# Table of Contents - [xAI Grok: What It Is and How To Use It [Tutorial]](#xai-grok-what-it-is-and-how-to-use-it-tutorial-) - [Build Chat and Voice AI Agents Without Code | Voiceflow](#build-chat-and-voice-ai-agents-without-code-voiceflow) - [About Us | Voiceflow](#about-us-voiceflow) - [Agent CMS | Voiceflow](#agent-cms-voiceflow) - [Pathways | A publication by Voiceflow](#pathways-a-publication-by-voiceflow) - [Documentation | Voiceflow](#documentation-voiceflow) - [Demo | Voiceflow](#demo-voiceflow) - [Customer Experience | Voiceflow](#customer-experience-voiceflow) - [Customer Stories | Voiceflow](#customer-stories-voiceflow) - [Conversation Design | Voiceflow](#conversation-design-voiceflow) - [Data Processing Addendum | Voiceflow](#data-processing-addendum-voiceflow) - [Customer Support Automation | Voiceflow](#customer-support-automation-voiceflow) - [Functions | Voiceflow](#functions-voiceflow) - [GDPR Compliance | Voiceflow](#gdpr-compliance-voiceflow) - [Privacy | Voiceflow](#privacy-voiceflow) - [Voiceflow Marketplace | Collections](#voiceflow-marketplace-collections) - [Build advanced AI agents faster than Langchain](#build-advanced-ai-agents-faster-than-langchain) - [Take your Zendesk chatbot to the next level](#take-your-zendesk-chatbot-to-the-next-level) - [Internal Operations | Voiceflow](#internal-operations-voiceflow) - [Knowledge Base & Generative AI | Voiceflow](#knowledge-base-generative-ai-voiceflow) - [Voiceflow Community](#voiceflow-community) - [Platform Overview | Voiceflow](#platform-overview-voiceflow) - [Affiliate Terms](#affiliate-terms) - [Hire an expert](#hire-an-expert) - [Terms | Voiceflow](#terms-voiceflow) - [Revenue Protection | Voiceflow](#revenue-protection-voiceflow) - [Automate contact centers with Voice AI | Voiceflow](#automate-contact-centers-with-voice-ai-voiceflow) - [Tico Demo](#tico-demo) - [Workflows | Voiceflow](#workflows-voiceflow) - [Blog | Voiceflow](#blog-voiceflow) - [Events | Voiceflow](#events-voiceflow) - [Security | Voiceflow](#security-voiceflow) - [6 effective ways to design more impactful conversations | Pathways](#6-effective-ways-to-design-more-impactful-conversations-pathways) - [CXD in 2023: reflections and projections | Pathways](#cxd-in-2023-reflections-and-projections-pathways) - [4 tips for great conversational AI product management | Pathways](#4-tips-for-great-conversational-ai-product-management-pathways) - [15 KPIs for Measuring and Scaling a Generative AI Strategy | Pathways](#15-kpis-for-measuring-and-scaling-a-generative-ai-strategy-pathways) - [4 things you can do with Airtable and conversation design | Pathways](#4-things-you-can-do-with-airtable-and-conversation-design-pathways) - [Find a Voiceflow Expert](#find-a-voiceflow-expert) - [Resources | Voiceflow](#resources-voiceflow) - [AI Agent Boosted a Toronto Clinic’s Monthly Revenue by $50K | Pathways](#ai-agent-boosted-a-toronto-clinic-s-monthly-revenue-by-50k-pathways) - [Become a Voiceflow Expert](#become-a-voiceflow-expert) - [5 principles for good natural language understanding (NLU) design | Pathways](#5-principles-for-good-natural-language-understanding-nlu-design-pathways) - [5 User Personas to Consider in Conversation Design | Pathways](#5-user-personas-to-consider-in-conversation-design-pathways) - [5 tips for better multimodal design | Pathways](#5-tips-for-better-multimodal-design-pathways) - [The 6 major differences between mobile apps and voice apps | Pathways](#the-6-major-differences-between-mobile-apps-and-voice-apps-pathways) - [10 things every voice app should do | Pathways](#10-things-every-voice-app-should-do-pathways) - [A bit of entity advice: Delight your overfillers | Pathways](#a-bit-of-entity-advice-delight-your-overfillers-pathways) - [Announcing Voiceflow's 2020 Community Award winners! | Pathways](#announcing-voiceflow-s-2020-community-award-winners-pathways) - [5 Strategies to Elevate AI-Powered Customer Experiences | Pathways](#5-strategies-to-elevate-ai-powered-customer-experiences-pathways) - [Introducing #VFV2: The next phase of Voiceflow | Pathways](#introducing-vfv2-the-next-phase-of-voiceflow-pathways) - [A quick guide on integrating Alexa with Microsoft LUIS | Pathways](#a-quick-guide-on-integrating-alexa-with-microsoft-luis-pathways) - [AI Assist: LLMs are now in Voiceflow | Pathways](#ai-assist-llms-are-now-in-voiceflow-pathways) - [Enterprise | Build AI Agents for the Enterprise](#enterprise-build-ai-agents-for-the-enterprise) - [6 ways to build context into your conversation designs | Pathways](#6-ways-to-build-context-into-your-conversation-designs-pathways) - [Automation design: The evolution of conversation design | Pathways](#automation-design-the-evolution-of-conversation-design-pathways) - [Anthropic’s Claude is now in Voiceflow | Pathways](#anthropic-s-claude-is-now-in-voiceflow-pathways) - [AI will kill apps and I can’t wait | Pathways](#ai-will-kill-apps-and-i-can-t-wait-pathways) - [How to create an Alexa skill with GPT-4 and Voiceflow | Pathways](#how-to-create-an-alexa-skill-with-gpt-4-and-voiceflow-pathways) - [5 powerful templates for AI automation agencies | Pathways](#5-powerful-templates-for-ai-automation-agencies-pathways) - [Pricing | Voiceflow](#pricing-voiceflow) - [The art of debugging | Pathways](#the-art-of-debugging-pathways) - [AI Agents for Every Industry](#ai-agents-for-every-industry) - [Voiceflow Apps](#voiceflow-apps) - [5 ways to approach an AI project strategy | Pathways](#5-ways-to-approach-an-ai-project-strategy-pathways) - [5 tips to optimize your LLM intent classification prompts | Pathways](#5-tips-to-optimize-your-llm-intent-classification-prompts-pathways) - [Voiceflow Integrations](#voiceflow-integrations) - [AI Customer Support Software | Build Smart Support with Voiceflow](#ai-customer-support-software-build-smart-support-with-voiceflow) - [AI Call Center Solutions | Voiceflow AI Call Center](#ai-call-center-solutions-voiceflow-ai-call-center) - [AI Agents for Business | Voiceflow Use Cases & Builds](#ai-agents-for-business-voiceflow-use-cases-builds) - [AI Agent Builder | Create Intelligent AI Agents | Voiceflow](#ai-agent-builder-create-intelligent-ai-agents-voiceflow) - [AI Lead Generation Tools | Voiceflow AI Lead Generation](#ai-lead-generation-tools-voiceflow-ai-lead-generation) - [AI Chatbot Builder | Voiceflow AI Chatbot Platform](#ai-chatbot-builder-voiceflow-ai-chatbot-platform) - [AI Voice Agent Platform | Build Conversational Voice AI](#ai-voice-agent-platform-build-conversational-voice-ai) - [Cathy Pearl on all things conversation design | Pathways](#cathy-pearl-on-all-things-conversation-design-pathways) - [Voiceflow Templates](#voiceflow-templates) - [The evolution and outlook of voice user interfaces | Pathways](#the-evolution-and-outlook-of-voice-user-interfaces-pathways) - [Contributors Content](#contributors-content) - [AI agent builder for agencies](#ai-agent-builder-for-agencies) - [AI Phone Answering System | Voiceflow AI Phone Answering](#ai-phone-answering-system-voiceflow-ai-phone-answering) - [Automating 70% of customer support for 90+ products: How AI automation transformed Trilogy | Pathways](#automating-70-of-customer-support-for-90-products-how-ai-automation-transformed-trilogy-pathways) - [Building a knowledge base with OpenAI, LangChain, OpenSearch, and Unstructured | Pathways](#building-a-knowledge-base-with-openai-langchain-opensearch-and-unstructured-pathways) - [Want to try Claude in your Voiceflow assistant? Here's how | Pathways](#want-to-try-claude-in-your-voiceflow-assistant-here-s-how-pathways) - [Architecting the Future of AI Agents: 5 Flexible Conversation Frameworks You Need | Pathways](#architecting-the-future-of-ai-agents-5-flexible-conversation-frameworks-you-need-pathways) - [Instacart's Ayesha Saleem shares her 5 best conversational AI practices | Pathways](#instacart-s-ayesha-saleem-shares-her-5-best-conversational-ai-practices-pathways) - [Building a virtual agent from scratch? Start here. | Pathways](#building-a-virtual-agent-from-scratch-start-here-pathways) - [Breaking and rebuilding Nike's chatbot | Pathways](#breaking-and-rebuilding-nike-s-chatbot-pathways) - [How we're building Voiceflow’s machine learning platform from scratch | Pathways](#how-we-re-building-voiceflow-s-machine-learning-platform-from-scratch-pathways) - [AI automation on a budget: Getting started with high ROI use cases | Pathways](#ai-automation-on-a-budget-getting-started-with-high-roi-use-cases-pathways) - [Curiosity and conversation beat any best practice | Pathways](#curiosity-and-conversation-beat-any-best-practice-pathways) - [Confessions of a CxD killjoy: Why I think your AI assistant shouldn’t be funny | Pathways](#confessions-of-a-cxd-killjoy-why-i-think-your-ai-assistant-shouldn-t-be-funny-pathways) - [Creating the Voiceflow NLU | Pathways](#creating-the-voiceflow-nlu-pathways) - [How a few PayPal’ers tackled CXD’s most impossible divide | Pathways](#how-a-few-paypal-ers-tackled-cxd-s-most-impossible-divide-pathways) - [From NLU Intents to RAG with Embeddings: Enhancing User Experience | Pathways](#from-nlu-intents-to-rag-with-embeddings-enhancing-user-experience-pathways) - [Conversation design needs a universal language | Pathways](#conversation-design-needs-a-universal-language-pathways) - [3 reasons everyone hates your AI agent (and what you can do about it) | Pathways](#3-reasons-everyone-hates-your-ai-agent-and-what-you-can-do-about-it-pathways) - [Conversational AI has a massive, UX-shaped hole | Pathways](#conversational-ai-has-a-massive-ux-shaped-hole-pathways) - [Behind the hype: How Klarna's customer support agent falls short | Pathways](#behind-the-hype-how-klarna-s-customer-support-agent-falls-short-pathways) - [Conversation design best practices | Pathways](#conversation-design-best-practices-pathways) - [Design conversations to be helpful, not human | Pathways](#design-conversations-to-be-helpful-not-human-pathways) - [Designing conversational bots that fix themselves | Pathways](#designing-conversational-bots-that-fix-themselves-pathways) - [From Hobbits to bots—lessons from Simon Mitchell-Wolf’s journey to CxD | Pathways](#from-hobbits-to-bots-lessons-from-simon-mitchell-wolf-s-journey-to-cxd-pathways) - [Design and prototype production-ready conversational experiences with user personas | Pathways](#design-and-prototype-production-ready-conversational-experiences-with-user-personas-pathways) - [Why the dominant discourse surrounding LLMs needs to change | Pathways](#why-the-dominant-discourse-surrounding-llms-needs-to-change-pathways) - [How eSnipe automated 70% of their help center tickets with an AI-powered search agent | Pathways](#how-esnipe-automated-70-of-their-help-center-tickets-with-an-ai-powered-search-agent-pathways) - [Your CxD center of excellence (and why you don’t need one right now) | Pathways](#your-cxd-center-of-excellence-and-why-you-don-t-need-one-right-now-pathways) - [Experts share 3 expectations about LLMs to set with business stakeholders | Pathways](#experts-share-3-expectations-about-llms-to-set-with-business-stakeholders-pathways) - [Benchmarking hybrid LLM classification systems | Pathways](#benchmarking-hybrid-llm-classification-systems-pathways) - [How to design intelligent conversational interfaces | Pathways](#how-to-design-intelligent-conversational-interfaces-pathways) - [Building your AI agents like products: A blueprint from POC purgatory to production | Pathways](#building-your-ai-agents-like-products-a-blueprint-from-poc-purgatory-to-production-pathways) - [Designing for voice assistants vs. chatbots | Pathways](#designing-for-voice-assistants-vs-chatbots-pathways) - [Flowcharts to Voiceflow: How WooliesX Reinvented Their Conversation Design Workflow | Pathways](#flowcharts-to-voiceflow-how-wooliesx-reinvented-their-conversation-design-workflow-pathways) - [Dialogflow vs. Voiceflow: 3 Core design differences to know before you migrate | Pathways](#dialogflow-vs-voiceflow-3-core-design-differences-to-know-before-you-migrate-pathways) - [How To build a discord bot with Voiceflow | Pathways](#how-to-build-a-discord-bot-with-voiceflow-pathways) - [Crawl, walk, run: 28+ tactics for evolving your AI agent | Pathways](#crawl-walk-run-28-tactics-for-evolving-your-ai-agent-pathways) - [From microbiology to mental health: In conversation with Ebere Wilson | Pathways](#from-microbiology-to-mental-health-in-conversation-with-ebere-wilson-pathways) - [Voiceflow brings visual prototyping & enhanced test navigation to tool | Pathways](#voiceflow-brings-visual-prototyping-enhanced-test-navigation-to-tool-pathways) - [How Rocket Mortgage Accelerated their Team’s Conversation Design Workflow | Pathways](#how-rocket-mortgage-accelerated-their-team-s-conversation-design-workflow-pathways) - [The Five Stages of GenAI Maturity (and How Not to Stall at Stage Two) | Pathways](#the-five-stages-of-genai-maturity-and-how-not-to-stall-at-stage-two-pathways) - [The future of conversational AI | Pathways](#the-future-of-conversational-ai-pathways) - [How I used conversation design to get a job | Pathways](#how-i-used-conversation-design-to-get-a-job-pathways) - [How much do ChatGPT versions affect real world performance? | Pathways](#how-much-do-chatgpt-versions-affect-real-world-performance-pathways) - [Monorepos can help improve your productivity. Here's how | Pathways](#monorepos-can-help-improve-your-productivity-here-s-how-pathways) - [Every app will be a voice app | Pathways](#every-app-will-be-a-voice-app-pathways) - [How to build a Microsoft Teams bot with Voiceflow | Pathways](#how-to-build-a-microsoft-teams-bot-with-voiceflow-pathways) - [How to prove the ROI of conversational AI through buyer journey mapping: framework | Pathways](#how-to-prove-the-roi-of-conversational-ai-through-buyer-journey-mapping-framework-pathways) - [How to create a simple Telegram bot with Voiceflow | Pathways](#how-to-create-a-simple-telegram-bot-with-voiceflow-pathways) - [From Intercom to Voiceflow: How Roam saved 30 hours a week in customer support hours | Pathways](#from-intercom-to-voiceflow-how-roam-saved-30-hours-a-week-in-customer-support-hours-pathways) - [Introducing the Agent step in Voiceflow | Pathways](#introducing-the-agent-step-in-voiceflow-pathways) --- # xAI Grok: What It Is and How To Use It [Tutorial] [![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/69334378a1bbe9950943bbf6_Voiceflow%20Logo%20White.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580188390246e46223a2955_voiceflow-logo-dark-no-shadow.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f7af7b503790c02ef0ecc_voiceflow-logo.svg)](https://www.voiceflow.com/) xAI Grok: What It Is and How To Use It \[Tutorial\] =================================================== Last Updated:  October 28, 2025 **Expert written and reviewed** ![Verify logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/67b75de89f9af25008e47163_Vector.svg) [![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/66578799cba338db3252119d_68747470733a2f2f63646e2e766f696365666c6f772e636f6d2f6173736574732f6c6f676f2e706e67.webp)\ \ Written by\ \ Voiceflow Team](https://www.voiceflow.com/contributors/voiceflow-team) [![](https://cdn.prod.website-files.com/plugins/Basic/assets/placeholder.60f9b1840c.svg)\ \ Reviewed by](https://www.voiceflow.com/blog/grok#) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/68af2b0ebb00ad7e89cf82d7_vf.webp) Reviewed by Voiceflow team If you’ve been active on Twitter (now X), you might’ve heard of Grok and wondered if it’s just another AI chatbot. Elon Musk describes the latest innovation from xAI as the “[ultimate AI](https://www.voiceflow.com/blog/ultimate-ai) assistant, capable of transforming how we interact with technology” and one that can help you “discover the answers to life, the universe, everything.” **So does Grok live up to this bold vision?** In this article, we’ll explore its features, unpack its potential, and understand why it has everyone talking. What is Grok? ------------- **Grok is a chatbot created by Elon Musk’s startup, xAI.** The conversational AI assistant is designed for “serious-and-not-so-serious discussions” and enhances user interactions on Twitter (X). ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/67cef0fd195500ff03d36b2f_667f5fd218134e3c5a8633de_AD_4nXeypuHwpH1FoxRUcDeGvgzRQcrqhlcpeYkj_AINj2qH4Kt4cA7vIWAnYoQVVSxu8UV6OTtktQK411l528x1fsAa52QuAod4PNXbjzArUkUyLQTNLOFXX7jmJ1enPodMkc6vlb6tLFlBAnUUqI4R7SyH8Ec.avif) Grok's answer to "Who is Taylor Swift dating?" xAI has released three versions of Grok so far in 2024: | | | | --- | --- | | Version | Release Date | | Grok-1 | March 17, 2024 | | Grok-1.5 | March 28, 2024 | | Grok-1.5 Vision | April 12, 2024 | Grok AI’s Features ------------------ Grok-1.5V is the first multimodal model that excels in text and visual data processing. Here’s a quick look at what Grok can do. ### Smart conversations with the most up-to-date information Grok’s most unique feature is its access to real-time data from X. This means that Grok can provide the most up-to-date responses by pulling from the latest headlines. ### Grok’s multimodal capabilities Grok-1.5V is the first multimodal model from xAI. It’s capable of processing text and visual information like documents, diagrams, and photographs. It excels in real-world spatial understanding and outperforms other models on the new RealWorldQA benchmark, which tests spatial understanding through various real-life images and contexts. ### Code generation from images Grok can translate visual diagrams into functional code. ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/67cef0fd195500ff03d36b5d_667f601ae70300ee8afe5fa6_AD_4nXeNi707Z0dGb0l28mfecOElm7dSd8WU3s7OuhoAp4QzoBmzG6wzH4Kc5p45QfjDPnoDjhCfPOvVnT24oswJHGWpS0clTjDJu94iM5GKl-7Zr2vGJrF1vt4nhyjq6gC4OSXsd0LMS_bXZgKxdl12vpdVDyQ.avif) ### Great for “not-so-serious” topics and discussions As Elon Musk describes, Grok has “a bit of wit” and a “rebellious streak”. This means that the chatbot can engage in conversations that other chatbots like ChatGPT might avoid, making it more relatable and entertaining. For example, according to TechCrunch, when asked about the best time to listen to Christmas music, Grok cheekily responds, “Whenever the hell you want.” Get the latest AI agent news Join Voiceflow CEO, Braden Ream, as he explores the future of agentic tech in business on the Humans Talking Agents podcast. [Listen Now](https://www.voiceflow.com/podcasts/humans-talking-agents?p=podcastcta) ![Humans Talking Agents podcast cover](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/68ffccd8d41236257528bc07_hta_cover.png) Grok vs. ChatGPT: Key Differences, Strengths, and Weaknesses ------------------------------------------------------------ ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/67cef0fd195500ff03d36b24_667f6019e549ca658aec2558_AD_4nXeQIglRGbKFx8UFflxkB2nYunXGdmtmL_SOJEobywJBzmZHqa3t713TjpcxafJlriPzrxL3W5JEdhlc8R30mZ9zQm8ywimvGE2X1ccfSEUTrvbizKyskNxwRzjcmo_LFelyU2B3Y80Ta3DvwaAN3mPR2aj-.avif) Grok vs. Competitors The RealWorldQA benchmark tests how well question-answering (QA) systems handle real-world questions. It includes everyday, often vague, questions that need complex reasoning. Here’s how Grok-1.5V compares to GPT-4: * **MMMU (Multidisciplinary Reasoning)**: GPT-4 performs slightly better, indicating a stronger ability in diverse subject areas. * **Mathvista (Math)**: Grok-1.5V excels in mathematical reasoning and problem-solving, scoring higher than GPT-4. * **AI2D (Diagrams)**: Grok-1.5V shows superior performance in understanding and interpreting diagrams. * **TextVQA (Text Reading)**: Both models are almost identical in text reading tasks. * **ChartQA (Charts)**: GPT-4V is slightly better at interpreting charts. * **DocVQA (Documents)**: GPT-4V has a higher capability in processing document-based questions. * **RealWorldQA (Real-world Understanding)**: Grok-1.5V excels in real-world spatial reasoning and comprehension. These results show that while GPT-4 has a slight edge in overall multidisciplinary and document tasks, Grok-1.5V is particularly strong in diagram interpretation and real-world understanding, making it highly effective in practical, real-world applications. Grok’s Fun Mode --------------- ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/67cef0fd195500ff03d36b21_667f60197e0f164288e87302_AD_4nXdIbCr1AJju8cPTpt47UG-M5pPKVeiRX5fmM8mFtYHjbICYoHfIXdVTejbcqdV39vz-W5ZBeRHt8Q9aCQ4MBy2N1ADrvX8Q1Kfcwzp8TKew0Fyon5CDvlBOvCQs2FskiV1g1n6cEFbSZ83PFag5olxTPn0D.avif) Grok has two modes, including a Regular Mode and a Fun Mode. Fun Mode adds humor and personality (and sometimes sarcasm) to the AI chatbot’s answers, making them less boring and more lively than other chatbots like ChatGPT. To use Fun Mode, simply activate it in Grok’s settings. How to Get Started with Grok ---------------------------- ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/67cef0fd195500ff03d36b3f_667f6019740177d8be4dfe27_AD_4nXdr_0hyTEOFkssQdxtdgllFRoSfj3lim2uU0tXH0e9birZgUpOeIU889wA9s_pCZEQ86cLw1jHb4nziKuKd1txZ56VNOcSk4ZwmNkWHA2npP0sEb2ltdUocAjRnqtdHCHMfex9gymIwz3VWF8qnvW4Pxn8.avif) Grok is available on X **Grok is available for all of X’s premium subscribers.** Premium subscriptions are paid on a monthly or annual basis on web, iOS, or Android. X’s Pricing in the US is as follows: * Basic: Starts at $3/month or $32/year on web * Premium: Starts at $8/month or $84/year on web * Premium+: Starts at $16/month or $168/year on web How to Access Grok’s API ------------------------ To create an API key for Grok, follow these steps: 1. Open PromptIDE and sign in with your X account. ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/67cef0fd195500ff03d36b45_667f6019da34f341e509f60d_AD_4nXfwh5ElApnM9FqoqgMx0XJc6WAtWf13lKEEnlFxfc-50mynVppxXaMAmxas8c1i0Q-6afTUSaOulUbKe-Auno9tW4JAjax68ASi_NbwhgRDhLlSBKRy0WsSh8GLdVc80pqTw6u1vhr24A6gd6jpbi9bx9HE.avif) 2. Click your username in the top right corner and select “API Keys.” ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/67cef0fd195500ff03d36b4b_667f6019beca45f62a959343_AD_4nXcrgLRQCZowK9U0Zrd_eLsUFHN_zUGnq2X4dNqO7eH7y2ZL8BAbIqeavtQiw8SeP9TNYnLQcvSMmvJbDuu9JTDZPeHLEGciB2WGNINcdkXsyJEadsZECghQ-38elEIkSjZXqN3IdkS2dJkw99qXwNLufNkK.avif) 3. Click “Create API Key,” set necessary access controls (ACLs), and save. ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/67cef0fd195500ff03d36b48_667f601a5b1f925a0cfc1dbe_AD_4nXdAX09AK2gyMxMucAdbtvNKgji7DWSZvxmv_9CzwegmAd-oSYf_aRNsz9YA5DiBWjMfdwsrKyXuC14iYmS_qq_iJidEtxUN8re4o0w-_Hv5GmKt6TonsfKsgE9p6rmiPLeFBywGs9qPvgPKqnJv3qmYPGA.avif) 4. Find your new API key in the list, click the copy button, and use it with the Python SDK. ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/67cef0fd195500ff03d36b42_667f60191c082a1d787b3166_AD_4nXdE_v6C0t_QO62rlVs4kCJe7WnzKCSihiAueAvyEkxR42lThMSkiPKGz2_Wwkc4T0g_UENwPRyDzycah06jGS2IVcSkOzYtsYKuaEBFgrvVtfxvoD2DUk-YPkomhXQn7BPokqdMWoOfmmdMFW-Uv13ezVJF.avif) Create a Custom AI Agent In Less Than 10 Minutes [Join Now—It's Free](https://creator.voiceflow.com/signup?utm_content=grok) [Get started, it’s free](https://creator.voiceflow.com/signup) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6642224fbd43152bc0bda067_Frame%2048096240.webp) ### How to Get Developer Access to Grok? To apply for developer access to Grok’s PromptIDE and API, follow these steps: 1. Go to x.ai and sign in with your X (Twitter) account. 2. After signing in, navigate to your profile settings. 3. Locate and fill out the “Request Access” form within the profile settings. This form will require details about your intended use case and other relevant information. Once your request has been submitted, it will be reviewed. You will receive an email notification regarding the status of your application. Create Your Custom AI Chatbot Today ----------------------------------- Did you know that you can create a custom AI-powered chatbot in less than 10 minutes? **Voiceflow makes it easy to design, prototype, and launch conversational AI chatbots without needing advanced technical (coding) skills. Whether you want to build a chatbot for your personal website or e-commerce shop, we’ve got you covered. Get started today! It’s free.** Frequently Asked Questions -------------------------- ### What future developments can we expect for Grok? Future developments for Grok include enhanced multimodal capabilities, integrating more advanced image and text processing features. We can also anticipate improvements in real-time data processing and interaction efficiency. ### What are the main features of the Grok chatbot? Grok chatbot features multimodal interaction, allowing users to input text and images for sophisticated responses. It also offers real-time access to public posts on X (formerly Twitter), enhancing its conversational relevance. ### Can Grok access real-time information? Yes, Grok can access real-time information, particularly from public posts on X (formerly Twitter). This enables it to provide up-to-date responses based on current events and trends. ### What are the technical specifications of Grok-1? Grok-1 is trained on a diverse range of internet text data up to Q3 2023, with additional datasets curated by human reviewers. [Apply Now](https://creator.voiceflow.com/signup?utm_content=grok) [Create an AI Chatbot Today](https://creator.voiceflow.com/signup?utm_content=grok) Contributor ![Verify logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/67b75de89f9af25008e47163_Vector.svg) Content reviewed by Voiceflow ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/66578799cba338db3252119d_68747470733a2f2f63646e2e766f696365666c6f772e636f6d2f6173736574732f6c6f676f2e706e67.webp) [Voiceflow Team](https://www.voiceflow.com/contributors/voiceflow-team) [https://www.voiceflow.com/](https://www.voiceflow.com/) Create a Custom AI Agent In Less Than 10 Minutes [Join Now—It's Free](https://creator.voiceflow.com/signup?utm_content=grok) [Get started, it’s free](https://creator.voiceflow.com/signup) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6642224fbd43152bc0bda067_Frame%2048096240.webp) This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. Table of Contents [What is Grok?](https://www.voiceflow.com/blog/grok#what-is-grok) [Grok AI’s Features](https://www.voiceflow.com/blog/grok#grok-ais-features) [Grok vs. ChatGPT: Key Differences, Strengths, and Weaknesses](https://www.voiceflow.com/blog/grok#grok-vs-chatgpt-key-differences-strengths-and-weaknesses) [Grok’s Fun Mode](https://www.voiceflow.com/blog/grok#groks-fun-mode) [How to Get Started with Grok](https://www.voiceflow.com/blog/grok#how-to-get-started-with-grok) [How to Access Grok’s API](https://www.voiceflow.com/blog/grok#how-to-access-groks-api) [Create Your Custom AI Chatbot Today](https://www.voiceflow.com/blog/grok#create-your-custom-ai-chatbot-today) [Frequently Asked Questions](https://www.voiceflow.com/blog/grok#frequently-asked-questions) Human-like AI across all channels Use Voiceflow to build human-like agents for chat, voice, and support. Deliver seamless, personalized customer experiences at scale. [Request a demo](https://www.voiceflow.com/demo) Keep Reading ------------ [See all](https://www.voiceflow.com/blog) [AI Platforms\ \ Read Time: \ \ 6\ \  mins\ \ #### Voiceflow: The No.1 AI Chatbot Builder for Conversational Experiences\ \ This article will answer your questions and introduce you to the basics of AI chatbots. You’ll learn how they can benefit your business and discover the best no-code AI chatbo...\ \ All\ \ ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/67cef0f36e42fcc5321069d5_665f4b58664a74547a4d95d2_Chatbot%2520Basics.webp)](https://www.voiceflow.com/blog/ai-chat) [Chatbots\ \ Read Time: \ \ 6\ \  mins\ \ #### Build AI Chatbot Using The #1 Free Chatbot API \[2025\]\ \ In this article, we’ll guide you through everything you need to know about chatbot APIs and show you how fast it is to get a powerful AI-driven chatbot running on your website...\ \ All\ \ ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/67cef0f36e42fcc5321069d5_665f4b58664a74547a4d95d2_Chatbot%2520Basics.webp)](https://www.voiceflow.com/blog/chatbot-api) Get the latest AI agent news ---------------------------- Join Voiceflow CEO, Braden Ream, as he explores the future of agentic tech in business on the Humans Talking Agents podcast. Subscribe You're subscribed. Look out for the next episode in your inbox. Oops! Something went wrong while submitting the form. ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/68fa5a153feb24963a52c6af_Cover1.avif) --- # Build Chat and Voice AI Agents Without Code | Voiceflow [![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/69334378a1bbe9950943bbf6_Voiceflow%20Logo%20White.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580188390246e46223a2955_voiceflow-logo-dark-no-shadow.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f7af7b503790c02ef0ecc_voiceflow-logo.svg)](https://www.voiceflow.com/) Trusted by 4k+ customers building AI agents ![G2 logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/689d00287bf44fe19cfc3025_Icon.svg) 4.8/5 rating ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/689d00287bf44fe19cfc3026_Icon.svg) 200k+ users ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/68fb047bfb7aecd4d3fb5d12_Group%202147234567%20(2)%20(1).png) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/68fb039c4684a8aa5e3d01e3_Group%202147234566%20(1)%20(1).png) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/689d0181e6b2939967527926_682ca163e96c0481b233c30f_682b59e82f75dd4857435e28_Logo-1.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/689d0180d13a58982ad870d9_682ca1544395a962840b0840_682b59e63733fd0cccc4358d_Logo-1.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/689d0180a4a28bead21fbdc3_682ca1711f92d4053fbe5e03_682b59e9c489b1898943e6fc_Logo-1.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/689d01809f98686d51b7e1f3_682ca13fba0e04811ee243a8_682b59e5146f4dbd902ccfb2_Cisco.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/68fafdd1f16f6db3e88fc4f2_Group%202147234565%20(5)%20(1).png) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/689d01804d3234d247e5b193_682ca10a5de4c19fbf0b947d_682b59e381ae7c5b401d7387_Logo-1.svg) AI Agents that talk, type, and help customers like a human ---------------------------------------------------------- Voiceflow is a purpose-built platform for ambitious Product teams to build AI Agents with speed, control, and observability. ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/67d0c9fb8845ff844374a98b_phone%20(2)%20(1).webp) ### Voice Agents for human-like phone calls Design, test and deploy AI-powered voice agents that are fast, human-like, and scalable. ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/67ca3412f778519e57e5aade_Dot-grid%20(1).avif) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/67ca3412f778519e57e5ab0f_grid.webp) ### Chat Agents with deep customization Build Chat Agents with deep capabilities and interface customization. ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/67ca3412f778519e57e5ab04_Template.webp)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/67d0f710b0e425bb51e4bbd9_Group%2010%20(1)%201%20(1).webp) Use cases Start with customer support, then scale across use cases ---------------------------------------------------------- Confidently start with support and scale quickly. ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/66be2f892d03696b9ed7f654_trilogy%20cool%20gray.webp) ### Resolved 70% of support tickets saving $425,000 in 90 days after launch The Trilogy team built a custom AI agent to automate customer support across 90 product lines, automating 70% of Level 1 tickets. [Read case study](https://www.voiceflow.com/blog/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/66a261ebb71aabdd9e5acbb5_Group%2017.webp) ### Sanlam shipped an AI financial copilot 3x faster. It converts leads at 80%. Sanlam built custom guardrails in a regulated industry to make financial services more accessible, all while shipping 3x faster. [Continue Reading](https://www.voiceflow.com/blog/how-sanlam-studios-ai-coach-drives-leads-and-financial-literacy) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/67ca3412f778519e57e5aae7_phone%20(4).avif) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/67ca3412f778519e57e5aaf5_phone%20(3).avif) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/66a261ebb71aabdd9e5acbb5_Group%2017.webp) ### Teams are building AI agents for highly specific voice and chat workflows Learn from other ambitious product teams that are automating interactions across e-commerce, travel, finance, and consumer technology. [Continue Reading](https://www.voiceflow.com/blog/how-roam-saved-30-hours-a-week-in-customer-support-hours) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/66a261ebb71aabdd9e5acbb5_Group%2017.webp) Customers Built for teams big and small to build AI Agents together --------------------------------------------------------- Hear it directly from our customers. [Book a demo](https://www.voiceflow.com/demo) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/669e624bf90f2d153505176c_cisco.webp) "Voiceflow takes the pain out of building powerful AI Agents. Building Agents is very much a "team sport" and Voiceflow makes it fun to work together and build customer facing use-cases and internal AI applications." ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/669e625694736c0c3a21103e_victoralgaze.webp) Victor Algaze Software Engineer ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f95da830fecb69528e17bf_header-logo-1.avif) “Voiceflow is a very versatile tool, combining visual flows with strong API capabilities and also providing a code editor and functions, for developers.” ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f95af63d6e56f261a3cbb1_CIPRIAN.webp) Ciprian Nastase L3 Support AI Engineer ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/66be1b997e46ec9cfb92e7cf_sanlam-logo.webp) "Voiceflow provides us with massive acceleration, enabling us to experiment without fear... Voiceflow allowed us to focus on value-adding activities like orchestration and building a robust, generative conversational architecture." ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/66be1ac0626889d165225cbc_andre-square.webp) Andre Fredericks Chief Operating Officer Integrations Integrate Agents with every app in your stack --------------------------------------------- Extend what your agents can do with developer APIs for data, knowledge & interfaces. [See integrations](https://www.voiceflow.com/integrations) ![homepage graphic image](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/657082bbe92f21106ec01d6c_ascii.svg) ![segment logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65d749782882715a10e2cb8d_segment-icon-2048x2048-3p784z8x%201.svg) {Analytics} Send Analytics Event to Segment Track agent interactions and send to Segment for analysis. [Go to Function](https://www.voiceflow.com/integrations/segment) ![zendesk logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65eb7fb9cd37b24764d4a66b_Zendesk-Emblem-700x394.webp) {CRM} Dynamic Carousel using Zendesk Help Center Articles Ship a dynamic carousel with Zendesk Help Center articles. [Get started](https://www.voiceflow.com/integrations/zendesk) ![salesforce logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65ee19d30d55f0c26e83f718_salesforce-logo%201%20(1).webp) {CRM} Connect with Salesforce Connect your Salesforce to power your agent responses, logic, and analytics. [Get started](https://www.voiceflow.com/integrations/salesforce) ![shopifyplus logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65ee19edff06a331aa31eef8_063e0acb0bb4ea2836b2aeedaee3ddae%201.webp) {ecommerce} Integrate with Shopify Plus Connect your AI agent with a Shopify Plus account to power agent responses and actions. [Get started](https://www.voiceflow.com/integrations/shopify) ![snow logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65ee1ab266cb99503dfec645_SNOW-35164165%201.webp) {Data Warehouse} Send data to Snowflake Connect your Snowflake data warehouse to power your agent responses, logic, and analytics. [Get started](https://www.voiceflow.com/integrations/snowflake) ![sigma logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65ee1a65c4138edbdc9c00a8_1a62cf37-51ac-4bf7-83a1-a7979d8465a7%201%20(1).webp) {Analytics} Analyse performance in Sigma Send agent events to Sigma for visualizing agent performance. [Get started](https://www.voiceflow.com/integrations/sigma) Security Enable every team to build AI Agents, securely ---------------------------------------------- Product teams securely build and deploy advanced AI agents using their approved LLMs alongside customer data and tech stack integrations. [Book a demo](https://www.voiceflow.com/demo) ![graphic image for enterprise section ](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65709d642f518eaea6f25e1d_ascii-2.png) Your AI platform of record Build, scale, and collaborate on AI products in a centralized, secure platform across every team. Get ideas to market fast Accelerate AI product team sprints to ship with speed and quality, while efficiently scaling to new use cases. Avoid vendor lock-in Bet on AI, not single vendors. Agnostically adapt to changing LLM and NLU technologies. Control & customization Build endless API-first data and interface integrations alongside any LLM models with secure guardrails. Trusted by the best in the business ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/68fb047bfb7aecd4d3fb5d12_Group%202147234567%20(2)%20(1).png) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/68fb039c4684a8aa5e3d01e3_Group%202147234566%20(1)%20(1).png) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/689d0181e6b2939967527926_682ca163e96c0481b233c30f_682b59e82f75dd4857435e28_Logo-1.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/689d0180d13a58982ad870d9_682ca1544395a962840b0840_682b59e63733fd0cccc4358d_Logo-1.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/689d0180a4a28bead21fbdc3_682ca1711f92d4053fbe5e03_682b59e9c489b1898943e6fc_Logo-1.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/689d01809f98686d51b7e1f3_682ca13fba0e04811ee243a8_682b59e5146f4dbd902ccfb2_Cisco.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/68fafdd1f16f6db3e88fc4f2_Group%202147234565%20(5)%20(1).png) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/689d01804d3234d247e5b193_682ca10a5de4c19fbf0b947d_682b59e381ae7c5b401d7387_Logo-1.svg) Build AI Agents for customer support and beyond ----------------------------------------------- Ready to explore how Voiceflow can help your team? Let’s talk. [Sign up free](https://creator.voiceflow.com/signup) ![ghraphic](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6570bddffef17da5240c7998_ascii-3.png) ![voiceflow logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/689d00287bf44fe19cfc3044_voiceflow-footer-gradient.svg) --- # About Us | Voiceflow [![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/69334378a1bbe9950943bbf6_Voiceflow%20Logo%20White.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580188390246e46223a2955_voiceflow-logo-dark-no-shadow.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f7af7b503790c02ef0ecc_voiceflow-logo.svg)](https://www.voiceflow.com/) ![team picture](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f98c94628b3399819796df_Screenshot%202024-03-19%20at%209.00.40%20AM.webp) How we started Our story --------- We started building AI agents in 2018 and quickly grew frustrated with the tools to build chatbots. We were stuck choosing between legacy conversational AI platforms, or overly simple customer support chatbot solutions. We believed AI agents could be more than just a means to an end for support automation. AI agents could be a platform for customer interaction at scale the same as websites or mobile apps. We built Voiceflow to provide the best user experience when building advanced AI agents, powered by a flexible developer platform. How it's going Today we serve over 250,000 users and teams ------------------------------------------- Including many of the world's largest companies. ![team-member-picture](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65dc25f1b26a8a7196b938ca_App%20(1).webp) ![team-picture](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65e050b81fd4863df3422da6_App%20(2).webp) The right community makes work better. Conversation designers and developers are shaping the future of communication. They do their best work when they can work together. This is what really drives us: connecting people — in the platform, across teams, within organizations, and most of all, throughout our industry. ![graphic](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65df2481c9076e24df506077_pattern%20(1).svg) 2019 Year founded $35m Investment raised 60 Team members 250,000+ Voiceflow users ![ghraphic-image](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65dc41ab0147fd879567017b_pattern%20(1).webp) Trusted by the best in the business ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ad530e1c51902c418dba0_General%20Motors.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ad56eaaa749efbb5f17bc_AEP.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6fa034196b9c903e9bc4_Allstate%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ad5a84e2611e847ee539b_AXA.svg) 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 in Silicon Valley ------------------------------------------------- ![felicis-ventures-logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65e6caa4aea690ee184c63e2_Frame%2048096221.svg) Felicis Ventures Aydin Senkut, Founder ![craft-logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65e6ca9263e479892e93cf42_Frame%2048096221.svg) Craft Ventures Mike Marg, Partner ![google-logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65e6ca917c457df0f834cdd1_Frame%2048096221-1.svg) Google Google Assistant Fund ![true-ventures-logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65e6ca91a1c8303bd0dbd466_Frame%2048096221-3.svg) True Ventures Tony Conrad, Partner ![ripple-logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65e6ca91ddc6b5a7a2429708_Frame%2048096221-2.svg) Ripple Ventures Matt Cohen, Founder ![invision-logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65e6ca91fc41c89b46c46f42_Frame%2048096221-4.svg) Clark Valberg Founder of Invision ![webflow-logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65e6ca912075767ca348c330_Frame%2048096221-5.svg) Vlad Magdalin Founder of Webflow ![ov-logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65e6ca9184e864e611c95bdf_Frame%2048096221-6.svg) OpenView Partners Blake Bartlett, Partner ![product-hunt-logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65e6ca91fc2ffe381ae8e7c3_Frame%2048096221-7.svg) Ryan Hoover Founder of Product Hunt ![amazon-logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65e6ca91c57994f4242d493a_Frame%2048096221-8.svg) Amazon Amazon Alexa Fund ![eventbrite-logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65e6ca91aa9aebf739f1ee1f_Frame%2048096221-9.svg) Kevin Hartz Founder of Eventbrite ![figma-logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65e6ca9137c7ab4be765b9a4_Frame%2048096221-10.svg) Dylan Field Founder of Figma Show More Our mission Empower ambitious teams to build the world's best AI agents. ------------------------------------------------------------ We look for people who embody our core values: ![graphic](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65df254ae3a38982f8778e84_pattern2%20(1).svg) Put customers first, always. Empathy and curiosity help us find — and act on — opportunities to make our customers' work amazing. Make extreme quality the default. We exist to create products that consistently “wow” and deliver business value. Focus to go fast. Find out what matters. Ruthlessly prioritize. Decide with data. Put outcome over effort. Hard work is important but we expect results. We solve root problems, not symptoms. Invest in what matters. Spend less, and invest more in the things we care about — company, community, 
and technology. Job openings Openings at Voiceflow --------------------- Don't see a role for you? [Reach out anyways](mailto:braden@voiceflow.com) . ![dotted-line](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65df20f8a9db3f3202342f5a_Rectangle%201109-1.svg)![dotted-line](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65df20f8807a93c618e5567f_Rectangle%201109.svg) No openings available at this time. Build AI Agents for customer support and beyond ----------------------------------------------- Ready to explore how Voiceflow can help your team? Let’s talk. [Sign up free](https://creator.voiceflow.com/signup) ![ghraphic](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6570bddffef17da5240c7998_ascii-3.png) --- # Agent CMS | Voiceflow [![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/69334378a1bbe9950943bbf6_Voiceflow%20Logo%20White.