If you have already set up two-factor authentication on your account and do not have a recovery code, but can access the account with your 2FA device, go to your [Security page](https://console.mapbox.com/account/settings/security)
to generate and retrieve a new recovery code for the account. Immediately store this code is a safe place, like a 1Password vault for individuals or teams.
To use the recovery code to login to an account, you'll need the account's account ID (username) or email, and the account's password. Follow the steps below to use your recovery code:
1. Navigate to the [Sign in page](https://account.mapbox.com/auth/signin/)
.
2. Enter the account ID (username) and password, then click **Sign in**.
3. Click the **Lost your mobile device?** link below the **Sign in** button. A new field for the recovery code will appear.
4. Enter your recovery code in the new field and click **Sign in**.
Using the account's recovery code will temporarily deactivate two-factor authentication. This gives you a chance to configure a new two-factor authentication device, enable [SAML SSO authentication](https://docs.mapbox.com/accounts/ja/guides/settings/#single-sign-on-authentication-sso)
for teams, or decide not to reactivate 2FA for the account.
**Questions about enabling MFA or accessing an account with a recovery code? Visit the [troubleshooting section](https://docs.mapbox.com/accounts/ja/guides/settings/#troubleshooting)
for recommendations and next steps to contact support.**
Delete your account[](https://docs.mapbox.com/accounts/ja/guides/settings/#delete-your-account "Delete your account への直接リンク")
-------------------------------------------------------------------------------------------------------------------------------
You can delete an account by logging into your account, scrolling to the bottom of the [Account settings](https://console.mapbox.com/account/settings/)
, and clicking the **Delete account** button:
**Account deletion is a permanent action that cannot be undone.** We will not be able to recover your account, and the same account ID (username) cannot be re-used to create another account.
After clicking the button to delete an account, there will be a modal that requires additional confirmation that you do intend to fully delete the account. When an account is deleted, the following are effective immediately:
* All styles, projects, and data associated with the account are no longer available.
* The account cannot be logged into
* Access tokens tied to that account will be immediately terminated, and map implementations using them will no longer be able to effectively access Mapbox services.
Mapbox will not automatically prorate for any unused services or subscriptions, [contact our team for help](https://docs.mapbox.com/accounts/ja/guides/settings/#if-i-cannot-resolve-my-issue-what-information-should-i-include-in-my-support-request)
.
Privacy[](https://docs.mapbox.com/accounts/ja/guides/settings/#privacy "Privacy への直接リンク")
-------------------------------------------------------------------------------------------
### GDPR compliance[](https://docs.mapbox.com/accounts/ja/guides/settings/#gdpr-compliance "GDPR compliance への直接リンク")
Mapbox Services are fully compliant with GDPR. For more information, read our [DPA](https://www.mapbox.com/dpa/)
and [subprocessors](https://www.mapbox.com/dpa/subprocessors/)
pages.
Mapbox is also Privacy Shield certified and is listed at [privacyshield.org](https://www.privacyshield.gov/participant?id=a2zt0000000CbWQAA0&status=Active)
.
Troubleshooting[](https://docs.mapbox.com/accounts/ja/guides/settings/#troubleshooting "Troubleshooting への直接リンク")
-------------------------------------------------------------------------------------------------------------------
Are you having trouble updating account settings, enabling SAML SSO, or logging into your account? Start here for some common troubleshooting tips for regaining account access or updating account settings. If you still cannot access your account after reviewing this documentation, include the details listed below in a [support request](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
. Our support team is standing by to help.
**I'm not receiving the email to verify my account's email address. What can I do?**
First, check that the email address registered to your account is a valid email address that has been spelled correctly, and that both the email address and email domain are configured to receive vendor email.
1. **Invalid email addresses.** Emails cannot be delivered if the address contains a spelling error, the mailbox is full, the inbox does not exist, or one of many other reasons why an email address is unable to receive messages. If the address is invalid, follow the prompts on the [email confirmation page](https://console.mapbox.com/account/check-email/)
to update spelling errors or change the account's registered email. This begins the verification process again with the new address.
2. **Valid email addresses.** If you confirm that the email address is spelled properly and that the emails are not in your Spam folder or Promotions tab, _allow for up to 60 minutes of latency throughout your email system_. It's possible that your IT team maintains a filter above your inbox that requires additional processing and is delaying the email's arrival. Consider opening an internal ticket letting your IT team know about the problem, recommending they run a global search for emails from `no-reply@mapbox.com` or with the subject "verify your email address".
If the email address has not received an email after 60 minutes and is configured for receiving vendor email, [contact our team](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
so we troubleshoot with you based on the specific error codes being surfaced by your email provider.
**I'm not receiving the password reset email. What can I try next?**
First, check your spam folder to make sure our email hasn't been routed there. Not seeing it there, either? Sometimes password reset emails are undeliverable - maybe emails from Mapbox to your email address have bounced in the past or there have been other problems preventing the email from being delivered (especially for inactive email addresses).
If you are not receiving the password reset email, let us know [by submitting the support form](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
.
**I am locked out of a Mapbox account and need to regain access. What steps can I try?**
If you need to gain access to a Mapbox account, read the [account lockout troubleshooting guide](https://docs.mapbox.com/help/ja/troubleshooting/account-lockout/)
which provides recommendations for common scenarios. Still have questions? Submit a [support request including these details](https://docs.mapbox.com/accounts/ja/guides/settings/#if-i-cannot-resolve-my-issue-what-information-should-i-include-in-my-support-request)
to get in touch with our team.
**I do not have my two-factor (2FA) authentication recovery code. What are my options?**
If you do not have a 2FA recovery code for an account with 2FA enabled, the account must have a payment method on file for the Mapbox team to verify ownership of the account and remove two-factor authentication. [Contact our support team](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
to get started.
_If an account does not have a credit card on file, we **will not** be able to verify account ownership._ In this case, the only next step will be to create a new Mapbox account and [add access tokens](https://docs.mapbox.com/accounts/ja/guides/tokens/#creating-and-managing-access-tokens)
from your new account into your map implementations.
**I'm having trouble setting up and/or configuring SAML Single Sign-on (SSO). Can you help?**
If you're having issues setting up SSO after following [the steps](https://docs.mapbox.com/accounts/ja/guides/settings/#single-sign-on-authentication-sso)
in our documentation, [submit a support request](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
to get in touch with our team. As we troubleshoot with you, the more information about error codes and screenshots from your identity provider that you can include with your support request, the better!
It's possible that your question will be specific enough to your identity provider (IdP) that our team is unable to replicate your issue. In those cases, we may recommend that you contact your IdP's support resources directly with your configuration question.
### If I cannot resolve my issue, what information should I include in my support request?[](https://docs.mapbox.com/accounts/ja/guides/settings/#if-i-cannot-resolve-my-issue-what-information-should-i-include-in-my-support-request "If I cannot resolve my issue, what information should I include in my support request? への直接リンク")
We're happy to help with your questions - [contact our support team with this form](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
. To help our team provide the most prompt resolution, include as much of the following information with your request:
**For account access issues:**
* Account ID (username)
* Account's registered email address
* Access token (if applicable)
**For failed login issues [(with supported browsers)](https://docs.mapbox.com/help/ja/troubleshooting/mapbox-browser-support/#mapboxcom)
:**
* Web browser(s) and versions
* Any enabled web browser extensions you're using
* Any enabled experimental flags (chrome://flags/) if using Google Chrome
* Computer operating system and versions
* Whether you have tested this issue while in incognito mode (if applicable)
* Whether you have tested this issue with no browser extensions (if applicable)
If you do not know your browser information, you can go to the browser settings or the About page to find these details.
With the information you provide, we'll try to diagnose the issue and provide tips that help you produce the desired behavior. Thanks in advance for providing as much information as you can!
この page は役に立ちましたか?はいいいえ
---
# ガイド | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/guides/#__docusaurus_skipToContent_fallback)
アカウントと価格設定
==========
* check
アクセストークンの作成と管理
* check
利用統計の表示
* check
請求書と支払い方法の管理
* check
アカウントプロファイルとセキュリティ設定の更新
Mapboxアカウントページをナビゲートし、使用量の計測方法や請求処理について理解しましょう。
アカウントページ[](https://docs.mapbox.com/accounts/ja/guides/#account-page "アカウントページ への直接リンク")
-----------------------------------------------------------------------------------------
あなたの[アカウントページ](https://console.mapbox.com/)
には、Mapboxアカウントに関連するすべての情報や設定が含まれています。ここでは以下のようなことができます:
* Mapboxのツール、モバイルSDKやAPIなどを使用するための**アクセストークン**を作成し管理する。詳細は[トークン管理](https://docs.mapbox.com/accounts/ja/guides/tokens/)
を参照してください。
* **統計データ**を表示し、アクセストークンを使用したアプリケーションのモバイルユーザー数、APIリクエスト数、地図ロード数などを追跡してどのように使用されているかを把握する。詳細は[統計と使用状況](https://docs.mapbox.com/accounts/ja/guides/statistics/)
を参照してください。
* 従量課金の**請求書**を表示、印刷し、追加情報(例:住所)を追加する。詳細は[請求書と課金](https://docs.mapbox.com/accounts/ja/guides/invoices/)
を参照してください。
* プロフィール情報(組織名、メールアドレス、アバターなど)、パスワード、二要素認証、アカウント支払い情報など、一般的なアカウント**設定**を管理する。詳細は[設定とアカウント管理](https://docs.mapbox.com/accounts/ja/guides/settings/)
を参照してください。
製品別価格設定[](https://docs.mapbox.com/accounts/ja/guides/#pricing-by-product "製品別価格設定 への直接リンク")
---------------------------------------------------------------------------------------------
独自のワークフローやアプリケーションが、使用量や請求書の項目にどのように変換されるかについて詳しく知るには、[製品別価格設定](https://docs.mapbox.com/accounts/ja/guides/pricing/)
セクションを参照してください。
関連リソース[](https://docs.mapbox.com/accounts/ja/guides/#related-resources "関連リソース への直接リンク")
------------------------------------------------------------------------------------------
* [**用語集**](https://docs.mapbox.com/help/ja/glossary/)
でアカウントと課金に関連する用語を学びましょう。用語集には、地図のロード、月間アクティブユーザーなどの用語が含まれています。
* アクセストークンに関する質問に答え、使用状況の解釈方法などについて学ぶためには、[**トラブルシューティングガイド**](https://docs.mapbox.com/help/ja/troubleshooting/#access-tokens)
を参照してください。
* Tokens APIのリファレンスドキュメントを[**APIドキュメント**](https://docs.mapbox.com/api/ja/accounts/#tokens)
で確認し、[レート制限](https://docs.mapbox.com/api/ja/#rate-limits)
や[サービスごとのエラーコード](https://docs.mapbox.com/api/ja/accounts/#tokens-api-errors)
に関する説明などを得ることができます。
* アカウントのMapbox [利用規約](https://www.mapbox.com/legal/tos/)
、[プライバシーポリシー](https://www.mapbox.com/legal/privacy)
、[サービスレベル契約(SLA)](https://www.mapbox.com/legal/sla)
を確認してください。
この page は役に立ちましたか?はいいいえ
---
# Token management | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/guides/tokens/#__docusaurus_skipToContent_fallback)
Your **Tokens page** is where you can manage access tokens for your Mapbox account. To access the Tokens page, log into your account and navigate to the [Access Tokens page](https://console.mapbox.com/account/access-tokens/)
of your Developer Console.
Default public access token[](https://docs.mapbox.com/accounts/guides/tokens/#default-public-access-token "Direct link to Default public access token")
---------------------------------------------------------------------------------------------------------------------------------------------------------
Your account will always contain a default public access token, referred to as your **default public token**. When you're logged into your account, this token will automatically be embedded in example code on Mapbox.com, like this:
Sample [Mapbox Geocoding API](https://docs.mapbox.com/api/search/#geocoding)
request:
https://api.mapbox.com/geocoding/v5/mapbox.places/Los%20Angeles.json?access_token=YOUR_MAPBOX_ACCESS_TOKEN
Your default public access token contains all public scopes (read more about [public scopes](https://docs.mapbox.com/accounts/guides/tokens/#public-scopes)
below).
