# Table of Contents
- [Kajabi Help Center - Kajabi](#kajabi-help-center-kajabi)
- [7 prompts to profit: Build your eBook, landing page & follow-up sequence - Kajabi](#7-prompts-to-profit-build-your-ebook-landing-page-follow-up-sequence-kajabi)
- [VIDEO: Account users - Kajabi](#video-account-users-kajabi)
- [VIDEO: Amplify profiles - Kajabi](#video-amplify-profiles-kajabi)
- [VIDEO: Amplify promotions - Kajabi](#video-amplify-promotions-kajabi)
- [AI driven content creation - Kajabi](#ai-driven-content-creation-kajabi)
- [Foundations: Start here - Kajabi](#foundations-start-here-kajabi)
- [Step 3: Add instructor details - Kajabi](#step-3-add-instructor-details-kajabi)
- [Step 1: Validate an idea - Kajabi](#step-1-validate-an-idea-kajabi)
- [Step 4: Build a waitlist - Kajabi](#step-4-build-a-waitlist-kajabi)
- [Step 7: Price a product - Kajabi](#step-7-price-a-product-kajabi)
- [Step 2: Customize global Branding Settings - Kajabi](#step-2-customize-global-branding-settings-kajabi)
- [Step 8: Design a website - Kajabi](#step-8-design-a-website-kajabi)
- [Step 6: Create a product - Kajabi](#step-6-create-a-product-kajabi)
- [Step 9: Test the journey - Kajabi](#step-9-test-the-journey-kajabi)
- [Step 5: Connect Kajabi Payments - Kajabi](#step-5-connect-kajabi-payments-kajabi)
- [Authentication - Kajabi](#authentication-kajabi)
- [Understand Downloads security - Kajabi](#understand-downloads-security-kajabi)
- [Backstage Offer pricing - Kajabi](#backstage-offer-pricing-kajabi)
- [Compare Downloads Product and Course downloads - Kajabi](#compare-downloads-product-and-course-downloads-kajabi)
- [Customize a Podcast page - Kajabi](#customize-a-podcast-page-kajabi)
- [Remove a Podcast from third-party platforms - Kajabi](#remove-a-podcast-from-third-party-platforms-kajabi)
- [Redirect a Podcast - Kajabi](#redirect-a-podcast-kajabi)
- [Listen to a private Podcast on the Apple Podcast app - Kajabi](#listen-to-a-private-podcast-on-the-apple-podcast-app-kajabi)
- [Grow Newsletter subscribers - Kajabi](#grow-newsletter-subscribers-kajabi)
- [Add a video to a lesson with the Creator app - Kajabi](#add-a-video-to-a-lesson-with-the-creator-app-kajabi)
- [Understand RSS feeds - Kajabi](#understand-rss-feeds-kajabi)
- [Get started with the Kajabi Mobile App - Kajabi](#get-started-with-the-kajabi-mobile-app-kajabi)
- [Download files on Kajabi Mobile App (iOS) - Kajabi](#download-files-on-kajabi-mobile-app-ios-kajabi)
- [Update the Kajabi Mobile App - Kajabi](#update-the-kajabi-mobile-app-kajabi)
- [Email address limits in the Kajabi Mobile App - Kajabi](#email-address-limits-in-the-kajabi-mobile-app-kajabi)
- [Use Favorites in the mobile apps - Kajabi](#use-favorites-in-the-mobile-apps-kajabi)
- [Manage push notifications in the Kajabi Mobile App - Kajabi](#manage-push-notifications-in-the-kajabi-mobile-app-kajabi)
- [View Newsletter analytics - Kajabi](#view-newsletter-analytics-kajabi)
- [Download and log in to the Kajabi Mobile App - Kajabi](#download-and-log-in-to-the-kajabi-mobile-app-kajabi)
- [Preview the Kajabi Mobile App - Kajabi](#preview-the-kajabi-mobile-app-kajabi)
- [View Forms submitted in a Funnel - Kajabi](#view-forms-submitted-in-a-funnel-kajabi)
- [View video stats in a Funnel - Kajabi](#view-video-stats-in-a-funnel-kajabi)
- [Customize a Newsletter: Premier vs. Encore - Kajabi](#customize-a-newsletter-premier-vs-encore-kajabi)
- [Funnel updates - Kajabi](#funnel-updates-kajabi)
- [Add client notes (customer view) - Kajabi](#add-client-notes-customer-view-kajabi)
- [Add Coaching client notes - Kajabi](#add-coaching-client-notes-kajabi)
- [Compare 1:1 Coaching and Group Coaching - Kajabi](#compare-1-1-coaching-and-group-coaching-kajabi)
- [Customize a Coaching Product - Kajabi](#customize-a-coaching-product-kajabi)
- [Upload recorded Coaching sessions - Kajabi](#upload-recorded-coaching-sessions-kajabi)
- [Manage Coaching session recordings - Kajabi](#manage-coaching-session-recordings-kajabi)
- [Offer a single Coaching session - Kajabi](#offer-a-single-coaching-session-kajabi)
- [Identify inactive Coaching sessions - Kajabi](#identify-inactive-coaching-sessions-kajabi)
- [Contact an expert or teacher - Kajabi](#contact-an-expert-or-teacher-kajabi)
- [Kajabi Vibe Check policy - Kajabi](#kajabi-vibe-check-policy-kajabi)
- [Unknown](#unknown)
- [VIDEO: Manage Kajabi sites - Kajabi](#video-manage-kajabi-sites-kajabi)
- [Build Your Brand - Kajabi](#build-your-brand-kajabi)
- [VIDEO: Courses overview - Kajabi](#video-courses-overview-kajabi)
- [VIDEO: Create and build a Form - Kajabi](#video-create-and-build-a-form-kajabi)
- [VIDEO: Automation triggers, flows, and branches - Kajabi](#video-automation-triggers-flows-and-branches-kajabi)
- [VIDEO: Create a Kajabi subdomain - Kajabi](#video-create-a-kajabi-subdomain-kajabi)
- [Connect and Automate - Kajabi](#connect-and-automate-kajabi)
- [How to migrate to Kajabi from Thinkific - Kajabi](#how-to-migrate-to-kajabi-from-thinkific-kajabi)
- [VIDEO: Create a Coaching product - Kajabi](#video-create-a-coaching-product-kajabi)
- [VIDEO: Manage affiliates - Kajabi](#video-manage-affiliates-kajabi)
- [Connect a custom domain - Kajabi](#connect-a-custom-domain-kajabi)
- [How to migrate to Kajabi from Patreon - Kajabi](#how-to-migrate-to-kajabi-from-patreon-kajabi)
- [How to migrate to Kajabi from Teachable - Kajabi](#how-to-migrate-to-kajabi-from-teachable-kajabi)
- [VIDEO: Create an Event - Kajabi](#video-create-an-event-kajabi)
- [Create a subdomain for a Kajabi site - Kajabi](#create-a-subdomain-for-a-kajabi-site-kajabi)
- [Take control of your email deliverability - Kajabi](#take-control-of-your-email-deliverability-kajabi)
- [Coupons for subscriptions and payment plans - Kajabi](#coupons-for-subscriptions-and-payment-plans-kajabi)
- [VIDEO: Create a Community channel - Kajabi](#video-create-a-community-channel-kajabi)
- [VIDEO: Create an Offer - Kajabi](#video-create-an-offer-kajabi)
- [Disconnect a custom domain - Kajabi](#disconnect-a-custom-domain-kajabi)
- [Set up a forwarding rule on Bluehost - Kajabi](#set-up-a-forwarding-rule-on-bluehost-kajabi)
- [Gmail & Yahoo email requirement updates - Kajabi](#gmail-yahoo-email-requirement-updates-kajabi)
- [Purchase a domain name - Kajabi](#purchase-a-domain-name-kajabi)
- [Set up a forwarding rule on GoDaddy - Kajabi](#set-up-a-forwarding-rule-on-godaddy-kajabi)
- [Connect a custom domain using nameservers - Kajabi](#connect-a-custom-domain-using-nameservers-kajabi)
- [Troubleshoot redirect issues on Kajabi landing pages - Kajabi](#troubleshoot-redirect-issues-on-kajabi-landing-pages-kajabi)
- [Verify a custom domain for Google Workspace - Kajabi](#verify-a-custom-domain-for-google-workspace-kajabi)
- [Manage DNS records on Kajabi - Kajabi](#manage-dns-records-on-kajabi-kajabi)
- [Test a domain connection to prevent webmail disruption - Kajabi](#test-a-domain-connection-to-prevent-webmail-disruption-kajabi)
- [Kajabi default subdomain vs custom domain - Kajabi](#kajabi-default-subdomain-vs-custom-domain-kajabi)
- [Lightning Loader - Kajabi](#lightning-loader-kajabi)
- [Troubleshoot a site not secure message - Kajabi](#troubleshoot-a-site-not-secure-message-kajabi)
- [Troubleshoot custom domain issues - Kajabi](#troubleshoot-custom-domain-issues-kajabi)
- [Code-based customizations - Kajabi](#code-based-customizations-kajabi)
- [Verify a domain with Facebook - Kajabi](#verify-a-domain-with-facebook-kajabi)
- [Change a domain after a site is live - Kajabi](#change-a-domain-after-a-site-is-live-kajabi)
- [Manage affiliates - Kajabi](#manage-affiliates-kajabi)
- [Get started with SEO - Kajabi](#get-started-with-seo-kajabi)
- [How to drive revenue growth with a Branded Mobile App - Kajabi](#how-to-drive-revenue-growth-with-a-branded-mobile-app-kajabi)
- [Overcome imposter syndrome - Kajabi](#overcome-imposter-syndrome-kajabi)
- [Monetize the gram - Kajabi](#monetize-the-gram-kajabi)
- [Validate your idea - Kajabi](#validate-your-idea-kajabi)
- [Settings for success - Kajabi](#settings-for-success-kajabi)
- [Building a coaching ecosystem that keeps clients coming back - Kajabi](#building-a-coaching-ecosystem-that-keeps-clients-coming-back-kajabi)
- [Make your videos accessible - Kajabi](#make-your-videos-accessible-kajabi)
- [Creating your community - Kajabi](#creating-your-community-kajabi)
- [Create Coupons - Kajabi](#create-coupons-kajabi)
- [Create Coupon Codes in bulk - Kajabi](#create-coupon-codes-in-bulk-kajabi)
- [Locate customers with coupons applied - Kajabi](#locate-customers-with-coupons-applied-kajabi)
- [Coupons Overview - Kajabi](#coupons-overview-kajabi)
- [Create a Coupon in Stripe - Kajabi](#create-a-coupon-in-stripe-kajabi)
- [Manage and Edit Coupons - Kajabi](#manage-and-edit-coupons-kajabi)
- [VIDEO: Create a Community challenge - Kajabi](#video-create-a-community-challenge-kajabi)
- [Use Single-Use Coupon Automations - Kajabi](#use-single-use-coupon-automations-kajabi)
- [Coupon analytics - Kajabi](#coupon-analytics-kajabi)
- [Troubleshoot coupon errors - Kajabi](#troubleshoot-coupon-errors-kajabi)
- [Compare single and bulk coupon codes - Kajabi](#compare-single-and-bulk-coupon-codes-kajabi)
- [Activate Affiliate commission - Kajabi](#activate-affiliate-commission-kajabi)
- [Kajabi Payments overview - Kajabi](#kajabi-payments-overview-kajabi)
- [VIDEO: Grant an Offer - Kajabi](#video-grant-an-offer-kajabi)
- [Build membership levels - Kajabi](#build-membership-levels-kajabi)
- [Affiliate Challenges - Kajabi](#affiliate-challenges-kajabi)
- [Affiliate Coupons vs. Affiliate Share Links - Kajabi](#affiliate-coupons-vs-affiliate-share-links-kajabi)
- [Affiliate FAQs - Kajabi](#affiliate-faqs-kajabi)
- [Manually add an Affiliate Transaction - Kajabi](#manually-add-an-affiliate-transaction-kajabi)
- [Affiliate Portal overview - Kajabi](#affiliate-portal-overview-kajabi)
- [Create Affiliate Coupons - Kajabi](#create-affiliate-coupons-kajabi)
- [Understand the Affiliates commission workflow - Kajabi](#understand-the-affiliates-commission-workflow-kajabi)
- [Troubleshoot Affiliate commission - Kajabi](#troubleshoot-affiliate-commission-kajabi)
- [Create an Affiliate Share link - Kajabi](#create-an-affiliate-share-link-kajabi)
- [Manage Affiliate payouts and commissions - Kajabi](#manage-affiliate-payouts-and-commissions-kajabi)
- [Affiliates overview - Kajabi](#affiliates-overview-kajabi)
- [Update existing Affiliate Transactions as paid - Kajabi](#update-existing-affiliate-transactions-as-paid-kajabi)
- [Blog overview - Kajabi](#blog-overview-kajabi)
- [Embed custom code to a page with Premier - Kajabi](#embed-custom-code-to-a-page-with-premier-kajabi)
- [Add custom fonts - Kajabi](#add-custom-fonts-kajabi)
- [Add a custom section - Kajabi](#add-a-custom-section-kajabi)
- [Why does the login page or 404 error keep appearing when editing my site? - Kajabi](#why-does-the-login-page-or-404-error-keep-appearing-when-editing-my-site-kajabi)
- [Add custom code to pages - Kajabi](#add-custom-code-to-pages-kajabi)
- [Increase engagement and sales with email strategies - Kajabi](#increase-engagement-and-sales-with-email-strategies-kajabi)
- [Brainstorm a product - Kajabi](#brainstorm-a-product-kajabi)
- [Choose a niche - Kajabi](#choose-a-niche-kajabi)
- [Copy snippets to captivate an audience - Kajabi](#copy-snippets-to-captivate-an-audience-kajabi)
- [Build an automated sales funnel for course sales - Kajabi](#build-an-automated-sales-funnel-for-course-sales-kajabi)
- [Create a profitable Kajabi sales page - Kajabi](#create-a-profitable-kajabi-sales-page-kajabi)
- [Understand the psychology of selling - Kajabi](#understand-the-psychology-of-selling-kajabi)
- [VIDEO: Kajabi Payments: Setup & onboarding for Australia - Kajabi](#video-kajabi-payments-setup-onboarding-for-australia-kajabi)
- [VIDEO: Kajabi Payments 101: Sell smarter with built-in payments - Kajabi](#video-kajabi-payments-101-sell-smarter-with-built-in-payments-kajabi)
- [VIDEO: Kajabi Payments: Setup & onboarding for the United States - Kajabi](#video-kajabi-payments-setup-onboarding-for-the-united-states-kajabi)
- [Add a search bar to a blog - Kajabi](#add-a-search-bar-to-a-blog-kajabi)
- [Delete a blog post - Kajabi](#delete-a-blog-post-kajabi)
- [Remove tags from blog posts - Kajabi](#remove-tags-from-blog-posts-kajabi)
- [Add a Disqus comments section to blog posts - Kajabi](#add-a-disqus-comments-section-to-blog-posts-kajabi)
- [Categorize blog posts - Kajabi](#categorize-blog-posts-kajabi)
- [Embed a podcast - Kajabi](#embed-a-podcast-kajabi)
- [Add a Facebook Like button to blog posts - Kajabi](#add-a-facebook-like-button-to-blog-posts-kajabi)
- [Embed a video in a blog post - Kajabi](#embed-a-video-in-a-blog-post-kajabi)
- [Add a call to action to a blog post - Kajabi](#add-a-call-to-action-to-a-blog-post-kajabi)
- [Create a blog post - Kajabi](#create-a-blog-post-kajabi)
- [Add Facebook comments with the legacy template - Kajabi](#add-facebook-comments-with-the-legacy-template-kajabi)
- [Configure SEO and sharing settings for a blog - Kajabi](#configure-seo-and-sharing-settings-for-a-blog-kajabi)
- [Customize the blog sidebar - Kajabi](#customize-the-blog-sidebar-kajabi)
- [Upload a file to blog posts - Kajabi](#upload-a-file-to-blog-posts-kajabi)
- [Add an opt-in form to blog posts - Kajabi](#add-an-opt-in-form-to-blog-posts-kajabi)
- [Add media to blog posts - Kajabi](#add-media-to-blog-posts-kajabi)
- [Add a two-step opt-in to a blog - Kajabi](#add-a-two-step-opt-in-to-a-blog-kajabi)
- [The 4 foundational habits of all successful bloggers - Kajabi](#the-4-foundational-habits-of-all-successful-bloggers-kajabi)
- [Add JavaScript tracking code to Checkout pages - Kajabi](#add-javascript-tracking-code-to-checkout-pages-kajabi)
- [What is the difference between a landing page and a website? - Kajabi](#what-is-the-difference-between-a-landing-page-and-a-website-kajabi)
- [What are some of the best website features available with Kajabi? - Kajabi](#what-are-some-of-the-best-website-features-available-with-kajabi-kajabi)
- [What is the link to my login page? - Kajabi](#what-is-the-link-to-my-login-page-kajabi)
- [Who updated my landing pages? - Kajabi](#who-updated-my-landing-pages-kajabi)
- [Landing Page slug improvements - Kajabi](#landing-page-slug-improvements-kajabi)
- [Recommended image sizes for Legacy Pages - Kajabi](#recommended-image-sizes-for-legacy-pages-kajabi)
- [Is white labeling possible? - Kajabi](#is-white-labeling-possible-kajabi)
- [Static pages - Kajabi](#static-pages-kajabi)
- [Speed up a Kajabi site: Boost desktop and mobile load times - Kajabi](#speed-up-a-kajabi-site-boost-desktop-and-mobile-load-times-kajabi)
- [Upload a PDF onto a page - Kajabi](#upload-a-pdf-onto-a-page-kajabi)
- [Upload a favicon to a page - Kajabi](#upload-a-favicon-to-a-page-kajabi)
- [Edit a website title - Kajabi](#edit-a-website-title-kajabi)
- [View the page editor version - Kajabi](#view-the-page-editor-version-kajabi)
- [Upload from a list of recent videos or images - Kajabi](#upload-from-a-list-of-recent-videos-or-images-kajabi)
- [Why do I have two login buttons in my page header? - Kajabi](#why-do-i-have-two-login-buttons-in-my-page-header-kajabi)
- [View a sitemap - Kajabi](#view-a-sitemap-kajabi)
- [Add offers to a library - Kajabi](#add-offers-to-a-library-kajabi)
- [Add recommended courses to the library with Premier - Kajabi](#add-recommended-courses-to-the-library-with-premier-kajabi)
- [Create a fixed header on a page - Kajabi](#create-a-fixed-header-on-a-page-kajabi)
- [Disable standard website pages - Kajabi](#disable-standard-website-pages-kajabi)
- [Customize the block width - Kajabi](#customize-the-block-width-kajabi)
- [Hide a page from search engines - Kajabi](#hide-a-page-from-search-engines-kajabi)
- [Remove closed captions from a video - Kajabi](#remove-closed-captions-from-a-video-kajabi)
- [Remove a call to action button in a text and image section - Kajabi](#remove-a-call-to-action-button-in-a-text-and-image-section-kajabi)
- [Set custom colors for all color pickers on a site - Kajabi](#set-custom-colors-for-all-color-pickers-on-a-site-kajabi)
- [Use a CTA to lead to a section of a page - Kajabi](#use-a-cta-to-lead-to-a-section-of-a-page-kajabi)
- [Upload a PDF onto a page with Premier - Kajabi](#upload-a-pdf-onto-a-page-with-premier-kajabi)
- [Upload a landing page template - Kajabi](#upload-a-landing-page-template-kajabi)
- [Why aren't my changes saving? - Kajabi](#why-aren-t-my-changes-saving-kajabi)
- [Link to a section of a different page - Kajabi](#link-to-a-section-of-a-different-page-kajabi)
- [Pages explained - Kajabi](#pages-explained-kajabi)
- [What's new with Builder 2.0 - Kajabi](#what-s-new-with-builder-2-0-kajabi)
- [Align blocks in a section - Kajabi](#align-blocks-in-a-section-kajabi)
- [Build a custom homepage - Kajabi](#build-a-custom-homepage-kajabi)
- [Create a page with Premier - Kajabi](#create-a-page-with-premier-kajabi)
- [Build an about page - Kajabi](#build-an-about-page-kajabi)
- [Delete a landing page - Kajabi](#delete-a-landing-page-kajabi)
- [Create a telephone link - Kajabi](#create-a-telephone-link-kajabi)
- [Duplicate a website to landing pages - Kajabi](#duplicate-a-website-to-landing-pages-kajabi)
- [Export a landing page - Kajabi](#export-a-landing-page-kajabi)
- [Embed a video to a page with Premier - Kajabi](#embed-a-video-to-a-page-with-premier-kajabi)
- [Publish and draft a page - Kajabi](#publish-and-draft-a-page-kajabi)
- [Upload a favicon and logo used on templates - Kajabi](#upload-a-favicon-and-logo-used-on-templates-kajabi)
- [View page analytics - Kajabi](#view-page-analytics-kajabi)
- [Page Editors - Nova, Premier, and Encore - Kajabi](#page-editors-nova-premier-and-encore-kajabi)
- [Build a store - Kajabi](#build-a-store-kajabi)
- [Embed a third-party audio player to a page - Kajabi](#embed-a-third-party-audio-player-to-a-page-kajabi)
- [Inline Text Editor - Kajabi](#inline-text-editor-kajabi)
- [Edit the text editor color picker for pages - Kajabi](#edit-the-text-editor-color-picker-for-pages-kajabi)
- [Make a navigation menu link visible to logged in users only - Kajabi](#make-a-navigation-menu-link-visible-to-logged-in-users-only-kajabi)
- [What is the Template Home? - Kajabi](#what-is-the-template-home-kajabi)
- [Content safety and security - Kajabi](#content-safety-and-security-kajabi)
- [Access Kajabi University - Kajabi](#access-kajabi-university-kajabi)
- [Add and remove Upsells and Downsells - Kajabi](#add-and-remove-upsells-and-downsells-kajabi)
- [Submit a translation request - Kajabi](#submit-a-translation-request-kajabi)
- [Kajabi Hero Community (KHC) - Kajabi](#kajabi-hero-community-khc-kajabi)
- [EU GDPR compliance in Kajabi - Kajabi](#eu-gdpr-compliance-in-kajabi-kajabi)
- [Resolve login issues across platforms - Kajabi](#resolve-login-issues-across-platforms-kajabi)
- [Design logos and graphics with Canva - Kajabi](#design-logos-and-graphics-with-canva-kajabi)
- [Submit product feedback and ideas - Kajabi](#submit-product-feedback-and-ideas-kajabi)
- [Kajabi sales calls and demos - Kajabi](#kajabi-sales-calls-and-demos-kajabi)
- [Kajabi swag shipment changes - Kajabi](#kajabi-swag-shipment-changes-kajabi)
- [Kajabi's Data Protection Addendum and Standard Contractual Clauses - Kajabi](#kajabi-s-data-protection-addendum-and-standard-contractual-clauses-kajabi)
- [Explore available CRM tools - Kajabi](#explore-available-crm-tools-kajabi)
- [Kajabi Glossary - Kajabi](#kajabi-glossary-kajabi)
- [Add and edit a Downsell - Kajabi](#add-and-edit-a-downsell-kajabi)
- [Can Upsells be used with a free Offer? - Kajabi](#can-upsells-be-used-with-a-free-offer-kajabi)
- [Become a Kajabi Partner - Kajabi](#become-a-kajabi-partner-kajabi)
- [Partner Program overview - Kajabi](#partner-program-overview-kajabi)
- [Tips for Kajabi Partners - Kajabi](#tips-for-kajabi-partners-kajabi)
- [FTC guidelines - Kajabi](#ftc-guidelines-kajabi)
- [Access managed sites in the Partner Dashboard - Kajabi](#access-managed-sites-in-the-partner-dashboard-kajabi)
- [Track Partner referrals - Kajabi](#track-partner-referrals-kajabi)
- [Kajabi Partner Program FAQs - Kajabi](#kajabi-partner-program-faqs-kajabi)
- [View the Partner Dashboard - Kajabi](#view-the-partner-dashboard-kajabi)
- [Create a referral signup email - Kajabi](#create-a-referral-signup-email-kajabi)
- [Create and share Partner Campaign links - Kajabi](#create-and-share-partner-campaign-links-kajabi)
- [Partner Payout Report and Partner Transaction Report - Kajabi](#partner-payout-report-and-partner-transaction-report-kajabi)
- [Partner Terms and Services FAQs - Kajabi](#partner-terms-and-services-faqs-kajabi)
- [Create custom campaign links - Kajabi](#create-custom-campaign-links-kajabi)
- [Update the Partner PayPal email - Kajabi](#update-the-partner-paypal-email-kajabi)
- [Create a development site in the Partner Dashboard - Kajabi](#create-a-development-site-in-the-partner-dashboard-kajabi)
- [Use the Template Store and upload a template - Kajabi](#use-the-template-store-and-upload-a-template-kajabi)
- [Template customer FAQs - Kajabi](#template-customer-faqs-kajabi)
- [Template developer FAQs - Kajabi](#template-developer-faqs-kajabi)
- [Create standout Template Store templates - Kajabi](#create-standout-template-store-templates-kajabi)
---
# Kajabi Help Center - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/#content-area)
Kajabi Help Center
==================
Explore our documentation, guides, and API reference to help you build your business on Kajabi.
[Get Started](https://help.kajabi.com/articles/get-started/foundations/foundations-start-here)
Browse
------
[Cofounder\
---------\
\
Your AI assistant to help you turn ideas into income](https://help.kajabi.com/articles/cofounder)
[Amplify\
-------\
\
Monetize your email list or grow your audience](https://help.kajabi.com/articles/amplify/)
[Account Settings\
----------------\
\
Account & user management, billing, and email settings](https://help.kajabi.com/articles/account-settings)
[Products\
--------\
\
Create and manage Courses, Coaching, Communities, Podcasts, Newsletters, & Downloads](https://help.kajabi.com/articles/products)
[Sales\
-----\
\
Connect payment processors, create and manage Offers & Coupons, and customize Checkout Pages](https://help.kajabi.com/articles/sales)
[Website\
-------\
\
Build, design, and manage your Kajabi-hosted website](https://help.kajabi.com/articles/website)
[Marketing\
---------\
\
Create Funnels, Forms, Events, and Automations to market your products](https://help.kajabi.com/articles/marketing)
[Contacts\
--------\
\
Manage your contacts and members](https://help.kajabi.com/articles/contacts)
[Analytics\
---------\
\
Access, read, and manage Analytics & Reports](https://help.kajabi.com/articles/analytics)
[Media Library\
-------------\
\
Centralized hub for managing your media files](https://help.kajabi.com/articles/media-library)
[Mobile Apps\
-----------\
\
Free Kajabi Mobile App & paid custom-built Branded Mobile App](https://help.kajabi.com/articles/mobile-apps)
[API & Integrations\
------------------\
\
Public API & webhooks; email, payment, analytics & Zapier integrations; and Creator.io](https://help.kajabi.com/articles/api-integrations)
[Resources\
---------\
\
Set up your site and get additional support](https://help.kajabi.com/articles/resources)
Featured
--------
What's NewKajabi PaymentsProductsSalesWebsiteMarketing
[Set up a Teaching Assistant\
\
Configure an Expert Agent that answers member questions using your Product content](https://help.kajabi.com/articles/products/products-overview/set-up-a-teaching-assistant)
[Set up a private client Backstage\
\
Create a private, branded 1:1 space for each coaching client with tasks, messages, and scheduling in one place](https://help.kajabi.com/articles/products/backstage/set-up-a-private-client-backstage)
[Connect Kajabi to Claude or ChatGPT\
\
Set up the Kajabi MCP server to manage Courses, Offers, Contacts, and more from Claude, ChatGPT, and other AI tools](https://help.kajabi.com/articles/api-integrations/connect-kajabi-to-claude-or-chatgpt)
[Cofounder overview\
\
Understand what Cofounder is, how it works, and how it helps you turn ideas into income](https://help.kajabi.com/articles/cofounder/cofounder-overview)
[ACH Direct Debit for invoicing\
\
Accept bank account payments on Invoices through ACH Direct Debit with Kajabi Payments](https://help.kajabi.com/articles/sales/kajabi-payments/ach-direct-debit-for-invoicing)
[Upsells overview\
\
Create reusable Upsell pages, attach them to multiple Offers, and track performance with built-in analytics](https://help.kajabi.com/articles/sales/offers/upsells-overview)
[Create clickable timestamps for videos\
\
Share direct links with your customers to specific moments in your videos](https://help.kajabi.com/articles/products/create-clickable-timestamps-for-videos)
[Media Library overview\
\
Manage all your video and audio files from a single hub - upload once and use across your entire Kajabi site](https://help.kajabi.com/articles/media-library/media-library-overview)
Resources
---------
[Videos & Webinars\
-----------------\
\
Watch video guides and attend live webinars](https://www.kajabi.com/learn)
[Hero Community\
--------------\
\
Stay up to date with Kajabi and connect with other Heroes](https://university.mykajabi.com/products/communities/v2/khc/home)
[Feedback Portal\
---------------\
\
Share feedback and see what Kajabi is working on](https://feedback.kajabi.com/)
Ctrl+I
---
# 7 prompts to profit: Build your eBook, landing page & follow-up sequence - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/7-prompts-to-profit-build-your-e-book-landing-page-and-follow-up-sequence#content-area)
###
[](https://help.kajabi.com/7-prompts-to-profit-build-your-e-book-landing-page-and-follow-up-sequence#what-you%E2%80%99ll-learn)
**What you’ll learn**
* **Generate an irresistible eBook idea** your audience will love
* **Craft a catchy title and outline** to grab attention instantly
* **Write engaging content** that builds trust and showcases your expertise
* **Create copy for the landing page** that converts visitors into subscribers
* **Build an 8-email follow-up sequence** to nurture and sell your offer
###
[](https://help.kajabi.com/7-prompts-to-profit-build-your-e-book-landing-page-and-follow-up-sequence#create-an-ebook-lead-magnet-that-your-audience-actually-wants-so-you-can-build-your-list-&-profit-along-the-way)
**Create An eBook Lead Magnet That Your Audience Actually Wants So You Can Build Your List & Profit Along The Way.**
Are you ready to use AI to grow your audience and make sales? In this on-demand webinar, you’ll learn how to craft a high-converting eBook, create copy for the landing page, and build the automated email sequence to sell your offer. With just 7 powerful prompts, you’ll go from idea to fully-built marketing asset with the help of artificial intelligence. **Follow Along With The Webinar**
Imagine the impact of an optimized lead magnet on your list growth and sales. Download the [**PROMPT GUIDE**](https://docs.google.com/document/d/1f7uGf9t1qHNnVAMJNzto_BYx5AIadpUA4lAONiAxDHo/copy)
and click the “Make a copy” button to get all 7 prompts, transform your lead generation strategy, and turn your eBook into a profitable asset. **Who Should Watch:**
This webinar is perfect for creators, coaches, and entrepreneurs who want to:
* Quickly build their email list with an attractive lead magnet
* Save time by using AI to generate high-quality content
* Keep leads engaged with a professionally written follow-up sequence
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---
# VIDEO: Account users - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/account-users#content-area)
Add, edit, and manage users in your Kajabi account and assign them roles.
For more in-depth information on account users, see: [**Account users**](https://help.kajabi.com/articles/account-settings/users/account-users)
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---
# VIDEO: Amplify profiles - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/amplify-profiles#content-area)
Set up publisher and sponsor profiles on Amplify to run sponsored ads or get promoted by other Kajabi experts.
For more in-depth information on Amplify, see: [**Set up Amplify**](https://help.kajabi.com/articles/amplify/set-up-an-amplify-profile)
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# VIDEO: Amplify promotions - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/amplify-promotions#content-area)
Earn money promoting sponsors to your email list, or pay to reach new audiences through other Kajabi experts’ broadcasts.
For more in-depth information on Amplify, see: [**Amplify promotions**](https://help.kajabi.com/articles/amplify/amplify-promotions)
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# AI driven content creation - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/ai-driven-content-creation#content-area)
###
[](https://help.kajabi.com/ai-driven-content-creation#what-you%E2%80%99ll-learn)
**What you’ll learn**
* Create compelling, high-performing content using AI
* Develop your unique voice and perspective
* Engineer and utilize AI prompts effectively
###
[](https://help.kajabi.com/ai-driven-content-creation#stay-ahead-of-the-curve-and-boost-your-productivity-with-the-help-of-artificial-intelligence)
**Stay ahead of the curve and boost your productivity with the help of Artificial Intelligence.**
This training is your gateway to becoming a prompt engineer, armed with a formula for crafting thoughtful prompts so you can turn up AI’s full potential. You’re going to learn how to boost your productivity as a course creator or coach by using AI to help you create the content that normally takes you days… in seconds. [**Learn to use CoFounder to answer your questions, quickly create high-quality content for your business, and more.**](https://help.kajabi.com/hc/en-us/articles/16776393972379-How-to-Use-Kajabi-s-Conversational-AI-Assistant-Ama)
###
[](https://help.kajabi.com/ai-driven-content-creation#prompt-structure-the-who-the-what-and-the-how)
**Prompt Structure: The Who, The What, and The How**
**The Who:** Tells CoFounder the role they are to play or the job description it has. My favorite job descriptions are copywriter and digital marketer, but you could also use: Journalist, Project Manager, Speech writer… the list goes on. When you start off your prompt like this, it will respond as if it has these credentials & skills. **The What:** is exactly what task you want accomplished. You need to be specific about exactly what you want, unlike an ill-defined Google search. My strategy is to tell CoFounder exactly what I want but in the same breath… also exactly what I’m USING it for and WHO it’s for. **The How:** Is your opportunity to dictate the exact format, tone, and style you’d prefer the response to be in. This is what most people unfortunately forget, but it’s crucial if you want the chatbot to create content that sounds like it came from you. First, tap into your inner thesaurus to control the tone of voice, and style that you write in. Should it be written in a witty way? Passionate? Business-casual? Whimsical? Emotional? Assertive? Assigning these colorful adjectives to your prompt will not only significantly improve the responses, but also make them unique to your brand voice. Last, be sure to tell the chatbot how you want your answer formatted: A list? Spreadsheet? Summary? Detailed paragraphs? Step by step directions? **Example:** You are a copywriter. Create a short social media post perfect for Instagram that will captivate the attention of \[Insert your target audience\]. Write the caption with an \[insert tone\] tone of voice.
###
[](https://help.kajabi.com/ai-driven-content-creation#sales-email-prompt)
**Sales Email Prompt**
You are a copywriter specialized in writing high converting emails, with a decade of experience and millions of dollars in revenue as a direct result of your email copy. I want you to write a compelling sales email about \[topic\] that enhances the chances of driving conversions and generating revenue for my course called \[course name\]. My course helps people \[end result of your course\]. This email will be sent to my target audience consisting of \[target audience\]. For the tone, focus on urgency to purchase soon, however you need to be witty and provide value to the reader. In the first paragraph discuss one pain point my customers are facing. In the second paragraph add a call to action to purchase my course and how their life will be better when they do. In the 3rd paragraph include 3 bullets covering the benefits my course offers. Your sales email will demonstrate mastery over the most difficult aspects of email marketing: grabbing attention, maintaining relevance & personalization, striking the right tone, and overcoming spam filters. Your response should be a well crafted and convincing email that provides value to my potential customers who read it. Please also provide three subject lines for me to choose from.
###
[](https://help.kajabi.com/ai-driven-content-creation#sales-video-prompt)
**Sales Video Prompt**
You are a sales video script copywriter with a decade of experience and millions of dollars in revenue as a direct result of your sales videos. Write a video sales letter explaining why \[Insert Your Target Audience\] should buy my course called \[Name of Your Course\]. My course teaches people how to \[Insert Detailed Description about the End Result of Your Course\]. The viewers should know this about me: \[Insert your qualifications\]. My course costs: \[Insert price\]. Your response should be an emotionally impactful winning Video Sales Letter script limited to 3 minutes long, inspired by techniques taught by the legendary Copywriter Stefan Georgi. Your response will be structured as follows:
1. INTRO
2. RELATABLE STORY
3. TOUCHING ON PAIN POINTS
4. SOLUTION REVEAL
5. SOCIAL PROOF
6. CALL TO ACTION
7. RECAP AND CLOSING
###
[](https://help.kajabi.com/ai-driven-content-creation#sales-page-copy-prompt)
**Sales Page Copy Prompt**
You are a sales page copywriter with 10 years of experience and your copy has led to millions of dollars in sales. Your task is to write the content for my sales page explaining why \[Insert Your Target Audience\] should buy my course called \[Name of Your Course\]. My course teaches people how to \[Insert Detailed Description about the End Result of Your Course\]. The sales page visitors should know this about me: \[Insert your qualifications\]. My course costs: \[Insert price\].Your response needs to be SEO optimized with popular keywords in the \[Insert your niche\] niche. The long-form sales page content you create should be conversational, persuasive, and written in a storytelling format, inspired by the sales page techniques taught by the original conversion copywriter, Joanna Wiebe.
###
[](https://help.kajabi.com/ai-driven-content-creation#social-media-video-prompt)
**Social Media Video Prompt**
\*\*Prompt #1 \*\* You know everything about \[Insert your Niche\]. Create a list of 5 video ideas that \[Insert your target audience\] would be highly interested in watching. Each Idea should have a title, a caption, and an explanation of what happens in the video. Label each idea 1-5. \*\*Prompt #2 \*\* You are a social media expert with 10 years of experience and your videos have been viewed and loved by billions of people. Your task is to fully write the content for \[Copy/paste the video title, caption, and explanation\]. Your response needs to be entertaining and worth watching. The first few seconds of the video needs to have a hook that captures attention. You have read and mastered the social media techniques and teachings of people like and related to Gary Vaynerchuk, Brendan Kane, Seth Godin, and Donald Miller. This video should be less than a minute long and formatted for \[Insert Desired Social Media Platform\] and at the end the call to action should be to click the link in bio. **Additional Resources**
* **[Future Tools](https://www.futuretools.io/)
:** To quote their website directly, FutureTools Collects & Organizes All The Best AI Tools So YOU Too Can Become Superhuman! This is how you discover new tools powered by artificial intelligence to make your life easier.[****](https://www.leonardo.ai/)
* **[Leonardo.ai](http://leonardo.ai/)
[:](https://www.leonardo.ai/)
** [Copy.AI](http://copy.ai/)
allows you to leverage AI to write your content and copy in minutes.[****](https://kajabi.com/artificial-intelligence)
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# Foundations: Start here - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/get-started/foundations/foundations-start-here#content-area)
Your path to building a successful online business starts here. This guide walks you through the essential steps to get your Kajabi site up and running — from validating your idea to testing the purchase experience. Follow these steps, in order, to plan, launch, and scale your business:
1. **[Validate your idea](https://help.kajabi.com/articles/get-started/foundations/step-1-validate-your-idea)
** — Poll your family, friends, and existing network to validate product market fit
2. **[Customize brand settings](https://help.kajabi.com/articles/get-started/foundations/step-2-customize-your-global-branding-settings)
** — Update site settings with your brand colors to establish and align your brand’s visual identity across the platform
3. **[Add instructor details](https://help.kajabi.com/articles/get-started/foundations/step-3-add-your-instructor-details)
** — Add an instructor name, a brief biography, and upload a photo to personalize your site
4. **[Build a waitlist](https://help.kajabi.com/articles/get-started/foundations/step-4-build-a-waitlist)
** — Import contacts or build a waitlist funnel to begin promoting your product
5. **[Connect payment integrations](https://help.kajabi.com/articles/get-started/foundations/step-5-connect-payment-integrations)
** — Connect payments to enable transactions from the start
6. **[Create a product](https://help.kajabi.com/articles/get-started/foundations/step-6-create-a-product)
** — Create your first product to sell to your audience
7. **[Price a product](https://help.kajabi.com/articles/get-started/foundations/step-7-price-your-product)
** — Create an Offer to monetize your product
8. **[Design a website](https://help.kajabi.com/articles/get-started/foundations/step-8-design-your-website)
** — Customize your website and refine the customer experience
9. **[Test the journey](https://help.kajabi.com/articles/get-started/foundations/step-9-test-the-journey)
** — Experience firsthand what your customers will see by testing the purchase flow
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# Step 3: Add instructor details - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/get-started/foundations/step-3-add-your-instructor-details#content-area)
**Instructor details** — your name, photo, and professional background — appear on Course and Lesson pages and help build credibility with your customers. Add this information once in **Site Details** settings, and it links automatically to the Instructor Block on Course and Lesson page templates.
To add instructor information to a Course template or site page without a built-in Instructor Block, use sections and blocks in the Page Builder.
[](https://help.kajabi.com/articles/get-started/foundations/step-3-add-your-instructor-details#update-instructor-info-in-site-details-settings)
Update instructor info in Site Details settings
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
When you create a Course using the Premier, Creative, or Prosper template and add an Instructor Block to your Product Sidebar, your information is pulled in automatically: 
**Note:** An Instructor image and name are required when linking the Instructor Block to your site settings. If those values are not completed, the Instructor Block will not display in your preview or for your course members.
1. Open the **Settings** tab from your Dashboard.
2. Click **Site Details**.
3. Navigate to the **Instructor** section.
4. Upload an **image** of the instructor.
5. Enter the **instructor’s name**.
6. Include the **instructor’s title**.
7. Add the **instructor’s bio**.
8. Click **Save** to keep and apply your changes.
**Note:** Adding instructor info in **Site Details** will not retroactively update your info in any pre-existing Courses. If you have already created a Course using a template with a built-in Instructor Block, update your information directly on the Course and Lesson templates.
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# Step 1: Validate an idea - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/get-started/foundations/step-1-validate-your-idea#content-area)
**Validating your idea** before you start building saves time and ensures you create something your audience actually wants. A quick survey on social media can reveal exactly what your network is willing to pay for. Sometimes what you _assume_ your audience might be interested in purchasing might not be what they _actually_ will purchase. Let’s use Shelly as an example. Shelly is a personal trainer looking to start a few online courses for her clients. She regularly teaches her clients about nutrition and weight-bearing exercises. Shelly thinks her clients would like a mini-course about at-home weight-bearing exercises. However, when she talks to her clients, most express interest in meal prepping and fast, healthy recipes. This should be the topic for Shelly’s first course. Shelly’s glad she asked her clients so she could create a course that would be the most helpful and relevant for them.
[](https://help.kajabi.com/articles/get-started/foundations/step-1-validate-your-idea#validate-an-idea-with-a-social-media-survey)
Validate an idea with a social media survey
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Validating your idea is easier than you think. Post a survey on one social media platform and get feedback in real-time.
1. **Select a social media platform** — Choose the social media platform you use the most often and feel most comfortable with. Don’t worry about using a business social media account yet. It will take some time to build up a following of people you don’t know. The best way to validate your idea and get started is to leverage the existing network on your personal platforms.
2. **Choose one social platform where you have the biggest personal audience**, such as:
* Facebook
* Instagram
* LinkedIn
* X (formerly Twitter)
3. **Post a survey** — Many social platforms allow you to include a survey (sometimes called a poll) directly on your post. Using your personal account, post a survey to ask your current audience what mini-course topic they’d be most likely to purchase from you.
[](https://help.kajabi.com/articles/get-started/foundations/step-1-validate-your-idea#survey-post-template)
Survey post template
------------------------------------------------------------------------------------------------------------------------------------
Hi everyone! As some of you know I’m starting my business on \[business topic or theme\]. I’m currently working on creating my first mini-course and need your help! Which one of the following mini-course topics would you be most likely to purchase?
* Topic 1
* Topic 2
* Topic 3
* Topic 4
Leave a comment if you have another topic you’d be interested in.
[](https://help.kajabi.com/articles/get-started/foundations/step-1-validate-your-idea#faqs)
FAQs
----------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/get-started/foundations/step-1-validate-your-idea#what-if-i-don%E2%80%99t-use-any-social-media)
What if I don’t use any social media?
That’s okay. Create a one-question survey using a free service like Google Forms and email it to your contacts with a note like the one above.
###
[](https://help.kajabi.com/articles/get-started/foundations/step-1-validate-your-idea#how-do-i-choose-the-right-topics-for-a-mini-course-survey)
How do I choose the right topics for a mini-course survey?
A mini-course is a shallow dive into a specific topic. Typically, a mini-course is one module containing no more than 5 lessons. A lesson usually consists of a video anywhere from 5 to 15 minutes long. For a mini-course, don’t include PDF attachments or quizzes unless you feel they’re absolutely necessary. Consider the customer problem you will solve with your mini-course. If the solution is five steps or less, that’s a great topic for a mini-course.
###
[](https://help.kajabi.com/articles/get-started/foundations/step-1-validate-your-idea#what-are-some-examples-of-topics-that-are-specific-enough-for-a-mini-course)
What are some examples of topics that are specific enough for a mini-course?
**Good example:** Shelly and her meal-prepping or at-home weight-bearing exercise mini-course topics. **Bad example:** Using Shelly again, a bad topic (because they’re too broad) would be “improving your food habits” or “how to get fit”.
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# Step 4: Build a waitlist - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/get-started/foundations/step-4-build-a-waitlist#content-area)
A **waitlist** lets people who are interested in your Products opt in and purchase your Offer when it becomes available.
[](https://help.kajabi.com/articles/get-started/foundations/step-4-build-a-waitlist#create-a-waitlist-form)
Create a waitlist form
--------------------------------------------------------------------------------------------------------------------------------------
Create a Form on Kajabi to collect contact information from prospective customers who want to join your Offer waitlist.
1. Open the **Marketing** tab from the Dashboard.
2. Select **Forms**.
3. Navigate to the top right corner of the page and click **\+ New Form**.
4. Enter the **Title** for your Form.
5. Click **Save**.
6. Customize your Form as desired. [Learn more about creating and building a Form](https://help.kajabi.com/articles/marketing/forms/create-and-build-your-form)
.
[](https://help.kajabi.com/articles/get-started/foundations/step-4-build-a-waitlist#build-a-waitlist-landing-page)
Build a waitlist landing page
----------------------------------------------------------------------------------------------------------------------------------------------------
After creating your Form, build and customize the Landing Page that will contain your Form and communicate to your page visitors that the Offer has already reached capacity. [Learn to add a Form to a page](https://help.kajabi.com/articles/website/pages/how-to-add-a-form-to-your-page)
. 
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# Step 7: Price a product - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/get-started/foundations/step-7-price-your-product#content-area)
Your Product is ready to go and it’s time to get paid. Create an **Offer** to set pricing and start monetizing your knowledge.
[](https://help.kajabi.com/articles/get-started/foundations/step-7-price-your-product#tips-for-pricing-an-offer)
Tips for pricing an Offer
----------------------------------------------------------------------------------------------------------------------------------------------
Pricing your services and Products is crucial to the success of your business because it impacts profitability, defines perceived value, and influences marketing positioning. Get it right — or at least get as close as possible and iterate as needed.
* **Understand your value proposition** — Before setting a price, clearly define the unique value your Product or service offers. Consider what problems it solves or what benefits it provides to your target audience. The more unique and valuable your offering, the higher you can price it. Make sure to communicate this value in your marketing.
* **Research the market** — Conduct thorough market research to understand how similar Products are priced. This includes analyzing competitors’ pricing strategies and understanding the expectations of your target customers. Pricing too high may deter potential buyers, while pricing too low might make your Product seem less valuable.
* **Consider a tiered pricing model** — Implementing a [tiered pricing model](https://help.kajabi.com/articles/sales/offers/create-multiple-pricing-options-for-legacy-checkout)
can cater to different customer segments. Offer basic, standard, and premium versions of your Product with varying features or levels of access. This strategy maximizes revenue and provides options for customers with different budgets and needs.
[](https://help.kajabi.com/articles/get-started/foundations/step-7-price-your-product#create-an-offer)
Create an Offer
--------------------------------------------------------------------------------------------------------------------------
1. From your Kajabi dashboard, select **Sales**.
2. Navigate to **Pricing**.
3. Click **\+ New Offer** to enter the Offer Creation Flow.
4. Enter an **Offer Title** and choose the **Product(s)** to sell with this Offer.
5. Set a price for your Offer.
6. Select **Save and Finish** to complete creating your Offer.
[](https://help.kajabi.com/articles/get-started/foundations/step-7-price-your-product#customize-the-offer-checkout-page)
Customize the Offer Checkout Page
--------------------------------------------------------------------------------------------------------------------------------------------------------------
Design the customer experience by customizing the Offer Checkout Page after configuring the details of your Offer:
1. Open the **Sales** tab from your Dashboard.
2. Click **Pricing**.
3. Select the **Offer** you wish to edit.
4. In the top menu, click **Edit Checkout**.
 [Learn more about editing the Offer Checkout Page](https://help.kajabi.com/articles/sales/checkout/customize-your-checkout-page)
.
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# Step 2: Customize global Branding Settings - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/get-started/foundations/step-2-customize-your-global-branding-settings#content-area)
**Branding Settings** let you control fonts, colors, logos, and social links from one place so every page on your Kajabi site reflects a consistent identity. Changes apply globally — across Website pages, Landing pages, Courses, Newsletters, Coaching programs, and Email templates — so you only need to set them once.
[](https://help.kajabi.com/articles/get-started/foundations/step-2-customize-your-global-branding-settings#customize-branding-settings)
Customize Branding Settings
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------
1. Sign in to your Kajabi account and make sure you’re on the main dashboard.
2. From the dashboard menu, select **Settings**.
3. Click **Branding** to access all available customization options. 
4. Within the **Branding** section, you can update:
* **Favicon** — Upload a file or select a recent file
* **Logo** — Upload a file or select a recent file
* **Typography** — Choose a heading font and a paragraph font
* **Colors** — Brand, Accent, Global Color Palette
* **Social Media Links** — Twitter, Instagram, LinkedIn, etc.
5. Use the real-time preview to see how your updates will look before saving.
6. Click **Save** to apply your selections across your platform.
**Note:** Brand changes will update items where the default global brand settings are used. Any themes or blocks that you have already customized will not change. Instead, go into those areas and sync the branding with these global settings.
[](https://help.kajabi.com/articles/get-started/foundations/step-2-customize-your-global-branding-settings#preview-changes-in-real-time)
Preview changes in real time
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Kajabi’s real-time preview allows you to see how font and color updates will appear before you save them. This makes it easy to experiment and fine-tune your branding without committing to changes right away: 
[](https://help.kajabi.com/articles/get-started/foundations/step-2-customize-your-global-branding-settings#sync-style-elements-with-branding-settings)
Sync style elements with Branding Settings
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
While working within your individual pages, you may notice an unlink icon on certain style elements. If you decide to change an individual element linked to your **Branding Settings**, clicking this icon resets the Style Guide element to the default Branding Settings: 
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# Step 8: Design a website - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/get-started/foundations/step-8-design-your-website#content-area)
Customize your website and refine the experience your customers go through before and after they purchase. Your website can be designed with Kajabi’s highly customizable page templates and streamlined templates built to help you get started fast. The **Website Builder** gives you full control over layout, branding, and content across every page.
[](https://help.kajabi.com/articles/get-started/foundations/step-8-design-your-website#get-started-with-the-website-builder)
Get started with the Website Builder
---------------------------------------------------------------------------------------------------------------------------------------------------------------------
Select a template that best fits your design vision. Kajabi provides you with an ever-growing list of basic streamlined pages and premium-designed pages to help you get started:  After selecting the template for your website, customize your Global Page Settings before diving into the individual design of your standard website pages. [Learn more about global settings](https://help.kajabi.com/articles/website/pages/how-to-use-your-style-settings-with-the-website-builder)
. This will help set up the foundation for your brand on all of your standard website pages before you begin designing and adding your content. [Learn to install and activate the Website Builder](https://help.kajabi.com/articles/website/pages/how-to-make-the-switch-to-the-new-website-builder)
.
[](https://help.kajabi.com/articles/get-started/foundations/step-8-design-your-website#build-website-pages)
Build website pages
-----------------------------------------------------------------------------------------------------------------------------------
Before you begin building your website pages with the Website Builder, understand the structure of your page. Pages built with the Website Builder and Kajabi Pages are made up of:
* **Blocks**
* **Sections**
Each Section of your page is made up of specific Blocks. For example, the Offer Section includes an Offer Block and a Text Block:  Kajabi provides you with preset Sections containing specific Blocks to streamline the process of designing your page. Each section is customizable. Regardless of the Section you choose, you can always remove, add, and edit the Blocks within your chosen Section to create a page that best fits your brand and business.
[](https://help.kajabi.com/articles/get-started/foundations/step-8-design-your-website#customize-a-homepage-with-the-website-builder)
Customize a homepage with the Website Builder
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Design a homepage custom-tailored to represent your brand and online presence. When visitors enter your URL, this is the page that will appear unless you have changed your settings in **Site Details**. With the Website Builder, create a homepage that is uniquely yours.
###
[](https://help.kajabi.com/articles/get-started/foundations/step-8-design-your-website#access-the-home-editor)
Access the home editor
1. Open the **Website** tab.
2. Click the **Pages** tab.
3. Locate the **Home** page in your list of Website pages.
4. Select the **Home** page to begin customizing.
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# Step 6: Create a product - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/get-started/foundations/step-6-create-a-product#content-area)
With your idea validated and a waitlist building anticipation, it’s time to create your first **Product**. Kajabi supports several Product types, each designed for a different way to deliver value to your audience.
[](https://help.kajabi.com/articles/get-started/foundations/step-6-create-a-product#course)
Course
------------------------------------------------------------------------------------------------------
Offering online Courses allows you to share your expertise with a global audience, delivering valuable content digitally while scaling your business. With an online Course, you can monetize your knowledge and position yourself as an authority in your field.
1. Open the **Products** tab from your Dashboard.
2. Click **Get Started** (or, if you’ve already created a Product, click **\+ New Product**).
3. Select the **Course** Product.
4. Click **Get Started**.
5. Complete the on-screen instructions to create your Course details.
[](https://help.kajabi.com/articles/get-started/foundations/step-6-create-a-product#community)
Community
------------------------------------------------------------------------------------------------------------
Building a Community fosters deeper relationships with your audience, encouraging long-term engagement and loyalty, which can lead to higher customer retention and organic growth. Create a space for your community to connect via discussion circles, challenges, meetups, direct messaging, and live events.
1. Open the **Products** tab from your Dashboard.
2. Open **Community**.
3. Click **New Community**.
4. Add the name/title, description, and image for your Community.
5. Add the name of your first Community Access Group.
6. Select **Free** or **Paid** to create a free or paid Community.
7. Click **Save and Finish**.
[](https://help.kajabi.com/articles/get-started/foundations/step-6-create-a-product#newsletter)
Newsletter
--------------------------------------------------------------------------------------------------------------
A Newsletter serves as a direct communication channel, allowing you to consistently nurture your audience, promote your offerings, and keep them updated with valuable content that drives ongoing interest. Kajabi gives you the option of offering a free or paid Newsletter, enabling you to monetize your content.
1. Open the **Products** tab from your Dashboard.
2. Select **All products** or **Newsletters**.
3. Click **\+ New Product** or **New Newsletter**.
4. After clicking **\+ New Product**, select the **Newsletter** Product.
5. Click **Get Started**.
6. Complete the on-screen instructions to create your Newsletter.
[](https://help.kajabi.com/articles/get-started/foundations/step-6-create-a-product#podcast)
Podcast
--------------------------------------------------------------------------------------------------------
Launching a Podcast gives you a unique platform to reach a wider audience, share your message in a more personal way, and expand your influence by featuring guests and addressing industry-relevant topics.
1. Open the **Products** tab from your Dashboard.
2. Select **Podcast**.
3. Click **Get Started**.
4. Make sure Podcast is selected as the Product type, and click **Get Started** again.
[](https://help.kajabi.com/articles/get-started/foundations/step-6-create-a-product#coaching)
Coaching
----------------------------------------------------------------------------------------------------------
A Coaching Program allows you to reach your customers in an engaging, one-on-one or group, interactive setting. Coaching Programs can:
* Help your customers absorb your content
* Support a sense of connection to your brand and business
* Reach your customers at a personal level
With the Coaching Product on Kajabi, you can build, manage, and develop your coaching program. [Learn how to create a Coaching product on Kajabi](https://help.kajabi.com/articles/products/coaching/how-to-create-a-coaching-product)
. 
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# Step 9: Test the journey - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/get-started/foundations/step-9-test-the-journey#content-area)
With a strong foundation in place, it’s time to experience firsthand what your customers will see. Test the **customer journey** by purchasing your Offer yourself.
[](https://help.kajabi.com/articles/get-started/foundations/step-9-test-the-journey#create-a-test-purchase)
Create a test purchase
--------------------------------------------------------------------------------------------------------------------------------------
**Warning:** Test purchase and accidental customer purchase transaction fees are non-refundable. First, clear your cache and cookies from your browser and log out of your Kajabi account, or open a private/incognito window or use a different browser.