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580188390246e46223a2955_voiceflow-logo-dark-no-shadow.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f7af7b503790c02ef0ecc_voiceflow-logo.svg)](https://www.voiceflow.com/) How does it work The Agent content manager ------------------------- Consolidate large datasets of agent content to easily access, manage, and scale across teams and agents. Centralized integrations Easily group your agent content into folders to handle large datasets effectively with each new use case. Reusable component library Centralize and update agent data from across the business, including Zendesk, sitemaps, and internal docs. NLU model management Create and manage variables, including presets and default values, used across all production agents. Response repository (soon) Classify, train and optimize all Natural Language Understanding (NLU) content to power deterministic flows. Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks. ![voiceflow-preview](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f975140f66c38dab594e5c_CMS-functions%20(1).avif) Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks. ![responses-picture](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f975ef118f5b9a0090a0f0_CMS-components%20(1).avif) Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks. ![voiceflow-preview](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f974b42a7e6b69ef6cf93b_CMS-intents.avif) Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks. ![responses-picture](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f97667b8acbac23d3bce7f_CMS-responses%20(1).avif) Features Consolidate large datasets of Agent content across teams -------------------------------------------------------- The Agent CMS ensures that every agent input is organized and accessible. #### LLM Prompts Document polished prompts for reusability and standardization. #### Knowledge Centralize and update agent data from across the business. #### Variables Create and manage presets and default values used across variables in production agents. #### Natural Language Train and optimize all Intents & Entities to power deterministic flows. #### Functions House all developer-built integrations in a central location for easy reusability across agents. #### Events Trigger custom workflows and actions based on third-party events (coming soon). Developer Toolkit Extend agent content with our API library ----------------------------------------- Dynamically query and deploy content from the Agent CMS using our library of APIs. [Go to docs](https://www.voiceflow.com/features/agent-cms#) ![Base api code](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580caadf1cbcb4f2751eaf7_base-api-code.svg)![Base api code](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65e71f3e1a7bef1f8a7e61a9_new-code.webp) ![Base api screen](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580cb2bf6dd579af32b14fe_base-api-screen.webp) Learn more about Voiceflow Explore the platform -------------------- Teams use Voiceflow to collaboratively design, develop, and launch impactful AI agents using any models and integrations. [#### Workflow Builder\ \ Visually create AI agents using logic, custom code, models, and business content.](https://www.voiceflow.com/features/workflows) [#### Knowledge Base\ \ Train AI agents on your data to power responses and perform tasks using any LLM model.](https://www.voiceflow.com/features/knowledge-base-generative-ai) [#### Developer Toolkit\ \ Build custom integrations and extend to any tailored interfaces using a powerful API library.](https://developer.voiceflow.com/docs/get-started) [#### Agent Content Manager\ \ Organize, control and scale all of your agent and team content in a single system.](https://www.voiceflow.com/features/agent-cms) Build AI Agents for customer support and beyond ----------------------------------------------- Ready to explore how Voiceflow can help your team? Let’s talk. [Sign up free](https://creator.voiceflow.com/signup) ![ghraphic](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6570bddffef17da5240c7998_ascii-3.png) --- # Pathways | A publication by Voiceflow [![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/69261602db358a2ab2900123_sha1-hulud.png)\ \ ![pathways](https://cdn.prod.website-files.com/5bddf05642686caf6d17eb58/6459653c641855764d7fe667_LOGO%20(23).svg)\ \ Pathways\ ========](https://www.voiceflow.com/pathways/no-impact-to-voiceflow-customers-in-supply-chain-security-incident-sha1-hulud) [Voiceflow news\ \ ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e965e5217b057ca96074e_642dd29af9a2b8422dfbadd1_Combined%2520Shape%2520(6).svg)](https://www.voiceflow.com/pathways-categories/voiceflow-news) [No impact to Voiceflow customers in supply-chain security incident (sha1-hulud)\ -------------------------------------------------------------------------------](https://www.voiceflow.com/pathways/no-impact-to-voiceflow-customers-in-supply-chain-security-incident-sha1-hulud) [Read the latest article](https://www.voiceflow.com/pathways/no-impact-to-voiceflow-customers-in-supply-chain-security-incident-sha1-hulud) [![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/684063e968beb324e8f8a618_Voice%20Improvements%20cover.avif)](https://www.voiceflow.com/pathways/turbocharging-voice-agents) [Voiceflow news](https://www.voiceflow.com/pathways-categories/voiceflow-news) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e965e5217b057ca96074e_642dd29af9a2b8422dfbadd1_Combined%2520Shape%2520(6).svg) [### Turbocharging Voice Agents: Speed, Quality, and Powerful New Features](https://www.voiceflow.com/pathways/turbocharging-voice-agents) [![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/6807a38f752afd60a9691cd8_Turo%20Case%20Study.avif)](https://www.voiceflow.com/pathways/how-turo-built-chatbot-in-two-months) [Conversation design](https://www.voiceflow.com/pathways-categories/conversation-design) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e965e5217b057ca960752_642dd128f63c6516123412fd_Combined%2520Shape%2520(3).svg) [### From decision trees to AI: How Turo built a global, multilingual chatbot in two months](https://www.voiceflow.com/pathways/how-turo-built-chatbot-in-two-months) [![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/67e6b18b9e31ac66115e70a2_Voiceflow%20Credits%20Cover.avif)](https://www.voiceflow.com/pathways/introducing-voiceflow-credits) [Voiceflow news](https://www.voiceflow.com/pathways-categories/voiceflow-news) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e965e5217b057ca96074e_642dd29af9a2b8422dfbadd1_Combined%2520Shape%2520(6).svg) [### Introducing Voiceflow Credits: a simpler, more transparent billing approach](https://www.voiceflow.com/pathways/introducing-voiceflow-credits) [![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/67dc4af84fdb467798302f61_The%20Agent%20step-cover.avif)](https://www.voiceflow.com/pathways/introducing-the-agent-step) [Voiceflow news](https://www.voiceflow.com/pathways-categories/voiceflow-news) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e965e5217b057ca96074e_642dd29af9a2b8422dfbadd1_Combined%2520Shape%2520(6).svg) [### Introducing the Agent step in Voiceflow](https://www.voiceflow.com/pathways/introducing-the-agent-step) Our latest webinars and tutorials --------------------------------- No items found. [More videos](https://www.youtube.com/@Voiceflow) ![dotted-line](https://cdn.prod.website-files.com/5bddf05642686caf6d17eb58/642aa4baf1fcfc184a66d223_Layer_2.svg) ![dotted-line](https://cdn.prod.website-files.com/5bddf05642686caf6d17eb58/642aa4baf1fcfc184a66d223_Layer_2.svg) [The tutorials you need, the resources you deserve. Explore Voiceflow Education\ \ The tutorials you need, the resources you deserve. Explore Voiceflow Education\ \ The tutorials you need, the resources you deserve. Explore Voiceflow Education\ \ The tutorials you need, the resources you deserve. Explore Voiceflow Education\ \ The tutorials you need, the resources you deserve. Explore Voiceflow Education\ \ The tutorials you need, the resources you deserve. Explore Voiceflow Education\ \ The tutorials you need, the resources you deserve. Explore Voiceflow Education\ \ The tutorials you need, the resources you deserve. Explore Voiceflow Education\ \ The tutorials you need, the resources you deserve. Explore Voiceflow Education](https://www.voiceflow.com/docs) The tutorials you need, the resources you deserve. Explore Voiceflow Education [![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/67d04e790589ef5507700d31_SHI%20Case%20Study2.avif)](https://www.voiceflow.com/pathways/stubhub-internationals-90-day-journey) [Industry\ \ ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e965e5217b057ca960752_642dd128f63c6516123412fd_Combined%2520Shape%2520(3).svg)](https://www.voiceflow.com/pathways-categories/industry) [### The fast track to AI: StubHub International's 90-day journey from concept to customer service innovation](https://www.voiceflow.com/pathways/stubhub-internationals-90-day-journey) [![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/67094f801f762770f9f2f874_Helpline%20Hero%20Cover.avif)](https://www.voiceflow.com/pathways/ai-agent-boosted-a-toronto-clinics-monthly-revenue-by-50k) [![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e965ecc4374aeb227bd5a_642dd0c62ec52c44c65a51c6_Combined%2520Shape%2520(2).svg)](https://www.voiceflow.com/pathways#) [### AI agent boosted a Toronto clinic’s monthly revenue by $50K](https://www.voiceflow.com/pathways/ai-agent-boosted-a-toronto-clinics-monthly-revenue-by-50k) [![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/66fd9e0bdcbe854ef259833c_AI%20Frameworks-Cover.avif)](https://www.voiceflow.com/pathways/5-ways-to-approach-an-ai-project-strategy) [Industry\ \ ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e965ecc4374aeb227bd5a_642dd0c62ec52c44c65a51c6_Combined%2520Shape%2520(2).svg)](https://www.voiceflow.com/pathways-categories/industry) [### 5 ways to approach an AI project strategy](https://www.voiceflow.com/pathways/5-ways-to-approach-an-ai-project-strategy) [![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/66f1cfcf11a3dcb482713bae_Production%20Characteristics%20Cover%20v2.avif)](https://www.voiceflow.com/pathways/5-strategies-to-transform-ai-powered-customer-experiences) [Industry\ \ ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e965ecc4374aeb227bd5a_642dd0c62ec52c44c65a51c6_Combined%2520Shape%2520(2).svg)](https://www.voiceflow.com/pathways-categories/industry) [### 5 strategies product leaders use to transform AI-powered customer experiences \[Checklist\]](https://www.voiceflow.com/pathways/5-strategies-to-transform-ai-powered-customer-experiences) [![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/66cdf5497b4a04dd26756f4a_Improving%20Runtime%20Performance.avif)](https://www.voiceflow.com/pathways/runtime-performance-improvements) [Industry\ \ ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e965e5217b057ca96074e_642dd29af9a2b8422dfbadd1_Combined%2520Shape%2520(6).svg)](https://www.voiceflow.com/pathways-categories/industry) [### Runtime performance improvements](https://www.voiceflow.com/pathways/runtime-performance-improvements) [![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/66a2883ea86e966e0ca86943_Case%20Study%20-%20Sanlam%20-%20Centered.webp)](https://www.voiceflow.com/pathways/how-sanlam-studios-ai-coach-drives-leads-and-financial-literacy) [Industry\ \ ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e965e5217b057ca960752_642dd128f63c6516123412fd_Combined%2520Shape%2520(3).svg)](https://www.voiceflow.com/pathways-categories/industry) [### Money talks: How Sanlam Studios’ AI coach drives leads and financial literacy](https://www.voiceflow.com/pathways/how-sanlam-studios-ai-coach-drives-leads-and-financial-literacy) [![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/66956fa925845bb4f3c67634_Anthropic-VoiceflowPathways%20copy.avif)](https://www.voiceflow.com/pathways/voiceflow-integrates-with-anthropic) [Industry\ \ ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e965e5217b057ca96074e_642dd29af9a2b8422dfbadd1_Combined%2520Shape%2520(6).svg)](https://www.voiceflow.com/pathways-categories/industry) [### Anthropic Claude model family now in Voiceflow](https://www.voiceflow.com/pathways/voiceflow-integrates-with-anthropic) [![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/668e91c8699025ae6e47717d_Prompt%20Variations.avif)](https://www.voiceflow.com/pathways/5-tips-to-optimize-your-llm-intent-classification-prompts) [Applied research\ \ ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e965ecc4374aeb227bd5a_642dd0c62ec52c44c65a51c6_Combined%2520Shape%2520(2).svg)](https://www.voiceflow.com/pathways-categories/research) [### 5 tips to optimize your LLM intent classification prompts](https://www.voiceflow.com/pathways/5-tips-to-optimize-your-llm-intent-classification-prompts) [![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/668c3e78ad94d4633db88c7e_VF%20BP%20-%20Building%20your%20AI%20agents%20like%20products.avif)](https://www.voiceflow.com/pathways/building-your-ai-agents-like-products-a-blueprint-from-poc-purgatory-to-production) [Industry\ \ ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e965ecc4374aeb227bd5a_642dd0c62ec52c44c65a51c6_Combined%2520Shape%2520(2).svg)](https://www.voiceflow.com/pathways-categories/industry) [### Building your AI agents like products: A blueprint from POC purgatory to production](https://www.voiceflow.com/pathways/building-your-ai-agents-like-products-a-blueprint-from-poc-purgatory-to-production) [![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/668c3cdb90fc77bcf179a61d_VF%20BP%20-%20AI%20automation%20on%20a%20budget.avif)](https://www.voiceflow.com/pathways/ai-automation-on-a-budget-getting-started-with-high-roi-use-cases) [Industry\ \ ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e965ecc4374aeb227bd5a_642dd0c62ec52c44c65a51c6_Combined%2520Shape%2520(2).svg)](https://www.voiceflow.com/pathways-categories/industry) [### AI automation on a budget: Getting started with high ROI use cases](https://www.voiceflow.com/pathways/ai-automation-on-a-budget-getting-started-with-high-roi-use-cases) [![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/6644fe1017fa75a4ef480c75_VF%20BP%20Klarna.avif)](https://www.voiceflow.com/pathways/behind-the-hype-how-klarnas-customer-support-agent-falls-short) [Industry\ \ ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e965ecc4374aeb227bd5a_642dd0c62ec52c44c65a51c6_Combined%2520Shape%2520(2).svg)](https://www.voiceflow.com/pathways-categories/industry) [### Behind the hype: How Klarna's customer support agent falls short](https://www.voiceflow.com/pathways/behind-the-hype-how-klarnas-customer-support-agent-falls-short) [![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/663266134622335991972430_KPIs%20for%20Gen%20AI.avif)](https://www.voiceflow.com/pathways/15-kpis-for-measuring-and-scaling-a-generative-ai-strategy) [Industry\ \ ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e965ecc4374aeb227bd5a_642dd0c62ec52c44c65a51c6_Combined%2520Shape%2520(2).svg)](https://www.voiceflow.com/pathways-categories/industry) [### 15 KPIs for Measuring and Scaling a Generative AI Strategy](https://www.voiceflow.com/pathways/15-kpis-for-measuring-and-scaling-a-generative-ai-strategy) [Load 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All rights reserved. | [Terms](https://www.voiceflow.com/legal/terms) | [Privacy](https://www.voiceflow.com/privacy) --- # Documentation | Voiceflow [![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/69334378a1bbe9950943bbf6_Voiceflow%20Logo%20White.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580188390246e46223a2955_voiceflow-logo-dark-no-shadow.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f7af7b503790c02ef0ecc_voiceflow-logo.svg)](https://www.voiceflow.com/) Documentation Voiceflow Docs ============== Powerful documentation for designers and developers to learn Voiceflow. View the documentation or learn using the resources below. [View Voiceflow Docs](https://docs.voiceflow.com/) [![youtube-icon](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65c62ae0621f7cf6ae9c57d4_Youtube.svg)\ \ Video Tutorials\ \ Learn to use Voiceflow with helpful video tutorials.](https://www.youtube.com/c/Voiceflow) [![templates-icon](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65ddb9521d8ee7f4ac92dc9a_640ec40fe68e512f188ab7c4_templates.svg)\ \ Templates\ \ Start designing your agent by choosing a pre-built template.](https://www.voiceflow.com/templates) [![discord-icon](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65c62ae0621f7cf6ae9c57e5_discord.svg)\ \ Discord Community\ \ Meet and learn from other designers and developers.](https://link.voiceflow.com/community) [![github-icon](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65c62ae0621f7cf6ae9c57e0_Github.svg)\ \ Github\ \ Explore pre-built code examples and repos.](https://github.com/voiceflow) ![marketplace-bunner](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65bcb2a5d6ada9b9347a1124_marketplace_hero-bg-logo.svg) --- # Demo | Voiceflow [![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/69334378a1bbe9950943bbf6_Voiceflow%20Logo%20White.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580188390246e46223a2955_voiceflow-logo-dark-no-shadow.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f7af7b503790c02ef0ecc_voiceflow-logo.svg)](https://www.voiceflow.com/) Build AI Agents for customer support and beyond ----------------------------------------------- Ready to explore how Voiceflow can help your team? Let’s talk. [Sign up free](https://creator.voiceflow.com/signup) ![ghraphic](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6570bddffef17da5240c7998_ascii-3.png) --- # Customer Experience | Voiceflow [![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/69334378a1bbe9950943bbf6_Voiceflow%20Logo%20White.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580188390246e46223a2955_voiceflow-logo-dark-no-shadow.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f7af7b503790c02ef0ecc_voiceflow-logo.svg)](https://www.voiceflow.com/) Customer experience Why teams build AI copilots with Voiceflow -------------------------------------------- Refuse to compromise on control or speed. #### Copilot trained on your data Train an AI agent on your product catalog, developer docs or any knowledge source. #### Automate multi-step tasks Layer business logic to execute complex customer actions, including purchases or onboarding. #### Integrate with any APIs Connect business and user data from any source via API to complete tasks and trigger personalized experiences. #### Maintain copilot control Manage multi-LLM prompting, system prompts, and business logic in a secure cloud environment. Overview How it works ------------ Teams use Voiceflow as a central collaborative platform to build, launch, and scale AI Copilots. Upload data to automate FAQs and questions Import data and documents to the Knowledge Base to allow Agents to respond using curated data. Add workflows to automate complex tasks and questions Build multi-step tasks for Agents to complete using Voiceflow's Workflow Builder. Integrate with data sources and internal systems Integrate Agents with 3rd party services and APIs using Voiceflow Functions and API blocks. Embed copilot in-app Launch Agents with Voiceflow's embeddable web chat UI or any custom interface using the Dialog API. Import data and documents to the Knowledge Base to allow Agents to respond using curated data. ![overview-image](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f9187a2094d2411f95ce15_KB.avif) Build multi-step tasks for Agents to complete using Voiceflow's Workflow Builder. ![workflow-start](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f9345fbe531eb7c3c46dc8_workflow-1.webp) Integrate Agents with 3rd party services and APIs using Voiceflow Functions and API blocks. ![functions-voiceflow](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f93423c35a22123a4e3f2c_function-1.webp) Launch Agents with Voiceflow's embeddable web chat UI or any custom interface using the Dialog API. ![web-chat-voiceflow](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f9366115a0df5cdbc82878_launch%20(1).webp) Case studies AI copilots that do more than just answer questions ----------------------------------------------------- Teams use Voiceflow to design, test, and launch chat or voice AI agents — together, faster, at scale. ![trilogy logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65d74f78c21d9f2b1755b7f5_footer-logo%201.svg)![roam logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65d74f789f226df9af7afafc_image%203.svg)![voiceflow logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65d74f774d4a3776f804c688_Vector.svg) ### Trilogy automates 60% of their L1 and L2 support tickets. Their AI agent is powered by a curated knowledge base, integrates with Zendesk, and is embedded in the help centers of 90+ products. [Read more](https://www.voiceflow.com/blog/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65fdb0accc5fe0c40725282c_web-casestudy-notitle_Trilogy%20copy.webp) [Read more](https://www.voiceflow.com/blog/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) ### Roam Auto saves 30 hours per week with Voiceflow. Nick and team went from rigid out-of-the-box chatbot to a customized AI agent reduced total tickets and delivered a better customer experience. [Read more](https://www.voiceflow.com/blog/how-roam-saved-30-hours-a-week-in-customer-support-hours) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65fdb0f35dc3e25ff407fce5_web-casestudy-notitle_Roam%20copy.webp) [Read more](https://www.voiceflow.com/blog/how-roam-saved-30-hours-a-week-in-customer-support-hours) ### We reduced ticket costs from $31 to $2. A multi-knowledge base approach paired with a Zendesk integration resolves complex user questions, including code-first API questions from technical builders. [Read more](https://www.voiceflow.com/blog/introducing-tico-the-ai-customer-support-agent-resolving-97-of-tickets) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65fdb141e7d2d1aeaae856b9_web-casestudy-notitle_Voiceflow%20copy%20(1).webp) [Read more](https://www.voiceflow.com/blog/introducing-tico-the-ai-customer-support-agent-resolving-97-of-tickets) Enterprise Cloud Scale and security with Voiceflow Enterprise -------------------------------------------- Voiceflow helps enterprise product teams securely build, test, launch, and manage conversational AI agents at scale. [Discover Enterprise Cloud](https://www.voiceflow.com/demo) ![graphic image for enterprise section ](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65709d642f518eaea6f25e1d_ascii-2.png) Your AI platform of record Build, scale, and collaborate on AI products in a centralized, secure platform across every team. Get ideas to market fast Accelerate AI product team sprints to ship with speed and quality, while efficiently scaling to new use cases. Avoid vendor lock-in Bet on AI, not single vendors. Agnostically adapt to changing LLM and NLU technologies. Controlled customization Build endless API-first data and interface integrations alongside any LLM models with secure guardrails. 