# Table of Contents - [Unexpected Error for Tipalti/NetSuite Syncs – Tipalti](#unexpected-error-for-tipalti-netsuite-syncs-tipalti) - [Swaarm – Tipalti](#swaarm-tipalti) - [Payment terms – Tipalti](#payment-terms-tipalti) --- # Unexpected Error for Tipalti/NetSuite Syncs – Tipalti ### Articles in this section * [Unexpected Error for Tipalti/NetSuite Syncs](https://help.tipalti.com/hc/en-us/articles/30402122912663-Unexpected-Error-for-Tipalti-NetSuite-Syncs) * [Is there a a way to set a default tax code?](https://help.tipalti.com/hc/en-us/articles/29398818767127-Is-there-a-a-way-to-set-a-default-tax-code) * [Troubleshoot Failed TIN Validation](https://help.tipalti.com/hc/en-us/articles/29398694174231-Troubleshoot-Failed-TIN-Validation) * [I received an error for my payee's company name. What do I do?](https://help.tipalti.com/hc/en-us/articles/29398373921943-I-received-an-error-for-my-payee-s-company-name-What-do-I-do) * [Can I edit the expense accounts on paid bills?](https://help.tipalti.com/hc/en-us/articles/29398278070039-Can-I-edit-the-expense-accounts-on-paid-bills) * [How to approve bills via email | 3 minute read](https://help.tipalti.com/hc/en-us/articles/29308594793879-How-to-approve-bills-via-email-3-minute-read) * [Why was I sent a verification code email for bills?](https://help.tipalti.com/hc/en-us/articles/29308419974679-Why-was-I-sent-a-verification-code-email-for-bills) * [Ensuring Seamless Email Connection to Tipalti](https://help.tipalti.com/hc/en-us/articles/27807816409623-Ensuring-Seamless-Email-Connection-to-Tipalti) * [Retract and Re-Do a Bill for ERP Synchronization](https://help.tipalti.com/hc/en-us/articles/26979625302679-Retract-and-Re-Do-a-Bill-for-ERP-Synchronization) * [Troubleshoot Email Delivery Issues: Registering Your Domain](https://help.tipalti.com/hc/en-us/articles/26564565366295-Troubleshoot-Email-Delivery-Issues-Registering-Your-Domain) [See more](https://help.tipalti.com/hc/en-us/sections/33228019453847-Support-FAQs) We are actively working with NetSuite to identify the root cause and resolution for the data sync issue. NetSuite has advised that customers experiencing this issue should contact their Support team directly, as they are best equipped to resolve it. If NetSuite requires our assistance, the Tipalti team is available to collaborate via email or Zoom. Please let us know how we can support you in the process. To contact NetSuite support, please replace the # symbols with your NetSuite account ID in the following link: [https://**########**.app.netsuite.com/app/center/card.nl?sc=-29&whence=](https://getstarted.tipalti.com/hc/en-us/articles/30402122912663-Unexpected-Error-for-Tipalti-NetSuite-Syncs) When opening the ticket with NetSuite support, please share the following details and edit any bold text. > Description: > Currently multiple payers are experiencing an issue where we are failing to get accounts from NetSuite. > > The flow is as follows: > We send GET request to get accounts > Some pages returns status\_code 200 and in a specific page the request fails and in consistently failed in the same page. > The response is: UNEXPECTED\_ERROR - An unexpected error occurred. (Error ID that shown in SOAP logs: m7sseixp160dm2cvfv3wu) > > 1\. Kindly specify the account ID affected. > The affected account ID is: > **someName - accountId: ** > > 2\. Kindly provide the specific individual who encountered the error and the role used. > somName, and for example specifiy: "The role used for the customers is with full access permissions." (or any other permissions it has) > > 3\. What are the exact steps taken to reproduce the problem? > Send GET request for record type accounts with those parameters: wsdlVersion=v2022\_1\_0, pageSize=200 and then go with the searchID received over the pages. In one of the pages the request will fail with UNEXPECTED\_ERROR. If we continue to next page, we received data and not an error. > > 4\. What is the actual result (Please send a screenshot of the error message, if any.)