###
[](https://help.kajabi.com/articles/get-started/foundations/step-9-test-the-journey#test-a-purchase-in-incognito-mode)
Test a purchase in incognito mode
1. Open the **Sales** tab from your Dashboard.
2. Click **Pricing** and select the Offer you want to test.
3. In the Offer Status card, click **Get Link**.
4. Open an incognito window and paste your link.
5. On the checkout page, follow the flow of your customers by going through the process of purchasing your Offer.
After you submit your payment (or sign up for free, if testing a free Offer), you receive an email at the email address you entered on the checkout page. The email contains a login link to access the Product(s).
**Tip:** If you don’t want to charge your card you can:
* Edit the Offer price to be free before testing the purchase
* Create a coupon for the Offer that you can use to bring the price of the Offer down to $0.00 (an error will occur if the end price is between $0.01 - $0.49)
[](https://help.kajabi.com/articles/get-started/foundations/step-9-test-the-journey#best-practices-when-testing-a-purchase)
Best practices when testing a purchase
----------------------------------------------------------------------------------------------------------------------------------------------------------------------
Only use the Offer Link (not the Preview link) when testing: 
###
[](https://help.kajabi.com/articles/get-started/foundations/step-9-test-the-journey#always-use-a-different-browser-or-incognito/private-window)
Always use a different browser or incognito/private window
To successfully test a purchase, do not test on the same browser when logged in as an Admin of your Kajabi account.
###
[](https://help.kajabi.com/articles/get-started/foundations/step-9-test-the-journey#why-can%E2%80%99t-i-click-the-purchase-button)
Why can’t I click the purchase button?
Make sure to exit out of preview mode when testing your Checkout Page. Testing a purchase in Preview mode will not allow you to make a purchase. Open a separate window and enter the checkout page URL excluding the `preview=true` piece of the URL.
###
[](https://help.kajabi.com/articles/get-started/foundations/step-9-test-the-journey#use-a-different-email-address)
Use a different email address
Create a separate email address specifically for testing purposes. This allows you to use different variations of the same email address for tests you wish to perform on your site. If you are using G-Suite or any Gmail address, insert a ”+” character before the ”@” symbol and insert any verbiage you wish. This will send any applicable emails connected with your test to your Gmail inbox with a unique identifier. Example: `kajabihelpcenter+purchasetest1-date@gmail.com`
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# Step 5: Connect Kajabi Payments - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/get-started/foundations/step-5-connect-payment-integrations#content-area)
Connecting Kajabi Payments and/or PayPal ensures you can collect payment for the value you offer your audience, from the start.
[](https://help.kajabi.com/articles/get-started/foundations/step-5-connect-payment-integrations#kajabi-payments)
Kajabi Payments
------------------------------------------------------------------------------------------------------------------------------------
Kajabi Payments is an all-in-one solution that gives you everything you need to accept customer payments, oversee purchases, manage refunds, initiate payouts, and more — all from your Kajabi dashboard. Kajabi Payments is purpose-built to support an all-in-one experience. It includes exclusive features like additional payment methods such as Apple Pay, Google Pay, Afterpay, and more:  With Kajabi Payments, your Checkout page enables customers to purchase your Offers effortlessly. They can either enter their credit card information directly on the page or choose from the additional payment methods you’ve selected. The payments are then processed and collected into your connected bank account, incurring a small fee that’s equivalent to major payment providers. [Learn more about processing fees](https://help.kajabi.com/articles/sales/kajabi-payments/kajabi-payments-processing-fees)
. Kajabi Payments is currently available to businesses registered in the United States, Canada, Australia, the United Arab Emirates, the United Kingdom, and select European countries. [Learn more about Kajabi Payments](https://help.kajabi.com/articles/sales/kajabi-payments/kajabi-payments-overview)
.
[](https://help.kajabi.com/articles/get-started/foundations/step-5-connect-payment-integrations#paypal)
PayPal
------------------------------------------------------------------------------------------------------------------
PayPal is a worldwide online payment system that allows you to pay, send money, and accept payments with a [small fee](https://www.paypal.com/us/webapps/mpp/paypal-fees)
. PayPal uses data encryption and anti-fraud technology to help keep your information secure, reducing the risk of online fraud. PayPal is a well-trusted platform that services 200+ countries. Find out if [PayPal is available in your country](https://www.paypal.com/us/webapps/mpp/country-worldwide)
. With PayPal, your customers can purchase your Offers with their personal PayPal accounts or by creating a guest PayPal account. If you choose to connect PayPal to your Kajabi account, your customers can purchase your Offers using PayPal:  [Learn how to connect PayPal to your Kajabi account](https://help.kajabi.com/articles/api-integrations/payment-integrations/connect-paypal-to-kajabi)
and begin pricing your Offers with PayPal.
**Tip:** Connect Kajabi Payments in addition to PayPal to give your customers the option to select their preferred payment method. [Learn more about enabling payment providers for Offers](https://help.kajabi.com/articles/sales/offers/how-to-turn-on-a-payment-provider-for-your-offers)
.
If Kajabi Payments or PayPal do not work for you, [learn how to connect a third-party payment gateway](https://help.kajabi.com/articles/api-integrations/payment-integrations/connect-a-third-party-payment-gateway-to-kajabi)
.
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# Authentication - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/api-reference/authentication#content-area)
The `/v1/oauth/token` endpoint supports `client_credentials` grant type (OAuth 2) to request an `access_token`. This requires your `client_id` and `client_secret` which are available on the [Public API](https://app.kajabi.com/admin/settings/public_api)
settings page of the Kajabi Dashboard.
* Custom User API Keys can be created with specific permissions.
* Click the “Create User API Key” button, enter a name (e.g. “My project”), select the user and permissions, and click “Create”.
* For security purposes, you may “Delete” or “Rotate” the api credentials at any time; which will invalidate any access tokens granted with the credentials.
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# Understand Downloads security - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/products/downloads/how-kajabi-protects-your-downloads#content-area)
Protecting your content is essential. The **Downloads Product** safeguards your downloadable materials with multiple security measures, ensuring only your customers can access them.
[](https://help.kajabi.com/articles/products/downloads/how-kajabi-protects-your-downloads#how-downloads-security-works)
How Downloads security works
--------------------------------------------------------------------------------------------------------------------------------------------------------
Kajabi generates a temporary URL when a customer clicks on your download link. This temporary URL is created specifically for that customer and auto-initiates the download. A customer must be logged in to perform the download. The link cannot be copied, and if shared publicly, it cannot be used to download your content.
###
[](https://help.kajabi.com/articles/products/downloads/how-kajabi-protects-your-downloads#what-makes-the-temporary-url-secure)
What makes the temporary URL secure
* **Not guessable** - The temporary URL uses a secure, randomized format
* **Hidden from the customer** - The URL is not visible or accessible to copy
* **Regenerated each time** - A new URL is created with each download click, so shared links won’t work
* **Expires after 1 minute** - After expiration, your customer must be logged in and click download again to generate a new temporary URL
[](https://help.kajabi.com/articles/products/downloads/how-kajabi-protects-your-downloads#faqs)
FAQs
--------------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/products/downloads/how-kajabi-protects-your-downloads#can-customers-share-the-download-link-with-others)
Can customers share the download link with others?
No. The temporary URL is hidden from customers and cannot be copied. Even if a URL were shared, it expires after 1 minute and cannot be reused.
###
[](https://help.kajabi.com/articles/products/downloads/how-kajabi-protects-your-downloads#do-customers-need-to-be-logged-in-to-download-files)
Do customers need to be logged in to download files?
Yes. A customer must be logged in to their account to generate a temporary download URL and access your files.
###
[](https://help.kajabi.com/articles/products/downloads/how-kajabi-protects-your-downloads#what-happens-if-a-download-link-expires)
What happens if a download link expires?
If the link expires, the customer can simply click the download button again while logged in. A new secure temporary URL is generated with each click.
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# Backstage Offer pricing - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/products/backstage/backstage-offer-pricing#content-area)
**Beta:** This feature is currently in Beta. Future entitlements and pricing are subject to change.
[](https://help.kajabi.com/articles/products/backstage/backstage-offer-pricing#what-backstage-is)
What Backstage is
-----------------------------------------------------------------------------------------------------------------------
You promised transformation. Most of your clients got a course they never finished. Backstage is how you actually deliver on the promise. It’s the premium tier of the Kajabi suite. Sold like any other Offer, bundled with your existing courses, communities, or coaching programs. If you’ve been running Coaching, Backstage replaces it. It’s a superset that pulls the entire client relationship into one place… no more bouncing between Zoom, Voxer, Notion, Google Drive, and Calendly. [Learn how to set up a private client Backstage.](https://help.kajabi.com/articles/products/backstage/set-up-a-private-client-backstage)
###
[](https://help.kajabi.com/articles/products/backstage/backstage-offer-pricing#the-5%C3%97-rule)
The 5× rule
Backstage is included in our standard Kajabi plans. Each customer you sell a Backstage offer to uses one seat. Additional seats are $49/month each. The dream version: a $2,000/month client from content you already built. Here’s the math that gets you there. Price your Backstage offer at **roughly 5× your current top monthly offer**.
* $200/month course or coaching program → Backstage at $1,000/month
* $500/month program → Backstage at $2,500/month
* $2,000/month mastermind → Backstage at $10,000/month
That math isn’t arbitrary. At $1,000/month per customer, a $49 seat is about 5% of the revenue each customer brings in. At $2,500/month, it’s 2%. The higher you price the offer, the more negligible the seat cost becomes.
###
[](https://help.kajabi.com/articles/products/backstage/backstage-offer-pricing#why-premium-pricing-is-the-point)
Why premium pricing is the point
Backstage is priced for outcomes, not content. The people paying for it aren’t buying lessons. They’re buying the right lesson at the right moment, your direct attention applied to their situation, and the operational depth that turns a course they’d never finish into a program they actually complete. Your time, attention, and energy are finite. Years (often decades) of pattern-matching, focused on their problem, so they can skip the dead ends you’ve already navigated. That’s what they’re paying for. AI, courses, and group programs can’t replicate it. When you price Backstage low, three things break:
* You attract the wrong customer (someone shopping for a deal, not transformation)
* You burn yourself out delivering high-touch service at low-touch margins
* You devalue what direct access to an expert is worth, for yourself and for every other Hero on the platform
###
[](https://help.kajabi.com/articles/products/backstage/backstage-offer-pricing#small-audiences-are-the-sweet-spot)
Small audiences are the sweet spot
Backstage doesn’t need volume to be profitable. A handful of high-intent customers paying premium can outperform hundreds of low-ticket buyers. Three customers at $1,000/month is $3,000/month in revenue. Five customers at $2,500/month is $12,500/month in revenue. The model is designed to make small, premium audiences profitable. If you only need 2 or 3 seats, that’s not a problem with Backstage. That’s exactly what it’s for.
###
[](https://help.kajabi.com/articles/products/backstage/backstage-offer-pricing#when-backstage-is-the-right-fit)
When Backstage is the right fit
Backstage works best when:
* You have an audience that already trusts your expertise
* Your audience would pay a premium specifically to be closer to _you_
* You’re ready to deliver personal value to a smaller group of high-intent buyers
**Backstage might not be the right product if:**
* You’re early in building your audience and trust hasn’t formed yet
* Your offer is primarily content or curriculum (Courses, Coaching, or Communities are better matches)
* You want to scale to thousands of buyers at a low price point (Products and Communities are built for that)
If you’re not there yet, that’s not a problem. Other Kajabi products will serve you better until you’re ready to charge a premium for direct access.
###
[](https://help.kajabi.com/articles/products/backstage/backstage-offer-pricing#a-note-on-seat-costs)
A note on seat costs
The $49/seat/mo price reflects what Backstage delivers. If it feels steep, the offer is the problem. Your expertise is worth more than you’re charging for it.
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# Compare Downloads Product and Course downloads - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/products/downloads/difference-between-the-downloads-product-and-downloads-in-a-course-product#content-area)
Kajabi offers two ways to deliver downloadable content — the standalone **Downloads Product** and file attachments within a Course. Each option serves a different purpose, so choosing the right one depends on how you want to package and deliver your content.
[](https://help.kajabi.com/articles/products/downloads/difference-between-the-downloads-product-and-downloads-in-a-course-product#what-is-the-downloads-product)
What is the Downloads Product?
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
The Downloads Product is a [Kajabi Product Type](https://help.kajabi.com/articles/products/products-overview/kajabi-products-overview)
like Course Products, Coaching, Communities, Podcasts, and Newsletters.  By creating a Downloads Product, you can package your downloadable content and connect it to an Offer to monetize it. Connecting your Downloads Product to an Offer allows you to create any type of packaging that best fits your business model. With Offers, you can deliver your downloadable content as an add-on or offer it as a higher-tiered package with additional product types included. [Learn more about the Downloads Product](https://help.kajabi.com/articles/products/downloads/create-sell-downloadable-files-as-a-product)
.
[](https://help.kajabi.com/articles/products/downloads/difference-between-the-downloads-product-and-downloads-in-a-course-product#what-are-downloads-in-a-course)
What are downloads in a Course?
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Downloads in a Course are exclusively connected to the Course through individual lessons. With downloads in a Course, you can provide additional resources to supplement your lesson.  [Learn to add downloadable files to your Course](https://help.kajabi.com/hc/en-us/articles/360037641793)
.
[](https://help.kajabi.com/articles/products/downloads/difference-between-the-downloads-product-and-downloads-in-a-course-product#faqs)
FAQs
------------------------------------------------------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/products/downloads/difference-between-the-downloads-product-and-downloads-in-a-course-product#when-should-i-use-the-downloads-product-instead-of-course-downloads)
When should I use the Downloads Product instead of Course downloads?
Use the Downloads Product when you want to sell standalone downloadable content connected to its own Offer. Use Course downloads when you want to supplement existing Course lessons with additional resources.
###
[](https://help.kajabi.com/articles/products/downloads/difference-between-the-downloads-product-and-downloads-in-a-course-product#can-i-use-both-the-downloads-product-and-course-downloads-together)
Can I use both the Downloads Product and Course downloads together?
Yes. You can create a Downloads Product for standalone downloadable content and also attach files to individual Course lessons. Both can be packaged into Offers to fit your business model.
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# Customize a Podcast page - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/products/podcasts/how-to-customize-a-podcast-product-page#content-area)
You can customize your **Podcast page** to match your branding by adjusting the color scheme. Select primary and accent colors to control the look of your Podcast page.
When creating a Podcast, the Podcast page will automatically use your branding information and colors from your [Site Settings](https://app.kajabi.com/admin/sites/last_site/settings)
unless you choose to override this by manually selecting alternate colors. If you would like the color scheme of your Podcast page to differ from your Site Settings color scheme or the scheme you previously selected, you can change it on the **Podcast Details** page.
[](https://help.kajabi.com/articles/products/podcasts/how-to-customize-a-podcast-product-page#customize-the-podcast-page-color-scheme)
Customize the Podcast page color scheme
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
1. Open the **Products** tab from the dashboard and select **Podcast**
2. Choose the Podcast you would like to customize
3. From inside the podcast page editor, click the **Settings** tab in the top menu
4. Scroll down to **Page customization**
From the Page Customization block, you can select a primary and accent color to customize the look of your Podcast page:
**Note:** The Podcast page has limited customization options and the Page Builder cannot be used for page customizations. Custom code cannot be added to the Podcast page.
[](https://help.kajabi.com/articles/products/podcasts/how-to-customize-a-podcast-product-page#preview-the-podcast-page)
Preview the Podcast page
----------------------------------------------------------------------------------------------------------------------------------------------------
Your Podcast page will automatically generate with a URL in the format of: [https://domain.com/podcasts/your-podcast-name](https://domain.com/podcasts/your-podcast-name)
. Preview the Podcast page and page URL by clicking the **Preview** icon at the top right of the Podcast Editor: 
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# Remove a Podcast from third-party platforms - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/products/podcasts/how-to-remove-your-podcast-from-third-party-platforms#content-area)
Deleting a **Podcast** from your Kajabi account may not automatically remove it from third-party platforms where you’ve distributed it. If you’ve connected your Podcast RSS feed to a third-party distributor such as Apple Podcasts, Google Podcasts, or Spotify, further action may be needed to remove it from each platform.
[](https://help.kajabi.com/articles/products/podcasts/how-to-remove-your-podcast-from-third-party-platforms#apple-podcasts)
Apple Podcasts
----------------------------------------------------------------------------------------------------------------------------------------------
Archive your Podcast content on [Apple Podcasts Connect](https://podcastsconnect.apple.com/login)
by following the procedure in the [Apple Podcasts for Creators Support Center](https://podcasters.apple.com/support/901-archive-or-restore-a-channel-podcast-or-episode)
.
[](https://help.kajabi.com/articles/products/podcasts/how-to-remove-your-podcast-from-third-party-platforms#google-podcasts)
Google Podcasts
------------------------------------------------------------------------------------------------------------------------------------------------
Per the [Podcasts Manager Help Center](https://support.google.com/podcast-publishers/answer/9482981#remove_podcast&zippy=%2Cremove-a-podcast-from-google)
, Google will remove your Podcast from [Google Podcast Manager](https://podcastsmanager.google.com/about?hl=en)
3-4 weeks after you delete your RSS feed in Kajabi.
[](https://help.kajabi.com/articles/products/podcasts/how-to-remove-your-podcast-from-third-party-platforms#spotify)
Spotify
--------------------------------------------------------------------------------------------------------------------------------
If your Podcast still appears on [Spotify for Podcasters](https://podcasters.spotify.com/)
, submit both your RSS feed link and the link to your Spotify Podcast to [Spotify Support](https://help.spotifyforpodcasters.com/hc/en-us/articles/12611097424923-Removing-your-podcast-from-Spotify)
and they’ll remove it for you.
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# Redirect a Podcast - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/products/podcasts/redirecting-your-podcast#content-area)
Kajabi uses a [301 redirect](https://developers.google.com/search/docs/crawling-indexing/301-redirects?visit_id=638025361412132985-2305525764&rd=1)
to tell your subscribers and Podcast listings that your Podcast has moved to a new RSS feed. Your feed address is referenced by websites, newsfeed readers, podcatchers (such as iTunes podcast directory), and apps. Redirecting your Podcast off of Kajabi means that Kajabi will no longer host your Podcast, and any future updates must be made through your new Podcast provider. This also means that any updates you make to your Podcast on Kajabi after implementing the redirect will not take effect, and must be executed through your new Podcast provider. If applicable, we recommend changing any links in your Kajabi hosted websites, landing pages, and emails to reflect the new Podcast destination.
**Warning:** Proceed with caution, as this action cannot be undone except through our support team. Ensure you are redirecting to the correct URL. Undoing this action via our support team may result in your customers being unable to find and access your Podcast.
We recommend that you leave a redirect in place for 2-3 weeks to ensure your listings and subscribers have moved to your new provider. Do not place a 301 redirect with your new Podcast hosting provider.
[](https://help.kajabi.com/articles/products/podcasts/redirecting-your-podcast#redirect-a-podcast)
Redirect a Podcast
-------------------------------------------------------------------------------------------------------------------------
To redirect a Podcast off of Kajabi:
1. Open the **Products** tab from your dashboard
2. Click **Podcasts**
3. Select the Podcast you wish to redirect
4. Click the **Settings** tab
5. Scroll down to the **Migrate your podcast** section
6. Click the **Configure Migration Settings** toggle **On**
7. Insert your new URL into the **URL Redirect** field. Be sure to double check that you’ve entered the correct URL
8. Click **Save** to keep your changes
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# Listen to a private Podcast on the Apple Podcast app - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/products/podcasts/how-to-listen-to-a-private-podcast-on-the-apple-podcast-app#content-area)
Your customers can listen to your **private Podcast** on their favorite listening apps, including Apple Podcasts. Customers access a unique private Podcast URL from their subscription confirmation email and add it to the Apple Podcast app.
[](https://help.kajabi.com/articles/products/podcasts/how-to-listen-to-a-private-podcast-on-the-apple-podcast-app#access-the-private-podcast-url)
Access the private Podcast URL
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
When a customer purchases your private podcast, they will receive an email that provides a link that will send them to a login page. Once they have logged in, they can access the podcast from the library. Below the login link, there will be a **private podcast URL** that contains an access token specific to that customer: 
[](https://help.kajabi.com/articles/products/podcasts/how-to-listen-to-a-private-podcast-on-the-apple-podcast-app#access-private-podcasts-in-the-apple-podcast-app)
Access private Podcasts in the Apple Podcast app
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
To listen to your podcast on the Apple Podcast app, paste the private podcast URL into the app. This can be done via desktop or mobile.
###
[](https://help.kajabi.com/articles/products/podcasts/how-to-listen-to-a-private-podcast-on-the-apple-podcast-app#listen-to-a-private-podcast-in-the-mobile-apple-podcast-app)
Listen to a private Podcast in the mobile Apple Podcast app
1. Copy the **Private Podcast URL** from inside the subscription confirmation email
2. Open the Apple Podcast app and click the **Library** tab
3. Click **Edit** in the top right corner and select **Add Show by URL**
4. Paste the Private Podcast URL into the text box and then click **Follow**
5. The show will then appear in your library
###
[](https://help.kajabi.com/articles/products/podcasts/how-to-listen-to-a-private-podcast-on-the-apple-podcast-app#listen-to-a-private-podcast-in-the-apple-podcast-app-via-desktop)
Listen to a private Podcast in the Apple Podcast app via desktop
1. Copy the **Private Podcast URL** from inside the subscription confirmation email
2. Open the Apple Podcast app
3. Open the File from the main menu and select **Add Show by URL**
4. Paste the Private Podcast URL into the text box and select **Follow**
5. The show will then appear in your Library
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# Grow Newsletter subscribers - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/products/newsletters/how-to-grow-your-newsletter-subscribers#content-area)
Building a strong **subscriber base** is essential for expanding your reach and nurturing meaningful connections with your audience. Whether you are starting out or looking to boost your subscriber count, these strategies can help.
[](https://help.kajabi.com/articles/products/newsletters/how-to-grow-your-newsletter-subscribers#define-a-value-proposition)
Define a value proposition
-----------------------------------------------------------------------------------------------------------------------------------------------------------
Before promoting your Newsletter, clearly define what value you offer to subscribers. Ask yourself: What unique insights, knowledge, or benefits do you provide? Understanding your value proposition helps you attract the right audience.
[](https://help.kajabi.com/articles/products/newsletters/how-to-grow-your-newsletter-subscribers#create-compelling-opt-in-incentives)
Create compelling opt-in incentives
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Entice visitors to subscribe by offering valuable incentives such as exclusive content. Make sure your opt-in incentives align with your audience’s interests and address their needs or pain points.
[](https://help.kajabi.com/articles/products/newsletters/how-to-grow-your-newsletter-subscribers#leverage-social-media)
Leverage social media
-------------------------------------------------------------------------------------------------------------------------------------------------
Harness the power of social media to reach a wider audience and drive traffic to your Newsletter signup page. Share snippets of your Newsletter content, engage with your followers, and utilize targeted advertising to promote your Newsletter effectively.
[](https://help.kajabi.com/articles/products/newsletters/how-to-grow-your-newsletter-subscribers#collaborate-with-influencers-or-partners)
Collaborate with influencers or partners
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Partner with influencers, bloggers, or complementary businesses in your niche to reach audiences beyond your own. Guest blog posts, joint webinars, or co-hosted events can expose your Newsletter to a broader network of potential subscribers.
[](https://help.kajabi.com/articles/products/newsletters/how-to-grow-your-newsletter-subscribers#optimize-for-seo)
Optimize for SEO
---------------------------------------------------------------------------------------------------------------------------------------
Optimize your content for search engines to increase visibility and attract organic traffic. Create valuable, keyword-rich content that addresses your audience’s interests and includes clear calls-to-action prompting visitors to subscribe.
[](https://help.kajabi.com/articles/products/newsletters/how-to-grow-your-newsletter-subscribers#encourage-referrals)
Encourage referrals
---------------------------------------------------------------------------------------------------------------------------------------------
Encourage your existing subscribers to refer friends, colleagues, or family members to your Newsletter.
[](https://help.kajabi.com/articles/products/newsletters/how-to-grow-your-newsletter-subscribers#analyze-and-iterate)
Analyze and iterate
---------------------------------------------------------------------------------------------------------------------------------------------
Regularly monitor your subscriber growth and engagement metrics to evaluate the effectiveness of your strategies. Experiment with different tactics, track results, and refine your approach based on what works best for your audience.
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# Add a video to a lesson with the Creator app - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/mobile-apps/kajabi-creator-app/how-to-add-a-video-to-a-lesson-with-the-kajabi-creator-app#content-area)
With the **Kajabi Creator app**, you can record or upload a video and add it to a lesson.
If you don’t see the **Create** tab, visit the [App Store (iOS)](https://www.apple.com/app-store/)
or the [Play Store (Android)](https://play.google.com/store/apps)
and select **Update** to get the latest features.
[](https://help.kajabi.com/articles/mobile-apps/kajabi-creator-app/how-to-add-a-video-to-a-lesson-with-the-kajabi-creator-app#add-a-video-to-an-existing-lesson)
Add a video to an existing lesson
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
To add your video to an existing lesson using the mobile Creator app:
1. Log into the Kajabi [Creator mobile app](https://help.kajabi.com/articles/mobile-apps/kajabi-creator-app/kajabi-creator-mobile-app)
2. From the Dashboard, tap **Create**
3. Choose to either **Record a video** or **Upload a video**
4. Record or select your video and use the **Play** icon to preview. (Optional) Tap **Edit** at the top right to trim your video
5. Tap **Save and continue** to save your video
6. Tap **Search lessons** to find an existing lesson
7. Tap the **Draft** button to toggle to viewing lessons in **Published** status
8. Tap the button displaying a Course title to select a different Course
9. Select the lesson where you wish to add your video
10. Tap **Publish** to add your video to the lesson
[](https://help.kajabi.com/articles/mobile-apps/kajabi-creator-app/how-to-add-a-video-to-a-lesson-with-the-kajabi-creator-app#add-a-video-to-a-lesson)
Add a video to a lesson
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
To add your video to a lesson using the mobile Creator app:
1. Log into the Kajabi [Creator mobile app](https://help.kajabi.com/articles/mobile-apps/kajabi-creator-app/kajabi-creator-mobile-app)
2. From the Dashboard, tap **Create**
3. Choose to either **Record a video** or **Upload a video**
4. Record or select your video and use the **Play** icon to preview. (Optional) Tap **Edit** at the top right to trim your video
5. Tap **Save and continue** to save your video
6. Tap **Create a lesson**
7. Tap the **Select course** dropdown menu to select your Course
8. Use the **Select module** dropdown to select your Module
9. Enter a title in the **Enter lesson title** field and tap **Create**
10. Tap **Publish** to add your video to the lesson
[](https://help.kajabi.com/articles/mobile-apps/kajabi-creator-app/how-to-add-a-video-to-a-lesson-with-the-kajabi-creator-app#troubleshooting)
Troubleshooting
------------------------------------------------------------------------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/mobile-apps/kajabi-creator-app/how-to-add-a-video-to-a-lesson-with-the-kajabi-creator-app#seeing-your-video-in-low-resolution)
Seeing your video in low resolution?
When you record or upload your file, Kajabi’s video partner Wistia encodes the video in various formats to be delivered to all types of devices with varying internet speeds. It can take up to several minutes for Wistia to finish encoding your video files at high quality. If your video doesn’t immediately appear in high resolution, wait about 15 minutes and check again.
###
[](https://help.kajabi.com/articles/mobile-apps/kajabi-creator-app/how-to-add-a-video-to-a-lesson-with-the-kajabi-creator-app#having-trouble-uploading-a-video)
Having trouble uploading a video?
[Check if your video format is supported](https://help.kajabi.com/articles/products/courses/video-formats-supported-by-kajabi)
by Kajabi. The maximum file size for video uploads is 4GB. If your video file size is larger than 4GB, use a video file compression tool such as [Handbrake](https://help.kajabi.com/articles/website/pages/how-to-compress-a-video-file-using-handbrake)
.
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# Understand RSS feeds - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/products/podcasts/how-do-rss-feeds-work#content-area)
An **RSS feed** (Really Simple Syndication) is the backbone of Podcast distribution. Understanding how RSS feeds work helps you manage your Podcast hosting and distribution on Kajabi.
[](https://help.kajabi.com/articles/products/podcasts/how-do-rss-feeds-work#what-is-rss)
What is RSS?
---------------------------------------------------------------------------------------------------------
RSS stands for Really Simple Syndication and refers to files that are easily read by a computer application in order to automatically get the latest content from sources that are updated frequently, like websites, blogs, podcasts, and newsletters.
[](https://help.kajabi.com/articles/products/podcasts/how-do-rss-feeds-work#how-rss-feeds-work)
How RSS feeds work
----------------------------------------------------------------------------------------------------------------------
Podcast directories like Spotify, Apple, and Google don’t actually store your podcast files. Instead, they use the RSS feed from your hosting site (Kajabi) to allow users to subscribe to your podcasts. This means that once you create your Podcast on Kajabi, any time you update your podcast or publish a new episode, your podcast directories can use your RSS feed to automatically update and notify your subscribers. [Learn more about using Podcasts on Kajabi](https://help.kajabi.com/articles/products/podcasts/how-to-create-and-publish-podcast-products-with-kajabi)
.
[](https://help.kajabi.com/articles/products/podcasts/how-do-rss-feeds-work#what-is-an-rss-feed-reader)
What is an RSS feed reader?
---------------------------------------------------------------------------------------------------------------------------------------
An RSS feed reader is a third-party application that allows you to have multiple RSS feeds in one place. An RSS feed reader will automatically check your websites for new content so that you don’t have to check multiple places for the latest content. Below is a list of popular RSS feed readers:
* [Feedly](https://feedly.com/)
* [Inoreader](https://www.inoreader.com/)
* [Feeder](https://feeder.co/)
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# Get started with the Kajabi Mobile App - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/mobile-apps/kajabi-app/getting-started-with-kajabi-mobile-app#content-area)
The **Kajabi Mobile App** provides your customers with a superior experience compared to accessing content through a mobile browser. The app enhances the way your customers experience your content in an easy-to-use, engaging, and on-the-go design.
[](https://help.kajabi.com/articles/mobile-apps/kajabi-app/getting-started-with-kajabi-mobile-app#access-content-with-one-touch)
Access content with one touch
------------------------------------------------------------------------------------------------------------------------------------------------------------------
When trying to access your content with a mobile browser, your customers need to remember the URL of your Course and the login they created when they purchased. Your customers might have those bookmarks saved on their computer at home, but that doesn’t help when they want to pull up your Course to listen to while riding the train or driving long commutes. The Kajabi Mobile App puts your content one tap away, with no logins to remember. When your customers download the app, they sign in once using a “magic link” and then they never have to worry about typing in a URL or password ever again. Just one tap to open the app — that’s it.
**Tip:** You can include a link pointing to **kajabimobileapp://** on your website. This will open the Kajabi Mobile App on a person’s device if they have it installed.
[](https://help.kajabi.com/articles/mobile-apps/kajabi-app/getting-started-with-kajabi-mobile-app#enable-push-notifications-for-instant-engagement)
Enable push notifications for instant engagement
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Push notifications are perhaps the biggest engagement win inside the app vs. using the mobile browser experience. They put your important updates front and center on the screen your customers look at the most so that they’re received as quickly as a text message. With push notifications, you are never more than an arm’s length away from engaging with your customers on the go. 
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# Download files on Kajabi Mobile App (iOS) - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/mobile-apps/kajabi-app/how-to-download-files-on-kajabi-mobile-app-ios#content-area)
iOS devices allow you to download PDFs, Word, Excel, PowerPoint, .zip, .txt, .mp3, .M4a, .wav, .mov, and more. Follow these steps to download a file from the **Kajabi App** to your iOS device.
**Note:** The current Kajabi App does not preview downloadable files, but downloading files to your iOS device is still possible by following the steps below.
[](https://help.kajabi.com/articles/mobile-apps/kajabi-app/how-to-download-files-on-kajabi-mobile-app-ios#download-content-from-inside-the-kajabi-app)
Download content from inside the Kajabi App
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
1. Click the content you would like to download from inside the **Downloads** section of a lesson. In this example, we are downloading a PNG file:
2. Next, you will have the available options for how you can save the file. This will vary by file type, but we recommend choosing **Save to Files**:
3. At this point, you may rename the file and select a specific location before saving it. Once you’re done, click **Save**:
4. Your saved downloaded file can then be found in the folder or application you chose. In this example, because we saved our downloaded content to Files, it will be found in the **Files** app:
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# Update the Kajabi Mobile App - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/mobile-apps/kajabi-app/how-to-update-the-kajabi-mobile-app#content-area)
Keeping the **Kajabi Mobile App** updated ensures you have access to the latest features and bug fixes. Use this guide to update the app on both iOS and Android devices.
[](https://help.kajabi.com/articles/mobile-apps/kajabi-app/how-to-update-the-kajabi-mobile-app#manually-update-the-app-on-an-apple-device)
Manually update the app on an Apple device
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
To update the Kajabi Mobile App manually on an iOS device:
1. Open the **App Store.**
2. Tap your **profile icon** at the top of the screen.
3. Pull down to refresh this page.
4. Scroll to see the pending Kajabi app update. Tap **Update** next to the Kajabi app to update the app.
[](https://help.kajabi.com/articles/mobile-apps/kajabi-app/how-to-update-the-kajabi-mobile-app#manually-update-the-app-on-an-android-device)
Manually update the app on an Android device
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Depending on mobile device settings, apps may update automatically or can be updated manually. To update the Kajabi Mobile App manually on an Android device:
1. Open the **Google Play Store** app.
2. Tap the **Menu** icon.
3. Tap **My apps & games.**
4. Locate the Kajabi app under the **Updates pending** section.
5. Tap **Update**.
**Note:** If you do not see the Kajabi Mobile App in the list of updates pending, you may have the latest version installed and may not require an update.
[](https://help.kajabi.com/articles/mobile-apps/kajabi-app/how-to-update-the-kajabi-mobile-app#enable-automatic-updates)
Enable automatic updates
-----------------------------------------------------------------------------------------------------------------------------------------------------
To avoid manually updating the app each time a new version is released, you can enable automatic updates on your device. **On iOS:**
1. Open your device **Settings.**
2. Tap **Apps**, then tap **App Store.**
3. Under **Automatic Downloads**, toggle on **App Updates.**
**On Android:**
1. Open the **Google Play Store** app.
2. Tap your **profile icon.**
3. Tap **Settings**, then tap **Network preferences.**
4. Tap **Auto-update apps** and select your preferred option.
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# Email address limits in the Kajabi Mobile App - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/mobile-apps/kajabi-app/what-is-the-limit-to-the-number-of-emails-a-user-can-add-to-the-kajabi-mobile-app#content-area)
There is no limit to the number of email addresses a customer can add to their **Kajabi Mobile App**. This allows customers that may have purchased multiple Products with different email addresses to access every Product purchased through a single mobile app.
**Note:** If a customer adds two different email addresses to their Kajabi Mobile App and both email addresses have purchased the same Product, the progress and info associated with the Product will be connected to the last email address added to the app.
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# Use Favorites in the mobile apps - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/mobile-apps/kajabi-app/use-favorites-in-the-mobile-apps#content-area)
**Favorites** let members bookmark the lessons they want to return to. Tapping the heart icon on a lesson adds it to a Favorites list for that Course, so members can jump straight back to key material instead of scrolling through modules. Favorites works the same way in both the Kajabi Mobile App and the Branded App, and a member’s favorites stay in sync across their devices and both apps.
**Note:** Favorites is available for lessons in evergreen Courses only. It is not available in Cohort Courses, Coaching, or Podcasts.
[](https://help.kajabi.com/articles/mobile-apps/kajabi-app/use-favorites-in-the-mobile-apps#favorite-a-lesson)
Favorite a lesson
------------------------------------------------------------------------------------------------------------------------------------
A member can favorite any lesson in an evergreen Course, regardless of whether the lesson is audio, video, or text. To favorite a lesson:
1. Open a **Course** in the Kajabi Mobile App or the Branded App.
2. Go to the lesson you want to save.
3. Tap the **heart icon** to add the lesson to Favorites.
Tap the **heart icon** again at any time to remove the lesson from Favorites.
[](https://help.kajabi.com/articles/mobile-apps/kajabi-app/use-favorites-in-the-mobile-apps#view-favorite-lessons)
View favorite lessons
--------------------------------------------------------------------------------------------------------------------------------------------
Favorites are organized by Course, so each Course keeps its own list. To view favorite lessons, open the Course and select **Favorites** from the top bar. The list shows every lesson favorited in that Course.
[](https://help.kajabi.com/articles/mobile-apps/kajabi-app/use-favorites-in-the-mobile-apps#faqs)
FAQs
----------------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/mobile-apps/kajabi-app/use-favorites-in-the-mobile-apps#do-favorites-sync-across-devices-and-apps)
Do favorites sync across devices and apps?
Yes. Favorites sync across all of a member’s devices and between the Kajabi Mobile App and the Branded App. A lesson favorited on one device appears everywhere the member is signed in.
###
[](https://help.kajabi.com/articles/mobile-apps/kajabi-app/use-favorites-in-the-mobile-apps#can-members-favorite-a-whole-course-podcast-or-coaching-session)
Can members favorite a whole Course, Podcast, or Coaching session?
No. Favorites applies to individual lessons within an evergreen Course. It isn’t available for Cohort Courses, Coaching, or Podcasts.
###
[](https://help.kajabi.com/articles/mobile-apps/kajabi-app/use-favorites-in-the-mobile-apps#where-do-members-find-their-favorite-lessons)
Where do members find their favorite lessons?
Members open the Course and select **Favorites** from the top bar. Each Course keeps a separate Favorites list.
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# Manage push notifications in the Kajabi Mobile App - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/mobile-apps/kajabi-app/can-users-enable-and-disable-push-notifications-from-the-kajabi-mobile-app#content-area)
Yes, customers can enable and disable **push notifications** from the Kajabi Mobile App directly through their phone settings. For more information on enabling and disabling push notifications through phone settings, refer to the following guides:
* Apple’s guide on how to [Change notification settings on iPhone](https://support.apple.com/guide/iphone/change-notification-settings-iph7c3d96bab/ios)
* Google’s guide on how to [Control notifications on Android](https://support.google.com/android/answer/9079661?hl=en)
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# View Newsletter analytics - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/products/newsletters/newsletter-analytics#content-area)
**Newsletter analytics** help you understand how your Newsletter is performing. Your Newsletter dashboard displays real-time data on subscriber growth, email opens, clicks, bounces, and complaints. Use these metrics to identify what resonates with your audience and refine your content strategy.
[](https://help.kajabi.com/articles/products/newsletters/newsletter-analytics#access-newsletter-analytics)
Access Newsletter analytics
------------------------------------------------------------------------------------------------------------------------------------------
1. Open the **Products** tab from your Dashboard
2. Click **Newsletters**
3. Navigate to the top of your Newsletter Dashboard to view your Newsletter analytics
 Your analytics display for the Newsletter Posts published during your selected time frame: 
[](https://help.kajabi.com/articles/products/newsletters/newsletter-analytics#overview-metrics)
Overview metrics
--------------------------------------------------------------------------------------------------------------------
View the overview metrics for the Newsletter Posts published within your selected time frame.
* **Subscribers** — The number of subscribers from posts published during your selected time frame
* **Open rate** — The percentage of Newsletter Posts opened during your selected time frame
* **Click rate** — The percentage of Newsletter Posts with a link that was clicked during your selected time frame
[](https://help.kajabi.com/articles/products/newsletters/newsletter-analytics#audience-metrics)
Audience metrics
--------------------------------------------------------------------------------------------------------------------
View your audience metrics for the Newsletter Posts published within your selected time frame.
* **New subscribers** — The total number of subscribers that subscribed through your published Newsletter Posts during your selected time frame
* **Unsubscribes** — The percentage of unsubscribes that occurred during your selected time frame
* **Net subscribers** — The percentage of net subscribers (subscribers minus unsubscribes) that occurred during your selected time frame
[](https://help.kajabi.com/articles/products/newsletters/newsletter-analytics#engagement-metrics)
Engagement metrics
------------------------------------------------------------------------------------------------------------------------
View your engagement metrics for the Newsletter Posts published within your selected time frame.
* **Open rate** — The number of Newsletter emails opened during your selected time frame
* **Click rate** — The percentage of Newsletter Posts with a link that was clicked during your selected time frame
* **Impressions** — The number of views on the Newsletter Post from your email subscribers
[](https://help.kajabi.com/articles/products/newsletters/newsletter-analytics#health-metrics)
Health metrics
----------------------------------------------------------------------------------------------------------------
View your health metrics for the Newsletter Posts published within your selected time frame.
* **Bounce rate** — The number of Newsletter Posts published that did not make it to the subscribers’ email inbox as a result of a [hard bounce](https://help.kajabi.com/articles/marketing/email-campaigns/email-metrics-overview)
* **Complaints** — The number of [complaints](https://help.kajabi.com/articles/marketing/email-campaigns/email-metrics-overview)
that occurred from Newsletter Posts published during your selected time frame
* **Unsubscribes** — The number of unsubscribes that occurred during your selected time frame
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# Download and log in to the Kajabi Mobile App - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/mobile-apps/kajabi-app/downloading-logging-in-to-the-kajabi-mobile-app#content-area)
The **Kajabi Mobile App** lets you keep watching your content even away from your computer. Access all of your Kajabi Courses in one convenient place, no matter which expert you are learning from. Download the Kajabi Mobile App for free and experience the ease of one-touch access for yourself. [](https://apps.apple.com/us/app/kajabi/id1485646310)
[](https://play.google.com/store/apps/details?id=kajabi.kajabiapp)
**Note:** Looking for the Kajabi app to manage your own site? Learn more about the [Creator app](https://help.kajabi.com/articles/mobile-apps/kajabi-creator-app/kajabi-creator-mobile-app)
.
**Note:** Changes have been made to the interactive features of the Kajabi iOS mobile app that affect the Community, post comments, and assessments. [Learn more about the Kajabi iOS mobile app changes and what they mean for you](https://help.kajabi.com/articles/mobile-apps/branded-app/kajabi-branded-app-overview)
.
[](https://help.kajabi.com/articles/mobile-apps/kajabi-app/downloading-logging-in-to-the-kajabi-mobile-app#log-in-to-the-kajabi-mobile-app)
Log in to the Kajabi Mobile App
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
1. Open the Kajabi Mobile App and click **Get Started**
2. Enter the email address used at checkout. You will then be directed to confirm your account via email
3. Confirm your account on your device by clicking **Confirm Email Address**. (Alternatively, copy the six-digit code in the email and paste it into the Kajabi App):
4. Once the email is confirmed, click **Open Kajabi App**
5. You will then see your library. Select the Courses you wish to use on the mobile app
6. Once it has finished loading, you can use the mobile app for your selected Courses:
**Tip:** If you are experiencing issues logging in, see the [Kajabi App troubleshooting guide](https://help.kajabi.com/articles/mobile-apps/kajabi-app/troubleshooting-kajabi-mobile-app-issues)
.
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# Preview the Kajabi Mobile App - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/mobile-apps/kajabi-app/how-to-preview-the-kajabi-mobile-app#content-area)
As a Kajabi Admin, you can preview how your Products appear to customers in the **Kajabi Mobile App**. This requires creating a test Contact with an alternate email address.
[](https://help.kajabi.com/articles/mobile-apps/kajabi-app/how-to-preview-the-kajabi-mobile-app#create-a-test-contact)
Create a test Contact
------------------------------------------------------------------------------------------------------------------------------------------------
To view your Product in the mobile app from the perspective of your customers, create a Contact with an alternate email address to your admin login and grant yourself an Offer.
1. Select the **Contacts** tab from your Dashboard
2. Click **Add Contacts**
3. Add yourself using an alternate email address to your admin login. If you don’t have one, it only takes a few minutes to create and verify an email address
4. Once you have added yourself as a Contact, grant that Contact an Offer. [Learn more about granting an Offer](https://help.kajabi.com/articles/sales/offers/how-to-grant-an-offer)
5. You will then receive a [Grant Confirmation email](https://help.kajabi.com/articles/account-settings/notifications/edit-automated-email-notifications)
. Follow the instructions in the email to verify your account:
[](https://help.kajabi.com/articles/mobile-apps/kajabi-app/how-to-preview-the-kajabi-mobile-app#log-into-the-kajabi-mobile-app)
Log into the Kajabi Mobile App
------------------------------------------------------------------------------------------------------------------------------------------------------------------
Using that alternate email account, log in to the Kajabi Mobile App:
1. Open the Kajabi Mobile App. Use your test Contact email in the **Email Address** field after pressing **Get Started**
2. This will send you through the email verification process. You can now see your Products from the perspective of your customers
3. You and your members are able to access Courses, Coaching, private Podcast, and Backstage products from the Kajabi Mobile App
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# View Forms submitted in a Funnel - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/marketing/funnels/how-to-view-forms-submitted-in-a-funnel#content-area)
**Form submissions** in a Funnel let you see who has opted in and the information they provided. Use this to track lead generation and follow up with potential customers.
[](https://help.kajabi.com/articles/marketing/funnels/how-to-view-forms-submitted-in-a-funnel#view-funnel-opt-in-submissions)
View Funnel opt-in submissions
----------------------------------------------------------------------------------------------------------------------------------------------------------------
1. Open the **Marketing** tab from the Dashboard
2. Click **Forms**
3. Select the Form for the Funnel you would like to view the submissions for
4. Click **Submissions**
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# View video stats in a Funnel - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/marketing/funnels/how-to-view-video-stats-in-a-funnel#content-area)
**Video stats** let you monitor how viewers engage with video content in your Funnel. Use these stats to understand which videos resonate with your audience and where you may need to adjust your approach.
[](https://help.kajabi.com/articles/marketing/funnels/how-to-view-video-stats-in-a-funnel#view-video-stats)
View video stats
--------------------------------------------------------------------------------------------------------------------------------
1. Open the **Marketing** tab from the Dashboard
2. Click **Funnels**
3. Select the Funnel with the video you wish to view
4. Click your **Video Section**
5. Open **Video Action**
6. Select **View Stats**
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# Customize a Newsletter: Premier vs. Encore - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/products/newsletters/customizing-your-newsletter-premier-vs-encore#content-area)
**Premier** and **Encore** website themes offer different levels of Newsletter customization.
[](https://help.kajabi.com/articles/products/newsletters/customizing-your-newsletter-premier-vs-encore#newsletters-and-themes)
Newsletters and themes
---------------------------------------------------------------------------------------------------------------------------------------------------------
Creating a Newsletter creates three pages on your website:
* Newsletter
* Newsletter Post
* Newsletter Subscribe
If you have the latest version of Encore or a theme created by third-party developers that includes the three Newsletter Website pages installed, you can customize these pages in your site builder. If you use earlier versions of Encore, Legacy Premier themes, or themes created by third-party developers that do not include the Newsletter Website pages, these pages are styled according to your site’s theme [settings](https://help.kajabi.com/articles/website/pages/customize-your-page-font-and-style-with-the-style-guide)
and cannot be customized with additional content blocks. If you do not have a theme installed, the Newsletter pages are rendered according to the Kajabi defaults to match other fallback pages.
[](https://help.kajabi.com/articles/products/newsletters/customizing-your-newsletter-premier-vs-encore#encore)
Encore
-------------------------------------------------------------------------------------------------------------------------
If you are using the latest version of Encore, you can design and customize your Newsletter pages with Encore’s robust suite of editing features. 
[](https://help.kajabi.com/articles/products/newsletters/customizing-your-newsletter-premier-vs-encore#premier)
Premier
---------------------------------------------------------------------------------------------------------------------------
If you have not updated your site theme to the latest version of Encore, your Newsletter pages display your site’s theme settings and cannot be customized with additional content blocks or page layouts. 
**Tip:** If you are using Premier but want to customize the Newsletter sign-up experience, you can [create a separate landing page](https://help.kajabi.com/articles/website/pages/how-to-add-pages-to-your-website)
with a Form block linked to your Newsletter Form. [Learn to create a Form block](https://help.kajabi.com/articles/website/pages/how-to-add-a-form-to-your-page)
.
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# Funnel updates - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/marketing/funnels/whats-new-with-funnels#content-area)
Kajabi features a redesigned **Funnel** page to help you locate and edit your Funnels more intuitively. With this update to Funnels:
* Redesigned the Funnel List page
* Updated the Funnel templates page
What are Funnels? [Learn more about Funnels in Kajabi](https://help.kajabi.com/articles/marketing/funnels/funnels-in-kajabi)
.
[](https://help.kajabi.com/articles/marketing/funnels/whats-new-with-funnels#funnel-list-page)
Funnel list page
-------------------------------------------------------------------------------------------------------------------
Easily access and navigate your list of Funnels with the redesigned Funnel list page. 
[](https://help.kajabi.com/articles/marketing/funnels/whats-new-with-funnels#funnel-templates-page)
Funnel templates page
-----------------------------------------------------------------------------------------------------------------------------
Create Funnels with Funnel templates. The redesigned Funnel template page helps you preview and select the template that best fits your goal. 
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# Add client notes (customer view) - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/products/coaching/how-clients-can-add-notes#content-area)
Your coaching clients can add **shared and private notes** within their coaching sessions to track their progress and key takeaways.
[](https://help.kajabi.com/articles/products/coaching/how-clients-can-add-notes#add-notes-client-view)
Add notes (client view)
----------------------------------------------------------------------------------------------------------------------------------
Your coaching clients can add shared and private notes in their note tab.
1. Open the **Coaching Product** from their Library
2. Click the **Session** they wish to add their notes to
3. Open the **Notes** tab
4. Add **Shared Notes** or **personal Client Notes**
5. Click **Save** to keep their changes
**Note:** Personal client notes are not visible to the admin and are only accessible to the client that added the note.
[](https://help.kajabi.com/articles/products/coaching/how-clients-can-add-notes#view-client-shared-notes)
View client shared notes
--------------------------------------------------------------------------------------------------------------------------------------
1. Open the **Products** tab from your Dashboard
2. Click **Coaching**
3. Select the **Coaching Product** you wish to view
4. Click the **name** of the customer you wish to view
5. Select the **Session** you wish to view
6. Open the **Notes** tab
**Note:** If you have connected Calendly to your Coaching Program, your Coaching Dashboard will include an additional page before displaying your Programs.
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# Add Coaching client notes - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/products/coaching/how-to-add-notes-for-clients#content-area)
Keep your coaching sessions organized with **shared and private notes**. Shared notes are visible to both you and your coaching client, while private notes are for your eyes only.
[](https://help.kajabi.com/articles/products/coaching/how-to-add-notes-for-clients#shared-notes)
Shared notes
-----------------------------------------------------------------------------------------------------------------
With shared notes you can create notes that both you and your coaching client can view at any time. This is a great place to make note of progress, provide session recaps, and list assignments.
[](https://help.kajabi.com/articles/products/coaching/how-to-add-notes-for-clients#private-notes)
Private notes
-------------------------------------------------------------------------------------------------------------------
Keep personal notes that only you can see and cannot be accessed by your coaching client. Use private notes to track observations during each coaching session. **To add client notes:**
1. Open the **Products** tab from your Dashboard.
2. Click **Coaching.**
3. Select the **Session** you wish to view.
4. Open the **Notes** tab.
5. Add private notes under **Your notes**. Add notes clients can see under **Shared notes**.
6. Click **Save** to apply your changes.
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# Compare 1:1 Coaching and Group Coaching - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/products/coaching/differences-between-a-11-coaching-program-and-group-coaching#content-area)
Kajabi offers two Coaching Program types: **1:1 Coaching** for individual client sessions and **Group Coaching** for multiple participants. Choose the format that best fits your business model and audience.
[](https://help.kajabi.com/articles/products/coaching/differences-between-a-11-coaching-program-and-group-coaching#11-coaching-program)
1:1 Coaching Program
----------------------------------------------------------------------------------------------------------------------------------------------------------------
Use a 1:1 Coaching Program to deliver an exclusive coaching program for your clients. A 1:1 Coaching Program can also provide your customers a single consultation for a needs assessment, a preliminary meeting with a nutritional coach, or a “get to know you” meeting with a business coach or a marketing expert. [Get started creating a Coaching program](https://help.kajabi.com/articles/products/coaching/how-to-create-a-coaching-product)
. 
[](https://help.kajabi.com/articles/products/coaching/differences-between-a-11-coaching-program-and-group-coaching#group-coaching)
Group Coaching
-----------------------------------------------------------------------------------------------------------------------------------------------------
Use Group Coaching to build a Coaching Program that includes multiple coaching clients. Group Coaching is a great way to offer coaching opportunities for your customers and create tiers of access to your time and expertise. [Get started creating a Coaching program](https://help.kajabi.com/articles/products/coaching/how-to-create-a-coaching-product)
. 
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# Customize a Coaching Product - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/products/coaching/how-to-customize-your-coaching-product#content-area)
Design your **Coaching Product** by adding your brand colors as primary and accent colors to create a cohesive look that reflects your brand.
[](https://help.kajabi.com/articles/products/coaching/how-to-customize-your-coaching-product#select-primary-and-accent-colors)
Select primary and accent colors
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
 The primary color applies to all buttons and icons on your page. The accent color applies to the background of the top section of your Product.
1. Open the **Products** tab from your Dashboard
2. Click **Coaching**
3. Select the Coaching Product you wish to edit
4. Click **Settings**
5. Scroll to the **Page customization** card
6. Click the **Primary color** and **Accent color** cards to enter your custom colors
7. Click **Save** to keep and apply your changes
Looking to add agenda items? [Learn how to create a Coaching Product](https://help.kajabi.com/articles/products/coaching/how-to-create-a-coaching-product)
.
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# Upload recorded Coaching sessions - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/products/coaching/how-to-upload-recorded-coaching-sessions#content-area)
Give your coaching clients access to **recorded sessions** so they can reference your coaching content later.
**Note:** If you have not connected Calendly to your Coaching Program, your Coaching Dashboard may differ in appearance. If Calendly is not connected, your Coaching Dashboard will display your Programs first and will not present the Upcoming sessions page.
[](https://help.kajabi.com/articles/products/coaching/how-to-upload-recorded-coaching-sessions#recorded-coaching-sessions)
Recorded Coaching sessions
---------------------------------------------------------------------------------------------------------------------------------------------------------
Looking to record your coaching session? During your live video session, use the [Live Video Settings](https://help.kajabi.com/articles/products/coaching/how-to-create-a-live-video-session)
to record your session.
[](https://help.kajabi.com/articles/products/coaching/how-to-upload-recorded-coaching-sessions#upload-a-recorded-coaching-session)
Upload a recorded Coaching session
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------
1. Open the **Products** tab from your Dashboard
2. Click **Coaching**
3. Select the **Session** to upload your recorded session to
4. Click the **name** of the client you wish to upload your recorded session to
5. Navigate to **Session recording**
6. Click **Select Video**
7. Click **Upload a New File** or **Select a Recent File**
8. Add your recorded session
9. Click **Upload**
10. Click **Save** to upload your recording
**Note:** If you have not connected Calendly to your Coaching Program, your Coaching Dashboard may differ in appearance. If Calendly is not connected, your Coaching Dashboard will display your Programs first and will not present the Upcoming sessions page.
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# Manage Coaching session recordings - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/products/coaching/manage-your-coaching-session-recordings#content-area)
**Kajabi Live recordings** can be automatically saved and uploaded to your coaching sessions, giving you and your clients easy access to past session content.
[](https://help.kajabi.com/articles/products/coaching/manage-your-coaching-session-recordings#record-coaching-sessions)
Record Coaching sessions
----------------------------------------------------------------------------------------------------------------------------------------------------
Kajabi gives you the power to meet virtually with your coaching clients with [Kajabi Live](https://help.kajabi.com/articles/products/coaching/how-to-create-a-live-video-session)
. With Kajabi Live, your recordings are automatically saved and can be accessed in Past Recordings in each session. Click the link next to **Access session recordings** in the **Session recording** section:
Recording your sessions allows you to share, repurpose, or review your coaching session.
[](https://help.kajabi.com/articles/products/coaching/manage-your-coaching-session-recordings#enable-automatic-uploads)
Enable automatic uploads
----------------------------------------------------------------------------------------------------------------------------------------------------
Give your coaching clients access to the recordings by automatically uploading the Kajabi Live recordings to each session. This uploads a recording to the Session Recording section after each session is completed.