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![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b2665acaa4acbced13c_Kaiser%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b19eefb822fc049bd19_Vodafone.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65eb8789aebc72e1760ce2f4_Salesforce.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657add956c7f467b8407c0c9_Woolworths.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec7137f11104be9ae55e9e_Centric%20(2).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec713f46d6f7bdc2d93539_PNC%20(2).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b2f3b57a1e28e2393c5_Superloop.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657addfc71220f5b1c03426a_Renault%20Middle%20East.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6f871c72d324ac537d0d_Clickup%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ade39ed1600f55fdf2b99_Sage.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ade517d97985d518e9470_Trilogy.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6f91fb065c3c25186a53_Citizens%20Bank%20(1).svg) Learn more about use cases Automate support, then everything else ---------------------------------------- Teams are automating and improving business critical use cases with AI agents. [#### Customer support\ \ Automate customer support tickets, enable live agents, and solve complex user questions.](https://www.voiceflow.com/solutions/customer-support) [#### In-app copilots\ \ Improve employee onboarding, human resources FAQs, and team activation.](https://www.voiceflow.com/solutions/customer-experience) [#### Conversation design\ \ Accelerate manual revenue collection tasks and protect revenue using custom AI agents.](https://www.voiceflow.com/solutions/conversation-design) [#### Custom AI agents\ \ Guide users through tools, recommend products, or authenticate customers.](https://www.voiceflow.com/docs) Build AI Agents for customer support and beyond ----------------------------------------------- Ready to explore how Voiceflow can help your team? Let’s talk. [Sign up free](https://creator.voiceflow.com/signup) ![ghraphic](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6570bddffef17da5240c7998_ascii-3.png) --- # Customer Stories | Voiceflow [![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/69334378a1bbe9950943bbf6_Voiceflow%20Logo%20White.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580188390246e46223a2955_voiceflow-logo-dark-no-shadow.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f7af7b503790c02ef0ecc_voiceflow-logo.svg)](https://www.voiceflow.com/) Customer Stories ================ ![marketplace-bunner](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65bcb2a5d6ada9b9347a1124_marketplace_hero-bg-logo.svg) [![customer-stories-image](https://cdn.prod.website-files.com/657639ebfb91510f45654149/6807a38f752afd60a9691cd8_Turo%20Case%20Study.avif)\ \ Customer Stories\ \ ### From decision trees to AI: How Turo built a global, multilingual chatbot in two months\ \ This case study explores how a global peer-to-peer car sharing marketplace successfully navigated the transition to AI-powered customer service, offering valuable insights for other organizations considering similar transformations.](https://www.voiceflow.com/pathways/how-turo-built-chatbot-in-two-months) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e94ba31f61697c40fa56b_64516de855e61712a3802278_braden-ream.jpeg) Braden Ream [![customer-stories-image](https://cdn.prod.website-files.com/657639ebfb91510f45654149/67d04e790589ef5507700d31_SHI%20Case%20Study2.avif)\ \ Customer Stories\ \ ### The fast track to AI: StubHub International's 90-day journey from concept to customer service innovation\ \ Here's how a small, non-technical team built and deployed an advanced AI agent that exceeded all expectations.](https://www.voiceflow.com/pathways/stubhub-internationals-90-day-journey) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/67aa1a197637a3630aaadb53_Lena-1x1.avif) Lena Prickett [![customer-stories-image](https://cdn.prod.website-files.com/657639ebfb91510f45654149/66a2883ea86e966e0ca86943_Case%20Study%20-%20Sanlam%20-%20Centered.webp)\ \ Customer Stories\ \ ### Money talks: How Sanlam Studios’ AI coach drives leads and financial literacy\ \ They’re building an AI financial coach, powered by Voiceflow.](https://www.voiceflow.com/pathways/how-sanlam-studios-ai-coach-drives-leads-and-financial-literacy) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e94bddbcbcf86d18ef92f_60316662efce39bc0cdfc8f2_blue-sam.png) Sam Burns [![customer-stories-image](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65f837630cacb21c53df96c0_ensipe.webp)\ \ Customer Stories\ \ ### How eSnipe automated 70% of their help center tickets with an AI-powered search agent\ \ The company's more than 2,000,000 customers and 100s of product features meant a substantial number of user questions, resulting in a high ticket volume (average: 9,000 tickets/month).](https://www.voiceflow.com/pathways/how-esnipe-automated-70-of-their-help-center-tickets-with-an-ai-powered-search-agent) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e94bddbcbcf86d18ef92f_60316662efce39bc0cdfc8f2_blue-sam.png) Sam Burns [![customer-stories-image](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65f8397f2c1d01f7603cb971_Woolies%20social.webp)\ \ Customer Stories\ \ ### Flowcharts to Voiceflow: How WooliesX Reinvented Their Conversation Design Workflow\ \ Flowcharts to Voiceflow: How WooliesX Reinvented Their Conversation Design Workflow](https://www.voiceflow.com/pathways/flowcharts-to-voiceflow-how-wooliesx-reinvented-their-conversation-design-workflow) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e94bddbcbcf86d18ef92f_60316662efce39bc0cdfc8f2_blue-sam.png) Sam Burns [![customer-stories-image](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65f83aa6c27e243a45567655_Rocket%20Mortage%20Hero%20Image.webp)\ \ Customer Stories\ \ ### How Rocket Mortgage Accelerated their Team’s Conversation Design Workflow\ \ How Rocket Mortgage Accelerated their Team’s Conversation Design Workflow](https://www.voiceflow.com/pathways/how-rocket-mortgage-accelerated-their-teams-conversation-design-workflow) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65c77c407e2481fe1eefc1a0_622fa0a167380ea3bbf83268_image.avif) Joanne Szeto [![customer-stories-image](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65f83bfdc53ae7375bede327_JP.webp)\ \ Customer Stories\ \ ### How a Global Tier 1 Investment Bank Uses Voiceflow to Run More Efficient, Inclusive Conversational AI Design Reviews\ \ Using Voiceflow to Run More Efficient, Inclusive AI Design Reviews](https://www.voiceflow.com/pathways/using-voiceflow-to-run-more-efficient-inclusive-ai-design-reviews) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e94bddbcbcf86d18ef92f_60316662efce39bc0cdfc8f2_blue-sam.png) Sam Burns [![customer-stories-image](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ee394a892c90c101ea3b43_65e0b7b4428d7c765d87d6b6_VF%2520CaseStudy%2520-%2520Trilogy.webp)\ \ Customer Stories\ \ ### How Trilogy automated 70% of their customer support\ \ Trilogy's journey to 70% AI ticket resolution with Voiceflow.](https://www.voiceflow.com/pathways/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e94bddbcbcf86d18ef92f_60316662efce39bc0cdfc8f2_blue-sam.png) Sam Burns [![customer-stories-image](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e9af64c8d2f4db260fa8c_657739bd8ea877ad0a66db37_VF%2520BP%2520Case%2520Study%2520-%2520Tico.avif)\ \ Customer Stories\ \ ### Introducing Tico: The AI customer support agent resolving 97% of tickets\ \ How the Voiceflow team reshaped customer support using AI automation.](https://www.voiceflow.com/pathways/introducing-tico-the-ai-customer-support-agent-resolving-97-of-tickets) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e94be85f39ff90563a0a8_645178245d5e5eb175e2b913_tahsim.jpeg) Tahsim Ahmed [![customer-stories-image](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e9ae9793001e87a32bc9d_657202f2faa2c2d47cf4596e_Frame%252056.avif)\ \ Customer Stories\ \ ### How Roam saved 30 hours a week in customer support hours\ \ Learn how Nick Coatsworth - Head of CS at Roam saved 30 hours a week in customer support hours with an AI agent](https://www.voiceflow.com/pathways/how-roam-saved-30-hours-a-week-in-customer-support-hours) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e94bc39f2cea38ddae090_6451756907f2753d29071366_kim-lu.jpeg) Kim Lu No results found... Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Submit a creation ----------------- Want to explore how Voiceflow can be a valuable resource for you? Let's talk. [Share to marketplace](https://airtable.com/appCYnIC5ir7nKu8W/shra7TXU4NmWOhKZK) [Developer community](https://link.voiceflow.com/community) ![graphic image for enterprise section ](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65709d642f518eaea6f25e1d_ascii-2.png) --- # Conversation Design | Voiceflow [![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/69334378a1bbe9950943bbf6_Voiceflow%20Logo%20White.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580188390246e46223a2955_voiceflow-logo-dark-no-shadow.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f7af7b503790c02ef0ecc_voiceflow-logo.svg)](https://www.voiceflow.com/) Conversation design Design complex conversations ---------------------------- Design complex conversations using advanced features built specifically for the design of voice and chat agents. #### Real-time collaboration Collaborate with up to 100 team members (we've tested) in real-time on the same design. #### Advanced logic & components Create and share reusable components and templates for your team to leverage. #### User permissions Secure and manage work across you organization with SSO and advanced user permissions. #### Single source of truth Maintain a true single source of truth, unifying your design files and team workflows in one place. Use cases Learn how these teams are designing conversations across teams -------------------------------------------------------------- Teams use Voiceflow to design, test, and launch chat or voice AI agents — together, faster, at scale. ![trilogy logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65d74f78c21d9f2b1755b7f5_footer-logo%201.svg)![roam logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65d74f789f226df9af7afafc_image%203.svg)![voiceflow logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65d74f774d4a3776f804c688_Vector.svg) ### Trilogy automates 60% of their L1 and L2 support tickets. Their AI agent is powered by a curated knowledge base, integrates with Zendesk, and is embedded in the help centers of 90+ products. [Read more](https://www.voiceflow.com/blog/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65fdb0accc5fe0c40725282c_web-casestudy-notitle_Trilogy%20copy.webp) [Read more](https://www.voiceflow.com/blog/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) ### Roam Auto saves 30 hours per week with Voiceflow. Nick and team went from rigid out-of-the-box chatbot to a customized AI agent reduced total tickets and delivered a better customer experience. [Read more](https://www.voiceflow.com/blog/how-roam-saved-30-hours-a-week-in-customer-support-hours) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65fdb0f35dc3e25ff407fce5_web-casestudy-notitle_Roam%20copy.webp) [Read more](https://www.voiceflow.com/blog/how-roam-saved-30-hours-a-week-in-customer-support-hours) ### We reduced ticket costs from $31 to $2. A multi-knowledge base approach paired with a Zendesk integration resolves complex user questions, including code-first API questions from technical builders. [Read more](https://www.voiceflow.com/blog/introducing-tico-the-ai-customer-support-agent-resolving-97-of-tickets) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65fdb141e7d2d1aeaae856b9_web-casestudy-notitle_Voiceflow%20copy%20(1).webp) [Read more](https://www.voiceflow.com/blog/introducing-tico-the-ai-customer-support-agent-resolving-97-of-tickets) Enterprise Cloud Scale and security with Voiceflow Enterprise -------------------------------------------- Voiceflow helps enterprise product teams securely build, test, launch, and manage conversational AI agents at scale. [Discover Enterprise Cloud](https://www.voiceflow.com/demo) ![graphic image for enterprise section ](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65709d642f518eaea6f25e1d_ascii-2.png) Your AI platform of record Build, scale, and collaborate on AI products in a centralized, secure platform across every team. Get ideas to market fast Accelerate AI product team sprints to ship with speed and quality, while efficiently scaling to new use cases. Avoid vendor lock-in Bet on AI, not single vendors. Agnostically adapt to changing LLM and NLU technologies. Controlled customization Build endless API-first data and interface integrations alongside any LLM models with secure guardrails. 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![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b2665acaa4acbced13c_Kaiser%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b19eefb822fc049bd19_Vodafone.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65eb8789aebc72e1760ce2f4_Salesforce.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657add956c7f467b8407c0c9_Woolworths.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec7137f11104be9ae55e9e_Centric%20(2).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec713f46d6f7bdc2d93539_PNC%20(2).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b2f3b57a1e28e2393c5_Superloop.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657addfc71220f5b1c03426a_Renault%20Middle%20East.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6f871c72d324ac537d0d_Clickup%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ade39ed1600f55fdf2b99_Sage.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ade517d97985d518e9470_Trilogy.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6f91fb065c3c25186a53_Citizens%20Bank%20(1).svg) Learn more about use cases Automate support, then everything else ---------------------------------------- Teams are automating and improving business critical use cases with AI agents. [#### Customer support\ \ Automate customer support tickets, enable live agents, and solve complex user questions.](https://www.voiceflow.com/solutions/customer-support) [#### In-app copilots\ \ Improve employee onboarding, human resources FAQs, and team activation.](https://www.voiceflow.com/solutions/customer-experience) [#### Conversation design\ \ Accelerate manual revenue collection tasks and protect revenue using custom AI agents.](https://www.voiceflow.com/solutions/conversation-design) [#### Custom AI agents\ \ Guide users through tools, recommend products, or authenticate customers.](https://www.voiceflow.com/docs) Build AI Agents for customer support and beyond ----------------------------------------------- Ready to explore how Voiceflow can help your team? Let’s talk. [Sign up free](https://creator.voiceflow.com/signup) ![ghraphic](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6570bddffef17da5240c7998_ascii-3.png) --- # Data Processing Addendum | Voiceflow [![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/69334378a1bbe9950943bbf6_Voiceflow%20Logo%20White.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580188390246e46223a2955_voiceflow-logo-dark-no-shadow.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f7af7b503790c02ef0ecc_voiceflow-logo.svg)](https://www.voiceflow.com/) Data Processing Addendum ======================== **_This Data Processing Addendum (“DPA”) is hereby incorporated into and governed by the terms of the_** [**_Terms of Service_**](https://www.voiceflow.com/legal/terms) **_(the “Agreement”) between Voiceflow (the "Company") and its end users (the "Customer") and applies to the extent that Company  processes Personal Data (as defined herein) on behalf of Customer in the performance of Services thereunder. ‍_**_ Because the Company’s Agreement already incorporates this DPA, you do not need to sign a separate copy. This DPA (and the applicable Standard Contractual Clauses, as defined below) contain legal terms that apply to personal information that may be contained in Customer input. ‍ This DPA supplements the Agreement for the provision of Company’s services as set out in Annex I of Appendix A (the “_**_Company Offering_**_” or “_**_Offering_**_”). In the event of any conflict between the Agreement and this DPA, the terms and conditions of this DPA shall control.  Except to the extent expressly superseded or modified in this DPA, the terms and conditions of the Agreement will apply to this DPA and remain in full force and effect.           ‍_**_Definitions_**    _“_**_Controller to Processor SCC_**_” means the Module Two (transfer controller to processor) of the European Commission Implementing Decision (EU) 2021/914, as applied in accordance with Appendix A “_**_Personal Data_**_” means any information relating to an identified or identifiable individual transferred by Customer or its permitted agents to Company in performance of or pursuant to the Agreement or this DPA, and any information relating to an identified or identifiable derived or otherwise created by Company in connection therewith. ”_**_Process_**_” or “_**_Processing_**_” means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as, but not limited to, collection, use, modification, retrieval, disclosure, storage, anonymization, deletion, and/or management.   “_**_Processor to Processor SCCs_**_” means the Module Three (transfer processor to processor) of the European Commission Implementing Decision (EU) 2021/914, as applied in accordance with Appendix A. “_**_Privacy Laws_**_” means all applicable laws and regulations governing the Processing or protection of Personal Data as amended, modified or replaced from time to time, including for example and without limitation the Personal Information Protection and Electronic Documents Act, SC 2000 c. 5 (“_**_PIPEDA_**_”), Regulation (EU) 2016/679 (“_**_GDPR_**_”) and Directive 2002/58/EC, the EU GDPR as saved into UK law by virtue of section 3 of the European Union (Withdrawal) Act 2018 (“_**_UK GDPR_**_”), Swiss Federal Data Protection Act of 19 June 1992 and its corresponding ordinances (“_**_Swiss FADP_**_”), and any implementing legislation or further particularising rules, orders or regulations.