If you **refresh** and delete this token, another one will be automatically generated. You cannot add secret scopes or URL restrictions to your default public access token
Creating and managing access tokens[](https://docs.mapbox.com/accounts/guides/tokens/#creating-and-managing-access-tokens "Direct link to Creating and managing access tokens")
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
There are two options for creating and managing Mapbox access tokens: use the [Tokens page](https://console.mapbox.com/account/access-tokens/)
to manage tokens using the account UI or use the [Tokens API](https://docs.mapbox.com/api/accounts/#tokens)
to create, list, update, and delete tokens programmatically. You can create as many access tokens as you want. We recommend creating distinct tokens for specific environments, projects, and/or [client implementations](https://docs.mapbox.com/help/troubleshooting/collaboration-best-practices/#setting-up-an-account-for-a-client)
to track usage on the account's Statistics page.
### Mapbox Account Dashboard[](https://docs.mapbox.com/accounts/guides/tokens/#mapbox-account-dashboard "Direct link to Mapbox Account Dashboard")
Access tokens can be created, deleted, and updated on your [Access Tokens page](https://console.mapbox.com/account/access-tokens/)
. Deleting a token is an action that cannot be reversed - token deletion is permanent. Deleted tokens or the timestamp corresponding to their deletion are not available on the Access Tokens page.
To learn more about token basics, like creating a token, see our [Getting Started with Access Tokens guide](https://docs.mapbox.com/help/getting-started/access-tokens/)
.
### Mapbox Tokens API[](https://docs.mapbox.com/accounts/guides/tokens/#mapbox-tokens-api "Direct link to Mapbox Tokens API")
With the [Mapbox Tokens API](https://docs.mapbox.com/api/accounts/#tokens)
you can create, list, update, and delete your access tokens.
The Tokens API enables you to create public `pk` and secret `sk` tokens as well as temporary `tk` tokens, which can support an [expiration parameter](https://docs.mapbox.com/api/accounts/#create-a-temporary-token)
up to 1 hour in the future. Note that `tk` tokens will not be displayed on your [Access Tokens page](https://console.mapbox.com/account/access-tokens/)
in your account, and billable statistics generated by `tk` tokens will only be aggregated in the `All tokens` view on your [Statistics page](https://console.mapbox.com/account/statistics/)
.
Get started with the [Tokens API tutorial](https://docs.mapbox.com/help/tutorials/get-started-tokens-api/)
or read more on our [API documentation page](https://docs.mapbox.com/api/accounts/#tokens)
.
Rotating access tokens[](https://docs.mapbox.com/accounts/guides/tokens/#rotating-access-tokens "Direct link to Rotating access tokens")
------------------------------------------------------------------------------------------------------------------------------------------
Any access token you include on a public webpage or in source code will be visible to anyone who makes an effort to look for it. Access tokens can be deleted and replaced in your code at any time if you suspect misuse. To rotate access tokens, [create a new token](https://docs.mapbox.com/accounts/guides/tokens/#creating-and-managing-access-tokens)
, replace it in your project's code, redeploy the application, and delete the older token. Invalidation for requests that have not been cached locally, in the browser, or in Mapbox infrastructure will happen immediately. The length of cached requests varies by service.
We recommend using distinct tokens for specific projects and [separate client implementations](https://docs.mapbox.com/help/troubleshooting/collaboration-best-practices/#setting-up-an-account-for-a-client)
to limit the number of projects you might need to update if a token has been compromised. [URL restrictions](https://docs.mapbox.com/accounts/guides/tokens/#url-restrictions)
can add an additional layer of security to your tokens, but have certain limitations to be aware of while implementing.
Scopes[](https://docs.mapbox.com/accounts/guides/tokens/#scopes "Direct link to Scopes")
------------------------------------------------------------------------------------------
Each access token you create will have a set of permissions that allow you or your applications to make certain types of requests to Mapbox APIs — these are called **scopes**. Access tokens can have either public or secret scopes. Our [API documentation](https://docs.mapbox.com/api/)
lists the scopes required for each Mapbox API.
When choosing scopes, consider what you plan to do with the token. **To protect your account and your data, do not grant more scopes than necessary to each token**. For example, if you are creating a token to upload data to Mapbox with the [Mapbox Uploads API](https://docs.mapbox.com/api/maps/#uploads)
, you will want to make sure you select the `uploads:write` and `uploads:read` scopes when creating a new `sk` token. To display a map in a web or mobile application, you should create a _separate_ access token that does not include the private uploads-related scopes, but does include the public `styles:read` and `fonts:read` scopes.
Read more about what each scope is for below and visit the [How to Use Mapbox Securely guide](https://docs.mapbox.com/help/troubleshooting/how-to-use-mapbox-securely/#access-tokens)
for recommendations.
### Public scopes[](https://docs.mapbox.com/accounts/guides/tokens/#public-scopes "Direct link to Public scopes")
| Scope | Description |
| --- | --- |
| `styles:tiles` | Read style as PNG tiles and static images. This is the scope that is necessary for retrieving a static map from a style with the [Static Images API](https://docs.mapbox.com/api/maps/#static-images)
or for retrieving raster tiles from a style with the [Static Tiles API](https://docs.mapbox.com/api/maps/#static-tiles)
. |
| `styles:read` | Read styles. This is the scope that is necessary to initialize a Mapbox map style in Mapbox GL JS and our mobile Maps SDKs. |
| `fonts:read` | Read fonts. This is the scope that is necessary to generate fonts that render on your map styles and to retrieve font glyphs and ranges using the [Mapbox Fonts API](https://docs.mapbox.com/api/maps/#fonts)
. |
| `datasets:read` | Read datasets. This scope is necessary for retrieving information about datasets using the [Datasets API](https://docs.mapbox.com/api/maps/#datasets)
. |
### Secret scopes[](https://docs.mapbox.com/accounts/guides/tokens/#secret-scopes "Direct link to Secret scopes")
There are a few important things to note about secret scopes before creating a secret `sk` token:
1. Secret scopes cannot be added to a public (`pk`) token. You must create a new secret (`sk`) token with secret scopes.
2. If you choose to add any secret scopes to a new token, you will have only one chance to view the token. Follow the instructions to copy the token and save it in a secure location, like a password manager or secret key manager.
3. **Do not expose access tokens with secret scopes.** Secret token API requests should never be exposed to the client. If someone else gets access to tokens with secret scopes they may be able to make changes to your account. Make all requests requiring a token with secret scopes on a server.
| Scope | Description |
| --- | --- |
| `scopes:list` | List all available scopes. This scope is necessary to list all potential scopes that an account has access to using the [Tokens API](https://docs.mapbox.com/api/accounts/#list-scopes)
. |
| `map:read` | Read tilesets, tilestats, and legacy projects. |
| `map:write` | Create and update tilesets and tilestats. |
| `user:read` | Read account profile information. Use this scope to list details about your account. |
| `user:write` | Write user profile information. Use this scope to update your account information. |
| `uploads:read` | Read data uploads. This scope is necessary for tracking your upload statuses using the [Mapbox Uploads API](https://docs.mapbox.com/api/maps/#uploads)
. |
| `uploads:list` | List tileset uploads. This scope is necessary for retrieving multiple upload statuses using the [Mapbox Uploads API](https://docs.mapbox.com/api/maps/#retrieve-upload-status)
. |
| `uploads:write` | Create tileset uploads. This scope is necessary for creating an upload using the [Mapbox Uploads API](https://docs.mapbox.com/api/maps/#uploads)
. |
| `styles:write` | Create and update styles. This scope is necessary for creating a style in your account using the [Mapbox Styles API](https://docs.mapbox.com/api/maps/#create-a-style)
. |
| `styles:list` | List styles. This scope is necessary for listing styles for a specific account using the [Mapbox Styles API](https://docs.mapbox.com/api/maps/#list-styles)
. This endpoint returns style metadata instead of returning full styles. _You do not need a token with this scope to request Mapbox styles in your application. You should use separate, public tokens in your application._ |
| `styles:protect` | Protect write access to styles and their assets. This scope is necessary for protecting a style using the [Mapbox Styles API](https://docs.mapbox.com/api/maps/styles/#protect-a-style)
. |
| `tokens:read` | Read tokens. This scope is necessary to list all the tokens that belong to an account using the [Mapbox Tokens API](https://docs.mapbox.com/api/accounts/#list-tokens)
. |
| `tokens:write` | Create, update, and delete tokens. This scope is necessary to use the [Mapbox Tokens API](https://docs.mapbox.com/api/accounts/#create-a-token)
. Every requested scope must be present in the access token used to allow the request. It is not possible to create a token with access to more scopes than the token that created it. |
| `datasets:list` | List datasets. This scope is necessary to list all the datasets that belong to a particular account using the [Datasets API](https://docs.mapbox.com/api/maps/#list-datasets)
. |
| `datasets:write` | Create and update datasets using the [Datasets API](https://docs.mapbox.com/api/maps/#datasets)
. |
| `tilesets:list` | List tilesets, tileset sources, and information about publishing jobs. This scope is necessary to use [Mapbox Tiling Service](https://docs.mapbox.com/api/maps/mapbox-tiling-service/#list-tileset-sources)
and the [Tilesets CLI](https://docs.mapbox.com/help/tutorials/get-started-mts-and-tilesets-cli/)
. |
| `tilesets:read` | Read tilesets, tileset sources, tileset information about a publishing job, and view the global queue using [Mapbox Tiling Service](https://docs.mapbox.com/api/maps/mapbox-tiling-service/)
. This scope is necessary to use [Mapbox Tiling Service](https://docs.mapbox.com/api/maps/mapbox-tiling-service/)
and the [Tilesets CLI](https://docs.mapbox.com/help/tutorials/get-started-mts-and-tilesets-cli/)
. |
| `tilesets:write` | Create, update, publish, and delete tilesets using [Mapbox Tiling Service](https://docs.mapbox.com/api/maps/mapbox-tiling-service/#create-a-tileset)
. Create, update, replace, and delete tileset sources using [Mapbox Tiling Service](https://docs.mapbox.com/api/maps/mapbox-tiling-service/#create-a-tileset-source)
. Validate, update, and read tileset recipes using [Mapbox Tiling Service](https://docs.mapbox.com/api/maps/mapbox-tiling-service/#validate-a-recipe)
. Update a tileset's information using [Mapbox Tiling Service](https://docs.mapbox.com/api/maps/mapbox-tiling-service/#update-tileset-information)
. This scope is necessary to use [Mapbox Tiling Service](https://docs.mapbox.com/api/maps/mapbox-tiling-service/)
and the [Tilesets CLI](https://docs.mapbox.com/help/tutorials/get-started-mts-and-tilesets-cli/)
. |
| `downloads:read` | Download the Mapbox Maps and Navigation SDKs. This scope is necessary for downloading the [Maps SDK for iOS](https://docs.mapbox.com/ios/maps/guides/install/)
, the [Maps SDK for Android](https://docs.mapbox.com/android/maps/guides/install/)
, the [Navigation SDK for iOS](https://docs.mapbox.com/ios/navigation/guides/install/)
, and the [Navigation SDK for Android](https://docs.mapbox.com/android/navigation/guides/install/)
. _You do not need a token with this scope to use these SDKs. You should use separate, public tokens in your application._ |
| `atlas:read` | Read Mapbox Atlas data and software with the Atlas installer. This scope is necessary to set up a working instance of [Mapbox Atlas](https://www.mapbox.com/atlas/)
. This scope is only available to accounts that have access to Atlas. |
Questions about scopes? [Contact support](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
.
URL restrictions[](https://docs.mapbox.com/accounts/guides/tokens/#url-restrictions "Direct link to URL restrictions")
------------------------------------------------------------------------------------------------------------------------
You can make your access tokens more secure by adding URL restrictions from the account dashboard [tokens page](https://console.mapbox.com/account/access-tokens/)
or with the [Tokens API](https://docs.mapbox.com/api/accounts/#tokens)
. When you add URL restrictions to a token, that token will only work for requests to billable Mapbox services that originate from the URLs you specify. Requests from unauthorized URLs will return status code `403: Forbidden`.
Tokens without restrictions will work for requests originating from any URL.
403 errors from Terminal or Postman
If you use an access token with URL restrictions to make a Mapbox API request in Terminal, Postman, or a similar tool, you will receive a `403` error since the request originated from an unauthorized URL. To run API requests in Terminal or Postman, use a token that does not have any URL restrictions.
### Requirements and limitations[](https://docs.mapbox.com/accounts/guides/tokens/#requirements-and-limitations "Direct link to Requirements and limitations")
This feature is compatible with many Mapbox tools with some limitations.