1. Open your **Products** tab from your Dashboard
2. Click **Coaching**
3. Select the **Program** you wish to customize
4. Open **Settings**
5. Toggle on **Automatically upload Kajabi Live recordings to sessions**
6. Click **Save** to keep and apply your changes
**Note:** Previous recordings can be accessed and uploaded to a coaching session by opening **Access recording sessions** in the Session Recording section. Keep in mind that if you recorded around a [breakout session](https://help.kajabi.com/articles/products/coaching/how-to-create-breakout-sessions-with-kajabi-live)
, there may be multiple recording files available within a single live video session.
Members cannot download coaching session recordings.
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# Offer a single Coaching session - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/products/coaching/how-to-offer-a-single-coaching-session#content-area)
**Single Coaching Sessions** allow you to offer additional coaching sessions on top of an existing coaching package. If your member needs another session or additional coaching to meet their goal, you can add one directly from the admin dashboard.
[](https://help.kajabi.com/articles/products/coaching/how-to-offer-a-single-coaching-session#add-a-single-coaching-session)
Add a single Coaching session
-------------------------------------------------------------------------------------------------------------------------------------------------------------
1. Open the **Products** tab from your Dashboard
2. Click **Coaching**
3. Select **Clients**
4. Select the client and **Coaching Program** you wish to add a session to
5. Click **\+ Add Session**
6. Give the Session a **Title** and **Description**, then click **Add Session**
7. Select **Schedule Session** to schedule a time for the session
[](https://help.kajabi.com/articles/products/coaching/how-to-offer-a-single-coaching-session#charge-for-a-single-coaching-session)
Charge for a single Coaching session
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------
If you wish to charge a fee for the single Coaching session, set up a Ghost Offer for your member to purchase. [Learn more about Ghost Offers and how to use them](https://help.kajabi.com/articles/sales/offers/how-to-create-a-ghost-offer)
.
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# Identify inactive Coaching sessions - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/products/coaching/identify-inactive-sessions-in-your-coaching-product#content-area)
**Inactive sessions** occur when a coaching client has the Coaching Product [revoked](https://help.kajabi.com/articles/contacts/manage-your-contacts/revoke-product-access-from-a-customer)
or product access has [expired](https://help.kajabi.com/articles/sales/offers/how-to-restrict-product-access-to-a-specific-amount-of-days)
. 
[](https://help.kajabi.com/articles/products/coaching/identify-inactive-sessions-in-your-coaching-product#locate-inactive-coaching-sessions)
Locate inactive Coaching sessions
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Identify your inactive coaching sessions in the Coaching Dashboard to strategize your upcoming coaching plans.
1. Open the **Products** tab from your Dashboard
2. Click **Coaching** in the left dropdown menu under Products
3. Select the **Show inactive** checkbox in your Sessions section to view your inactive coaching sessions
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---
# Contact an expert or teacher - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/products/community/can-the-user-ask-questions-to-the-expertteacher-mailing-system#content-area)
Yes, your clients can either email the expert or teacher or leave comments within a lesson. They can also post questions into a **Community** Product if you choose to create a Community for the Product.
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---
# Kajabi Vibe Check policy - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/products/community/how-does-the-kajabi-vibe-check-work#content-area)
Kajabi enforces a strict set of community standards — the **Vibe Check** — to maintain a safe, respectful, and welcoming environment for everyone in your Community.
[](https://help.kajabi.com/articles/products/community/how-does-the-kajabi-vibe-check-work#kajabi-vibe-check)
Kajabi Vibe Check
-----------------------------------------------------------------------------------------------------------------------------------
At Kajabi, we stand behind respect, inclusivity, acceptance, and positivity for all individuals.
* **Good vibes only.** No trolls, spam, or violence.
* **Predicated on respect.** No name-calling or harassment.
* **Everyone is included, and everyone belongs.** No bullying or shaming.
* **Zero tolerance** for hate, solicitation, nudity, or discrimination.
* **Positivity enforcement.** Offenders are subject to immediate removal from the platform.
[](https://help.kajabi.com/articles/products/community/how-does-the-kajabi-vibe-check-work#tools-that-enforce-the-vibe-check)
Tools that enforce the Vibe Check
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
* Automated flagging of content.
* Filters that remove nudity and other inappropriate content.
* Community reporting tools.
* Blacklist tools.
* Leader and ambassador tools to remove community members, messages, and content as needed.
* Shadow bans.
* A policy based on 100% respect for each other - the same as we’d expect out of people we meet in everyday life.
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---
# Unknown
\# Kajabi ## Docs - \[7 prompts to profit: Build your eBook, landing page & follow-up sequence\](https://help.kajabi.com/7-prompts-to-profit-build-your-e-book-landing-page-and-follow-up-sequence.md) - \[VIDEO: Account users\](https://help.kajabi.com/account-users.md) - \[AI driven content creation\](https://help.kajabi.com/ai-driven-content-creation.md) - \[VIDEO: Amplify profiles\](https://help.kajabi.com/amplify-profiles.md) - \[VIDEO: Amplify promotions\](https://help.kajabi.com/amplify-promotions.md) - \[Authentication\](https://help.kajabi.com/api-reference/authentication.md) - \[Get access token\](https://help.kajabi.com/api-reference/authentication/get-access-token.md) - \[Revoke a token\](https://help.kajabi.com/api-reference/authentication/revoke-a-token.md) - \[Blog post details\](https://help.kajabi.com/api-reference/blog-posts/blog-post-details.md) - \[List blog posts\](https://help.kajabi.com/api-reference/blog-posts/list-blog-posts.md) - \[Changelog\](https://help.kajabi.com/api-reference/changelog.md) - \[Contact note details\](https://help.kajabi.com/api-reference/contact-notes/contact-note-details.md) - \[Create contact note\](https://help.kajabi.com/api-reference/contact-notes/create-contact-note.md) - \[Delete contact note\](https://help.kajabi.com/api-reference/contact-notes/delete-contact-note.md) - \[List contact notes\](https://help.kajabi.com/api-reference/contact-notes/list-contact-notes.md) - \[Update contact note\](https://help.kajabi.com/api-reference/contact-notes/update-contact-note.md) - \[Contact tag details\](https://help.kajabi.com/api-reference/contact-tags/contact-tag-details.md) - \[List contact tags\](https://help.kajabi.com/api-reference/contact-tags/list-contact-tags.md) - \[Add tag to contact\](https://help.kajabi.com/api-reference/contacts/add-tag-to-contact.md) - \[Contact details\](https://help.kajabi.com/api-reference/contacts/contact-details.md) - \[Create a contact\](https://help.kajabi.com/api-reference/contacts/create-a-contact.md) - \[Delete contact\](https://help.kajabi.com/api-reference/contacts/delete-contact.md) - \[Grant offer to contact\](https://help.kajabi.com/api-reference/contacts/grant-offer-to-contact.md) - \[List contacts\](https://help.kajabi.com/api-reference/contacts/list-contacts.md) - \[List contact's offers\](https://help.kajabi.com/api-reference/contacts/list-contacts-offers.md) - \[List contact's tags\](https://help.kajabi.com/api-reference/contacts/list-contacts-tags.md) - \[Remove tag from contact\](https://help.kajabi.com/api-reference/contacts/remove-tag-from-contact.md) - \[Replace offers for contact\](https://help.kajabi.com/api-reference/contacts/replace-offers-for-contact.md) - \[Replace tags for contact\](https://help.kajabi.com/api-reference/contacts/replace-tags-for-contact.md) - \[Revoke offer from contact\](https://help.kajabi.com/api-reference/contacts/revoke-offer-from-contact.md) - \[Update contact\](https://help.kajabi.com/api-reference/contacts/update-contact.md) - \[Course details\](https://help.kajabi.com/api-reference/courses/course-details.md) - \[List courses\](https://help.kajabi.com/api-reference/courses/list-courses.md) - \[Custom field details\](https://help.kajabi.com/api-reference/custom-fields/custom-field-details.md) - \[List custom fields\](https://help.kajabi.com/api-reference/custom-fields/list-custom-fields.md) - \[Customer details\](https://help.kajabi.com/api-reference/customers/customer-details.md) - \[Grant offer to customer\](https://help.kajabi.com/api-reference/customers/grant-offer-to-customer.md) - \[List customers\](https://help.kajabi.com/api-reference/customers/list-customers.md) - \[List customer's offers\](https://help.kajabi.com/api-reference/customers/list-customers-offers.md) - \[Replace offers for customer\](https://help.kajabi.com/api-reference/customers/replace-offers-for-customer.md) - \[Revoke offer from customer\](https://help.kajabi.com/api-reference/customers/revoke-offer-from-customer.md) - \[Form details\](https://help.kajabi.com/api-reference/forms/form-details.md) - \[Form submission details\](https://help.kajabi.com/api-reference/forms/form-submission-details.md) - \[List form submissions\](https://help.kajabi.com/api-reference/forms/list-form-submissions.md) - \[List forms\](https://help.kajabi.com/api-reference/forms/list-forms.md) - \[Submit form\](https://help.kajabi.com/api-reference/forms/submit-form.md) - \[Introduction\](https://help.kajabi.com/api-reference/introduction.md) - \[Get payout details\](https://help.kajabi.com/api-reference/kajabi-payments-payouts/get-payout-details.md) - \[List payouts\](https://help.kajabi.com/api-reference/kajabi-payments-payouts/list-payouts.md) - \[Landing page details\](https://help.kajabi.com/api-reference/landing-pages/landing-page-details.md) - \[List landing pages\](https://help.kajabi.com/api-reference/landing-pages/list-landing-pages.md) - \[My user profile\](https://help.kajabi.com/api-reference/me/my-user-profile.md) - \[List offers\](https://help.kajabi.com/api-reference/offers/list-offers.md) - \[List offer's products\](https://help.kajabi.com/api-reference/offers/list-offers-products.md) - \[Offer details\](https://help.kajabi.com/api-reference/offers/offer-details.md) - \[List order items\](https://help.kajabi.com/api-reference/orders/list-order-items.md) - \[List orders\](https://help.kajabi.com/api-reference/orders/list-orders.md) - \[Order details\](https://help.kajabi.com/api-reference/orders/order-details.md) - \[Order item details\](https://help.kajabi.com/api-reference/orders/order-item-details.md) - \[List podcasts\](https://help.kajabi.com/api-reference/podcasts/list-podcasts.md) - \[Show podcast\](https://help.kajabi.com/api-reference/podcasts/show-podcast.md) - \[List products\](https://help.kajabi.com/api-reference/products/list-products.md) - \[Product details\](https://help.kajabi.com/api-reference/products/product-details.md) - \[Cancel subscription\](https://help.kajabi.com/api-reference/purchases/cancel-subscription.md) - \[Deactivate purchase\](https://help.kajabi.com/api-reference/purchases/deactivate-purchase.md) - \[List purchases\](https://help.kajabi.com/api-reference/purchases/list-purchases.md) - \[Purchase details\](https://help.kajabi.com/api-reference/purchases/purchase-details.md) - \[Reactivate purchase\](https://help.kajabi.com/api-reference/purchases/reactivate-purchase.md) - \[List sites\](https://help.kajabi.com/api-reference/sites/list-sites.md) - \[List website pages\](https://help.kajabi.com/api-reference/sites/list-website-pages.md) - \[Site details\](https://help.kajabi.com/api-reference/sites/site-details.md) - \[Website page details\](https://help.kajabi.com/api-reference/sites/website-page-details.md) - \[List transactions\](https://help.kajabi.com/api-reference/transactions/list-transactions.md) - \[Transaction details\](https://help.kajabi.com/api-reference/transactions/transaction-details.md) - \[Version\](https://help.kajabi.com/api-reference/version/version.md) - \[Create hook\](https://help.kajabi.com/api-reference/webhooks/create-hook.md) - \[Delete hook\](https://help.kajabi.com/api-reference/webhooks/delete-hook.md) - \[Form submission sample\](https://help.kajabi.com/api-reference/webhooks/form-submission-sample.md) - \[Hook details\](https://help.kajabi.com/api-reference/webhooks/hook-details.md) - \[List hooks\](https://help.kajabi.com/api-reference/webhooks/list-hooks.md) - \[Order created sample\](https://help.kajabi.com/api-reference/webhooks/order-created-sample.md) - \[Payment succeeded sample\](https://help.kajabi.com/api-reference/webhooks/payment-succeeded-sample.md) - \[Purchase sample\](https://help.kajabi.com/api-reference/webhooks/purchase-sample.md) - \[Tag added sample\](https://help.kajabi.com/api-reference/webhooks/tag-added-sample.md) - \[Tag removed sample\](https://help.kajabi.com/api-reference/webhooks/tag-removed-sample.md) - \[AI Credits\](https://help.kajabi.com/articles/account-settings/billing/ai-credits.md) - \[Permanently delete a Kajabi account\](https://help.kajabi.com/articles/account-settings/billing/can-i-permanently-delete-my-kajabi-account.md) - \[Cancel a Kajabi account\](https://help.kajabi.com/articles/account-settings/billing/cancel-your-kajabi-account.md) - \[Pay an overdue balance\](https://help.kajabi.com/articles/account-settings/billing/how-to-make-a-payment-for-an-overdue-balance.md) - \[Manage services and customer payments after account cancellation\](https://help.kajabi.com/articles/account-settings/billing/how-to-manage-services-and-customer-payments-after-canceling-your-kajabi-account.md) - \[Pause a Kajabi subscription\](https://help.kajabi.com/articles/account-settings/billing/how-to-pause-your-kajabi-subscription.md) - \[Reactivate a Kajabi account\](https://help.kajabi.com/articles/account-settings/billing/how-to-reactivate-your-kajabi-account.md) - \[Update billing details\](https://help.kajabi.com/articles/account-settings/billing/how-to-update-billing-details.md) - \[View Kajabi invoices\](https://help.kajabi.com/articles/account-settings/billing/how-to-view-your-invoices.md) - \[Kajabi subscription tax FAQs\](https://help.kajabi.com/articles/account-settings/billing/kajabi-subscription-tax-faqs.md) - \[Kajabi trial information\](https://help.kajabi.com/articles/account-settings/billing/kajabi-trial-information.md) - \[Manage subscription\](https://help.kajabi.com/articles/account-settings/billing/manage-your-subscription.md) - \[Manage subscriptions and refunds as a course member\](https://help.kajabi.com/articles/account-settings/billing/managing-subscriptions-refunds-and-payment-details-as-a-member-of-a-course-on-kajabi.md) - \[Resolve unexpected charges or duplicate invoices during a trial\](https://help.kajabi.com/articles/account-settings/billing/why-am-i-seeing-unexpected-charges-holds-or-duplicate-invoices-during-my-kajabi-trial.md) - \[Understand the $149 hold during a free trial\](https://help.kajabi.com/articles/account-settings/billing/why-do-i-see-a-149-charge-after-signing-up-for-a-free-trial.md) - \[Protect an online business\](https://help.kajabi.com/articles/account-settings/my-kajabi/best-practices-for-protecting-your-online-business.md) - \[Change account details\](https://help.kajabi.com/articles/account-settings/my-kajabi/change-your-account-details.md) - \[Change a site language\](https://help.kajabi.com/articles/account-settings/my-kajabi/change-your-site-language.md) - \[Navigate the Dashboard\](https://help.kajabi.com/articles/account-settings/my-kajabi/dashboard-explained.md) - \[Email verification FAQs\](https://help.kajabi.com/articles/account-settings/my-kajabi/email-verification-faqs.md) - \[Regain access to a Kajabi account\](https://help.kajabi.com/articles/account-settings/my-kajabi/how-can-i-regain-access-to-my-kajabi-account-or-resolve-access-related-issues.md) - \[Unblock a Kajabi account\](https://help.kajabi.com/articles/account-settings/my-kajabi/how-to-unblock-your-kajabi-account.md) - \[Update a password\](https://help.kajabi.com/articles/account-settings/my-kajabi/how-to-update-your-password.md) - \[Log in with Google\](https://help.kajabi.com/articles/account-settings/my-kajabi/log-in-with-google.md) - \[Manage two-factor authentication (2FA)\](https://help.kajabi.com/articles/account-settings/my-kajabi/protect-your-account-with-two-factor-authentication-2fa.md) - \[Manage Kajabi sites\](https://help.kajabi.com/articles/account-settings/my-kajabi/sites-explained.md) - \[Secure an account after unauthorized access\](https://help.kajabi.com/articles/account-settings/my-kajabi/unknown-user-account-access.md) - \[Custom email domain requirements\](https://help.kajabi.com/articles/account-settings/notifications/custom-email-domain-requirements.md) - \[Customer Welcome Email Template\](https://help.kajabi.com/articles/account-settings/notifications/customer-welcome-email-update.md) - \[Edit automated email notifications\](https://help.kajabi.com/articles/account-settings/notifications/edit-automated-email-notifications.md) - \[Google's email sending requirements\](https://help.kajabi.com/articles/account-settings/notifications/googles-new-email-sending-requirements-and-what-they-mean-for-you.md) - \[Add a DMARC record to DNS\](https://help.kajabi.com/articles/account-settings/notifications/how-to-add-a-dmarc-record-to-your-dns.md) - \[Add a brand logo and colors to Email Templates\](https://help.kajabi.com/articles/account-settings/notifications/how-to-add-your-brand-logo-and-colors-to-the-auto-generated-email-templates.md) - \[Change transactional email sender information\](https://help.kajabi.com/articles/account-settings/notifications/how-to-change-your-transactional-email-sender-information.md) - \[Unsubscribe from Kajabi marketing emails\](https://help.kajabi.com/articles/account-settings/notifications/how-to-unsubscribe-from-kajabis-marketing-emails.md) - \[Subscription cancellation notifications\](https://help.kajabi.com/articles/account-settings/notifications/subscription-cancellation-notifications.md) - \[Update email notifications\](https://help.kajabi.com/articles/account-settings/notifications/update-email-notifications.md) - \[Account users\](https://help.kajabi.com/articles/account-settings/users/account-users.md) - \[Use multiple account users simultaneously\](https://help.kajabi.com/articles/account-settings/users/can-two-owners-of-a-company-use-the-platform-at-the-same-time.md) - \[Amplify overview\](https://help.kajabi.com/articles/amplify/amplify-overview.md) - \[Amplify promotions\](https://help.kajabi.com/articles/amplify/amplify-promotions.md) - \[Amplify rewards\](https://help.kajabi.com/articles/amplify/amplify-rewards.md) - \[Set up Amplify\](https://help.kajabi.com/articles/amplify/set-up-an-amplify-profile.md) - \[Add Google Tag Manager to a site\](https://help.kajabi.com/articles/analytics/add-google-tag-manager-to-your-site.md) - \[Analytics benchmarking\](https://help.kajabi.com/articles/analytics/analytics-benchmarking.md) - \[Analytics overview\](https://help.kajabi.com/articles/analytics/analytics-overview.md) - \[View Analytics reports\](https://help.kajabi.com/articles/analytics/analytics-reports.md) - \[Track individual learner progress\](https://help.kajabi.com/articles/analytics/can-i-track-individual-learner-progress.md) - \[Trace individual learning paths\](https://help.kajabi.com/articles/analytics/can-we-trace-individual-learning-paths-for-each-customer-with-kajabi.md) - \[View audio stats\](https://help.kajabi.com/articles/analytics/how-to-view-audio-stats.md) - \[View analytics from a specific date range\](https://help.kajabi.com/articles/analytics/how-to-view-sales-and-other-analytics-from-a-specific-date-range.md) - \[View video stats\](https://help.kajabi.com/articles/analytics/how-to-view-video-stats.md) - \[View the Email Click Report\](https://help.kajabi.com/articles/analytics/how-to-view-your-email-click-report.md) - \[Insights overview\](https://help.kajabi.com/articles/analytics/insights-overview.md) - \[Media Stats overview\](https://help.kajabi.com/articles/analytics/media-stats-overview.md) - \[Report: Revenue Recovered from Abandoned Checkout Emails\](https://help.kajabi.com/articles/analytics/report-abandoned-checkout.md) - \[Report: Affiliates\](https://help.kajabi.com/articles/analytics/report-affiliates.md) - \[Report: Average subscription revenue per user over time\](https://help.kajabi.com/articles/analytics/report-average-subscription-revenue-per-user-over-time.md) - \[Report: Canceled payment plans over time\](https://help.kajabi.com/articles/analytics/report-canceled-payment-plans-over-time.md) - \[Report: Canceled subscriptions over time\](https://help.kajabi.com/articles/analytics/report-canceled-subscriptions-over-time.md) - \[Report: Cart orders over time\](https://help.kajabi.com/articles/analytics/report-cart-orders-over-time.md) - \[Report: Churn rate of subscriptions over time\](https://help.kajabi.com/articles/analytics/report-churn-rate-of-subscriptions-over-time.md) - \[Report: Free offers over time\](https://help.kajabi.com/articles/analytics/report-free-offers-over-time.md) - \[Report: Gross revenue\](https://help.kajabi.com/articles/analytics/report-gross-revenue.md) - \[Report: Monthly recurring revenue from payment plans\](https://help.kajabi.com/articles/analytics/report-monthly-recurring-revenue-from-payment-plans.md) - \[Report: Monthly recurring revenue from subscriptions\](https://help.kajabi.com/articles/analytics/report-monthly-recurring-revenue-from-subscriptions.md) - \[Report: Net revenue\](https://help.kajabi.com/articles/analytics/report-net-revenue.md) - \[Report: New contacts over time\](https://help.kajabi.com/articles/analytics/report-new-contacts-over-time.md) - \[Report: New payment plans over time\](https://help.kajabi.com/articles/analytics/report-new-payment-plans-over-time.md) - \[Report: New subscriptions over time\](https://help.kajabi.com/articles/analytics/report-new-subscriptions-over-time.md) - \[Report: Offer purchases over time\](https://help.kajabi.com/articles/analytics/report-offer-purchases-over-time.md) - \[Report: Offers sold\](https://help.kajabi.com/articles/analytics/report-offers-sold.md) - \[Report: Opt-ins\](https://help.kajabi.com/articles/analytics/report-opt-ins.md) - \[Report: Page views\](https://help.kajabi.com/articles/analytics/report-page-views.md) - \[Report: Payment plan payments over time\](https://help.kajabi.com/articles/analytics/report-payment-plan-payments-over-time.md) - \[Report: Payment plan status by offer\](https://help.kajabi.com/articles/analytics/report-payment-plan-status-by-offer.md) - \[Report: Payments by country and state\](https://help.kajabi.com/articles/analytics/report-payments-by-country-and-state.md) - \[Report: Payments by offer\](https://help.kajabi.com/articles/analytics/report-payments-by-offer.md) - \[Report: Payments by payment method\](https://help.kajabi.com/articles/analytics/report-payments-by-payment-method.md) - \[Report: Payments by pricing type\](https://help.kajabi.com/articles/analytics/report-payments-by-pricing-type.md) - \[Report: Product progress\](https://help.kajabi.com/articles/analytics/report-product-progress.md) - \[Report: Refunds\](https://help.kajabi.com/articles/analytics/report-refunds.md) - \[Report: Subscription metrics\](https://help.kajabi.com/articles/analytics/report-subscription-metrics.md) - \[Report: Subscription payment retention over time\](https://help.kajabi.com/articles/analytics/report-subscription-payment-retention-over-time.md) - \[Report: Subscription status by offer\](https://help.kajabi.com/articles/analytics/report-subscription-status-by-offer.md) - \[Report: Top customers\](https://help.kajabi.com/articles/analytics/report-top-customers.md) - \[Understand elevated 404 page views\](https://help.kajabi.com/articles/analytics/why-do-i-have-so-many-views-on-my-404-page.md) - \[Connect Google Analytics with Kajabi\](https://help.kajabi.com/articles/api-integrations/analytics-integrations/connect-google-analytics-with-kajabi.md) - \[Connect Crazy Egg to Kajabi\](https://help.kajabi.com/articles/api-integrations/analytics-integrations/how-to-connect-crazy-egg-to-kajabi.md) - \[Integrate GA4 tags with Kajabi\](https://help.kajabi.com/articles/api-integrations/analytics-integrations/how-to-integrate-ga4-tags-with-kajabi.md) - \[Use Kajabi with Segment\](https://help.kajabi.com/articles/api-integrations/analytics-integrations/how-to-use-kajabi-with-segment.md) - \[Meta Pixel enhancements\](https://help.kajabi.com/articles/api-integrations/analytics-integrations/meta-pixel-enhancements.md) - \[Meta Pixel with Kajabi\](https://help.kajabi.com/articles/api-integrations/analytics-integrations/meta-pixel-with-kajabi.md) - \[Google Analytics data collection\](https://help.kajabi.com/articles/api-integrations/analytics-integrations/what-data-does-google-analytics-collect.md) - \[Connect Kajabi to Claude or ChatGPT\](https://help.kajabi.com/articles/api-integrations/connect-kajabi-to-claude-or-chatgpt.md) - \[3 considerations for Creator.io chatbot setup\](https://help.kajabi.com/articles/api-integrations/creatorio/3-things-to-consider-when-setting-up-your-creatorio-chatbot.md) - \[Creator.io settings\](https://help.kajabi.com/articles/api-integrations/creatorio/creatorio-settings.md) - \[Create a custom chatbot with Creator.io\](https://help.kajabi.com/articles/api-integrations/creatorio/how-to-create-a-custom-chatbot-with-creatorio.md) - \[Create a sales chatbot with Creator.io\](https://help.kajabi.com/articles/api-integrations/creatorio/how-to-create-a-sales-chatbot-with-creatorio.md) - \[Use Creator.io chat records to improve site FAQs\](https://help.kajabi.com/articles/api-integrations/creatorio/how-to-use-creatorio-chat-records-to-improve-your-sites-faqs.md) - \[Use freebies to improve lead capture\](https://help.kajabi.com/articles/api-integrations/creatorio/how-to-use-freebies-to-improve-lead-capture.md) - \[Upload resources to Creator.io\](https://help.kajabi.com/articles/api-integrations/creatorio/what-resources-should-i-upload-to-creatorio.md) - \[Use ActiveCampaign with Kajabi\](https://help.kajabi.com/articles/api-integrations/email-integrations/how-to-use-activecampaign-with-kajabi.md) - \[Use AWeber with Kajabi\](https://help.kajabi.com/articles/api-integrations/email-integrations/how-to-use-aweber-with-kajabi.md) - \[Use ConvertKit with Kajabi\](https://help.kajabi.com/articles/api-integrations/email-integrations/how-to-use-convertkit-with-kajabi.md) - \[Use Drip with Kajabi\](https://help.kajabi.com/articles/api-integrations/email-integrations/how-to-use-drip-with-kajabi.md) - \[Use MailChimp with Kajabi\](https://help.kajabi.com/articles/api-integrations/email-integrations/how-to-use-mailchimp-with-kajabi.md) - \[MailChimp behavior on subscription cancellation\](https://help.kajabi.com/articles/api-integrations/email-integrations/if-a-member-cancels-their-subscription-will-they-be-removed-from-my-mailchimp-lists.md) - \[Kajabi MCP Security and Privacy\](https://help.kajabi.com/articles/api-integrations/kajabi-mcp-security-and-privacy.md) - \[Check out as a guest through PayPal\](https://help.kajabi.com/articles/api-integrations/payment-integrations/can-you-checkout-as-a-guest-through-paypal.md) - \[Connect a third-party payment gateway to Kajabi\](https://help.kajabi.com/articles/api-integrations/payment-integrations/connect-a-third-party-payment-gateway-to-kajabi.md) - \[Connect PayPal to Kajabi\](https://help.kajabi.com/articles/api-integrations/payment-integrations/connect-paypal-to-kajabi.md) - \[Connect Stripe to Kajabi\](https://help.kajabi.com/articles/api-integrations/payment-integrations/connect-stripe-to-kajabi.md) - \[Detach Stripe and PayPal from Kajabi\](https://help.kajabi.com/articles/api-integrations/payment-integrations/detach-stripe-and-paypal-from-kajabi.md) - \[Send a receipt with PayPal\](https://help.kajabi.com/articles/api-integrations/payment-integrations/how-do-i-send-a-receipt-with-paypal.md) - \[How Kajabi supports payment authentication\](https://help.kajabi.com/articles/api-integrations/payment-integrations/how-kajabi-supports-payment-authentication.md) - \[Cancel and refund a payment in Stripe\](https://help.kajabi.com/articles/api-integrations/payment-integrations/how-to-cancel-and-refund-a-payment-in-stripe.md) - \[Cancel and refund a transaction in PayPal\](https://help.kajabi.com/articles/api-integrations/payment-integrations/how-to-cancel-and-refund-a-transaction-in-paypal.md) - \[Manage failed payments in PayPal\](https://help.kajabi.com/articles/api-integrations/payment-integrations/how-to-manage-failed-payments-in-paypal.md) - \[Manage failed payments in Stripe\](https://help.kajabi.com/articles/api-integrations/payment-integrations/how-to-manage-failed-payments-in-stripe.md) - \[Send a receipt in Stripe\](https://help.kajabi.com/articles/api-integrations/payment-integrations/how-to-send-a-receipt-in-stripe.md) - \[Set up automated emails in Stripe for failed payments\](https://help.kajabi.com/articles/api-integrations/payment-integrations/how-to-set-up-automated-emails-with-stripe-when-payments-fail.md) - \[Upgrade a PayPal account\](https://help.kajabi.com/articles/api-integrations/payment-integrations/how-to-upgrade-your-paypal-account.md) - \[View all transactions in PayPal\](https://help.kajabi.com/articles/api-integrations/payment-integrations/how-to-view-all-transactions-in-paypal.md) - \[Payment options available with Kajabi\](https://help.kajabi.com/articles/api-integrations/payment-integrations/payment-options-available-with-kajabi.md) - \[PayPal integration troubleshooting\](https://help.kajabi.com/articles/api-integrations/payment-integrations/paypal-integration-troubleshooting.md) - \[View a customer's next billing date in Stripe\](https://help.kajabi.com/articles/api-integrations/payment-integrations/where-to-view-your-customers-next-billing-date-in-stripe.md) - \[Use Kajabi's public API\](https://help.kajabi.com/articles/api-integrations/public-api/using-kajabis-public-api.md) - \[Third party integrations\](https://help.kajabi.com/articles/api-integrations/webhooks/third-party-integrations.md) - \[Troubleshoot webhooks\](https://help.kajabi.com/articles/api-integrations/webhooks/troubleshooting-webhooks.md) - \[Use webhooks with Kajabi\](https://help.kajabi.com/articles/api-integrations/webhooks/webhooks-explained.md) - \[Outbound webhook data reference\](https://help.kajabi.com/articles/api-integrations/webhooks/what-information-is-sent-with-outbound-webhooks.md) - \[Create a certificate with Google Slides\](https://help.kajabi.com/articles/api-integrations/zapier/how-to-create-a-certificate-with-google-slides.md) - \[Locate the Kajabi API key and API secret\](https://help.kajabi.com/articles/api-integrations/zapier/how-to-locate-your-kajabi-api-key-and-api-secret.md) - \[Send certificates of completion with Accredible\](https://help.kajabi.com/articles/api-integrations/zapier/how-to-send-certificates-of-completion-with-accredible.md) - \[Troubleshoot Zapier\](https://help.kajabi.com/articles/api-integrations/zapier/troubleshooting-zapier.md) - \[Use Zapier with Kajabi\](https://help.kajabi.com/articles/api-integrations/zapier/use-zapier-with-kajabi.md) - \[Cofounder FAQs and limitations\](https://help.kajabi.com/articles/cofounder/cofounder-faqs-and-limitations.md) - \[Cofounder + MCP: Draft resources and edit Themes\](https://help.kajabi.com/articles/cofounder/cofounder-mcp-draft-resources-and-edit-themes.md) - \[Cofounder overview\](https://help.kajabi.com/articles/cofounder/cofounder-overview.md) - \[Use Cofounder before signing up for Kajabi\](https://help.kajabi.com/articles/cofounder/use-cofounder-before-signing-up-for-kajabi.md) - \[Use the Kajabi Cofounder app on mobile\](https://help.kajabi.com/articles/cofounder/use-the-kajabi-cofounder-app-on-mobile.md) - \[Generate multiple Assessments from a question list\](https://help.kajabi.com/articles/contacts/create-manage-and-share-assessments/can-i-generate-different-assessments-based-on-an-extensive-list-of-questions.md) - \[Include an opt-in with an Assessment\](https://help.kajabi.com/articles/contacts/create-manage-and-share-assessments/can-i-include-an-opt-in-with-my-assessment.md) - \[Limit Assessment retake attempts\](https://help.kajabi.com/articles/contacts/create-manage-and-share-assessments/can-i-limit-the-number-of-times-a-user-can-retake-an-assessment.md) - \[Create and customize Assessments\](https://help.kajabi.com/articles/contacts/create-manage-and-share-assessments/create-and-customize-assessments.md) - \[Add an Assessment to a Course\](https://help.kajabi.com/articles/contacts/create-manage-and-share-assessments/how-to-add-an-assessment-to-your-course-product.md) - \[Add questions to an Assessment\](https://help.kajabi.com/articles/contacts/create-manage-and-share-assessments/how-to-add-questions-to-your-assessment.md) - \[Duplicate an Assessment\](https://help.kajabi.com/articles/contacts/create-manage-and-share-assessments/how-to-duplicate-your-assessment.md) - \[Share an Assessment\](https://help.kajabi.com/articles/contacts/create-manage-and-share-assessments/how-to-share-an-assessment.md) - \[Send Assessment results to Google Sheets\](https://help.kajabi.com/articles/contacts/create-manage-and-share-assessments/send-assessment-results-to-google-sheets.md) - \[View and grade Assessment results\](https://help.kajabi.com/articles/contacts/create-manage-and-share-assessments/view-and-grade-assessment-results.md) - \[Compare Quizzes and Assessments\](https://help.kajabi.com/articles/contacts/create-manage-and-share-assessments/what-is-the-difference-between-quizzes-and-assessments.md) - \[Apply filters to the Contacts tab\](https://help.kajabi.com/articles/contacts/manage-your-contacts/apply-filters-to-your-contacts-tab.md) - \[Export product purchase history by customer\](https://help.kajabi.com/articles/contacts/manage-your-contacts/can-i-export-a-history-of-all-products-bought-by-customer-and-date.md) - \[Export registrations for trainings and webinars\](https://help.kajabi.com/articles/contacts/manage-your-contacts/can-i-export-registrations-for-in-person-trainings-and-webinars-andor-sold-digital-courses-including-product-details-xlsx-or-json.md) - \[Resubscribe an accidentally unsubscribed contact\](https://help.kajabi.com/articles/contacts/manage-your-contacts/can-i-resubscribe-a-contact-if-i-accidentally-unsubscribe-them.md) - \[Link multiple learners to one customer account\](https://help.kajabi.com/articles/contacts/manage-your-contacts/can-multiple-learners-be-linked-to-one-customer-account.md) - \[Use Contact Preview\](https://help.kajabi.com/articles/contacts/manage-your-contacts/contact-preview-overview.md) - \[Contact search improvements\](https://help.kajabi.com/articles/contacts/manage-your-contacts/contact-search-improvements.md) - \[Understand contact usage limits\](https://help.kajabi.com/articles/contacts/manage-your-contacts/contact-usage-limits.md) - \[Explore the Contacts tab\](https://help.kajabi.com/articles/contacts/manage-your-contacts/contacts-tab-overview.md) - \[Create a custom affiliate signup page\](https://help.kajabi.com/articles/contacts/manage-your-contacts/create-a-custom-affiliate-signup-page.md) - \[Update customer settings\](https://help.kajabi.com/articles/contacts/manage-your-contacts/customer-update-of-customer-settings.md) - \[Contacts tab filters\](https://help.kajabi.com/articles/contacts/manage-your-contacts/defining-contacts-tab-filters.md) - \[Understand comment retention after revoking access\](https://help.kajabi.com/articles/contacts/manage-your-contacts/do-comments-in-a-product-remain-for-customers-that-have-their-offer-access-revoked.md) - \[Understand single sign-on (SSO) support\](https://help.kajabi.com/articles/contacts/manage-your-contacts/does-the-system-use-single-sign-on-sso.md) - \[Email and contact list enhancement FAQs\](https://help.kajabi.com/articles/contacts/manage-your-contacts/email-contact-list-enhancement-faqs.md) - \[Enable and disable subscription self-cancellations\](https://help.kajabi.com/articles/contacts/manage-your-contacts/enable-and-disable-customer-subscription-self-cancelations.md) - \[Format a CSV for contact imports\](https://help.kajabi.com/articles/contacts/manage-your-contacts/format-a-csv-for-contact-imports.md) - \[Hide contacts\](https://help.kajabi.com/articles/contacts/manage-your-contacts/hiding-your-contacts.md) - \[Maintain a healthy mailing list with auto unsubscribe\](https://help.kajabi.com/articles/contacts/manage-your-contacts/how-auto-unsubscribe-helps-you-maintain-a-healthy-mailing-list.md) - \[Understand Kajabi login reminders for customers\](https://help.kajabi.com/articles/contacts/manage-your-contacts/how-kajabi-reminds-your-new-customers-to-log-in.md) - \[Maintain a healthy mailing list with reCAPTCHA\](https://help.kajabi.com/articles/contacts/manage-your-contacts/how-recaptcha-helps-you-maintain-a-healthy-mailing-list.md) - \[Add a note to a contact profile\](https://help.kajabi.com/articles/contacts/manage-your-contacts/how-to-add-a-note-to-a-contact-profile.md) - \[Cancel a customer's subscription\](https://help.kajabi.com/articles/contacts/manage-your-contacts/how-to-cancel-your-customers-subscription.md) - \[Change a customer's start date\](https://help.kajabi.com/articles/contacts/manage-your-contacts/how-to-change-a-customers-start-date.md) - \[Collect additional information from existing contacts\](https://help.kajabi.com/articles/contacts/manage-your-contacts/how-to-collect-additional-information-from-existing-contacts.md) - \[Define customer activity\](https://help.kajabi.com/articles/contacts/manage-your-contacts/how-to-define-customer-activity.md) - \[Delete a contact\](https://help.kajabi.com/articles/contacts/manage-your-contacts/how-to-delete-a-contact.md) - \[Edit contact information\](https://help.kajabi.com/articles/contacts/manage-your-contacts/how-to-edit-your-contacts-information.md) - \[Export contacts\](https://help.kajabi.com/articles/contacts/manage-your-contacts/how-to-export-your-contacts.md) - \[Import contacts into Kajabi\](https://help.kajabi.com/articles/contacts/manage-your-contacts/how-to-import-contacts-into-kajabi.md) - \[Manage contact profiles\](https://help.kajabi.com/articles/contacts/manage-your-contacts/how-to-manage-your-contacts-profiles.md) - \[Manually add a customer to a site\](https://help.kajabi.com/articles/contacts/manage-your-contacts/how-to-manually-add-a-new-customer-to-your-site.md) - \[Merge contacts\](https://help.kajabi.com/articles/contacts/manage-your-contacts/how-to-merge-contacts.md) - \[Re-engage inactive subscribers\](https://help.kajabi.com/articles/contacts/manage-your-contacts/how-to-re-engage-inactive-subscribers.md) - \[Reset a customer's password\](https://help.kajabi.com/articles/contacts/manage-your-contacts/how-to-reset-your-customers-password.md) - \[Troubleshoot "We could not deliver email" message\](https://help.kajabi.com/articles/contacts/manage-your-contacts/how-to-troubleshoot-we-could-not-deliver-email-message-for-your-customers.md) - \[Unsubscribe a contact from marketing emails\](https://help.kajabi.com/articles/contacts/manage-your-contacts/how-to-unsubscribe-a-contact-from-marketing-emails.md) - \[Use Google Sheets to combine first and last name\](https://help.kajabi.com/articles/contacts/manage-your-contacts/how-to-use-google-sheets-to-combine-first-and-last-name.md) - \[Manage customer billing and payment methods\](https://help.kajabi.com/articles/contacts/manage-your-contacts/how-your-customers-can-manage-their-billing-and-payment-methods.md) - \[Customer update of email preferences\](https://help.kajabi.com/articles/contacts/manage-your-contacts/how-your-customers-can-update-their-email-preferences.md) - \[Pause a customer's subscription or payment plan\](https://help.kajabi.com/articles/contacts/manage-your-contacts/pause-your-customers-subscription-or-payment-plan.md) - \[Perform bulk actions in the Contacts tab\](https://help.kajabi.com/articles/contacts/manage-your-contacts/perform-bulk-actions-in-the-contacts-tab.md) - \[Purchase information page overview\](https://help.kajabi.com/articles/contacts/manage-your-contacts/purchase-information-page-overview.md) - \[Refund customers\](https://help.kajabi.com/articles/contacts/manage-your-contacts/refund-your-customers.md) - \[Revoke Product access from a customer\](https://help.kajabi.com/articles/contacts/manage-your-contacts/revoke-product-access-from-a-customer.md) - \[Segment contacts\](https://help.kajabi.com/articles/contacts/manage-your-contacts/segment-your-contacts.md) - \[Tags overview\](https://help.kajabi.com/articles/contacts/manage-your-contacts/tags-overview.md) - \[Transaction details page overview\](https://help.kajabi.com/articles/contacts/manage-your-contacts/transaction-details-page-overview.md) - \[Preview the customer experience\](https://help.kajabi.com/articles/contacts/manage-your-contacts/what-do-my-customers-see.md) - \[Understand subscription status\](https://help.kajabi.com/articles/contacts/manage-your-contacts/what-does-the-subscription-status-mean.md) - \[Understand Gravatar for contact avatars\](https://help.kajabi.com/articles/contacts/manage-your-contacts/what-is-gravatar.md) - \[Distinguish between customers, contacts, and subscribers\](https://help.kajabi.com/articles/contacts/manage-your-contacts/what-is-the-difference-between-a-customer-contact-and-a-subscriber.md) - \[Distinguish between Insights and Analytics\](https://help.kajabi.com/articles/contacts/manage-your-contacts/what-is-the-difference-between-insights-and-analytics.md) - \[Distinguish between revoking an Offer and canceling payments\](https://help.kajabi.com/articles/contacts/manage-your-contacts/what-is-the-difference-between-revoking-an-offer-and-payment-cancelations.md) - \[Troubleshoot customer login issues\](https://help.kajabi.com/articles/contacts/manage-your-contacts/what-to-do-if-your-customers-cant-log-in.md) - \[Fix missing contact names in the Contacts tab\](https://help.kajabi.com/articles/contacts/manage-your-contacts/why-are-my-contact-names-not-displayed-in-the-contacts-tab.md) - \[Troubleshoot missing Customer Welcome Emails\](https://help.kajabi.com/articles/contacts/manage-your-contacts/why-didnt-my-new-customer-receive-an-email-containing-their-login-information.md) - \[Understand customer lifetime access to Products\](https://help.kajabi.com/articles/contacts/manage-your-contacts/will-my-customers-have-lifetime-access-to-my-products.md) - \[Foundations: Start here\](https://help.kajabi.com/articles/get-started/foundations/foundations-start-here.md) - \[Step 1: Validate an idea\](https://help.kajabi.com/articles/get-started/foundations/step-1-validate-your-idea.md) - \[Step 2: Customize global Branding Settings\](https://help.kajabi.com/articles/get-started/foundations/step-2-customize-your-global-branding-settings.md) - \[Step 3: Add instructor details\](https://help.kajabi.com/articles/get-started/foundations/step-3-add-your-instructor-details.md) - \[Step 4: Build a waitlist\](https://help.kajabi.com/articles/get-started/foundations/step-4-build-a-waitlist.md) - \[Step 5: Connect Kajabi Payments\](https://help.kajabi.com/articles/get-started/foundations/step-5-connect-payment-integrations.md) - \[Step 6: Create a product\](https://help.kajabi.com/articles/get-started/foundations/step-6-create-a-product.md) - \[Step 7: Price a product\](https://help.kajabi.com/articles/get-started/foundations/step-7-price-your-product.md) - \[Step 8: Design a website\](https://help.kajabi.com/articles/get-started/foundations/step-8-design-your-website.md) - \[Step 9: Test the journey\](https://help.kajabi.com/articles/get-started/foundations/step-9-test-the-journey.md) - \[Add Tags with Automations\](https://help.kajabi.com/articles/marketing/automations/add-tags-with-automations.md) - \[Automations overview\](https://help.kajabi.com/articles/marketing/automations/automations-overview.md) - \[Basic vs. Advanced Automations\](https://help.kajabi.com/articles/marketing/automations/basic-vs-advanced-automations.md) - \[Send a Certificate of Completion with Automations\](https://help.kajabi.com/articles/marketing/automations/how-to-send-a-certificate-of-completion-with-automations.md) - \[Use a Wait Node with Automations\](https://help.kajabi.com/articles/marketing/automations/how-to-use-a-wait-node-with-automations.md) - \[Use Automation triggers, flows, and branches\](https://help.kajabi.com/articles/marketing/automations/how-to-use-automation-triggers-flows-and-branches.md) - \[Remove Automations\](https://help.kajabi.com/articles/marketing/automations/remove-automations.md) - \[Understand Automation components\](https://help.kajabi.com/articles/marketing/automations/understanding-automation-components.md) - \[Upgrade and downgrade Offers with Automations\](https://help.kajabi.com/articles/marketing/automations/upgrading-downgrading-offers-with-automations.md) - \[Use search and filter features with Automations\](https://help.kajabi.com/articles/marketing/automations/using-the-enhanced-search-filter-features-with-automations.md) - \[Explore the upgraded Automations experience\](https://help.kajabi.com/articles/marketing/automations/whats-new-with-kajabi-automations.md) - \[Creator Studio\](https://help.kajabi.com/articles/marketing/creator-studio/creator-studio.md) - \[Creator Studio permissions\](https://help.kajabi.com/articles/marketing/creator-studio/creator-studio-permissions.md) - \[Build Creator Studio clips\](https://help.kajabi.com/articles/marketing/creator-studio/how-to-build-your-creator-studio-clips.md) - \[Customize Creator Studio clips\](https://help.kajabi.com/articles/marketing/creator-studio/how-to-customize-your-creator-studio-clips.md) - \[Delete Creator Studio projects and clips\](https://help.kajabi.com/articles/marketing/creator-studio/how-to-delete-creator-studio-projects-clips.md) - \[Download transcripts and subtitles with Creator Studio\](https://help.kajabi.com/articles/marketing/creator-studio/how-to-download-transcript-and-subtitles-with-creator-studio.md) - \[Manage Creator Studio projects\](https://help.kajabi.com/articles/marketing/creator-studio/how-to-manage-your-creator-studio-projects.md) - \[Share Creator Studio clips to Facebook\](https://help.kajabi.com/articles/marketing/creator-studio/how-to-share-your-creator-studio-clips-to-facebook-from-kajabi.md) - \[Share Creator Studio content\](https://help.kajabi.com/articles/marketing/creator-studio/sharing-your-creator-studio-content.md) - \[Troubleshoot Creator Studio clips\](https://help.kajabi.com/articles/marketing/creator-studio/troubleshooting-your-creator-studio-clips.md) - \[Optimize emails for mobile devices\](https://help.kajabi.com/articles/marketing/email-campaigns/a-lot-of-my-email-recipients-read-my-emails-on-mobile-devices-can-kajabi-help-me-provide-a-great-experience-to-those-folks.md) - \[Add downloadable files to emails\](https://help.kajabi.com/articles/marketing/email-campaigns/add-downloadable-files-to-emails.md) - \[Follow best practices for email subject lines\](https://help.kajabi.com/articles/marketing/email-campaigns/best-practices-for-email-subject-lines.md) - \[Grow and maintain engaged contact lists\](https://help.kajabi.com/articles/marketing/email-campaigns/best-practices-for-growing-and-maintaining-your-contact-lists.md) - \[Add an avatar or logo to Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/can-i-add-an-avatarlogo-to-my-email-campaigns.md) - \[Link videos in emails\](https://help.kajabi.com/articles/marketing/email-campaigns/can-i-add-live-videos-that-play-in-my-emails.md) - \[Change the language for email footer elements\](https://help.kajabi.com/articles/marketing/email-campaigns/can-i-change-the-language-for-the-view-in-browser-button-and-address-in-the-footer-of-my-email.md) - \[Edit an email after sending\](https://help.kajabi.com/articles/marketing/email-campaigns/can-i-edit-an-email-after-it-has-been-sent.md) - \[Maximize the text box when editing\](https://help.kajabi.com/articles/marketing/email-campaigns/can-i-make-the-text-box-larger-when-editing.md) - \[Turn off the View in Web Browser feature\](https://help.kajabi.com/articles/marketing/email-campaigns/can-i-turn-off-the-view-in-web-browser-feature.md) - \[Use custom fonts in emails\](https://help.kajabi.com/articles/marketing/email-campaigns/can-i-use-custom-fonts-in-my-emails.md) - \[Classic Email Editor vs Visual Email Editor\](https://help.kajabi.com/articles/marketing/email-campaigns/classic-email-editor-vs-visual-email-editor.md) - \[Connect a custom email domain\](https://help.kajabi.com/articles/marketing/email-campaigns/connecting-a-custom-email-domain.md) - \[Connect a custom email domain with Wix\](https://help.kajabi.com/articles/marketing/email-campaigns/connecting-a-custom-email-domain-with-wix.md) - \[Create an Email Broadcast\](https://help.kajabi.com/articles/marketing/email-campaigns/create-an-email-broadcast.md) - \[Create an Email Sequence\](https://help.kajabi.com/articles/marketing/email-campaigns/create-an-email-sequence.md) - \[Understand email deliverability\](https://help.kajabi.com/articles/marketing/email-campaigns/demystifying-email-deliverability.md) - \[Edit an Email Broadcast's scheduled date and time\](https://help.kajabi.com/articles/marketing/email-campaigns/edit-an-email-broadcasts-scheduled-date-and-time.md) - \[Email A/B Test distribution\](https://help.kajabi.com/articles/marketing/email-campaigns/email-ab-test-distribution.md) - \[Email A/B Test duration\](https://help.kajabi.com/articles/marketing/email-campaigns/email-ab-test-duration.md) - \[Email A/B testing best practices\](https://help.kajabi.com/articles/marketing/email-campaigns/email-ab-testing-best-practices.md) - \[Email A/B testing overview\](https://help.kajabi.com/articles/marketing/email-campaigns/email-ab-testing-overview.md) - \[Email Campaigns overview\](https://help.kajabi.com/articles/marketing/email-campaigns/email-campaigns-overview.md) - \[Email Metrics overview\](https://help.kajabi.com/articles/marketing/email-campaigns/email-metrics-overview.md) - \[Email Visual Editor overview\](https://help.kajabi.com/articles/marketing/email-campaigns/email-visual-editor-overview.md) - \[Email Visual Editor templates\](https://help.kajabi.com/articles/marketing/email-campaigns/email-visual-editor-templates.md) - \[Display a logo in all Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-do-i-make-my-logo-appear-in-all-of-my-email-campaigns.md) - \[Manage blocked emails from blacklisting or AV software\](https://help.kajabi.com/articles/marketing/email-campaigns/how-does-kajabi-manage-blocked-emails-due-to-blacklisting-or-av-software.md) - \[Email Sequence scheduling limits\](https://help.kajabi.com/articles/marketing/email-campaigns/how-far-in-advance-can-emails-in-an-email-sequence-be-scheduled.md) - \[Comply with privacy regulations using Kajabi\](https://help.kajabi.com/articles/marketing/email-campaigns/how-kajabi-helps-you-with-privacy-regulations.md) - \[Add a GIF to an Email Campaign with EZ GIF\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-add-a-gif-to-your-email-campaign-with-ez-gif.md) - \[Add a Video section in Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-add-a-video-section-in-email-campaigns.md) - \[Add and customize a Countdown Timer in Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-add-and-customize-a-countdown-timer-in-email-campaigns.md) - \[Add and customize a Divider section in Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-add-and-customize-a-divider-section-in-email-campaigns.md) - \[Add and customize a Logo image in Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-add-and-customize-a-logo-image-in-email-campaigns.md) - \[Add and customize a Text section in Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-add-and-customize-a-text-section-in-email-campaigns.md) - \[Add and customize Announcements in Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-add-and-customize-announcements-in-email-campaigns.md) - \[Add and customize Social Icons in Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-add-and-customize-social-icons-in-email-campaigns.md) - \[Add and customize a Button in Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-add-and-customize-your-button-in-email-campaigns.md) - \[Add and customize an Image and Image section in Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-add-and-customize-your-image-and-image-section-in-email-campaigns.md) - \[Add and customize an Image and Text section in Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-add-and-customize-your-image-and-text-section-in-email-campaigns.md) - \[Add and customize images in Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-add-and-customize-your-image-in-email-campaigns.md) - \[Add and customize a text and text section in Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-add-and-customize-your-text-and-text-section-in-email-campaigns.md) - \[Add custom HTML to emails\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-add-custom-html-to-your-emails.md) - \[Add emojis to emails\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-add-emojis-to-emails.md) - \[Connect a custom email domain with Bluehost\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-connect-a-custom-email-domain-with-bluehost.md) - \[Connect a custom email domain with Cloudflare\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-connect-a-custom-email-domain-with-cloudflare.md) - \[Connect a custom email domain with GoDaddy\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-connect-a-custom-email-domain-with-godaddy.md) - \[Connect a custom email domain with Namecheap\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-connect-a-custom-email-domain-with-namecheap.md) - \[Connect a custom email domain with SiteGround\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-connect-a-custom-email-domain-with-siteground.md) - \[Convert Email Sequence emails from Classic to Visual Editor\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-convert-email-sequence-emails-from-classic-to-the-new-visual-editor.md) - \[Create and use Liquid Objects in email marketing\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-create-and-use-liquid-objects-in-email-marketing.md) - \[Create custom email templates\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-create-custom-email-templates.md) - \[Customize typography in Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-customize-the-typography-in-email-campaigns.md) - \[Customize when Email Campaigns are sent\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-customize-when-email-campaigns-are-sent.md) - \[Customize the color scheme in Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-customize-your-color-scheme-in-email-campaigns.md) - \[Customize marketing settings\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-customize-your-marketing-settings.md) - \[Customize the mobile and desktop layout in Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-customize-your-mobile-and-desktop-layout-in-email-campaigns.md) - \[Delete an email from an Email Sequence\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-delete-an-email-from-an-email-sequence.md) - \[Delete bounced email addresses\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-delete-bounced-email-addresses.md) - \[Disable an Email Sequence\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-disable-an-email-sequence.md) - \[Edit the section background in Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-edit-the-section-background-in-email-campaigns.md) - \[Edit Email Sequence settings\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-edit-your-email-sequence-settings.md) - \[Edit Preview Text for your emails\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-edit-your-preview-text.md) - \[Hide the view in web browser link\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-hide-the-view-in-web-browser-link.md) - \[Link an image to a page in an Email Sequence\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-link-your-image-to-a-page-in-an-email-sequence.md) - \[Manage and edit existing Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-manage-and-edit-existing-email-campaigns.md) - \[Optimize images in Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-optimize-images-in-your-email-campaigns.md) - \[Optimize font size in Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-optimize-your-font-size-in-email-campaigns.md) - \[Optimize the Video section in Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-optimize-your-video-section-in-email-campaigns.md) - \[Organize content with folders\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-organize-your-content-with-folders.md) - \[Personalize Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-personalize-your-email-campaigns.md) - \[Rearrange a section in Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-rearrange-a-section-in-email-campaigns.md) - \[Remove a subscriber from an Email Sequence\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-remove-a-subscriber-from-an-email-sequence.md) - \[Remove text formatting with the Clear Formatting button\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-remove-text-formatting-with-the-clear-formatting-button.md) - \[Remove a logo from Email Campaigns\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-remove-your-logo-from-your-email-campaigns.md) - \[Resend Email Broadcasts to unopened contacts\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-resend-email-broadcasts-to-unopened-contacts.md) - \[Send an email to a single contact\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-send-an-email-to-a-single-contact.md) - \[Set up an automation using a link in an email\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-set-up-an-automation-using-a-link-in-an-email.md) - \[Subscribe contacts to an Email Sequence after completing a sequence\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-subscribe-contacts-to-a-new-email-sequence-after-completing-a-sequence.md) - \[Subscribe contacts to an Email Sequence\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-subscribe-contacts-to-an-email-sequence.md) - \[Test send emails\](https://help.kajabi.com/articles/marketing/email-campaigns/how-to-test-send-your-emails.md) - \[Understand Email Sequence change impacts\](https://help.kajabi.com/articles/marketing/email-campaigns/how-will-changes-to-my-email-sequence-impact-my-subscribers.md) - \[Convert classic Email Broadcasts to the Visual Editor\](https://help.kajabi.com/articles/marketing/email-campaigns/if-i-have-email-broadcasts-created-with-the-classic-email-editor-can-i-convert-them-to-the-new-visual-editor.md) - \[Missing editor section types or features\](https://help.kajabi.com/articles/marketing/email-campaigns/im-not-seeing-some-of-the-new-editor-section-types-or-features-am-i-missing-something.md) - \[Template text that cannot be changed\](https://help.kajabi.com/articles/marketing/email-campaigns/im-using-one-of-the-templates-but-i-cant-change-some-of-the-text-because-its-part-of-an-image-is-that-right.md) - \[Lightning Broadcast FAQs\](https://help.kajabi.com/articles/marketing/email-campaigns/lightning-broadcast-faqs.md) - \[Manage Email marketing categories\](https://help.kajabi.com/articles/marketing/email-campaigns/manage-email-marketing-categories.md) - \[Improve sender reputation\](https://help.kajabi.com/articles/marketing/email-campaigns/sender-reputation-guide.md) - \[Avoid spam traps\](https://help.kajabi.com/articles/marketing/email-campaigns/spam-traps-what-are-they-and-how-to-avoid-them.md) - \[Understand the Gmail Promotions tab\](https://help.kajabi.com/articles/marketing/email-campaigns/understanding-the-gmail-promotions-tab.md) - \[Marketing and transactional emails\](https://help.kajabi.com/articles/marketing/email-campaigns/what-are-marketing-and-transactional-emails.md) - \[Inactive and active status in an Email Sequence\](https://help.kajabi.com/articles/marketing/email-campaigns/what-does-the-inactive-and-active-status-in-an-email-sequence-refer-to.md) - \[What is CAN-SPAM?