? > On a specific page we failed with this error: "Bad Request: ERROR|UNEXPECTED\_ERROR|An unexpected error occurred. Error ID: m7pvyvuigekdzw6oyy8e\\" > > 5\. What is the expected result? > The request won't fail and we will get the accounts on this page. > > 6\. When did you first encounter the problem (please specify exact date)? > 2025-02-17 19:19:20:350 (According to timezone GMT). > > 7\. Had this been used successfully before this date? > Yes, till this time we got the data ok. > > 8\. When was it last known to be working? > 2025-02-17 18:59:09:725 (According to timezone GMT) > > 9\. In what environment(s) does it work correctly? (Production, SB, RP or other?) > Dev, Sandbox, and Production (for other payers) > > 10\. Are you aware of any changes done on your end which may have prompted this? > No changes from our side in that domain. > > 11\. Do you currently have a workaround for this? If yes, what is the workaround? If there is a workaround, would it be feasible in the long run? If no, may we know the reason why? > We do not have a workaround. > > 12\. What are the business processes blocked by the concern? > Getting data from the ERP and syncing data to the ERP because accounts are critical for the other record types. > > 13\. Will there be deadlines that might be missed if this issue is not resolved? If yes, please specify exact date and the type of deadline. What are the repercussions should we not be able to meet the set deadline? > **Specifiy here (for example: end of month urgency)** NetSuite may require the Tipalti Clearing Account Number, so please retrieve the details within Tipalti. The details can be verified on NetSuite, but if for any reason NetSuite cannot verify this, please reach out to [Tipalti Support](https://getstarted.tipalti.com/hc/en-us/requests/new) . --- # Swaarm – Tipalti ### Articles in this section * [Swaarm](https://help.tipalti.com/hc/en-us/articles/30607274828311-Swaarm) * [Setup](https://help.tipalti.com/hc/en-us/articles/30607259304983-Setup) * [Payee workflow](https://help.tipalti.com/hc/en-us/articles/30607290664855-Payee-workflow) * [Payments workflow](https://help.tipalti.com/hc/en-us/articles/30607296041239-Payments-workflow) Key benefits ============ Unlock a better way to pay your publishers by using Tipalti's fully integrated solution inside of your Swaarm tracking platform. Tipalti makes paying your publishers easier and smarter: * Automation for all of your global publisher payments * Strengthen your publisher relationships by making payment processing consistent * Handles processing payments to 196 countries, and with 120+ different currencies * Eliminate risk by keeping you in compliance with global regulations and tax codes * Save time by collecting your publisher's necessary accounting details * Helps prevent fraud by checking for suspicious financial activity See the [setup process](https://help.tipalti.com/hc/en-us/articles/30607259304983-Setup) for enabling Tipalti as your global payment processing solution inside Swaarm. * [ZD.4.log-1212665864.zip](https://help.tipalti.com/hc/en-us/article_attachments/32254233472279) 20 KB [Download](https://help.tipalti.com/hc/en-us/article_attachments/32254233472279) --- # Payment terms – Tipalti ### Articles in this section * [Purchase orders](https://help.tipalti.com/hc/en-us/articles/30607301674135-Purchase-orders) * [GRNs](https://help.tipalti.com/hc/en-us/articles/30607278923031-GRNs) * [GL accounts](https://help.tipalti.com/hc/en-us/articles/30710266235031-GL-accounts) * [Custom field values](https://help.tipalti.com/hc/en-us/articles/30607285219223-Custom-field-values) * [Payment terms](https://help.tipalti.com/hc/en-us/articles/30607279069591-Payment-terms) * [Units](https://help.tipalti.com/hc/en-us/articles/30607307025559-Units) * [Tax codes](https://help.tipalti.com/hc/en-us/articles/30607346455831-Tax-codes) * [Payees](https://help.tipalti.com/hc/en-us/articles/30607306883863-Payees) Payment terms template ====================== The following table lists the fields in the payment terms template. All values input to the template are case sensitive. The maximum file size allowed is 20 MB. | Field Display Name | Required? | Description | Field data type | Level | Value Display Names | | --- | --- | --- | --- | --- | --- | | External ID | Yes | The ID of the payment term in the accounting system | String | Header | | | Is default? | No | Indicates if the payment term is the default. When creating or updating terms, if no term in defined as the default, the first term in the list will become the default. Note: If you change the existing default, all payees linked to this default and all new payees will be assigned to the new default. Existing payees on other payment terms will not be affected. | List | Header | * Yes
* No | | Name | Yes | The display name for the payment term in the AP Hub | String | Header | | | Term | Yes | The value of the payment term | Integer | Header | | * [ZD.4.log-1212665864.zip](https://help.tipalti.com/hc/en-us/article_attachments/32254225966999) 20 KB [Download](https://help.tipalti.com/hc/en-us/article_attachments/32254225966999) ---