“ ‍_**_Standard Contractual Clauses_**_” means where the GDPR applies, the standard contractual clauses annexed to the European Commission's Implementing Decision 2021/914 of June 4, 2021 on standard contractual clauses for the Transfer of personal data to third countries pursuant to Regulation (EU) 2016/679 of the European Parliament and of the European Council (available as of June 2021 here: https://eur-lex.europa.eu/eli/dec\_impl/2021/914/oj), (the "_**_EU SCCs_**_"). “_**_Swiss Amendments_**_” mean the Controller to Processor SCCs or the Processor to Processor SCCs (as applicable) with the following amendments: (i) “_**_FDPIC_**_” means the Swiss Federal Data Protection and Information Commissioner, (ii) “_**_Revised FADP_**_” means the revised version of the FADP of 25 September 2020, which is scheduled to come into force on 1 January 2023, (c) the term “_**_EU Member State_**_” must not be interpreted in such a way as to exclude data subjects in Switzerland from the possibility for suing their rights in their place of habitual residence (Switzerland) in accordance with Clause 18 (iii), (iv) the Controller to Processor SCCs also protect the data of legal entities until the entry into force of the Revised FADP, and (v) the FDPIC shall act as the “competent supervisory authority” insofar as the relevant data transfer is governed by the FADP. “_**_UK Addendum_**_” means the template Addendum B.1.0 issued by the UK's Information Commissioner's Office and laid before Parliament in accordance with s119A of the Data Protection Act 2018 of the UK on 2 February 2022, and in force from 21 March 2022, available here:_ [_https://ico.org.uk/media/for-organisations/documents/4019539/international-data-transfer-addendum.pdf_](https://ico.org.uk/media/for-organisations/documents/4019539/international-data-transfer-addendum.pdf) _as updated and/or replaced from time to time. For the purposes of the UK Addendum, (i) the information required for Table 1 is contained in Schedule 1 of this DPA, and the start date shall be the commencement of the Service; (ii) in relation to Table 2, the version of the EU Clauses to which the UK Approved Addendum applies is Module Two for Controller to Processor where Company is acting as your Processor and Module Three for Processor to Processor where Company is acting as your sub-processor; (iii) in relation to Table 3, the list of parties and description of the transfer are as set out in Schedule 1 of this DPA, Company’s technical and organizational measures are set out in Schedule 1 of this DPA, and the list of Company's sub-processors is as provided in Section 8 of this DPA; and (iv) in relation to Table 4, neither party will be entitled to terminate the UK Addendum in accordance with clause 19 of Part 2 of the UK Addendum. ‍_**_Data Processing and Security Responsibilities_**_ Customer and Company shall each comply with all Privacy Laws that apply to it in relation to any Personal Data Processed in connection with this DPA, as set out in Annex I of Appendix A to this DPA.Customer agrees that it has:made and shall maintain all necessary registrations and notifications as required in order to permit Company to perform its obligations and exercise its rights under this DPA;obtained and shall continue to obtain all consents necessary, and provided all necessary notices and otherwise has and continues to have all necessary authority to permit Company to perform its obligations and exercise its rights under this DPA, and shall inform Company immediately if any such consents are withdrawn;ensured and shall continue to ensure that all Personal Data Processed by Company is adequate, relevant, accurate and up-to-date, and limited to what is necessary to permit Company to perform its obligations and exercise its rights under this DPA; ensured and shall continue to ensure that there are valid legal bases to enable Company to Process Customer's Personal Data; Processed and will continue to Process the Personal Data in accordance with all applicable Privacy Laws.In the course of Processing Personal Data on behalf of Customer in connection with the Company Offering as set out in Annex I of Appendix A to this DPA, Company shall:only Process Personal Data for the purposes of rendering the Company Offering and as otherwise instructed by Customer in writing from time to time, and not Process any Personal Data in any other manner without the express prior written authorization of Customer unless required to do so by applicable law;immediately inform the Customer if, in Company’s opinion, any instruction received from the Customer infringes any Privacy Laws; not disclose (and not allow any of its employees, or permitted agents or representatives to disclose) any Personal Data to any third party without the prior written authorization of Customer unless required to do so under applicable law;where any disclosure, transfer or other Processing of Personal Data is required by applicable law, promptly notify Customer in writing before complying with any such requirement (unless prohibited by applicable law, such as on important grounds of public interest); notify Customer in writing of any (i) enquiry received from  individuals relating to the individual’s right to access, update, correct, rectify, erase or restrict the processing of Personal Data or to exercise their right of data portability or an objection in accordance with Privacy Laws, (ii) complaint or correspondence received by Company relating to the Processing of Personal Data, and (iii) order, demand, warrant or any other document purporting to compel the production of any Personal Data, and provide reasonable assistance at Customer’s cost to facilitate Customer’s compliance with Customer’s obligations under Privacy Laws; implement appropriate physical, technical, administrative and organizational measures appropriate to the processing of the Personal Data in connection with the Company Offering (as further described in Annex II of Appendix A) as would allow Company to ensure the ongoing confidentiality, integrity, availability and resilience of Processing systems and services and to provide reasonable assistance at Customer's cost to ensure compliance with Customer's obligations to implement such security measures; limit access to Personal Data only to those employees and authorized agents of Company who need to have access to the Personal Data and solely for the purposes of Company rendering the Company Offering; ensure or cause each of the employees and permitted contractors of Company to agree in writing to keep and to protect the confidentiality and security of the Personal Data in accordance with the terms of this DPA, and otherwise properly advise and train each of its employees and permitted subcontractor of the requirements of Company under this DPA and applicable Privacy Law; andprovide reasonable assistance, at Customer’s cost and request, to Customer in connection with Customer’s obligations under Privacy Laws to carry out a data protection impact assessment or to consult with the relevant supervisory authority in respect of any such data protection impact assessment. ‍_**_Standard Contractual Clauses_**_ Company and Customer agree that any transfer of Personal Data from Customer (as “data exporter”) to Company (as “data importer”) requires that appropriate safeguards are put in place in accordance with Privacy laws, the parties will be subject to the Standard Contractual Clauses (as attached hereto as Appendix A), which will be deemed incorporated into and form a part of this DPA. ‍_**_Audit Rights ‍_**_Company shall provide and Customer agrees to accept Company’s most current third-party certifications as may be relevant and available in respect of the Company Offering. Company shall provide Customer (or its representatives) with access to information necessary to demonstrate Company’s compliance with this DPA and to the records, facilities and premises of Company during business hours and upon at least_ _30 days’ advance notice in writing, at most once per year, for the purposes of verifying Company’s compliance with this DPA. ‍_**_Subcontracting ‍_**_Customer acknowledges and agrees that Company shall use sub-processors (including Company affiliates) to provide the Offering as set out in Annex III of Appendix A. Company shall enter into a written contract with each such sub-processor that imposes obligations on the sub-processor that are substantially similar to those imposed on Company under this DPA.  Company shall only retain sub-processors that Company can reasonably expect to appropriately protect the privacy, confidentiality and security of the Personal Data. Where such sub-processors fail to fulfil their data protection obligations, Company shall remain fully liable to the Customer for the performance of those sub-processor’s obligations. Prior to appointing any new sub-processor in addition to or in lieu of those listed in Annex III of Appendix A, Company shall notify Customer of such sub-processors, whereupon Customer shall have 10 days to object to such appointment by providing detailed reasons for such objection to Company. ‍_**_Security Breach Notification ‍_**_Company shall notify Customer without undue delay upon Company becoming aware of any accidental or unlawful destruction, loss, alteration, theft, unauthorized access to, use, or disclosure of Personal Data Processed (“_**_Privacy Breach_**_”). Company shall reasonably cooperate with Customer in notifying individuals affected by a Privacy Breach and other parties in accordance with applicable law. ‍_**_Termination ‍_**_Upon the termination of the Agreement or at such other times as instructed by Customer in writing, Company shall either return or, upon the written instruction of Customer, securely dispose of the Personal Data and all existing copies. In the event applicable law does not permit Company to comply with the delivery or destruction of the Personal Data, Company warrants that it shall ensure the confidentiality of the Personal Data in accordance with applicable law. ‍ _**_Governing Law and Jurisdiction ‍_**_This DPA and any action related thereto will be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflicts of law principles. _**_APPENDIX A STANDARD CONTRACTUAL CLAUSES_**    _If there is a Restricted Transfer of personal data from Customer (as data exporter) to Company (as data importer), the parties will comply with the following requirements:_**_ If the Restricted Transfer is an EU Restricted Transfer, then the EU SCCs shall apply on the following basis:_**_ where Customer is a controller and Company is also a controller of the personal data transferred, Module One will apply; where Customer is a controller and Company is a processor of the personal data transferred, Module Two will apply; and where Customer is a processor and Company is also a processor of the personal data transferred (i.e. Customer processes the personal data on behalf of a third party controller), Module Three will apply; in Clause 7, the optional docking clause will not apply; for Modules Two and Three only, in Clause 9 (use of sub-processors), option 2 (general written authorisation) will apply, and the Company will: provide a current list of agreed sub-processors; and provide prior notice of any sub-processor changes in accordance with any notice period specified for sub-processor changes in the Agreement or, if no such period is specified, Company will provide seven (7) days' prior notice of any sub-processor changes; in Clause 11, the optional redress language will not apply; in Clause 17, Option 1 will apply (the law of an EU Member State that allows for third-party beneficiary rights). The parties select the laws of Ireland; in Clause 18(b), the parties select the courts of Ireland; in Annex I: Part A shall be completed with the parties names, contact details and activities set out or otherwise described in the Agreement and this Addendum (with Customer acting as the data exporter, and the Company acting as the data importer), and execution of this Addendum shall be deemed execution of the EU SCCs; Part B shall be completed with the relevant information set out in Annex I of this Addendum; and Part C shall be the supervisory authority determined in accordance with the criteria set out in Clause 13(a) of the EU SCCs; and Annex II: shall be deemed completed with the technical and organizational measures described in the Agreement. ‍ _**_If the Restricted Transfer is a UK Restricted Transfer, then the EU SCCs and UK Addendum shall apply on the following basis_**_: the EU SCCs, completed as set out above in section 1 above of this Appendix A apply between Customer and Company, and shall be modified by the UK Addendum completed as set out in sub-paragraphs (b) to (d) below; Tables 1 to 3 of the UK Addendum shall be deemed completed with relevant information from the EU SCCs, completed as set out in section 1 above of this Appendix A; Table 4 of the UK Addendum shall be deemed checked "Importer"; and the start date of the UK Addendum (as set out in Table 1) shall be the first date the Customer provides Personal Data to the Company. ‍ _**_If the Restricted Transfer is a Swiss Restricted Transfer, then the EU SCCs and the Swiss Amendments shall apply on the following basis:_**_ the EU SCCs, completed as set out section 1 above of this Appendix A apply between Customer and Company, and shall be modified as set out in sub-paragraphs b. to i. below; references to "Regulation (EU) 2016/679" shall be interpreted as references to the Swiss DPA; references to specific Articles of "Regulation (EU) 2016/679" shall be replaced with the equivalent article or section of the Swiss DPA; references to "EU", "Union", "Member State" and "Member State law" shall be replaced with references to "Switzerland" or "Swiss law" (as applicable); the term "member state" shall not be interpreted in such a way as to exclude data subjects in Switzerland from the possibility of suing for their rights in their place of habitual residence (i.e., Switzerland); Clause 13(a) and Part C of Annex I are not used and the "competent supervisory authority" is the Swiss Federal Data Protection and Information Commissioner; references to the "competent supervisory authority" and "competent courts" shall be replaced with references to the "Swiss Federal Data Protection and Information Commissioner" and "applicable courts of Switzerland"; in Clause 17, the EU SCCs shall be governed by the laws of Switzerland; and the EU SCCs also protect the data of legal entities until the entry into force of the revised Swiss Federal Data Protection Act. ‍ _**_If the Restricted Transfer is a non-Adequate Country Restricted Transfer, then the EU SCCs shall apply on the following basis_**_: the EU SCCs, completed as set out above in section 1.1 above apply between Customer and Company, and shall apply on a mutatis mutandis basis. In the event that any provision of this Addendum conflicts, directly or indirectly, with the New Standard Contractual Clauses, the New Standard Contractual Clauses shall prevail. For the purposes of this DPA, the “_**_New Standard Contractual Clauses_**_” means, where the GDPR applies, the new or revised standard contractual clauses officially published by the European Commission._ ‍ Build AI Agents for customer support and beyond ----------------------------------------------- Ready to explore how Voiceflow can help your team? Let’s talk. [Sign up free](https://creator.voiceflow.com/signup) ![ghraphic](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6570bddffef17da5240c7998_ascii-3.png) --- # Customer Support Automation | Voiceflow [![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/69334378a1bbe9950943bbf6_Voiceflow%20Logo%20White.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580188390246e46223a2955_voiceflow-logo-dark-no-shadow.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f7af7b503790c02ef0ecc_voiceflow-logo.svg)](https://www.voiceflow.com/) Customer support Why teams choose Voiceflow to automate support ------------------------------------------------ Leverage your customer support data across the user journey to automate level 1 FAQs and handle complex questions. #### Native Zendesk integration Manage support tickets, assist live agents, and power your knowledge base with help center articles via Zendesk. #### Automate multi-step tasks Create custom integrations with your existing customer tech stack using our developer toolkit to act on user data. #### Live agent hand-off Use our open source chat widget and custom action step to seamlessly handoff to a live chat platform. #### Maintain AI agent control Curate and manage a custom knowledge base of your customer support documentation to handle complex questions and actions. Overview How it works ------------ Teams use Voiceflow to build and deploy advanced customer support automation across voice and chat channels, Upload support docs to automate FAQs Import data and documents to the Knowledge Base to allow Agents to respond using curated data. Add Workflows to automate complex support tasks Build multi-step tasks for Agents to complete using Voiceflow's Workflow Builder. Integrate with live agent hand-off platforms Integrate Agents with 3rd party services and APIs using Voiceflow Functions and API blocks. Launch via web chat or API Launch Agents with Voiceflow's web chat UI or any custom interface using the Dialog API. Import data and documents to the Knowledge Base to allow Agents to respond using curated data. ![overview-image](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f9187a2094d2411f95ce15_KB.avif) Build multi-step tasks for Agents to complete using Voiceflow's Workflow Builder. ![workflow-start](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f9345fbe531eb7c3c46dc8_workflow-1.webp) Integrate Agents with 3rd party services and APIs using Voiceflow Functions and API blocks. ![functions-voiceflow](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f93423c35a22123a4e3f2c_function-1.webp) Launch Agents with Voiceflow's web chat UI or any custom interface using the Dialog API. ![web-chat-voiceflow](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f9366115a0df5cdbc82878_launch%20(1).webp) Customer support agents Improve resolution rate and containment with AI agents --------------------------------------------------------- Start by automating level 1 FAQs. Scale to complex level 3 queries and actions. ![trilogy logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65d74f78c21d9f2b1755b7f5_footer-logo%201.svg)![roam logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65d74f789f226df9af7afafc_image%203.svg)![voiceflow logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65d74f774d4a3776f804c688_Vector.svg) ### Trilogy automates 60% of their L1 and L2 support tickets. Their AI agent is powered by a curated knowledge base, integrates with Zendesk, and is embedded in the help centers of 90+ products. [Read more](https://www.voiceflow.com/blog/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65fdb0accc5fe0c40725282c_web-casestudy-notitle_Trilogy%20copy.webp) [Read more](https://www.voiceflow.com/blog/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) ### Roam Auto saves 30 hours per week with Voiceflow. Nick and team went from rigid out-of-the-box chatbot to a customized AI agent reduced total tickets and delivered a better customer experience. [Read more](https://www.voiceflow.com/blog/how-roam-saved-30-hours-a-week-in-customer-support-hours) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65fdb0f35dc3e25ff407fce5_web-casestudy-notitle_Roam%20copy.webp) [Read more](https://www.voiceflow.com/blog/how-roam-saved-30-hours-a-week-in-customer-support-hours) ### We reduced ticket costs from $31 to $2. A multi-knowledge base approach paired with a Zendesk integration resolves complex user questions, including code-first API questions from technical builders. [Read more](https://www.voiceflow.com/blog/introducing-tico-the-ai-customer-support-agent-resolving-97-of-tickets) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65fdb141e7d2d1aeaae856b9_web-casestudy-notitle_Voiceflow%20copy%20(1).webp) [Read more](https://www.voiceflow.com/blog/introducing-tico-the-ai-customer-support-agent-resolving-97-of-tickets) Enterprise Cloud Scale and security with Voiceflow Enterprise -------------------------------------------- Voiceflow helps enterprise product teams securely build, test, launch, and manage conversational AI agents at scale. [Discover Enterprise Cloud](https://www.voiceflow.com/demo) ![graphic image for enterprise section ](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65709d642f518eaea6f25e1d_ascii-2.png) Your AI platform of record Build, scale, and collaborate on AI products in a centralized, secure platform across every team. Get ideas to market fast Accelerate AI product team sprints to ship with speed and quality, while efficiently scaling to new use cases. Avoid vendor lock-in Bet on AI, not single vendors. Agnostically adapt to changing LLM and NLU technologies. Controlled customization Build endless API-first data and interface integrations alongside any LLM models with secure guardrails. 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![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b2665acaa4acbced13c_Kaiser%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b19eefb822fc049bd19_Vodafone.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65eb8789aebc72e1760ce2f4_Salesforce.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657add956c7f467b8407c0c9_Woolworths.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec7137f11104be9ae55e9e_Centric%20(2).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec713f46d6f7bdc2d93539_PNC%20(2).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b2f3b57a1e28e2393c5_Superloop.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657addfc71220f5b1c03426a_Renault%20Middle%20East.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6f871c72d324ac537d0d_Clickup%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ade39ed1600f55fdf2b99_Sage.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ade517d97985d518e9470_Trilogy.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6f91fb065c3c25186a53_Citizens%20Bank%20(1).svg) Developer platform Build outside the box with Voiceflow's developer platform ----------------------------------------------------------- Use developer features to extend the platform to add custom features, integrations, interfaces, and more. [Go to docs](https://www.voiceflow.com/docs) ![Base api code](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580caadf1cbcb4f2751eaf7_base-api-code.svg)![Base api code](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65e71f3e1a7bef1f8a7e61a9_new-code.webp) ![Base api screen](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580cb2bf6dd579af32b14fe_base-api-screen.webp) Learn more about use cases Automate support, then everything else ---------------------------------------- Teams are automating and improving business critical use cases with AI agents. [#### Customer support\ \ Automate customer support tickets, enable live agents, and solve complex user questions.](https://www.voiceflow.com/solutions/customer-support) [#### In-app copilots\ \ Improve employee onboarding, human resources FAQs, and team activation.](https://www.voiceflow.com/solutions/customer-experience) [#### Conversation design\ \ Accelerate manual revenue collection tasks and protect revenue using custom AI agents.](https://www.voiceflow.com/solutions/conversation-design) [#### Custom AI agents\ \ Guide users through tools, recommend products, or authenticate customers.](https://www.voiceflow.com/docs) Build AI Agents for customer support and beyond ----------------------------------------------- Ready to explore how Voiceflow can help your team? Let’s talk. [Sign up free](https://creator.voiceflow.com/signup) ![ghraphic](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6570bddffef17da5240c7998_ascii-3.png) --- # Functions | Voiceflow [![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/69334378a1bbe9950943bbf6_Voiceflow%20Logo%20White.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580188390246e46223a2955_voiceflow-logo-dark-no-shadow.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f7af7b503790c02ef0ecc_voiceflow-logo.svg)](https://www.voiceflow.com/) Functions Build reusable integrations with Functions ========================================== Connect to your tools in your way with Javascript Functions in Voiceflow. Make your own or choose from our growing library. [![play-icon](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65c62ae0621f7cf6ae9c57d6_play-button%20(1).svg)\ \ Watch Video](https://www.voiceflow.com/functions#) [Explore Functions](https://www.voiceflow.com/templates) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65a70537391619ed3b363427_Group%201%20(1).svg) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/666a058fff1c7cf8c18c3be9_ss%204.webp) How do Functions work? Built by developers, used by designers -------------------------------------- Functions allow your development team to create a custom integration that can be reused in the design by the designer without touching any code. Define input and output variables Your developer can define what data they need to input into the function and what comes out. Make Fetch Requests Functions supports fetch requests. Meaning you can send and receive data from tools in your techstack. Define Exit Behaviour Use Javascript to define different exit paths, output variables, and even render cards, carousels, and debug messages in Voiceflow. Handoff to Designer Your designer can access your function like a step on the canvas. They don’t need to touch the code. Just map the input and output variables. Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks. ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/666a07ebca00149aa767c0de_ss%201%20.webp) Functions supports fetch requests. Meaning you can send and receive data from tools in your techstack. ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/666a07ea969bfc633102544c_ss2.webp) Use Javascript to define different exit paths, output variables, and even render cards, carousels, and debug messages in Voiceflow. ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/666a07ea5a23defe03b2d903_ss3.webp) Your designer can access your function like a step on the canvas. They don’t need to touch the code. Just map the input and output variables. ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/666a058fff1c7cf8c18c3be9_ss%204.webp) What can you build? **Create a Function for any use case** -------------------------------------- Integrations, automations, analytics, you name it. ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/666a0e95f5fd1ea7e03d6585_snowflake.webp) #### Databases Pull customer information from a database like Snowflake ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/666b7050f1f2ca7120da9395_zd.webp) #### Support Teams Create tickets for your support team in Zendesk ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/666a0eea627c78759b89825b_salesforce.webp) #### CRMs Update prospect information in Salesforce ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/666a0ee9690c1bcb3e7e7f59_shopify.webp) #### E-commerce Create an order in Shopify or your Ecommerce Solution ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/666b7051e9f36cde7de255c8_openai.webp) #### Bring your own LLM Send a question to your own AI model ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/666a0ee984be90b09799bbeb_hubspot.webp) #### Marketing Add a contact to a new marketing campaign in Hubspot Featured functions Explore our pre-built Functions ------------------------------- [Browse Functions](https://www.voiceflow.com/templates) No items found. Build your own Custom integrations for any use case. ------------------------------------- Use functions to create integrations with any tool in your tech stack. Build once, reuse as many times as you want. [Go to docs](https://developer.voiceflow.com/docs/function-step) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/666a17e39e127ef8b7109ebd_ss2%201.png)![Base api code](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65e71f3e1a7bef1f8a7e61a9_new-code.webp) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/666a17e6f21404f5b4943b50_ss%204%201.png) Share your Functions -------------------- Build and submit a Function to have it featured in the community. [Share your Function](https://airtable.com/app2eoFuKeL8jfQGQ/shrQEtmPIP0KNxTcX) [Developer Docs](https://developer.voiceflow.com/docs/function-step) ![ghraphic](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6570bddffef17da5240c7998_ascii-3.png) --- # GDPR Compliance | Voiceflow [![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/69334378a1bbe9950943bbf6_Voiceflow%20Logo%20White.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580188390246e46223a2955_voiceflow-logo-dark-no-shadow.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f7af7b503790c02ef0ecc_voiceflow-logo.svg)](https://www.voiceflow.com/) GDPR Compliance =============== Voiceflow follows all processes and policies for GDPR compliance, and has ISO27001 compliance. Learn more about our Security practices [here](https://www.voiceflow.com/legal/security) .[](https://www.voiceflow.com/legal/gdpr#) [Learn More](https://www.voiceflow.com/legal/gdpr#Learn-more) [Contact sales](https://www.voiceflow.com/demo) Security and compliance trusted by the Fortune 500 across every industry. ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ad530e1c51902c418dba0_General%20Motors.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ad56eaaa749efbb5f17bc_AEP.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6fa034196b9c903e9bc4_Allstate%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ad5a84e2611e847ee539b_AXA.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec68f0a33bbb50794fe54d_Visible.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ad5dc7a7076e83d0872d9_BMW.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ad676d20408e7132ac32f_CDW.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ad6a21427cfdb8c6dd443_Century%20Link.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6faa8a11ffe1390d9bff_Amazon%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6fc63dc79361d6d98276_IESO%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6fd15f4b692b316d77c7_Contact%20Harald%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6ff738f81cb7693d0b72_EXL.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65eb86bd08e663fe807a77f3_Expedia.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65eb86cb5c64ec227bbc63f1_Con%20Edison.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec705a2d85e3456f951c9d_Deloitte%20(3).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b785e0cbf2d4419991f_FOrd.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b5edc92f46ed5e2c096_Eltropy.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ada348dfa0b60403547eb_GM%20Financial.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6a196cf469713ee05d62_Home%20Depot.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ada6f7929b6f1c0ca0233_Lowes.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6ad8cf7a0e9fc412dd3b_Mattel.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657adab6b701a890d02647d7_Three%20UK.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec70666f839f619b8897ee_Instacart%20(2).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65eb875f5232b38b6e28b1dc_Intrado.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec70754fdd0c5a9ff91ead_Intuit%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657adb191ee7f3dfaba1972d_KBC%20Logo.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6acfa4b19ca48b7d55e0_Charles%20Schwab.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b6f115511ffaa3d43c5_Louis%20Vuitton%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b07637289ce22eec80c_Nationwide.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657adb90bae6e6f0aa4a9363_FCB%20Health.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec708234196b9c903f0134_IHG%20Hotels%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec708c4fdd0c5a9ff9282a_Nubank%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec709b9dec9bdd31fde48c_JP%20Morgan%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657adbf6bb03663ad0e23f5b_Orange.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657adc2e5435c9e049344a8a_Proximus.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec70a6665cc9fe43c7afa1_Rocket%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec70b89dec9bdd31fe23d0_Keybank%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657adc726e61615fe75d210a_Schneider%20Electric.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6a25066c3d50c24b5762_service%20nsw.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b5135492b5486a75fca_Five%209.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b49de0ed9626dbd8df7_BMO%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec70052622bb5343e07225_Tomis%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec7010637289ce22f14750_US_Bank%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657add2071220f5b1c02c694_USAA.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657add3a216738251463850e_Cisco.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b2665acaa4acbced13c_Kaiser%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b19eefb822fc049bd19_Vodafone.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65eb8789aebc72e1760ce2f4_Salesforce.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657add956c7f467b8407c0c9_Woolworths.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec7137f11104be9ae55e9e_Centric%20(2).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec713f46d6f7bdc2d93539_PNC%20(2).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b2f3b57a1e28e2393c5_Superloop.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657addfc71220f5b1c03426a_Renault%20Middle%20East.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6f871c72d324ac537d0d_Clickup%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ade39ed1600f55fdf2b99_Sage.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ade517d97985d518e9470_Trilogy.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6f91fb065c3c25186a53_Citizens%20Bank%20(1).svg) **General Data Protection Regulation (GDPR) Compliance Statement** ------------------------------------------------------------------ ** Purpose ‍**This GDPR Compliance Statement outlines how Voiceflow collects, processes, and protects personal data in accordance with the General Data Protection Regulation (GDPR). ‍**Contact Information ‍**For any inquiries related to data protection and GDPR compliance, you can reach out to security@voiceflow.com. ‍ ‍**Commitment to GDPR ‍**Voiceflow is committed to upholding the principles and requirements outlined in the GDPR. We ensure that personal data is processed lawfully, transparently, and for legitimate purposes. Data subjects' rights, including the rights to access, rectification, erasure, restriction, and data portability, are respected and supported by our data processing practices. ‍**Information Collected and Processed ‍**Voiceflow collects and processes various types of personal data for the purpose of delivering our voice and chat technology solutions effectively. The data we collect may include but is not limited to: Contact information (name and email address), User-generated content, Usage data (interactions with our technology). ‍**Purposes for Processing Personal Data ‍**Voiceflow processes personal data for the following purposes: providing and improving our services, responding to customer inquiries and support requests, sending product updates, promotional materials, and relevant communications, conducting analytical research to enhance our products and services, ensuring compliance with legal obligations. ‍**Rights ‍**As a Data Subject pursuant to the GDPR, you have certain rights.  This GDPR Compliance Statement summarizes what these rights under the GDPR involve and how you can exercise these rights.  More detail about each right, including exceptions and limitations, can be found in Articles 15-21 and 77 of the GDPR. The Right to Be Informed: You have the right to be informed about how your personal data is being processed. Voiceflow is committed to transparency and will provide you with clear and concise information about the purposes, legal basis, and recipients of your data. The Right of Access: You can request access to the personal data we hold about you. This enables you to verify the lawfulness of processing and ensure the accuracy of your information. The Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request its rectification. We will promptly update any data that is found to be incorrect. The Right to Erasure: Also known as the "right to be forgotten," you can request the deletion of your personal data. Voiceflow will comply unless there are legal reasons to retain the information. The Right to Restrict Processing: You can request the restriction of processing your personal data. This means we will store the data but not process it further, in certain circumstances. The Right to Data Portability: You have the right to receive the personal data you've provided to us in a structured, commonly used, and machine-readable format. This enables you to transfer it to another data controller. The Right to Object: You can object to the processing of your personal data for specific purposes, including direct marketing. Voiceflow will respect your objection unless there are compelling legitimate grounds for processing. The Right to Avoid Automated Decision-Making:You have the right not to be subject to decisions based solely on automated processing, including profiling, if it significantly affects you. Voiceflow ensures that human intervention is available in such processes. At Voiceflow, we are dedicated to upholding these rights and ensuring that your personal data is treated with the utmost care and respect. If you wish to exercise any of these rights, please contact our Director of Engineering or Head of Legal. ‍**Safeguarding and Security Measures: **Voiceflow takes security seriously, and ensures that it incorporates industry standard security controls in all its products and services, including the following:1. Data Security Governance 2. Physical Access Control 3. Virtual Access Control 4. Data Access Control 5. Disclosure Control 6. Data Entry Control 7. Instructional Control 8. Availability Control 9. Separation Control ‍**Privacy Policy ‍**For detailed information on how Voiceflow collects, processes, stores, and shares personal data, as well as data subjects' rights and choices, please refer to our Privacy Policy. The Privacy Policy can be accessed at the following link: [Voiceflow Privacy Privacy](https://www.voiceflow.com/privacy) . ‍**International Data Transfers ‍**Voiceflow may transfer personal data to countries outside the European Economic Area (EEA) or to third parties located in such countries. In such cases, we ensure that appropriate safeguards, such as standard contractual clauses or security certifications, are in place to protect the data and ensure its secure transfer in compliance with GDPR requirements.Voiceflow is dedicated to safeguarding the privacy and rights of individuals with regard to their personal data. By adhering to the principles of transparency, accountability, and data protection, we strive to maintain the trust and confidence of our users and partners.This GDPR Compliance Statement is subject to updates as necessary to ensure ongoing compliance with changing regulations and standards. ‍ Contact ------- If you believe you've discovered a security-related issue or would like to learn more about Voiceflow's security practices, please contact us at [security@voiceflow.com.](mailto:security@voiceflow.com?subject=Contact%20Us%3A%20Security%20at%20Voiceflow) ‍ Build AI Agents for customer support and beyond ----------------------------------------------- Ready to explore how Voiceflow can help your team? Let’s talk. [Sign up free](https://creator.voiceflow.com/signup) ![ghraphic](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6570bddffef17da5240c7998_ascii-3.png) --- # Privacy | Voiceflow [![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/69334378a1bbe9950943bbf6_Voiceflow%20Logo%20White.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580188390246e46223a2955_voiceflow-logo-dark-no-shadow.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f7af7b503790c02ef0ecc_voiceflow-logo.svg)](https://www.voiceflow.com/) Privacy Policy ============== **Privacy Policy** _Last Updated: 20 December 2023_ At Voiceflow, Inc., (hereinafter, “**Voiceflow**,” “**Company**,” “**us**,” or “**we**”), we respect and protect the privacy of visitors to our website, www.Voiceflow.com, and the other websites under the Voiceflow.com domain (collectively, the “**Sites**”), and our customers who use our SaaS product, web design software, tools, and related services (together with the Sites, the “**Service**”). ‍ This Privacy Policy (“**Policy**”) explains how we collect, use, disclose, and protect visitors’ and users’ information as part of the Service. Any discussion of your use of the Service in this Policy is meant to include your visits and other interactions with the Sites and Services, whether or not you are a user of Voiceflow’s SaaS product. ‍ By accessing and using our Service, you indicate that you understand, accept, and consent to the terms of this Policy. If you do not agree with or you are not comfortable with any aspect of this Policy, you should immediately discontinue access or use of our Service. Proper access and use of information provided on the website, including User Contributions, is governed by our terms of use found [here](https://www.voiceflow.com/legal/terms) (“**Terms of Service**”). In addition to the below Policy, Voiceflow follows and adheres to the industry practices to be compliant with the GDPR and data protection laws. For more information, check out our GDPR compliance page [here](https://www.voiceflow.com/legal/gdpr) . If applicable and as provided for under Section 10 (Privacy) of our Terms of Service, you may also be subject to Voiceflow’s DPA which can be found [here](https://www.voiceflow.com/legal/dpa) . ‍ **1\. What “Personal Information” means ‍ **In this Policy, “**Personal Information**” means information or an information set that identifies or could be used to identify an individual directly or indirectly. Except as described in this Policy, Voiceflow will not give, sell, rent, or loan any Personal Information to any third party. Personal Information does not include “**Usage Data**” which we define as encoded or anonymized information or aggregated data we collect about a group or category of services, features, or users which does not contain personally identifying information. Usage Data helps us understand trends in usage of the Service so that we can better consider new features or otherwise tailor the Service. In addition to collecting and using Usage Data ourselves, we may share Usage Data with third parties, including our customers, partners and service providers, for various purposes, including to help us better understand our customers’ needs and improve the Service as well as for advertising and marketing purposes. ‍ ‍**2\. How we collect, use, and share your Personal Information and other information you provide to us ‍**When you register for the Service, we may ask for Personal Information such as your name, email address, credit card or other billing information. You may also provide at your own discretion certain related information like your personal website name, social media websites, your employment information, the date you started using the Service, and a description of yourself. Additionally, as you employ the Sites to create voice apps, the software continuously saves changes made by you with the server and will document items such as when you are working and saving changes, when you last opened the Services, when voice apps are published, or when you perform certain tasks. ‍ We may also retain the contents of any messages you send to us or through the Service, and we may collect information you provide in user content that you post or upload to the Service (“**User Content**”). ‍ Voiceflow may use Personal Information provided to operate, improve upon, and personalize the Service, for billing identification and authentication, to contact and communicate with you about the Service and your use of the Service, to support use of the Service, to send marketing materials for research purposes, and to generally improve the content and functionality of the Service. ‍ We may also combine your Personal Information with third-party analytics information to build a broader profile of our individual users so that we can serve you better and provide custom, personalized content and information. Additionally, we may use the Personal Information we collect for identification and authentication and fraud prevention, to analyze Site usage and improve the Service, for internal market research, troubleshooting problems, and as otherwise set forth in this Policy. We will only use your Personal Information in accordance with this Policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes. Note that we will never email you to ask for your account information. If you ever receive such an email, please forward it to [support@voiceflow.com](mailto:support@voiceflow.com) . We use financial information solely as authorized by you in accordance with the Service. While Voiceflow does not store your credit card information and will use commercially reasonable efforts to ensure the security of all credit card and all other Personal Information, we expressly disclaim any liability for any unauthorized access to or use of our secure servers and/or any and all personal and/or financial information stored therein, and you agree to hold Voiceflow harmless for any damages that may result therefrom. ‍ **b. Information we may receive from and share with third parties ‍**We may now or in the future receive Personal Information about you from third parties. For example, if you access our Site or Service through a third-party connection or log-in or connect an application to Voiceflow, that third party you connected with may pass certain information about your use of its service to Voiceflow. This information could include, but is not limited to, the user ID associated with your account, an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that third-party service. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the Service. Voiceflow may also share Personal Information with its third-party service providers (such as its credit card processors and hosting partners) to provide the necessary hardware, software, networking, storage, and other services we use to operate the Service and maintain a high-quality user experience. We do not permit our service providers to use the Personal Information we share for their marketing purposes. ‍ **c. Application integration ‍**To facilitate the exchange of data between third-party SaaS applications, we may need to store certain information (“**App Credentials**”) that helps us access these third-party SaaS application accounts on your behalf. We store your App Credentials in an encrypted form. When we access these third-party applications on your behalf, the third-party application provides us with access to certain data. We will use, store, and disclose this data in accordance with this Policy. ‍ You should note that Voiceflow shall have no liability or responsibility for the privacy practices or other actions of any third-party applications for which you provide us with App Credentials. ‍ **d. Other information sharing ‍**We may be required to disclose Personal Information to respond to subpoenas, court orders, and law enforcement or governmental requests or investigations, or to establish or exercise our legal rights or defend against legal claims. We may also share Personal Information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations or our Terms of Service, or as otherwise required by law. We use or may use information collected by cookies, log files, device identifiers, and clear GIFs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site, (b) provide custom, personalized content and information, (c) to provide and monitor the effectiveness of our Service, (d) monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns, (e) diagnose or fix technology problems, (f) help you efficiently access your information after you sign in, (g) to provide advertising to your browser or device, and (h) automatically update the Voiceflow Service on your mobile devices. We may share Personal Information with any member of the Voiceflow team, which includes any entity that controls, is controlled by, or under common control with Voiceflow. ‍ **Use of Data from Google APIs.