\](https://help.kajabi.com/articles/marketing/email-campaigns/what-is-can-spam.md) - \[macOS Monterey and iOS 15 email privacy update\](https://help.kajabi.com/articles/marketing/email-campaigns/what-you-need-to-know-about-the-monterey-os-12-and-apple-ios-15-email-privacy-update.md) - \[Email Sequence email templates\](https://help.kajabi.com/articles/marketing/email-campaigns/whats-new-with-email-sequences-email-templates.md) - \[Troubleshoot emails after connecting a custom domain\](https://help.kajabi.com/articles/marketing/email-campaigns/why-are-my-emails-not-sending-or-receiving-after-i-connect-my-custom-domain.md) - \[Resolve the "be careful with this message" warning\](https://help.kajabi.com/articles/marketing/email-campaigns/why-do-my-emails-have-a-be-careful-with-this-message-warning.md) - \[Troubleshoot emails not reaching all contacts\](https://help.kajabi.com/articles/marketing/email-campaigns/why-do-my-emails-send-to-some-contacts-and-not-all.md) - \[Fix Email Broadcast display issues in Outlook\](https://help.kajabi.com/articles/marketing/email-campaigns/why-does-my-email-broadcast-look-bad-in-outlook.md) - \[Resolve Gmail email clipping\](https://help.kajabi.com/articles/marketing/email-campaigns/why-is-gmail-clipping-my-email.md) - \[Fix broken View in Browser and unsubscribe links\](https://help.kajabi.com/articles/marketing/email-campaigns/why-is-the-view-in-browser-and-unsubscribe-link-in-my-email-campaign-not-working.md) - \[Events overview\](https://help.kajabi.com/articles/marketing/events/event-overview.md) - \[Create an Event\](https://help.kajabi.com/articles/marketing/events/how-to-create-an-event.md) - \[Create an Offer for an Event\](https://help.kajabi.com/articles/marketing/events/how-to-create-an-offer-for-your-event.md) - \[Create time slots for an Event\](https://help.kajabi.com/articles/marketing/events/how-to-create-time-slots-for-an-event.md) - \[Register people to an Event\](https://help.kajabi.com/articles/marketing/events/how-to-register-people-to-your-event.md) - \[Sell access to a webinar\](https://help.kajabi.com/articles/marketing/events/how-to-sell-access-to-a-webinar.md) - \[Customize double opt-in confirmation email and landing page\](https://help.kajabi.com/articles/marketing/forms/can-i-customize-my-double-opt-in-confirmation-email-and-landing-page.md) - \[Create and build a Form\](https://help.kajabi.com/articles/marketing/forms/create-and-build-your-form.md) - \[Embed a Kajabi Form on an external webpage\](https://help.kajabi.com/articles/marketing/forms/embed-a-kajabi-form-on-an-external-webpage.md) - \[Change a Form title\](https://help.kajabi.com/articles/marketing/forms/how-do-i-change-my-form-title-from-join-the-newsletter.md) - \[Add and edit fields on a Form\](https://help.kajabi.com/articles/marketing/forms/how-to-add-and-edit-fields-on-a-form.md) - \[Autofill Forms by passing submission data to the thank you page\](https://help.kajabi.com/articles/marketing/forms/how-to-autofill-forms-by-passing-submission-data-to-the-thank-you-page.md) - \[Export information from a Form\](https://help.kajabi.com/articles/marketing/forms/how-to-export-information-from-a-form.md) - \[Fix white or invisible text on a Form\](https://help.kajabi.com/articles/marketing/forms/how-to-fix-white-or-invisible-text-on-your-form.md) - \[Grant access to an Offer after a Form submission\](https://help.kajabi.com/articles/marketing/forms/how-to-grant-access-to-an-offer-after-a-form-submission.md) - \[Redirect Form submitters to a custom thank you page\](https://help.kajabi.com/articles/marketing/forms/how-to-redirect-your-form-submitters-to-a-custom-thank-you-page.md) - \[Remove custom Form fields\](https://help.kajabi.com/articles/marketing/forms/how-to-remove-custom-form-fields.md) - \[Send email sequences based on Form answers\](https://help.kajabi.com/articles/marketing/forms/how-to-send-email-sequences-based-on-form-answers.md) - \[Set up a Form with double opt-in\](https://help.kajabi.com/articles/marketing/forms/how-to-set-up-a-form-with-double-opt-in.md) - \[Trigger Automations based on Form responses\](https://help.kajabi.com/articles/marketing/forms/how-to-trigger-automations-in-a-form-based-on-the-submitters-response.md) - \[Use an opt-in to allow access to a video\](https://help.kajabi.com/articles/marketing/forms/how-to-use-an-opt-in-to-allow-access-to-a-video.md) - \[Use Automations in Forms\](https://help.kajabi.com/articles/marketing/forms/how-to-use-automations-in-forms.md) - \[Use After Submission settings in Forms\](https://help.kajabi.com/articles/marketing/forms/how-to-use-the-after-submission-settings-in-forms.md) - \[View Form submissions\](https://help.kajabi.com/articles/marketing/forms/how-to-view-form-submissions.md) - \[What happens when a Form is deleted\](https://help.kajabi.com/articles/marketing/forms/what-happens-when-a-form-is-deleted.md) - \[Maximum Form fields\](https://help.kajabi.com/articles/marketing/forms/what-is-the-maximum-amount-of-fields-i-can-include-on-a-form.md) - \[Duplicate a Funnel\](https://help.kajabi.com/articles/marketing/funnels/duplicate-a-funnel.md) - \[Funnel templates\](https://help.kajabi.com/articles/marketing/funnels/funnel-templates.md) - \[Funnels overview\](https://help.kajabi.com/articles/marketing/funnels/funnels-in-kajabi.md) - \[Add a chat box to a live webinar Funnel\](https://help.kajabi.com/articles/marketing/funnels/how-to-add-a-chat-box-to-a-live-webinar-funnel.md) - \[Add a page to a Funnel\](https://help.kajabi.com/articles/marketing/funnels/how-to-add-a-page-to-your-funnel.md) - \[Add emails to a Funnel\](https://help.kajabi.com/articles/marketing/funnels/how-to-add-emails-to-a-funnel.md) - \[Attach multiple Offers to a Funnel\](https://help.kajabi.com/articles/marketing/funnels/how-to-attach-multiple-offers-to-a-funnel.md) - \[Customize a Funnel page\](https://help.kajabi.com/articles/marketing/funnels/how-to-customize-a-funnel-page.md) - \[Delete a Funnel\](https://help.kajabi.com/articles/marketing/funnels/how-to-delete-a-funnel.md) - \[Generate a Funnel\](https://help.kajabi.com/articles/marketing/funnels/how-to-generate-a-funnel.md) - \[Reorder pages in a Funnel\](https://help.kajabi.com/articles/marketing/funnels/how-to-reorder-pages-in-a-funnel.md) - \[Replace an Event in an existing Funnel\](https://help.kajabi.com/articles/marketing/funnels/how-to-replace-an-event-in-an-existing-funnel.md) - \[Replace the PDF file in a Freebie Funnel\](https://help.kajabi.com/articles/marketing/funnels/how-to-replace-the-pdf-file-in-a-freebie-funnel.md) - \[Set up a live evergreen webinar\](https://help.kajabi.com/articles/marketing/funnels/how-to-set-up-a-live-evergreen-webinar.md) - \[Set up a pre-recorded evergreen webinar with the Webinar Legacy Funnel\](https://help.kajabi.com/articles/marketing/funnels/how-to-set-up-a-pre-recorded-evergreen-webinar-with-the-webinar-legacy-funnel.md) - \[Set up a Zoom Webinar Funnel\](https://help.kajabi.com/articles/marketing/funnels/how-to-set-up-a-zoom-webinar-funnel.md) - \[Test a Funnel\](https://help.kajabi.com/articles/marketing/funnels/how-to-test-your-funnel.md) - \[Use the Funnel Checklist\](https://help.kajabi.com/articles/marketing/funnels/how-to-use-the-funnel-checklist.md) - \[Use YouTube Live in a webinar Funnel\](https://help.kajabi.com/articles/marketing/funnels/how-to-use-youtube-live-in-a-webinar-funnel.md) - \[View Forms submitted in a Funnel\](https://help.kajabi.com/articles/marketing/funnels/how-to-view-forms-submitted-in-a-funnel.md) - \[View page and email stats in Funnels\](https://help.kajabi.com/articles/marketing/funnels/how-to-view-page-and-email-stats-in-funnels.md) - \[View video stats in a Funnel\](https://help.kajabi.com/articles/marketing/funnels/how-to-view-video-stats-in-a-funnel.md) - \[Share a Funnel\](https://help.kajabi.com/articles/marketing/funnels/share-your-funnel.md) - \[Funnel updates\](https://help.kajabi.com/articles/marketing/funnels/whats-new-with-funnels.md) - \[Use Universal Inbox and Comment-to-DM\](https://help.kajabi.com/articles/marketing/universal-inbox-comment-to-dm/universal-inbox-comment-to-dm.md) - \[Media Library overview\](https://help.kajabi.com/articles/media-library/media-library-overview.md) - \[Access Community from a Branded App\](https://help.kajabi.com/articles/mobile-apps/branded-app/accessing-your-community-from-your-branded-app.md) - \[Additional steps to change Google Cloud IAP Policy\](https://help.kajabi.com/articles/mobile-apps/branded-app/additional-steps-to-change-google-cloud-iap-policy.md) - \[Additional verification for the Google Play Console\](https://help.kajabi.com/articles/mobile-apps/branded-app/additional-verification-for-your-google-play-console.md) - \[Android app transfer process\](https://help.kajabi.com/articles/mobile-apps/branded-app/android-app-transfer-process.md) - \[Answer Google's closed beta questionnaire\](https://help.kajabi.com/articles/mobile-apps/branded-app/answer-googles-closed-beta-questionnaire.md) - \[Apply for Apple and Google's 15% commission programs\](https://help.kajabi.com/articles/mobile-apps/branded-app/apply-for-apple-and-googles-15-commission-programs-for-your-branded-mobile-app.md) - \[Best practices for launching a Branded App\](https://help.kajabi.com/articles/mobile-apps/branded-app/best-practices-for-launching-your-branded-app.md) - \[Branded Mobile App naming guidelines\](https://help.kajabi.com/articles/mobile-apps/branded-app/branded-mobile-app-naming-guidelines.md) - \[Branded Mobile App release notes\](https://help.kajabi.com/articles/mobile-apps/branded-app/branded-mobile-app-release-notes.md) - \[Branded Mobile App resources\](https://help.kajabi.com/articles/mobile-apps/branded-app/branded-mobile-app-resources.md) - \[Enter trader status and contact info in App Store Connect\](https://help.kajabi.com/articles/mobile-apps/branded-app/entering-your-trader-status-and-contact-info-in-app-store-connect.md) - \[Examples of good and bad Branded Mobile App logos\](https://help.kajabi.com/articles/mobile-apps/branded-app/examples-of-good-and-bad-branded-mobile-app-logos.md) - \[Google photo and video permissions declaration instructions\](https://help.kajabi.com/articles/mobile-apps/branded-app/google-photo-and-video-permissions-declaration-instructions.md) - \[Get started creating a Branded App\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-do-i-get-started-creating-my-own-branded-app.md) - \[Accept the closed testing invite and install the app\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-accept-the-closed-testing-invite-to-download-and-install-the-app.md) - \[Add an onboarding carousel to a Branded App\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-add-an-onboarding-carousel-to-your-branded-app.md) - \[Add app reviewer notes for Apple\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-add-app-reviewer-notes-for-apple.md) - \[Add custom links to a Branded App\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-add-custom-links-to-your-branded-app.md) - \[Add external purchase links to a Branded App\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-add-external-purchase-links-to-your-branded-app.md) - \[Add Kajabi as an admin to Google Play Console and Google Cloud Console\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-add-kajabi-as-an-admin-to-your-google-play-console-and-project-owner-on-google-cloud-console.md) - \[Complete the iOS app transfer process\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-complete-the-ios-app-transfer-process.md) - \[Create a Branded Mobile App icon\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-create-a-branded-mobile-app-icon.md) - \[Create a Google API key for a Branded Mobile App\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-create-a-google-api-key-for-the-branded-mobile-app-intake-process.md) - \[Create a Google Developer account\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-create-a-google-developer-account.md) - \[Create an Apple Developer account and join the Apple Developer Program\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-create-an-apple-developer-account-and-join-the-apple-developer-program.md) - \[Create App Offers for a Branded App\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-create-app-offers-for-your-branded-app.md) - \[Create Branded App push notifications\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-create-branded-app-push-notifications.md) - \[Create custom screens for a Branded Mobile App\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-create-custom-screens-for-your-branded-mobile-app.md) - \[Create a first paid Apple App Offer for approval\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-create-your-first-paid-apple-app-offer-for-approval.md) - \[Customize widgets on Branded App screens\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-customize-widgets-on-your-branded-app-screens.md) - \[Customize a Branded App\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-customize-your-branded-app.md) - \[Edit app store listings\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-edit-your-app-store-listings.md) - \[Publish a Branded App to the Apple App Store\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-publish-your-branded-app-to-the-apple-app-store.md) - \[Publish a Branded App to the closed testing track in Google Play Store\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-publish-your-branded-app-to-the-closed-testing-track-in-the-google-play-store.md) - \[Publish a Branded App to the Google Play Store\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-publish-your-branded-app-to-the-google-play-store.md) - \[Redirect users to download an app from the app store\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-redirect-users-to-download-your-app-from-the-app-store.md) - \[Set up a Branded App welcome screen\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-set-up-a-branded-app-welcome-screen-where-new-users-can-create-an-account.md) - \[Set up a merchant account for Google in-app purchases\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-set-up-a-merchant-account-for-google-in-app-purchases.md) - \[Set up banking and tax info with Apple\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-set-up-your-banking-and-tax-info-with-apple.md) - \[Set up a D-U-N-S number for a Branded App\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-set-up-your-d-u-n-s-number-for-your-branded-app.md) - \[Update Branded App brand assets or terms and privacy links\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-update-your-branded-app-brand-assets-or-terms-privacy-links.md) - \[Update a Branded App in the Apple App Store and Google Play Store\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-update-your-branded-app-in-the-apple-app-store-and-google-play-store.md) - \[Update Branded App screenshots\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-update-your-branded-app-screenshots.md) - \[Use the paywall feature in a Branded App\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-use-the-paywall-feature-in-your-branded-appmember-app.md) - \[Use Variants to personalize pages in a Branded App\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-use-variants-to-personalize-pages-in-your-branded-app.md) - \[Verify a Google Developer account\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-verify-your-google-developer-account.md) - \[Verify a website for Google Play Console\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-verify-your-website-for-your-google-play-console.md) - \[Write and update an App Store description for a Branded Mobile App\](https://help.kajabi.com/articles/mobile-apps/branded-app/how-to-write-and-update-your-app-store-description-for-your-branded-mobile-app.md) - \[Kajabi Branded App FAQs\](https://help.kajabi.com/articles/mobile-apps/branded-app/kajabi-branded-app-faqs.md) - \[Kajabi Branded App overview\](https://help.kajabi.com/articles/mobile-apps/branded-app/kajabi-branded-app-overview.md) - \[Kajabi Mobile App vs. Branded Mobile App\](https://help.kajabi.com/articles/mobile-apps/branded-app/kajabi-mobile-app-vs-branded-mobile-app.md) - \[Manage refunds for in-app purchases\](https://help.kajabi.com/articles/mobile-apps/branded-app/managing-refunds-for-in-app-purchases.md) - \[Manual vs. automatic updates in the Branded App\](https://help.kajabi.com/articles/mobile-apps/branded-app/manual-vs-automatic-updates-in-the-branded-app.md) - \[Update the target API level for a Branded App\](https://help.kajabi.com/articles/mobile-apps/branded-app/update-your-target-api-level-for-your-branded-app.md) - \[Use universal links (deep links) in a Branded App\](https://help.kajabi.com/articles/mobile-apps/branded-app/using-universal-links-deep-links-in-your-branded-app.md) - \[Prevent or resolve a Branded App rejection from the App Store or Google Play\](https://help.kajabi.com/articles/mobile-apps/branded-app/what-should-i-do-if-my-branded-app-is-rejected-by-the-app-store-or-google-play.md) - \[Address a Google Play Console termination warning\](https://help.kajabi.com/articles/mobile-apps/branded-app/what-to-do-if-your-google-play-console-warns-that-your-app-is-at-risk-of-being-terminated.md) - \[Select Branded App data privacy options for Apple App Store\](https://help.kajabi.com/articles/mobile-apps/branded-app/what-to-select-for-branded-app-data-privacy-for-apple-app-store.md) - \[Select Branded App data types and data safety for Google Play Store\](https://help.kajabi.com/articles/mobile-apps/branded-app/what-to-select-for-branded-app-data-types-and-data-safety-for-google-play-store.md) - \[Update Kajabi settings for an iOS app transfer\](https://help.kajabi.com/articles/mobile-apps/branded-app/what-to-update-in-kajabi-for-your-ios-app.md) - \[Branded Mobile App community updates\](https://help.kajabi.com/articles/mobile-apps/branded-app/whats-new-with-the-branded-mobile-app.md) - \[Manage push notifications in the Kajabi Mobile App\](https://help.kajabi.com/articles/mobile-apps/kajabi-app/can-users-enable-and-disable-push-notifications-from-the-kajabi-mobile-app.md) - \[Customize the Kajabi Mobile App\](https://help.kajabi.com/articles/mobile-apps/kajabi-app/customizing-the-kajabi-mobile-app.md) - \[Download and log in to the Kajabi Mobile App\](https://help.kajabi.com/articles/mobile-apps/kajabi-app/downloading-logging-in-to-the-kajabi-mobile-app.md) - \[Get started with the Kajabi Mobile App\](https://help.kajabi.com/articles/mobile-apps/kajabi-app/getting-started-with-kajabi-mobile-app.md) - \[Download files on Kajabi Mobile App (iOS)\](https://help.kajabi.com/articles/mobile-apps/kajabi-app/how-to-download-files-on-kajabi-mobile-app-ios.md) - \[Preview the Kajabi Mobile App\](https://help.kajabi.com/articles/mobile-apps/kajabi-app/how-to-preview-the-kajabi-mobile-app.md) - \[Resolve access issues with the Kajabi Mobile App\](https://help.kajabi.com/articles/mobile-apps/kajabi-app/how-to-resolve-access-issues-with-the-kajabi-mobile-app.md) - \[Update the Kajabi Mobile App\](https://help.kajabi.com/articles/mobile-apps/kajabi-app/how-to-update-the-kajabi-mobile-app.md) - \[Troubleshoot Kajabi Mobile App issues\](https://help.kajabi.com/articles/mobile-apps/kajabi-app/troubleshooting-kajabi-mobile-app-issues.md) - \[Use Favorites in the mobile apps\](https://help.kajabi.com/articles/mobile-apps/kajabi-app/use-favorites-in-the-mobile-apps.md) - \[Email address limits in the Kajabi Mobile App\](https://help.kajabi.com/articles/mobile-apps/kajabi-app/what-is-the-limit-to-the-number-of-emails-a-user-can-add-to-the-kajabi-mobile-app.md) - \[Explore Kajabi Mobile App features\](https://help.kajabi.com/articles/mobile-apps/kajabi-app/whats-new-with-the-kajabi-mobile-app.md) - \[Add a video to a lesson with the Creator app\](https://help.kajabi.com/articles/mobile-apps/kajabi-creator-app/how-to-add-a-video-to-a-lesson-with-the-kajabi-creator-app.md) - \[Explore the Kajabi Creator mobile app\](https://help.kajabi.com/articles/mobile-apps/kajabi-creator-app/kajabi-creator-mobile-app.md) - \[Backstage Offer pricing\](https://help.kajabi.com/articles/products/backstage/backstage-offer-pricing.md) - \[Set up a private client Backstage\](https://help.kajabi.com/articles/products/backstage/set-up-a-private-client-backstage.md) - \[Set up scheduling in Backstage\](https://help.kajabi.com/articles/products/backstage/set-up-scheduling-in-backstage.md) - \[Add Coaching resources\](https://help.kajabi.com/articles/products/coaching/add-coaching-resources.md) - \[Offer additional Coaching session purchases\](https://help.kajabi.com/articles/products/coaching/coaching-member-additional-session-purchase.md) - \[Coaching Product overview\](https://help.kajabi.com/articles/products/coaching/coaching-product-overview.md) - \[Connect Calendly to a Coaching Product\](https://help.kajabi.com/articles/products/coaching/connect-calendly-to-your-coaching-product.md) - \[Connect the Kajabi Scheduler to a Coaching program\](https://help.kajabi.com/articles/products/coaching/connect-the-kajabi-scheduler-to-your-coaching-product.md) - \[Compare 1:1 Coaching and Group Coaching\](https://help.kajabi.com/articles/products/coaching/differences-between-a-11-coaching-program-and-group-coaching.md) - \[Group Coaching\](https://help.kajabi.com/articles/products/coaching/group-coaching.md) - \[Add client notes (customer view)\](https://help.kajabi.com/articles/products/coaching/how-clients-can-add-notes.md) - \[Add a Coaching Product upsell\](https://help.kajabi.com/articles/products/coaching/how-to-add-a-coaching-product-upsell.md) - \[Add Coaching client notes\](https://help.kajabi.com/articles/products/coaching/how-to-add-notes-for-clients.md) - \[Connect Acuity to a Coaching Product\](https://help.kajabi.com/articles/products/coaching/how-to-connect-acuity-to-your-coaching-product.md) - \[Create a Coaching Product\](https://help.kajabi.com/articles/products/coaching/how-to-create-a-coaching-product.md) - \[Create a live video session\](https://help.kajabi.com/articles/products/coaching/how-to-create-a-live-video-session.md) - \[Create breakout sessions with Kajabi Live\](https://help.kajabi.com/articles/products/coaching/how-to-create-breakout-sessions-with-kajabi-live.md) - \[Create breakout sessions with Kajabi Live\](https://help.kajabi.com/articles/products/coaching/how-to-create-breakout-sessions-with-kajabi-live-12695237.md) - \[Customize a Coaching Product\](https://help.kajabi.com/articles/products/coaching/how-to-customize-your-coaching-product.md) - \[Offer a single Coaching session\](https://help.kajabi.com/articles/products/coaching/how-to-offer-a-single-coaching-session.md) - \[Upload recorded Coaching sessions\](https://help.kajabi.com/articles/products/coaching/how-to-upload-recorded-coaching-sessions.md) - \[Identify inactive Coaching sessions\](https://help.kajabi.com/articles/products/coaching/identify-inactive-sessions-in-your-coaching-product.md) - \[Kajabi Scheduler overview\](https://help.kajabi.com/articles/products/coaching/kajabi-scheduler-overview.md) - \[Kajabi built-in live video FAQs\](https://help.kajabi.com/articles/products/coaching/kajabis-built-in-live-video-faqs.md) - \[Manage Coaching session recordings\](https://help.kajabi.com/articles/products/coaching/manage-your-coaching-session-recordings.md) - \[Schedule Group Coaching sessions\](https://help.kajabi.com/articles/products/coaching/schedule-group-coaching-sessions.md) - \[Use the Coaching client admin dashboard\](https://help.kajabi.com/articles/products/coaching/the-coaching-client-admin-dashboard.md) - \[Customize Coaching themes and builders\](https://help.kajabi.com/articles/products/coaching/whats-new-with-coaching.md) - \[Manage Community Posts, Messages & Comments\](https://help.kajabi.com/articles/products/community/add-and-manage-community-posts.md) - \[Meetup timezone display\](https://help.kajabi.com/articles/products/community/are-meetups-shown-in-my-timezone.md) - \[Build Kajabi Communities\](https://help.kajabi.com/articles/products/community/build-kajabi-communities.md) - \[Create a Community in another language\](https://help.kajabi.com/articles/products/community/can-i-create-my-community-in-another-language.md) - \[Contact an expert or teacher\](https://help.kajabi.com/articles/products/community/can-the-user-ask-questions-to-the-expertteacher-mailing-system.md) - \[Communities Showcase\](https://help.kajabi.com/articles/products/community/communities-showcase.md) - \[Communities Weekly Digest\](https://help.kajabi.com/articles/products/community/communities-weekly-digest.md) - \[Community Access Groups\](https://help.kajabi.com/articles/products/community/community-access-groups.md) - \[Community best practices\](https://help.kajabi.com/articles/products/community/community-best-practices-for-heroes.md) - \[Community global feed and sidebar\](https://help.kajabi.com/articles/products/community/community-global-feed-and-sidebar.md) - \[Community moderation tools\](https://help.kajabi.com/articles/products/community/community-moderation-tools.md) - \[Community Settings - Customization\](https://help.kajabi.com/articles/products/community/community-settings-customization.md) - \[Community Settings - Details\](https://help.kajabi.com/articles/products/community/community-settings-details.md) - \[Community Settings - Gamification\](https://help.kajabi.com/articles/products/community/community-settings-gamification.md) - \[Community Settings - Notifications\](https://help.kajabi.com/articles/products/community/community-settings-notifications.md) - \[Create a Community Announcement\](https://help.kajabi.com/articles/products/community/create-a-community-announcement.md) - \[Create a Community Challenge\](https://help.kajabi.com/articles/products/community/create-a-community-challenge.md) - \[Create a Community Meetup\](https://help.kajabi.com/articles/products/community/create-a-community-meetup.md) - \[Create a Community Channel\](https://help.kajabi.com/articles/products/community/creating-a-community-channel.md) - \[Customize Community settings\](https://help.kajabi.com/articles/products/community/customize-your-community-settings.md) - \[Generate excitement and grow a Community\](https://help.kajabi.com/articles/products/community/generate-excitement-and-grow-your-community.md) - \[Get insights about a Community\](https://help.kajabi.com/articles/products/community/get-insights-about-your-community.md) - \[Host Live Rooms and events in a Community\](https://help.kajabi.com/articles/products/community/host-live-rooms-and-events-in-your-community.md) - \[Share access to a Community\](https://help.kajabi.com/articles/products/community/how-can-i-share-access-to-my-community.md) - \[Track member growth in a Community\](https://help.kajabi.com/articles/products/community/how-can-my-community-members-track-their-growth.md) - \[Block or report a Community member\](https://help.kajabi.com/articles/products/community/how-do-i-block-or-report-a-community-member.md) - \[Understand the member Community experience\](https://help.kajabi.com/articles/products/community/how-do-my-members-experience-the-community.md) - \[Kajabi Vibe Check policy\](https://help.kajabi.com/articles/products/community/how-does-the-kajabi-vibe-check-work.md) - \[Add a custom page to a Community\](https://help.kajabi.com/articles/products/community/how-to-add-a-custom-page-to-your-community.md) - \[Add Offers in Kajabi Communities\](https://help.kajabi.com/articles/products/community/how-to-add-offers-in-kajabi-communities.md) - \[Apply text formatting to Community posts and comments\](https://help.kajabi.com/articles/products/community/how-to-apply-text-formatting-to-your-kajabi-community-posts-and-comments.md) - \[Create a poll in a Kajabi Community\](https://help.kajabi.com/articles/products/community/how-to-create-a-poll-in-your-kajabi-community.md) - \[Create custom reactions for a Community\](https://help.kajabi.com/articles/products/community/how-to-create-custom-reactions-for-your-community.md) - \[Create guidelines for Community members\](https://help.kajabi.com/articles/products/community/how-to-create-guidelines-for-new-community-members.md) - \[Create polls in Community Channels\](https://help.kajabi.com/articles/products/community/how-to-create-polls-in-a-community-channels.md) - \[Direct message Community members\](https://help.kajabi.com/articles/products/community/how-to-direct-message-community-members.md) - \[Edit a Community profile\](https://help.kajabi.com/articles/products/community/how-to-edit-your-community-profile.md) - \[Enable Google Sign-In for members\](https://help.kajabi.com/articles/products/community/how-to-enable-google-sign-in-for-members.md) - \[Pin posts in Community Channels\](https://help.kajabi.com/articles/products/community/how-to-pin-posts-in-your-community-channels.md) - \[Rearrange Channels in a Kajabi Community\](https://help.kajabi.com/articles/products/community/how-to-rearrange-your-channels-in-your-kajabi-community.md) - \[Update a Kajabi Community URL\](https://help.kajabi.com/articles/products/community/how-to-update-your-kajabi-community-url.md) - \[Upload files to a Community Challenge\](https://help.kajabi.com/articles/products/community/how-to-upload-a-pdf-audio-image-or-video-file-to-a-community-challenge.md) - \[Upload files to a Community Channel\](https://help.kajabi.com/articles/products/community/how-to-upload-a-pdf-audio-image-or-video-file-to-a-community-channel.md) - \[Migrate from the Legacy Community to Kajabi Communities\](https://help.kajabi.com/articles/products/community/migrate-from-the-legacy-community-to-kajabi-communities.md) - \[Kajabi Communities redesign\](https://help.kajabi.com/articles/products/community/redesigning-kajabi-communities.md) - \[Rename Community features\](https://help.kajabi.com/articles/products/community/rename-your-community-features.md) - \[Schedule Community posts\](https://help.kajabi.com/articles/products/community/schedule-community-posts.md) - \[Troubleshoot a Live Room\](https://help.kajabi.com/articles/products/community/troubleshooting-your-live-room.md) - \[Back up site content\](https://help.kajabi.com/articles/products/courses/back-up-your-site-content.md) - \[Can customers be anonymous in a Community?\](https://help.kajabi.com/articles/products/courses/can-customers-be-anonymous-in-my-community-product.md) - \[Can customers export a Course they have completed?\](https://help.kajabi.com/articles/products/courses/can-customers-export-a-course-they-have-completed.md) - \[Can customers upload files in a Course?\](https://help.kajabi.com/articles/products/courses/can-customers-upload-files-in-a-course.md) - \[Can I add a digital Course to an individual customer's Course bundle or to a group of existing customers?\](https://help.kajabi.com/articles/products/courses/can-i-add-a-new-digital-course-to-an-individual-customers-course-bundle-or-to-a-group-of-existing-customers.md) - \[Can I add Products to the product catalogue?\](https://help.kajabi.com/articles/products/courses/can-i-add-new-products-to-the-product-catalogue.md) - \[Can I create a Course that is xAPI compliant?\](https://help.kajabi.com/articles/products/courses/can-i-create-a-course-that-is-xapi-compliant.md) - \[Can I create a Course with a video plus multiple PDFs and PowerPoint presentations?\](https://help.kajabi.com/articles/products/courses/can-i-create-a-course-with-a-video-plus-multiple-pdfs-and-powerpoint-presentations.md) - \[Can I edit a video and break it into segments for Course modules?\](https://help.kajabi.com/articles/products/courses/can-i-edit-a-video-and-break-it-into-segments-for-my-course-modules.md) - \[Can I export a digital Course for analysis?\](https://help.kajabi.com/articles/products/courses/can-i-export-my-digital-course-including-the-product-details-in-xlsx-or-json-for-analysis.md) - \[Can I export Products and all properties (xlsx or JSON)?\](https://help.kajabi.com/articles/products/courses/can-i-export-products-and-all-properties-xlsx-or-json.md) - \[Can I generate certificates for participants upon completion?\](https://help.kajabi.com/articles/products/courses/can-i-generate-certificates-for-participants-upon-completion.md) - \[Can I give access to digital books?\](https://help.kajabi.com/articles/products/courses/can-i-give-access-to-digital-books.md) - \[Can I import existing Courses to Kajabi?\](https://help.kajabi.com/articles/products/courses/can-i-import-existing-courses-to-kajabi.md) - \[Can I manage Products?\](https://help.kajabi.com/articles/products/courses/can-i-manage-my-products.md) - \[Can I rate a Course?\](https://help.kajabi.com/articles/products/courses/can-i-rate-a-course.md) - \[Can I reuse a video that I have previously uploaded to a Product?\](https://help.kajabi.com/articles/products/courses/can-i-reuse-a-video-that-i-have-previously-uploaded-to-a-product.md) - \[Can I search a product catalog based on product properties?\](https://help.kajabi.com/articles/products/courses/can-i-search-a-product-catalog-based-on-product-properties.md) - \[Can I sell blended Products?\](https://help.kajabi.com/articles/products/courses/can-i-sell-blended-products.md) - \[Can I sell physical events or classes with Kajabi?\](https://help.kajabi.com/articles/products/courses/can-i-sell-physical-events-or-classes-with-kajabi.md) - \[Sell physical products with Kajabi\](https://help.kajabi.com/articles/products/courses/can-i-sell-physical-products-with-kajabi.md) - \[Can I sell webinars and in-person trainings with Kajabi?\](https://help.kajabi.com/articles/products/courses/can-i-sell-webinars-and-in-person-trainings-with-kajabi.md) - \[Course completion certificates\](https://help.kajabi.com/articles/products/courses/course-completion-certificates.md) - \[Course downloads\](https://help.kajabi.com/articles/products/courses/course-downloads.md) - \[Course modules\](https://help.kajabi.com/articles/products/courses/course-modules.md) - \[Course quizzes\](https://help.kajabi.com/articles/products/courses/course-quizzes.md) - \[Course templates\](https://help.kajabi.com/articles/products/courses/course-templates.md) - \[Courses overview\](https://help.kajabi.com/articles/products/courses/courses-overview.md) - \[Create a Course paywall\](https://help.kajabi.com/articles/products/courses/create-a-course-paywall.md) - \[Create a lesson\](https://help.kajabi.com/articles/products/courses/create-a-lesson.md) - \[Create a submodule in a Course\](https://help.kajabi.com/articles/products/courses/create-a-submodule-in-a-course-product.md) - \[Create clickable timestamps for videos\](https://help.kajabi.com/articles/products/courses/create-clickable-timestamps-for-videos.md) - \[Create quality Course content from home\](https://help.kajabi.com/articles/products/courses/creating-quality-course-content-from-your-home.md) - \[Manage and customize a Cohort Course\](https://help.kajabi.com/articles/products/courses/customize-your-cohort-based-course.md) - \[Delete a Product\](https://help.kajabi.com/articles/products/courses/delete-a-product.md) - \[Download videos from Courses or Pages\](https://help.kajabi.com/articles/products/courses/download-videos-from-courses-or-pages.md) - \[Edit member welcome emails\](https://help.kajabi.com/articles/products/courses/edit-member-welcome-emails.md) - \[Edit Course details\](https://help.kajabi.com/articles/products/courses/edit-your-course-details.md) - \[Evergreen vs. Cohort\](https://help.kajabi.com/articles/products/courses/evergreen-vs-cohort.md) - \[Drip Course content time limit\](https://help.kajabi.com/articles/products/courses/how-far-in-advance-can-you-drip-a-course.md) - \[Add and update instructor information\](https://help.kajabi.com/articles/products/courses/how-to-add-and-update-your-instructor-information.md) - \[Allow video downloads in a Product post\](https://help.kajabi.com/articles/products/courses/how-to-allow-your-video-content-to-be-downloadable-in-a-product-post.md) - \[Bulk upload videos in a Product\](https://help.kajabi.com/articles/products/courses/how-to-bulk-upload-videos-in-a-product.md) - \[Change the background color of a Course with Premier\](https://help.kajabi.com/articles/products/courses/how-to-change-the-background-color-of-a-course-product-template-with-premier.md) - \[Change the Course post player color with Momentum\](https://help.kajabi.com/articles/products/courses/how-to-change-the-color-of-the-course-product-post-player-with-momentum.md) - \[Change the player color in a Product with Premier\](https://help.kajabi.com/articles/products/courses/how-to-change-the-color-of-the-player-in-a-product-with-premier.md) - \[Change Product display order in the customer library\](https://help.kajabi.com/articles/products/courses/how-to-change-the-order-of-your-products-in-your-customers-library.md) - \[Combine audio with images for a Course\](https://help.kajabi.com/articles/products/courses/how-to-combine-audio-with-images-to-upload-to-your-course-product.md) - \[Create a Cohort Course\](https://help.kajabi.com/articles/products/courses/how-to-create-a-cohort-based-course.md) - \[Customize a Course with Premier\](https://help.kajabi.com/articles/products/courses/how-to-customize-your-course-product-with-premier.md) - \[Customize a Course with the Momentum template\](https://help.kajabi.com/articles/products/courses/how-to-customize-your-course-product-with-the-momentum-template.md) - \[Disconnect accounts from the Kajabi File Picker\](https://help.kajabi.com/articles/products/courses/how-to-disconnect-your-accounts-from-the-kajabi-file-picker.md) - \[Duplicate a Course\](https://help.kajabi.com/articles/products/courses/how-to-duplicate-your-course-product.md) - \[Embed a calendar in a Course\](https://help.kajabi.com/articles/products/courses/how-to-embed-a-calendar-in-a-course-product.md) - \[Embed a Community Channel in a Course\](https://help.kajabi.com/articles/products/courses/how-to-embed-a-community-channel-in-your-course.md) - \[Embed a GIF in a Product lesson\](https://help.kajabi.com/articles/products/courses/how-to-embed-a-gif-in-your-product-lesson.md) - \[Embed videos in a Product lesson\](https://help.kajabi.com/articles/products/courses/how-to-embed-videos-in-a-product-lesson.md) - \[Enable Premium Video\](https://help.kajabi.com/articles/products/courses/how-to-enable-premium-video.md) - \[Go live in a Course\](https://help.kajabi.com/articles/products/courses/how-to-go-live-in-your-course-product.md) - \[Import a Course lesson or quiz\](https://help.kajabi.com/articles/products/courses/how-to-import-a-course-lesson-or-quiz.md) - \[Link a Community to a Course sidebar\](https://help.kajabi.com/articles/products/courses/how-to-link-to-your-community-in-your-course-sidebar.md) - \[Manage Course comments\](https://help.kajabi.com/articles/products/courses/how-to-manage-course-comments.md) - \[Preview a Product\](https://help.kajabi.com/articles/products/courses/how-to-preview-your-product.md) - \[Rename and export a Course template\](https://help.kajabi.com/articles/products/courses/how-to-rename-and-export-your-course-product-template.md) - \[Rename the Downloads section title in a Product\](https://help.kajabi.com/articles/products/courses/how-to-rename-the-title-of-the-downloads-section-in-a-product.md) - \[Schedule Live Video sessions for a Cohort Course\](https://help.kajabi.com/articles/products/courses/how-to-schedule-live-video-sessions-for-a-cohort-based-course.md) - \[Search through closed captions in a Product lesson video\](https://help.kajabi.com/articles/products/courses/how-to-search-through-closed-captions-in-a-product-lesson-video.md) - \[Segment, tag, or track customers by video watch progress\](https://help.kajabi.com/articles/products/courses/how-to-segment-tag-or-track-customers-who-have-watched-a-portion-of-a-video.md) - \[Set up a live Zoom call or webinar for Product customers\](https://help.kajabi.com/articles/products/courses/how-to-set-up-a-live-zoom-call-or-webinar-for-customers-of-a-product.md) - \[Troubleshoot videos not uploading or playing\](https://help.kajabi.com/articles/products/courses/how-to-troubleshoot-videos-not-uploading-or-playing.md) - \[Upload an audio file to a Product lesson\](https://help.kajabi.com/articles/products/courses/how-to-upload-an-audio-file-to-a-product-lesson.md) - \[Upload media to a Course lesson\](https://help.kajabi.com/articles/products/courses/how-to-upload-media-to-your-course-lesson.md) - \[Use YouTube Live in a Product\](https://help.kajabi.com/articles/products/courses/how-to-use-youtube-live-in-a-product.md) - \[View a Course Outline\](https://help.kajabi.com/articles/products/courses/how-to-view-your-course-outline.md) - \[If I duplicate a Product will the customers be duplicated as well?\](https://help.kajabi.com/articles/products/courses/if-i-duplicate-a-product-will-the-customers-of-the-product-be-duplicated-over-as-well.md) - \[Is Kajabi SCORM compliant?\](https://help.kajabi.com/articles/products/courses/is-kajabi-scorm-compliant.md) - \[Kajabi Transcripts, Translations, and Dubbing\](https://help.kajabi.com/articles/products/courses/kajabi-transcripts-translations-dubbing.md) - \[Configure Lesson Player auto advance\](https://help.kajabi.com/articles/products/courses/lesson-player-auto-advance-feature.md) - \[Lock content in a Course\](https://help.kajabi.com/articles/products/courses/lock-content-in-your-course-product.md) - \[Manage Course lessons\](https://help.kajabi.com/articles/products/courses/manage-course-lessons.md) - \[Schedule and drip content in Courses\](https://help.kajabi.com/articles/products/courses/schedule-and-drip-content-in-courses.md) - \[Send an Announcement within a Course\](https://help.kajabi.com/articles/products/courses/send-a-product-announcement.md) - \[Share a Course\](https://help.kajabi.com/articles/products/courses/share-your-course.md) - \[Supported audio formats\](https://help.kajabi.com/articles/products/courses/supported-audio-formats.md) - \[Try different product types with draft mode\](https://help.kajabi.com/articles/products/courses/try-different-product-types-with-draft-mode.md) - \[Upload videos to Course lessons\](https://help.kajabi.com/articles/products/courses/uploading-videos-to-your-course-product-lessons.md) - \[Use the search bar inside a Course\](https://help.kajabi.com/articles/products/courses/using-the-search-bar-inside-your-course-product.md) - \[Video formats supported by Kajabi\](https://help.kajabi.com/articles/products/courses/video-formats-supported-by-kajabi.md) - \[What happens to dripped content if a customer cancels and repurchases?\](https://help.kajabi.com/articles/products/courses/what-happens-to-dripped-content-if-a-customer-cancels-and-repurchases.md) - \[Maximum file size for downloadable attachments\](https://help.kajabi.com/articles/products/courses/what-is-the-maximum-file-size-for-downloadable-attachments.md) - \[Maximum video file size\](https://help.kajabi.com/articles/products/courses/what-is-the-maximum-video-file-size.md) - \[Can I make a Course available in a webshop?\](https://help.kajabi.com/articles/products/courses/when-a-digital-course-is-edited-and-ready-can-i-make-it-available-in-my-webshop.md) - \[Create and sell downloadable files as a Product\](https://help.kajabi.com/articles/products/downloads/create-sell-downloadable-files-as-a-product.md) - \[Compare Downloads Product and Course downloads\](https://help.kajabi.com/articles/products/downloads/difference-between-the-downloads-product-and-downloads-in-a-course-product.md) - \[Understand Downloads security\](https://help.kajabi.com/articles/products/downloads/how-kajabi-protects-your-downloads.md) - \[Add a Newsletter subscription to your business\](https://help.kajabi.com/articles/products/newsletters/5-reasons-you-should-add-a-newsletter-subscription-to-your-online-business.md) - \[Improve email Newsletter deliverability\](https://help.kajabi.com/articles/products/newsletters/best-practices-to-improve-deliverability-of-your-email-newsletters.md) - \[Customize a Newsletter\](https://help.kajabi.com/articles/products/newsletters/customizing-your-newsletter.md) \_Note: this index was truncated to stay under 100,000 characters; 572 pages and 1 OpenAPI spec omitted.\_
---
# VIDEO: Manage Kajabi sites - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/manage-kajabi-sites#content-area)
Add a single Kajabi website or configure multiple sites within an account.
For more in-depth information on Kajabi sites, see: [**Manage Kajabi sites**](https://help.kajabi.com/articles/account-settings/my-kajabi/sites-explained)
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---
# Build Your Brand - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/build-your-brand-1#content-area)
###
[](https://help.kajabi.com/build-your-brand-1#what-you%E2%80%99ll-learn)
**What you’ll learn**
* Build a strong, recognizable brand identity
* Apply proven frameworks and best practices
* Implement a clear action plan immediately
Build a brand that attracts the right audience and turns visitors into paying customers using Kajabi’s website builder and marketing suite. You’ll learn how to build and customize your site using templates, the block-and-section structure, and the style guide for consistent branding. **By the end of this video, you will be able to:**
1. Build and customize a Kajabi website using templates, blocks, and sections and apply global style settings to maintain consistent branding across all pages.
2. Create and schedule an email campaign by choosing the right format (broadcast for one-time sends, sequence for behavior-triggered drip) and customizing it with the visual editor.
3. Launch a funnel using a pre-built template to automate the marketing-to-sales pipeline, and navigate the funnel outline to edit steps and understand the customer journey.
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---
# VIDEO: Courses overview - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/courses-overview#content-area)
Evergreen and Cohort Courses deliver visual and written content organized into modules and submodules, and with lessons and quizzes.
For more in-depth information on Courses, see: [**Courses overview**](https://help.kajabi.com/articles/products/courses/courses-overview)
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---
# VIDEO: Create and build a Form - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/create-and-build-a-form#content-area)
Create a Form to subscribe contacts, grant Offers, and register contacts for Events.
For more in-depth information on Forms, see: [Create and build a Form](https://help.kajabi.com/articles/marketing/forms/create-and-build-your-form)
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---
# VIDEO: Automation triggers, flows, and branches - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/automation-triggers-flows-and-branches#content-area)
Build complex automations with multiple triggers, flows, and conditional branching logic in a single workflow.
For more in-depth information on Automations, see: [Automations overview](https://help.kajabi.com/articles/marketing/automations/automations-overview)
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---
# VIDEO: Create a Kajabi subdomain - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/create-a-kajabi-subdomain#content-area)
Set up a custom subdomain for your Kajabi site using CNAME records and the subdomain wizard.
For more in-depth information on custom subdomains, see: [Create a subdomain for a Kajabi site](https://help.kajabi.com/articles/website/domains/how-to-create-a-subdomain-for-a-kajabi-site)
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---
# Connect and Automate - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/connect-and-automate-1#content-area)
###
[](https://help.kajabi.com/connect-and-automate-1#what-you%E2%80%99ll-learn)
**What you’ll learn**
* Connect Kajabi with your favorite tools
* Automate your marketing and sales processes
* Avoid common mistakes and pitfalls
Take back your time by putting your business on autopilot with Kajabi’s automation and productivity tools. You’ll learn how the “when/then” automation logic works, how to use pre-built blueprints to set up common workflows fast, and how to manage all your automations from a central view. **By the end of this video, you will be able to:**
1. Build a Kajabi automation using the “when/then” trigger-and-action logic, applying “only if” conditions to target the right contacts at the right time.
2. Set up a Comment to DM automation using a pre-built blueprint to automatically convert social engagement into direct conversations.
3. Use Transcriptions and Translations to generate, edit, and export captions for video content and translate them into supported languages to expand your audience reach.
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---
# How to migrate to Kajabi from Thinkific - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/how-to-migrate-to-kajabi-from-thinkific#content-area)
Migrating from another platform can be daunting, we’re here to help! In this webinar, we will carefully plan all the steps needed to make this transition as smooth as possible.
###
[](https://help.kajabi.com/how-to-migrate-to-kajabi-from-thinkific#what-you%E2%80%99ll-learn)
**What you’ll learn**
* Learn how to migrate from Thinkific to Kajabi seamlessly
* Understand the step-by-step migration process
* Implement a clear action plan immediately
**Additional resources:** [**How to Import Contacts Onto Kajabi**](https://help.kajabi.com/hc/en-us/articles/360057082314-How-to-Import-Contacts-Onto-Kajabi)
[**How to use Coupons**](https://help.kajabi.com/hc/en-us/sections/360008727773-Coupons)
[**Email Campaigns Overview**](https://help.kajabi.com/hc/en-us/articles/360036990014-Email-Campaigns-Overview)
[**How to Connect Your Custom Domain to Kajabi**](https://help.kajabi.com/hc/en-us/articles/1260801313510-Set-up-a-custom-domain)
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---
# VIDEO: Create a Coaching product - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/create-a-coaching-product#content-area)
Build, manage, and schedule Coaching sessions with customers on Kajabi.
For more in-depth information on Coaching, see: [Coaching product overview](https://help.kajabi.com/articles/products/coaching/coaching-product-overview)
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---
# VIDEO: Manage affiliates - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/manage-affiliates#content-area)
Invite new affiliates, enable self-registration, edit the welcome email, and configure commissions.
For more in-depth information on Affiliates, see: [Manage affiliates](https://help.kajabi.com/articles/sales/affiliates/manage-your-affiliates)
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---
# Connect a custom domain - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain#content-area)
[](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain#overview)
Overview
--------------------------------------------------------------------------------------------------
Connecting a custom domain to your Kajabi site allows you to use your own branded URL instead of the default Kajabi subdomain. This guide walks you through connecting your domain via nameservers, managing DNS settings, and setting up a custom email domain.
[](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain#connect-a-custom-domain-to-kajabi)
Connect a custom domain to Kajabi
----------------------------------------------------------------------------------------------------------------------------------------------------
To connect a custom domain to your Kajabi site, you must first purchase a domain. If you haven’t done so already, follow our guide to help you get started in purchasing a domain, [How to purchase a domain name](https://help.kajabi.com/articles/website/domains/how-to-purchase-a-domain-name)
. To connect your custom domain via nameservers, you will need to replace the existing nameservers in your domain registrar with the unique nameservers that Kajabi has created for you.
**Note:** Some domain name registrars ([such as Wix](https://support.wix.com/en/article/request-changing-name-server-ns-records-for-a-wix-domain)
) may not have the capability to replace your existing name servers. We recommend contacting your domain name registrar to ensure that you will be able to replace your existing name servers with the unique name servers that Kajabi has created for you.
###
[](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain#connect-the-custom-domain)
Connect the custom domain
**Important:** Do you have a webmail service (Google Workspace, Office 365, etc.) connected to your custom website domain? If yes, make sure you know who your webmail provider is and take a screenshot of all your original DNS records, including any MX (mail server) records, prior to updating your Nameservers.
1. Navigate to your Kajabi dashboard and open **Settings**
2. Click **Domain**
3. Click **Set up custom domain**
4. Select **Connect domain to Kajabi**
5. Enter your domain into the **domain name text box**
6. Click **Next**
7. The next page shows you two unique Nameservers that Kajabi has created for you.
8. On a separate page, log into your domain registrar account and navigate to the DNS Settings. These may include pairs like `jermaine.ns.cloudflare.com` and `joyce.ns.cloudflare.com`
_**Important:**_ Always refer to the Kajabi-provided nameservers displayed in your Domain settings or setup instructions for accuracy.
9. Navigate to your Nameservers in your Domain Registrar DNS settings.
10. Remove the existing Nameservers in your domain registrar.
11. Add the two Nameservers Kajabi has provided for you to your domain registrar.
12. Then, in the Kajabi Domain Settings page, then click **Done, verify domain**.
**Note:** DNS changes can take time to propagate across the internet.
[](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain#dns-settings)
DNS settings
----------------------------------------------------------------------------------------------------------
If you have successfully connected your custom domain, you will then have access to DNS settings in your Domain Settings in Kajabi. To access your DNS settings in Kajabi:
1. Open the Settings tab from the dashboard and click Domain.
2. Click into your connected domain.
From here you can view your DNS records and add the following custom records:
* A
* CNAME
* MX
* SRV
* TXT
If you’ve previously connected a webmail service (i.e. Google Workspace, Office 365) to your custom domain, check for the MX records in your Kajabi DNS Settings after connecting your domain to make sure they imported correctly. [Learn more about how to prevent an email disruption](https://help.kajabi.com/articles/website/domains/how-to-test-your-domain-connection-to-prevent-a-webmail-disruption)
.
**Note:** If you’re using a webmail service and are experiencing issues sending and receiving emails after connecting your custom domain to Kajabi, you may need to manually add your MX records from your webmail service to your DNS Settings on Kajabi. [Learn more](https://help.kajabi.com/articles/marketing/email-campaigns/why-are-my-emails-not-sending-or-receiving-after-i-connect-my-custom-domain)
[](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain#connect-a-custom-email-domain)
Connect a custom email domain
--------------------------------------------------------------------------------------------------------------------------------------------
Once your domain is connected, you will have the option to send your Marketing emails from your custom domain.
**Note:** You must have a paid Kajabi account in order to set up a custom email domain. If you are on a free trial, you will not have access to this feature.
**To set up the custom email domain:**
1. Click **Setup Custom Email Domain**.
2. Enter a From name, create a From email, and, optionally, add a Reply to email address.
3. Click **Save**. Your marketing emails will now be sent from your custom email domain.
[](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain#limitations)
Limitations
--------------------------------------------------------------------------------------------------------
* Custom domains cannot contain “kajabi” in the URL (e.g., `mybrand.kajabi.com` is not allowed). Domains that include Kajabi trademarks will be rejected.
* Each Kajabi site can have only one custom domain connected at a time.
* If the domain is not yet registered with a domain registrar, you will see the error “is not a registered domain.”
[](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain#custom-domain-best-practices)
Custom domain best practices
------------------------------------------------------------------------------------------------------------------------------------------
* **Allow sufficient time to connect your custom domain.** We recommend that you complete this process well in advance of any product launch. This ensures you have enough time to test, troubleshoot, and resolve any potential issues before going live.
* If you are encountering a “Cloudflare error 1014 CNAME Cross-User Banned” error, please reach out to our support team for further assistance.
**Note:** We are aware that some Kajabi users in Spain are currently experiencing issues where their sites become temporarily accessible. To explain what’s happening: Kajabi uses Cloudflare to help keep websites fast and secure. However, in Spain, major internet providers (like Movistar, Vodafone, and Orange) have recently been required by court orders to block certain Cloudflare IP addresses as part of anti-piracy efforts, especially during major events. It’s important to note that Kajabi has no control over how Spanish ISPs enforce these national restrictions or Cloudflare’s response. We’re actively monitoring the situation and exploring options to reduce the impact for creators and their audiences in Spain. In the meantime, we recommend Spanish Heroes use their .mykajabi.com domain, which can help customers access your site more reliably.
[](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain#best-practices)
Best practices
--------------------------------------------------------------------------------------------------------------
* Allow up to 48–72 hours for DNS propagation before assuming the change failed
* If verification fails after 72 hours, contact your registrar to ensure the name servers were applied correctly
* Take screenshots of the original DNS records before changing name servers so you can recreate important records with the new DNS host
* Do not remove Kajabi’s name servers prematurely once verification starts
[](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain#faqs)
FAQs
------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain#how-long-does-it-take-for-my-domain-to-connect)
How long does it take for my domain to connect?
DNS propagation can take up to 48–72 hours. Kajabi verification may complete sooner once the name servers are updated globally.
###
[](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain#can-i-connect-a-subdomain)
Can I connect a subdomain?
Kajabi’s name server method is for root domain connections. For subdomains, check Kajabi’s domain documentation.
###
[](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain#what-if-my-registrar-won%E2%80%99t-let-me-change-name-servers)
What if my registrar won’t let me change name servers?
Contact your registrar’s support. If they can’t change name servers, you can move DNS hosting to a provider that allows name server updates or ask Kajabi support for alternatives.
###
[](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain#how-do-i-confirm-my-domain-is-verified)
How do I confirm my domain is verified?
After clicking **Done, verify domain**, check the domain settings page in Kajabi for a connected/verified status or use a DNS lookup to confirm the two Kajabi name servers are listed.
[](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain#dns-provider-resources-godaddy)
DNS provider resources: GoDaddy
-----------------------------------------------------------------------------------------------------------------------------------------------
* [Replacing nameservers on GoDaddy](https://www.godaddy.com/help/change-nameservers-for-my-domains-664)
* [How to create a CNAME record with GoDaddy](https://www.godaddy.com/help/change-a-cname-record-19237)
**Note:** When replacing your nameservers on GoDaddy be sure to select the “Enter my own nameservers (advanced)” option.
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# How to migrate to Kajabi from Patreon - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/how-to-migrate-to-kajabi-from-patreon#content-area)
Migrating from another platform can be daunting, we’re here to help! In this webinar, we will carefully plan all the steps needed to make this transition as smooth as possible.