**Supports:**
* API requests that include a [referer header](https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Referer)
* Versions of Mapbox GL JS greater than or equal to [`0.53.1`](https://github.com/mapbox/mapbox-gl-js/blob/master/CHANGELOG.md#0531)
* Up to 100 distinct URL restrictions per token
* Billable services listed on the [pricing page](https://www.mapbox.com/pricing)
**Does not support:**
* Default access tokens
* Wildcard characters
* IP addresses
* Requests from websites with a `noreferrer` or `same-origin` [Referrer policy](https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Referrer-Policy)
* Requests from mobile applications built with the Mapbox Maps or Navigation SDKs
* Requests from versions of Mapbox GL JS before [`0.53.1`](https://github.com/mapbox/mapbox-gl-js/blob/master/CHANGELOG.md#0531)
* Requests from websites or browsers with privacy blocking extensions (including but not limited to [Brave Shields](https://support.brave.com/hc/en-us/articles/360022973471-What-is-Shields)
and [Ghostery](https://www.ghostery.com/)
)
Note that requests from `localhost` with a restricted token will be blocked unless `localhost` is specifically added to a token's allowed list. To develop locally, we recommend creating a separate token with more permissive URL restrictions.
URL restriction limitations
URL restrictions are a best-effort mitigation technique to prevent your token from being used in unauthorized applications. If you believe your token is being used without consent, [contact Mapbox](https://www.mapbox.com/support)
.
### Add URL restrictions to access tokens[](https://docs.mapbox.com/accounts/guides/tokens/#add-url-restrictions-to-access-tokens "Direct link to Add URL restrictions to access tokens")
An **allowed URL** is an absolute or partial web address to which a token grants access. If no allowed URLs are provided, the token will work for requests originating from any URL. Depending on your use case, you might need to add `api.mapbox.com` to your access token's allowed list.
There are several URL components that can be combined to make an allowed URL entry.
**Example URL structure:**
`https://a-specific-subdomain.example.com:8000/all/paths?search=foo`
* Protocol is https
* Subdomain is a-specific-subdomain
* Domain is example.com
* Port is 8000
* Path is /all/paths
* Search with query string parameters is ?search=foo
**Valid URL formats**:
* Domain only: `mapbox.com`
* Domain with port: `mapbox.com:2019`
* Protocol and domain: `http://mapbox.com`
* Subdomain: `docs.mapbox.com`
* Domain with path: `mapbox.com/help/getting-started/access-tokens`
* Domain with query parameter: `mapbox.com/?page=1`
**Matching rules:**
* Only a domain is required for the URL restriction
* Protocol, subdomain, port, path, and search with query parameters are optional.
* Paths are case sensitive.
* If a port is not provided, ports 80 and 443 are allowed by default.
### Example scenarios[](https://docs.mapbox.com/accounts/guides/tokens/#example-scenarios "Direct link to Example scenarios")
Subdomains of any allowed URLs are also allowed:
* `http://example.com` also authorizes `http://www.example.com`
* `http://example.com` also authorizes `http://www.production.example.com`
* `http://example.com` also authorizes `http://www.subdomain2.production.example.com`
Subpaths of an allowed path are also allowed. Paths are case-sensitive:
* `http://example.com` also authorizes `http://example.com/anything/else`
* `http://example.com/path` also authorizes `http://example.com/path/more`
* `http://example.com/path` does not authorize `http://example.com/another/path`
* `http://example.com/path` does not authorize `http://example.com/Path`
If a protocol is specified it must be matched:
* `http://example.com` does not authorize `https://example.com`
If no protocol is specified, then any protocol is acceptable:
* example.com also authorizes `http://example.com` and `https://example.com`
### Troubleshooting URL restrictions[](https://docs.mapbox.com/accounts/guides/tokens/#troubleshooting-url-restrictions "Direct link to Troubleshooting URL restrictions")
**Why don't all versions of Mapbox GL JS support URL restrictions?**
Requests from versions of Mapbox GL JS less than [`0.53.1`](https://github.com/mapbox/mapbox-gl-js/blob/master/CHANGELOG.md#0531)
can be denied because those requests may not include [referer headers](https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Referer)
. If the account's Statistics page shows ["not set"](https://docs.mapbox.com/accounts/guides/statistics/#not-set-and-other-values)
, upgrade GL JS versions before adding URL restrictions to an access token.
**What steps can I take if my URL restrictions aren't working, and I don't know why?**
There are a few troubleshooting steps you can take to try and resolve common issues:
1. **Mitigate caching**. Try your request in an incognito browser or on another machine, as either your device and/or the Mapbox infrastructure may have cached the response to requests made before URL restrictions were added to the token. Note that not all Mapbox services cache requests for the same length of time.
2. **Confirm requests include a referer header that matches your allowed URLs**. Open your browser's developer tools and `inspect` the requests in the network tab. Look to make sure the referer header of the live requests matches the URL that you have added to your tokens allowed list. If the request does not have a referer header (it's blank), requests from that URL with a restricted token will return `403: forbidden`. Review the Mapbox GL JS [Referrer policy recommendations](https://docs.mapbox.com/mapbox-gl-js/api/#referrer-policies)
.
3. **Check the website's Content Security Policy (CSP)**. Review the website's [Content Security Policy (CSP)](https://developer.mozilla.org/en-US/docs/Web/HTTP/CSP)
and the Mapbox GL JS [CSP recommendations](https://docs.mapbox.com/mapbox-gl-js/api/#csp-directives)
. A strict CSP could be stripping the referer headers from requests, which would result in a response of `403:forbidden`.
4. **Verify allowed URLs don't contain unsupported characters**. Check the strings you have added to the token's allowed list for wildcard characters and/or IP addresses, which are not supported.
5. **Add api.mapbox.com as an allowedURL**. Depending on the use case, you might need to add `api.mapbox.com` to your access token's allowed list. For example, if you are generating a URL with the Mapbox Studio [Share Button](https://docs.mapbox.com/studio-manual/guides/publish-your-style/#share-button)
or using an iFrame that points to `api.mapbox.com`, with a restricted token, you should include `api.mapbox.com` on the token's allowed list.
**If I cannot resolve my issue, what information should I include in my support request?**
We're happy to [help with your questions](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
. We can provide the most prompt resolution when you include the following information with your request:
* Account ID or registered email address
* Token name or ID
* Browser(s) and versions
* Full failing API request (if possible)
* Screenshot of a failing request, including the referer header of the request (with developer tools / inspect)
* Description of expected behavior, actual behavior, and things you have tried to mediate the situation
We'll try to diagnose the issue and provide tips that help you produce the desired behavior.
Was this page helpful?YesNo
---
# FAQs | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/faq/#__docusaurus_skipToContent_fallback)
Was this page helpful?YesNo
---
# Token management | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/guides/tokens/#__docusaurus_skipToContent_fallback)
Your **Tokens page** is where you can manage access tokens for your Mapbox account. To access the Tokens page, log into your account and navigate to the [Access Tokens page](https://console.mapbox.com/account/access-tokens/)
of your Developer Console.
Default public access token[](https://docs.mapbox.com/accounts/ja/guides/tokens/#default-public-access-token "Default public access token への直接リンク")
-----------------------------------------------------------------------------------------------------------------------------------------------------
Your account will always contain a default public access token, referred to as your **default public token**. When you're logged into your account, this token will automatically be embedded in example code on Mapbox.com, like this:
Sample [Mapbox Geocoding API](https://docs.mapbox.com/api/ja/search/#geocoding)
request:
https://api.mapbox.com/geocoding/v5/mapbox.places/Los%20Angeles.json?access_token=YOUR_MAPBOX_ACCESS_TOKEN
Your default public access token contains all public scopes (read more about [public scopes](https://docs.mapbox.com/accounts/ja/guides/tokens/#public-scopes)
below).
If you **refresh** and delete this token, another one will be automatically generated. You cannot add secret scopes or URL restrictions to your default public access token
Creating and managing access tokens[](https://docs.mapbox.com/accounts/ja/guides/tokens/#creating-and-managing-access-tokens "Creating and managing access tokens への直接リンク")
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
There are two options for creating and managing Mapbox access tokens: use the [Tokens page](https://console.mapbox.com/account/access-tokens/)
to manage tokens using the account UI or use the [Tokens API](https://docs.mapbox.com/api/ja/accounts/#tokens)
to create, list, update, and delete tokens programmatically. You can create as many access tokens as you want. We recommend creating distinct tokens for specific environments, projects, and/or [client implementations](https://docs.mapbox.com/help/ja/troubleshooting/collaboration-best-practices/#setting-up-an-account-for-a-client)
to track usage on the account's Statistics page.
### Mapbox Account Dashboard[](https://docs.mapbox.com/accounts/ja/guides/tokens/#mapbox-account-dashboard "Mapbox Account Dashboard への直接リンク")
Access tokens can be created, deleted, and updated on your [Access Tokens page](https://console.mapbox.com/account/access-tokens/)
. Deleting a token is an action that cannot be reversed - token deletion is permanent. Deleted tokens or the timestamp corresponding to their deletion are not available on the Access Tokens page.
To learn more about token basics, like creating a token, see our [Getting Started with Access Tokens guide](https://docs.mapbox.com/help/ja/getting-started/access-tokens/)
.
### Mapbox Tokens API[](https://docs.mapbox.com/accounts/ja/guides/tokens/#mapbox-tokens-api "Mapbox Tokens API への直接リンク")
With the [Mapbox Tokens API](https://docs.mapbox.com/api/ja/accounts/#tokens)
you can create, list, update, and delete your access tokens.
The Tokens API enables you to create public `pk` and secret `sk` tokens as well as temporary `tk` tokens, which can support an [expiration parameter](https://docs.mapbox.com/api/ja/accounts/#create-a-temporary-token)
up to 1 hour in the future. Note that `tk` tokens will not be displayed on your [Access Tokens page](https://console.mapbox.com/account/access-tokens/)
in your account, and billable statistics generated by `tk` tokens will only be aggregated in the `All tokens` view on your [Statistics page](https://console.mapbox.com/account/statistics/)
.
Get started with the [Tokens API tutorial](https://docs.mapbox.com/help/ja/tutorials/get-started-tokens-api/)
or read more on our [API documentation page](https://docs.mapbox.com/api/ja/accounts/#tokens)
.
Rotating access tokens[](https://docs.mapbox.com/accounts/ja/guides/tokens/#rotating-access-tokens "Rotating access tokens への直接リンク")
--------------------------------------------------------------------------------------------------------------------------------------
Any access token you include on a public webpage or in source code will be visible to anyone who makes an effort to look for it. Access tokens can be deleted and replaced in your code at any time if you suspect misuse. To rotate access tokens, [create a new token](https://docs.mapbox.com/accounts/ja/guides/tokens/#creating-and-managing-access-tokens)
, replace it in your project's code, redeploy the application, and delete the older token. Invalidation for requests that have not been cached locally, in the browser, or in Mapbox infrastructure will happen immediately. The length of cached requests varies by service.
We recommend using distinct tokens for specific projects and [separate client implementations](https://docs.mapbox.com/help/ja/troubleshooting/collaboration-best-practices/#setting-up-an-account-for-a-client)
to limit the number of projects you might need to update if a token has been compromised. [URL restrictions](https://docs.mapbox.com/accounts/ja/guides/tokens/#url-restrictions)
can add an additional layer of security to your tokens, but have certain limitations to be aware of while implementing.
Scopes[](https://docs.mapbox.com/accounts/ja/guides/tokens/#scopes "Scopes への直接リンク")
--------------------------------------------------------------------------------------
Each access token you create will have a set of permissions that allow you or your applications to make certain types of requests to Mapbox APIs — these are called **scopes**. Access tokens can have either public or secret scopes. Our [API documentation](https://docs.mapbox.com/api/ja/)
lists the scopes required for each Mapbox API.
When choosing scopes, consider what you plan to do with the token. **To protect your account and your data, do not grant more scopes than necessary to each token**. For example, if you are creating a token to upload data to Mapbox with the [Mapbox Uploads API](https://docs.mapbox.com/api/ja/maps/#uploads)
, you will want to make sure you select the `uploads:write` and `uploads:read` scopes when creating a new `sk` token. To display a map in a web or mobile application, you should create a _separate_ access token that does not include the private uploads-related scopes, but does include the public `styles:read` and `fonts:read` scopes.
Read more about what each scope is for below and visit the [How to Use Mapbox Securely guide](https://docs.mapbox.com/help/ja/troubleshooting/how-to-use-mapbox-securely/#access-tokens)
for recommendations.