** Voiceflow’s use and transfer to any other app of information received from Google APIs will adhere to the [Google API Services User Data Policy](https://developers.google.com/workspace/workspace-api-user-data-developer-policy) , including the [Limited Use](https://developers.google.com/workspace/workspace-api-user-data-developer-policy#limited-use) requirements. ‍ **3\. Links to other websites ‍ **The Service contains links to websites and applications other than the Service, including websites and applications operated by affiliates and other third parties. This Policy applies only to information collected by the Service. ‍ Voiceflow does not endorse and is not responsible for the practices of third parties or their websites or applications. We do not determine and are not responsible for the privacy practices or the content of websites or applications operated by third parties. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party’s own rules and policies. We are not responsible for and we do not control any third parties that you authorize to access your User Content. If you are using a third-party website or service and you allow such a third-party access to your User Content, you do so at your own risk. ‍ ‍ **4\. Public forums ‍**Our Service offers publicly accessible blogs and community forums. If you elect to post something in a public area of our Service, any Personal Information or content that you voluntarily disclose for posting to the Service, becomes available to the public, as controlled by any applicable privacy settings. If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other users have copied or saved that information. To request removal of your Personal Information from one of our blogs or community forums, contact us at [support@voiceflow.com](mailto:support@voiceflow.com) . In some cases, we may not be able to remove all your Personal Information. ‍ **5\. Customer testimonials / comments / reviews ‍** From time to time, we post customer testimonials on the Sites which may contain Personal Information. We always obtain the customers’ consent prior to posting their names along with their testimonials. ‍ ‍ **6\. Protection of information ‍** Voiceflow is committed to ensuring the security of your Personal Information. We use commercially reasonable technological, physical, and administrative security safeguards, such as firewalls and carefully developed security features, to protect the confidentiality and security of your Personal Information within the Service and the Sites. When you enter confidential information (such as login credentials or information submitted from within the Service) we encrypt the transmission of that information using secure socket layer technology (SSL). These technologies, procedures, and other measures are used in an effort to ensure that your data is safe, secure, and only available to you and to those you authorized to access your data. However, no internet, email, or other electronic transmission is ever fully secure or error-free, so you should take care in deciding what information you send to us in this way. Voiceflow is not responsible for the functionality or security measures of any third party. ‍ ‍ **7\. Hosting and data transfer ‍** We are based in Canada, but, unless we expressly agree otherwise, we may host, transfer, and process data, including Personal Information, in Canada and in other countries through Voiceflow and third parties that we use to operate and manage the Service.  These countries may have data protection laws that are different from those of your country of residence. Voiceflow takes appropriate measures to ensure such transfers are in compliance with applicable laws. **8\. Customer Warranty** You represent and warrant to, and covenant with Voiceflow that your data will only contain personal information in respect of which you have provided all notices and disclosures, obtained all applicable third party consents and permissions and otherwise has all authority, in each case as required by applicable laws, to enable Voiceflow to provide its services, including with respect to the collection, storage, access, use, disclosure, processing and transmission of personal information, including by or to Voiceflow and to or from all applicable third parties. ‍ **9\. Choice ‍** We process and store information on behalf of our customers. You may decline to submit any Personal Information through the Service, in which case we may not be able to provide certain services to you. Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Note that disabling cookies on your mobile device or browser may prevent us or our business partners from tracking your browser’s activities in relation to the Service. However, doing so may disable many of the features available through the Service. ‍ **10\. Correcting and updating your information ‍** You may update, delete, or change your Personal Information you have provided Voiceflow by logging in to the Service and providing such additional information or deleting such information where applicable. If you are not our customer and would like to gain access to, or request deletion of, information we have collected, please contact us at support@voiceflow.com. We will use commercially reasonable efforts to respond to such queries within a reasonable time. Voiceflow has no direct relationship with the individuals or companies (“**End Users**”) with whom you may interact using the Service. Any such End Users seeking access to, or who would like to correct, amend, or delete data which may be stored in the Service should direct their query to the applicable Voiceflow customer acting as the data controller for such information. ‍ **11\. Right to Withdraw Consent** Where you have provided your consent to the collection, use, and transfer of your personal information, you may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw your consent, if applicable, contact us at support@voiceflow.com. ‍ **12\. Data retention ‍** Voiceflow will retain Personal Information we process on behalf of our customers or collect directly from our customers for as long as needed to provide Service to our customers, subject to our compliance with this Policy, or as required or permitted under the applicable law. We may further retain and use this Personal Information as necessary to comply with our legal obligations; maintain accurate accounting, financial, and other operational records; resolve disputes; and enforce our agreements. We have established internal policies for the deletion of data from customer accounts following termination of a customer’s subscription to the Service. ‍ **13\. Children's Personal Information ‍** Voiceflow does not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through our Service. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce our Policy by instructing their children never to provide Personal Information on our Service without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to Voiceflow through our Service, please contact us, and we will use commercially reasonable efforts to delete that information from our databases. ‍ **14\.  Changes to the Privacy Policy ‍** We may, in our sole discretion, modify or update this Policy from time to time. If we make any material changes to this Policy, we will endeavor to notify you by email or by posting a prominent notice on the Sites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Service constitutes your acceptance to such changes to this Policy. If you do not accept the terms of this Policy, you should immediately discontinue use of the Service. ‍ **15\.  Business transactions ‍** Voiceflow may assign or transfer this Policy, and your user account and related Personal Information, to any person or entity that acquires all or substantially all of the business, stock or assets of, or is merged with Voiceflow. We may also transfer or assign such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, or similar transactions or proceedings, provided that the recipient of such information will continue to be bound by the terms of this Privacy Policy. ‍ **16\.  Contact us ‍** If you have questions regarding this Policy or about the privacy practices of Voiceflow, please contact us by email at [support@voiceflow.com](mailto:support@voiceflow.com) . Build AI Agents for customer support and beyond ----------------------------------------------- Ready to explore how Voiceflow can help your team? Let’s talk. [Sign up free](https://creator.voiceflow.com/signup) ![ghraphic](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6570bddffef17da5240c7998_ascii-3.png) --- # Voiceflow Marketplace | Collections [![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/69334378a1bbe9950943bbf6_Voiceflow%20Logo%20White.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580188390246e46223a2955_voiceflow-logo-dark-no-shadow.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f7af7b503790c02ef0ecc_voiceflow-logo.svg)](https://www.voiceflow.com/) AllCustomer supportE-commerceLead generationTask automationAgencies [Top Resources for AI Agencies\ \ It’s no secret that the release of tools like ChatGPT has challenged how we see the role of AI across every industry. AI is growing at a rate that no other technology has before, with new models, platforms, and research being published daily. To keep up with the pace of change, AI agencies formed, helping businesses—big and small—carve out their stake in AI.](https://www.voiceflow.com/collections/top-resources-for-agencies) All Agencies [Top 7 Coolest Custom Interface Projects Built on Voiceflow (For Developers)\ \ The true power of Voiceflow is in our ability to let developers integrate to any platform, execute custom actions, and deploy to any interface—with speed. This is made possible using our APIs, custom webchat, built-in code steps, functions, and extensions. If you’re a developer curious to build an AI agent on a custom interface, here’s some art-of-possible inspiration for you.](https://www.voiceflow.com/collections/top-custom-interface-projects) All Task automation [Top 6 Customer Support Templates and Tutorials\ \ AI agents are revolutionizing the way the businesses interact with customers, offering 24/7 service, ability to handle multiple queries, and now even complete custom tasks. We’ve compiled templates and tutorials to help you go from zero to hero with your support AI agent. Stick to the end to checkout key case studies of teams who’ve successfully automated their customer support function with Voiceflow.](https://www.voiceflow.com/collections/customer-support-template-and-tutorial) All Customer support [Top 6 E-commerce Templates and Tutorials\ \ In today's AI wave, having a quality chatbot is the baseline for all businesses. It's crucial to enable 24/7 customer interaction and greatly improve your efficiency. What if I told you that your chatbot can do so much more? With these templates and tutorials level up your chatbot so it can manage product recommendations, collect customer data, track orders, and handle customer queries.](https://www.voiceflow.com/collections/top-ecomm-templates-and-tutorials) All E-commerce No results found... [![](https://cdn.prod.website-files.com/plugins/Basic/assets/placeholder.60f9b1840c.svg)](https://www.voiceflow.com/collections#) Have something to share? ------------------------ Share your creation with over 250,000 global Voiceflow users. [Share resource](https://airtable.com/appCYnIC5ir7nKu8W/shra7TXU4NmWOhKZK) [Join the Voiceflow Discord](https://link.voiceflow.com/community) ![graphic image for enterprise section ](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65709d642f518eaea6f25e1d_ascii-2.png) Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. --- # Build advanced AI agents faster than Langchain [![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/69334378a1bbe9950943bbf6_Voiceflow%20Logo%20White.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580188390246e46223a2955_voiceflow-logo-dark-no-shadow.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f7af7b503790c02ef0ecc_voiceflow-logo.svg)](https://www.voiceflow.com/) Build advanced AI agents faster than Langchain ---------------------------------------------- Customizable pre-built agent functionality on a visual canvas for you to build your own solutions with custom code. Connect to any interface with our APIs to save time and headache deploying AI agents. [Get started, it's free](https://creator.voiceflow.com/signup) ![homepage graphic image](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/657082bbe92f21106ec01d6c_ascii.svg) Create a Vector DB in minutes Instantly create a vector database to inform your AI agent. Simply upload your files into Voiceflow’s Knowledge Base and skip the hassle of using Pinecone. Pre-built front end for your AI agent Get your agent to market faster with Voiceflow’s out-of-the-box and open source front end solution. No more tedious custom-built front end so you can accelerate AI product team sprints. Eliminate LLM hallucinations Combine RAG with prompt-chaining techniques or mix LLMs to eliminate the risk of AI agent hallucination. Easily customize and reuse components across agents. [Try Template](https://creator.voiceflow.com/dashboard?import=6646bda54382243e6f082e3d) Connect to databases with ease Retrieve data from any database to integrate directly into your prompts. Perform custom actions using Voiceflow’s JavaScript Functions, creating a more engaging, effective agent. [Try Template](https://creator.voiceflow.com/dashboard?import=6646bdab9e2b4495737fbd4c) Learn more about Voiceflow Explore the platform -------------------- Teams use Voiceflow to collaboratively design, develop, and launch impactful AI agents using any models and integrations. [#### Developer Tutorials\ \ Get inspired with a curated playlist of developer tutorials with repositories included.](https://youtube.com/playlist?list=PLKYemGIohRgBo44Xr8RvgVUVQMW-uhjZl&feature=shared) [#### Developer Docs\ \ Build custom integrations and extend to any tailored interfaces using a powerful API library.](https://developer.voiceflow.com/docs/get-started) [#### Templates\ \ Start off of what others have made before expanding into your own use case.](https://www.voiceflow.com/marketplace-old) [#### Functions\ \ Build reusable integrations within Voiceflow that can be created using JavaScript and API calls.](https://www.voiceflow.com/functions) Build AI Agents for customer support and beyond ----------------------------------------------- Ready to explore how Voiceflow can help your team? Let’s talk. [Sign up free](https://creator.voiceflow.com/signup) ![ghraphic](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6570bddffef17da5240c7998_ascii-3.png) --- # Take your Zendesk chatbot to the next level [![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/69334378a1bbe9950943bbf6_Voiceflow%20Logo%20White.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580188390246e46223a2955_voiceflow-logo-dark-no-shadow.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f7af7b503790c02ef0ecc_voiceflow-logo.svg)](https://www.voiceflow.com/) The Zendesk AI solution you're looking for ------------------------------------------ Create an AI agent with Voiceflow that connects to Zendesk and automates 60% customer requests, or more. Let your support team focus on the complex questions - AI can handle the rest. [Get started, it's free](https://creator.voiceflow.com/signup) ![homepage graphic image](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/657082bbe92f21106ec01d6c_ascii.svg) **Connect your Zendesk Help Docs instantly** Upload your Zendesk support documents in a few clicks and let AI handle your customer questions. **Pre-built flows with your team** Collaborate with your team to create pre-built flows to help customers debug known issues step by step. **Use any AI model in your flows** Optimize your AI agent with different AI models tailored to the problems you’re helping a customer solve. **Create tickets and connect to databases with ease** Retrieve data from any customer database using our API step or Javascript function that you can build into your flows. **Automate your customer support** ---------------------------------- “12 weeks since launching my Voiceflow Zendesk agent, it solved 40% of total chats, saved 97 hours, which translated to $710 of cost savings.” ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/666898a1964cb726c21e249e_1697026242505.webp) ##### Bart Slodyczka Head of CS @ Joolca “Amet minim mollit non deserunt ullamco est sit aliqua dolor do amet sint. Velit officia consequat duis enim velit mollit. Exercitation veniam consequat.” ![](https://cdn.prod.website-files.com/62434fa732124a0fb112aab4/62434fa732124a28a812aad9_placeholder%202.svg) ##### Author Name VP of Company “Amet minim mollit non deserunt ullamco est sit aliqua dolor do amet sint. Velit officia consequat duis enim velit mollit. Exercitation veniam consequat.” ![](https://cdn.prod.website-files.com/62434fa732124a0fb112aab4/62434fa732124a28a812aad9_placeholder%202.svg) ##### Author Name VP of Company Start building AI Agents ------------------------ Sign up to receive Zendesk AI agent templates. [Get started, it’s free](https://creator.voiceflow.com/signup) ![ghraphic](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6570bddffef17da5240c7998_ascii-3.png) --- # Internal Operations | Voiceflow [![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/69334378a1bbe9950943bbf6_Voiceflow%20Logo%20White.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580188390246e46223a2955_voiceflow-logo-dark-no-shadow.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f7af7b503790c02ef0ecc_voiceflow-logo.svg)](https://www.voiceflow.com/) Internal Automation Everything you need to build AI Agents for internal operations -------------------------------------------------------------- Teams use Voiceflow to design, test, and launch chat or voice AI agents — together, faster, at scale. #### Security & compliance SOC-2, ISO/IEC 27001 and GDPR compliance ensure that teams can trust agents to handle sensitive employee & company data. #### Tech stack integrations Create integrations via API with human resources and project management tools in your organization's tech stack. #### Slack & internal communication Embed agents in employee workflows, including Slack, HR platforms, or Microsoft Teams, via API. #### Knowledge base Curate and manage a custom knowledge base of internal documentation and databases. Use cases Learn how these teams shipped tailored AI agents for internal automation ------------------------------------------------------------------------ Teams use Voiceflow to design, test, and launch chat or voice AI agents — together, faster, at scale. ![trilogy logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65d74f78c21d9f2b1755b7f5_footer-logo%201.svg)![roam logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65d74f789f226df9af7afafc_image%203.svg)![voiceflow logo](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65d74f774d4a3776f804c688_Vector.svg) ### Trilogy automates 60% of their L1 and L2 support tickets. Their AI agent is powered by a curated knowledge base, integrates with Zendesk, and is embedded in the help centers of 90+ products. [Read more](https://www.voiceflow.com/blog/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65fdb0accc5fe0c40725282c_web-casestudy-notitle_Trilogy%20copy.webp) [Read more](https://www.voiceflow.com/blog/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) ### Roam Auto saves 30 hours per week with Voiceflow. Nick and team went from rigid out-of-the-box chatbot to a customized AI agent reduced total tickets and delivered a better customer experience. [Read more](https://www.voiceflow.com/blog/how-roam-saved-30-hours-a-week-in-customer-support-hours) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65fdb0f35dc3e25ff407fce5_web-casestudy-notitle_Roam%20copy.webp) [Read more](https://www.voiceflow.com/blog/how-roam-saved-30-hours-a-week-in-customer-support-hours) ### We reduced ticket costs from $31 to $2. A multi-knowledge base approach paired with a Zendesk integration resolves complex user questions, including code-first API questions from technical builders. [Read more](https://www.voiceflow.com/blog/introducing-tico-the-ai-customer-support-agent-resolving-97-of-tickets) ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65fdb141e7d2d1aeaae856b9_web-casestudy-notitle_Voiceflow%20copy%20(1).webp) [Read more](https://www.voiceflow.com/blog/introducing-tico-the-ai-customer-support-agent-resolving-97-of-tickets) Enterprise Cloud Scale and security with Voiceflow Enterprise -------------------------------------------- Voiceflow helps enterprise product teams securely build, test, launch, and manage conversational AI agents at scale. [Discover Enterprise Cloud](https://www.voiceflow.com/demo) ![graphic image for enterprise section ](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65709d642f518eaea6f25e1d_ascii-2.png) Your AI platform of record Build, scale, and collaborate on AI products in a centralized, secure platform across every team. Get ideas to market fast Accelerate AI product team sprints to ship with speed and quality, while efficiently scaling to new use cases. Avoid vendor lock-in Bet on AI, not single vendors. Agnostically adapt to changing LLM and NLU technologies. Controlled customization Build endless API-first data and interface integrations alongside any LLM models with secure guardrails. Trusted by the best in the business ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ad530e1c51902c418dba0_General%20Motors.