###
[](https://help.kajabi.com/how-to-migrate-to-kajabi-from-patreon#what-you%E2%80%99ll-learn)
**What you’ll learn**
* Understand the benefits of Kajabi vs Patreon
* Gather materials needed for migration
* Move their content into the Kajabi platform
* Know best practices for communicating with existing customers
**Additional resources:** [**Set up a custom domain**](https://help.kajabi.com/hc/en-us/articles/1260801313510-Set-up-a-custom-domain)
[**How to Get Started with SEO**](https://help.kajabi.com/hc/en-us/articles/4417329045147-How-to-Get-Started-With-SEO)
[**Kajabi Payments Overview**](https://help.kajabi.com/hc/en-us/articles/10426676298267-Kajabi-Payments-Overview)
[**How to Build Membership Levels**](https://help.kajabi.com/hc/en-us/articles/360037764053-How-to-Build-Membership-Levels)
[**How to Import Contacts Onto Kajabi**](https://help.kajabi.com/hc/en-us/articles/360057082314-How-to-Import-Contacts-Onto-Kajabi)
[**How to Create a Coupon**](https://help.kajabi.com/hc/en-us/articles/360037763653-How-to-Create-a-Coupon)
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# How to migrate to Kajabi from Teachable - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/how-to-migrate-to-kajabi-from-teachable#content-area)
Migrating from another platform can be daunting, we’re here to help! In this webinar, we will carefully plan all the steps needed to make this transition as smooth as possible.
###
[](https://help.kajabi.com/how-to-migrate-to-kajabi-from-teachable#what-you%E2%80%99ll-learn)
**What you’ll learn**
* Learn how to migrate from Teachable to Kajabi seamlessly
* Understand the step-by-step migration process
* Implement a clear action plan immediately
**Additional resources:** [**How to Import Contacts Onto Kajabi**](https://help.kajabi.com/hc/en-us/articles/360057082314-How-to-Import-Contacts-Onto-Kajabi)
**[Kajabi Payments Overview](https://help.kajabi.com/hc/en-us/articles/10426676298267-Kajabi-Payments-Overview)
[](https://help.kajabi.com/hc/en-us/articles/360057082314-How-to-Import-Contacts-Onto-Kajabi)
** [**How to Import Contacts Onto Kajabi**](https://help.kajabi.com/hc/en-us/articles/360057082314-How-to-Import-Contacts-Onto-Kajabi)
[**How to Create a Coupon**](https://help.kajabi.com/hc/en-us/articles/360037763653-How-to-Create-a-Coupon)
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# VIDEO: Create an Event - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/create-an-event#content-area)
Create Email Sequences built around an Event for registration, reminder, and follow-up emails.
For more in-depth information on Events, see: [Events overview](https://help.kajabi.com/articles/marketing/events/event-overview)
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# Create a subdomain for a Kajabi site - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/domains/how-to-create-a-subdomain-for-a-kajabi-site#content-area)
[](https://help.kajabi.com/articles/website/domains/how-to-create-a-subdomain-for-a-kajabi-site#overview)
Overview
----------------------------------------------------------------------------------------------------------------------
A subdomain is a part of your main website address that sits in front of your domain name, like **blog**.yoursite.com, and it points visitors to a specific section of your site. It helps you organize your website by separating different types of content while still keeping everything connected to your main site. Creating a subdomain for your Kajabi site (without repointing your top-level website domain to Kajabi) requires the creation of a CNAME record in your domain registrar that points to ssl.kajabi.com.
**Note:** The creation of a DNS record will differ slightly with each domain registrar. See GoDaddy resources below.
###
[](https://help.kajabi.com/articles/website/domains/how-to-create-a-subdomain-for-a-kajabi-site#create-the-subdomain)
Create the subdomain
1. Navigate to **Settings** from the dashboard
2. Click **Domain**
3. Click **Set up custom domain**
4. Select **Create subdomain for Kajabi site**
5. Enter your root domain into the **Domain name** text box
6. Input your chosen subdomain into the **Subdomain name** text box
7. Review the preview shown below the preview domain text box, then click **Next**
8. The Subdomain Setup wizard will provide you with the information you need to add your CNAME record:
* On a separate page, log into your domain registrar account.
* Navigate to your DNS Records in your Domain Registrar DNS settings.
* Add your CNAME record per the data provided by the Kajabi Subdomain Setup wizard:
* Type: CNAME
* Name/Host: (see Subdomain Setup wizard)
* Data/Domain/Target/Value: ssl.kajabi.com
* TTL: (see Subdomain Setup wizard)
* Click **Save**.
* Then, on the Kajabi Subdomain Setup page, click **Done, verify subdomain**.
[](https://help.kajabi.com/articles/website/domains/how-to-create-a-subdomain-for-a-kajabi-site#best-practices)
Best practices
----------------------------------------------------------------------------------------------------------------------------------
* Use a simple, descriptive subdomain such as _learn_, _courses_, or _app_ to make it easy for customers to remember.
* If verification fails, check your domain registrar for any required DNS records (for example, a CNAME). DNS changes can take up to 48 hours to propagate.
* Verify the full subdomain URL in the preview before clicking **Done verify subdomain** to avoid typos.
* If you need help with DNS settings, contact your domain provider or Kajabi support for guidance.
[](https://help.kajabi.com/articles/website/domains/how-to-create-a-subdomain-for-a-kajabi-site#faqs)
FAQs
--------------------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/website/domains/how-to-create-a-subdomain-for-a-kajabi-site#how-long-does-subdomain-verification-take)
How long does subdomain verification take?
Verification usually completes quickly but DNS changes can take up to 48 hours to propagate.
###
[](https://help.kajabi.com/articles/website/domains/how-to-create-a-subdomain-for-a-kajabi-site#what-should-i-do-if-verification-fails)
What should I do if verification fails?
Check your domain’s DNS records and ensure any required CNAME or other entries are correct. Contact your domain provider or Kajabi support if you need help.
###
[](https://help.kajabi.com/articles/website/domains/how-to-create-a-subdomain-for-a-kajabi-site#can-i-change-or-remove-the-subdomain-later)
Can I change or remove the subdomain later?
Yes. You can update or remove the subdomain from the **Domain** settings in your Kajabi dashboard.
[](https://help.kajabi.com/articles/website/domains/how-to-create-a-subdomain-for-a-kajabi-site#dns-provider-resources-godaddy)
DNS provider resources: GoDaddy
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
* [Replacing nameservers on GoDaddy](https://www.godaddy.com/help/change-nameservers-for-my-domains-664)
* [How to create a CNAME record with GoDaddy](https://www.godaddy.com/help/change-a-cname-record-19237)
**Important:** When replacing your nameservers on GoDaddy be sure to select the “Enter my own nameservers (advanced)” option.
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# Take control of your email deliverability - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/take-control-of-your-email-deliverability#content-area)
###
[](https://help.kajabi.com/take-control-of-your-email-deliverability#what-you%E2%80%99ll-learn)
**What you’ll learn**
* Identify the three key factors that influence email deliverability and explain how each affects your sender reputation.
* Use double opt-in and contact management best practices to maintain build a clean, engaged list.
* Recognize positive and negative engagement signals and use them to guide your email content decisions.
* Set up a consistent sending schedule that builds audience trust without triggering spam filters.
* Understand how using a custom email domain strengthens your sender identity and inbox placement.
Hitting send is only half the battle — what happens after determines whether your message actually reaches your audience. Our video guide breaks down the 3 levers within your control to improve email deliverability: maintaining a clean, engaged list, creating content that drives meaningful interaction like clicks and replies (not just opens), and sending from your own custom email domain. Watch it now and start getting more of your emails where they belong.
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# Coupons for subscriptions and payment plans - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/coupons/advanced-coupon-usage-scenarios#content-area)
**Coupons** on Kajabi allow you to design special promotions and deals for your Offers. Refer to this guide for examples of various advanced coupon scenarios.
[](https://help.kajabi.com/articles/sales/coupons/advanced-coupon-usage-scenarios#how-duration-works)
How duration works
----------------------------------------------------------------------------------------------------------------------------
Three rules cover nearly every scenario:
* **Duration counts payments, not calendar time.** A coupon set to repeat for 2 months discounts the first two payments. Once applies to the first payment only. Forever applies to every payment.
* **Annual subscriptions bill once per year.** A duration shorter than 12 months only reaches the first payment. To discount multiple years, use increments of 12 months: 24 months covers two annual payments.
* **Discounts cap at 100% of each payment.** If the amount off exceeds the payment amount, the customer pays $0 for that payment. The difference doesn’t carry over.
###
[](https://help.kajabi.com/articles/sales/coupons/advanced-coupon-usage-scenarios#examples)
Examples
**100% off, once, on a $100/month payment plan (6 months).** The first payment is free. The customer pays $100 per month for the remaining five payments. **100% off, repeating for 2 months, on a $100/month payment plan (6 months).** The first two payments are free. The customer pays $100 per month for the remaining four payments. **100% off, repeating for 2 months, on a $1,200 annual subscription.** The first annual payment is free. The 2-month duration doesn’t reach the second year, so year two bills at full price. **$500 off, repeating for 3 months, on a $1,200 annual subscription.** The customer pays $700 at purchase. The duration doesn’t reach the second year. **$500 off, repeating for 3 months, on a $100/month payment plan (6 months).** The first three payments are free. The discount caps at 100% of each payment, so the extra $400 per month doesn’t apply. The remaining three payments bill at $100.
###
[](https://help.kajabi.com/articles/sales/coupons/advanced-coupon-usage-scenarios#editing-a-coupon-on-active-subscriptions)
Editing a coupon on active subscriptions
Coupon edits apply to new redemptions only. Customers who already redeemed a coupon keep the discount amount and duration that were in place at purchase. For example, if a coupon set to repeat for 4 months is edited to Forever, existing subscribers keep the 4-month duration and new redemptions apply forever. [Learn more about editing coupons](https://help.kajabi.com/articles/sales/coupons/how-to-remove-an-offer-from-your-coupon)
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# VIDEO: Create a Community channel - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/create-a-community-channel#content-area)
Segment your customers into refined groups with feed or chat Channels.
For more in-depth information on Kajabi Communities, see: [Build Kajabi Communities](https://help.kajabi.com/articles/products/community/build-kajabi-communities)
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# VIDEO: Create an Offer - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/create-an-offer#content-area)
Build, customize, and share an Offer to begin selling Products on Kajabi.
For more in-depth information on Offers, see: [Create an Offer](https://help.kajabi.com/articles/sales/offers/create-an-offer)
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# Disconnect a custom domain - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/domains/disconnect-your-custom-domain#content-area)
[](https://help.kajabi.com/articles/website/domains/disconnect-your-custom-domain#overview)
Overview
--------------------------------------------------------------------------------------------------------
If you need to remove your custom domain from Kajabi, you can disconnect it from your Domain settings. This guide walks you through the disconnection process.
[](https://help.kajabi.com/articles/website/domains/disconnect-your-custom-domain#disconnect-the-custom-domain)
Disconnect the custom domain
------------------------------------------------------------------------------------------------------------------------------------------------
To disconnect a custom domain:
1. Open the **Settings** tab from the Dashboard.
2. Click **Domain**.
3. Select `...` next to the domain.
4. Click **Remove**:
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# Set up a forwarding rule on Bluehost - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/domains/how-to-set-up-a-forwarding-rule-for-your-custom-domain-on-bluehost#content-area)
[](https://help.kajabi.com/articles/website/domains/how-to-set-up-a-forwarding-rule-for-your-custom-domain-on-bluehost#overview)
Overview
---------------------------------------------------------------------------------------------------------------------------------------------
Have you set up your custom domain on Kajabi using the “Create subdomain for Kajabi site” option? Did you choose to connect a subdomain with “www” in the URL? You’ll likely want to set up a forwarding rule through your domain registrar to redirect the URL without “www” to the same site.
[](https://help.kajabi.com/articles/website/domains/how-to-set-up-a-forwarding-rule-for-your-custom-domain-on-bluehost#set-up-a-url-redirect-on-bluehost)
Set up a URL redirect on Bluehost
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
**Note:** The redirect process described in this guide only applies if you’ve connected your custom domain using the “Create subdomain for Kajabi site” option in your Domain Settings. If you’ve connected your domain using the “[Connect domain to Kajabi](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain)
” option, there is no need to set up a forwarding rule.
First, check that your domain is set up properly in Kajabi:
1. Open the **Settings** tab from the Dashboard.
2. Click **Domain**.
3. Confirm that the **custom domain is connected**:
Log into your [Bluehost account and navigate to cPanel.](https://www.bluehost.com/my-account/login)
1. Open **Domains**.
2. Click **Redirects**.
3. Fill out the **Add Redirect** fields.
4. Select **Permanent 301** and then choose the correct domain in the dropdown menu.
5. Under **“Redirects to →** type in **[https://www.yourdomain.com](https://www.yourdomain.com/)
**.
6. Select **Add** and test it in your browser.
Visit [Bluehost’s Knowledge Base](https://www.bluehost.com/help/article/redirecting-domain-name)
to learn more.
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# Gmail & Yahoo email requirement updates - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/domains/gmail-yahoo-email-requirement-updates#content-area)
[](https://help.kajabi.com/articles/website/domains/gmail-yahoo-email-requirement-updates#overview)
Overview
----------------------------------------------------------------------------------------------------------------
Have questions about the Gmail and Yahoo email requirement updates? This guide covers what’s happening, who needs to take action, and how to add a DMARC record to DNS.
[](https://help.kajabi.com/articles/website/domains/gmail-yahoo-email-requirement-updates#what%E2%80%99s-happening)
What’s happening?
-----------------------------------------------------------------------------------------------------------------------------------------
You may have heard about the email requirements for bulk senders starting February 4, 2024. Yahoo and Gmail have separately announced updated requirements to deliver email to their platforms. Their goal is to better secure customers’ inboxes and provide an improved consumer email experience. The updated recommendations cover the following:
* **Ensure proper setup and authentication** - For senders to Yahoo or Gmail, both mail providers require that all emails be fully authenticated with Sender Policy Framework (SPF), Domain Keys Identified Mail (DKIM), and Domain-based Message Authentication, Reporting and Conformance (DMARC).
* **Make it easy to unsubscribe** - To provide a hassle-free experience for users, senders must support one-click unsubscribe in the List-Unsubscribe header in the email. This does not affect the visible Unsubscribe link in the body of the email. Both mailbox providers require senders to honor the unsubscribe request within two days.
* **Send emails that your subscribers want to receive** - To help reduce spam in their users’ inboxes, both Yahoo and Gmail will enforce a spam complaint threshold of 0.3%. However, Kajabi enforces a complaint threshold of 0.2% to ensure email success for our Heroes. Exceeding this threshold will likely increase the number of blocked emails or emails being directed to the bulk folder.
Although this change will improve your email deliverability, there are actions you may need to take if you have a custom email domain connected to Kajabi.
[](https://help.kajabi.com/articles/website/domains/gmail-yahoo-email-requirement-updates#which-email-providers-are-implementing-changes)
Which email providers are implementing changes?
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
[Google](https://blog.google/products/gmail/gmail-security-authentication-spam-protection/)
and [Yahoo](https://blog.postmaster.yahooinc.com/post/730172167494483968/more-secure-less-spam)
are adding email requirements for bulk senders starting February 2024.
[](https://help.kajabi.com/articles/website/domains/gmail-yahoo-email-requirement-updates#what-do-you-need-to-do)
What do you need to do?
---------------------------------------------------------------------------------------------------------------------------------------------
For our Kajabi Heroes, we are dedicated to empowering you with the tools necessary to succeed. Because of this, Kajabi has been hard at work building updates for our email tool to match the updated requirements. Therefore, the majority of our Heroes will not need to take any action, and the updates to accommodate these requirements will not impact your email deliverability through Kajabi. Additionally, your email metrics will not be impacted.
###
[](https://help.kajabi.com/articles/website/domains/gmail-yahoo-email-requirement-updates#if-you-send-email-from-a-kajabi-email-domain)
If you send email from a Kajabi email domain:
You are already set up to match the updated requirements and there is nothing for you to do! All required DNS records are already in place for shared sending pools.
###
[](https://help.kajabi.com/articles/website/domains/gmail-yahoo-email-requirement-updates#if-you-send-email-from-a-custom-sending-domain-and-kajabi-controls-your-dns)
If you send email from a custom sending domain and Kajabi controls your DNS:
There is nothing for you to do! SPF, DKIM, and PTR records are already in place, and DMARC records will be in place by February 4, 2024.
[](https://help.kajabi.com/articles/website/domains/gmail-yahoo-email-requirement-updates#who-needs-to-take-action)
Who needs to take action?
-------------------------------------------------------------------------------------------------------------------------------------------------
For Heroes with custom email domains who control their own DNS, there is one small action item: You will need to implement a DMARC. If this applies to you, we will reach out with a reminder. If you don’t add the DMARC record to your DNS by February 4, 2024, you will still be able to send email through Kajabi, but your custom email domain will be disabled, and your email will be sent from a shared sending pool. **Not sure if you control your DNS? See below.**
###
[](https://help.kajabi.com/articles/website/domains/gmail-yahoo-email-requirement-updates#if-you-send-email-from-a-custom-sending-domain-and-you-control-your-dns)
If you send email from a custom sending domain and you control your DNS:
You will need to add a DMARC record specific to your sending domain to your DNS by February 4, 2024. Your SPF, DKIM, and PTR records are already in place. Unless you have an existing DMARC record, the following will need to be added to your DNS: **Type**: `TXT` **Name**: `_dmarc` **Content (or Value)**: `"v=DMARC1; p=none; rua=mailto:dmarc_kjb@kajabi.com; pct=100; rf=afrf"` (Be sure to include all special characters, e.g., "")  **If you already have a DMARC record and your parameter is set to `adkim=s`:** If you have a DMARC record, without an ADKIM tag or an ADKIM tag is set to `adkim=r` (relaxed) and not `adkim=s` (strict), there is nothing more for you to do! However, if your ADKIM tag is set to `adkim=s`, please reach out to our support team for assistance.
[](https://help.kajabi.com/articles/website/domains/gmail-yahoo-email-requirement-updates#add-a-dmarc-record-to-dns)
Add a DMARC record to DNS
--------------------------------------------------------------------------------------------------------------------------------------------------
Adding a DMARC record to DNS will vary depending on the DNS Provider. Follow the instructions for the specific DNS Provider:
* GoDaddy
* CloudFlare
* Bluehost
* Namecheap
* SiteGround
**Important:** The verification process can take up to 48 hours due to the timeframe for the Domain Name System (DNS) changes to propagate. To create a successful connection: (1) A custom subdomain has been added to ensure that your records don’t interfere with existing domains. (2) Your DNS changes must propagate, meaning that Internet Service Provider (ISP) nodes across the world must update their caches with your new DNS information.
###
[](https://help.kajabi.com/articles/website/domains/gmail-yahoo-email-requirement-updates#godaddy)
GoDaddy
**To add a DMARC record to GoDaddy, add it as a TXT record:**
1. In your GoDaddy DNS Records, click **Add** and select **TXT** from the Type dropdown.
2. Enter the Name `_dmarc` into the **Name** field in GoDaddy.
3. Enter `"v=DMARC1; p=none; rua=mailto:dmarc_kjb@kajabi.com; pct=100; rf=afrf"` into the **Value** field in GoDaddy.
**Note:** Be sure to include all special characters, including quotations, apostrophes, and spaces. We recommend copying and pasting the exact value into the Value field.
4. Keep the default value in the TTL field.
5. Click **Add record**.
###
[](https://help.kajabi.com/articles/website/domains/gmail-yahoo-email-requirement-updates#cloudflare)
CloudFlare
**To add a DMARC record to CloudFlare, add it as a TXT record:**
1. Log into the CloudFlare dashboard and click into the **Active domain**.
2. Select the **DNS** tab.
3. Click +**Add Record** and select **TXT** from the Type dropdown.
4. Enter the Name `_dmarc` into the **Name** field in CloudFlare.
5. Keep the default value in the TTL field.
6. Enter `"v=DMARC1; p=none; rua=mailto:dmarc_kjb@kajabi.com; pct=100; rf=afrf"` into the **Content** field in CloudFlare.
**Note:** Be sure to include all special characters, including quotations, apostrophes, and spaces. We recommend copying and pasting the exact value into the Content field.
[](https://help.kajabi.com/articles/website/domains/gmail-yahoo-email-requirement-updates#determine-if-you-control-dns)
Determine if you control DNS
--------------------------------------------------------------------------------------------------------------------------------------------------------
If you connected your domain to Kajabi using the “Connect domain to Kajabi” option (nameserver method), Kajabi controls your DNS. If you connected your domain using the “Create subdomain for Kajabi site” option (CNAME method), you likely still control your DNS through your domain registrar.
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# Purchase a domain name - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/domains/how-to-purchase-a-domain-name#content-area)
[](https://help.kajabi.com/articles/website/domains/how-to-purchase-a-domain-name#overview)
Overview
--------------------------------------------------------------------------------------------------------
So, you want to get rid of the “mykajabi.com” in your URL? It’s okay, we promise it won’t hurt our feelings. Having a custom domain creates invaluable brand consistency and makes not only your website but your business appear more legitimate to your online visitors.
[](https://help.kajabi.com/articles/website/domains/how-to-purchase-a-domain-name#purchase-through-a-domain-registrar)
Purchase through a domain registrar
--------------------------------------------------------------------------------------------------------------------------------------------------------------
A domain name registrar is a company that allows you to purchase and register domains. A few common domain registrars that Kajabi users have chosen are:
* [GoDaddy](https://www.godaddy.com/)
* [Domain.com](https://www.domain.com/)
* [HostGator](https://www.hostgator.com/)
* [Name.com](https://www.name.com/)
* [Bluehost](https://www.bluehost.com/)
There are many more great domain registrars to choose from, but we laid these out just to get you started with your search.
[](https://help.kajabi.com/articles/website/domains/how-to-purchase-a-domain-name#choose-a-domain-registrar)
Choose a domain registrar
------------------------------------------------------------------------------------------------------------------------------------------
Choosing which domain registrar to use depends on factors such as their pricing, the services provided, your location, and the expiration and transfer policies, but ultimately it’s up to you to decide which registrar you want to use.
[](https://help.kajabi.com/articles/website/domains/how-to-purchase-a-domain-name#connect-a-purchased-domain)
Connect a purchased domain
--------------------------------------------------------------------------------------------------------------------------------------------
Once you have purchased your Domain Name you are ready to connect it to your Kajabi Site! If you have purchased a domain from a separate domain name registrar, follow the steps laid out [in this tutorial](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain)
.
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# Set up a forwarding rule on GoDaddy - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/domains/how-to-set-up-a-forwarding-rule-for-your-custom-domain-on-godaddy#content-area)
[](https://help.kajabi.com/articles/website/domains/how-to-set-up-a-forwarding-rule-for-your-custom-domain-on-godaddy#overview)
Overview
--------------------------------------------------------------------------------------------------------------------------------------------
Have you set up your custom domain on Kajabi using the “Create subdomain for Kajabi site” option? Did you choose to connect a subdomain with “www” in the URL? You’ll likely want to set up a forwarding rule through your domain registrar to redirect the URL without “www” to the same site.
[](https://help.kajabi.com/articles/website/domains/how-to-set-up-a-forwarding-rule-for-your-custom-domain-on-godaddy#add-a-forwarding-rule-in-godaddy)
Add a forwarding rule in GoDaddy
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
**Note:** The redirect process described in this guide only applies if you’ve connected your custom domain using the “Create subdomain for Kajabi site” option in your Domain Settings. If you’ve connected your domain using the “[Connect domain to Kajabi](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain)
” option, there is no need to set up a forwarding rule.
First, check that your domain is set up properly in Kajabi:
1. Open the **Settings** tab from your Dashboard.
2. Then, click **Domain**.
3. Your domain should state that your **custom domain is connected**:
Next, you will need to log into your GoDaddy account to access your DNS records:
1. Log into your GoDaddy account and choose **Domains**.
2. Then, locate and select the Domain you want to add a forwarding rule for.
3. Click the `…` and choose **Manage DNS**.
4. Scroll Down to the **Forwarding** section and choose **Add** next to the Domain section.
5. Select **https://**.
6. Enter **[www.yoursite.com](http://www.yoursite.com/)
** (specific to whatever your domain is called).
7. Choose **Permanent (301).**
8. Select **Forward Only.**
9. Check the box that reads, “**Update my Nameservers and DNS settings**.”
10. Press **Save.**
11. Enter your URL in your browser to test if the forwarding rule was added correctly:
Visit [GoDaddy’s Help Center](https://in.godaddy.com/help/forward-my-godaddy-domain-12123)
to learn more.
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# Connect a custom domain using nameservers - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/domains/how-can-i-connect-my-custom-domain-to-kajabi-using-nameservers#content-area)
[](https://help.kajabi.com/articles/website/domains/how-can-i-connect-my-custom-domain-to-kajabi-using-nameservers#overview)
Overview
-----------------------------------------------------------------------------------------------------------------------------------------
To connect your custom domain to Kajabi, you need to update your domain’s nameservers to those provided by Kajabi. This ensures that your domain properly points to your Kajabi site. This guide outlines the steps you need to take and key considerations during the process.
[](https://help.kajabi.com/articles/website/domains/how-can-i-connect-my-custom-domain-to-kajabi-using-nameservers#understand-nameservers)
Understand nameservers
---------------------------------------------------------------------------------------------------------------------------------------------------------------------
Nameservers are part of a domain’s DNS settings. By updating nameservers to those specified by Kajabi, you delegate DNS management for your domain to Kajabi’s Cloudflare integration. It’s important to use only the nameservers provided in your Kajabi account during setup as these are specific to your domain.
[](https://help.kajabi.com/articles/website/domains/how-can-i-connect-my-custom-domain-to-kajabi-using-nameservers#update-nameservers)
Update nameservers
-------------------------------------------------------------------------------------------------------------------------------------------------------------
Follow these steps to update your Nameservers:
1. **Log in to your domain registrar**: Access the account where you manage your domain’s DNS settings, such as GoDaddy, Namecheap, or InMotion Hosting.
2. **Locate nameserver settings**: Find the section where your domain’s nameservers are configured. This is usually under DNS management or domain settings.
3. **Replace existing nameservers**: Use the nameservers provided by Kajabi. These may include pairs like `jermaine.ns.cloudflare.com` and `joyce.ns.cloudflare.com`
**Important:** Always refer to the Kajabi-provided nameservers displayed in your Domain settings or setup instructions for accuracy.
4. **Save changes**: Confirm the update and save your settings.
5. **Wait for DNS propagation**: Allow up to 24 hours for the changes to propagate globally. During this time, your domain may not resolve to Kajabi immediately.
[](https://help.kajabi.com/articles/website/domains/how-can-i-connect-my-custom-domain-to-kajabi-using-nameservers#registrar-specific-instructions)
Registrar-specific instructions
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Some registrars may have unique processes for updating nameservers:
* **InMotion Hosting**: Log in to your account, navigate to DNS settings, and replace your current nameservers (e.g., `ns.inmotionhosting.com`) with the Kajabi-provided nameservers. Save changes, and allow propagation time.
* **Namecheap**: Enter the Kajabi-provided nameservers directly into the “Custom DNS” field and save your settings.
[](https://help.kajabi.com/articles/website/domains/how-can-i-connect-my-custom-domain-to-kajabi-using-nameservers#troubleshooting)
Troubleshooting
-------------------------------------------------------------------------------------------------------------------------------------------------------
* **Troubleshooting downtime**: If your Kajabi site is inaccessible after updating nameservers, confirm that only the specified nameservers are in use and no others are configured. Ensure you are using the exact pair provided in your Kajabi account.
* **Custom nameservers**: Avoid using general Cloudflare nameservers (e.g., alexis.ns.cloudflare.com) that are not specifically provided by Kajabi.
* **Propagation time**: Allow 24-48 hours for DNS propagation. Kajabi will notify you when your domain successfully connects.
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# Troubleshoot redirect issues on Kajabi landing pages - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/domains/how-to-troubleshoot-and-resolve-redirect-issues-on-kajabi-landing-pages#content-area)
[](https://help.kajabi.com/articles/website/domains/how-to-troubleshoot-and-resolve-redirect-issues-on-kajabi-landing-pages#overview)
Overview
--------------------------------------------------------------------------------------------------------------------------------------------------
Redirect issues on Kajabi landing pages commonly arise due to countdown blocks, button misconfigurations, or custom code. This guide outlines the key steps to identify and resolve such problems, ensuring a smooth user experience.
[](https://help.kajabi.com/articles/website/domains/how-to-troubleshoot-and-resolve-redirect-issues-on-kajabi-landing-pages#common-causes-of-redirect-issues)
Common causes of redirect issues
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/website/domains/how-to-troubleshoot-and-resolve-redirect-issues-on-kajabi-landing-pages#countdown-blocks-with-redirect-actions)
Countdown blocks with redirect actions
Countdown blocks are a frequent cause of automatic redirections. If a countdown timer is set to redirect after reaching zero, it may send users to an unintended page. Here’s how to check and fix it:
1. Navigate to your Kajabi landing page editor.
2. Locate any countdown blocks within your page sections.
3. Open the settings for the countdown timer.
4. Toggle off the “Enable countdown action” or remove the countdown block entirely.
###
[](https://help.kajabi.com/articles/website/domains/how-to-troubleshoot-and-resolve-redirect-issues-on-kajabi-landing-pages#homepage-countdown-section-redirects)
Homepage countdown section redirects
If your homepage is redirecting unexpectedly, verify whether the countdown section is triggering the issue:
1. Open your homepage in the Website Pages editor.
2. Locate the countdown section.
3. Untick the option “Enable Countdown Action” or delete the countdown section.
4. Save your changes and test your homepage as a logged-out visitor.
[](https://help.kajabi.com/articles/website/domains/how-to-troubleshoot-and-resolve-redirect-issues-on-kajabi-landing-pages#fixing-call-to-action-button-misconfigurations)
Fixing call-to-action button misconfigurations
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
If a landing page button refreshes the page instead of redirecting to the intended URL, ensure it’s a properly configured Call-to-Action (CTA) button:
1. Open the landing page editor in Kajabi.
2. Scroll to the Call-to-Action section or button.
3. Use the “Button action” setting to select the correct destination.
4. Verify the URL or action is set correctly.
5. Save and test the button behavior.
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# Verify a custom domain for Google Workspace - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/domains/how-to-verify-your-custom-domain-on-kajabi-for-google-workspace#content-area)
[](https://help.kajabi.com/articles/website/domains/how-to-verify-your-custom-domain-on-kajabi-for-google-workspace#overview)
Overview
------------------------------------------------------------------------------------------------------------------------------------------
Looking to connect, create, and collaborate with your entire team on Google Workspace? This guide walks you through verifying your custom domain on Kajabi to complete your Google Workspace setup.
[](https://help.kajabi.com/articles/website/domains/how-to-verify-your-custom-domain-on-kajabi-for-google-workspace#google-workspace)
Google Workspace
----------------------------------------------------------------------------------------------------------------------------------------------------------
With Google Workspace you can build custom business emails for your Kajabi email campaigns, organize your events with Google Calendar, collaborate with your team on upcoming projects, and more! [Learn more about Google Workspace](https://workspace.google.com/)
. With the combined power of Google Workspace and Kajabi, you can streamline and connect your workflows. If you wish to use Google Workspace with your site on Kajabi you will first need to connect a custom domain to Kajabi and verify your domain to complete your Google Workspace setup. [Learn to connect your custom domain to Kajabi](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain)
.
**Note:** If your custom domain is purchased through Google, Google will automatically verify your domain for you and you will not be required to complete the steps provided in this article.
If you have purchased your custom domain from a registrar that does not partner with Google, you will be required to verify your domain to ensure the protection and privacy of your Google Workspace and Domain.
[](https://help.kajabi.com/articles/website/domains/how-to-verify-your-custom-domain-on-kajabi-for-google-workspace#domain-verification)
Domain verification
----------------------------------------------------------------------------------------------------------------------------------------------------------------
Before verifying your domain to set up your Google Workspace, you will first need to connect your custom domain to Kajabi. The verification process cannot be completed with a Kajabi Subdomain, as you will need access to your domain DNS settings. [Learn to connect your custom domain to Kajabi](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain)
After successfully connecting your custom domain to Kajabi, verify your domain in Google Workspace.
###
[](https://help.kajabi.com/articles/website/domains/how-to-verify-your-custom-domain-on-kajabi-for-google-workspace#step-1-get-your-verification-code)
Step 1. Get your verification code
1. Open the [Google Workspace setup tool](https://admin.google.com/u/0/ac/signup/setup/v2/verify/txt)
.
2. Then, sign in to your Google Admin console.
**Note:** You will need to sign in with your Google Administrator account.
1. Click **Continue** next to the “Verify your domain” card.
2. Locate your verification code and click **Copy**:
###
[](https://help.kajabi.com/articles/website/domains/how-to-verify-your-custom-domain-on-kajabi-for-google-workspace#step-2-add-your-verification-code-to-your-dns-settings-on-kajabi)
Step 2. Add your verification code to your DNS settings on Kajabi
1. In a separate browser window or tab, log into your Kajabi account.
2. Click **Settings** in the bottom left corner of your Dashboard.
3. Open **Domain** to access your Domain Settings.
4. Click the **right-arrow next to your domain URL** to open your DNS Settings for your connected custom domain.
5. Click **\+ Custom Record** in the top-right corner.
6. Select **TXT Record**.
7. In the name field, enter the **@** symbol.
8. Then, in the **TXT Record** field, enter your Google Workspace verification code from Step 1.
9. Click **Add** to apply:
###
[](https://help.kajabi.com/articles/website/domains/how-to-verify-your-custom-domain-on-kajabi-for-google-workspace#step-3-verify-your-domain)
Step 3. Verify your domain
1. Navigate back to your Google Admin Console.
2. Then, click **Verify my domain**:
**Note:** Additional time may be required to publish the verification code. If you receive an error message from the Google Workspace setup tool, wait an hour before attempting to verify again. It is important to note that in some cases, it can take up to 48 hours to publish your verification code.
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# Manage DNS records on Kajabi - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/domains/how-to-manage-your-dns-records-on-kajabi#content-area)
If you have successfully connected your custom domain to Kajabi, you will have access to DNS settings for the connected custom domain on Kajabi. [Learn how to connect a custom domain](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain)
.
[](https://help.kajabi.com/articles/website/domains/how-to-manage-your-dns-records-on-kajabi#what-are-dns-records)
What are DNS records?
--------------------------------------------------------------------------------------------------------------------------------------------
What is **DNS**? DNS stands for the Domain Name System. Which is a fancy way of saying that the DNS is the handbook for the Internet. So, if the DNS is the handbook for the Internet, the DNS records are the listings for the businesses in that handbook. For example, a business listing within a handbook will provide information about the address, office hours, and services provided to help a person access that business. Similarly, DNS records communicate the essential information for a user to access your website. DNS records are crucial to ensuring that your website can be connected and accessible to the outside world. With Kajabi, connecting your custom domain allows you to manage and view your DNS records directly from your Kajabi account.
**Note:** Removing, editing, or adding custom records requires working with domain settings. If you are unfamiliar with domain settings, we recommend consulting with a web professional before making changes to DNS records. If you require additional assistance, reach out to our [support team](https://help.kajabi.com/articles/resources/support/how-to-contact-kajabi-support)
.
[](https://help.kajabi.com/articles/website/domains/how-to-manage-your-dns-records-on-kajabi#view-dns-records)
View DNS records
-----------------------------------------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/website/domains/how-to-manage-your-dns-records-on-kajabi#access-dns-settings-in-kajabi)
Access DNS settings in Kajabi
**Note:** DNS Settings are only available if you have successfully connected a custom domain to Kajabi using the nameserver method. If you connected your domain using the CNAME/subdomain method, your DNS is still managed by your domain registrar and will not appear in Kajabi.
[Learn how to connect a custom domain](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain)
.
1. Open the **Settings** tab from the Dashboard:
2. Click **Domain**:
3. Click **DNS Settings**:
[](https://help.kajabi.com/articles/website/domains/how-to-manage-your-dns-records-on-kajabi#add-custom-records-to-dns-settings)
Add custom records to DNS settings
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------
1. From the Dashboard, open the **Settings** tab.
2. Under **Site settings**, click **Domain,** then **DNS Settings**.
3. Click **\+ Custom Record** in the top right corner of the DNS Settings page and select a record type:
###
[](https://help.kajabi.com/articles/website/domains/how-to-manage-your-dns-records-on-kajabi#available-custom-record-types)
Available custom record types
* **A record** - Assigns an address for your domain to a specific IP
* **CNAME record** - Used to connect platforms through subdomains
* **MX record** - Holds your email sending and receiving information
* **SRV record** - Specifies a port for specific services. Commonly used for services like Skype or Discord.
* **TXT record** - These records are used to hold your email security information (e.g., DKIM) as well as for third-party plug-ins.
Changes to your DNS records can take up to 24-48 hours to go into full effect. If you encounter issues after 24-48 hours, please reach out to our [support team](https://help.kajabi.com/articles/resources/support/how-to-contact-kajabi-support)
for additional assistance.
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# Test a domain connection to prevent webmail disruption - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/domains/how-to-test-your-domain-connection-to-prevent-a-webmail-disruption#content-area)
[](https://help.kajabi.com/articles/website/domains/how-to-test-your-domain-connection-to-prevent-a-webmail-disruption#overview)
Overview
---------------------------------------------------------------------------------------------------------------------------------------------
After connecting your custom website domain to Kajabi by choosing the “Connect domain to Kajabi” option and updating your domain nameservers, check to make sure that the DNS records for your webmail service have been imported to Kajabi.
[](https://help.kajabi.com/articles/website/domains/how-to-test-your-domain-connection-to-prevent-a-webmail-disruption#what-happens-after-connecting-a-custom-domain-to-kajabi)
What happens after connecting a custom domain to Kajabi
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Every website has a domain host that manages the [DNS (Domain Name System) records](https://www.cloudflare.com/learning/dns/dns-records/)
on the backend of the site. Examples of domain hosting providers include GoDaddy, Bluehost, and Cloudflare. When you change your nameservers to point your website domain to Kajabi, Kajabi becomes the new DNS authority for your site. This means that any time you need to update your DNS records, you’ll do so directly in your Kajabi DNS Settings. If you have a webmail service connected to your custom website domain, Kajabi will need to know the DNS records associated with your webmail in order to keep it up and running. Common examples of webmail providers include Google Workspace and Office 365. Learn how to manage your DNS settings in Kajabi [here](https://help.kajabi.com/articles/website/domains/how-to-manage-your-dns-records-on-kajabi)
.
**Tip:** If you don’t yet have a webmail service connected to your domain, you’ll need to set one up in order to both send and receive emails via a full-service email account tied to your domain name. Kajabi’s Custom Email Domain feature is used exclusively to customize the sender address on your site’s automated outgoing marketing emails. It is not a replacement for a webmail service.
After you follow the steps to [connect your custom domain to Kajabi](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain)
, your DNS records (including any webmail records) should automatically import as part of the connection process. However, in some cases this import can fail. **We strongly recommend that you screenshot all of your original DNS records prior to changing nameservers in case you need to manually add them later.**
[](https://help.kajabi.com/articles/website/domains/how-to-test-your-domain-connection-to-prevent-a-webmail-disruption#test-the-domain-connection)
Test the domain connection
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Follow these steps to check if the DNS records for your webmail are imported correctly.
###
[](https://help.kajabi.com/articles/website/domains/how-to-test-your-domain-connection-to-prevent-a-webmail-disruption#step-1-wait-for-a-connection-confirmation)
Step 1. Wait for a connection confirmation
After connecting your website domain to Kajabi, you’ll receive an email confirmation that the connection process has completed. If you don’t see this email within about 24 hours, check your Kajabi Domain Settings to see if your domain is connected: 
###
[](https://help.kajabi.com/articles/website/domains/how-to-test-your-domain-connection-to-prevent-a-webmail-disruption#step-2-check-your-kajabi-dns-settings)
Step 2. Check your Kajabi DNS settings
Once you’ve received confirmation that your domain is connected to Kajabi, check your Kajabi DNS Settings for webmail MX records:
1. Open the **Settings** tab at the lower left of your Kajabi Dashboard.
2. In your Site Settings, select **Domain**.
3. Click the **DNS Settings** link at the top left of your Domain Settings page.
4. Navigate to the **MX Record** section of your Advanced Settings:
If you see MX records listed, the automatic import process worked — but send yourself a test email to confirm your email account is still working properly.
[](https://help.kajabi.com/articles/website/domains/how-to-test-your-domain-connection-to-prevent-a-webmail-disruption#restore-missing-webmail-records)
Restore missing webmail records
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
If there are no MX records listed in your Kajabi DNS Settings, you’ll need to add your webmail records manually. You might need to add just MX records or a combination of MX and TXT records, depending on your webmail provider (Google Workspace, Office 365, etc.). If you took a screenshot or otherwise noted your original DNS records, use that documentation for reference. If you don’t have a copy of your records, contact your ESP (email service provider) and ask them to provide you with the DNS records needed to reconnect your webmail. Alternately, you might still be able to retrieve the records from your prior domain host’s DNS settings. Google’s MX records are also available in our troubleshooting guide [here](https://help.kajabi.com/articles/marketing/email-campaigns/why-are-my-emails-not-sending-or-receiving-after-i-connect-my-custom-domain#h_01FRVAHREHYDH7S5BHP5X8RN9P)
. Microsoft Office 365 requires several DNS records to connect, including Autodiscover, MX, and SPF records. The MX record value is unique to your personal account. Learn more about using Office 365 DNS records [here](https://learn.microsoft.com/en-us/microsoft-365/enterprise/external-domain-name-system-records?view=o365-worldwide#external-dns-records-required-for-email-in-office-365-exchange-online)
. Once you have a copy of your webmail records in hand, follow the steps in our guide on [how to manually add missing DNS records](https://help.kajabi.com/articles/marketing/email-campaigns/why-are-my-emails-not-sending-or-receiving-after-i-connect-my-custom-domain)
.
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# Kajabi default subdomain vs custom domain - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/domains/kajabi-default-subdomain-vs-custom-domain#content-area)
[](https://help.kajabi.com/articles/website/domains/kajabi-default-subdomain-vs-custom-domain#overview)
Overview
--------------------------------------------------------------------------------------------------------------------
Kajabi ensures that your site can be accessed through both your Kajabi subdomain and a connected custom domain. This guide explains the difference between these options and how to configure them. 
[](https://help.kajabi.com/articles/website/domains/kajabi-default-subdomain-vs-custom-domain#kajabi-default-subdomain)
Kajabi default subdomain
----------------------------------------------------------------------------------------------------------------------------------------------------
When you create your account, Kajabi generates a default subdomain for you. You should **use (or change) the default subdomain for your Kajabi site** if your site is hosted elsewhere, like Wordpress, Wix, or Squarespace. An example of this subdomain would be the “cooking with Carl” piece of \*\*\*cookingwithcarl.\*\*\*mykajabi.com. This subdomain must be unique. Meaning, just like with an email address, there cannot be two of the same subdomain under Kajabi. Subdomains must be at least 3 characters long, contain only lowercase letters, numbers, and hyphens, and cannot use reserved words such as: `admin`, `blog`, `login`, `mail`, `www`, `staging`, `smtp`, or `ftp`.
###
[](https://help.kajabi.com/articles/website/domains/kajabi-default-subdomain-vs-custom-domain#change-the-default-kajabi-subdomain)
Change the default Kajabi subdomain
1. Open the **Settings** tab from your **Dashboard**.
2. Click **Domain**.
3. Then, in the Kajabi default Subdomain section, edit your **Kajabi subdomain**.
4. Click **Save** to apply your changes.
[](https://help.kajabi.com/articles/website/domains/kajabi-default-subdomain-vs-custom-domain#custom-domain)
Custom domain
------------------------------------------------------------------------------------------------------------------------------
Connect a custom domain if your business’s main website is hosted by Kajabi and you would like to give your site a full custom URL. Connecting a custom domain is a great way to reinforce brand identity and build trust between prospects/customers and your business while giving your website an added professional look and feel. Example: _**cookingwithcarl.com**_ If desired, you may also add a subdomain to your custom domain. Example: \*\*\*courses.\*\*\*cookingwithcarl.com Doing this (even after your site has been live for some time) will allow your visitors to access your site with both your original Kajabi subdomain and your connected custom domain. **For example:** You launch your site with the Kajabi subdomain, _cookingwithcarl.mykajabi.com_, then decide to connect your custom domain to Kajabi (i.e., _cookingwithcarl.com_). Your site visitors can access your site using both the Kajabi subdomain cookingwithcarl.mykajabi.com and your connected custom domain cookingwithcarl.com. To learn how to connect your custom domain to your Kajabi site, see our article [Connect a custom domain](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain)
.
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# Lightning Loader - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/domains/lightning-loader#content-area)
[](https://help.kajabi.com/articles/website/domains/lightning-loader#overview)
Overview
-------------------------------------------------------------------------------------------
Load time is the amount of time it takes for a website to render on a device screen and become functional. A fast load time is essential to give your site users a great experience. Learn more about how Kajabi’s Lightning Loader accomplishes this.
[](https://help.kajabi.com/articles/website/domains/lightning-loader#what-is-lightning-loader)
What is Lightning Loader?
----------------------------------------------------------------------------------------------------------------------------
Lightning Loader is caching technology that improves your website load time and overall site performance to create the best possible experience for your visitors. And the best part is, Kajabi automatically includes this technology with your site! You don’t have to lift a finger to enable Lightning Loader.
[](https://help.kajabi.com/articles/website/domains/lightning-loader#how-does-it-work)
How does it work?
------------------------------------------------------------------------------------------------------------
Lightning Loader is different than browser caching. Browser caching is local to each site visitor and can vary depending on the visitor’s unique browser settings. Lightning Loader caches your page output independent of browser caching, which greatly speeds up page load time. The more complex your site is, the more impact Lightning Loader may have on your load time.
[](https://help.kajabi.com/articles/website/domains/lightning-loader#what-is-load-time-and-why-is-it-important)
What is load time and why is it important?
--------------------------------------------------------------------------------------------------------------------------------------------------------------
Load time is the amount of time it takes for a website to render on a device screen and become functional. A fast load time is essential to give your site users a great experience. Let’s be real, the only time you’ve probably noticed load time is when a site is taking way too long to load (and you’ve got better things to do than wait around). Slow load times can lose customers fast.
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# Troubleshoot a site not secure message - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/domains/how-to-troubleshoot-site-not-secure-message#content-area)
[](https://help.kajabi.com/articles/website/domains/how-to-troubleshoot-site-not-secure-message#overview)
Overview
----------------------------------------------------------------------------------------------------------------------
If you receive a “Site Not Secure” error message when accessing a Product or Page, refer to this guide to ensure that your site is secure.
[](https://help.kajabi.com/articles/website/domains/how-to-troubleshoot-site-not-secure-message#understand-secure-vs-not-secure)
Understand secure vs. not secure
---------------------------------------------------------------------------------------------------------------------------------------------------------------------
**Site Not Secure Message:** 
###
[](https://help.kajabi.com/articles/website/domains/how-to-troubleshoot-site-not-secure-message#what-can-cause-this-message)
What can cause this message?
This message can be caused by conflicting temporary internet files (from web browser caching) or your domain may be directing your visitors to your site using HTTP instead of HTTPS.
###
[](https://help.kajabi.com/articles/website/domains/how-to-troubleshoot-site-not-secure-message#what-is-the-difference-between-http-and-https)
What is the difference between HTTP and HTTPS?
In short, HTTPS is HTTP encrypted. The S in HTTPS stands for “secure.” HTTPS uses an encryption protocol known as a Secure Sockets Layer (SSL) to encrypt HTTP requests and responses. As a result, HTTPS is more secure than HTTP. To determine if your site is using HTTP or HTTPS:
* `http://` is using HTTP
* `https://` is using HTTPS
When your website displays `http://` in the URL instead of `https://` you may encounter a “Site Not Secure” message:
Read [CloudFlare’s Guide to HTTPS](https://www.cloudflare.com/learning/ssl/what-is-https/)
to learn more.
[](https://help.kajabi.com/articles/website/domains/how-to-troubleshoot-site-not-secure-message#troubleshoot-your-site)
Troubleshoot your site
--------------------------------------------------------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/website/domains/how-to-troubleshoot-site-not-secure-message#step-1-clear-your-web-browser%E2%80%99s-cache-and-cookies)
Step 1. Clear your web browser’s cache and cookies
Clearing your web browser’s cache and cookies provides a “clean slate” for you. Your browser will be reset and you can try again with a fresh browsing setup. Read popular web browser guides on clearing your browser’s cache:
* Learn to [clear cache and cookies in Chrome](https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=enIn)
.
* Learn to [clear history, cache, and cookies in Safari](https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac)
.
If you are using another web browser, check its support site for instructions on clearing cache and cookies.
**Note:** When managing your browser settings to clear cache and cookies from your web browser, be sure to continue allowing third-party cookies to avoid experiencing the [Login Page error](https://help.kajabi.com/articles/website/pages/why-does-the-login-page-or-404-error-keep-appearing-when-editing-my-site)
.
###
[](https://help.kajabi.com/articles/website/domains/how-to-troubleshoot-site-not-secure-message#step-2-check-if-your-domain-redirects-to-http-or-https)
Step 2. Check if your domain redirects to http or https
If your cache and cookies have been cleared but the “Not Secure” message persists, check to see if your website is using `http://`or `https://`:
1. Enter your **domain** into the address bar of your web browser.
2. Click into the **URL** to expand and view the entire URL:
###
[](https://help.kajabi.com/articles/website/domains/how-to-troubleshoot-site-not-secure-message#step-3-set-up-a-forwarding-rule-with-your-domain-host)
Step 3. Set up a forwarding rule with your domain host
In order to secure your custom domain, ensure that you’ve set up a forwarding rule for your domain to always go to `https://`. Each domain provider has their own flow for setting up a forwarding rule, so depending on your domain host (e.g., GoDaddy, Bluehost, etc.) your setup may differ slightly. If your custom domain still requires a forwarding rule to always go to `https://`, refer to the guide corresponding with your domain provider. If you’re using another domain provider, please refer to their support site for instructions on creating a forwarding rule. Learn how to add/edit a Forwarder for a few popular hosting services:
* [GoDaddy](https://help.kajabi.com/articles/website/domains/how-to-set-up-a-forwarding-rule-for-your-custom-domain-on-godaddy)
* [Bluehost](https://help.kajabi.com/articles/website/domains/how-to-set-up-a-forwarding-rule-for-your-custom-domain-on-bluehost)
###
[](https://help.kajabi.com/articles/website/domains/how-to-troubleshoot-site-not-secure-message#step-4-ensure-that-all-5-records-have-been-added-to-your-custom-domain-properly)
Step 4. Ensure that all 5 records have been added to your custom domain properly
[Learn more about configuring DNS settings in Kajabi](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain)
.
###
[](https://help.kajabi.com/articles/website/domains/how-to-troubleshoot-site-not-secure-message#still-experiencing-issues-contact-support)
Still experiencing issues? Contact support
Lastly, if you’ve cleared your browser’s cache and cookies and your custom domain is set to always go to `https://` instead of `http://`, please reach out to our support team.
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# Troubleshoot custom domain issues - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/domains/troubleshooting-custom-domain-issues#content-area)
[](https://help.kajabi.com/articles/website/domains/troubleshooting-custom-domain-issues#overview)
Overview
---------------------------------------------------------------------------------------------------------------
Kajabi provides tools to manage every aspect of your custom domain, including disconnecting or reconnecting the domain, reverting to your default Kajabi subdomain (.mykajabi.com), and resolving DNS issues.
[](https://help.kajabi.com/articles/website/domains/troubleshooting-custom-domain-issues#disconnect-a-custom-domain)
Disconnect a custom domain
---------------------------------------------------------------------------------------------------------------------------------------------------
To disconnect your custom domain from Kajabi, follow these steps:
1. Open your Kajabi dashboard and navigate to **Settings > Domain**.
2. Locate the custom domain you want to disconnect.
3. Click the three-dot menu (located next to your custom domain).
4. Select **Remove** or **Disconnect** to complete the process.
**Important:**
* If there is no three-dot menu or no option to disconnect, your domain may not currently be connected to your Kajabi account.
* In some cases, you may also need to update your DNS settings at your domain registrar (e.g., GoDaddy, Squarespace) to stop pointing the domain to Kajabi.
* Enter the required information, such as the subdomain name (e.g., courses). Do not enter the full domain (e.g., courses.example.com).
[](https://help.kajabi.com/articles/website/domains/troubleshooting-custom-domain-issues#reconnect-or-add-a-custom-domain)
Reconnect or add a custom domain
---------------------------------------------------------------------------------------------------------------------------------------------------------------
To reconnect or add a custom domain to your Kajabi account, follow these steps:
1. Go to **Settings > Domain** in your Kajabi dashboard.
2. Click **Setup Custom Domain**.
3. Choose and follow one of the available methods:
* **Connect Domain to Kajabi (Nameserver Method)**: Update the nameservers at your domain registrar as provided by Kajabi.
* **Subdomain Method**: Update specific DNS records (e.g., CNAME) at your registrar per Kajabi’s instructions.
4. Allow up to 24-48 hours for DNS propagation.
[](https://help.kajabi.com/articles/website/domains/troubleshooting-custom-domain-issues#switch-back-to-the-kajabi-subdomain)
Switch back to the Kajabi subdomain
---------------------------------------------------------------------------------------------------------------------------------------------------------------------
If you want to use the default Kajabi subdomain instead of your custom domain:
1. Go to **Settings > Domain**.
2. Click the three-dot menu next to your custom domain.
3. Select **Remove**. This will automatically revert your Kajabi site to the default subdomain.
[](https://help.kajabi.com/articles/website/domains/troubleshooting-custom-domain-issues#troubleshoot-common-domain-issues)
Troubleshoot common domain issues
-----------------------------------------------------------------------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/website/domains/troubleshooting-custom-domain-issues#resolve-dns-connection-issues)
Resolve DNS connection issues
If your domain is not connecting properly, you may need to:
1. Remove the custom domain in Kajabi and then go through the setup process again.
2. Verify that the DNS records at your registrar match the values provided by Kajabi.
3. Allow time for DNS propagation, which can take up to 24-48 hours after making changes.
###
[](https://help.kajabi.com/articles/website/domains/troubleshooting-custom-domain-issues#update-dns-settings-for-specific-registrars)
Update DNS settings for specific registrars
For users dealing with specific platforms like GoDaddy or Squarespace:
1. Disconnect the domain from the current platform (e.g., Squarespace).
2. Remove the old nameservers (e.g., Kajabi’s Cloudflare nameservers).
3. Add the new DNS records or nameservers applicable to your setup.
This process ensures that domains pointing to one service can be updated to point to another (e.g., for GHL record setup).
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# Code-based customizations - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/domains/code-based-customizations#content-area)
[](https://help.kajabi.com/articles/website/domains/code-based-customizations#overview)
Overview
----------------------------------------------------------------------------------------------------
Kajabi provides you with the flexibility to make your site your own through the use of custom code. However, adding custom code to your site is an advanced modification that may affect the functionality and the security of your site, which may result in unintended consequences. Kajabi cannot guarantee the functionality or compatibility of any custom code with your site, and **all code-based customizations fall outside the scope of Kajabi Support**. We advise Heroes to use vulnerability tools like [VirusTotal](https://www.virustotal.com/gui/home/url)
or [Snyk](https://snyk.io/)
to scan any custom code they intend to use and apply certain best practices to help reduce potential impact.
[](https://help.kajabi.com/articles/website/domains/code-based-customizations#code-based-customizations)
Code-based customizations
--------------------------------------------------------------------------------------------------------------------------------------
You can use custom code-based modifications when a feature, functionality, or embedded content isn’t available in Kajabi. All code-based customizations fall outside of the scope of Kajabi support. Adding a custom modification usually involves pasting code provided by a third-party service into an acceptable location of your site. We recommend using an external tool like VirusTotal, Snyk, or any other tool you prefer to scan for vulnerabilities and malware for any custom code you intend to use from a third party. Since these are code-based solutions, we cannot guarantee their functionality or compatibility with Kajabi. This includes, but is not limited to, their ability to function with our design, particularly their appearance on mobile devices or if it functions on all templates. Things to think about when integrating third-party code:
* What is your objective for adding code to your site?
* Who wrote the code that you are adding to your site?