### Public scopes[](https://docs.mapbox.com/accounts/ja/guides/tokens/#public-scopes "Public scopes への直接リンク")
| Scope | Description |
| --- | --- |
| `styles:tiles` | Read style as PNG tiles and static images. This is the scope that is necessary for retrieving a static map from a style with the [Static Images API](https://docs.mapbox.com/api/ja/maps/#static-images)
or for retrieving raster tiles from a style with the [Static Tiles API](https://docs.mapbox.com/api/ja/maps/#static-tiles)
. |
| `styles:read` | Read styles. This is the scope that is necessary to initialize a Mapbox map style in Mapbox GL JS and our mobile Maps SDKs. |
| `fonts:read` | Read fonts. This is the scope that is necessary to generate fonts that render on your map styles and to retrieve font glyphs and ranges using the [Mapbox Fonts API](https://docs.mapbox.com/api/ja/maps/#fonts)
. |
| `datasets:read` | Read datasets. This scope is necessary for retrieving information about datasets using the [Datasets API](https://docs.mapbox.com/api/ja/maps/#datasets)
. |
### Secret scopes[](https://docs.mapbox.com/accounts/ja/guides/tokens/#secret-scopes "Secret scopes への直接リンク")
There are a few important things to note about secret scopes before creating a secret `sk` token:
1. Secret scopes cannot be added to a public (`pk`) token. You must create a new secret (`sk`) token with secret scopes.
2. If you choose to add any secret scopes to a new token, you will have only one chance to view the token. Follow the instructions to copy the token and save it in a secure location, like a password manager or secret key manager.
3. **Do not expose access tokens with secret scopes.** Secret token API requests should never be exposed to the client. If someone else gets access to tokens with secret scopes they may be able to make changes to your account. Make all requests requiring a token with secret scopes on a server.
| Scope | Description |
| --- | --- |
| `scopes:list` | List all available scopes. This scope is necessary to list all potential scopes that an account has access to using the [Tokens API](https://docs.mapbox.com/api/ja/accounts/#list-scopes)
. |
| `map:read` | Read tilesets, tilestats, and legacy projects. |
| `map:write` | Create and update tilesets and tilestats. |
| `user:read` | Read account profile information. Use this scope to list details about your account. |
| `user:write` | Write user profile information. Use this scope to update your account information. |
| `uploads:read` | Read data uploads. This scope is necessary for tracking your upload statuses using the [Mapbox Uploads API](https://docs.mapbox.com/api/ja/maps/#uploads)
. |
| `uploads:list` | List tileset uploads. This scope is necessary for retrieving multiple upload statuses using the [Mapbox Uploads API](https://docs.mapbox.com/api/ja/maps/#retrieve-upload-status)
. |
| `uploads:write` | Create tileset uploads. This scope is necessary for creating an upload using the [Mapbox Uploads API](https://docs.mapbox.com/api/ja/maps/#uploads)
. |
| `styles:write` | Create and update styles. This scope is necessary for creating a style in your account using the [Mapbox Styles API](https://docs.mapbox.com/api/ja/maps/#create-a-style)
. |
| `styles:list` | List styles. This scope is necessary for listing styles for a specific account using the [Mapbox Styles API](https://docs.mapbox.com/api/ja/maps/#list-styles)
. This endpoint returns style metadata instead of returning full styles. _You do not need a token with this scope to request Mapbox styles in your application. You should use separate, public tokens in your application._ |
| `styles:protect` | Protect write access to styles and their assets. This scope is necessary for protecting a style using the [Mapbox Styles API](https://docs.mapbox.com/api/ja/maps/styles/#protect-a-style)
. |
| `tokens:read` | Read tokens. This scope is necessary to list all the tokens that belong to an account using the [Mapbox Tokens API](https://docs.mapbox.com/api/ja/accounts/#list-tokens)
. |
| `tokens:write` | Create, update, and delete tokens. This scope is necessary to use the [Mapbox Tokens API](https://docs.mapbox.com/api/ja/accounts/#create-a-token)
. Every requested scope must be present in the access token used to allow the request. It is not possible to create a token with access to more scopes than the token that created it. |
| `datasets:list` | List datasets. This scope is necessary to list all the datasets that belong to a particular account using the [Datasets API](https://docs.mapbox.com/api/ja/maps/#list-datasets)
. |
| `datasets:write` | Create and update datasets using the [Datasets API](https://docs.mapbox.com/api/ja/maps/#datasets)
. |
| `tilesets:list` | List tilesets, tileset sources, and information about publishing jobs. This scope is necessary to use [Mapbox Tiling Service](https://docs.mapbox.com/api/ja/maps/mapbox-tiling-service/#list-tileset-sources)
and the [Tilesets CLI](https://docs.mapbox.com/help/ja/tutorials/get-started-mts-and-tilesets-cli/)
. |
| `tilesets:read` | Read tilesets, tileset sources, tileset information about a publishing job, and view the global queue using [Mapbox Tiling Service](https://docs.mapbox.com/api/ja/maps/mapbox-tiling-service/)
. This scope is necessary to use [Mapbox Tiling Service](https://docs.mapbox.com/api/ja/maps/mapbox-tiling-service/)
and the [Tilesets CLI](https://docs.mapbox.com/help/ja/tutorials/get-started-mts-and-tilesets-cli/)
. |
| `tilesets:write` | Create, update, publish, and delete tilesets using [Mapbox Tiling Service](https://docs.mapbox.com/api/ja/maps/mapbox-tiling-service/#create-a-tileset)
. Create, update, replace, and delete tileset sources using [Mapbox Tiling Service](https://docs.mapbox.com/api/ja/maps/mapbox-tiling-service/#create-a-tileset-source)
. Validate, update, and read tileset recipes using [Mapbox Tiling Service](https://docs.mapbox.com/api/ja/maps/mapbox-tiling-service/#validate-a-recipe)
. Update a tileset's information using [Mapbox Tiling Service](https://docs.mapbox.com/api/ja/maps/mapbox-tiling-service/#update-tileset-information)
. This scope is necessary to use [Mapbox Tiling Service](https://docs.mapbox.com/api/ja/maps/mapbox-tiling-service/)
and the [Tilesets CLI](https://docs.mapbox.com/help/ja/tutorials/get-started-mts-and-tilesets-cli/)
. |
| `downloads:read` | Download the Mapbox Maps and Navigation SDKs. This scope is necessary for downloading the [Maps SDK for iOS](https://docs.mapbox.com/ios/ja/maps/guides/install/)
, the [Maps SDK for Android](https://docs.mapbox.com/android/ja/maps/guides/install/)
, the [Navigation SDK for iOS](https://docs.mapbox.com/ios/ja/navigation/guides/install/)
, and the [Navigation SDK for Android](https://docs.mapbox.com/android/ja/navigation/guides/install/)
. _You do not need a token with this scope to use these SDKs. You should use separate, public tokens in your application._ |
| `atlas:read` | Read Mapbox Atlas data and software with the Atlas installer. This scope is necessary to set up a working instance of [Mapbox Atlas](https://www.mapbox.com/atlas/)
. This scope is only available to accounts that have access to Atlas. |
Questions about scopes? [Contact support](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
.
URL restrictions[](https://docs.mapbox.com/accounts/ja/guides/tokens/#url-restrictions "URL restrictions への直接リンク")
--------------------------------------------------------------------------------------------------------------------
You can make your access tokens more secure by adding URL restrictions from the account dashboard [tokens page](https://console.mapbox.com/account/access-tokens/)
or with the [Tokens API](https://docs.mapbox.com/api/ja/accounts/#tokens)
. When you add URL restrictions to a token, that token will only work for requests to billable Mapbox services that originate from the URLs you specify. Requests from unauthorized URLs will return status code `403: Forbidden`.
Tokens without restrictions will work for requests originating from any URL.
403 errors from Terminal or Postman
If you use an access token with URL restrictions to make a Mapbox API request in Terminal, Postman, or a similar tool, you will receive a `403` error since the request originated from an unauthorized URL. To run API requests in Terminal or Postman, use a token that does not have any URL restrictions.
### Requirements and limitations[](https://docs.mapbox.com/accounts/ja/guides/tokens/#requirements-and-limitations "Requirements and limitations への直接リンク")
This feature is compatible with many Mapbox tools with some limitations.
**Supports:**
* API requests that include a [referer header](https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Referer)
* Versions of Mapbox GL JS greater than or equal to [`0.53.1`](https://github.com/mapbox/mapbox-gl-js/blob/master/CHANGELOG.md#0531)
* Up to 100 distinct URL restrictions per token
* Billable services listed on the [pricing page](https://www.mapbox.com/pricing)
**Does not support:**
* Default access tokens
* Wildcard characters
* IP addresses
* Requests from websites with a `noreferrer` or `same-origin` [Referrer policy](https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Referrer-Policy)
* Requests from mobile applications built with the Mapbox Maps or Navigation SDKs
* Requests from versions of Mapbox GL JS before [`0.53.1`](https://github.com/mapbox/mapbox-gl-js/blob/master/CHANGELOG.md#0531)
* Requests from websites or browsers with privacy blocking extensions (including but not limited to [Brave Shields](https://support.brave.com/hc/en-us/articles/360022973471-What-is-Shields)
and [Ghostery](https://www.ghostery.com/)
)
Note that requests from `localhost` with a restricted token will be blocked unless `localhost` is specifically added to a token's allowed list. To develop locally, we recommend creating a separate token with more permissive URL restrictions.
URL restriction limitations
URL restrictions are a best-effort mitigation technique to prevent your token from being used in unauthorized applications. If you believe your token is being used without consent, [contact Mapbox](https://www.mapbox.com/support)
.
### Add URL restrictions to access tokens[](https://docs.mapbox.com/accounts/ja/guides/tokens/#add-url-restrictions-to-access-tokens "Add URL restrictions to access tokens への直接リンク")
An **allowed URL** is an absolute or partial web address to which a token grants access. If no allowed URLs are provided, the token will work for requests originating from any URL. Depending on your use case, you might need to add `api.mapbox.com` to your access token's allowed list.
There are several URL components that can be combined to make an allowed URL entry.
**Example URL structure:**
`https://a-specific-subdomain.example.com:8000/all/paths?search=foo`
* Protocol is https
* Subdomain is a-specific-subdomain
* Domain is example.com
* Port is 8000
* Path is /all/paths
* Search with query string parameters is ?search=foo
**Valid URL formats**:
* Domain only: `mapbox.com`
* Domain with port: `mapbox.com:2019`
* Protocol and domain: `http://mapbox.com`
* Subdomain: `docs.mapbox.com`
* Domain with path: `mapbox.com/help/getting-started/access-tokens`
* Domain with query parameter: `mapbox.com/?page=1`
**Matching rules:**
* Only a domain is required for the URL restriction
* Protocol, subdomain, port, path, and search with query parameters are optional.
* Paths are case sensitive.
* If a port is not provided, ports 80 and 443 are allowed by default.
### Example scenarios[](https://docs.mapbox.com/accounts/ja/guides/tokens/#example-scenarios "Example scenarios への直接リンク")
Subdomains of any allowed URLs are also allowed:
* `http://example.com` also authorizes `http://www.example.com`
* `http://example.com` also authorizes `http://www.production.example.com`
* `http://example.com` also authorizes `http://www.subdomain2.production.example.com`
Subpaths of an allowed path are also allowed. Paths are case-sensitive:
* `http://example.com` also authorizes `http://example.com/anything/else`
* `http://example.com/path` also authorizes `http://example.com/path/more`
* `http://example.com/path` does not authorize `http://example.com/another/path`
* `http://example.com/path` does not authorize `http://example.com/Path`
If a protocol is specified it must be matched:
* `http://example.com` does not authorize `https://example.com`
If no protocol is specified, then any protocol is acceptable:
* example.com also authorizes `http://example.com` and `https://example.com`
### Troubleshooting URL restrictions[](https://docs.mapbox.com/accounts/ja/guides/tokens/#troubleshooting-url-restrictions "Troubleshooting URL restrictions への直接リンク")
**Why don't all versions of Mapbox GL JS support URL restrictions?**
Requests from versions of Mapbox GL JS less than [`0.53.1`](https://github.com/mapbox/mapbox-gl-js/blob/master/CHANGELOG.md#0531)
can be denied because those requests may not include [referer headers](https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Referer)
. If the account's Statistics page shows ["not set"](https://docs.mapbox.com/accounts/ja/guides/statistics/#not-set-and-other-values)
, upgrade GL JS versions before adding URL restrictions to an access token.