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ad56eaaa749efbb5f17bc_AEP.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6fa034196b9c903e9bc4_Allstate%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ad5a84e2611e847ee539b_AXA.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec68f0a33bbb50794fe54d_Visible.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ad5dc7a7076e83d0872d9_BMW.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ad676d20408e7132ac32f_CDW.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ad6a21427cfdb8c6dd443_Century%20Link.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6faa8a11ffe1390d9bff_Amazon%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6fc63dc79361d6d98276_IESO%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6fd15f4b692b316d77c7_Contact%20Harald%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6ff738f81cb7693d0b72_EXL.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65eb86bd08e663fe807a77f3_Expedia.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65eb86cb5c64ec227bbc63f1_Con%20Edison.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec705a2d85e3456f951c9d_Deloitte%20(3).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b785e0cbf2d4419991f_FOrd.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b5edc92f46ed5e2c096_Eltropy.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ada348dfa0b60403547eb_GM%20Financial.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6a196cf469713ee05d62_Home%20Depot.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ada6f7929b6f1c0ca0233_Lowes.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6ad8cf7a0e9fc412dd3b_Mattel.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657adab6b701a890d02647d7_Three%20UK.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec70666f839f619b8897ee_Instacart%20(2).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65eb875f5232b38b6e28b1dc_Intrado.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec70754fdd0c5a9ff91ead_Intuit%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657adb191ee7f3dfaba1972d_KBC%20Logo.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6acfa4b19ca48b7d55e0_Charles%20Schwab.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b6f115511ffaa3d43c5_Louis%20Vuitton%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b07637289ce22eec80c_Nationwide.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657adb90bae6e6f0aa4a9363_FCB%20Health.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec708234196b9c903f0134_IHG%20Hotels%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec708c4fdd0c5a9ff9282a_Nubank%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec709b9dec9bdd31fde48c_JP%20Morgan%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657adbf6bb03663ad0e23f5b_Orange.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657adc2e5435c9e049344a8a_Proximus.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec70a6665cc9fe43c7afa1_Rocket%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec70b89dec9bdd31fe23d0_Keybank%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657adc726e61615fe75d210a_Schneider%20Electric.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6a25066c3d50c24b5762_service%20nsw.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b5135492b5486a75fca_Five%209.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b49de0ed9626dbd8df7_BMO%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec70052622bb5343e07225_Tomis%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec7010637289ce22f14750_US_Bank%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657add2071220f5b1c02c694_USAA.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657add3a216738251463850e_Cisco.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b2665acaa4acbced13c_Kaiser%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b19eefb822fc049bd19_Vodafone.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65eb8789aebc72e1760ce2f4_Salesforce.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657add956c7f467b8407c0c9_Woolworths.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec7137f11104be9ae55e9e_Centric%20(2).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec713f46d6f7bdc2d93539_PNC%20(2).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b2f3b57a1e28e2393c5_Superloop.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657addfc71220f5b1c03426a_Renault%20Middle%20East.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6f871c72d324ac537d0d_Clickup%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ade39ed1600f55fdf2b99_Sage.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ade517d97985d518e9470_Trilogy.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6f91fb065c3c25186a53_Citizens%20Bank%20(1).svg) Learn more about use cases Automate support, then everything else ---------------------------------------- Teams are automating and improving business critical use cases with AI agents. [#### Customer support\ \ Automate customer support tickets, enable live agents, and solve complex user questions.](https://www.voiceflow.com/solutions/customer-support) [#### In-app copilots\ \ Improve employee onboarding, human resources FAQs, and team activation.](https://www.voiceflow.com/solutions/customer-experience) [#### Conversation design\ \ Accelerate manual revenue collection tasks and protect revenue using custom AI agents.](https://www.voiceflow.com/solutions/conversation-design) [#### Custom AI agents\ \ Guide users through tools, recommend products, or authenticate customers.](https://www.voiceflow.com/docs) Build AI Agents for customer support and beyond ----------------------------------------------- Ready to explore how Voiceflow can help your team? Let’s talk. [Sign up free](https://creator.voiceflow.com/signup) ![ghraphic](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6570bddffef17da5240c7998_ascii-3.png) --- # Knowledge Base & Generative AI | Voiceflow [![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/69334378a1bbe9950943bbf6_Voiceflow%20Logo%20White.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580188390246e46223a2955_voiceflow-logo-dark-no-shadow.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f7af7b503790c02ef0ecc_voiceflow-logo.svg)](https://www.voiceflow.com/) How does it work How the Knowledge Base works ---------------------------- Train your AI agent on business data to handle complex questions, perform advanced tasks, and tailor content to specific personas. Import data Power your agent with data from across your business, including Zendesk, sitemaps, and internal docs. Test responses Preview knowledge base responses in real-time as you build. Adjust temperature & system prompts. Tune model inputs Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks. Manage and launch Organize and scale your agent's knowledge and data sources using the Knowledge Base CMS. Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks. ![voiceflow-screenshot](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f9383ebe531eb7c3c84f76_import%20(1).webp) Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks. ![voceflow-preview](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f93d0f7b532a5d3d39a06e_KB-preview-3.webp) Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks. ![voiceflow-preview](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f93945264f3008f6b61f7d_KB-preview-2%20(1).webp) Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks. ![voiceflow-preview](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f93b7538f115a641017551_KB-manage-3.webp) Features Resolve complex questions with a finely tuned knowledge base. ------------------------------------------------------------- Pair your business data with any LLM. #### Scalable vector database Scale your knowledge base to thousands of data sources with a scalable vector database. #### Multi-LLM support Power knowledge base responses with the latest LLM models. #### Tweak LLM settings Tweak your knowledge base responses by changing the LLM model, temperature, and more. #### Search and manage Manage large amounts of data sources with a knowledge base CMS #### Use data to perform actions Give your agent the ability to ask the knowledge base for data to perform advanced actions. #### Instant previews Preview and tweak your knowledge base answers instantly with 1:1 prototypes. Enterprise Cloud Scale and security with Voiceflow Enterprise -------------------------------------------- Voiceflow helps enterprise product teams securely build, test, launch, and manage conversational AI agents at scale. [Discover Enterprise Cloud](https://www.voiceflow.com/demo) ![graphic image for enterprise section ](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65709d642f518eaea6f25e1d_ascii-2.png) Your AI platform of record Build, scale, and collaborate on AI products in a centralized, secure platform across every team. Get ideas to market fast Accelerate AI product team sprints to ship with speed and quality, while efficiently scaling to new use cases. Avoid vendor lock-in Bet on AI, not single vendors. Agnostically adapt to changing LLM and NLU technologies. Controlled customization Build endless API-first data and interface integrations alongside any LLM models with secure guardrails. Trusted by the best in the business ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ad530e1c51902c418dba0_General%20Motors.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ad56eaaa749efbb5f17bc_AEP.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6fa034196b9c903e9bc4_Allstate%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ad5a84e2611e847ee539b_AXA.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec68f0a33bbb50794fe54d_Visible.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ad5dc7a7076e83d0872d9_BMW.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ad676d20408e7132ac32f_CDW.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ad6a21427cfdb8c6dd443_Century%20Link.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6faa8a11ffe1390d9bff_Amazon%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6fc63dc79361d6d98276_IESO%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6fd15f4b692b316d77c7_Contact%20Harald%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6ff738f81cb7693d0b72_EXL.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65eb86bd08e663fe807a77f3_Expedia.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65eb86cb5c64ec227bbc63f1_Con%20Edison.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec705a2d85e3456f951c9d_Deloitte%20(3).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b785e0cbf2d4419991f_FOrd.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b5edc92f46ed5e2c096_Eltropy.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ada348dfa0b60403547eb_GM%20Financial.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6a196cf469713ee05d62_Home%20Depot.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ada6f7929b6f1c0ca0233_Lowes.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6ad8cf7a0e9fc412dd3b_Mattel.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657adab6b701a890d02647d7_Three%20UK.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec70666f839f619b8897ee_Instacart%20(2).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65eb875f5232b38b6e28b1dc_Intrado.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec70754fdd0c5a9ff91ead_Intuit%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657adb191ee7f3dfaba1972d_KBC%20Logo.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6acfa4b19ca48b7d55e0_Charles%20Schwab.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b6f115511ffaa3d43c5_Louis%20Vuitton%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b07637289ce22eec80c_Nationwide.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657adb90bae6e6f0aa4a9363_FCB%20Health.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec708234196b9c903f0134_IHG%20Hotels%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec708c4fdd0c5a9ff9282a_Nubank%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec709b9dec9bdd31fde48c_JP%20Morgan%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657adbf6bb03663ad0e23f5b_Orange.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657adc2e5435c9e049344a8a_Proximus.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec70a6665cc9fe43c7afa1_Rocket%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec70b89dec9bdd31fe23d0_Keybank%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657adc726e61615fe75d210a_Schneider%20Electric.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6a25066c3d50c24b5762_service%20nsw.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b5135492b5486a75fca_Five%209.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b49de0ed9626dbd8df7_BMO%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec70052622bb5343e07225_Tomis%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec7010637289ce22f14750_US_Bank%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657add2071220f5b1c02c694_USAA.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657add3a216738251463850e_Cisco.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b2665acaa4acbced13c_Kaiser%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b19eefb822fc049bd19_Vodafone.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65eb8789aebc72e1760ce2f4_Salesforce.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657add956c7f467b8407c0c9_Woolworths.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec7137f11104be9ae55e9e_Centric%20(2).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec713f46d6f7bdc2d93539_PNC%20(2).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6b2f3b57a1e28e2393c5_Superloop.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657addfc71220f5b1c03426a_Renault%20Middle%20East.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6f871c72d324ac537d0d_Clickup%20(1).svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ade39ed1600f55fdf2b99_Sage.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/657ade517d97985d518e9470_Trilogy.svg) ![](https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ec6f91fb065c3c25186a53_Citizens%20Bank%20(1).svg) Knowledge Base API Build on top of the Knowledge Base API -------------------------------------- Use the Knowledge Base API to query chunks, tag source information and serve responses on any custom interface. [Go to docs](https://developer.voiceflow.com/reference/post_knowledge-base-query) ![Base api code](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580caadf1cbcb4f2751eaf7_base-api-code.svg)![Base api code](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65e71f3e1a7bef1f8a7e61a9_new-code.webp) ![Base api screen](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580cb2bf6dd579af32b14fe_base-api-screen.webp) Learn more about Voiceflow Explore the platform -------------------- Teams use Voiceflow to collaboratively design, develop, and launch impactful AI agents using any models and integrations. [#### Workflow Builder\ \ Visually create AI agents using logic, custom code, models, and business content.](https://www.voiceflow.com/features/workflows) [#### Knowledge Base\ \ Train AI agents on your data to power responses and perform tasks using any LLM model.](https://www.voiceflow.com/features/knowledge-base-generative-ai) [#### Developer Toolkit\ \ Build custom integrations and extend to any tailored interfaces using a powerful API library.](https://developer.voiceflow.com/docs/get-started) [#### Agent Content Manager\ \ Organize, control and scale all of your agent and team content in a single system.](https://www.voiceflow.com/features/agent-cms) Build AI Agents for customer support and beyond ----------------------------------------------- Ready to explore how Voiceflow can help your team? Let’s talk. [Sign up free](https://creator.voiceflow.com/signup) ![ghraphic](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6570bddffef17da5240c7998_ascii-3.png) --- # Voiceflow Community [![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/69334378a1bbe9950943bbf6_Voiceflow%20Logo%20White.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580188390246e46223a2955_voiceflow-logo-dark-no-shadow.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f7af7b503790c02ef0ecc_voiceflow-logo.svg)](https://www.voiceflow.com/) Build AI Agents for customer support and beyond ----------------------------------------------- Ready to explore how Voiceflow can help your team? Let’s talk. [Sign up free](https://creator.voiceflow.com/signup) ![ghraphic](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6570bddffef17da5240c7998_ascii-3.png) --- # Platform Overview | Voiceflow [![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/69334378a1bbe9950943bbf6_Voiceflow%20Logo%20White.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580188390246e46223a2955_voiceflow-logo-dark-no-shadow.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f7af7b503790c02ef0ecc_voiceflow-logo.svg)](https://www.voiceflow.com/) Overview How Voiceflow works ------------------- Teams use Voiceflow as a central collaborative platform to build, launch, and scale AI Agents for any use case. 1\. Build a Knowledge Base Import data and documents to the Knowledge Base to allow Agents to respond using curated data. 2\. Add Workflows Build multi-step tasks for Agents to complete using Voiceflow's Workflow Builder. 3\. Integrate Integrate Agents with 3rd party services and APIs using Voiceflow Functions and API blocks. 4\. Launch via web chat or API Launch Agents with Voiceflow's web chat UI or any custom interface using the Dialog API. Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks. ![overview-image](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f9187a2094d2411f95ce15_KB.avif) Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks. ![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6643e9a9861afdc41ba186d1_workflowbuilder2.webp) Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks. ![functions-voiceflow](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f93423c35a22123a4e3f2c_function-1.webp) Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks. ![web-chat-voiceflow](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f9366115a0df5cdbc82878_launch%20(1).webp) Voiceflow Platform The platform that meets your agent-building ambition. ------------------------------------------------------- Build, customize, ship and improve agents - at scale. #### Scalable knowledge base Build and segment a vector database with thousands of data sources. #### Multi-LLM support Use any AI vendor, including OpenAI and Anthropic, to power agent responses, logic, and actions. #### User control and collaboration Secure and manage work across you organization with SSO and advanced user permissions. #### Content management Curate agent content, components, and logic that scale across teams and agent use cases. #### Build in code Build custom logic, actions, and integrations with the full power of code, including API and JSON steps. #### High-fidelity prototyping Test agent builds 1:1 in real-time and share with stakeholders for feedback & approval. Enterprise Cloud Scale and security with Voiceflow Enterprise -------------------------------------------- Voiceflow helps enterprise product teams securely build, test, launch, and manage conversational AI agents at scale. [Discover Enterprise Cloud](https://www.voiceflow.com/demo) ![graphic image for enterprise section ](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65709d642f518eaea6f25e1d_ascii-2.png) Your AI platform of record Build, scale, and collaborate on AI products in a centralized, secure platform across every team. Get ideas to market fast Accelerate AI product team sprints to ship with speed and quality, while efficiently scaling to new use cases. Avoid vendor lock-in Bet on AI, not single vendors. Agnostically adapt to changing LLM and NLU technologies. Controlled customization Build endless API-first data and interface integrations alongside any LLM models with secure guardrails. 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[Go to docs](https://www.voiceflow.com/docs) ![Base api code](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580caadf1cbcb4f2751eaf7_base-api-code.svg)![Base api code](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65e71f3e1a7bef1f8a7e61a9_new-code.webp) ![Base api screen](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580cb2bf6dd579af32b14fe_base-api-screen.webp) Learn more about Voiceflow Explore the platform -------------------- Teams use Voiceflow to collaboratively design, develop, and launch impactful AI agents using any models and integrations. [#### Workflow Builder\ \ Visually create AI agents using logic, custom code, models, and business content.](https://www.voiceflow.com/features/workflows) [#### Knowledge Base\ \ Train AI agents on your data to power responses and perform tasks using any LLM model.](https://www.voiceflow.com/features/knowledge-base-generative-ai) [#### Developer Toolkit\ \ Build custom integrations and extend to any tailored interfaces using a powerful API library.](https://developer.voiceflow.com/docs/get-started) [#### Agent Content Manager\ \ Organize, control and scale all of your agent and team content in a single system.](https://www.voiceflow.com/features/agent-cms) Build AI Agents for customer support and beyond ----------------------------------------------- Ready to explore how Voiceflow can help your team? Let’s talk. [Sign up free](https://creator.voiceflow.com/signup) ![ghraphic](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6570bddffef17da5240c7998_ascii-3.png) --- # Affiliate Terms [![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/69334378a1bbe9950943bbf6_Voiceflow%20Logo%20White.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/6580188390246e46223a2955_voiceflow-logo-dark-no-shadow.svg)![](https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f7af7b503790c02ef0ecc_voiceflow-logo.svg)](https://www.voiceflow.com/) Voiceflow, Inc. Master Affiliate Marketing Agreement ------------------------------------

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