* Did you test your code before adding it to your site?
[](https://help.kajabi.com/articles/website/domains/code-based-customizations#custom-code-recommendations)
Custom code recommendations
------------------------------------------------------------------------------------------------------------------------------------------
Code customizations can cause issues on your site with future updates to our platform. While we can’t help further, many resources can point you in the right direction, including the following:
* Kajabi experts
* W3 Schools
* Stack Overflow
* Kajabi custom code articles (see links below)
[](https://help.kajabi.com/articles/website/domains/code-based-customizations#common-code-types-available-to-add-to-your-site)
Common code types available to add to your site
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/website/domains/code-based-customizations#html)
HTML
The code used to add content to a web page. When you add a block, you’re adding HTML to your site.
###
[](https://help.kajabi.com/articles/website/domains/code-based-customizations#javascript)
JavaScript
The code used to add interactivity to a web page. JavaScript works behind the scenes to make things like slideshows, sliders, and lightboxes work.
###
[](https://help.kajabi.com/articles/website/domains/code-based-customizations#css)
CSS
CSS is the coding language used to apply style and design to a web page written in HTML. You can use the CSS editor to customize:
* Fonts
* Colors
* Backgrounds
You shouldn’t use CSS to customize:
* Padding
* Margins
* Floats
* Sizes (Blocks, Images, or Banners)
* Positioning
[](https://help.kajabi.com/articles/website/domains/code-based-customizations#custom-code-integration-articles)
Custom code integration articles
----------------------------------------------------------------------------------------------------------------------------------------------------
| Custom code integration article | Description |
| --- | --- |
| [How to add a custom section](https://help.kajabi.com/articles/website/pages/how-to-add-a-custom-section) | Use custom sections to add custom code to your pages. |
| [How to add custom fonts](https://help.kajabi.com/articles/website/pages/add-custom-fonts) | Add custom fonts to your pages with custom fonts. |
| [How to add custom code to your page](https://help.kajabi.com/articles/website/pages/add-custom-code-to-pages) | Modify your site with custom code. |
| [How to embed custom code to your page with Premier](https://help.kajabi.com/articles/website/pages/how-to-embed-custom-code-to-your-page-with-premier) | Add custom code with pages built with Premier. |
| [Connect a third-party payment gateway](https://help.kajabi.com/articles/api-integrations/payment-integrations/connect-a-third-party-payment-gateway) | Connects your third-party payment gateway to Kajabi. |
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# Verify a domain with Facebook - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/domains/verifying-your-domain-with-facebook#content-area)
[](https://help.kajabi.com/articles/website/domains/verifying-your-domain-with-facebook#overview)
Overview
--------------------------------------------------------------------------------------------------------------
Verifying your domain with Facebook is a required step to ensure that only verified owners can edit the way their content appears on Facebook. This guide walks you through how to verify your domain with Facebook’s Business Manager.
[](https://help.kajabi.com/articles/website/domains/verifying-your-domain-with-facebook#domain-verification)
Domain verification
------------------------------------------------------------------------------------------------------------------------------------
If you wish to implement Facebook tools like [connecting Facebook Pixel](https://help.kajabi.com/articles/api-integrations/analytics-integrations/meta-pixel-with-kajabi)
to your site on Kajabi, Facebook requires you to [verify your domain](https://developers.facebook.com/docs/sharing/domain-verification)
to protect and claim ownership of your website domain name. Facebook provides three different methods to verify your domain, two of which can be used for your site on Kajabi:  Method 1 and 3 will allow you to verify your domain for your site on Kajabi. [Learn to implement Facebook’s domain verification](https://developers.facebook.com/docs/sharing/domain-verification/verifying-your-domain)
. If you choose to follow Method 3, the meta tag can be easily copied and pasted onto your header page scripts. [Learn to add to your header page scripts](https://help.kajabi.com/hc/en-us/articles/360037850453#page-scripts)
.
[](https://help.kajabi.com/articles/website/domains/verifying-your-domain-with-facebook#my-domain-is-not-verifying-with-facebook)
My domain is not verifying with Facebook
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Facebook cannot verify your domain if you have not connected a custom domain to your site.
###
[](https://help.kajabi.com/articles/website/domains/verifying-your-domain-with-facebook#why-do-you-need-a-custom-domain-to-verify)
Why do you need a custom domain to verify?
Facebook verifies the root domain for a site (e.g., kajabi.com). Without a custom domain, method 1 is unavailable because your DNS records will be inaccessible and method 3 will not allow Facebook to find and verify the root domain if you add a meta tag to your header page scripts for your Kajabi subdomain (e.g., yoursubdomain.mykajabi.com). In order to verify your domain with Facebook you will need to connect a custom domain to your site. [Learn to connect a custom domain](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain)
###
[](https://help.kajabi.com/articles/website/domains/verifying-your-domain-with-facebook#will-your-site-be-accessible-with-your-kajabi-subdomain-if-you-connect-a-custom-domain)
Will your site be accessible with your Kajabi subdomain if you connect a custom domain?
Connecting a custom domain to your site on Kajabi allows your site visitors to access your site with both your Kajabi subdomain and your connected custom domain. [Learn more](https://help.kajabi.com/articles/website/domains/what-happens-if-i-change-my-domain-after-my-website-has-been-live)
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# Change a domain after a site is live - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/domains/what-happens-if-i-change-my-domain-after-my-website-has-been-live#content-area)
[](https://help.kajabi.com/articles/website/domains/what-happens-if-i-change-my-domain-after-my-website-has-been-live#overview)
Overview
--------------------------------------------------------------------------------------------------------------------------------------------
Wondering what happens to your existing traffic and links if you change your domain? This guide explains the differences between changing to a custom domain versus changing your Kajabi subdomain.
[](https://help.kajabi.com/articles/website/domains/what-happens-if-i-change-my-domain-after-my-website-has-been-live#changing-subdomain-to-a-custom-domain)
Changing subdomain to a custom domain
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Kajabi ensures that your site can be accessed through your Kajabi Subdomain and your connected Custom Domain! [Connecting a custom Domain](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain)
to your Kajabi site (even after your site has been live for some time) will allow your visitors to access your site with both your original Kajabi Subdomain and your connected Custom Domain. For example: You launch your site with the Kajabi subdomain, myawesomesite.mykajabi.com, then decide to connect your custom domain to Kajabi (e.g., myawesomesite.com). Your site visitors can access your site with both the Kajabi subdomain **myawesomesite.mykajabi.com** and your connected custom domain **myawesomesite.com**!
[](https://help.kajabi.com/articles/website/domains/what-happens-if-i-change-my-domain-after-my-website-has-been-live#change-your-kajabi-subdomain-to-a-different-kajabi-subdomain)
Change your Kajabi subdomain to a different Kajabi subdomain
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
At this time, it isn’t possible to set up a 301 redirect to the new subdomain natively within Kajabi. If you start with a Kajabi subdomain (e.g., helpcenter.mykajabi.com), gain traffic, and then change it at a later date (e.g., articles.mykajabi.com) the old subdomain will show up as a non-existing page.
**Tip:** If you wish to create a new domain for branding purposes, we recommend creating a custom domain and [connecting it to Kajabi](https://help.kajabi.com/articles/website/domains/connect-a-custom-domain)
. Then, both the old subdomain and new custom domain will direct to your website appropriately.
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# Manage affiliates - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/affiliates/manage-your-affiliates#content-area)
Create and manage your affiliates in the **My affiliates** section of your **Affiliates Dashboard**. Before getting started, ensure your Kajabi site is set up for affiliate use, including enabling affiliate features and setting default and Offer-level commissions. [Access your Affiliate report](https://help.kajabi.com/articles/sales/affiliates/affiliate-report)
for an overview of affiliate data. Click on an affiliate’s **Name** to:
* Review their individual affiliate statistics.
* Override their affiliate [Percentage](https://help.kajabi.com/articles/sales/affiliates/set-up-your-affiliate-program#set-default-affiliate-commission)
.
* View which **Share Links** are available to each affiliate.
* Create a **Manual Transaction** to credit your affiliate.
**Note:** Affiliates do not automatically get added to your **Contacts** tab. Because affiliates do not need to be customers of your site, they may only exist on your **Affiliates Dashboard**.However, if your affiliates complete a **Form** created on your Kajabi site, purchase an **Offer**, or are manually imported into your Contacts tab, then you will be able to see your affiliates in both your Affiliates Dashboard and your Contacts tab.
[](https://help.kajabi.com/articles/sales/affiliates/manage-your-affiliates#invite-affiliates)
Invite Affiliates
--------------------------------------------------------------------------------------------------------------------
Manually import affiliates by sending an invite to join your site.
1. From the Dashboard, click **Sales.**
2. Click **Affiliates**.
3. Open **My affiliates** from the top navigation menu.
4. There, click **\+ Invite affiliates** in the top right corner of the page.
5. Enter the **Name** and **Email Address** of your new affiliate(s).
6. Click **Invite**.
You will receive an email from our support team to the email associated with your account when the affiliate import process has finished.
**Note:** You may add up to 500 affiliates with each import.
###
[](https://help.kajabi.com/articles/sales/affiliates/manage-your-affiliates#use-a-csv-to-import-affiliates)
Use a CSV to import affiliates
You can copy affiliate information from a specifically formatted CSV file and paste it into the **Invite new affiliates** field. 
* Format each line as **First Name Last Name**,**Email Address**
* Do not include extra commas or special characters
* **Examples:**
* John Doe,[jdoe@example.com](mailto:jdoe@example.com)
* Jane Smith,[jsmith@example.com](mailto:jsmith@example.com)
###
[](https://help.kajabi.com/articles/sales/affiliates/manage-your-affiliates#activate-affiliate-commissions)
Activate Affiliate commissions
After inviting your affiliates, activate **Affiliate commissions** to credit your affiliates for transactions made with their Share Links. [Learn more](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission)
. Additionally, you can activate affiliate commissions specifically for certain offers:
1. From the Dashboard, click **Sales**, then click **Pricing.**
2. Select the desired **Offer**.
3. Select the **Settings** tab.
4. Toggle on **Activate affiliate commissions for this offer** to configure the specific payout percentage or fixed amount for that offer.
For custom affiliate links, head to the **Affiliates Dashboard** and use the **Share Links** tab to generate referral links that redirect to specific Landing Pages, Sales Pages, or Checkout Pages. Provide affiliates with these unique links for targeted promotions. To manage payouts, monitor transactions in the **Transactions** tab of the Affiliates Dashboard. From here, you can export reports for performance reviews and configure automatic or manual payouts.
**Note:** When opening an exported report CSV file, use TextEdit (for Mac) or Notepad (for PCs).
[](https://help.kajabi.com/articles/sales/affiliates/manage-your-affiliates#after-inviting-an-affiliate)
After inviting an Affiliate
----------------------------------------------------------------------------------------------------------------------------------------
An invited affiliate is marked with an **Invite pending** banner until they have confirmed their desire to join as an affiliate of your site: 
**Note:** Your invited affiliate has up to 72 hours to confirm and verify their email before they are successfully added to your site.
[](https://help.kajabi.com/articles/sales/affiliates/manage-your-affiliates#send-the-affiliate-signup-link)
Send the Affiliate Signup link
----------------------------------------------------------------------------------------------------------------------------------------------
Enable self-registration to allow Affiliate Users to register for your site.
###
[](https://help.kajabi.com/articles/sales/affiliates/manage-your-affiliates#enable-affiliate-registrations)
Enable Affiliate registrations
1. Open the **Sales** tab from your Dashboard.
2. Click **Affiliates**.
3. Open **Settings** from the top navigation menu.
4. Toggle on **Enable Self-Registrations**.
###
[](https://help.kajabi.com/articles/sales/affiliates/manage-your-affiliates#copy-and-share-the-affiliate-sign-up-link)
Copy and share the Affiliate sign-up link
1. Open the **Sales** tab from your Dashboard.
2. Click **Affiliates**.
3. Open **Settings** from the top navigation menu.
4. Select **Copy** next to the **Share sign-up link** field.
**Tip:** Learn how to [create a custom Affiliate Signup Page](https://help.kajabi.com/articles/contacts/manage-your-contacts/create-a-custom-affiliate-signup-page)
to customize your affiliate onboarding experience.
[](https://help.kajabi.com/articles/sales/affiliates/manage-your-affiliates#affiliate-user-welcome-email)
Affiliate user welcome email
------------------------------------------------------------------------------------------------------------------------------------------
An **affiliate user welcome email** is sent to your affiliates after they’ve successfully signed up as an affiliate of your site.
###
[](https://help.kajabi.com/articles/sales/affiliates/manage-your-affiliates#default-welcome-email)
Default welcome email
[](https://help.kajabi.com/articles/sales/affiliates/manage-your-affiliates#edit-the-affiliate-user-welcome-email)
Edit the affiliate user welcome email
------------------------------------------------------------------------------------------------------------------------------------------------------------
1. Open the **Sales** tab from your Dashboard.
2. Click **Affiliates**.
3. Select the **Settings** tab from the top menu.
4. Scroll down the page to the **Welcome email**.
5. Edit your **Subject line** and **Email body**.
6. Click **Save** to apply your changes.
7. Click **Preview welcome email** to view how your email will appear to your Affiliates.
[](https://help.kajabi.com/articles/sales/affiliates/manage-your-affiliates#send-an-affiliate-portal-login-link)
Send an Affiliate Portal login link
--------------------------------------------------------------------------------------------------------------------------------------------------------
New affiliates will receive an email containing their login credentials and the link to log in to their [Affiliate Portal](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview#affiliate-portal)
. If you wish to send your affiliates the link to log in directly:
1. Open the **Sales** tab from your Dashboard.
2. Click the **Affiliates** tab.
3. Select the **Settings** tab from the top menu.
4. In the **Affiliate sign-up and registration** section, click **Copy** next to the **Login page link** and send to your new affiliate.
[](https://help.kajabi.com/articles/sales/affiliates/manage-your-affiliates#delete-an-affiliate-user)
Delete an Affiliate User
----------------------------------------------------------------------------------------------------------------------------------
Deleting an affiliate will permanently remove them from your site, including all related affiliate data such as clicks and conversions.
1. Open the **Sales** tab from your Dashboard.
2. Click **Affiliates**.
3. Select **My affiliates** from the top navigation menu.
4. Select the name of the Affiliate you wish to remove.
5. Scroll to the bottom of the page and click **Delete**.
6. Complete the prompt.
7. Click **Delete affiliate**.
[](https://help.kajabi.com/articles/sales/affiliates/manage-your-affiliates#additional-resources)
Additional resources
--------------------------------------------------------------------------------------------------------------------------
* [Create an Affiliate Share Link](https://help.kajabi.com/articles/sales/affiliates/create-an-affiliate-share-link)
* [Create a custom Affiliate Signup Page](https://help.kajabi.com/articles/contacts/manage-your-contacts/create-a-custom-affiliate-signup-page)
* [Affiliates overview](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview)
* [Affiliate Portal overview](https://help.kajabi.com/articles/sales/affiliates/affiliate-portal-overview)
* [Manually add an Affiliate Transaction](https://help.kajabi.com/articles/sales/affiliates/manually-add-an-affiliate-transaction)
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# Get started with SEO - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#content-area)
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#overview)
Overview
---------------------------------------------------------------------------------------------------------
SEO (Search Engine Optimization) helps put your business at the forefront of search engines like Google. Optimizing your website can help you rank higher in search results for keywords related to your business, increasing traffic and visibility.
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#what-is-seo)
What is SEO?
----------------------------------------------------------------------------------------------------------------
SEO stands for Search Engine Optimization—the practice of optimizing your website to rank higher in search engine results. When users search for a keyword, search engines display a series of results. Each result typically contains:
* URL
* Page title
* Description
**Note:** Search engine results pages may also include paid ads at the top or bottom of the results.
The higher you rank in search results, the more likely someone will click through to your website. SEO helps you optimize your content to achieve better rankings for keywords relevant to your business. Every page and blog post on your Kajabi site has an SEO and Sharing section where you can set a page title, description, and image.
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#page-title)
Page title
-------------------------------------------------------------------------------------------------------------
You can set a page title in the SEO and Sharing section of any page or blog post. Depending on the search engine, your page title may display below the URL breadcrumb on results pages and on browser tabs.
**Note:** Search engines may display relevant text from your page instead of your custom title.
###
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#improve-page-titles-for-seo)
Improve page titles for SEO
* Describe your page content in less than 70 characters
* Include a relevant keyword when it makes sense
* Use unique titles for each page
###
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#pages)
Pages
###
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#blog)
Blog
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#page-description)
Page description
-------------------------------------------------------------------------------------------------------------------------
Set a page description in the SEO and Sharing section of a page or blog post.
**Note:** Search engines may display relevant text from your page instead of your custom description.
###
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#improve-page-descriptions-for-seo)
Improve page descriptions for SEO
* Summarize your page content in 1-2 sentences
* Include a relevant keyword
* Use unique descriptions for each page
###
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#pages-2)
Pages
###
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#blog-2)
Blog
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#page-url)
Page URL
---------------------------------------------------------------------------------------------------------
Set a page URL in the General section of a page or the SEO and Sharing section of a blog post. This URL displays in search results and is the link users click to access your page.
###
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#improve-page-urls-for-seo)
Improve page URLs for SEO
* Keep it short
* Avoid vague URLs (e.g., page-123)—briefly describe the page instead
* Use hyphens to separate words, not underscores
* Use lowercase letters
* Include a relevant keyword when appropriate
###
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#pages-3)
Pages
###
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#blog-3)
Blog
The title in the General section is an internal title, while the Page Title in the SEO and Sharing section is visible to users. The same applies to blog posts. [Learn more about the SEO and Sharing section](https://help.kajabi.com/articles/website/pages/seo-and-sharing)
.
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#header-tags)
Header tags
---------------------------------------------------------------------------------------------------------------
Header tags structure your page content for both users and search engines. Use Kajabi’s text editors to select heading tags that organize your content.
###
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#to-view-header-tag-options)
To view header tag options
1. Open the **text editor** for your desired text section
2. Click **Formats**
3. Select **Heading**
###
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#heading-hierarchy)
Heading hierarchy
* **Heading 1:** The title of your page
* **Heading 2:** Subheadings
* **Heading 3-6:** Further subheadings for your content
###
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#improve-headings-for-seo)
Improve headings for SEO
* Use only one H1 tag per page
* Include a relevant keyword in your H1 tag
* Add keywords to other header tags when appropriate
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#images)
Images
-----------------------------------------------------------------------------------------------------
Good filenames and alt text for images improve your SEO. Alt text describes an image for screen readers and search engines. You can find this field in the Image Block in the website or page builder.
###
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#improve-images-for-seo)
Improve images for SEO
* Avoid vague filenames (e.g., image123.png)—briefly describe the image instead
* Use hyphens to separate words in filenames, not underscores
* Reduce image file size using tools like [Squoosh](https://squoosh.app/)
* Add alt text that briefly describes each image
* Include relevant keywords in filenames and alt text when appropriate
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#text)
Text
-------------------------------------------------------------------------------------------------
Quality written content on your pages and blog posts supports better SEO performance.
**Note:** AI-powered search tools like ChatGPT, Perplexity, and Google AI Overviews rely on readable text content to surface your pages. Text written directly on your pages is more accessible to both search engines and AI tools than text embedded in images. For best results, avoid placing important content inside images.
###
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#improve-text-for-seo)
Improve text for SEO
* Write longer content (over 2,000 words) when appropriate
* Include relevant keywords throughout your content, but don’t overdo it
* Use descriptive link text instead of phrases like “click here”
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#sitemap)
Sitemap
-------------------------------------------------------------------------------------------------------
A sitemap helps search engines index the pages on your website. While not required to get listed on search engines, submitting your sitemap to Google and Bing can be helpful.
Submitting your sitemap to Bing also submits it to Yahoo. DuckDuckGo references Bing’s search results. Depending on your location, you may also want to submit to Yandex or Baidu.
###
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#google)
Google
####
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#submit-a-sitemap-to-google)
Submit a sitemap to Google
1. Log in to [Google Search Console](https://search.google.com/search-console/welcome)
(requires a Google account)
2. In the **URL Prefix** field, enter your full domain name (e.g., [https://www.example.com](https://www.example.com/)
)
3. Click **Continue**
There are several ways to verify your domain. This example uses the HTML tag method.
####
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#to-use-the-html-tag-method)
To use the HTML tag method
1. Click **HTML tag**
2. Copy the Meta tag provided
 Open a separate browser tab and navigate to your Kajabi account.
####
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#to-add-the-meta-tag-in-kajabi)
To add the Meta tag in Kajabi
1. Open the **Settings** tab from your Dashboard
2. Click **Site Details**
3. Scroll to **Page scripts**
4. Paste in your copied Meta tag
5. Click **Save**
####
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#to-complete-verification-in-google-search-console)
To complete verification in Google Search Console
1. Click **Verify**
2. Click **Go to Property**
3. Select **Sitemaps**
4. Enter **sitemap.xml** in the text field
5. Click **Submit**
###
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#bing)
Bing
####
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#submit-a-sitemap-to-bing)
Submit a sitemap to Bing
1. Open [Bing Webmasters Tools](https://www.bing.com/webmasters)
2. Click **Get started** or **Login** (requires a Microsoft, Google, or Facebook account)
3. In the “Add your site manually” field, enter your full domain name (e.g., [https://www.example.com](https://www.example.com/)
)
4. Click **Add**
 You can import your site from Google Search Console, but this example covers manual setup using the HTML Meta Tag method.
####
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#to-use-the-html-meta-tag-method)
To use the HTML Meta Tag method
1. Click **HTML Meta Tag**
2. Copy the Meta tag provided
 Open a separate browser tab and navigate to your Kajabi account.
####
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#to-add-the-meta-tag-in-kajabi-2)
To add the Meta tag in Kajabi
1. From the Dashboard, open the **Settings** tab
2. Click **Site Details**
3. Scroll to **Page scripts**
4. Paste the Meta tag into the Header Page Scripts field
5. Click **Save**
####
[](https://help.kajabi.com/articles/resources/business-guides/get-started-with-seo#to-complete-verification-in-bing-webmaster-tools)
To complete verification in Bing Webmaster Tools
1. Click **Verify**
2. When “Site addition successful” appears, click **Done**
3. Click **Sitemaps** in the left sidebar
4. Click **Submit sitemap**
5. Enter your full domain name with **/sitemap.xml** at the end (e.g., [https://www.example.com/sitemap.xml](https://www.example.com/sitemap.xml)
)
6. Click **Submit**
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# How to drive revenue growth with a Branded Mobile App - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/how-to-drive-revenue-growth-with-a-branded-mobile-app#content-area)
Join Kajabi Hero, Megan Sumrell, to learn how she has used a Branded Mobile App to generate 9k leads and earn $350K in revenue from her app funnel alone.
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# Overcome imposter syndrome - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/overcome-imposter-syndrome#content-area)
###
[](https://help.kajabi.com/overcome-imposter-syndrome#what-you%E2%80%99ll-learn)
**What you’ll learn**
* Discover the Root of Your Imposter Syndrome - Understand what’s holding you back from realizing your potential and uncover the hidden beliefs that keep you from taking action.
* Actionable Steps to Build Unshakeable Confidence - Learn proven techniques to move from self-doubt to self-assurance, empowering you to launch without hesitation.
* Clear Path to Launch Your Kajabi Business - Walk away with a structured action plan to launch and grow your business on Kajabi, designed specifically to help you succeed.
* Mindset Alignment for Sustainable Success - Shift from a limiting mindset to one aligned with your business goals, setting yourself up for lasting impact.
**Recorded on November 20, 2024** Join Alex from Kajabi and “The Fear Guy” Ben Harris, who teaches and coaches on this very subject. This webinar will address the root causes of Imposter syndrome, allowing you to overcome your fears and launch your business. If you’ve ever felt like you’re not “good enough” to succeed or that you’re not quite ready to launch your business… then you’re not alone. Over 82% of online entrepreneurs struggle with imposter syndrome, which keeps them from achieving their true potential. This is especially common among new Kajabi Heroes and aspiring entrepreneurs who feel unqualified to take the leap. But it doesn’t have to hold you back any longer. This isn’t just another strategy session; it’s a mindset reset designed to break down the invisible barriers that have been keeping you stuck. Don’t let fear stop you, take the first step toward launching your business with confidence by watching this webinar right now. **Additional Resources:**
* [**Ben’s resources**](https://www.feeling-free.com/my-links)
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# Monetize the gram - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/monetize-the-gram#content-area)
###
[](https://help.kajabi.com/monetize-the-gram#what-you%E2%80%99ll-learn)
**What you’ll learn**
* **Xtina’s 8 Instagram Success Secrets:** The exact steps that took her from a few thousand followers to a six-figure income machine.
* **The MONETIZE Method:** How to consistently grow your audience and convert them into loyal buyers.
* **From Likes to Revenue:** Transform your posts, stories, and reels into money-making content that draws clients straight to your offers.
* **The Super-Aligned Audience Formula:** Learn how to attract the right audience that’s primed and ready to buy from you.
* **The Instagram Mindset Shift:** Adopt the millionaire mindset that turns casual followers into paying customers.
**Kajabi has a new look!** Some content may have our old branding. [**Read more on how we are empowering creators.**](https://kajabi.com/reality-check)
Join Alex from Kajabi and Xtina Harmsworth, who skyrocketed from 3.8k followers to over 46k in just one year—and turned her audience into $1.4 million in sales using Kajabi. Watch the replay and start turning your Instagram into a powerful revenue generator today! **You’ll Learn From Someone Who’s Done It:** Xtina didn’t just grow an audience—she built a community that buys. With $1.4 million in sales on Kajabi, her methods are proven, tested, and waiting for you to apply them. Whether you’re just starting or looking to scale, this webinar replay is packed with strategies you can use right now to make Instagram work for you. **Don’t Miss Out on These Key Takeaways:**
1. Walk away with **clear, actionable steps** to grow your Instagram following.
2. Learn how to **monetize your content** and turn engagement into real income.
3. Get insider tips on how to drive your audience from Instagram to your Kajabi products.
**Additional Resources:**
* [**Viral Reels Creation Playbook**](https://www.xtinaharmsworth.com/viral-reels-creation-playbook)
* [**7 Day Slay Challenge Signup**](https://www.xtinaharmsworth.com/offers/osS9QEtD)
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# Validate your idea - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/validate-your-idea#content-area)
Confirm your concept is viable before you start building your business.
In this webinar, we’ll provide practical and tactical tips for idea generation and validation - ensuring that the niche you serve is a viable market in which you can grow your online business.
###
[](https://help.kajabi.com/validate-your-idea#what-you%E2%80%99ll-learn)
What you’ll learn
* Validate your concept before investing time and resources
* Identify viability signals and market readiness factors
* Implement a clear action plan immediately
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# Settings for success - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/settings-for-success#content-area)
Setting up essential settings in your Kajabi account to start creating and selling.
###
[](https://help.kajabi.com/settings-for-success#what-you%E2%80%99ll-learn)
**What you’ll learn**
* How to add your Site Details. These settings allow you to customize your logo, favicon, colors, course instructor, and page scripts.
* Customize your Marketing Settings. This is essential for email marketing communcations.
* How to set up Kajabi Payments. Kajabi’s fleixbile all-in-one payment solution for easy payments, payouts, sales tax, and refunds.
Make your journey from Learning to Launching easier by customizing the three easy settings areas in Kajabi. In this workshop, you will learn the essential steps to update your site details, marketing settings, and how to connect Kajabi Payments. Completing these steps before your launch will ensure you’re set up for success from the get-go. **Additional resources:[](https://help.kajabi.com/hc/en-us/articles/1260801313510-How-to-Connect-a-Custom-Domain)
** [**How to Connect a Custom Domain**](https://help.kajabi.com/hc/en-us/articles/1260801313510-How-to-Connect-a-Custom-Domain)
[**Connecting a Custom Email Domain**](https://help.kajabi.com/hc/en-us/articles/360050369753-Connecting-a-Custom-Email-Domain)
[**Manage every payment effortlessly with Kajabi Payments**](https://help.kajabi.com/hc/en-us/articles/10426676298267-Kajabi-Payments-Overview)
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# Building a coaching ecosystem that keeps clients coming back - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/building-a-coaching-ecosystem-that-keeps-clients-coming-back#content-area)
Join 7-figure business coach, Julie Ciardi, as she shows how she uses Kajabi’s full product suite to turn clients into superfans that stay engaged and invested all year long.
**Recorded on December 4, 2025\***
####
[](https://help.kajabi.com/building-a-coaching-ecosystem-that-keeps-clients-coming-back#getting-new-customers-takes-time-money-and-energy-keeping-them-should-feel-easier-than-it-does-too-often-members-join-and-drift-away-because-their-experience-feels-scattered-across-tools-and-platforms)
**Getting new customers takes time, money, and energy. Keeping them should feel easier than it does. Too often, members join and drift away because their experience feels scattered across tools and platforms.**
Join Julie Ciardi, Kajabi Hero and founder of Ignite Her Lab, for a live session on how to turn that struggle into growth. She’ll show how she used Kajabi to build a 7-figure membership business that grew 150% year over year with 65% renewal rates, and how you can create the same kind of connected experience that keeps members engaged longer and helps your business grow with clarity and confidence.
###
[](https://help.kajabi.com/building-a-coaching-ecosystem-that-keeps-clients-coming-back#what-you%E2%80%99ll-learn)
What you’ll learn
* Implement Julie’s exact Kajabi course template to deliver a premium, structured client experience.
* Turn your Kajabi Community into a guided coaching hub—not just a chat space—so clients stay engaged all year.
* Deliver daily coaching touchpoints with Private Podcasts and scheduled content that runs on autopilot.
* Increase retention using Kajabi’s mobile app and DM features to keep clients connected between calls.
* Add a clean paywall for upsells so clients can seamlessly move into your next offer.\\
\*Promotion is no longer available.
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# Make your videos accessible - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/make-your-videos-accessible#content-area)
###
[](https://help.kajabi.com/make-your-videos-accessible#what-you%E2%80%99ll-learn)
**What you’ll learn**
* Gain practical insights into making videos accessible
* Apply best practices to your own situation
* Overcome common challenges and obstacles
In this video, you’ll learn how to make your video content more inclusive, engaging, and effective for every viewer. You’ll gain practical strategies for writing accessible scripts, recording clear audio, and designing readable visuals, captions, and transcripts. Confidently create videos that work harder for your audience—and deliver stronger results for your business.
**Additional Resources:** [**Video Accessibility Checklist**](https://cdn.prod.website-files.com/693317e747432cd054b3bdc6/6966df7f8081a20a8d7885bb_Kajabi-VideoAccessibilityChecklist.pdf)
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# Creating your community - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/creating-your-community#content-area)
###
[](https://help.kajabi.com/creating-your-community#what-you%E2%80%99ll-learn)
What you’ll learn
* Build and engage a loyal community
* Create meaningful connections with your customers
* Implement a clear action plan immediately
Learn about the essential components of a Kajabi community, and how it can benefit your business. Gain actionable tips to drive engagement and interaction within your community, leading to stronger relationships with your audience and increased revenue. In this webinar, we will guide you through the ins and outs of community building and give you the tools you need to succeed. Additional resources:
* [**Communities Gamification**](https://help.kajabi.com/hc/en-us/articles/34804458329499-Communities-Gamification)
* [**How to Add Offers in Kajabi Communities**](https://how%20to%20add%20offers%20in%20kajabi%20communities/)
* [**How to Create a Poll in Your Kajabi Community**](https://help.kajabi.com/hc/en-us/articles/26694086775707-How-to-Create-a-Poll-in-Your-Kajabi-Community)
* [**Creating a Community Channel**](https://help.kajabi.com/hc/en-us/articles/9952453388443-Creating-a-Community-Channel)
\*Research by [**Higher Logic**](https://www.higherlogic.com/blog/online-community-stats-you-should-know/)
has shown that community engagement can offer an average ROI of 6,469% percent and continue to grow as communities age.
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# Create Coupons - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/coupons/how-to-create-a-coupon#content-area)
Create **Coupons** to give a dollar amount or percentage off your Offers, or a percentage off cart purchases. Choose from three Coupon types: **Offer** for specific Offers, **Cart** for a customer’s cart total, and **Bulk** for a batch of unique one-time-use codes. If you’re not sure which type fits your promotion, see [Coupons Overview.](https://help.kajabi.com/articles/sales/coupons/coupons-overview)
Coupons can be edited after creation, including the code, discount, and expiration date. Changes apply to new redemptions only.
[](https://help.kajabi.com/articles/sales/coupons/how-to-create-a-coupon#create-an-offer-coupon)
Create an Offer coupon
---------------------------------------------------------------------------------------------------------------------------
1. Open the **Sales** tab from your Dashboard.
2. Choose **Coupons**.
3. Click **\+ New coupon**.
4. Select **Offer coupon**.
5. Under **Coupon details**, enter a custom **Coupon code** (i.e., HALFOFF)
6. Select a **Discount type** of **Percentage off** or **Fixed amount off**.
Select the corresponding **currency** if you apply an **Amount off**. Your Coupon must be in the same currency as the Offer it is attached to.
7. Enter the value of the discount (i.e., enter 10 for 10% off).
To create a free Coupon, set the Discount type to Percentage off and the value to 100. It must be applied as a percentage rather than an Amount off. Keep in mind that a customer still needs to provide their credit card information when using a free Coupon on recurring subscription Offers.
8. For payment plan or subscription Offers, choose how the discount applies over time under **Subscription and payment plan behavior**:
* **Once** applies to the first payment of a subscription or payment plan
* **Repeating** applies for a set number of payments, and you can choose how many billing cycles it repeats
* **Forever** applies to every payment for the life of the subscription or payment plan
9. Under **Applies to**, choose the Offers this Coupon covers, or select **All published offers**.
10. Set **Redemption limits** (optional). See [Set redemption limits](https://help.kajabi.com/articles/sales/coupons/how-to-create-a-coupon#set-redemption-limits)
below.
11. Click **Save**.
New Coupons save as a **Draft**. When you’re ready to launch the promotion, set the status to **Active** from the Coupon’s detail page.
[](https://help.kajabi.com/articles/sales/coupons/how-to-create-a-coupon#create-a-cart-coupon)
Create a Cart Coupon
-----------------------------------------------------------------------------------------------------------------------
Cart Coupons discount the customer’s cart total, so they’re a natural fit for storewide sales.
1. Open the **Sales** tab from your Dashboard.
2. Choose **Coupons**.
3. Click **\+ New coupon**, then select **Cart order**.
4. Enter a **Coupon code** and the discount value.
Cart order discounts can only be percentage-based coupons.
5. To require a minimum cart value, turn on **Minimum purchase amount**, then enter the **Amount** and select the **Currency**. The Coupon will only apply once the cart reaches that amount.
6. Set **Redemption limits** (optional).
7. Click **Save**
**Tip:** Pair a Cart Coupon with a minimum purchase amount to encourage customers to add one more product before checkout.
[](https://help.kajabi.com/articles/sales/coupons/how-to-create-a-coupon#create-bulk-coupon-codes)
Create Bulk Coupon codes
-------------------------------------------------------------------------------------------------------------------------------
Bulk Coupons generate a batch of unique codes for the Offers you attach, and each code can only be used once. Use them to sell licenses to organizations or give every customer their own code.
1. Open the **Sales** tab from your Dashboard.
2. Choose **Coupons**.
3. Click **\+ New coupon**, then select **Bulk coupon codes**.
4. Name the Coupon.
5. Enter the **Amount of coupons** to generate.
6. Select **Percent** or **Amount**, and enter the value of the discount.
7. Under **Offers**, select the Offers the codes apply to.
8. Click **Save**.
Kajabi generates the codes as random 6-character codes, listed under **Available codes**. When a code has been used, it moves to **Redeemed codes**.
* Click any individual **Available code** to copy it and share in individual emails or messages.
* Click **Export all codes** to receive a .CSV file of all Bulk codes.
[](https://help.kajabi.com/articles/sales/coupons/how-to-create-a-coupon#set-redemption-limits)
Set redemption limits
-------------------------------------------------------------------------------------------------------------------------
Redemption limits control how often a Coupon can be used. Set them when you create a Coupon, or add them later by editing it.
* **Limit number of times this coupon can be used in total**: Cap total redemptions across all customers. Once the cap is reached, the Coupon stops working at checkout.
* **Limit to one use per customer**: Each customer can only redeem the Coupon once.
* **Limit redemption to a date range**: Customers can only redeem the Coupon within the set dates. Existing subscriptions keep their discount.
The maximum expiration date must be less than 5 years from the current day. If you apply a multi-month Coupon to a weekly subscription Offer, the Coupon will discount all payments within the specified period. For example, a Coupon with a four-month duration applied to a weekly subscription discounts 16 weekly payments within the 4 month period.
[](https://help.kajabi.com/articles/sales/coupons/how-to-create-a-coupon#copy-offer-coupon-urls)
Copy Offer coupon URLs
---------------------------------------------------------------------------------------------------------------------------
Each Offer attached to a Coupon has a checkout URL with the Coupon already applied.
1. Open the **Sales** tab from the Dashboard.
2. Select **Coupons**, then click a Coupon.
3. In the **Coupon details** panel, choose an Offer from the dropdown under **Offer checkout URL**.
4. Click the **copy icon**. Share this direct link on social media or in email campaigns to encourage customers to purchase the discounted Offer.
Once a Coupon is attached to an Offer, customers can also apply the code themselves at checkout.
[](https://help.kajabi.com/articles/sales/coupons/how-to-create-a-coupon#share-a-coupon-for-popup-checkout)
Share a Coupon for popup checkout
-------------------------------------------------------------------------------------------------------------------------------------------------
Use the Coupon URL to apply a discount automatically at popup checkout on any Landing Page. This is a favorite for promotions where the customer never needs to type a code.
1. Open the Coupon from **Sales > Coupons**.
2. Click the ”…” **overflow menu** in the upper right, then select **Share Coupon**.
3. Copy the **Coupon URL** from the modal.
4. Add the slug to the end of any **Landing Page URL**, and the Coupon applies automatically when customers reach popup checkout.
**Coupon URL path example:**
* Landing page: `https://hello.mykajabi.com/landingpage`
* Coupon URL path: `/?coupon_code=HALFOFF`
* Combined: `https://hello.mykajabi.com/landingpage/?coupon_code=HALFOFF`
Offer coupons only apply to the Offers attached. If the Offer includes an Upsell, the Coupon will not apply to the Upsell.
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# Create Coupon Codes in bulk - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/coupons/creating-coupon-codes-in-bulk#content-area)
[](https://help.kajabi.com/articles/sales/coupons/creating-coupon-codes-in-bulk#overview)
Overview
------------------------------------------------------------------------------------------------------
Generate coupon codes in bulk to create a list of single-use coupon codes for an Offer all at once. This is a great solution for selling licenses to organizations.
[](https://help.kajabi.com/articles/sales/coupons/creating-coupon-codes-in-bulk#create-bulk-codes)
Create bulk codes
------------------------------------------------------------------------------------------------------------------------
1. Open the **Sales** tab from your Dashboard.
2. Select **Coupons**.
3. Click **\+ New Coupon**.
4. Select **Bulk Codes.**
5. Choose a coupon name, select the discount type (percent or amount off), input the percent or amount off (and which currency if you chose an amount), and enter how many coupons to create (any number between 1 - 1000).
6. Click **Continue**.
After creating your bulk coupon codes you can select the Offer(s) to which the coupons apply and export or copy the individual coupon codes to share with your customers:
**Note:** After generating your coupon bundle you can download all of the codes as a .CSV file to send to a partner or business you’re working with by clicking “Export All Codes.” The .CSV file will be sent to you via email.
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# Locate customers with coupons applied - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/coupons/how-to-locate-customers-with-coupons-applied#content-area)
[](https://help.kajabi.com/articles/sales/coupons/how-to-locate-customers-with-coupons-applied#overview)
Overview
---------------------------------------------------------------------------------------------------------------------
Track which customers applied your coupons during checkout using the Contacts filter.
[](https://help.kajabi.com/articles/sales/coupons/how-to-locate-customers-with-coupons-applied#filter-the-contacts-list)
Filter the Contacts list
-----------------------------------------------------------------------------------------------------------------------------------------------------
Keep track of your customers who’ve purchased an Offer with a coupon by filtering your Contacts list.
###
[](https://help.kajabi.com/articles/sales/coupons/how-to-locate-customers-with-coupons-applied#filter-by-coupon-used)
Filter by coupon used
1. Open the **Contacts** tab from the Dashboard.
2. Click the **Filters** button.
3. Select the **Coupon** from the Category dropdown menu.
4. Select **Coupon used** for the Conditional.
5. Choose your coupon code for the Value.
6. Click **Apply Filters**.
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---
# Coupons Overview - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/coupons/coupons-overview#content-area)
Use **Coupons** to boost a launch, reward your most loyal customers, or win back someone who almost bought. Every Coupon has a type that determines what it discounts, a status that controls when it can be redeemed, and built-in analytics to show you how it performs.
[](https://help.kajabi.com/articles/sales/coupons/coupons-overview#coupon-types)
Coupon types
-------------------------------------------------------------------------------------------------
Kajabi has three Coupon types:
| Type | What it discounts | Best for |
| --- | --- | --- |
| **Offer** | Specific Offers you attach to the coupon | Promotions on a course, community, coaching program, or any individual Offer |
| **Cart** | The customer’s cart total, with an optional minimum purchase amount | Storewide sales and encouraging multi-product purchases |
| **Bulk** | Specific Offers, using a batch of unique one-time-use codes | Selling licenses to organizations, or giving each customer their own code |
See [Create Coupons](https://help.kajabi.com/articles/sales/coupons/how-to-create-a-coupon)
for step-by-step instructions for each type.
[](https://help.kajabi.com/articles/sales/coupons/coupons-overview#coupon-statuses)
Coupon statuses
-------------------------------------------------------------------------------------------------------
Every Coupon has a status, so you can tell what’s live at a glance:
* **Draft**: Saved but not redeemable yet. Use Draft to set up a promotion before it goes live.
* **Active**: Live. Customers can redeem the Coupon at checkout.
* **Expired**: The Coupon has passed its expiration date or reached its maximum number of redemptions, and can no longer be redeemed.
You can change a Coupon’s status at any time. See **[Manage and Edit Coupons](https://help.kajabi.com/articles/sales/coupons/how-to-remove-an-offer-from-your-coupon)
.**
[](https://help.kajabi.com/articles/sales/coupons/coupons-overview#the-coupons-page)
The Coupons page
---------------------------------------------------------------------------------------------------------
Open the **Sales** tab and select **Coupons** to see all coupons on your site. Search by coupon code or filter by status, type, or offer.
You can also see a Coupon from the other direction: every Offer’s detail page lists its Active Coupons.
[](https://help.kajabi.com/articles/sales/coupons/coupons-overview#the-coupon-detail-page)
The Coupon detail page
---------------------------------------------------------------------------------------------------------------------
Select any Coupon to open its detail page. Here you’ll find its settings, a **Coupon details** panel with its status and Offer checkout URLs, and an [**Analytics**](https://help.kajabi.com/articles/sales/coupons/coupon-analytics)
panel showing redemptions, unique customers, and active recurring redemptions, so you can see how each promotion is performing.
Coupons can be edited after creation, and changes apply to new redemptions only. Anyone who already redeemed keeps the terms they signed up with, including subscriptions and payment plans.To change the price of an existing subscription processed through Stripe, adjust the subscription directly in your Stripe dashboard.
[](https://help.kajabi.com/articles/sales/coupons/coupons-overview#redemption-limits)
Redemption limits
-----------------------------------------------------------------------------------------------------------
Redemption limits control how often a Coupon can be used. Cap the total number of redemptions, limit the Coupon to one use per customer, or limit redemption to a date range. Once a Coupon reaches its limit, it can no longer be redeemed at checkout. Add limits when you create a Coupon, or anytime after by editing it. See [Create Coupons](https://help.kajabi.com/articles/sales/coupons/how-to-create-a-coupon)
.
[](https://help.kajabi.com/articles/sales/coupons/coupons-overview#subscriptions-and-payment-plans)
Subscriptions and payment plans
---------------------------------------------------------------------------------------------------------------------------------------
When a Coupon is applied to a subscription or payment plan Offer, its **Subscription and payment plan behavior** setting determines how many payments the discount covers. **Once** applies to the first payment only, **Repeating** applies for a set number of billing cycles, and **Forever** applies to every payment for the life of the subscription or payment plan.
[](https://help.kajabi.com/articles/sales/coupons/coupons-overview#troubleshooting)
Troubleshooting
-------------------------------------------------------------------------------------------------------
If a Coupon won’t apply at checkout, the cause is usually one of these settings.
###
[](https://help.kajabi.com/articles/sales/coupons/coupons-overview#wrong-currency)
Wrong currency
An Amount off Coupon must match the currency of the Offer it’s attached to. If the two are set to different currencies, the Coupon won’t apply. **Fix:** Check the Offer’s currency under **Sales > Pricing** and the Coupon’s currency on its detail page, then align the two.
###
[](https://help.kajabi.com/articles/sales/coupons/coupons-overview#100%-off-set-as-an-amount)
100% off set as an amount
Only **Percentage off** Coupons can make an Offer completely free. An **Amount off** Coupon can’t bring the price all the way to zero. **Fix:** Edit the Coupon’s discount type to **Percent** and set the value to 100.
Customers still need to provide their credit card information when using a free Coupon on recurring subscription Offers.
###
[](https://help.kajabi.com/articles/sales/coupons/coupons-overview#expired-coupon)
Expired Coupon
The Coupon reached its expiration date or its maximum number of redemptions, so it’s marked Expired and can’t be redeemed. **Fix:** Edit the Coupon’s Redemption limits. Extend the date range, or raise or remove the total use limit, depending on which one the Coupon hit. No need to rebuild the Coupon from scratch.
###
[](https://help.kajabi.com/articles/sales/coupons/coupons-overview#wrong-offer-attached)
Wrong Offer attached
Coupons only apply to the Offers attached to them. If a customer enters the code on a different Offer’s checkout, it won’t apply. **Fix:** Open the Coupon and add the Offer, or share the correct Offer checkout URL with your customer.
###
[](https://help.kajabi.com/articles/sales/coupons/coupons-overview#deleted-coupon)
Deleted Coupon
A deleted Coupon code is gone for good and can’t be restored. **Fix:** Create a new Coupon.
###
[](https://help.kajabi.com/articles/sales/coupons/coupons-overview#coupon-is-still-in-draft)
Coupon is still in Draft
New Coupons start in Draft and can’t be redeemed until activated. **Fix:** Open the Coupon and change its status from Draft to Active using the status dropdown in the Coupon details panel.
###
[](https://help.kajabi.com/articles/sales/coupons/coupons-overview#customer-already-used-the-coupon)
Customer already used the Coupon
The Coupon is limited to one use per customer, and this customer has already redeemed it. **Fix:** This limit can’t be bypassed for a customer who has already redeemed. Share a different Coupon, or remove the one-per-customer limit for future [customers.No](http://customers.no/)
coupon field at checkout The coupon field only appears when at least one Active Coupon is attached to the Offer. If the field is missing, the Offer has no Active Coupons. **Fix:** Check that the Coupon is attached to the Offer and its status is Active.
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# Create a Coupon in Stripe - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/coupons/how-to-create-a-coupon-in-stripe#content-area)
Creating a coupon in Stripe is a straightforward solution to giving your customers a discount after their initial purchase in Kajabi.
**Note:** In order to create a coupon in Stripe, you must first connect your Kajabi account to your Stripe account or Create a New Account. [Learn how to connect Stripe to Kajabi](https://help.kajabi.com/articles/api-integrations/payment-integrations/connect-stripe-to-kajabi)
. Interested in using an all-in-one payment solution with exclusive features designed specifically for the Kajabi platform instead? Check out [Kajabi Payments](https://help.kajabi.com/articles/sales/kajabi-payments/kajabi-payments-overview)
.
[](https://help.kajabi.com/articles/sales/coupons/how-to-create-a-coupon-in-stripe#create-a-coupon-in-stripe)
Create a coupon in Stripe
-------------------------------------------------------------------------------------------------------------------------------------------
1. Click the **Products** tab from the Stripe dashboard.
2. Select **Coupons**.
3. Click **\+ New** in the top right corner of the Coupons page.
4. On this page, give your new coupon a **Title**, select the coupon type between a **Percentage discount** or a **Fixed Amount discount,** choose the **amount of the discount**, and the time **Duration**. You can also choose to create customer-facing promo codes for your coupon.
5. Click **Create Coupon**.
6. This coupon can now be used for your products inside of Stripe.
[Learn more about creating coupons and promotion codes in Stripe.](https://stripe.com/docs/payments/checkout/discounts)
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# Manage and Edit Coupons - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/coupons/manage-and-edit-coupons#content-area)
Every **Coupon** stays flexible after you create it. Edit its details, move it between statuses, add or remove Offers, and delete it when the promotion has run its course.
Coupon edits apply to new redemptions only. Anyone who already redeemed keeps the terms they signed up with, including subscriptions, payment plans, and one-time purchases. If a customer redeemed a 20% off Coupon on a subscription and you later change the discount to 10%, that customer keeps their 20% discount.
[](https://help.kajabi.com/articles/sales/coupons/manage-and-edit-coupons#edit-a-coupon)
Edit a Coupon
----------------------------------------------------------------------------------------------------------
1. Open the **Sales** tab from your Dashboard.
2. Choose **Coupons**, then click the Coupon you want to update.
3. Update any of the Coupon’s settings, including the **Coupon code**, **Discount**, **Applies to** Offers, **Redemption limits**, and **Subscription and payment plan behavior**.
4. Click **Save**, then confirm your changes.
For Bulk Coupons, the number of codes can be increased but not decreased, and discount changes apply immediately to all unredeemed codes.
[](https://help.kajabi.com/articles/sales/coupons/manage-and-edit-coupons#change-a-coupon%E2%80%99s-status)
Change a Coupon’s status
----------------------------------------------------------------------------------------------------------------------------------------
New Coupons start as a Draft, and only Active Coupons can be redeemed at checkout.
1. Open the Coupon from **Sales > Coupons**.
2. In the **Coupon details** panel, click the **Status** dropdown.
3. Select the new status.
Moving a Coupon from **Active** to **Draft** asks you to confirm, since it takes a live Coupon out of circulation. Customers who already redeemed the coupon are unaffected, and new customers can’t redeem it until it’s Active again. An **Expired** Coupon can’t be changed from the status dropdown. To bring it back, edit the Coupon’s **Redemption limits**. Extend the date range if it expired by date, or raise or remove the total redemption limit if it expired by reaching its maximum uses. You’ll be asked to confirm, and the Coupon becomes Active again.
**Tip:** To pause a promotion without ending it permanently, set the Coupon to **Draft** instead of deleting it.
[](https://help.kajabi.com/articles/sales/coupons/manage-and-edit-coupons#add-or-remove-offers-on-a-coupon)
Add or remove Offers on a Coupon
------------------------------------------------------------------------------------------------------------------------------------------------
The Coupon only applies to the Offers attached to it.
1. Open the Coupon from **Sales > Coupons**.
2. Under **Applies to**, add or remove Offers, or select **All published offers**.
3. Click **Save**.
Once an Offer is removed, customers can no longer apply the Coupon to that Offer. Redemptions that have already taken place are unaffected.
[](https://help.kajabi.com/articles/sales/coupons/manage-and-edit-coupons#delete-a-coupon)
Delete a Coupon
--------------------------------------------------------------------------------------------------------------
Deleting a Coupon permanently retires it. The code can never be used or restored.
1. Open the Coupon from **Sales > Coupons**.
2. Click the **”…” overflow menu** in the upper right, then select **Delete**.
3. Review the confirmation message and confirm.
The confirmation you see depends on the Coupon’s redemption history, so you know exactly what you’re removing. Customers who already redeemed the Coupon keep their discount terms.
**Warning:** Deleting a Coupon can’t be undone.
[](https://help.kajabi.com/articles/sales/coupons/manage-and-edit-coupons#share-a-coupon)
Share a Coupon
------------------------------------------------------------------------------------------------------------
Each Offer attached to a Coupon has an **Offer checkout URL** in the **Coupon details** panel, and the **Share Coupon** option in the overflow menu provides the Coupon URL for popup checkout. See [Create Coupons](https://help.kajabi.com/articles/sales/coupons/how-to-create-a-coupon)
for steps and examples.
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# VIDEO: Create a Community challenge - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/create-a-community-challenge#content-area)
Inspire your members to take action together with Challenges in your Community.
For more in-depth information on Kajabi Communities, see: [Build Kajabi Communities](https://help.kajabi.com/articles/products/community/build-kajabi-communities)
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# Use Single-Use Coupon Automations - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/coupons/how-to-use-single-use-coupon-automations#content-area)
The Single-Use Coupon Automation is an automation action that sends an email containing a single-use coupon code after your specified trigger occurs (e.g., An Offer is purchased, a Tag is added, a Form is added, a Course Lesson is completed, and more).
[](https://help.kajabi.com/articles/sales/coupons/how-to-use-single-use-coupon-automations#single-use-coupon-codes)
Single-Use Coupon Codes
-----------------------------------------------------------------------------------------------------------------------------------------------
Just as the name suggests, the single-use coupon code is only available for a single use. After your customer applies their single-use coupon code to their Offer purchase, the code can no longer be applied to future purchases. The single-use coupon code is generated from an existing Offer coupon and applies that coupon’s settings. Bulk and Cart coupons can’t be used with this automation. This is a great way to automatically send unique, single-use coupon codes after a specified trigger occurs.
**Tip:** Use a single-use coupon code to create a Gift Offer. [Learn more](https://help.kajabi.com/articles/sales/offers/how-to-create-and-manage-gift-offers)
[](https://help.kajabi.com/articles/sales/coupons/how-to-use-single-use-coupon-automations#configure-a-single-use-coupon-automation)
Configure a Single-Use Coupon Automation
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Create your single-use coupon code in the Automations tab (available with Growth and Pro plans) or the various editors in Kajabi (e.g., Offers, Funnels, Forms, etc.). [Learn more](https://help.kajabi.com/articles/marketing/automations/automations-overview#h_c82be0ac-2ffd-4437-a622-3c82323abefc)
As an Automation, a new single-use coupon code will be created for each contact who triggers the Automation. For example, if you want all customers of a specific Offer to receive a discount for another Offer, you can create this Automation to send a single-use coupon code after they purchase your specified Offer.
###
[](https://help.kajabi.com/articles/sales/coupons/how-to-use-single-use-coupon-automations#create-a-single-use-coupon-automation-in-an-offer)
Create a single-use coupon automation in an Offer
1. Open the **Sales** tab from the Dashboard and then click **Pricing**.
2. Select your desired **Offer** to customize.
3. In the Offer Editor, navigate to **Automations**.
4. Click **\+ Add Automation**.
5. From the “When” dropdown menu, select **Offer is purchased**.
6. From the “Then” dropdown menu, select **Send a single-use** **coupon.**
7. Select the **Coupon** o generate single-use codes from.
8. Customize the automation email according to your brand and language.
9. Click **Save** to keep and apply your changes.
Automations can generate single-use codes from a Draft coupon, but customers can’t redeem them until the coupon is Active. Check that the connected coupon is Active before your automation starts sending codes.
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# Coupon analytics - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/coupons/coupon-analytics#content-area)
Every coupon has an Analytics panel that shows how it’s performing, so you can track a promotion’s results without exporting transactions or checking a third-party tool.
[](https://help.kajabi.com/articles/sales/coupons/coupon-analytics#view-a-coupon%E2%80%99s-analytics)
View a coupon’s analytics
-----------------------------------------------------------------------------------------------------------------------------------
1. Open the **Sales** tab from the Dashboard.
2. Select **Coupons**.
3. Click the coupon you want to review.
The **Analytics** panel appears in the right sidebar of the coupon detail page.
[](https://help.kajabi.com/articles/sales/coupons/coupon-analytics#understand-the-metrics)
Understand the metrics
---------------------------------------------------------------------------------------------------------------------
* **Total redemptions:** The number of times the coupon has been redeemed at checkout.
* **Total unique customers:** The number of individual customers who have redeemed the coupon. If the coupon allows multiple uses per customer, this number can be lower than total redemptions.
* **Active recurring redemptions:** The number of active subscriptions and payment plans the coupon is currently attached to. When a subscription is canceled or a payment plan completes, it no longer counts here.
[](https://help.kajabi.com/articles/sales/coupons/coupon-analytics#filter-by-date)
Filter by date
-----------------------------------------------------------------------------------------------------
Use the date filter at the top of the Analytics panel to change the reporting period. Analytics default to the last 30 days.