**What steps can I take if my URL restrictions aren't working, and I don't know why?**
There are a few troubleshooting steps you can take to try and resolve common issues:
1. **Mitigate caching**. Try your request in an incognito browser or on another machine, as either your device and/or the Mapbox infrastructure may have cached the response to requests made before URL restrictions were added to the token. Note that not all Mapbox services cache requests for the same length of time.
2. **Confirm requests include a referer header that matches your allowed URLs**. Open your browser's developer tools and `inspect` the requests in the network tab. Look to make sure the referer header of the live requests matches the URL that you have added to your tokens allowed list. If the request does not have a referer header (it's blank), requests from that URL with a restricted token will return `403: forbidden`. Review the Mapbox GL JS [Referrer policy recommendations](https://docs.mapbox.com/mapbox-gl-js/ja/api/#referrer-policies)
.
3. **Check the website's Content Security Policy (CSP)**. Review the website's [Content Security Policy (CSP)](https://developer.mozilla.org/en-US/docs/Web/HTTP/CSP)
and the Mapbox GL JS [CSP recommendations](https://docs.mapbox.com/mapbox-gl-js/ja/api/#csp-directives)
. A strict CSP could be stripping the referer headers from requests, which would result in a response of `403:forbidden`.
4. **Verify allowed URLs don't contain unsupported characters**. Check the strings you have added to the token's allowed list for wildcard characters and/or IP addresses, which are not supported.
5. **Add api.mapbox.com as an allowedURL**. Depending on the use case, you might need to add `api.mapbox.com` to your access token's allowed list. For example, if you are generating a URL with the Mapbox Studio [Share Button](https://docs.mapbox.com/studio-manual/ja/guides/publish-your-style/#share-button)
or using an iFrame that points to `api.mapbox.com`, with a restricted token, you should include `api.mapbox.com` on the token's allowed list.
**If I cannot resolve my issue, what information should I include in my support request?**
We're happy to [help with your questions](https://support.mapbox.com/hc/en-us/requests/new?ticket_form_id=360000279191)
. We can provide the most prompt resolution when you include the following information with your request:
* Account ID or registered email address
* Token name or ID
* Browser(s) and versions
* Full failing API request (if possible)
* Screenshot of a failing request, including the referer header of the request (with developer tools / inspect)
* Description of expected behavior, actual behavior, and things you have tried to mediate the situation
We'll try to diagnose the issue and provide tips that help you produce the desired behavior.
この page は役に立ちましたか?はいいいえ
---
# Pricing by products | Accounts and pricing | Mapbox
[Skip to main content](https://docs.mapbox.com/accounts/guides/pricing/#__docusaurus_skipToContent_fallback)
This guide will walk you through which line items match up to some typical applications of:
* [Web maps using older library versions](https://docs.mapbox.com/accounts/guides/pricing/#web-maps-using-older-library-versions)
* [Mobile applications using older SDK versions](https://docs.mapbox.com/accounts/guides/pricing/#mobile-applications-using-older-sdk-versions)
* [Web services APIs](https://docs.mapbox.com/accounts/guides/pricing/#web-services-apis)
* [Hybrid frameworks](https://docs.mapbox.com/accounts/guides/pricing/#hybrid-frameworks)
* [Third-party tools](https://docs.mapbox.com/accounts/guides/pricing/#third-party-tools)
Not included in this guide
This page does not include the number of units included in the free tier, the exact cost per billable unit, or volume-based discounts. For this information, see the [pricing page](https://www.mapbox.com/pricing/)
.
Web maps using older library versions[](https://docs.mapbox.com/accounts/guides/pricing/#web-maps-using-older-library-versions "Direct link to Web maps using older library versions")
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Pricing for web map usage is based on API requests (i.e., **tile requests**), sessions (i.e., **map loads**) or monthly users (i.e., [**seats**](https://docs.mapbox.com/gl-js-seats/)
). The pricing method that applies to your application depends on which product you are using, and in some cases, which _version_ of that product. These are the libraries, tools, and versions that are included in this section:
* [Mapbox GL JS < v1.0.0](https://docs.mapbox.com/accounts/guides/pricing/#mapbox-gl-js--v100)
* [Leaflet](https://docs.mapbox.com/accounts/guides/pricing/#leaflet)
For pricing information relating to Mapbox GL JS v1.0.0 and higher, see the [current product pricing page](https://docs.mapbox.com/mapbox-gl-js/guides/pricing/)
.
### Mapbox GL JS < v1.0.0[](https://docs.mapbox.com/accounts/guides/pricing/#mapbox-gl-js--v100 "Direct link to Mapbox GL JS < v1.0.0")
Overview
* Billed by **tile requests**
* Upgrade to new pricing **by updating your Mapbox GL JS version**
* See rates and discounts per Vector Tiles API request or Raster Tiles API request in the pricing page's **[Maps](https://www.mapbox.com/pricing/#maps)
** section
Web maps using any version of Mapbox GL JS before v1.0.0 are billed by **tile requests**. There are two types of tile requests made from Mapbox GL JS:
* **Vector Tiles API requests** for any tiles from vector tilesets including Mapbox-maintained tilesets like [Mapbox Streets](https://docs.mapbox.com/vector-tiles/reference/mapbox-streets-v8/)
or any custom vector tileset uploaded to your Mapbox account.
* **Raster Tiles API requests** for any tiles from raster tilesets including Mapbox-maintained tilesets like [Mapbox Satellite](https://docs.mapbox.com/help/glossary/mapbox-satellite/)
or any custom raster tileset uploaded to your Mapbox account.
There are a few key differences between this tile-based pricing and the map load pricing used by higher versions of Mapbox GL JS, including:
* **Map interaction**: The more the user interacts with the map, the more tiles are requested. Interact with the map in the demo below to see the relationship between user interaction and the number of tiles requested. (In map load based pricing, it counts as one map load regardless of how much the user interacts with the map.)
* **Composite sources vs. non-composite sources**: You can combine any Mapbox style with a Mapbox-maintained tileset, like [Terrain v2](https://docs.mapbox.com/vector-tiles/reference/mapbox-terrain-v2/)
or [Traffic v1](https://docs.mapbox.com/vector-tiles/reference/mapbox-traffic-v1/)
, or tilesets that you upload to Mapbox Studio. Sources added on the client _will not be composited_ so every tile from each vector source will be requested separately, counting toward total tile requests. You can composite vector tile sources in Mapbox Studio to reduce the number of tiles that are requested.
* **Vector tiles vs. raster tiles**: As described above, vector tiles and raster tiles are counted and billed separately.
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### Leaflet[](https://docs.mapbox.com/accounts/guides/pricing/#leaflet "Direct link to Leaflet")
Overview
* Billed by **tile requests**
* See rates and discounts per Static Tiles API request or Raster Tiles API request in the pricing page's **[Maps](https://www.mapbox.com/pricing/#maps)
** section
If you are using Leaflet with Mapbox-hosted map tiles, usage is determined by **tile requests**. Leaflet applications display raster tiles, but there are two different kinds of tile requests you may be making: Static Tiles API requests or Raster Tiles API requests.
#### Raster tiles from Mapbox GL styles[](https://docs.mapbox.com/accounts/guides/pricing/#raster-tiles-from-mapbox-gl-styles "Direct link to Raster tiles from Mapbox GL styles")
If you are using a Mapbox GL map style (using a [style URL](https://docs.mapbox.com/help/glossary/style-url/)
) via [`L.tileLayer`](https://leafletjs.com/reference.html#tilelayer)
, you are requesting map tiles from the [**Static Tiles API**](https://docs.mapbox.com/api/maps/#static-tiles)
, which takes GL-based styles and renders raster tiles.
The example below uses a GL-based style, `mapbox://styles/mapbox/streets-v12`, with Leaflet. Each tile has a red border to help you see how many are required to display the map you see on the screen.
var map = L.map('map') .setView([38.8929, -77.0252], 14) .addLayer( L.tileLayer( 'https://api.mapbox.com/styles/v1/mapbox/streets-v12/tiles/256/{z}/{x}/{y}?access_token=YOUR_MAPBOX_ACCESS_TOKEN', { maxZoom: 19, attribution: '© OpenStreetMap © Mapbox Improve this map' } ) );
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#### Raster tiles from raster tilesets[](https://docs.mapbox.com/accounts/guides/pricing/#raster-tiles-from-raster-tilesets "Direct link to Raster tiles from raster tilesets")
If you are setting the map style via a raster tileset's [tileset ID](https://docs.mapbox.com/help/glossary/tileset-id/)
, you are requesting map tiles from the [**Raster Tiles API**](https://docs.mapbox.com/api/maps/#raster-tiles)
. Raster tiles can be satellite imagery or another raster data source.
The example below uses the raster tileset, `mapbox.satellite`, with Leaflet. Each tile has a red border to help you see how many are required to display the map you see on the screen.
var map = L.map('map').setView([51.505, -0.09], 13);L.tileLayer('https://api.mapbox.com/styles/v1/mapbox/satellite-streets-v12/tiles/256/{z}/{x}/{y}?access_token=YOUR_MAPBOX_ACCESS_TOKEN', { maxZoom: 19, attribution: '© OpenStreetMap © Mapbox Improve this map' } ).addTo(map);
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Mobile applications using older SDK versions[](https://docs.mapbox.com/accounts/guides/pricing/#mobile-applications-using-older-sdk-versions "Direct link to Mobile applications using older SDK versions")
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Pricing for mobile applications is either based on **monthly active users (MAUs)** or **tile requests**. The pricing method that applies to your application depends on which product you are using, and in some cases, the version of that product.
**[MAUs](https://docs.mapbox.com/help/glossary/monthly-active-users/)
** are users that accessed Mapbox services within your applications during a given month. The month-long period aligns with your [billing period](https://docs.mapbox.com/accounts/guides/invoices/#billing-period)
, which is likely _not_ aligned with calendar months.
This guide does not include the number of units included in the free tier, the exact cost per billable unit, or volume-based discounts for each service. For this information, [see the pricing page](https://www.mapbox.com/pricing/#session-user-pricing)
.
These are the SDKs and versions that are included in this section:
* [Maps SDK for iOS and Android](https://docs.mapbox.com/accounts/guides/pricing/#maps-sdk-for-ios-and-android)
* [Navigation SDK for iOS and Android](https://docs.mapbox.com/accounts/guides/pricing/#navigation-sdk-for-ios-and-android)
* [Maps SDK for Unity](https://docs.mapbox.com/accounts/guides/pricing/#maps-sdk-for-unity)
### Maps SDK for iOS and Android[](https://docs.mapbox.com/accounts/guides/pricing/#maps-sdk-for-ios-and-android "Direct link to Maps SDK for iOS and Android")
Applications built with the Mapbox Maps SDK are billed based on [**monthly active users**](https://docs.mapbox.com/help/glossary/monthly-active-users/)
(MAUs). The MAU line item shown in your invoice will vary based on the version of the Maps SDK you are using. This guide discusses pricing for older versions of the Maps SDK (less than v5.0.0 for iOS or less than v8.0.0 for Android), which are billed by \_Legacy SDKs for mobile MAUs\*.
For pricing information about more recent versions of the Maps SDK, which are billed by _Maps SDKs for mobile MAUs_, see the product documentation for the [Maps SDK for iOS](https://docs.mapbox.com/ios/maps/guides/pricing/)
(v5.0.0 and higher) and the [Maps SDK for Android](https://docs.mapbox.com/android/maps/guides/pricing/)
(v8.0.0 and higher).
Overview
* Billed by **Legacy SDKs for mobile MAUs**
* Upgrade to new pricing **by updating your Maps SDK version**
* See rates and discounts per Maps MAUs in the pricing page's **[Session & user pricing](https://www.mapbox.com/pricing/#mapsmaus)
** section
The free tier and cost per _Legacy SDKs for mobile MAU_ is equal to the free tier and cost for _Maps SDK for mobile MAUs_. To see the number of MAUs included in the free tier and the cost per MAU beyond the free tier, see the [Maps SDK for mobile section of our pricing page](https://www.mapbox.com/pricing/#mapsmaus)
.
### Navigation SDK for iOS and Android[](https://docs.mapbox.com/accounts/guides/pricing/#navigation-sdk-for-ios-and-android "Direct link to Navigation SDK for iOS and Android")
Applications built with the Mapbox Navigation SDK are billed based on [**monthly active users**](https://docs.mapbox.com/help/glossary/monthly-active-users/)
(MAUs). The MAU line items shown in your invoices will vary based on the version of the Navigation SDK you are using. This guide discusses pricing for older versions of the Navigation SDK, which are billed either by _Maps SDKs for mobile MAUs_ and _Directions API requests_, or _Legacy SDKs for mobile MAUs_, _Directions API requests_, and _Vector Tiles API requests_.