[](https://help.kajabi.com/articles/sales/coupons/coupon-analytics#coupons-without-activity)
Coupons without activity
-------------------------------------------------------------------------------------------------------------------------
The Analytics panel stays in a placeholder state until the coupon has at least one redemption. Draft coupons can’t be redeemed, so their analytics remain empty until the coupon is Active and a customer uses it.
[](https://help.kajabi.com/articles/sales/coupons/coupon-analytics#find-customers-who-used-a-coupon)
Find customers who used a coupon
-----------------------------------------------------------------------------------------------------------------------------------------
To see which customers redeemed a specific coupon:
1. Open the **Contacts** tab from the Dashboard.
2. Click **Filters**.
3. Select **Coupon** from the Category dropdown.
4. Select **Coupon used** as the conditional.
5. Choose your coupon code as the value.
Your Contacts list now shows every customer who purchased with that coupon.
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# Troubleshoot coupon errors - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/coupons/why-is-my-coupon-not-working#content-area)
If a customer received an error message when attempting to use a coupon on your checkout page, refer to this guide for more information and troubleshooting solutions.
[](https://help.kajabi.com/articles/sales/coupons/why-is-my-coupon-not-working#coupon-error-messages)
Coupon error messages
-------------------------------------------------------------------------------------------------------------------------------
A message box will appear if an error occurs when a customer attempts to complete a purchase while using a coupon on your checkout page. Your customer will not be able to use the coupon and complete the purchase until the error is resolved. **Example:** 
[](https://help.kajabi.com/articles/sales/coupons/why-is-my-coupon-not-working#common-coupon-errors)
Common coupon errors
-----------------------------------------------------------------------------------------------------------------------------
The following is a list of common coupon errors that may be causing the issue.
###
[](https://help.kajabi.com/articles/sales/coupons/why-is-my-coupon-not-working#wrong-currency)
Wrong currency
This error message will appear if the coupon and offer have been set up for different currencies. For example, if you have an offer set up for CAD currency and the coupon is $100 off USD currency, it will not work.
####
[](https://help.kajabi.com/articles/sales/coupons/why-is-my-coupon-not-working#edit-offer-pricing)
Edit Offer pricing
1. Open the **Sales** tab from your Dashboard.
2. Select **Pricing**.
3. Select the Offer you would like to edit or [create a new one](https://help.kajabi.com/articles/sales/offers/create-an-offer)
.
4. In the Offer Editor, click the **Pricing** tab.
5. Scroll down to the **Price Details** section and use the **Currency** dropdown menu to choose your Currency.
6. Click **Save** to apply your changes.
**Coupon Currency:** A Coupon’s currency can only be edited when first creating the coupon. After the coupon has been created, the currency cannot be changed.
####
[](https://help.kajabi.com/articles/sales/coupons/why-is-my-coupon-not-working#create-a-new-coupon)
Create a new coupon
1. Open the **Sales** tab from your Dashboard.
2. Choose **Coupons**.
3. Click **\+ New Coupon**.
4. Select **Single Coupon Code** or **Bulk Codes**.
5. Enter your **Coupon Code**.
6. Choose **Amount Off** under **Discount Type**.
7. In the **Amount Off** menu, use the **Currency Type** dropdown menu to select your currency.
8. Press **Continue** to save your Coupon.
###
[](https://help.kajabi.com/articles/sales/coupons/why-is-my-coupon-not-working#100%-off-an-amount)
100% off an amount
A 100% off coupon will not work if the “Amount Off” option was selected during the Coupon Creation process instead of “Percentage Off”. Amount off coupons require a monetary payment, they cannot be completely free. Only “Percentage Off” coupons can make an offer completely free. A new coupon will need to be created using “Percentage Off” if a 100% discount is the intended outcome.
###
[](https://help.kajabi.com/articles/sales/coupons/why-is-my-coupon-not-working#previously-deleted-coupon)
Previously deleted coupon
If a coupon was previously deleted from your Kajabi site it will no longer be valid for use. This will cause the coupon error message to show upon checkout. A new coupon will need to be created.
###
[](https://help.kajabi.com/articles/sales/coupons/why-is-my-coupon-not-working#expired-coupon)
Expired coupon
If the coupon’s expiration date has passed, the coupon can no longer be used. A coupon’s expiration date can be set during coupon creation in the **Duration** section of the coupon creator: 
###
[](https://help.kajabi.com/articles/sales/coupons/why-is-my-coupon-not-working#wrong-offer-attached-to-coupon)
Wrong Offer attached to coupon
A coupon will only work with the Offer that has been attached to it. If the coupon code is entered on the wrong offer checkout page, the coupon will not work and the error message will show.
####
[](https://help.kajabi.com/articles/sales/coupons/why-is-my-coupon-not-working#add-an-offer-to-a-coupon)
Add an Offer to a coupon
1. Open the **Sales** tab from the Dashboard.
2. Select **Coupons**.
3. Select the coupon you wish to edit or [create a new one](https://help.kajabi.com/articles/sales/coupons/how-to-create-a-coupon)
.
4. Navigate to the Included Offers section and click **\+ Add Offer**.
5. Choose the Offer you want to include, then click **Done** to save your changes.
**Tip:** Once your coupon is working, you can share a checkout link with the discount already applied. Go to **Sales** > **Coupons**, click your coupon, and copy the **Offer checkout URL**. [Learn how to copy Offer coupon URLs](https://help.kajabi.com/articles/sales/coupons/how-to-create-a-coupon#copy-offer-coupon-urls)
.
Still have questions? Reach out to [our support team](https://help.kajabi.com/articles/resources/support/how-to-contact-kajabi-support)
if you need additional assistance.
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# Compare single and bulk coupon codes - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/coupons/what-is-the-difference-between-single-coupon-codes-and-bulk-coupon-codes#content-area)
[](https://help.kajabi.com/articles/sales/coupons/what-is-the-difference-between-single-coupon-codes-and-bulk-coupon-codes#overview)
Overview
-------------------------------------------------------------------------------------------------------------------------------------------------
With Kajabi, you can create coupons for your [Offers](https://help.kajabi.com/articles/sales/offers/offers-overview)
to:
* Encourage new and repeat customers.
* Acquire customer data to build your list.
* Reintroduce older Offers to your audience.
Create coupons on Kajabi with a single coupon code, bulk coupon code, or single-use coupon codes.
**Tip:** Create segments on Kajabi to group customers interested in coupons, deals, and discounts and create targeted marketing campaigns. [Learn more](https://help.kajabi.com/articles/contacts/manage-your-contacts/segment-your-contacts)
###
[](https://help.kajabi.com/articles/sales/coupons/what-is-the-difference-between-single-coupon-codes-and-bulk-coupon-codes#types-of-coupon-codes)
Types of coupon codes
* **Single coupon codes** allow you to create a coupon code with your branded language that anyone can use for your applied Offer(s). For example, create a summer promotion with the coupon code SUMMER25 to give 25% off to anyone that applies the coupon code SUMMER25 during checkout. [Learn more](https://help.kajabi.com/articles/sales/coupons/what-is-the-difference-between-single-coupon-codes-and-bulk-coupon-codes#single-coupon-code)
* **Bulk codes** auto-generate your specified number of unique, one-of-a-kind codes to share with your audience. Each code created from the bulk code generator is a single-use code that can only be used for a single purchase. With Bulk codes you can randomly generate multiple, single-use coupon codes. Single-use coupon codes are different from single coupon codes because after the coupon is applied once, the coupon becomes invalid. [Learn more](https://help.kajabi.com/articles/sales/coupons/what-is-the-difference-between-single-coupon-codes-and-bulk-coupon-codes#bulk-codes)
[](https://help.kajabi.com/articles/sales/coupons/what-is-the-difference-between-single-coupon-codes-and-bulk-coupon-codes#single-coupon-code)
Single coupon code
---------------------------------------------------------------------------------------------------------------------------------------------------------------------
Create a single custom coupon code to provide your customers with a discount for your Offer(s).
###
[](https://help.kajabi.com/articles/sales/coupons/what-is-the-difference-between-single-coupon-codes-and-bulk-coupon-codes#single-coupon-settings)
Single coupon settings
* **Coupon code** - create a custom code to fit your business and promotion.
* **Discount type** - the percentage or amount off for the coupon’s discount.
* **Duration** - the number of times the coupon code can be used for a customer subscription and/or payment plans.
* **Expiration date** - set an expiration date for your coupon discount.
For example, if you want to give a 50% off discount for a summer promotion, you can create a Single Coupon Code called **Summer50** for specific Offer(s) that can be applied by anyone with the Summer50 coupon code. Then, you can choose to set a duration to discount future payments. This allows the discount amount to be applied to your customers’ future payments if the Offer is a [subscription](https://help.kajabi.com/articles/sales/offers/how-to-create-a-subscription-offer)
or [payment plan](https://help.kajabi.com/articles/sales/offers/create-a-payment-plan-offer)
Offer. **Example:** If a customer applies your Summer50 discount code to a payment plan Offer set to pay a total of 100overaperiodof5payments(i.e.,100 over a period of 5 payments (i.e., 100overaperiodof5payments(i.e.,20 for each payment), your customer with their discount code will pay $10 for each payment. And if you want the coupon to expire after the conclusion of your summer promotion, set the expiration date for the end of your summer promotion period. This will ensure that the discount code cannot be applied to a new Offer purchase after your specified expiration date.
**Note:** If you choose to apply a Multi-month coupon to a weekly subscription Offer, your coupon will discount all payments within your specified duration. For example, if you set up a Multi-month coupon to last for the duration of 4 months and you apply it to a weekly subscription your customer applying the coupon will have 16 weekly payments discounted within the 4 months.
###
[](https://help.kajabi.com/articles/sales/coupons/what-is-the-difference-between-single-coupon-codes-and-bulk-coupon-codes#create-a-single-coupon-code)
Create a single coupon code
1. Open the **Sales** tab from the Dashboard.
2. Select **Coupons.**
3. Click **\+ New Coupon** to create a new coupon.
4. Select **Single Coupon** as the Coupon Type.
5. Enter your Coupon Code (example: Summer25), choose the Discount type, the Duration, and the Expiration Date.
6. Click **Continue**.
7. Be sure to select the Offer the coupon can be applied to by clicking **\+ Add Offer**.
After you have included an Offer with the coupon you will see a **Discount link** button. Copy and share your Discount link with your customers.
[](https://help.kajabi.com/articles/sales/coupons/what-is-the-difference-between-single-coupon-codes-and-bulk-coupon-codes#bulk-codes)
Bulk codes
-----------------------------------------------------------------------------------------------------------------------------------------------------
Bulk codes are great for special promotions or deals on your offers. Just as with Single Coupon Codes, Bulk Codes can be set up for either an amount or a percentage off. However, instead of going through the process of creating 100 individual, single coupon codes, Kajabi will auto-generate your specified number of unique, one-of-a-kind codes. The coupon bundle will also track and monitor code usage which makes it a great solution for selling individual “licenses” to organizations. For example, if you wanted to create a pack of 100 unique, individual coupon codes, you can use Bulk codes to generate 100 unique codes to share.
###
[](https://help.kajabi.com/articles/sales/coupons/what-is-the-difference-between-single-coupon-codes-and-bulk-coupon-codes#create-bulk-coupon-codes)
Create bulk coupon codes
1. Open the **Sales** tab from the Dashboard.
2. Select **Coupons.**
3. Click **\+ New Coupon** to create a new coupon.
4. Select **Bulk Codes**.
5. Choose the coupon name, the discount type, and the amount of unique codes you’d like to generate.
6. Click **Continue**.
7. Be sure to select the Offer the coupon can be applied to by clicking **\+ Add Offer**.
**Note:** There a maximum limit of 1,000 coupon codes generated for a bulk codes coupon.
After creating your Bulk Coupon Codes you can copy or export the individual coupon codes to share with your customers.
[](https://help.kajabi.com/articles/sales/coupons/what-is-the-difference-between-single-coupon-codes-and-bulk-coupon-codes#single-use-coupon-code-automation)
Single-use coupon code automation
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
The Single-Use Coupon Code Automation is an Automation action that sends an Email containing a single-use coupon code after your specified trigger occurs (e.g., An Offer is purchased, a Tag is added, a Form is submitted, a Course Lesson is completed, and more). [Learn more about the Single-use Coupon Code Automation on Kajabi.](https://help.kajabi.com/articles/sales/coupons/how-to-use-single-use-coupon-automations)
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# Activate Affiliate commission - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission#content-area)
Activating **Affiliate Commission** within your Offers credits the transaction to your Affiliate Users for the Offers you specify. Once enabled, you can track commission data in your [Affiliate Dashboard](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview#dashboard)
.
[](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission#activate-affiliate-commission-in-an-offer)
Activate Affiliate commission in an Offer
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------
1. Open the **Sales** tab from your Dashboard.
2. Click **Pricing**.
3. Select the **Offer** you wish to edit.
4. Open **Settings**.
5. Toggle on **Activate Affiliate commissions for this Offer**.
6. Enter the **Percentage** or **Fixed Amount** you are willing to offer your affiliates when an affiliate transaction occurs.
7. Use the check box if you would like to **Collect commission only on the first payment** if your offer is a Subscription or Payment Plan.
8. Click **Save** to apply your changes.
**Note:** Selecting **Give an affiliate commission** in an Offer tracks affiliate transactions for the specific Offer. You will need to manually pay your affiliates as it is not an automatic process.
[](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission#activate-affiliate-commission-from-the-commission-setup-page)
Activate Affiliate commission from the Commission setup page
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
1. Open the **Sales** tab from your Dashboard.
2. Click **Affiliates**.
3. Open the **Commission setup** page.
4. Select the **Offer(s)** you wish to activate.
5. Enter the **Percentage** or **Fixed amount** you are willing to offer your affiliates when an affiliate transaction occurs. **Fixed amount** commission cannot be applied in bulk at this time.
6. Use the check box if you would like to **Collect commission only on the first payment** if your offer is a Subscription or Payment Plan.
7. Click **Save** to apply your changes.
**Note:** Activating Affiliate Commission tracks Affiliate transactions for your specific Offer(s). You will need to manually pay your Affiliates as it is not an automatic process.
[](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission#referral-conversion-window)
Referral Conversion Window
---------------------------------------------------------------------------------------------------------------------------------------------
The **Referral Conversion Window** is the specified length of time a customer can make a purchase after clicking an [Affiliate Share link](https://help.kajabi.com/articles/sales/affiliates/create-an-affiliate-share-link)
for the affiliate to receive credit for the referral. Select a specified time for the Referral Conversion Window:
* 30 days (default)
* 60 days
* 90 days
If a customer clicks an Affiliate Share link, they must purchase an Offer within your specified time frame (30 days, 60 days, or 90 days) for the affiliate to receive credit for the referral.
**Note:** The Referral Conversion Window applies to the [Affiliate Share Link](https://help.kajabi.com/articles/sales/affiliates/create-an-affiliate-share-link)
. If the customer purchases with an [Affiliate Coupon code](https://help.kajabi.com/articles/sales/affiliates/create-affiliate-coupons)
, the affiliate associated with the code will receive credit for the referral regardless of the presence of a browser cookie.
[](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission#select-a-referral-conversion-window)
Select a Referral Conversion Window
---------------------------------------------------------------------------------------------------------------------------------------------------------------
1. Open the **Sales** tab from your Dashboard.
2. Click **Affiliates.**
3. Click **Settings** from your Affiliate Dashboard.
4. Locate the **Conversion Window** section and choose your window period.
5. Click **Save** to apply your changes.
[](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission#add-a-cookie-disclaimer)
Add a cookie disclaimer
---------------------------------------------------------------------------------------------------------------------------------------
The Referral Conversion Window feature uses cookies to keep track of the purchase after an affiliate link is clicked. Various laws require website owners, such as yourself, to inform their visitors of cookies placed on their site and require visitors’ consent to use them. We encourage you to speak to legal counsel to learn how to ensure that any applicable banners or disclaimers are implemented on your site to comply with the cookie regulations that may pertain to your business. [Learn how to add a cookie disclaimer to your site](https://help.kajabi.com/articles/website/pages/cookies-and-cookie-disclaimers)
. [Learn more about the cookies Kajabi uses](https://help.kajabi.com/hc/en-us/articles/1260804142350)
.
[](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission#override-offer-percentage-for-individual-affiliate-users)
Override Offer percentage for individual Affiliate Users
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
To give a different commission percentage to specific Affiliate Users, be sure to [activate Affiliate Commission](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission#activate-affiliate-commission-in-an-offer)
in your Offers to track purchases made with your affiliates Share Links and Coupon Codes.
###
[](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission#override-percentage-in-the-affiliate-dashboard)
Override percentage in the Affiliate Dashboard
1. Open the **Sales** tab from your Dashboard.
2. Select **Affiliates**.
3. Click **Users**.
4. Select or search for the **Affiliate User** you wish to edit.
5. Locate **Affiliate Percentages**.
6. Enter your desired percentage override and click **Allow affiliate’s percentage to be overridden**.
**Note:** Checking **Allow affiliate’s percentage to be overridden** will override the commission percentage specified in _all_ Offers with Affiliate commission activated.The Affiliate Percentage will not specify the commission percentage for specific individual Offers. If left unchecked, the [commission percentage specified in the Offer](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission#activate-affiliate-commission-in-an-offer)
will determine the affiliate’s commission tracked within Affiliates.
[](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission#subscription-commission-tracking)
Subscription commission tracking
---------------------------------------------------------------------------------------------------------------------------------------------------------
When a customer makes a purchase within the conversion window after clicking an [affiliate Share Link](https://help.kajabi.com/articles/sales/affiliates/create-an-affiliate-share-link)
or using an [Affiliate Coupon](https://help.kajabi.com/articles/sales/affiliates/create-affiliate-coupons)
, their purchase and all subsequent subscription or payment plan payments will be attributed to the referring affiliate. By default, affiliate commissions for subscription and payment plan Offers apply for the lifetime of the customer’s subscription, and affiliates will earn a commission for every recurring payment the customer makes. Optionally, you can choose to apply commissions only to the first subscription payment. In this case, affiliates will earn a one-time commission with no future payouts.  [Learn more about the **Affiliate Report**](https://help.kajabi.com/articles/analytics/report-affiliates)
.
[](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission#faqs)
FAQs
-------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission#when-applying-fixed-amount-commission-for-an-individual-subscription-i-am-able-to-exceed-my-offer%E2%80%99s-price-%E2%80%93-is-this-expected)
When applying Fixed amount commission for an individual subscription, I am able to exceed my offer’s price – is this expected?
Yes, this is expected, but keep in mind that it’s only possible to make this exception while editing the commission in your individual Offer’s Settings, and it cannot be done in bulk. This may be useful if you’d like to offer extra incentives and can be paired nicely when collecting commission on the first payment only.
###
[](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission#is-it-possible-to-apply-fixed-amount-commission-in-bulk-on-the-commission-setup-page)
Is it possible to apply fixed amount commission in bulk on the Commission Setup page?
Not at this time.
###
[](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission#when-i-have-a-mix-of-one-time-payment-plan-and-subscription-offers-selected-how-does-applying-commission-in-bulk-work)
When I have a mix of One-time, Payment Plan, and Subscription offers selected, how does applying commission in bulk work?
This depends on whether or not **Collect commission only on the first payment** is selected when you apply commission in bulk. If this setting is _not_ selected, the commission update will apply to all Offers. If this setting _is_ selected, the bulk update will automatically exclude any one-time Offers in your selection.
###
[](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission#my-customers-are-paying-for-a-subscription-that-was-collecting-commission-only-on-the-first-payment-what-happens-if-i-deselect-that-setting-at-a-later-date)
My customers are paying for a subscription that was collecting commission only on the first payment. What happens if I deselect that setting at a later date?
If this setting becomes unchecked, subsequent payments will be attributed to the referring affiliate, even if a customer purchased the offer while this setting was enabled.
###
[](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission#what-happens-when-i-select-to-collect-commission-only-on-the-first-payment)
What happens when I select to collect commission only on the first payment?
Affiliates will earn commission only on the first payment of a subscription or payment plan. All future payments for that subscription will not generate commission.
###
[](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission#what-happens-if-i-turn-the-%E2%80%9Ccollect-commission-only-on-the-first-payment%E2%80%9D-setting-on-or-off-after-a-subscription-has-already-started)
What happens if I turn the “Collect commission only on the first payment” setting on or off after a subscription has already started?
If the setting was _on_ (first payment only) and you later turn it _off_, affiliates will start earning on future payments of the subscription. If the setting was _off_ and you later turn it _on_, affiliates will stop earning on all future payments, assuming an earlier payment of this subscription was already attributed to an affiliate.
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# Kajabi Payments overview - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/kajabi-payments/kajabi-payments-overview#content-area)
[](https://help.kajabi.com/articles/sales/kajabi-payments/kajabi-payments-overview#overview)
Overview
---------------------------------------------------------------------------------------------------------
Kajabi Payments offers everything you need to accept and manage payments, all in one place.
* Accept payments
* Manage transactions
* [Generate receipts](https://help.kajabi.com/articles/sales/offers/how-to-send-receipts-with-kajabi)
* Issue refunds
* [Receive payouts](https://help.kajabi.com/articles/sales/kajabi-payments/kajabi-payments-payouts)
* [Request Instant Payouts](https://help.kajabi.com/articles/sales/kajabi-payments/instant-payouts-with-kajabi-payments)
* Pause/cancel subscriptions
* [Offer additional payment methods](https://help.kajabi.com/articles/sales/kajabi-payments/buy-now-pay-later-methods-with-kajabi-payments)
* [Charge sales tax](https://help.kajabi.com/articles/sales/kajabi-payments/kajabi-payments-sales-tax-overview)
**Note:** Kajabi Payments is currently available to Kajabi Heroes whose businesses are registered in the United States, Canada, Australia, the United Arab Emirates, the United Kingdom, and select European countries.
[](https://help.kajabi.com/articles/sales/kajabi-payments/kajabi-payments-overview#supported-countries)
Supported countries
-------------------------------------------------------------------------------------------------------------------------------
Onboard and set up Kajabi Payments on your sites in these supported regions:
* [United States](https://help.kajabi.com/articles/sales/kajabi-payments/getting-started-with-kajabi-payments-united-states)
* [Canada](https://help.kajabi.com/articles/sales/kajabi-payments/getting-started-with-kajabi-payments-canada)
* [Australia](https://help.kajabi.com/articles/sales/kajabi-payments/getting-started-with-kajabi-payments-australia)
* [United Arab Emirates](https://help.kajabi.com/articles/sales/kajabi-payments/getting-started-with-kajabi-payments-united-arab-emirates)
* [United Kingdom](https://help.kajabi.com/articles/sales/kajabi-payments/getting-started-with-kajabi-payments-united-kingdom)
* [Select European countries](https://help.kajabi.com/articles/sales/kajabi-payments/getting-started-with-kajabi-payments-europe)
Kajabi Payments supports additional payment methods at checkout, including digital wallets like [Apple Pay and Google Pay](https://help.kajabi.com/articles/sales/kajabi-payments/how-to-enable-apple-pay-and-google-pay-on-kajabi-payments-offers)
and [Buy Now Pay Later](https://help.kajabi.com/articles/sales/kajabi-payments/buy-now-pay-later-methods-with-kajabi-payments)
options like [Afterpay](https://help.kajabi.com/articles/sales/kajabi-payments/how-to-enable-afterpay-on-kajabi-payments-offers)
. [Learn more about Kajabi Payments processing fees](https://help.kajabi.com/articles/sales/kajabi-payments/kajabi-payments-processing-fees)
.
[](https://help.kajabi.com/articles/sales/kajabi-payments/kajabi-payments-overview#faqs)
FAQs
-------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/sales/kajabi-payments/kajabi-payments-overview#what-happens-if-i-detach-my-stripe-account)
What happens if I detach my Stripe account?
* **Payment stoppages**: Detaching your Stripe account from Kajabi will stop Stripe from processing new payments through Kajabi
* **Subscription continuity**: Existing subscriptions and multi-payment purchases will remain active but will not renew unless manually managed through another system
* **Data accessibility**: Records of past Stripe transactions will be visible in Kajabi, but new data will not sync to Stripe
###
[](https://help.kajabi.com/articles/sales/kajabi-payments/kajabi-payments-overview#can-i-delete-my-stripe-account-while-using-kajabi-payments)
Can I delete my Stripe account while using Kajabi Payments?
Yes, deleting your personal Stripe account has no impact on your ability to collect payments via Kajabi Payments, as it operates independently.
###
[](https://help.kajabi.com/articles/sales/kajabi-payments/kajabi-payments-overview#what-happens-to-my-subscriptions-if-i-cancel-kajabi)
What happens to my subscriptions if I cancel Kajabi?
After canceling Kajabi, you can manage subscriptions directly in Stripe for active ones, as Kajabi’s tools will no longer be accessible.
###
[](https://help.kajabi.com/articles/sales/kajabi-payments/kajabi-payments-overview#is-kajabi-payments-available-to-all-heroes)
Is Kajabi Payments available to all Heroes?
Kajabi Payments is currently available to Heroes whose businesses are based in the United States, Australia, Canada, the United Arab Emirates, the United Kingdom, and select European countries. We are currently in development to expand Kajabi Payments to additional regions, so keep an eye on your email.
###
[](https://help.kajabi.com/articles/sales/kajabi-payments/kajabi-payments-overview#how-does-kajabi-payments-differ-from-stripe-or-paypal)
How does Kajabi Payments differ from Stripe or PayPal?
Kajabi Payments is directly integrated into the Kajabi dashboard, allowing you to manage transactions without a separate login. It also supports exclusive payment methods including [Apple Pay, Google Pay](https://help.kajabi.com/articles/sales/kajabi-payments/how-to-enable-apple-pay-and-google-pay-on-kajabi-payments-offers)
, [Afterpay](https://help.kajabi.com/articles/sales/kajabi-payments/how-to-enable-afterpay-on-kajabi-payments-offers)
, [Klarna](https://help.kajabi.com/articles/sales/kajabi-payments/how-klarna-works-with-kajabi-payments)
, [Xero](https://help.kajabi.com/articles/sales/kajabi-payments/how-to-integrate-xero-with-kajabi-payments)
, and QuickBooks integrations, and the option to calculate [sales tax](https://help.kajabi.com/articles/sales/kajabi-payments/kajabi-payments-sales-tax-overview)
on your offers. Stripe and PayPal integrations are also supported and can be used alongside Kajabi Payments.
###
[](https://help.kajabi.com/articles/sales/kajabi-payments/kajabi-payments-overview#what-can-my-customers-expect-to-change-if-i-use-kajabi-payments)
What can my customers expect to change if I use Kajabi Payments?
Most of your customers won’t notice a difference. Some returning customers may need to re-enter their payment information when they make their first purchase with Kajabi Payments. Cards that have been stored via Stripe will not be carried over to Kajabi Payments.
###
[](https://help.kajabi.com/articles/sales/kajabi-payments/kajabi-payments-overview#how-does-kajabi-payments-handle-payment-security)
How does Kajabi Payments handle payment security?
Kajabi Payments is built in partnership with Stripe, which means both payment solutions use the same processing engine. Kajabi Payments operates as a standalone feature within the Kajabi platform but is powered by Stripe on the backend, handling core aspects of payment processing. You can expect the same reliability with Kajabi Payments as you would with Stripe.
###
[](https://help.kajabi.com/articles/sales/kajabi-payments/kajabi-payments-overview#does-kajabi-still-support-other-existing-payment-integrations)
Does Kajabi still support other existing payment integrations?
We maintain and support Stripe and PayPal integrations.
###
[](https://help.kajabi.com/articles/sales/kajabi-payments/kajabi-payments-overview#is-kajabi-payments-an-additional-option-or-a-replacement-for-stripe)
Is Kajabi Payments an additional option or a replacement for Stripe?
You can connect Kajabi Payments as a payment option on your account in addition to third party payment processors such as Stripe and PayPal. Kajabi Payments and Stripe both serve the same function of allowing your customers to pay with their credit card/debit cards. PayPal is different because it allows your customers to pay with their PayPal account. For example, if you have connected all three payment options to your Kajabi account, you may choose to use either Kajabi Payments _OR_ Stripe to accept card payments on your Offers. You can also choose to add PayPal as a payment option _IN ADDITION_ to your card payment option.
###
[](https://help.kajabi.com/articles/sales/kajabi-payments/kajabi-payments-overview#does-kajabi-payments-cost-more-than-stripe)
Does Kajabi Payments cost more than Stripe?
Kajabi Payments has industry-standard processing fees in line with Stripe. [See the full fee breakdown](https://help.kajabi.com/articles/sales/kajabi-payments/kajabi-payments-processing-fees)
.
###
[](https://help.kajabi.com/articles/sales/kajabi-payments/kajabi-payments-overview#what-will-my-checkout-look-like-if-i-use-kajabi-payments)
What will my checkout look like if I use Kajabi Payments?
Kajabi Payments unlocks additional payment methods for you to accept at checkout, such as [Apple Pay, Google Pay](https://help.kajabi.com/articles/sales/kajabi-payments/how-to-enable-apple-pay-and-google-pay-on-kajabi-payments-offers)
, [Klarna](https://help.kajabi.com/articles/sales/kajabi-payments/how-klarna-works-with-kajabi-payments)
, and [Afterpay](https://help.kajabi.com/articles/sales/kajabi-payments/how-to-enable-afterpay-on-kajabi-payments-offers)
. When additional payment methods are configured to your Kajabi Payments offer, the look and feel of your checkout form will be refreshed to a more intuitive user experience for selecting payment methods. [Learn more about additional payment methods](https://help.kajabi.com/articles/sales/kajabi-payments/how-to-enable-apple-pay-and-google-pay-on-kajabi-payments-offers)
. For additional FAQs, see [Kajabi Payments FAQs](https://help.kajabi.com/articles/sales/kajabi-payments/why-kajabi-payments-everything-you-need-to-know)
.
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---
# VIDEO: Grant an Offer - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/grant-an-offer#content-area)
Grant an Offer to give free access to a course as a lead magnet, preview, or additional access.
For more in-depth information on Offers, see: [Offers overview](https://help.kajabi.com/articles/sales/offers/offers-overview)
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---
# Build membership levels - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/offers/how-to-build-membership-levels#content-area)
A **membership** is a recurring subscription that gives customers ongoing access to your content, delivered all at once or released over time. Membership levels let you offer tiers, so customers unlock more content each time they upgrade to a higher tier. On Kajabi, a membership isn’t a single product type. You build one by connecting your content Products to a recurring Offer, and each level is its own Offer, so you decide exactly what every tier includes and what it costs.
[](https://help.kajabi.com/articles/sales/offers/how-to-build-membership-levels#how-memberships-work-on-kajabi)
How memberships work on Kajabi
--------------------------------------------------------------------------------------------------------------------------------------------------
A membership brings together two things: the content **Products** your customers receive, and an **Offer** that charges them on a recurring schedule of weekly, monthly, or annually. A single Offer can bundle several Products, so one subscription might include a **Course**, a **Community**, and a set of **Downloads** together. It helps to know how a membership differs from a Community. A Community is the social space where members connect with you and each other, while a membership is the recurring paid access to content that can sit around it. Most memberships use both: content to deliver the value, and a Community to keep members coming back.
[](https://help.kajabi.com/articles/sales/offers/how-to-build-membership-levels#plan-membership-levels)
Plan membership levels
----------------------------------------------------------------------------------------------------------------------------------
Each membership level is a separate Offer connected to one or more Products. There’s no limit to how many Products a level can hold. A starter tier might connect to a single Course, while a top tier connects to several Courses, a Community, and your Downloads. A reliable pattern is to make each higher tier include everything in the tier below it, plus something more. For example:
| Level | What’s included |
| --- | --- |
| Bronze | Bronze Product |
| Silver | Bronze and Silver Products |
| Gold | Bronze, Silver, and Gold Products |
| Platinum | Bronze, Silver, Gold, and Platinum Products |
You don’t have to build every tier at once. Many creators launch with one level and add higher tiers as their content library grows.
[](https://help.kajabi.com/articles/sales/offers/how-to-build-membership-levels#create-products-for-each-level)
Create Products for each level
--------------------------------------------------------------------------------------------------------------------------------------------------
Before you build your Offers, create the content Products that each level will include. A Product can be a Course, Community, Download, Podcast, Coaching Program, or Newsletter. Choose the types that fit what you’re delivering. [Learn how to create a Product](https://help.kajabi.com/articles/get-started/foundations/step-6-create-a-product)
. Group your Products by the level they belong to, so you can connect them to the right Offer in the next step.
[](https://help.kajabi.com/articles/sales/offers/how-to-build-membership-levels#create-an-offer-for-each-level)
Create an Offer for each level
--------------------------------------------------------------------------------------------------------------------------------------------------
An Offer sets the price, billing schedule, and content for a level. Create one Offer per level, then connect the Products that belong to it.
1. [Create an Offer](https://help.kajabi.com/articles/sales/offers/create-an-offer)
for each membership level.
2. Set the Offer to a recurring price, billed weekly, monthly, or annually, so customers are charged on an ongoing schedule.
3. Connect the Products for that level. For a stacked tier, add every Product from the lower tiers plus the new one, so a Gold Offer includes the Bronze, Silver, and Gold Products.
4. Repeat for each level you plan to offer.
**Tip:** If you enter pricing information while creating a Product, Kajabi automatically uses it to create a matching Offer.
You can also offer a free trial or a discounted entry period in the Offer settings, so customers can experience a level before the full subscription begins.
[](https://help.kajabi.com/articles/sales/offers/how-to-build-membership-levels#control-how-members-access-content)
Control how members access content
----------------------------------------------------------------------------------------------------------------------------------------------------------
Offer settings decide when customers see your content and for how long, so you can match the pacing and access rules to your program.
* Release everything at once when a customer joins, or drip content on a schedule so it unlocks over time
* Limit access to a set number of days from the purchase date for fixed length programs or trials
* Revoke access automatically when a subscription is canceled or a payment fails, so only active paying members keep access
If you want new members to see only the content released after they join, rather than everything from earlier months, set up a Monthly Enrolling Membership. This model ties each month to its own Offer and Product, so someone who joins in February gets February onward but not January. [Learn how to set up a Monthly Enrolling Membership](https://help.kajabi.com/articles/sales/offers/how-to-set-up-monthly-enrolling-memberships)
.
[](https://help.kajabi.com/articles/sales/offers/how-to-build-membership-levels#showcase-membership-levels)
Showcase membership levels
------------------------------------------------------------------------------------------------------------------------------------------
Once your Offers are ready, put them where customers can compare tiers and subscribe. Two options work well together.
* Add the Offers to a landing page so visitors see every tier side by side, each with its price and what’s included, and can pick the level that fits them
* Add the Offers to your store page so all your levels live in one browsable place alongside your other products
A clear membership page usually lists the tiers in order, from the entry level to the top tier, and shows what each one unlocks so the upgrade path is obvious. [Add an Offer to a page](https://help.kajabi.com/articles/website/pages/add-an-offer-to-a-page)
or [add Offers to your store](https://help.kajabi.com/articles/sales/offers/how-to-add-offers-to-your-store)
.
[](https://help.kajabi.com/articles/sales/offers/how-to-build-membership-levels#keep-members-engaged)
Keep members engaged
------------------------------------------------------------------------------------------------------------------------------
Recurring revenue depends on members staying subscribed, so give them reasons to return. Kajabi includes tools to help you do that:
* Email marketing to onboard new members and win back quiet ones
* A Community for discussion, questions, and connection
* Live events and challenges to build momentum
* Analytics to see which content resonates, so you can keep the experience fresh
[](https://help.kajabi.com/articles/sales/offers/how-to-build-membership-levels#faqs)
FAQs
----------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/sales/offers/how-to-build-membership-levels#can-i-build-a-recurring-membership-on-kajabi)
**Can I build a recurring membership on Kajabi?**
Yes. Kajabi lets you create subscription-based memberships where members pay a recurring fee (weekly, monthly, or annually) to access your content. You can combine Courses, Communities, Downloads, and other content types into a full membership experience.
###
[](https://help.kajabi.com/articles/sales/offers/how-to-build-membership-levels#can-i-create-multiple-membership-tiers)
**Can I create multiple membership tiers?**
Yes. You can build tiered memberships by creating separate content products for each level and connecting them to corresponding Offers. This lets you structure a basic tier, premium tier, or any combination that fits your business model.
###
[](https://help.kajabi.com/articles/sales/offers/how-to-build-membership-levels#what-happens-if-a-member-cancels-their-subscription)
**What happens if a member cancels their subscription?**
You control this. You can configure Kajabi to revoke product access when a subscription is canceled or payment fails, ensuring only active paying members can view your content.
###
[](https://help.kajabi.com/articles/sales/offers/how-to-build-membership-levels#can-i-limit-how-long-a-member-has-access-to-content)
**Can I limit how long a member has access to content?**
Yes. Kajabi’s Offer settings allow you to restrict access to a specific number of days from the date of purchase. Useful for fixed-length programs or trial access.
###
[](https://help.kajabi.com/articles/sales/offers/how-to-build-membership-levels#can-new-members-access-all-content-immediately-or-is-it-released-over-time)
**Can new members access all content immediately, or is it released over time?**
Your choice. You can release all content at once when a member joins, or drip content over time on a set schedule — giving you full control over the pacing of your member experience.
###
[](https://help.kajabi.com/articles/sales/offers/how-to-build-membership-levels#can-i-prevent-new-members-from-accessing-older-content-from-before-they-joined)
**Can I prevent new members from accessing older content from before they joined?**
Yes. Kajabi supports Monthly Enrolling Memberships where new members only access content from the point they joined forward, not past content. This is useful for date-based programs and rolling enrollments.
###
[](https://help.kajabi.com/articles/sales/offers/how-to-build-membership-levels#how-do-i-attract-and-keep-members-engaged)
**How do I attract and keep members engaged?**
Kajabi gives you tools for engagement including built-in email marketing, a community product, live events, challenges, and analytics to track what content is resonating. So you can keep your membership fresh and your churn rate low.
###
[](https://help.kajabi.com/articles/sales/offers/how-to-build-membership-levels#can-i-offer-a-free-trial-before-charging-for-membership)
**Can I offer a free trial before charging for membership?**
Yes. You can create trial access by using Kajabi’s offer settings to provide free or discounted entry before a full subscription kicks in.
###
[](https://help.kajabi.com/articles/sales/offers/how-to-build-membership-levels#what%E2%80%99s-the-difference-between-a-kajabi-membership-and-a-community)
**What’s the difference between a Kajabi membership and a community?**
A membership is typically built around recurring access to content (courses, downloads, resources), while a Community is the social/discussion layer where members connect with each other and with you. Most successful memberships on Kajabi combine both.
###
[](https://help.kajabi.com/articles/sales/offers/how-to-build-membership-levels#can-i-bundle-multiple-products-into-one-membership-offer)
**Can I bundle multiple products into one membership offer?**
Yes. A single Kajabi Offer can bundle multiple Products together. For example, a course, a community, and downloadable resources are all accessible with one subscription.
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# Affiliate Challenges - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/affiliates/affiliate-challenges#content-area)
**Affiliate Challenges** are performance-based incentives you can create within your Affiliates program to motivate affiliates with milestone-based rewards. Instead of relying only on standard commissions, you can create time-bound Challenges that reward affiliates when they hit specific performance goals, such as a set number of sales. Challenges help you drive higher engagement, increase sales velocity, and reward your top-performing affiliates in a more intentional way. Each Challenge defines:
* **A goal** (For example, a sales count threshold)
* **A reward** (Monetary or custom)
* **A timeframe** (Start and end dates)
* **A budget cap** (Optional)
When affiliates meet the Challenge requirements within the set timeframe, they earn the reward you defined.
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-challenges#access-affiliate-challenges)
Access Affiliate Challenges
--------------------------------------------------------------------------------------------------------------------------------------
1. From your Dashboard, click **Sales.**
2. Select **Affiliates.**
3. Open **Commission setup.**
4. Click the **Challenges** tab.
On the **Challenges** tab, you can:
* Create a Challenge
* View existing Challenges
* Edit or delete Challenges
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-challenges#create-an-affiliate-challenge)
Create an Affiliate Challenge
------------------------------------------------------------------------------------------------------------------------------------------
To create a new Challenge:
1. From your Dashboard, go to **Sales > Affiliates > Commission setup > Challenges.**
2. Click **Create challenge.**
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-challenges#add-challenge-details)
Add Challenge details
* **Name your challenge** - This is visible to affiliates on their dashboard.
* **Description** - Use this to explain the goal, rules, or reward details (500 or less characters).
* **Thumbnail** - Upload an image to visually highlight the challenge for your affiliates.
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-challenges#set-up-the-reward)
Set up the reward
When configuring rewards, you’ll define what affiliates need to achieve and what they earn.
* Choose **Offers** - Select one or more Offers that count toward the Challenge.
* Set a **Sales count** threshold - Define how many sales an affiliate must generate to complete the Challenge.
* Choose a **Reward type**. Choices include:
* **Monetary**
* Enter a dollar amount.
* Select a payout method (manual or automatic, based on your affiliate payout settings).
* **Custom**
* Use this for non-cash rewards (for example, gift cards, swag, or private perks).
* Custom rewards are tracked but fulfilled manually.
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-challenges#set-a-budget-optional)
Set a budget (optional)
Setting a budget helps you cap spending and run controlled promotions.
* Define a maximum total budget for the Challenge
* Once the budget is reached, the Challenge automatically ends.
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-challenges#schedule-the-challenge)
Schedule the challenge
Set a **Start date** and **End date.** Only sales made within this window count toward the Challenge. 
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-challenges#publish-and-manage-challenges)
Publish and manage Challenges
------------------------------------------------------------------------------------------------------------------------------------------
After creating a Challenge, you can:
* **Publish** the Challenge when you’re ready.
* **Edit** Challenge details before or during its run (depending on status).
* **Delete** a Challenge if it’s no longer needed
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-challenges#view-challenge-progress)
View Challenge progress
------------------------------------------------------------------------------------------------------------------------------
Opening a Challenge shows an overview of its performance, including:
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-challenges#key-metrics)
Key metrics
* **Total sales**
* **Sales count**
* **Affiliates enrolled**
* **Paid rewards**
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-challenges#leaderboard)
Leaderboard
The **Leaderboard** makes it easy to identify top performers and track competition at a glance. It ranks affiliates based on:
* **Total sales**
* **Challenge completion progress**
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-challenges#budget-breakdown)
Budget breakdown
The **Budget breakdown** helps you understand how much of your allocated budget has been used and what’s still available. This includes:
* **Total budget**
* **Paid rewards**
* **Remaining rewards**
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-challenges#affiliate-view-of-challenges)
Affiliate view of Challenges
----------------------------------------------------------------------------------------------------------------------------------------
When an affiliate opens a Challenge, they’re shown a dedicated challenge card with clear, actionable information about their progress and rewards. Affiliates can view:
* **Challenge name** and **Thumbnail**: Makes it easy to recognize active promotions.
* **Active Challenge dates**: Includes **Start** and **End time**.
* **Sales goal** and **progress:** Displays as a progress bar (for example, _0 / 10 sales_).
* **Reward amount:** The total reward they can earn for completing the challenge.
* **Real-time metrics**: Including **Sales count** and **Total sales** amount.
By expanding **Challenge details**, affiliates can also read the full description you set when configuring the Challenge. All progress updates automatically as sales are tracked, so affiliates always know where they stand and how close they are to earning the reward. 
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-challenges#export-challenge-results)
Export Challenge results
--------------------------------------------------------------------------------------------------------------------------------
Exports make it easy to analyze performance or reconcile rewards outside the platform. You can export challenge data at any time for reporting or payouts. Exported fields include:
* **Affiliate ID**
* **State**
* **Sales Count**
* **Sales Amount (in cents)**
* **Completed At**
* **Affiliate Name**
* **Affiliate Email**
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# Affiliate Coupons vs. Affiliate Share Links - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/affiliates/affiliate-coupons-vs-affiliate-share-links#content-area)
**Affiliate Coupons** and **Share Links** are two ways to track purchase conversions through your affiliates. Each method lets Kajabi credit the correct affiliate so you can deliver their commission or reward based on your agreement with them.
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-coupons-vs-affiliate-share-links#affiliate-coupons)
Affiliate Coupons
----------------------------------------------------------------------------------------------------------------------------------------
**Affiliate Coupons** give your affiliates a custom **coupon code** that they can share. Any customer that uses an affiliate’s personalized coupon code will be credited to that affiliate, regardless of the presence of a browser cookie. As an admin, you can create **Discounts** that will generate personalized coupon codes for each affiliate.  [Learn how to create Affiliate Coupons](https://help.kajabi.com/articles/sales/affiliates/create-affiliate-coupons)
.
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-coupons-vs-affiliate-share-links#affiliate-share-links)
Affiliate Share Links
------------------------------------------------------------------------------------------------------------------------------------------------
A **Share link** is a URL that can lead to any site or page (even a site outside Kajabi). When a user clicks on a Share link a cookie is placed in their browser for 30 days. This cookie will track the user’s habits on your site and attribute any profit generated from that user to the appropriate affiliate.  [Learn how to create Affiliate Share Links](https://help.kajabi.com/articles/sales/affiliates/create-an-affiliate-share-link)
.
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# Affiliate FAQs - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/affiliates/affiliate-faqs#content-area)
The **Affiliate** feature lets you leverage partnerships to grow revenue by rewarding others for selling your courses on your behalf. Below are answers to common questions about how Affiliate commission, tracking, and cookies work.
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-faqs#faqs)
FAQs
----------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-faqs#how-does-a-refund-impact-affiliate-commission)
How does a refund impact Affiliate commission?
If a purchase with an Affiliate link results in a refund, the commission credited to the Affiliate will account for the refund by displaying a $0.00 commission credit in both the [Affiliate Transactions in the Affiliate Dashboard](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview#transactions)
and the [Affiliate Report](https://help.kajabi.com/articles/analytics/report-affiliates)
. 
**Note:** Partial refunds are not reported as a partial amount in an Affiliate commission. A commission for a partial refund will reflect the same commission amount as a full refund.
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-faqs#does-my-affiliate%E2%80%99s-commission-reflect-the-discounted-price-or-the-original-price-when-a-coupon-code-is-applied)
Does my Affiliate’s commission reflect the discounted price or the original price when a coupon code is applied?
If an Affiliate’s link is used to purchase an Offer with a coupon code, your Affiliate will be credited based on the discounted price after the coupon code is applied. [Learn more about Coupons in Kajabi](https://help.kajabi.com/articles/sales/coupons/how-to-create-a-coupon)
.
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-faqs#can-i-create-a-specific-commission-percentage-for-a-single-affiliate-user-when-a-specific-offer-is-purchased)
Can I create a specific commission percentage for a single Affiliate user when a specific Offer is purchased?
No, Affiliate commission is determined by:
* The [commission percentage specified in each Offer](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission#h_2a445f05-d465-414f-8f6b-11902452331f)
(which will apply to all Affiliate users)
* or by an [Affiliate user](https://help.kajabi.com/hc/en-us/articles/360037760773#h_11217203-f034-45b1-b624-1bdec0c95294)
with the [Percentage override](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission#h_01ECTE4VJYQV7VHEN07SV9PPFT)
(which will apply to all Offers purchased with the Affiliate’s link).
Unsure of how your Affiliates receive commission? [Learn more about the Affiliate commission workflow](https://help.kajabi.com/articles/sales/affiliates/understanding-the-affiliates-commission-workflow)
.
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-faqs#how-long-do-cookies-last-for-an-affiliate-link)
How long do cookies last for an Affiliate link?
The duration that an Affiliate Cookie will remain in a customer’s browser depends on the [Referral Conversion Window](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission)
you have specified. If a customer clicks an Affiliate Share link, they must purchase an Offer within your specified time frame (30 days, 60 days, or 90 days) for the Affiliate to receive credit for the referral. If your customer clicks another Affiliate’s link before making their purchase, the Affiliate with the most recent link clicked will be credited for the referral. Each time an affiliate URL is visited, the Affiliate Cookie’s duration will be refreshed. [Learn more about the Affiliate Program](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview)
.
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# Manually add an Affiliate Transaction - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/affiliates/manually-add-an-affiliate-transaction#content-area)
If an Affiliate purchase occurred but was not tracked, you can manually create a transaction to appear in the commission records. Manual transactions are useful for compensating affiliates for untracked sales, addressing special cases, or providing bonuses.
[](https://help.kajabi.com/articles/sales/affiliates/manually-add-an-affiliate-transaction#add-an-affiliate-transaction-manually)
Add an Affiliate Transaction manually
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Manually add an **Affiliate Transaction** to record anything from missed reports to awarding affiliate bonuses. Keep in mind that manually added transactions cannot be deleted once created. Additionally, manually added transactions will not display as conversions on the affiliate’s dashboard; they are visible only to site owners in Kajabi’s affiliate reports.
1. Open the **Sales** tab from your Dashboard.
2. Click **Affiliates**.
3. Click **My Affiliates** in the top menu.
4. Select your Affiliate’s **Name**.
5. Click **New Transaction** in the top right corner.
6. Complete the **New Affiliate Transaction** form.
7. Attach the transaction to an existing **Offer**, enter a specified **Commission** amount, and include a reason for the manual add.
8. Click **Save** to keep your changes.
When completing the **New Affiliate Transaction** form, ensure the following fields are filled accurately:
1. Select the **Offer** purchased by the referral.
2. Choose the **Currency** for the transaction.
3. Enter the **Commission amount** or **Percentage** for the affiliate.
4. Mark the **Transaction Status** as “Due” (for future payment within Kajabi) or “Paid” (if processed outside Kajabi).
[](https://help.kajabi.com/articles/sales/affiliates/manually-add-an-affiliate-transaction#view-a-manually-added-transaction)
View a manually added transaction
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
Manually added Affiliate Transactions will appear in your [Affiliates report](https://help.kajabi.com/articles/analytics/report-affiliates#understandingyouraffiliatesreport)
when viewing by affiliate. The reports include transaction details such as the reason for the transaction (e.g., manual), commission information, and associated customer details.
**Note:** These transactions are only visible to site owners and do not impact affiliates’ performance metrics.
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# Affiliate Portal overview - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/affiliates/affiliate-portal-overview#content-area)
The **Affiliate Portal** is your affiliate’s dashboard where they can access their resources, reports, and performance data. Similar to your [Affiliate Dashboard](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview)
, it gives affiliates a real-time view of their sales activity and program materials. After an affiliate is added to your site by registering or by being manually added, they receive an **Affiliate User** welcome email containing their login credentials and a link to access their Affiliate Portal.
**Note:** The Affiliate feature is only available with Growth and Pro Plans. See [kajabi.com/pricing](https://kajabi.com/pricing)
for more details.
[Learn how to send your affiliate the link to log in](https://help.kajabi.com/articles/sales/affiliates/manage-your-affiliates)
.
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-portal-overview#affiliate-portal-features)
Affiliate Portal features
* View their **Stats** within a specified time range.
* View the latest updates of your affiliate program in the **Memo.**
* Download or access **Resources** you’ve uploaded in your **Affiliate Settings**.
* Access their **Share Links** or their personalized **Coupon Code**.
* Export their **Purchase Summary Report**.
* Change their **Settings** to update their profile, email preferences, and change their password.
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-portal-overview#access-the-affiliate-portal)
Access the Affiliate Portal
-------------------------------------------------------------------------------------------------------------------------------------------
1. Affiliates are provided the login URL when they register to be an affiliate or are added by you.
2. You can access the login or registration URL by going to **Affiliates > Settings.**
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-portal-overview#affiliate-dashboard)
Affiliate Dashboard
---------------------------------------------------------------------------------------------------------------------------
The **Affiliate Dashboard** provides a real-time snapshot of performance and quick access to announcements, resources, coupon codes (if enabled), and share links. 
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-portal-overview#date-filter)
Date filter
Affiliates can use the date filter to view metrics for a specific time period (e.g., this week, this month, a custom range). All metrics update to reflect the selected range.
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-portal-overview#performance-metrics)
Performance metrics
The Dashboard displays four key metrics, each scoped to the selected date range:
* **Total Sales**: The **count** of sales attributed to the affiliate over the selected period.
* **Commissions Earned**: The **total value of commissions** earned over the selected period, **excluding any refunds**.
* **Clicks**: The **total number of times** an individual clicked any of the affiliate’s share links.
* **Form Submissions**: The **count of form submissions** attributed to the affiliate over the selected period.
**Tip:** Affiliates can use the date filter to compare launches or campaigns.
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-portal-overview#memo)
Memo
The **Memo** is a static message from the program owner that appears for all affiliates. Affiliates may see launch dates, campaign rules, payout information, or other timely updates here. This is a great place to provide information on upcoming events or helpful information for affiliates to get started.
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-portal-overview#resources)
Resources
The **Resources** section is where your affiliates can access helpful links and downloadable assets such as brand guidelines, images, copy templates, or swipe files provided by you. You can update this in your **Affiliates Settings**.
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-portal-overview#coupon-code)
Coupon Code
If you have enabled them, the affiliate will see their specific **Affiliate Coupon Code** here. Affiliates can use this code in their promotions as instructed by the owner.
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-portal-overview#share-links)
Share Links
These are affiliate-specific **Share Links** that your affiliates can copy and share in content, emails, and social posts, so clicks and sales can be attributed correctly.
**Note:** Share Links are unique to the logged‑in affiliate and links marked as private will not be displayed.
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-portal-overview#reports)
Reports
---------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-portal-overview#purchase-summary)
Purchase Summary
The **Purchase Summary** is the report available to affiliates. It provides a downloadable export of purchases attributed to the affiliate with the following fields:
* **Customer Name**
* **Offer Name**
* **Date of Purchase**
Affiliates can use this export for tracking, reconciliation, or to analyze which offers and timeframes perform best.  
**Note:** Sensitive information (e.g., full name, email address, payment information) is not available to the affiliate.
[Learn how your affiliates get paid](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions)
.
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-portal-overview#settings)
Settings
-----------------------------------------------------------------------------------------------------
Affiliates can manage profile information, payout email, notifications, and password from **Settings**. 
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-portal-overview#profile-information)
Profile information
Affiliates can update the following details:
* **Name**
* **Email**
* **PayPal email** (used if you pay affiliates via PayPal)
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-portal-overview#email-notifications)
Email notifications
Affiliates can control which emails they receive:
* **Please email me affiliate program news and updates:** Opt in or out of affiliate announcements from your site.
* **Please email me when I make an affiliate sale:** Kajabi sends an automatic email whenever a new sale is made with the affiliate as the referring affiliate.
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliate-portal-overview#change-password)
Change password
Affiliates can update their password at any time. For security, they should use a unique passphrase with a mix of letters, numbers, and symbols.
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# Create Affiliate Coupons - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/affiliates/create-affiliate-coupons#content-area)
**Affiliate Coupons** let you give your affiliates a custom **Coupon Code** that they can share. Any customer that uses an affiliate’s personalized Coupon Code is credited to that affiliate, regardless of the presence of a browser cookie. As an administrator, you can create **Discounts** that generate personalized Coupon Codes for each affiliate.
###
[](https://help.kajabi.com/articles/sales/affiliates/create-affiliate-coupons#what-is-a-discount)
What is a Discount?
Discounts allow you to generate and enable personalized Coupon Codes for every Affiliate User.
**Note:** You can only have one active Discount at a time.
###
[](https://help.kajabi.com/articles/sales/affiliates/create-affiliate-coupons#affiliate-use-of-coupon-codes)
Affiliate use of Coupon Codes
After creating an affiliate Discount, your affiliates can access and share their personalized Coupon Codes to encourage people to purchase from your site using one. When the affiliate’s personalized Coupon Code is used, they are credited for the transaction.
[](https://help.kajabi.com/articles/sales/affiliates/create-affiliate-coupons#create-an-affiliate-coupon)
Create an Affiliate Coupon
----------------------------------------------------------------------------------------------------------------------------------------
1. Open the **Sales** tab from your Dashboard.
2. Click **Affiliates**.
3. Select **Settings**.
4. Navigate to the **Affiliate Coupon Codes** section.
5. Click **Create new discount**.
6. Complete the discount details:
1. Enter your **Discount title** (An internal title that is not visible to your affiliates).
2. Under **Coupon Discount**, you can choose one of the following options:
* **Discount Percentage**: Enter the percentage discount that affiliates will receive on Offers purchased using the coupon.
* **Amount Off**: Set a fixed currency amount that the affiliate will earn for each Offer purchased with the coupon.
3. Select the **Duration** for how long the coupon will last once applied to a customer.
4. Be sure that **Enable affiliate coupon codes** is selected/enabled.
7. Click **Create discount** to keep and apply your changes.
Edit the personalized Coupon Code for individual affiliates:
1. Open the **Sales** tab from your Dashboard.
2. Click **Affiliates**.
3. Open **My Affiliates**.
4. Select the **Name** of the affiliate you wish to edit.
5. Navigate to **Coupon Code** and edit as needed.
[](https://help.kajabi.com/articles/sales/affiliates/create-affiliate-coupons#faqs)
FAQs
--------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/sales/affiliates/create-affiliate-coupons#how-many-coupon-codes-can-i-have-active-at-once)
How many Coupon Codes can I have active at once?
Only one Discount at a time is allowed (that is available for all Affiliate Users).
###
[](https://help.kajabi.com/articles/sales/affiliates/create-affiliate-coupons#how-do-i-change-the-discount-once-i%E2%80%99ve-already-created-an-affiliate-coupon)
How do I change the Discount once I’ve already created an Affiliate Coupon?
Discounts can not be edited, but you can create a new Discount whenever you’d like. Creating a new Discount will not change the personalized codes, it will simply apply the new discount. Discounts can also be “rerun” or repeated later on. We save all previously created Discounts.
###
[](https://help.kajabi.com/articles/sales/affiliates/create-affiliate-coupons#can-an-affiliate-coupon-be-deleted)
Can an Affiliate Coupon be deleted?
At this time, Affiliate Coupons cannot be deleted. If you no longer want to offer coupons, you would need to toggle Affiliate Coupons “off” from your Coupon Settings page.
###
[](https://help.kajabi.com/articles/sales/affiliates/create-affiliate-coupons#can-i-change-an-affiliate-user%E2%80%99s-discount-without-changing-any-others)
Can I change an Affiliate User’s Discount without changing any others?
Affiliate Coupons will follow the Discount determined by the currently active one. These Discounts apply to all Affiliate Users. Discounts can’t be changed on an individual basis.
###
[](https://help.kajabi.com/articles/sales/affiliates/create-affiliate-coupons#can-i-change-an-affiliate%E2%80%99s-personalized-coupon-code)
Can I change an affiliate’s personalized Coupon Code?
You can change an Affiliate User’s personalized Coupon Code whenever you’d like, as long as the new code is not already taken.
###
[](https://help.kajabi.com/articles/sales/affiliates/create-affiliate-coupons#can-i-filter-the-contacts-tab-by-who-has-used-the-coupons)
Can I filter the Contacts tab by who has used the coupons?
You can filter your Contacts tab to view the people that have used an Affiliate Coupon generated by your Discount. The filter will show the Discount instead of the individual coupon. A separate Contacts tab filter in the future will likely be used to determine which customers came from which Affiliate Users.
###
[](https://help.kajabi.com/articles/sales/affiliates/create-affiliate-coupons#can-an-affiliate-user-change-their-personalized-coupon-code)
Can an Affiliate User change their personalized Coupon Code?
Only a Kajabi admin can change personalized Coupon Codes.
###
[](https://help.kajabi.com/articles/sales/affiliates/create-affiliate-coupons#how-are-conversions-tracked)
How are conversions tracked?
Conversions are tracked and logged in reports. The Commission calculation will occur after the Discount is applied, as is the case with Coupons.
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# Understand the Affiliates commission workflow - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/affiliates/understanding-the-affiliates-commission-workflow#content-area)
Kajabi’s **Affiliates commission workflow** gives you transparency and control over affiliate earnings. This page covers what each commission status means, how statuses flow and can be updated, how refunds are handled, and how to execute manual payouts.
**Note:** The Affiliates feature is only available with Growth and Pro Plans. See [kajabi.com/pricing](https://kajabi.com/pricing)
for more details.
[](https://help.kajabi.com/articles/sales/affiliates/understanding-the-affiliates-commission-workflow#commission-statuses)
Commission statuses
--------------------------------------------------------------------------------------------------------------------------------------------------
Every affiliate commission displays a clear **Status** indicator so you can instantly see where it stands in the payout process:
* **Pending** - The commission is recorded but not yet eligible for payout according to your delay schedule.
* **Due** - The commission has met the payout delay requirements and is now payable.
* **Paid** - The commission has been paid out to your affiliate.
* **Canceled** - The commission was canceled and will not be paid out.
 Before you can begin this process and onboard to the flow, you’ll need to configure your payout settings.
###
[](https://help.kajabi.com/articles/sales/affiliates/understanding-the-affiliates-commission-workflow#finalized-statuses)
Finalized statuses
Once a commission is **Paid** or **Canceled**, it’s finalized and cannot be changed anymore.
[](https://help.kajabi.com/articles/sales/affiliates/understanding-the-affiliates-commission-workflow#payouts)
Payouts
--------------------------------------------------------------------------------------------------------------------------
When commissions become **Due**, they are eligible to be paid either manually or automatically.
1. Navigate to the **Payouts Due** cards on your Affiliate Transaction page.
2. Determine your preferred **Payout Method**, **Manual** or **Automatic**.
3. Set up a **Payout Schedule** to keep transactions organized and set reminders to pay commissions.
4. Once your Affiliates generate sales and their associated transactions are **Due** according to your **Payout Schedule**, they’re ready to be paid out. Learn more about [Managing Affiliate Payouts and Commissions](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions)
.
**Tip:** You can also manually mark individual **Pending** or **Due** commissions as **Paid** by clicking their status badge and selecting **Paid**. That action creates a corresponding Payout record. Check out [PayPal’s Guide](https://www.paypal.com/us/smarthelp/article/what-is-mass-payment-and-how-do-i-send-it-faq3094)
to learn more about Mass Payment.
[](https://help.kajabi.com/articles/sales/affiliates/understanding-the-affiliates-commission-workflow#faqs)
FAQs
--------------------------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/sales/affiliates/understanding-the-affiliates-commission-workflow#can-i-change-a-paid-commission-back-to-due)
Can I change a Paid commission back to Due?
No. Once a commission is marked Paid, it’s finalized and cannot be changed.
###
[](https://help.kajabi.com/articles/sales/affiliates/understanding-the-affiliates-commission-workflow#what-happens-if-i-refund-after-payout)
What happens if I refund after payout?
The commission stays **Paid** and is tagged as **Refunded**, so you can see it was returned after payment.
###
[](https://help.kajabi.com/articles/sales/affiliates/understanding-the-affiliates-commission-workflow#how-do-i-see-which-commissions-are-flagged-as-refunded)
How do I see which commissions are flagged as Refunded?
Look for the **Refunded** badge next to the status indicator in your Affiliate Commission list, or apply the **Refunded** filter to locate them more easily.
###
[](https://help.kajabi.com/articles/sales/affiliates/understanding-the-affiliates-commission-workflow#if-i-reassign-the-commission-of-a-subscription-to-a-different-affiliate-will-it-reassign-all-subsequent-payments)
If I reassign the commission of a subscription to a different affiliate, will it reassign all subsequent payments?
Yes. The transaction you reassigned _and_ the subsequent subscription payments will all be credited towards the newly selected affiliate user.
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---
# Troubleshoot Affiliate commission - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/affiliates/troubleshooting-affiliate-commission#content-area)
If an Affiliate isn’t receiving credit for sales, several factors may be responsible. This page helps you identify and resolve common commission tracking issues.
[](https://help.kajabi.com/articles/sales/affiliates/troubleshooting-affiliate-commission#common-reasons-for-missing-affiliate-credit)
Common reasons for missing Affiliate credit
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
* **The purchaser did not buy within the specified [Referral Conversion Window](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission)
** after clicking the [Share Link](https://help.kajabi.com/articles/sales/affiliates/create-an-affiliate-share-link)
.
* **The purchaser used a different browser or device** from the browser or device used when the Share Link was clicked.
* **The purchase was made outside of your Kajabi site’s checkout or cart.**
* **The customer clicked a different Affiliate’s [Share Link](https://help.kajabi.com/articles/sales/affiliates/create-an-affiliate-share-link)
** (this overrides the initial link) before purchase.
* **The Offer purchased is not set to give an affiliate commission.** Learn how to [activate Affiliate Commission](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission)
in your Offers.
* **The Affiliate Cookie (kjba) is blocked** by a visitor’s privacy settings or by your site’s cookie script.
* **If you have a custom domain connected** and a customer purchases under your .mykajabi.com domain.
If you are certain you set everything up correctly, please contact [our support team](https://help.kajabi.com/articles/resources/support/how-to-contact-kajabi-support#submit_a_request)
for further help.
[](https://help.kajabi.com/articles/sales/affiliates/troubleshooting-affiliate-commission#discrepancy-between-conversions-and-purchases)
Discrepancy between conversions and purchases
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Notice a discrepancy between the number of conversions and the number of customers that purchased with an Affiliate? If a purchase is in the midst of a trial or a Free Offer was purchased, they are not recorded as purchases. Read the [Affiliate Report](https://help.kajabi.com/articles/analytics/report-affiliates)
to gain more insight into your Affiliate’s performance.
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---
# Create an Affiliate Share link - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/affiliates/create-an-affiliate-share-link#content-area)
A **Share Link** is a URL that can lead to any site or page, even outside Kajabi. When a visitor clicks a Share Link, a cookie is placed in their browser for 30 days. This cookie tracks the visitor’s activity on your site and attributes any resulting sales to the appropriate affiliate.  Create Share Links that lead to any URL, Landing Page, or Checkout Page. As long as the visitor completes a purchase of an Offer on Kajabi using the same browser where they originally clicked the Share Link, the sale is credited to the Affiliate User. Keep in mind that although you can track clicks for specific Share Links, there is no way to determine which Affiliate Link was used by a specific customer or the affiliate credited. Truncating an Affiliate Share Link using tools like the [Bitly URL shortener](https://bitly.com/)
still credits the affiliate for the conversion.
**Note:** Affiliates will only be credited if you set an **Affiliate percentage** in the Offer. Learn how to set up your Affiliate Commission in the [Additional Settings of an Offer](https://help.kajabi.com/articles/sales/offers/how-to-include-additional-settings-for-your-offer)
.
[](https://help.kajabi.com/articles/sales/affiliates/create-an-affiliate-share-link#generate-a-share-link)
Generate a Share Link
------------------------------------------------------------------------------------------------------------------------------------
1. Open the **Sales** tab from your Dashboard.
2. Click **Affiliates**.
3. Select **Share links** from the top menu of the **Affiliates Dashboard**.
4. Click **New affiliate link**. Or, if you’ve previously created an affiliate link, click **\+ New Link** at the top right.
[](https://help.kajabi.com/articles/sales/affiliates/create-an-affiliate-share-link#share-link-editor)
Share Link editor
----------------------------------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/sales/affiliates/create-an-affiliate-share-link#create-a-link)
Create a link
Enter the **Name** and **Target URL** where you’d like the Affiliate Share link to redirect. The Name and URL will be visible to the affiliate. Redirect to a:
* Custom URL
* Landing Page
* Checkout Page
This link will be accessible to every Affiliate User on your site, and will contain their unique tracking info. 
###
[](https://help.kajabi.com/articles/sales/affiliates/create-an-affiliate-share-link#private)
Private
Toggle on or off the **Private** setting in the Share link editor to hide the link from your affiliates or make it accessible to every affiliate on your site. Creating a Private Share Link will not display the Share link in your [Affiliate’s Portal](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview#h_52456a83-02fd-4d90-81a2-62a8f7e565e1)
. This allows you to keep the Share link unpublished or send it directly to a specific affiliate only. 
**Note:** Although you can track clicks for specific Share links, there is no way to determine which Affiliate Share link was used and who used it.
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---
# Manage Affiliate payouts and commissions - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#content-area)
Commissions move through different statuses as they progress toward payout. Understanding these statuses, payout methods, and settings like the Commission Due Day and Payout Date helps you run your affiliate program effectively.
**Note:** The Affiliate feature is only available with Growth and Pro Plans. See [kajabi.com/pricing](https://kajabi.com/pricing)
for more details.
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#commission-status-and-timing)
Commission status and timing
------------------------------------------------------------------------------------------------------------------------------------------------------------
Every affiliate commission displays a **Status** so you can quickly see where it stands in the payout process:
* **Pending:** The commission is recorded but not yet eligible for payout according to your delay schedule.
* **Due:** The commission has met the payout delay requirements and is now payable.
* **Paid:** The commission has been paid out to your affiliate.
* **Canceled:** The commission was canceled and will not be paid out.
**Tip:** Refunded commissions retain their Paid status but display a Refunded badge for transparency.
###
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#commission-lifecycle)
Commission lifecycle
1. **Transaction** occurs. An affiliate earns a **Commission** on a qualifying sale.
2. **Due Day** countdown. You set a **Commission Due Day** (2–365 days; 30 days recommended).
3. **Commission becomes Due**. After the countdown, it becomes payable.
4. **Payout method applies**. You pay commissions manually or let Kajabi process them automatically.
 From the **Transactions tab**, you can manually adjust statuses when needed:
* Change **Pending** → **Due** to accelerate payout eligibility.
* Change **Pending** or **Due** → **Paid** to record a manual payout.
* Change **Pending** or **Due** → **Canceled** to prevent payout.
Once a Commission is Paid or Canceled, it becomes finalized and cannot be changed.
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#manual-payouts)
Manual payouts
--------------------------------------------------------------------------------------------------------------------------------
Manual payouts give you full control over when and how affiliates are paid. Kajabi helps you track and batch **Due commissions**, but you send the money outside Kajabi (for example, PayPal, Wise, or cash). 
###
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#key-settings)
Key settings
* **Commission Due Day:** Choose **2–365 days** (Kajabi recommends at least 30 days). This buffer helps you verify transactions and account for any refunds or disputes before payment.
###
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#complete-manual-payouts)
Complete manual payouts
1. When commissions become **Due**, visit **Affiliates > Transactions**.
2. Select **Pay Now** to mark commissions as Paid in Kajabi.
3. View **Itemized Transactions** and **Download the PayPal mass payout** report for easier bulk payments. 
4. Complete the payment in PayPal (or your preferred method). 
5. Select **Confirm payment** in Kajabi. We will automatically record a single **Payout** entry in your **Payouts** tab containing those commissions.
**Note:** A sale happens on Day 0. With a **30-day Commission Due Day**, the commission becomes due on Day 30. You see the commission with a Due Status on the affiliates’ Transaction page, then you complete the **Pay Now** workflow. Review the itemized transactions, download the PayPal mass payout report, pay your affiliates, and confirm this action within Kajabi. All transactions will be marked as Paid.
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#automatic-payouts)
Automatic payouts
--------------------------------------------------------------------------------------------------------------------------------------
Automatic payouts reduce manual work by scheduling payments directly through PayPal.
###
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#key-settings-2)
Key settings
* **Commission Due Day:** Determines when each commission becomes due (choose **2–365 days**; Kajabi recommends at least 30 days).
* **Payout Frequency & Date (schedule):** Choose **Weekly** (a day of the week) or **Monthly** (a specific calendar day). Kajabi enforces this schedule and triggers payouts on that day.
* **Currency:** Choose the currency with which PayPal will attempt to pay out to all of your affiliates. Generally, if the affiliate has a wallet with a different currency, currency conversion will automatically occur.
**Note:** To use automatic payouts, ensure that you have a **PayPal Business account**, as Personal accounts do not support the critical Mass Payouts feature.
###
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#complete-automatic-payouts)
Complete automatic payouts
1. Commissions reach their **Due Day**.
2. On your chosen **Payout Date**, Kajabi triggers PayPal to send payments.
3. You receive an email notification two days before the payout with a summary of included transactions.
4. Review the snapshot, verify transactions, and ensure your PayPal wallet has sufficient funds.
**Note:** For example, with a 30-day commission **Due Day** and a monthly payout schedule set to the first of the month: a sale on January 1st becomes due on January 31st, and a sale on January 15th becomes due on February 14th. On February 1st, Kajabi would only pay out the first transaction because it became due before that date. The second transaction would not get paid out until March 1st.
###
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#authenticate-paypal)
Authenticate PayPal
1. In the **Transactions** tab, select the option to set up automatic payouts.
2. **Re-authenticate PayPal** if you already have it integrated for payment processing, otherwise [Connect PayPal](https://help.kajabi.com/articles/api-integrations/payment-integrations/connect-paypal-to-kajabi)
.
3. Grant Kajabi LLC permission to connect to your PayPal account. This allows Kajabi to access transaction data to manage payouts automatically.
4. Once confirmed, you will also need to verify that the Mass Payout feature is enabled on your PayPal Account via the following PayPal resource: [https://www.paypal.com/payoutsweb/landing](https://www.paypal.com/payoutsweb/landing)
. This will be required for automatic payouts to function.
**Note:** If you encounter errors setting up PayPal, ensure that PayPal is fully connected to Kajabi, including verifying the enabled Mass Payouts feature. If errors persist, check connectivity, permissions granted, and the account type in PayPal to resolve issues.
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#edit-affiliate-commission)
Edit affiliate commission
------------------------------------------------------------------------------------------------------------------------------------------------------
There may be times when you need to adjust an affiliate’s commission, for example correcting the amount, reassigning the sale to a different affiliate, or updating the payout status. Kajabi provides two entry points for editing an affiliate commission:
1. Navigate to **Affiliates > Transactions**.
2. Locate the commission you want to edit.
3. Click the **3-dot menu (···)** beside the transaction.
4. Select **Edit affiliate commission**.
###
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#edit-affiliate-commission-window)
Edit Affiliate commission window
Once you open the edit window, you can update the following fields:
* **Reassign affiliate**: Transfer the commission to another affiliate if needed.
* **Set a new commission amount**: Adjust the commission tied to the transaction.
* **Change payment status**: Choose whether the commission remains **Pending**, is marked as **Paid**, or updated to another available status.
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#failed-payouts)
Failed payouts
--------------------------------------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#if-an-automatic-payout-fails)
If an automatic payout fails
* Kajabi marks the payout attempt as failed if the entire payout failed or partially failed if only part of the payout failed (example 1 out of 5 transactions in the payout failed to send). In addition, the commission transactions within the payout that failed will be marked as failed.
* When failed commission transactions are present, Kajabi will show the failed amount and surface a retry button. Once you’ve resolved the failure issue (for example, insufficient PayPal balance) you will be able to retry paying out these failed commission transactions.
* Verify that PayPal Mass Payouts is enabled, ensure sufficient balance in your PayPal wallet, and check for any account limitations or connectivity issues before retrying the payout.
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#customize-the-transactions-table)
Customize the Transactions table
--------------------------------------------------------------------------------------------------------------------------------------------------------------------
You can personalize the **Transactions** table to display the information most relevant to you. By customizing the columns, you can quickly view details such as commission amounts, payout types, or customer names without needing to open each transaction.
###
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#customize-columns)
Customize columns
1. Navigate to **Affiliates > Transactions**.
2. Click the **3-dot menu (···)** in the upper right corner of the table.
3. Select **Customize columns**.
4. Toggle columns on or off based on the information you want to display.
5. Drag and drop columns to reorder them.
6. Click **Apply** to update your view.
7. If you want to reset your table back to the default view, select **Reset to default**.
###
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#available-columns)
Available columns
* Affiliate
* Offer
* Amount
* Commission
* Created
* Estimated Due
* Status
* Payout Type
* Customer
* Type
* Due
* Payout Paid Date
* Payout ID
* Refunded
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#export-transactions)
Export Transactions
------------------------------------------------------------------------------------------------------------------------------------------
You can export affiliate transaction data from the **Transactions** tab to review payout history, reconcile payments, or process bulk payouts.
1. Go to the **Transactions** tab.
2. Click **Export**.
3. Choose a **report format** and select the date range you want to export.
The available export formats are:
* **PayPal Mass Pay Report**
* Affiliate PayPal email
* Commission amount
* Currency of commission earned
* **Summary Report**
* Affiliate name
* Affiliate email
* PayPal email
* Commission earned
* Currency
* **Details Report**
* Transaction ID
* Stripe Charge ID
* KP Charge ID
* Date
* Offer ID
* Offer title
* Affiliate name
* Affiliate PayPal email
* Refunded status
* Transaction amount (in cents)
* Commission type
* Commission rate
* Commission earned
* Currency
* Reason (for manually added transactions)
* Customer name
* Customer email
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#faqs)
FAQs
------------------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#can-i-change-a-paid-commission-back-to-due)
Can I change a Paid commission back to Due?
No. Paid commissions are locked for accuracy.
###
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#what-happens-if-an-affiliate%E2%80%99s-email-isn%E2%80%99t-linked-to-paypal)
What happens if an affiliate’s email isn’t linked to PayPal?
Affiliates have 30 days to link their email to PayPal and claim their funds if an unlinked email was used.
###
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#why-is-a-paypal-business-account-required)
Why is a PayPal Business account required?
PayPal is the only payment processor supported by Kajabi’s automatic payouts feature. A Business account is mandatory to enable the necessary Mass Payouts feature.
###
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#what-happens-if-i-refund-after-payout)
What happens if I refund after payout?
The commission remains Paid but gets a Refunded badge.
###
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#how-do-i-find-refunded-commissions)
How do I find refunded commissions?
Apply the Refunded filter in the Transactions tab.
###
[](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions#if-i-reassign-a-subscription-commission-what-happens)
If I reassign a subscription commission, what happens?
The reassigned transaction and all future subscription payments move to the new affiliate.
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---
# Affiliates overview - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview#content-area)
**Affiliates** lets you leverage partnerships to grow your revenue by rewarding others for selling your courses on your behalf. You set the commission, your affiliates share the links, and Kajabi tracks every conversion.
**Note:** Affiliates are only available with the Growth and Pro Plans. See [kajabi.com/pricing](https://kajabi.com/pricing)
for more details.
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview#key-benefits)
Key benefits
* Manage affiliate registrations and accounts
* Track conversions and form submissions
* Automatically calculate earnings
* Create detailed reports
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview#determine-payout-method)
Determine payout method
* **Automatic Payouts** reduce manual work by scheduling payments directly through PayPal.
* **Manual Payouts** give you full control over when and how affiliates are paid. Kajabi helps you track and batch **Due commissions**, but you send the money outside Kajabi (for example, PayPal, Wise, or cash).
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview#set-up-a-payout-schedule)
Set up a payout schedule
* Go to **Transactions** > **Payouts** to determine your preferred method of paying out your affiliates
* Create a payout schedule to keep transactions organized and set reminders to pay commissions
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview#enable-commissions)
Enable commissions
* [Enable Affiliate Commission](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission)
for your Offers
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview#create-share-links-or-affiliate-coupons)
Create Share Links or Affiliate Coupons
* [Create Share Links](https://help.kajabi.com/articles/sales/affiliates/create-an-affiliate-share-link)
to track referrals from affiliate traffic
* [Create Affiliate Coupons](https://help.kajabi.com/articles/sales/affiliates/create-affiliate-coupons)
to credit affiliates when their personalized code is used
[](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview#affiliate-dashboard)
Affiliate Dashboard
---------------------------------------------------------------------------------------------------------------------
The **Affiliate Dashboard** shows an overview of how your affiliates are performing.  Set the **Date range** and **Currency** using the selectors above the graph to narrow down the data to review the following metrics:
* **Total Sales**: The total value of sales attributed to your affiliates, excluding refunds.
* **Commission Earned**: The total amount of commissions earned by your affiliates, excluding refunds.
* **Form Submissions**: The count of form submissions attributed to your affiliates.
* **Sales Count**: The count of both free and paid sales attributed to your affiliate.
* **Leaderboard**: A ranked list of your top affiliates.
* **Top offers**: A ranked list of your top-selling affiliate-related Offers
[](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview#commission-setup)
Commission setup
---------------------------------------------------------------------------------------------------------------
Set up your affiliate’s commission percentage or amount for each **Offer** when it is purchased with their unique **Share Link** or personalized **Coupon Code**. [Learn how to activate Affiliate Commission](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission)
.
[](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview#share-links-and-affiliate-coupons)
Share Links and Affiliate Coupons
-------------------------------------------------------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview#share-links)
Share Links
A Share Link is simply a URL that can lead to any site or page (even a site outside Kajabi). When a user clicks on a Share Link a cookie is placed in their browser based upon the referral conversion window you have set in your Affiliate settings. This cookie will attribute the visitor’s form submissions and purchases to the appropriate Affiliate. [Create Share Links](https://help.kajabi.com/articles/sales/affiliates/create-an-affiliate-share-link)
that lead to any URL, Landing Page, or Checkout Page. As long as the user completes a purchase of an Offer on Kajabi using the same browser where they originally clicked the Share Link, the sale will be credited to the Affiliate User. 
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview#affiliate-coupons)
Affiliate Coupons
Unlike Share Links, when an [Affiliate Coupon](https://help.kajabi.com/articles/sales/affiliates/create-affiliate-coupons)
code is used to purchase an **Offer** from your site, the affiliate is credited with the transaction without needing to click a Share Link first. As an administrator, you can create **Discounts** that generate personalized coupon codes for each affiliate.
[](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview#affiliate-users)
Affiliate Users
-------------------------------------------------------------------------------------------------------------
Create and manage your Affiliate Users in the **Users** section of your **Affiliate Dashboard.** Click on an Affiliate User’s **Name** to:
* Review their individual affiliate statistics.
* Override their **Affiliate Percentage**.
* View which **Share Links** are available to each affiliate.
* View and update your affiliates’ personalized **Coupon Code**.
* Manually add an affiliate transaction.
* Export their form submissions, which contain the following:
* Form Title
* Form ID
* Submission Date
* Customer Name
* Customer ID
* Customer Email
* Affiliate ID
* Affiliate Name
* Affiliate Email
See [Managing your Affiliates](https://help.kajabi.com/articles/sales/affiliates/manage-your-affiliates)
for more details.
[](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview#transactions)
Transactions
-------------------------------------------------------------------------------------------------------
View all transactions credited to your Affiliate Users in **Transactions**.  Learn more about the [Affiliate Commission Workflow](https://help.kajabi.com/articles/sales/affiliates/understanding-the-affiliates-commission-workflow)
and how to [manage Affiliate payouts and commissions](https://help.kajabi.com/articles/sales/affiliates/manage-affiliate-payouts-and-commissions)
to begin allocating commission and paying out your affiliates.
[](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview#announcements)
Announcements
---------------------------------------------------------------------------------------------------------
 Communicate with every Affiliate User on your site by creating an **Announcement**. An Announcement sends an email to every affiliate, including a **Title** and **Body** text. 
[](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview#settings)
Settings
-----------------------------------------------------------------------------------------------
**Affiliate Settings** in the top menu of your Affiliates page lets you customize the appearance of your Affiliate Dashboards and configure key elements of your affiliate program. Use **Memos** to convey useful information that your affiliates will see when they sign in. Use **Resources** to share files and links (e.g., promo creatives, swipe copy, calendars). A maximum of 10 resources can be added at any given time. **Preview the dashboard** to see the view your affiliates have when they log into their Portal. 
**Tip:** Click and drag your resources to rearrange the order that your affiliates view them.
The **Affiliate Signup Page** is where individuals can register as your affiliate. Learn how to [create a custom Affiliate Signup Page](https://help.kajabi.com/hc/en-us/articles/360037244074)
.
**Note:** If **Registrations** are disabled, this page will prompt your prospective affiliate to send an email to the Support email listed in your **Site Details**.
The **Affiliate Login page** is where your registered affiliates log in to their own Affiliate Dashboard and view their sales metrics. The **Referral Conversion Window** determines the duration of an affiliate cookie in a visitor’s browser. [Learn more about the Referral Conversion Window](https://help.kajabi.com/articles/sales/affiliates/activate-affiliate-commission)
.
[](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview#affiliate-portal)
Affiliate Portal
---------------------------------------------------------------------------------------------------------------
After an affiliate is added to your site manually or through registration, they receive an Affiliate User welcome email containing a link to set up their affiliate account and instructions on how to access their **Affiliate Portal**.
###
[](https://help.kajabi.com/articles/sales/affiliates/affiliates-overview#affiliate-portal-features)
Affiliate Portal features
* View their **Stats** within a specified time range:
* Total **Sales**
* **Commissions** earned
* **Clicks**
* **Form submissions**
* View the latest updates of your affiliate program in the **Memo.**
* Download or access **Resources** you’ve uploaded in your Affiliate Settings.
* Access their **Share Links** or their Personalized **Coupon Code**.
* Export their **Purchase Summary Report**.
* Change their **Settings** to update their profile, email preferences, and change their password.
 See [Affiliate Portal overview](https://help.kajabi.com/articles/sales/affiliates/affiliate-portal-overview)
for more details.
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# Update existing Affiliate Transactions as paid - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/sales/affiliates/update-existing-affiliate-transactions-as-paid#content-area)
As you get started with the Kajabi Affiliate experience, there’s a one-time activity to mark existing transactions as paid. Use this to tidy up any outstanding commissions from before the feature was enabled on your account. When you begin using the Affiliates feature, any existing Affiliate Transactions do not have a status. You can set their **Status** as **Paid**, which:
* **Simplifies future reporting** — all your commission data will accurately reflect which transactions were paid
* **Helps you stay organized** by better tracking past transactions
* **Preserves historical integrity** — this action only affects existing transactions, and transactions thereafter follow an updated workflow
**Note:** This Paid status change is done only for tracking purposes, and does not send any money from your account to affiliates. If money is owed for any of these transactions, make sure you pay them out either before or after this action.Once you confirm, these transactions are permanently marked Paid. You cannot revert them to Unpaid status.
[](https://help.kajabi.com/articles/sales/affiliates/update-existing-affiliate-transactions-as-paid#mark-affiliate-transactions-as-paid)
Mark Affiliate Transactions as paid
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Follow these steps:
1. From your **Dashboard** sidebar, select **Sales** > **Affiliates**.
2. Select the **Transactions** tab.
3. Click **Set up payment schedule**.
4. Set the **Commission is due after** setting and click **Confirm**.
5. A banner will appear on the page. Click **Get Started** on the banner.
6. Select the option to **Mark as Paid**.
**Important:** This is a one-time action. **Only perform this step once** for all legacy transactions. Affiliate sales created after the feature activation will not require this.**This is irreversible.** Double-check your selections—once marked, you cannot undo them.Only transactions created **before** the Affiliates feature activation will be affected. Any transactions thereafter follow the regular affiliate status workflow.
[](https://help.kajabi.com/articles/sales/affiliates/update-existing-affiliate-transactions-as-paid#resources)
Resources
----------------------------------------------------------------------------------------------------------------------------
For a complete walkthrough of Affiliates workflows (creating links, approving commissions, running reports, and more), [see the full guide here](https://help.kajabi.com/articles/sales/affiliates/understanding-the-affiliates-commission-workflow)
.
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# Blog overview - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/blog/blog-overview#content-area)
[](https://help.kajabi.com/articles/website/blog/blog-overview#overview)
Overview
-------------------------------------------------------------------------------------
Your Blog in Kajabi allows you to share content with your audience. Before creating posts, configure your Blog Settings and create your first Blog Post. Your Blog Settings contain the SEO and Sharing information for your Blog homepage and all Blog Posts without individual SEO settings. [Learn to configure SEO and Sharing settings for your Blog](https://help.kajabi.com/articles/website/blog/how-to-configure-seo-and-sharing-settings-for-your-blog)
.
**Note:** When creating Blog Posts, configure individual SEO settings for each Blog Post or it will default to the main SEO and Sharing Information configured in the Blog Settings.
[](https://help.kajabi.com/articles/website/blog/blog-overview#create-a-blog-post)
Create a Blog post
---------------------------------------------------------------------------------------------------------
1. Open the **Website** tab from the Dashboard
2. Click **Blog**
3. Navigate to the top right corner and click **\+ New Blog Post**
[](https://help.kajabi.com/articles/website/blog/blog-overview#customize-a-blog-post)
Customize a Blog post
---------------------------------------------------------------------------------------------------------------
Remember, customizing your Blog Settings sets up your SEO and Sharing information for the Blog homepage and all Blog Posts that do not contain individual SEO settings. To set up individual SEO settings for each Blog Post, read [How to Configure SEO and Sharing Settings for your Blog](https://help.kajabi.com/articles/website/blog/how-to-configure-seo-and-sharing-settings-for-your-blog)
. Read [How to Create a Blog Post](https://help.kajabi.com/articles/website/blog/how-to-create-a-blog-post)
for more details:
* [Add Media](https://help.kajabi.com/articles/website/blog/how-to-add-media-to-your-blog-posts)
to your Blog Post
* [Set a specific publishing date](https://help.kajabi.com/articles/website/blog/how-to-create-a-blog-post#set-a-specific-publish-date)
for your Blog Post
* [Create Tags](https://help.kajabi.com/articles/website/blog/how-to-create-a-blog-post#adding-tags-to-your-blog-posts)
to organize and categorize your Blog Posts
[Learn to add media to your blog posts](https://help.kajabi.com/articles/website/blog/how-to-add-media-to-your-blog-posts)
.
[](https://help.kajabi.com/articles/website/blog/blog-overview#design-the-blog)
Design the Blog
---------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/website/blog/blog-overview#customize-your-blog-post-page)
Customize your Blog post page
1. Open the **Website** tab from the Dashboard
2. Click **Pages**
3. Click **Customize** next to **Blog Post**
 The Blog Post page is similar to the main Blog homepage with the addition of the Blog Post Body. **Blog Post Body** allows you to include additional blocks at the bottom of your Blog Posts:
* Call to Action (CTA)
* Image
* Opt-in
Read [How to Design Your Blog Posts](https://help.kajabi.com/articles/website/pages/how-to-design-your-blog-posts)
for more details.
**Note:** Designing your Blog Posts will automatically render across all your Blog Posts, both existing and future.
###
[](https://help.kajabi.com/articles/website/blog/blog-overview#blog-page)
Blog page
Your blog in Kajabi is integrated onto your site as a standard website page. Customize the overall look and feel of your blog by customizing the [Blog](https://help.kajabi.com/articles/website/pages/how-to-design-your-blog-homepage)
, [Blog Post](https://help.kajabi.com/articles/website/pages/how-to-design-your-blog-posts)
, and [Blog Search](https://help.kajabi.com/articles/website/pages/how-to-design-your-blog-search-page)
website pages. **Customize your Blog page:**
1. From inside the editor click the **Page Dropdown** at the bottom of the **Sidebar Editor** and select **Blog**
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# Embed custom code to a page with Premier - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/pages/how-to-embed-custom-code-to-your-page-with-premier#content-area)
Add custom code to your pages built with the Premier legacy template to include schedulers, videos, or customize the appearance of a section.
[](https://help.kajabi.com/articles/website/pages/how-to-embed-custom-code-to-your-page-with-premier#overview)
Overview
---------------------------------------------------------------------------------------------------------------------------
The Custom Code Block in Premier allows you to embed code without requiring access to the Code Editor. This guide walks you through adding a Custom Code Section and customizing its appearance.
**Important:** Introducing custom code to your site can open you up to vulnerabilities and potential malware attacks. We recommend using vulnerability tools like [VirusTotal](https://www.virustotal.com/gui/home/url)
or [Snyk](https://snyk.io/)
to scan any custom code that you intend to use and apply certain [best practices](https://help.kajabi.com/articles/website/domains/code-based-customizations)
to help reduce potential impact.
**Note:** This article refers to the Premier Legacy Templates, which may be outdated. If you are using the Kajabi Pages Templates, refer to the updated guide [here](https://help.kajabi.com/articles/website/pages/add-custom-code-to-pages)
.
* * *
[](https://help.kajabi.com/articles/website/pages/how-to-embed-custom-code-to-your-page-with-premier#add-a-custom-code-section)
Add a Custom Code Section
-------------------------------------------------------------------------------------------------------------------------------------------------------------
Embedding custom code can be used to include schedulers or videos, or to customize the appearance of a section of your page.
1. Open the **Website** tab from the Dashboard.
2. Click **Pages**.
3. Select the page you wish to customize or [create a new page](https://help.kajabi.com/articles/website/pages/how-to-create-a-new-page-with-premier)
.
4. Click **Customize** to open the [page editor](https://help.kajabi.com/articles/website/pages/how-to-get-to-the-page-editor)
.
5. Click **\+ Add Section** from the sidebar.
6. Click the **Custom Content** section and click **Add**.
7. Your newly added Custom Content Section will be added to the bottom of the page.
8. In the Custom Content Section, scroll to the bottom of the editor and click **Add Content**.
9. Select **Custom Code**.
10. Paste your copied custom code or enter custom code into the **Code** field.
11. Click **Save** to keep your changes.
* * *
[](https://help.kajabi.com/articles/website/pages/how-to-embed-custom-code-to-your-page-with-premier#customize-your-custom-code-block)
Customize your Custom Code Block
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------
The Custom Code Block can be used to embed or add custom code for a variety of purposes, including:
* Adding custom code (like [embedding a calendar](https://help.kajabi.com/articles/website/pages/how-to-install-an-add-to-calendar-button-to-your-page)
on your page) without requiring access to the Code Editor of your site
* Creating blank spaces on your page to design beautiful, unique landing page layouts
* Testing out this Block to see how you can design unique landing pages to fit your business
* * *
[](https://help.kajabi.com/articles/website/pages/how-to-embed-custom-code-to-your-page-with-premier#block-appearance)
Block appearance
-------------------------------------------------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/website/pages/how-to-embed-custom-code-to-your-page-with-premier#alignment)
Alignment
Adjust the alignment of the Block within your Custom Content Section:
* Left
* Centered
* Right
###
[](https://help.kajabi.com/articles/website/pages/how-to-embed-custom-code-to-your-page-with-premier#container-width)
Container width
Change the size of your Custom Code Block by selecting your desired container width.
###
[](https://help.kajabi.com/articles/website/pages/how-to-embed-custom-code-to-your-page-with-premier#place-this-block-on-its-own-row)
Place this block on its own row
Separate your Content Blocks within your Custom Content Section by toggling on this setting.
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---
# Add custom fonts - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/pages/add-custom-fonts#content-area)
[](https://help.kajabi.com/articles/website/pages/add-custom-fonts#overview)
Overview
-----------------------------------------------------------------------------------------
Kajabi offers many native fonts with the page builder. However, Kajabi also gives you the ability to use **custom fonts with Google fonts** or a **licensed font file** to design a uniquely branded page. Regardless of your Kajabi plan, the Page Builder lets you add custom fonts to your page without accessing the code editor.
**Note:** Completion of the steps in this guide requires working with HTML and CSS code. If you aren’t familiar with HTML and CSS, we recommend consulting with a web design professional regarding the addition of embed code to your Kajabi site.Keep in mind that OTF files are not supported by Kajabi and cannot be uploaded.
**Note:** If you are using the Legacy builder, [Premier](https://help.kajabi.com/articles/website/pages/how-to-create-a-new-page-with-premier)
, custom fonts will require access to the code editor.
Adding your custom font will require a basic understanding of **CSS**. This guide will help you understand how to add custom code, which lets you add custom fonts to your page.
* * *
[](https://help.kajabi.com/articles/website/pages/add-custom-fonts#cascading-style-sheets-css)
Cascading Style Sheets (CSS)
-------------------------------------------------------------------------------------------------------------------------------
CSS is a style sheet language that is used to selectively style your HTML elements. For example, you can select a specific paragraph text within your page and change the color to green with CSS. The **CSS Code Editor**, available with the Page Builder, lets you update your HTML style elements to change the fonts on your page.
* * *
[](https://help.kajabi.com/articles/website/pages/add-custom-fonts#headings-and-heading-tags)
Headings and heading tags
---------------------------------------------------------------------------------------------------------------------------
The element tags for font **Heading** sizes are H1, H2, H3, H4, H5, H6. Understanding Heading tags and how to change them on your Kajabi page prepares you with the necessary knowledge for adding custom fonts to your page.  Recognizing the differences between each Heading tag will be helpful when adding your custom font. **Font size** and **Style** lets you specify the exact text to apply your custom font to:
* * *
[](https://help.kajabi.com/articles/website/pages/add-custom-fonts#add-a-custom-font-for-headings)
Add a custom font for headings
-------------------------------------------------------------------------------------------------------------------------------------
**Note:** If you are using the Legacy builder, [Premier](https://help.kajabi.com/articles/website/pages/how-to-create-a-new-page-with-premier)
, adding custom fonts will require access to the code editor.
###
[](https://help.kajabi.com/articles/website/pages/add-custom-fonts#how-to-select-your-heading-tag)
How to select your heading tag
Kajabi uses standard Heading tags to define your Heading text. When adding your custom font to your page, you’ll need to define the specific Heading tag that will take on the custom font style. By defining a specific Heading tag, you can simply update that Heading tag throughout your page after adding your custom font to the Page Settings CSS.
####
[](https://help.kajabi.com/articles/website/pages/add-custom-fonts#to-view-and-assign-the-heading-tag-you-wish-to-apply-your-custom-font-to)
To view and assign the Heading tag you wish to apply your custom font to:
1. Open the **Website** tab from your Dashboard.
2. Click **Pages**.
3. Click into the page you wish to edit.
4. Select the **Text block** containing the text you wish to add your custom font to.
5. Highlight the specific text in the text editor.
6. Then, click **Formats** from the text editor options.
7. Select **Headings**.
8. Select the Heading tag you wish to use for your custom font.
9. Click **Save** to keep and apply your changes:
**Tip:** Click the **expand icon** in your text editor to view your editor at a larger scale for easier viewing.
###
[](https://help.kajabi.com/articles/website/pages/add-custom-fonts#how-to-add-your-custom-font)
How to add your custom font
With Kajabi’s page builder, you can use Google Fonts or a licensed font file to add your custom font to your selected Heading tag. If you wish to add a Google Font to your page, [click here to learn more about using Google Fonts on your page](https://help.kajabi.com/articles/website/pages/how-to-embed-custom-fonts-to-your-page)
.
**Note:** OTF files are not supported by Kajabi and cannot be uploaded onto your site.
###
[](https://help.kajabi.com/articles/website/pages/add-custom-fonts#licensed-font-file)
Licensed font file
Follow the steps below to use your licensed font file on your page built with Kajabi. In this example, we will customize our Heading 3 text. If you’ve purchased a font file and you have the license to use it, then you can use a .ttf, .woff, .woff2, or .eot font file type on Kajabi.
**Important:** Introducing custom code to your site can open you up to vulnerabilities and potential malware attacks. We recommend using vulnerability tools like [VirusTotal](https://www.virustotal.com/gui/home/url)
or [Snyk](https://snyk.io/)
to scan any custom code that you intend to use and apply certain [best practices](https://help.kajabi.com/articles/website/domains/code-based-customizations)
to help reduce potential impact.
####
[](https://help.kajabi.com/articles/website/pages/add-custom-fonts#how-to-upload-your-licensed-font-file-to-your-newly-created-page)
How to upload your licensed font file to your newly created page:
1. First, [create an assets page in your Kajabi landing page folder](https://help.kajabi.com/articles/website/pages/pages-explained)
so you can reference it directly from Kajabi.
2. Open your **Assets** page and add a [Call to Action block](https://help.kajabi.com/articles/website/pages/how-to-add-a-call-to-action-block-to-your-website-page-and-landing-page)
.
3. Write the name of your font file in the **Button text** (e.g., Cameliya.ttf).
4. Then, select **Download a file** for the **Button action**.
5. Upload your font file.
6. Then, click **Save**:
**Tip:** Be sure to [keep your Assets page unpublished](https://help.kajabi.com/articles/website/pages/how-to-publish-and-draft-your-page)
so that it is only visible and accessible internally to you and your team.
###
[](https://help.kajabi.com/articles/website/pages/add-custom-fonts#how-to-add-your-licensed-font-file-to-your-page)
How to add your licensed font file to your page
To add your licensed font file to your page, you will need to add **custom code** to your site with Kajabi’s Page Builder. If you are familiar with adding Google Fonts to your page, you will notice that the code used to add your licensed font file is [similar to the code used for your Google Font](https://help.kajabi.com/articles/website/pages/how-to-embed-custom-fonts-to-your-page)
.
**Note:** When you input the sample code below, replace FontName, FONTFILENAME, and XXXXXX with the real name of your font file (examples: Arial, Helvetica, Garamond, etc.).
###
[](https://help.kajabi.com/articles/website/pages/add-custom-fonts#ttf-code)
TTF code
If you are using a TrueType font file, the following code will be added to your page:
@font-face {
font-family: 'FontName';
src: url('FONTFILENAME.ttf') format('truetype');
}
h1 {
font-family: 'FontName', sans-serif;
}
###
[](https://help.kajabi.com/articles/website/pages/add-custom-fonts#eot-code)
EOT code
If you are using an Embedded OpenType font file, replace the source line from the code above to contain the following information:
src: url('XXXXXX.eot') format('embedded-opentype');
###
[](https://help.kajabi.com/articles/website/pages/add-custom-fonts#woff2-code)
WOFF2 code
If you are using a WOFF2 font file, replace the source line from the code above to contain the following information:
src: url('XXXXXX.woff2') format('woff2');
1. Copy the link address from your **Call to Action** button:
2. Right-click your **Call to Action** button from your newly created **Assets page**.
3. Then, copy the link address:
4. Now that you have copied the font file use the appropriate code based on your font file type (.ttf, .eot, .woff2) and paste it into the code provided above.
**Note:** When you input the sample code below, replace FontName, FONTFILENAME, and the sample URL with the real name of your font file (examples: Arial, Helvetica, Garamond, etc.) and your real source URL.For example, if you have a .ttf file, add your font file link address within the parentheses to define your source address (‘FONTFILENAME.ttf’):
**Note:** Ensure that your custom font displays on all web browsers with or without a custom domain connected to your site by removing the domain from the source url `src: url` in your code.By default, your link will include your Kajabi subdomain in the source url, but this may not accurately display your custom font if you have connected a custom domain to your site. Refer to the image above to create the correct custom code for your font.
5. If your font file is an .eot file type, use the **EOT font format code**:
src: url('FONTFILENAME.eot') format('embedded-opentype');
Similarly, if you are using a .woff2 font file, use the WOFF2 font format code:
src: url('FONTFILENAME.woff2') format('woff2');
6. After adding your font file’s link address to your custom font code, navigate back to the landing page where you want to add your custom font.
###
[](https://help.kajabi.com/articles/website/pages/add-custom-fonts#to-add-the-custom-code)
To add the custom code:
1. In your page editor, open **Settings**.
2. Click **Custom code**.
3. Then, add your copied custom code containing your font file code into the CSS code field.
4. Be sure to click **Save** to apply and view your custom font.
5. After adding your font file to your Assets page, [preview the page](https://help.kajabi.com/articles/website/pages/preview-your-page)
.
**Tip:** Want to add your custom font to multiple Heading tags? Locate the short form font size tags (e.g., H3) in your CSS code and add your desired Heading tags with commas to separate them.For example, if you want all of your Heading 1, 2, and 3s to display your custom font, your custom CSS would need to include H1, H2, and H3 in your code.
* * *
[](https://help.kajabi.com/articles/website/pages/add-custom-fonts#custom-font-for-the-entire-website)
Custom font for the entire website
---------------------------------------------------------------------------------------------------------------------------------------------
Create a consistent brand with your custom font by adding it to every new page created on your website. Use your **Site Settings** to apply code to your entire website. By using the custom font code created earlier, you can add it to your Settings rather than to an individual page.
###
[](https://help.kajabi.com/articles/website/pages/add-custom-fonts#then-add-your-custom-font-to-your-site-settings)
Then, add your custom font to your Site Settings:
1. Open the **Settings** tab from your Dashboard.
2. Click **Site Details**.
3. Then, navigate to **Page Scripts**.
4. In the Header Page Scripts field, add your custom font code
5. Add **Style** tags to your code. First, the opening style tag `` directly below your custom font code.
**Note:** When you input the sample code below, replace FontName and the sample URL with the real name of your font file (examples: Arial, Helvetica, Garamond, etc.) and your real source URL.For example:
6. Then, click **Save** to apply your custom font to new pages created on your site:
**Note:** If your existing pages do not contain your defined heading (in this case, our Heading 3 text), then the font will not load onto your page.Be sure to include the defined Heading tag for your custom font code in your website and landing pages to add your custom font to your pages:
If your custom font is not reflected in your page CTA buttons (.btn), form buttons (.form-btn), and footer, you will need to include the Body and Button font tags in your code. Your code should look similar to the following code:
Be sure to replace FontName in the code sample above with your real font name and the `src: url` in the code with your font file URL. For this example, our source URL is the following:
/resource_redirect/downloads/sites/135263/themes/2148980623/downloads/ea3IaDotWWurDhwu8x3Wd_cameliya.ttf
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# Add a custom section - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/pages/how-to-add-a-custom-section#content-area)
* * *
[](https://help.kajabi.com/articles/website/pages/how-to-add-a-custom-section#what-is-a-custom-section)
What is a custom section?
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The Custom Section Category allows you to design a unique, one-of-a-kind Section from scratch. You can add a Custom Section to create a blank slate to pick and choose the Block Types you wish to display and/or add a Custom Code Section to enter custom code to a section of your page. Remember, each Preset Section can be customized to design a unique, one-of-a-kind section, but adding a Custom Section generates a blank Section to build Blocks into according to your vision.
###
[](https://help.kajabi.com/articles/website/pages/how-to-add-a-custom-section#adding-a-custom-section)
Adding a custom section
Design a Custom Section with various Block types to present and display your content:
* Open the **Website** tab from your Dashboard
* Select the **Pages** tab
* Open the page editor for your Page. [Learn more](https://help.kajabi.com/articles/website/pages/how-to-get-to-the-page-editor)
* Navigate to the sidebar panel
* Click **Add Section**
* Select the **Custom Section** from the Custom category to Preview
* Click **Add** to generate the Preset Section to your Page:
* * *
[](https://help.kajabi.com/articles/website/pages/how-to-add-a-custom-section#customizing-the-preset-custom-sections)
Customizing the preset custom sections
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###
[](https://help.kajabi.com/articles/website/pages/how-to-add-a-custom-section#custom-section)
Custom section
Adding a Custom Section to your page generates an empty Section to add your desired Block Types:
* After adding the Custom Section, navigate to the sidebar editor
* Click **Add Content**
* Select a [Block type](https://help.kajabi.com/articles/website/pages/add-blocks-to-your-page#block-types)
and begin customizing your section
* Click **Save** to keep your changes:
###
[](https://help.kajabi.com/articles/website/pages/how-to-add-a-custom-section#custom-code-section)
Custom code section
Creating a Custom Code Section generates a Custom Code Block to enter custom code or embed code onto your page. The Custom Code Section is a powerful tool for a variety of purposes, including:
* Adding custom code (like [embedding a calendar](https://help.kajabi.com/articles/website/pages/how-to-install-an-add-to-calendar-button-to-your-page)
to your page) without requiring access to the Code Editor of your site
* Creating blank spaces on your page to design beautiful, unique landing page layouts (check out the Iris Template below for an example):
 Test out the Custom Code Section to see how you can best use this Block to build custom code into your page with Kajabi Pages.
**Important:** Introducing custom code to your site can open you up to vulnerabilities and potential malware attacks. We recommend using vulnerability tools like [VirusTotal](https://www.virustotal.com/gui/home/url)
or [Snyk](https://snyk.io/)
to scan any custom code that you intend to use and apply certain [best practices](https://help.kajabi.com/articles/website/domains/code-based-customizations)
to help reduce potential impact.
Learn to add and customize [Custom Code Blocks](https://help.kajabi.com/articles/website/pages/add-custom-code-to-pages)
for more details.
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# Why does the login page or 404 error keep appearing when editing my site? - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/pages/why-does-the-login-page-or-404-error-keep-appearing-when-editing-my-site#content-area)
If you are experiencing issues customizing the template for your Website and Product Pages because your site Login Page is displayed, or seeing a 404 page not found error image when customizing draft pages, your browser may be blocking Kajabi’s cookies to allow you to access the editor. Learn to enable Kajabi’s cookies to customize your page.
* * *
[](https://help.kajabi.com/articles/website/pages/why-does-the-login-page-or-404-error-keep-appearing-when-editing-my-site#why-does-this-happen)
Why does this happen?
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------
The Login Page may appear when attempting to customize your Website Pages or Product Pages if your web browser is set to block third-party cookies. Are you seeing a 404-page not found error when customizing a Website or Product Page? This error appears when a page’s visibility is set to **draft**, and not published, while your web browser is set to block third-party cookies. Learn more about page visibility settings [here](https://kajabi.zendesk.com/Default%20Visibility%20for%20a%20New%20Page)
. If you are experiencing either of these issues, you may have cookie blockers, plugins, or extensions blocking Kajabi’s cookies. Resume customizing your Website Page or Product Page by enabling third-party cookies on your web browser or clearing your web browser’s cache and cookies from the web browser settings. In this guide, you will find instructions for how to enable cookies for a few of the most popular web browsers. If you are using another web browser, check its support site for instructions on enabling cookies or clearing cache and cookies.
###
[](https://help.kajabi.com/articles/website/pages/why-does-the-login-page-or-404-error-keep-appearing-when-editing-my-site#login-displayed-when-attempting-to-customize-a-product-page)
Login displayed when attempting to customize a Product Page:
**Note:**Entering valid credentials into the displayed log in will not fix the issue you may be experiencing. Instead, you will see an error message stating “the change you wanted was rejected.” If you are experiencing these issues, enable third-party cookies on your web browser or clear your browser’s cache and cookies to continue customizing your page.
* * *
[](https://help.kajabi.com/articles/website/pages/why-does-the-login-page-or-404-error-keep-appearing-when-editing-my-site#chrome)
Chrome
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###
[](https://help.kajabi.com/articles/website/pages/why-does-the-login-page-or-404-error-keep-appearing-when-editing-my-site#enable-third-party-cookies)
Enable third-party cookies
* On your computer, open **Chrome**.
* In the top right, click the More icon (the three vertically-aligned dots).
* Then, click **Settings**.
* Click **Privacy and Security** from the left sidebar.
* Scroll down and open **Third-party cookies**.
* Then, select **Block third-party cookies in Incognito Mode**:
 Read [Google’s Support Guide](https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=enIn)
to clear cache and cookies.
* * *
[](https://help.kajabi.com/articles/website/pages/why-does-the-login-page-or-404-error-keep-appearing-when-editing-my-site#safari)
Safari
---------------------------------------------------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/website/pages/why-does-the-login-page-or-404-error-keep-appearing-when-editing-my-site#enable-website-tracking-and-cookies)
Enable website tracking and cookies
* On your computer, open **Safari**.
* Click the **Safari** drop-down menu then open **Preferences**.
* Click **Privacy** from the top menu.
* Uncheck both:
* **Website tracking**
* **Cookies and website data**
 Read [Apple’s Support Guide](https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac)
to clear history, cache, and cookies.
* * *
[](https://help.kajabi.com/articles/website/pages/why-does-the-login-page-or-404-error-keep-appearing-when-editing-my-site#additional-popular-web-browsers)
Additional popular web browsers
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/website/pages/why-does-the-login-page-or-404-error-keep-appearing-when-editing-my-site#using-a-browser-not-listed-above)
Using a browser not listed above?
Refer to the list of popular browsers below and select your preferred web browser to view their specific instructions. If your browser is not listed, we recommend searching your browser’s help documentation for step-by-step instructions on how to enable third-party cookies.
###
[](https://help.kajabi.com/articles/website/pages/why-does-the-login-page-or-404-error-keep-appearing-when-editing-my-site#additional-web-browser-guides)
Additional web browser guides:
* [Opera](https://help.opera.com/en/latest/web-preferences/#cookies)
* [Firefox](https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them)
* [Internet Explorer](https://support.microsoft.com/en-us/topic/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d)
* [Microsoft Edge](https://support.microsoft.com/en-us/topic/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d?ui=en-us&rs=en-us&ad=us)
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# Add custom code to pages - Kajabi
> Documentation Index
> -------------------
>
> Fetch the complete documentation index at: [/llms.txt](https://help.kajabi.com/llms.txt)
>
> Use this file to discover all available pages before exploring further.
[Skip to main content](https://help.kajabi.com/articles/website/pages/add-custom-code-to-pages#content-area)
Add **custom code** to a single page or all pages on your website. If you want to edit the underlying code of your pages, see [Access the Code Editor](https://help.kajabi.com/articles/website/pages/how-to-access-the-code-editor)
.
**Important:** Be careful when adding custom code to your site. If you’re adding code from a third-party, make sure you trust them - their custom code might surface negative consequences.
[](https://help.kajabi.com/articles/website/pages/add-custom-code-to-pages#add-custom-code-to-a-single-page)
Add custom code to a single page
-------------------------------------------------------------------------------------------------------------------------------------------------
###
[](https://help.kajabi.com/articles/website/pages/add-custom-code-to-pages#page-settings)
Page settings
1. Under **Website**, navigate to the website or landing page you want to edit.
2. Next to the page, click the **Customize** button.
3. In the page builder, click the **Settings** tab. 
4. Click the **Custom Code** section.
5. Add your **Custom CSS** or **Custom JavaScript** in the panel. 
6. Click **Save**.
**Note:** Do not include **`