For pricing information about more recent versions of the Navigation SDK, which are billed by _Navigation SDK MAUs_, see the product documentation for the [Navigation SDK for iOS](https://docs.mapbox.com/ios/navigation/guides/pricing/)
(v1.0.0 and higher) and the [Navigation SDK for Android](https://docs.mapbox.com/android/navigation/guides/pricing/)
(v1.0.0).
#### Maps SDKs for mobile MAUs + Directions API requests[](https://docs.mapbox.com/accounts/guides/pricing/#maps-sdks-for-mobile-maus--directions-api-requests "Direct link to Maps SDKs for mobile MAUs + Directions API requests")
Overview
* Billed by **Maps SDKs for mobile MAUs + Directions API requests**
* Upgrade to new pricing **by updating your Navigation SDK version**
This line item applies to the following versions of the Navigation SDK:
* **Android: 0.41.0 to 0.42.x**
* **iOS: 0.36.0 to 0.40.x**
Applications built with these versions are billed based on a combination of [**monthly active users**](https://docs.mapbox.com/help/glossary/monthly-active-users/)
(specifically "Maps SDKs for mobile" MAUs) and **Directions API requests**. Maps SDKs for mobile MAUs include Vector Tiles API and Raster Tiles API requests. Directions API requests will appear as a separate line item in your monthly invoice.
To see the number of MAUs and requests included in the free tier and the cost per MAU or request beyond the free tier, see:
* [Maps SDKs for mobile section of our pricing page](https://www.mapbox.com/pricing/#mapsmaus)
* [Directions API section of our pricing page](https://www.mapbox.com/pricing/#directions)
#### Legacy SDKs for mobile MAUs + Directions API requests + Vector Tiles API requests[](https://docs.mapbox.com/accounts/guides/pricing/#legacy-sdks-for-mobile-maus--directions-api-requests--vector-tiles-api-requests "Direct link to Legacy SDKs for mobile MAUs + Directions API requests + Vector Tiles API requests")
Overview
* Billed by **Legacy SDK MAUs + Directions API requests + Vector Tiles API requests**
* Upgrade to new pricing **by updating your Navigation SDK version**
This line item applies to the following versions of the Navigation SDK:
* **Android: less than 0.41.0**
* **iOS: less than 0.36.0**
Applications built with these versions are billed based on a combination of [**monthly active users**](https://docs.mapbox.com/help/glossary/monthly-active-users/)
(specifically "Legacy SDKs for mobile" MAUs), **Directions API requests**, and **Vector Tile API requests**. Legacy versions of the Navigation SDKs billed by Legacy SDKs for mobile MAUs do not include Vector Tiles API, Raster Tiles API requests, and Directions API requests - those will appear as separate line items in your monthly invoice.
Cost per Legacy SDKs for mobile MAU
The free tier and cost per _Legacy SDKs for mobile MAU_ is equal to the free tier and cost for **Maps SDK for mobile MAUs** as listed on our [pricing page](https://www.mapbox.com/pricing/#session-user-pricing)
.
To see the number of MAUs and requests included in the free tier and the cost per MAU or request beyond the free tier, see:
* [Maps SDKs for mobile section of our pricing page](https://www.mapbox.com/pricing/#mapsmaus)
(equivalent to Legacy SDK for mobile rates and tiers)
* [Directions API section of our pricing page](https://www.mapbox.com/pricing/#directions)
* [Vector Tiles API section of our pricing page](https://www.mapbox.com/pricing/#vectortile)
### Maps SDK for Unity[](https://docs.mapbox.com/accounts/guides/pricing/#maps-sdk-for-unity "Direct link to Maps SDK for Unity")
Overview
* Billed by **Maps SDK for Unity MAUs or Legacy SDKs for mobile MAUs**
* Upgrade to new pricing **by updating your Maps SDK for Unity version**
* See rates and discounts per Maps SDK for Unity MAUs in the pricing page's **[Maps SDK for Unity](https://www.mapbox.com/pricing/#unitymaus)
** section
Applications built with the [Mapbox Maps SDK for Unity](https://docs.mapbox.com/unity/maps/guides/)
are billed based on [**monthly active users**](https://docs.mapbox.com/help/glossary/monthly-active-users/)
. For more details, see the [Maps SDK for Unity pricing documentation](https://docs.mapbox.com/unity/maps/guides/pricing/)
.
Web services APIs[](https://docs.mapbox.com/accounts/guides/pricing/#web-services-apis "Direct link to Web services APIs")
----------------------------------------------------------------------------------------------------------------------------
### Maps-related APIs[](https://docs.mapbox.com/accounts/guides/pricing/#maps-related-apis "Direct link to Maps-related APIs")
Your use of Maps-related APIs is measured in **tile requests**, **processing and hosting events**, or **API requests**.
#### Tile requests[](https://docs.mapbox.com/accounts/guides/pricing/#tile-requests "Direct link to Tile requests")
Use of the Vector Tiles API and the Raster Tiles API is measured in **tile requests**. For more information, see the relevant API documentation:
* [Vector Tiles API](https://docs.mapbox.com/api/maps/vector-tiles/#vector-tiles-api-pricing)
* [Raster Tiles API](https://docs.mapbox.com/api/maps/raster-tiles/#raster-tiles-api-pricing)
The Static Tiles API may be billed by tile requests if it is used with _[Leaflet](https://docs.mapbox.com/accounts/guides/pricing/#leaflet)
, a [third-party tool such as ArcGIS or Carto](https://docs.mapbox.com/accounts/guides/pricing/#third-party-tools)
, or a [hybrid framework](https://docs.mapbox.com/accounts/guides/pricing/#hybrid-frameworks)
_. Otherwise, use of the Static Tiles API is billed by [API requests](https://docs.mapbox.com/accounts/guides/pricing/#api-requests)
rather than tile requests.
#### Processing and hosting events[](https://docs.mapbox.com/accounts/guides/pricing/#processing-and-hosting-events "Direct link to Processing and hosting events")
Use of Mapbox Tiling Service (MTS) and the Uploads API is measured in **processing and hosting events**. For more information, see the relevant documentation:
* [Mapbox Tiling Service](https://docs.mapbox.com/mapbox-tiling-service/guides/pricing/)
* [Uploads API](https://docs.mapbox.com/api/maps/uploads/#pricing)
#### API requests[](https://docs.mapbox.com/accounts/guides/pricing/#api-requests "Direct link to API requests")
Use of the Static Images API, the Static Tiles API, and the Tilequery API is measured in **API requests**. For more information, see the relevant API documentation:
* [Static Images API](https://docs.mapbox.com/api/maps/static-images/#static-images-api-pricing)
* [Static Tiles API](https://docs.mapbox.com/api/maps/static-tiles/#static-tiles-api-pricing)
* [Tilequery API](https://docs.mapbox.com/api/maps/tilequery/#tilequery-api-pricing)
#### Mapbox Studio[](https://docs.mapbox.com/accounts/guides/pricing/#mapbox-studio "Direct link to Mapbox Studio")
##### Prints[](https://docs.mapbox.com/accounts/guides/pricing/#prints "Direct link to Prints")
For pricing information about prints created using the Mapbox Studio print panel, see the [Studio Manual](https://docs.mapbox.com/studio-manual/reference/styles/#print-panel)
.
##### Tilesets uploaded in Studio[](https://docs.mapbox.com/accounts/guides/pricing/#tilesets-uploaded-in-studio "Direct link to Tilesets uploaded in Studio")
While Mapbox Studio is powered by the Uploads API to create tilesets, it is subject to usage restrictions and alternative pricing. See the [Studio Manual](https://docs.mapbox.com/studio-manual/reference/tilesets/#pricing)
for pricing details.
### Search-related APIs[](https://docs.mapbox.com/accounts/guides/pricing/#search-related-apis "Direct link to Search-related APIs")
#### Geocoding API[](https://docs.mapbox.com/accounts/guides/pricing/#geocoding-api "Direct link to Geocoding API")
For pricing information for the Geocoding API, which is measured in **API requests**, see the [Geocoding API documentation](https://docs.mapbox.com/api/search/geocoding/#geocoding-api-pricing)
.
### Navigation-related APIs[](https://docs.mapbox.com/accounts/guides/pricing/#navigation-related-apis "Direct link to Navigation-related APIs")
For pricing information for the Navigation-related APIs measured in **API requests**, see the relevant API documentation:
* [Directions API](https://docs.mapbox.com/api/navigation/directions/#directions-api-pricing)
* [Isochrone API](https://docs.mapbox.com/api/navigation/isochrone/#isochrone-api-pricing)
* [Map Matching API](https://docs.mapbox.com/api/navigation/map-matching/#map-matching-api-pricing)
* [Optimization API](https://docs.mapbox.com/api/navigation/optimization/#optimization-api-pricing)
For pricing information for the Matrix API, which is measured in [**elements**](https://docs.mapbox.com/help/glossary/matrix-api-elements/)
, see the [Matrix API documentation](https://docs.mapbox.com/api/navigation/matrix/#matrix-api-pricing)
.
Hybrid frameworks[](https://docs.mapbox.com/accounts/guides/pricing/#hybrid-frameworks "Direct link to Hybrid frameworks")
----------------------------------------------------------------------------------------------------------------------------
Overview
* Billed by **Legacy SDK MAUs or tile requests**
* See rates and discounts per Vector Tiles API request, Raster Tiles API request, or Static Tiles API request in the pricing page's **[Maps](https://www.mapbox.com/pricing/#maps)
** section
Third-party frameworks built from the native Mapbox Mobile SDKs are typically billed based on **monthly active users**. Apps built with other third-party frameworks are billed based on **tile requests**. Below are some examples of popular SDKs and frameworks and whether Mapbox tracks usage through mobile users or tile requests.
| **SDK or framework** | **Legacy SDK MAUs** | **Tile requests** |
| --- | --- | --- |
| [Community-managed Maps SDK for React Native](https://github.com/nitaliano/react-native-mapbox-gl) | check | |
| Cordova + native SDK | check | |
| Xamarin + native SDK | check | |
| Phonegap + Mapbox GL JS | | check |
| Cordova + Mapbox GL JS | | check |
| Mapbox GL JS-based hybrid SDKs | | check |
Cost per Legacy SDKs for mobile MAU
For all products listed above, the free tier and cost per _Legacy SDKs for mobile MAU_ is equal to the free tier and cost for **Maps SDK for mobile MAUs** as listed on our [pricing page](https://www.mapbox.com/pricing/#session-user-pricing)
.
Third-party tools[](https://docs.mapbox.com/accounts/guides/pricing/#third-party-tools "Direct link to Third-party tools")
----------------------------------------------------------------------------------------------------------------------------
Overview
* Billed by **tile requests or Map Loads for Web**
* See rates and discounts per Vector Tiles API request, Static Tiles API request, or Raster Tiles API request in the pricing page's **[Maps](https://www.mapbox.com/pricing/#maps)
** section
Web maps that rely on Mapbox-hosted tiles, but are not served via Mapbox GL JS, are billed by **tile requests**. This includes vector tiles from vector tilesets, GL-based styles rendered as raster tiles, and raster tiles from raster tilesets. The table below includes some popular third-party integrations. _Not all possible third-party tools are included in this list._
| Products | What will appear on your invoice |
| --- | --- |
| FramerX | [Vector Tiles API](https://docs.mapbox.com/api/maps/vector-tiles/#vector-tiles-api-pricing) |
| PowerBI | [Map Loads for Web](https://docs.mapbox.com/help/glossary/map-loads/) |
| Carto with a [style URL](https://docs.mapbox.com/help/glossary/style-url/) | Static Tiles API |
| ArcGIS with a [style URL](https://docs.mapbox.com/help/glossary/style-url/) | Static Tiles API |
| QGIS with a [style URL](https://docs.mapbox.com/help/glossary/style-url/) | Static Tiles API |
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---
# Pricing by products | Accounts and pricing | Mapbox
[メインコンテンツまでスキップ](https://docs.mapbox.com/accounts/ja/guides/pricing/#__docusaurus_skipToContent_fallback)
This guide will walk you through which line items match up to some typical applications of:
* [Web maps using older library versions](https://docs.mapbox.com/accounts/ja/guides/pricing/#web-maps-using-older-library-versions)
* [Mobile applications using older SDK versions](https://docs.mapbox.com/accounts/ja/guides/pricing/#mobile-applications-using-older-sdk-versions)
* [Web services APIs](https://docs.mapbox.com/accounts/ja/guides/pricing/#web-services-apis)
* [Hybrid frameworks](https://docs.mapbox.com/accounts/ja/guides/pricing/#hybrid-frameworks)
* [Third-party tools](https://docs.mapbox.com/accounts/ja/guides/pricing/#third-party-tools)
Not included in this guide
This page does not include the number of units included in the free tier, the exact cost per billable unit, or volume-based discounts. For this information, see the [pricing page](https://www.mapbox.com/pricing/)
.
Web maps using older library versions[](https://docs.mapbox.com/accounts/ja/guides/pricing/#web-maps-using-older-library-versions "Web maps using older library versions への直接リンク")
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Pricing for web map usage is based on API requests (i.e., **tile requests**), sessions (i.e., **map loads**) or monthly users (i.e., [**seats**](https://docs.mapbox.com/ja/gl-js-seats/)
). The pricing method that applies to your application depends on which product you are using, and in some cases, which _version_ of that product. These are the libraries, tools, and versions that are included in this section:
* [Mapbox GL JS < v1.0.0](https://docs.mapbox.com/accounts/ja/guides/pricing/#mapbox-gl-js--v100)
* [Leaflet](https://docs.mapbox.com/accounts/ja/guides/pricing/#leaflet)
For pricing information relating to Mapbox GL JS v1.0.0 and higher, see the [current product pricing page](https://docs.mapbox.com/mapbox-gl-js/ja/guides/pricing/)
.
### Mapbox GL JS < v1.0.0[](https://docs.mapbox.com/accounts/ja/guides/pricing/#mapbox-gl-js--v100 "Mapbox GL JS < v1.0.0 への直接リンク")
Overview
* Billed by **tile requests**
* Upgrade to new pricing **by updating your Mapbox GL JS version**
* See rates and discounts per Vector Tiles API request or Raster Tiles API request in the pricing page's **[Maps](https://www.mapbox.com/pricing/#maps)
** section
Web maps using any version of Mapbox GL JS before v1.0.0 are billed by **tile requests**. There are two types of tile requests made from Mapbox GL JS:
* **Vector Tiles API requests** for any tiles from vector tilesets including Mapbox-maintained tilesets like [Mapbox Streets](https://docs.mapbox.com/ja/vector-tiles/reference/mapbox-streets-v8/)
or any custom vector tileset uploaded to your Mapbox account.
* **Raster Tiles API requests** for any tiles from raster tilesets including Mapbox-maintained tilesets like [Mapbox Satellite](https://docs.mapbox.com/help/ja/glossary/mapbox-satellite/)
or any custom raster tileset uploaded to your Mapbox account.
There are a few key differences between this tile-based pricing and the map load pricing used by higher versions of Mapbox GL JS, including:
* **Map interaction**: The more the user interacts with the map, the more tiles are requested. Interact with the map in the demo below to see the relationship between user interaction and the number of tiles requested. (In map load based pricing, it counts as one map load regardless of how much the user interacts with the map.)
* **Composite sources vs. non-composite sources**: You can combine any Mapbox style with a Mapbox-maintained tileset, like [Terrain v2](https://docs.mapbox.com/ja/vector-tiles/reference/mapbox-terrain-v2/)
or [Traffic v1](https://docs.mapbox.com/ja/vector-tiles/reference/mapbox-traffic-v1/)
, or tilesets that you upload to Mapbox Studio. Sources added on the client _will not be composited_ so every tile from each vector source will be requested separately, counting toward total tile requests. You can composite vector tile sources in Mapbox Studio to reduce the number of tiles that are requested.
* **Vector tiles vs. raster tiles**: As described above, vector tiles and raster tiles are counted and billed separately.
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### Leaflet[](https://docs.mapbox.com/accounts/ja/guides/pricing/#leaflet "Leaflet への直接リンク")
Overview
* Billed by **tile requests**
* See rates and discounts per Static Tiles API request or Raster Tiles API request in the pricing page's **[Maps](https://www.mapbox.com/pricing/#maps)
** section
If you are using Leaflet with Mapbox-hosted map tiles, usage is determined by **tile requests**. Leaflet applications display raster tiles, but there are two different kinds of tile requests you may be making: Static Tiles API requests or Raster Tiles API requests.
#### Raster tiles from Mapbox GL styles[](https://docs.mapbox.com/accounts/ja/guides/pricing/#raster-tiles-from-mapbox-gl-styles "Raster tiles from Mapbox GL styles への直接リンク")
If you are using a Mapbox GL map style (using a [style URL](https://docs.mapbox.com/help/ja/glossary/style-url/)
) via [`L.tileLayer`](https://leafletjs.com/reference.html#tilelayer)
, you are requesting map tiles from the [**Static Tiles API**](https://docs.mapbox.com/api/ja/maps/#static-tiles)
, which takes GL-based styles and renders raster tiles.
The example below uses a GL-based style, `mapbox://styles/mapbox/streets-v12`, with Leaflet. Each tile has a red border to help you see how many are required to display the map you see on the screen.
var map = L.map('map') .setView([38.8929, -77.0252], 14) .addLayer( L.tileLayer( 'https://api.mapbox.com/styles/v1/mapbox/streets-v12/tiles/256/{z}/{x}/{y}?access_token=YOUR_MAPBOX_ACCESS_TOKEN', { maxZoom: 19, attribution: '© OpenStreetMap © Mapbox Improve this map' } ) );
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#### Raster tiles from raster tilesets[](https://docs.mapbox.com/accounts/ja/guides/pricing/#raster-tiles-from-raster-tilesets "Raster tiles from raster tilesets への直接リンク")
If you are setting the map style via a raster tileset's [tileset ID](https://docs.mapbox.com/help/ja/glossary/tileset-id/)
, you are requesting map tiles from the [**Raster Tiles API**](https://docs.mapbox.com/api/ja/maps/#raster-tiles)
. Raster tiles can be satellite imagery or another raster data source.
The example below uses the raster tileset, `mapbox.satellite`, with Leaflet. Each tile has a red border to help you see how many are required to display the map you see on the screen.
var map = L.map('map').setView([51.505, -0.09], 13);L.tileLayer('https://api.mapbox.com/styles/v1/mapbox/satellite-streets-v12/tiles/256/{z}/{x}/{y}?access_token=YOUR_MAPBOX_ACCESS_TOKEN', { maxZoom: 19, attribution: '© OpenStreetMap © Mapbox Improve this map' } ).addTo(map);
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Mobile applications using older SDK versions[](https://docs.mapbox.com/accounts/ja/guides/pricing/#mobile-applications-using-older-sdk-versions "Mobile applications using older SDK versions への直接リンク")
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Pricing for mobile applications is either based on **monthly active users (MAUs)** or **tile requests**. The pricing method that applies to your application depends on which product you are using, and in some cases, the version of that product.
**[MAUs](https://docs.mapbox.com/help/ja/glossary/monthly-active-users/)
** are users that accessed Mapbox services within your applications during a given month. The month-long period aligns with your [billing period](https://docs.mapbox.com/accounts/ja/guides/invoices/#billing-period)
, which is likely _not_ aligned with calendar months.
This guide does not include the number of units included in the free tier, the exact cost per billable unit, or volume-based discounts for each service. For this information, [see the pricing page](https://www.mapbox.com/pricing/#session-user-pricing)
.
These are the SDKs and versions that are included in this section:
* [Maps SDK for iOS and Android](https://docs.mapbox.com/accounts/ja/guides/pricing/#maps-sdk-for-ios-and-android)
* [Navigation SDK for iOS and Android](https://docs.mapbox.com/accounts/ja/guides/pricing/#navigation-sdk-for-ios-and-android)
* [Maps SDK for Unity](https://docs.mapbox.com/accounts/ja/guides/pricing/#maps-sdk-for-unity)
### Maps SDK for iOS and Android[](https://docs.mapbox.com/accounts/ja/guides/pricing/#maps-sdk-for-ios-and-android "Maps SDK for iOS and Android への直接リンク")
Applications built with the Mapbox Maps SDK are billed based on [**monthly active users**](https://docs.mapbox.com/help/ja/glossary/monthly-active-users/)
(MAUs). The MAU line item shown in your invoice will vary based on the version of the Maps SDK you are using. This guide discusses pricing for older versions of the Maps SDK (less than v5.0.0 for iOS or less than v8.0.0 for Android), which are billed by \_Legacy SDKs for mobile MAUs\*.
For pricing information about more recent versions of the Maps SDK, which are billed by _Maps SDKs for mobile MAUs_, see the product documentation for the [Maps SDK for iOS](https://docs.mapbox.com/ios/ja/maps/guides/pricing/)
(v5.0.0 and higher) and the [Maps SDK for Android](https://docs.mapbox.com/android/ja/maps/guides/pricing/)
(v8.0.0 and higher).
Overview
* Billed by **Legacy SDKs for mobile MAUs**
* Upgrade to new pricing **by updating your Maps SDK version**
* See rates and discounts per Maps MAUs in the pricing page's **[Session & user pricing](https://www.mapbox.com/pricing/#mapsmaus)
** section
The free tier and cost per _Legacy SDKs for mobile MAU_ is equal to the free tier and cost for _Maps SDK for mobile MAUs_. To see the number of MAUs included in the free tier and the cost per MAU beyond the free tier, see the [Maps SDK for mobile section of our pricing page](https://www.mapbox.com/pricing/#mapsmaus)
.
### Navigation SDK for iOS and Android[](https://docs.mapbox.com/accounts/ja/guides/pricing/#navigation-sdk-for-ios-and-android "Navigation SDK for iOS and Android への直接リンク")
Applications built with the Mapbox Navigation SDK are billed based on [**monthly active users**](https://docs.mapbox.com/help/ja/glossary/monthly-active-users/)
(MAUs). The MAU line items shown in your invoices will vary based on the version of the Navigation SDK you are using. This guide discusses pricing for older versions of the Navigation SDK, which are billed either by _Maps SDKs for mobile MAUs_ and _Directions API requests_, or _Legacy SDKs for mobile MAUs_, _Directions API requests_, and _Vector Tiles API requests_.
For pricing information about more recent versions of the Navigation SDK, which are billed by _Navigation SDK MAUs_, see the product documentation for the [Navigation SDK for iOS](https://docs.mapbox.com/ios/ja/navigation/guides/pricing/)
(v1.0.0 and higher) and the [Navigation SDK for Android](https://docs.mapbox.com/android/ja/navigation/guides/pricing/)
(v1.0.0).
#### Maps SDKs for mobile MAUs + Directions API requests[](https://docs.mapbox.com/accounts/ja/guides/pricing/#maps-sdks-for-mobile-maus--directions-api-requests "Maps SDKs for mobile MAUs + Directions API requests への直接リンク")
Overview
* Billed by **Maps SDKs for mobile MAUs + Directions API requests**
* Upgrade to new pricing **by updating your Navigation SDK version**
This line item applies to the following versions of the Navigation SDK:
* **Android: 0.41.0 to 0.42.x**
* **iOS: 0.36.0 to 0.40.x**
Applications built with these versions are billed based on a combination of [**monthly active users**](https://docs.mapbox.com/help/ja/glossary/monthly-active-users/)
(specifically "Maps SDKs for mobile" MAUs) and **Directions API requests**. Maps SDKs for mobile MAUs include Vector Tiles API and Raster Tiles API requests. Directions API requests will appear as a separate line item in your monthly invoice.
To see the number of MAUs and requests included in the free tier and the cost per MAU or request beyond the free tier, see:
* [Maps SDKs for mobile section of our pricing page](https://www.mapbox.com/pricing/#mapsmaus)
* [Directions API section of our pricing page](https://www.mapbox.com/pricing/#directions)
#### Legacy SDKs for mobile MAUs + Directions API requests + Vector Tiles API requests[](https://docs.mapbox.com/accounts/ja/guides/pricing/#legacy-sdks-for-mobile-maus--directions-api-requests--vector-tiles-api-requests "Legacy SDKs for mobile MAUs + Directions API requests + Vector Tiles API requests への直接リンク")
Overview
* Billed by **Legacy SDK MAUs + Directions API requests + Vector Tiles API requests**
* Upgrade to new pricing **by updating your Navigation SDK version**
This line item applies to the following versions of the Navigation SDK:
* **Android: less than 0.41.0**
* **iOS: less than 0.36.0**
Applications built with these versions are billed based on a combination of [**monthly active users**](https://docs.mapbox.com/help/ja/glossary/monthly-active-users/)
(specifically "Legacy SDKs for mobile" MAUs), **Directions API requests**, and **Vector Tile API requests**. Legacy versions of the Navigation SDKs billed by Legacy SDKs for mobile MAUs do not include Vector Tiles API, Raster Tiles API requests, and Directions API requests - those will appear as separate line items in your monthly invoice.
Cost per Legacy SDKs for mobile MAU
The free tier and cost per _Legacy SDKs for mobile MAU_ is equal to the free tier and cost for **Maps SDK for mobile MAUs** as listed on our [pricing page](https://www.mapbox.com/pricing/#session-user-pricing)
.
To see the number of MAUs and requests included in the free tier and the cost per MAU or request beyond the free tier, see:
* [Maps SDKs for mobile section of our pricing page](https://www.mapbox.com/pricing/#mapsmaus)
(equivalent to Legacy SDK for mobile rates and tiers)
* [Directions API section of our pricing page](https://www.mapbox.com/pricing/#directions)
* [Vector Tiles API section of our pricing page](https://www.mapbox.com/pricing/#vectortile)
### Maps SDK for Unity[](https://docs.mapbox.com/accounts/ja/guides/pricing/#maps-sdk-for-unity "Maps SDK for Unity への直接リンク")
Overview
* Billed by **Maps SDK for Unity MAUs or Legacy SDKs for mobile MAUs**
* Upgrade to new pricing **by updating your Maps SDK for Unity version**
* See rates and discounts per Maps SDK for Unity MAUs in the pricing page's **[Maps SDK for Unity](https://www.mapbox.com/pricing/#unitymaus)
** section
Applications built with the [Mapbox Maps SDK for Unity](https://docs.mapbox.com/ja/unity/maps/guides/)
are billed based on [**monthly active users**](https://docs.mapbox.com/help/ja/glossary/monthly-active-users/)
. For more details, see the [Maps SDK for Unity pricing documentation](https://docs.mapbox.com/ja/unity/maps/guides/pricing/)
.
Web services APIs[](https://docs.mapbox.com/accounts/ja/guides/pricing/#web-services-apis "Web services APIs への直接リンク")
------------------------------------------------------------------------------------------------------------------------
### Maps-related APIs[](https://docs.mapbox.com/accounts/ja/guides/pricing/#maps-related-apis "Maps-related APIs への直接リンク")
Your use of Maps-related APIs is measured in **tile requests**, **processing and hosting events**, or **API requests**.
#### Tile requests[](https://docs.mapbox.com/accounts/ja/guides/pricing/#tile-requests "Tile requests への直接リンク")
Use of the Vector Tiles API and the Raster Tiles API is measured in **tile requests**. For more information, see the relevant API documentation:
* [Vector Tiles API](https://docs.mapbox.com/api/ja/maps/vector-tiles/#vector-tiles-api-pricing)
* [Raster Tiles API](https://docs.mapbox.com/api/ja/maps/raster-tiles/#raster-tiles-api-pricing)
The Static Tiles API may be billed by tile requests if it is used with _[Leaflet](https://docs.mapbox.com/accounts/ja/guides/pricing/#leaflet)
, a [third-party tool such as ArcGIS or Carto](https://docs.mapbox.com/accounts/ja/guides/pricing/#third-party-tools)
, or a [hybrid framework](https://docs.mapbox.com/accounts/ja/guides/pricing/#hybrid-frameworks)
_. Otherwise, use of the Static Tiles API is billed by [API requests](https://docs.mapbox.com/accounts/ja/guides/pricing/#api-requests)
rather than tile requests.
#### Processing and hosting events[](https://docs.mapbox.com/accounts/ja/guides/pricing/#processing-and-hosting-events "Processing and hosting events への直接リンク")
Use of Mapbox Tiling Service (MTS) and the Uploads API is measured in **processing and hosting events**. For more information, see the relevant documentation:
* [Mapbox Tiling Service](https://docs.mapbox.com/mapbox-tiling-service/ja/guides/pricing/)
* [Uploads API](https://docs.mapbox.com/api/ja/maps/uploads/#pricing)
#### API requests[](https://docs.mapbox.com/accounts/ja/guides/pricing/#api-requests "API requests への直接リンク")
Use of the Static Images API, the Static Tiles API, and the Tilequery API is measured in **API requests**. For more information, see the relevant API documentation:
* [Static Images API](https://docs.mapbox.com/api/ja/maps/static-images/#static-images-api-pricing)
* [Static Tiles API](https://docs.mapbox.com/api/ja/maps/static-tiles/#static-tiles-api-pricing)
* [Tilequery API](https://docs.mapbox.com/api/ja/maps/tilequery/#tilequery-api-pricing)
#### Mapbox Studio[](https://docs.mapbox.com/accounts/ja/guides/pricing/#mapbox-studio "Mapbox Studio への直接リンク")
##### Prints[](https://docs.mapbox.com/accounts/ja/guides/pricing/#prints "Prints への直接リンク")
For pricing information about prints created using the Mapbox Studio print panel, see the [Studio Manual](https://docs.mapbox.com/studio-manual/ja/reference/styles/#print-panel)
.
##### Tilesets uploaded in Studio[](https://docs.mapbox.com/accounts/ja/guides/pricing/#tilesets-uploaded-in-studio "Tilesets uploaded in Studio への直接リンク")
While Mapbox Studio is powered by the Uploads API to create tilesets, it is subject to usage restrictions and alternative pricing. See the [Studio Manual](https://docs.mapbox.com/studio-manual/ja/reference/tilesets/#pricing)
for pricing details.
### Search-related APIs[](https://docs.mapbox.com/accounts/ja/guides/pricing/#search-related-apis "Search-related APIs への直��接リンク")
#### Geocoding API[](https://docs.mapbox.com/accounts/ja/guides/pricing/#geocoding-api "Geocoding API への直接リンク")
For pricing information for the Geocoding API, which is measured in **API requests**, see the [Geocoding API documentation](https://docs.mapbox.com/api/ja/search/geocoding/#geocoding-api-pricing)
.
### Navigation-related APIs[](https://docs.mapbox.com/accounts/ja/guides/pricing/#navigation-related-apis "Navigation-related APIs への直接リンク")
For pricing information for the Navigation-related APIs measured in **API requests**, see the relevant API documentation:
* [Directions API](https://docs.mapbox.com/api/ja/navigation/directions/#directions-api-pricing)
* [Isochrone API](https://docs.mapbox.com/api/ja/navigation/isochrone/#isochrone-api-pricing)
* [Map Matching API](https://docs.mapbox.com/api/ja/navigation/map-matching/#map-matching-api-pricing)
* [Optimization API](https://docs.mapbox.com/api/ja/navigation/optimization/#optimization-api-pricing)
For pricing information for the Matrix API, which is measured in [**elements**](https://docs.mapbox.com/help/ja/glossary/matrix-api-elements/)
, see the [Matrix API documentation](https://docs.mapbox.com/api/ja/navigation/matrix/#matrix-api-pricing)
.
Hybrid frameworks[](https://docs.mapbox.com/accounts/ja/guides/pricing/#hybrid-frameworks "Hybrid frameworks への直接リンク")
------------------------------------------------------------------------------------------------------------------------
Overview
* Billed by **Legacy SDK MAUs or tile requests**
* See rates and discounts per Vector Tiles API request, Raster Tiles API request, or Static Tiles API request in the pricing page's **[Maps](https://www.mapbox.com/pricing/#maps)
** section
Third-party frameworks built from the native Mapbox Mobile SDKs are typically billed based on **monthly active users**. Apps built with other third-party frameworks are billed based on **tile requests**. Below are some examples of popular SDKs and frameworks and whether Mapbox tracks usage through mobile users or tile requests.
| **SDK or framework** | **Legacy SDK MAUs** | **Tile requests** |
| --- | --- | --- |
| [Community-managed Maps SDK for React Native](https://github.com/nitaliano/react-native-mapbox-gl) | check | |
| Cordova + native SDK | check | |
| Xamarin + native SDK | check | |
| Phonegap + Mapbox GL JS | | check |
| Cordova + Mapbox GL JS | | check |
| Mapbox GL JS-based hybrid SDKs | | check |
Cost per Legacy SDKs for mobile MAU
For all products listed above, the free tier and cost per _Legacy SDKs for mobile MAU_ is equal to the free tier and cost for **Maps SDK for mobile MAUs** as listed on our [pricing page](https://www.mapbox.com/pricing/#session-user-pricing)
.
Third-party tools[](https://docs.mapbox.com/accounts/ja/guides/pricing/#third-party-tools "Third-party tools への直接リンク")
------------------------------------------------------------------------------------------------------------------------
Overview
* Billed by **tile requests or Map Loads for Web**
* See rates and discounts per Vector Tiles API request, Static Tiles API request, or Raster Tiles API request in the pricing page's **[Maps](https://www.mapbox.com/pricing/#maps)
** section
Web maps that rely on Mapbox-hosted tiles, but are not served via Mapbox GL JS, are billed by **tile requests**. This includes vector tiles from vector tilesets, GL-based styles rendered as raster tiles, and raster tiles from raster tilesets. The table below includes some popular third-party integrations. _Not all possible third-party tools are included in this list._
| Products | What will appear on your invoice |
| --- | --- |
| FramerX | [Vector Tiles API](https://docs.mapbox.com/api/ja/maps/vector-tiles/#vector-tiles-api-pricing) |
| PowerBI | [Map Loads for Web](https://docs.mapbox.com/help/ja/glossary/map-loads/) |
| Carto with a [style URL](https://docs.mapbox.com/help/ja/glossary/style-url/) | Static Tiles API |
| ArcGIS with a [style URL](https://docs.mapbox.com/help/ja/glossary/style-url/) | Static Tiles API |
| QGIS with a [style URL](https://docs.mapbox.com/help/ja/glossary/style-url/) | Static Tiles API |
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---
# API Docs
[Skip to main content](https://docs.mapbox.com/api/overview/#__docusaurus_skipToContent_fallback)
---
# API Docs
[Skip to main content](https://docs.mapbox.com/api/search/geocoding-v6/#__docusaurus_skipToContent_fallback)
---
# API Docs
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---
# API Docs
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---
# API Docs
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---
# Accounts service changelog | API Docs | Mapbox
[Skip to main content](https://docs.mapbox.com/api/accounts/changelog/#__docusaurus_skipToContent_fallback)
Tokens API[](https://docs.mapbox.com/api/accounts/changelog/#tokens-api "Direct link to Tokens API")
------------------------------------------------------------------------------------------------------
### March 18, 2019[](https://docs.mapbox.com/api/accounts/changelog/#march-18-2019 "Direct link to March 18, 2019")
* Added documentation for new beta `allowedUrls` property to the [Tokens API](https://docs.mapbox.com/api/accounts/tokens/)
.
### May 2, 2019[](https://docs.mapbox.com/api/accounts/changelog/#may-2-2019 "Direct link to May 2, 2019")
* Updated the [Tokens API](https://docs.mapbox.com/api/accounts/tokens/)
to show that the `allowedUrls` property is in general availability.
### September 27, 2018[](https://docs.mapbox.com/api/accounts/changelog/#september-27-2018 "Direct link to September 27, 2018")
* Updated the examples for the Tokens API to be more informative and user-friendly.
### November 2, 2016[](https://docs.mapbox.com/api/accounts/changelog/#november-2-2016 "Direct link to November 2, 2016")
* Removed preview label for Tokens API.
### September 30, 2016[](https://docs.mapbox.com/api/accounts/changelog/#september-30-2016 "Direct link to September 30, 2016")
* Add Scopes API
* Add temporary tokens to Tokens API
* Note that the Tokens List is paginated
### September 8, 2016[](https://docs.mapbox.com/api/accounts/changelog/#september-8-2016 "Direct link to September 8, 2016")
* Add Tokens API
---
# Autofill events | Mapbox Search JS | Mapbox
[Skip to main content](https://docs.mapbox.com/mapbox-search-js/example/autofill-events/#__docusaurus_skipToContent_fallback)
This example uses [`MapboxAddressAutofill.event:retrieve`](https://docs.mapbox.com/mapbox-search-js/api/web/autofill/#mapboxaddressautofill.event:retrieve)
to populate a [MapboxAddressMinimap](https://docs.mapbox.com/mapbox-search-js/api/web/minimap/#mapboxaddressminimap)
. The minimap will expand to fill its container.
JavaScript
Review your order and shipping details below. This is only an example, so we aren't going to ship anything to you.
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